Viajante Year III - 15th edition - September 2015
Technology
Brazil starts producing hydrogen bus
Mobility Rio BRT System 3rd anniversary
Innovation
Hermès Award, Unprecedented achievement
Marcopolo celebrates 400 thousand buses
Editorial staff
4. Management and leadership
Renan Chieppe
Viajante Magazine is a quarterly publication by Marcopolo General Coordination Marcopolo Marketing Editorial Board Andre Luis de Oliveira, Eliana Zanol, José Carlos Secco, Marina Bueno, Méri Steiner, Paulo Corso, Ricardo Portolan, João Paulo Ledur and Humberto Oselame Website www.marcopolo.com.br Addresses Ana Rech Unit Av. Rio Branco, 4889 Bairro Ana Rech Caxias do Sul - RS - Brazil CEP 95060-145 Phone: (0800) 702-7070 (Brazil) or +55. 54. 2101.4000 (elsewhere) E-mail: contato@marcopolo.com.br Planalto Unit Av. Marcopolo, 280 - Bairro Planalto Caxias do Sul - RS - Brazil CEP: 95086-200 Phone: (0800) 702-7070 (Brasil) or +55. 54. 2101.4000 (elsewhere) E-mail: contato@marcopolo.com.br
6. Conjuncture
Transport stymulus
7. Sccession
Francisco Gomes Neto
8. Mobility
Rio BRT celebrates three years
10. Interview
Polibio Hernán Vélez Cabrera
12. Tourism
Chile
16. Gastronomy
Diversity in flavors
17. 400 thousandth bus
Historic production
18. Susteinability
Water preservation posture Text and Editing Sabrina Leme (Mtb 15062) and Secco Consulting Graphic Design and Image Processing Eyva Comunicações e publicações Ltd. (54) 3028.2868 Graphic Project Cíntia Colombo Print Cromo Gráfica e Editora Free distribution Reproduction is forbidden without prior and expressed permission. All rights reserved.
20. Technology
Water powered Viale BRS
22. Special
Hermès I’Innovation Award
25. Marcopolo World
New Ideale Class for Chile
29. Representative
Sudamericana de Buses y Camiones
Editorial
Changes make us stronger, hardship make us more united For any career to evolve, both people and businesses need change. Some of them can be planned. Others simply arise and are derivations of the situation experienced at that moment or period. No matter which, the key is to be prepared for changes, including those we cannot control, and take the opportunity to become even stronger. This is the scenario we witnessed this year in Brazil and at Marcopolo. While celebrating another anniversary, the 66th, the company faces, with creativity, optimism and planning, a period of lower demand in the domestic market that stretches more than anticipated. To face the stillness in the Brazilian scenario, instead of standing still, we invested in our team of employees and their innovations to launch new vehicles, more modern, comfortable and safe, to be able to offer our partners greater efficiency and competitiveness. We also doubled the efforts of our sales teams to strengthen the presence in each local market and regain the space that was lost overseas in recent years due to the appreciation of the Brazilian currency costs. At the same time, the company now has a new CEO. Attentive to ensure the sustainability of the Marcopolo Business, for the last two years Marcopolo has been working on the succession plan of its CEO, JosÊ Rubens de la Rosa, who, for 15 years, conducted with extreme efficiency and assertiveness his activities. In his place Francisco Gomes Neto takes over starting this month. The new general director was chosen for his profile and skills, his knowledge of the automotive industry and his wide international experience, keys to the company’s strategy in Brazil and abroad, which accredit him to take the challenge of leading the whole team towards a period of opulence and growth. And, in any case, what’s really important is that Marcopolo was and is prepared to walk with resilience and serenity through these scenarios. For all those reasons it is certain that the current situation in Brazil will be overcome with energy and determination, Marcopolo will continue investing and becoming ever more competitive, committed and welcoming. We are alive and strong to face successfully many, many years. Enjoy your reading
Maryo Franzen
Mauro Bellini Administrative Council Chairman
Management and leadership
“Recovery only by 2016” VJ: The Brazilian market faces a real “holding pattern” period. How has this affected the management of your company? Renan Chieppe: We became even more rigorous when evaluating and approving new investments, and we have acted with focus on resource optimization. In addition, our HR and internal communication managers are much more attentive on a closer and more transparent relationship with employees and partners, strengthening trust especially at this present time, when people are feeling more sensitive and insecure with the economic environment overseas.
Fotos divulgação Águia Branca
“In periods like this, the priority is to invest in staff, productivity and cost reduction.” General Director of the Grupo Águia Branca Passenger Unit and Chairman of the Board of Directors at Trip Linhas Aéreas, Renan Chieppe was chairman of Abrati (Brazilian Association of Intercity, Interstate and International Passenger Transport Companies) and also chairman at Fetransportes (Espirito Santo Passenger Transport Federation). For the executive, both Brazil and the bus sector are facing a severe crisis and will only recover growth next year. To overcome this difficult time and be strong and ready for new challenges, Renan bets on innovation, improvement, creativity, increased productivity and closer relationships with customers, users and employees of the Águia Branca Group.
4
VJ: What has been done to make the company even more modern and competitive? Chieppe: Safety is our highest value. We systematically invest in telemetry with 100% of the fleet being monitored through the whole voyage. We also have worked in the continuous evolution of the operational planning for fleet and crew, particularly for high-demand periods. Internally, we work to encourage our employees to continually improve and innovate. Annually we conduct the Innovation Summit when the company’s professionals have the opportunity to present innovative projects with solutions for the betterment of the internal processes, increasing productivity and reducing costs. In all, Águia Branca has incorporated 637 improvements devised by its employees. Besides investing in employees, in the “clients” department we bet on maximizing the opportunities of technology, including the modernization of sales channels and relationships with passengers, such as the strengthening of e-commerce, the convenience of mobile sales through smart phones and the self-service desks for ticket printing.
VJ: How to balance the search for efficiency and profitability and the highest standard of service to passengers? Chieppe: The challenge is a combination of factors. We believe in team training for it to remain attentive to the wishes of passengers and offer a differentiated service. Technology has shown us numerous opportunities for expansion, be it by upgrading the sales and relationship channels with clients or with recent partnerships with national ticket sale portals. Another opportunity we have glimpsed is the flexible pricing management (yield management), offering discounted fare on days and times of lower demand and maximizing travel revenue. VJ: The automotive industry has evolved greatly and user safety gains more prominence every day. How have you been active in this regard? Newer buses, training and manpower development? Chieppe: We strive for constant renewal of the fleet and for control of the driver’s performance during the trip. In telemetry, we already invested more than R$ 3 million, equipping 100% of the Águia Branca fleet. We believe in continuous training of the staff to qualify service and operational safety. Our drivers are assisted by the Sleep Quality Program, which focuses on the sleep quality of drivers, with wakefulness and fatigue tests in addition to the use of alertness stimulation rooms. Since July 2014 we’ve implemented substance testing in the Prevention and Control of the Use of
Alcohol and Psychoactive Substances Program. We conduct the examination in 100% of our current drivers and in all applicants to the driver’s hiring process. This test is now inserted in our routine security practices. VJ: What are the strategies outlined by your company to grow? Chieppe: In times like this we will not prioritize growth but increased productivity instead. However, if growth opportunities present, we will embrace them. VJ: Can you highlight the actions of your management that allowed the growth/evolution of the company in recent years? Chieppe: We believe in budget management and good corporate governance practices, including the implementation of the Grupo Águia Branca Passenger Management Council. We perform close monitoring of market developments and of our competitiveness. We have fostered quality management with welldevised processes, mapping opportunities and certifications and maintained strategic management of marketing and personalized communication with the many audiences of the company. Our investment in personnel is also always constant, especially for drivers for which we’ve had for many years the Top Gold Program, which is a recognition program where drivers are assessed and awarded for safety, punctuality, good customer service and diesel consumption.
5
Conjuncture
Transport stimulus Resolution published in the “Diário Oficial da União” in late June, opened up new prospects for the Brazilian road transportation segment and answered a major issue nagging for over ten years about the new regulatory framework for interstate bus line. The National Land Transportation Agency (ANTT) issued new rules for the provision of the service which is used by about 60 million passengers every year. “The resolution was in line with our expectations and there will be a clash of modernity and management in the industry,” said Paulo Porto, chairman of the Brazilian Association of Terrestrial Passenger Transport Companies (Abrati). With the new rules the lines are now under authorization regime and there will be a gradual reduction in the average age of the fleet to five years. The expectation is that the sector will resume investment in new equipment, in further improvement of the quality standard (one of the highest among Brazilian transport) and the resulting fleet renewal, today with an average age of 8.7 years. According to Abrati, with the publication of the new rules it is expected that the private sector will invest around R$ 800 million by the end of 2015. As for 2016 onwards, companies will need to keep their fleets with an average age of five and Maximum age of ten years, require-
ments that will prompt the companies to anticipate the purchase of at least a thousand buses. “There are many companies that exceed these limits even today”, explains Paulo Porto. The rules published by the ANTT determine that starting from January 2016, a real time monitoring system for buses - via GPS - will have to be adopted by all companies, which shall accurately calculate the duration of each voyage and the location of each vehicle. According to Paul Porto, today about 40% of the transportation companies already meet these requirements and adaptation to new standards should consume an additional $ 200 million in investments. For the executive, to meet the new regulations, the operating companies should invest in the acquisition of some 6 to 8 thousand new buses by 2017, representing a strong stimulus to the market and to the production of buses in Brazil, with significant gains for passengers and users of road transport in the country. In June 2014, following discussions initiated in the past decade, an interim measure defined that interested parties may request authorization to the Agency, upon fulfilment of certain requirements. The rule applies to interstate voyages longer than 46mi and international lines. Julio Soares/Objetiva
Perspective is that the market should heat up from the last quarter of this year onward
6
Succession
Marcopolo’s new CEO Francisco Gomes Neto gives continuity to the succession process of the company Francisco Gomes Neto is the new CEO at Marcopolo. He was appointed by the Board of Directors. The executive took office in early August and succeeded José Rubens de la Rosa, in charge since 2000. The change is part of the company’s succession process, under way since 2013. “The choice of the new general director was a decision based on his profile, skills and broad international experience. All of these factors are critical to the overall business strategy of the company, he furthermore deeply understands the automotive sector”, explains the Chairman of Marcopolo’s Board of Directors, Mauro Bellini. “I come with a lot of energy and motivation to integrate to the Marcopolo family
and give continuity to its success story. Our main challenges will be to overcome the ongoing difficulties in the Brazilian economy, maintain market leadership and prepare for a new growth cycle, “explains the executive. Who is Francisco Gomes Neto? Francisco Gomes Neto graduated in Electrical Engineering at UMC-SP, he specialized in Business Administration at FGV-SP, has MBA in Accounting, Finance and Risk Management from USP and complementary courses at St. John’s University in New York and the University of Michigan in Ann Arbor, USA. Over the past 15 years, Gomes Neto exercised his skills at Mann Hummel, where he held the position of Vice President Americas. The executive’s main challenges are to continue the company’s growth strategy both national and internationally, as well as the consolidation of the internationalization program.
Marina Bueno
New CEO Francisco Gomes Neto with counselor Luciano Bado (left), Board of Directors Chairman Mauro Bellini and Paulo Bellini, emeritus president of Marcopolo
7
Mobility
Rio deJaneiro BRT celebrates three years Recognized internationally, the system carries more than 420 thousand people a day The BRT (Bus Rapid Transit) system of the city of Rio de Janeiro (RJ) completed three years of operation, reaching 74% customer satisfaction and being recognized by international institutions for its performance. Every day, more than 300 vehicles run along 56mi of exclusive lanes and operate between 104 stations carrying more than 430,000 people. Numbers also represent 38% reduction in carbon dioxide emissions. The Operational Control Center (OCC) allows for system management, providing more efficiency and safety with CCTV on buses and stations. The detailed information obtained in real time by the OCC generates practical solutions, such as fleet formation, speed control and regularization of arrivals and departures intervals. All the information generated is also passed on to the user through information panels installed in the bus stations. Corridors in operation The Rio BRT started its operations with Transoeste. The first stretch of the first express corridor of the city of Rio de Janeiro is 32mi long with 57 stations and operates more than 160 buses connecting Alvorada, Santa Cruz and Campo Grande terminals. The system was expanded in 2014 with the opening of the BRT Transcarioca, a corridor that connects terminal Alvorada in Barra da Tijuca to Tom Jobim International Airport, on Ilha do Governador. A total route of 24mi, covered by more than 140 articulated buses which reduce the original travel time by 60%. Along the way 47
8
Next moves Transoeste Expansion
The second phase of Transoeste is scheduled to begin operation in 2016. The 36mi long corridor will connect the Ocean Garden to Terminal Alvorada, both in Barra da Tijuca. A total of 62 BRT stations plus three terminals will benefit about 230,000 passengers per day and reduce travel time by 50%. TransolĂmpica
The TransolĂmpica line will connect the neighborhoods Recreio dos Bandeirantes and Deodoro. Along the 15mi long route, 13 stations and four terminals will be distributed. The daily operation is expected to reduce by 60% the travel time of 70,000 passenger . Transbrasil
One of the main road arteries of the city, Avenida Brazil, will also receive a BRT corridor. The Transbrasil, with opening scheduled for 2017, will connect Deodoro, in the West Zone, to downtown Rio. With 17mi, 33 stations and five terminals, it will be the most important articulated bus line in the city. With the greatest demand among the four corridors, it will be capable of carrying 820,000 people every day. The estimated investment by the municipality for the four corridors is $ 5.6 billion. In all, when completed, the project will span almost 100mi and will transport up to two million passengers a day.
Paquito Masia
stations and five terminals are distributed, benefiting more than 250,000 passengers with the interconnection of 27 districts. The two corridors are integrated with Metro Rio and SuperVia stations. In the future, they will also connect to the BRT TransolĂmpica. Acknowledgements In three years of operation, BRT Rio has received several awards. In June this year, it received in Milan the UITP Awards 2015 in the category Public Transport Strategy. The system exceeded 200 competitors from around the world and was the only project in Latin America among 25 finalists in six categories. Awarded by UITP, the largest international association of experts, managers and public transport operators, the award highlights the innovative projects developed in the last two years which contribute to double the use of public transport by 2025.
In January, during a ceremony held in Washington, Transcarioca was announced as one of the winners of the Sustainable Transport Award (STA), a global award for sustainable transport, organized by the Institute for Transportation and Development Policy (ITDP) in partnership with the STA Manageing Committee. For the first time in ten editions the award was presented to three cities at once: Rio de Janeiro, Sao Paulo and Belo Horizonte. In 2014, the ITDP had already granted to the BRT Rio the Gold Standard certifications for the Transcarioca corridor, and Silver Standard for Transoeste. The certification of a BRT corridor as gold, silver, bronze or basic sets an internationally recognized standard of the best current practice on BRT. Created as a way to protect the BRT brand, the scoring system of the BRT Quality Standard recognizes the highest quality systems from around the world.
9
Interview
Joint growth Created in 1961 from the union of three other cooperatives, the Cooperativa de Transportes Loja Internacional arose with the mission to provide Ecuadorians with an efficient transportation. Located in Loja, the most important city in southern Ecuador, 410mi from the capital city Quito, it has consolidated its position in the market with a high standard of quality service, actively contributing to the development and strengthening of the road transport of passengers there. Polibio HernĂĄn Velez Cabrera, manager of the Loja Cooperative for the last eight years, points out that the cooperative model has changed the transport scenario in Ecuador and brought several benefits and advantages to passengers who now rely on increasingly safe and comfortable buses with the expansion of routes and services. Recently, the cooperative acquired 20 units of the Viaggio 1050 model that will be used on routes between Loja, Quito and Guayaquil. VJ : How has the cooperative model contributed to the growth of road transport in Ecuador? Polibio HernĂĄn Velez Cabrera: The cooperative model has, over the years, strengthened operators and professionals linked to the sector. The greater confidence in our work enabled, for example, banks to provide credit lines adequate to the realities of cooperatives. Thus, the quality of service has evolved and road transport of passengers gained more space and a stronger reputation. In this virtuous cycle everyone wins, the cooperatives and mostly the passengers. VJ: What is the structure of the Loja Cooperative? Cabrera: Loja has 135 members responsible for the operation of 139 vehicles. We have 43 offices both national and internationally. To reduce the bus maintenance costs, we have a workshop for fleet repairs and our own vehicle wash and
10
refuel stations, as well as a stock of spare parts and tires. VJ: How are decisions made in the Cooperative? Cabrera: In every decision all aspects are considered to benefit most members. Therefore, the ultimate authority for making decisions in the cooperative is the Partners’ Meeting, followed by the Board of Directors and the Loja CEO. VJ: What advantages Loja provides for the passengers and for the market? Cabrera: Over the years, the cooperative model has provided significant benefits to our passengers and to the Ecuadorian market. In addition to increasingly more modern, safe and comfortable buses, we offer on-board service and insurance for luggage and accidents. The strengthening of transport has allowed for the expansion of routes and services such as the transportation of cargo and parcels nationwide.
Gelson Mello da Costa
VJ: And for its participants, what are the cooperative advantages? Cabrera: I think the most important is the security of being able to regain the invested capital. In addition, a partner has other benefits, such as assistance in case of accidents or illness and the possibility of personal loans through savings held by the Cooperative. VJ: What reasons lead the cooperative to choose Marcopolo buses? Cabrera: Marcopolo buses have consolidated status of high quality standard. This differential has caused us to focus our investment in vehicles that could offer more comfort, functionality and safety. Other reasons are the lower maintenance need, confidence and the guarantee of after sales services by the manufacturer. Currently 50% of our vehicles are Marcopolo and the intention is to reach full fleet by the brand.
Cabrera: We found an ally for our development and noted in Sudacam two values we cherish so much: Trust and commitment in the way the buying process is conducted. After all, the bus is more than just a work tool, it’s the means by which the professionals that are part of the cooperative ensure the livelihood of their families. VJ: What are Loja’s expectations for the future? Cabrera: The perspective is to continue growing, increasing routes and modernizing our fleet in an organized manner. Our desire is to be one of the most recognized companies in Ecuador by constantly renewing ourselves to offer even more passengers a reliable and safe service.
VJ: The Sudacam is the representative of Marcopolo in Ecuador. What was the role of representation in the buying process?
11
Tourism
Markus Biehal
Geisers El Tatio
Stunning natural scenery make the long narrow strip of land located southwest of South America a scenic trip to visitors by uniting contrasting landscapes such as the icy Andes and the Atacama, the driest desert in the world. There are multiple routes to be explored by those who want to experience the beauty of the country that hosted the Copa America 2015 and is the homeland of poet Pablo Neruda.
Deserto de Atacama
12
Vinicius Casagrande
Desert, archeology and starry skies The small town of San Pedro de Atacama, with its dirt roads and rustic houses built with adobe, is the base for those exploring the landscapes, lakes and rocky formations in the inhospitable terrain where resistant plants like card贸n, a cactus species that grows about 1 centimeter per year, and several species of animals, such as rosy flamingos, llamas and vicunas live. Scenarios like the Tr锚s Marias, the Salar de Atacama and the Moon Valley are so unique that may seem the result of heat stroke or delirium caused by the soroche (altitude sickness). At the center of this village is the Archaeological Museum Gustavo Le Paige. Founded in 1957 by the Belgian Jesuit Le Paige, and currently under the care of the Northern Catholic University, the
Unique, astonishing, delightful Torres del Paine
Chile is a destination to be enjoyed slowly. The extremes of geography are an invitation to discover the country in more than one visit.
Catedral Metropolitana de Santiago
Mauricio Barriga
Clifton Booth
museum preserves a collection composed of ceramics, textiles and other artifacts that tell visitors the history of the first Atacameùos who lived in the area some 11,000 years ago. In San Pedro de Atacama it is also possible to go on tours to see the Tatio Geysers or enjoy with telescopes the clear night skies of northern chile. Santiago: Capital of both the day and the night Considered one of the most modern in the South American continent, the Chilean capital is the country’s largest political, economic, industrial and cultural center. During the day, you can visit the Balmaceda and Metropolitan Parks or go through the streets exclusive for pedestrians to visit the Plaza de Armas, civic center of the city that houses the main architectural symbols of the colonial era, such as the Central Post Office, the City Hall and the Metropolitan Cathedral. Another option is to see the historical collections of the National Historical Museum of pre-Columbian Art, and La Chascona - the former home of Pablo Neruda. As soon as the sun sets, the movement
13
Turismo Valparaíso
starts intensifying towards the bohemian Barrios. One of the most popular is the Bellavista with its art galleries, bistros, bars and discos. A combination of European feel and latino rhythm that stimulates the senses of visitors to the valley, discovered in 1541. A territory of sun and snow The Chilean climate appeals both to lovers of heat and those seeking the cold. From Santiago one can make 24 hour trips to coastal towns or to ski resorts. To the north of the capital are Valparaiso, recognized by UNESCO as a World Heritage Site, and Viña del Mar, a city with a night life charged by casinos and considered the main summer destination of Chile. About 25mi separate Santiago from ski resorts El Colorado, Farellone, La Parva, Portillo and Valle Nevado. To the South of the country, 250mi away from the capital, are the Antillanca, Corralco, Ski Pucón and Termas de Chillán complexes. Altogether, there are 256 tracks available to those who prefer fun at low temperatures.
Sergio Lea
Palacio de La Moneda
Valle Nevado
Sebastian Danon
Pablo Vivanco
Chilean Patagonia The adjectives used to describe the Patagonia today are similar to those used by their early explorers: exotic, wild and untamed. In Chilean Patagonia, nature in its raw state inspires activities such as fishing, trekking, mountaineering, rafting and horse riding. The region is home to the National Park Torres del Paine, whose front door is the city of Puerto Natales, distant 1900mi from Santiago. Declared a Biosphere Reserve by UNESCO, the park is considered one of the most impressive in southern Chile and one of the most sought after places to those who want a camping experience surrounded by impressive mountains. Tierra del Fuego It’s in the Chilean Patagonia region that resides the Tierra del Fuego, a rich archipelago separated from the rest of South America by the Strait of Magellan. The main island has the same name as the ar-
14
chipelago and is divided between Argentina and Chile, which holds two thirds of the islands’ territory, including Puerto Williams, the southernmost city on Earth, althoughth e Argentine Ushuaia is reputed to be the end of the world. But why such a cold place, so close to Antarctica, would have that name? The navigator Ferdinand Magellan, the first to explore the region, named it so because from the sea he could spot the numerous bonfires lit by the Indians who inhabited the region.
Porto Williams, na Terra do Fogo Jennifer Cole
Joan Neli
Easter Island Six hours of flight and over 2000 miles separate Santiago from the last frontier of South America. Located in East Polynesia, the island surrounded by Rano Raraku, Rano Kau and Po Ike volcanoes began to be colonized by the year AD 300 by Polynesians who reached it in canoes. Over time, the natives adopted their own identity, qualifying themselves as Rapanui. The island became known to the Western world when it was discovered by the Dutch explorer Jacob Roggeveen, on the Easter Sunday of 1722, subsequently being attached to the Chilean territory. Currently, the island is part of the Valparaiso Region. Famous for its mysterious Moai, gigantic sculptures of volcanic rock approximately 1500 years old, the Easter Island is full of beautiful beaches such as the peaceful Anakena, and trails located between the blue sea and the volcanic geography. Hanga Roa is the only town on the island and focuses many of the hotels, restaurants and local services, including operators who organize activities such as kayaking, snorkeling and tours to nearby islets.
15
Gastronomy
Diversity in flavors The multiplicity of Chile is not restricted only to tourist destinations and recreation options. It is also present in the food originated from indigenous dishes and marked by the incorporation of flavors brought from Europe. A good example is the empanada, an evolution of
the sfiha brought by the Persians to the Andalusia region of southern Spain. The delicacy, brought to South America by the Spanish colonizers, became very popular and can be found in the cafes of the Plaza de Armas or in small restaurants of San Pedro de Atacama.
Graziela Chiattone Martins
Chilean Empanada Ingredienes Dough 3 cups of wheat flour 2 eggs 2 generous tablespoons of melted butter 2 tablespoons of olive oil 1 cup of warm water 2 teaspoons of baking powder 2 teaspoons of salt Olive oil Beef filling 400 grams of
16
minced beef A handful of black grape raisins A handful of chopped olives 2 boiled eggs 1 small onion Salt and black pepper to taste Shrimp filling 300 grams of shrimp 300 grams of grated mozzarella Salt to taste
Directions Beef filling: in a skillet put 2 tablespoons of olive oil and fry the chopped onion until soft. Add the minced beef and fry it until all the water is released and it becomes brown and dry, making sure the stew doesn’t stay in lumps. With the stew ready add the olives, raisins, chopped boiled eggs and finally salt and pepper. Shrimp filling: roast the shrimp in hot oil on a skillet for 5 minutes. Let it cool and mix with cheese. Add the salt. Dough: Mix all ingredients until smooth. Stretch the dough with a roll, cut to the desired size using a round mold (any bowl would do). Finally, stuff the empanadas. To close them, moisten the edges using a brush with raw egg yolk and fold in half. Once closed, again spread the yolk over the empanadas. Bake in a preheated oven for 15 to 20 minutes. Source: www.puntomenos.com.br
Historic Achievement Julio Soares/Objetiva
The 400 thousandth bus Record Production establishes a history of 66 years of success in Brazil and worldwide Marcopolo celebrated in August the production of the 400 thousandth bus in its 66 years of activity. The vehicle, a 1350 Paradiso, was specially developed to provide the operators of average and long travel distances in Brazil and abroad more comfort, safety and a greater luggage capacity (20.75 m³). Paradiso 1350 is the most recent road Model of Generation 7 released in Brazil. The 400,000th vehicle received a unique painting alluding to the celebration. In silver, the vehicle is a tribute to each and every Marcopolo employee who, since 1949, has transformed the company into one of the world’s largest bus manufacturers. The sides have the sticker “400,000th #somosfeitosporvocês” (we are made by you). “The goal is to share this achievement with all the people who were and are a part of the company and also extend it, through social media, to all lovers of buses in Brazil and around the world”, says the director of business operations Paulo Corso. The unprecedented action also includes the
distribution of a papertoy bus to be built and decorated in a creative way by employees and their families and subsequently posted on social media via the hashtag somosfeitosporvocês. Designed and developed by the company’s manufacturing engineer of Ana Rech unit in Caxias do Sul, the Paradiso 1350 is the first to offer the newest seats manufactured by Marcopolo, more ergonomic and comfortable, as well as new internal finishing, seat panels and toilets. With the new Marcopolo Generation 7 external design and identity, the Paradiso 1350 is highlighted by important items, such as optical LED sets for steering and position lights – Daytime Running, which enhances safety while travelling and luminous efficiency, reducing the need for replacement and maintenance. The 400 thousand mark of buses manufactured by Marcopolo also demonstrates the rapid pace of growth the company has achieved in recent years in Brazil and worldwide. “We celebrated 100,000 buses in 1998. Few years later, in 2007, we exceeded 200,000 units and in 2012, 350,000 units. Now, in just over two years we surpassed the 400,000 vehicles produced mark. This also reflects the internationalization of Marcopolo and the expansion of its operations in key markets worldwide”, says the executive.
17
Susteinability
Julio Soares/Objetiva
Every drop counts Adopting a conservation approach today helps saving an indispensable resource in the future: water The efficient use of water resources is of paramount importance to minimize impacts on the environment. The issue requires a change in individual habits and causes the industries to reassess their processes in order to optimize the use of clean water. And that’s what Marcopolo did. The company, which has structured environmental management systems to present solutions focused on the concepts of sustainability, implemented a project that allows the reuse of used in the processes at the Effluent Treatment Station - ETE Planalto unit, for various purposes other than human consumption. “By being aligned with the principles of sustainability and promoting the rational use of natural resources, Marcopolo reinforces its commitment to environmental preservation�, said Eliana de Paula de Oliveira Zanol, chemical engineer and Environment coordinator at Marcopolo.
18
Savings The Planalto unit flushed monthly about 1.300m³ of its treated effluent in the public sewage system. After the implementation of the reuse system, it began redirecting part of this volume to the supply of bathrooms in the plant. An investment in infrastructure and equipment that already represents savings of 12.6 million liters of clean water since April 2014. Effluent treatment plant At Marcopolo, concern for the proper treatment of effluent has long existed. In operation since the installation of the unit in 1957, the ETE has gone through several physical expansions and technological improvements to meet the demands arising from changes in production processes and increased staff. The station is equipped with a laboratory that has all the equipment necessary for monitoring the effluent treatment and release control. The treatment process comprises three main stages and it’s in the last, considered the refinement phase, that occurs the removal of turbidity, filtering and disinfection which enables the reuse of wastewater.
Promoting the rational use of natural resources is aligned with the principles of sustainability and reinforces Marcopolo’s concern towards environment preservation.
12.6 million liters of water amount to:
5 1.260
olympic swimming pools
tanker trucks with a capacity of 10,000 liters each. If they were parked in a row they would form a 7.6 mile long line, over four times the lenght of the Rio-Niterói bridge.
19
Technology Gelson Mello da Costa
Clean energy Marcopolo Viale BRS vehicles powered by hydrogen are part of the São Paulo fleet Brazil is the first country in the Southern Hemisphere to produce buses powered by hydrogen. And the fleet of São Paulo city has three Viale BRS that, unlike diesel engines, emit water vapor instead of pollutants. Besides Brazil, only Germany, Canada and the United States have the ability to produce this type of bus. As a mark of respect to the environment and highlighting the sustainable side of the project, the buses, which operate in the transport of passengers through the ABD Metropolitan Corridor, received names of Brazilian birds - Ararajuba, Sabiá Laranjeira and Tuiuiú – and have exclusive paintwork highlighting the three different animals: the ararajuba, from the Amazon region, with golden-yellow plumage and wing feathers in green; Sabiá Laranjeira, well known in São Paulo and frequently present in the gardens and town squares, represented in shades of brown; and the Tuiuiu, the symbol
20
of Pantanal and one of the largest birds in the country, with white plumage, red neck and black head. The buses deployment project is coordinated by the Urban Transport Metropolitan Company (Emtu/SP) and it will be the responsibility of the company linked to the Department of Metropolitan Transport to monitor and evaluate the performance of the vehicles in circulation. According to Paulo Corso, commercial operations and marketing director at Marcopolo, the company is technologically prepared to produce bodies for all kinds of buses running on alternative energies. “We have developed units powered by electricity, ethanol, gas, hybrids and hydrogen. The model for the city of São Paulo stands out for its low noise output, comfort and zero pollutant emissions”, he states.
Ararajuba
The 13.2 meter long Vehicles are capable of transporting 27 seated passengers and are loaded with 45 kg of hydrogen in nine tanks with three high-performance batteries. The average consumption is 15 kg/100 km (62mi). Brazilian Hydrogen Bus Project Launched in 2006, the project consists in the acquisition, operation and maintenance of vehicles with hydrogen fuel cells. Also included is the installation of hydrogen production plants and hydrogen refuel stations, as well as assessment of the performance for each vehicle.
The initiative is entirely Brazilian, developed under a Research Contract financed by the United Nations Development Program, with resources by the Global Environment Facility (GEF) and the Brazilian Innovation Agency (FINEP), through the Ministry of Mining and Energy, and technical coordination by the Emtu from the São Paulo State Government. The Companies Ballard Power Systems, EPRI International, Hydrogenics Corporation, Marcopolo, Petrobras Distribuidora and Tuttotrasporti comprise the consortium for the development of vehicles and the production and supply of hydrogen.
SabiáLaranjeira
Operation Hybrid buses, equipped with an electric motor powered by a hydrogen fuel cell and batteries, are quieter and 90% cleaner than diesel models. They have autonomy of 190mi and when necessary can run over 25 miles using only battery. The system allows for fuel economy and ratio-
nalization of the energy generated. This is because the battery can be recharged with the energy produced by the cell during periods when the vehicle is stopped at traffic lights or boarding passengers, as well as harnessing the inertia energy generated by braking.
Tuiuiú
21
Special
Marina Bueno
66 years dedicated to innovation Marcopolo is awarded the unprecedented Hermès I’Innovation international award
Combine technical expertise with creative ideas to conceive products capable of positively transforming people’s daily lives. That’s what Marcopolo has been doing throughout its 66 years of operation. It went beyond bus manufacturing by investing in innovation and development of new technologies to provide outstanding solutions for the public transport.
22
The commitment to be innovative prompted the company to create, in 2012, the Center for Innovation and Design: A specialized environment for the transformation of inspiration into ideas that give new meaning to the public transportation, taking into account not only mobility, but the creation of new values for the design of products and solutions that enhance the user experience. Work that is intangible most of the time, but generates recognitions that value the innovative spirit of Marcopolo. The company’s latest achievement is also one of the most significant, the Hermes I’Innovation Award, granted by the European Institute for Creative and Innovative Strategies and by the Paris Club of Innovation Directors. The award, presented during the 8th National Meeting of the Directors of Innovation held in June in Paris, recognizes companies for the formulation of products and services that contribute to the social development.
Awarded the Best Creative Synthesis, Marcopolo is the only Brazilian company among the awarded organizations in the 2015 edition. The award was received by the design and innovation manager at Marcopolo, Petras Amaral. “This unprecedented recognition should be used to show our society all the advances and contributions that the company, through innovation and technology, develops for the improvement of mobility, public transport and the welfare of society”, he points out. Petras was one of the 50 company representatives from the world’s leaders in innovation to be present at the meeting that brought together a thousand professionals and directors from 12 countries around the world. He talked about the Marcopolo program that focuses on innovation and technology, including not only the development of buses, but also the production processes that make the company more competitive.
Hermès de I’Innovation - 2015 Winners Improvement of the relationship between people and nature - Citroën (Cactus Model)
l
Improvement in the relationships between people at work CERN (European Organization for Nuclear Research)
l
l
Improvement of human relationships - ITU (International Telecommunication Union)
l
Public innovation policy - Nesta (development of innovations in the public sector in partnership with government and private partners)
l
l
Innovation champion
Improvement of human welfare - Elekta (clinical solutions for treating cancer) Improvement in city life - City of Tianjin, China (Ecological transition management)
Divulgação Revista Amanhã
Marcopolo was also highlighted this year as the fifth most innovative company in southern Brazil by the Innovation Champions Award in an event sponsored by the Amanhã Institute and Amanhã Magazine, in partnership with the expert advice by Edusys and technical support by Fundação Dom Cabral. According to the Amanhã Institute, Marcopolo also stood out as a major developer and exporter of technology. In 2014, the company had already won two other major awards: the Brazil Design Award in the category Transport Product, and the 2014 iF Product Design Award in the category Transport. The awarded project was the urban model Viale BRT bus, recognized for its highlights on criteria such as degree of innovation, design, environmental impact, safety and accessibility.
23
Recognition Maryo Franzen
Engage to embrace Admit, coalesce and develop: some features of Engage, a Marcopolo project started in 2008, recognized as a reference for enabling people with disabilities to be a part of the company’s workforce. The latest achievement of the program is the REI Award (Recognition of Excellence and Innovation), in the category Social Responsibility. Granted by the publisher Automotive Business, the award chose the best cases in the auto industry in 13 categories. The project has also been noted by the Ministry of Social Development and Starvation Struggle as an example for its inclusion of people with disabilities in the labour market. Currently, more than 400 employees benefit from Engage. The program also includes the company’s professionals in the integration of the disabled, providing the exchange of experiences and transforming the workspace at Marcopolo into a classroom of respect for the differences.
A talent for exporting Marcopolo’s initiatives to improve the export processes of its units in Brazil and abroad resulted in its distinction in the category Trajectory Master Exporter in the Export Award RS 2015, awarded by the Brazilian Association of Marketing and Sales Directors - ADVB /RS. “The award recognized Marcopolo’s aptitude for standing out in foreign markets and rewards the continued efforts of our sales team and re-
presentatives to raise Marcopolo’s international competitiveness”, says Paulo Corso, director of commercial operations and marketing at the company. The Export RS Award, which in 2015 reached the 43rd edition, recognizes local companies with the best strategies in the search for Brazilian economic growth and high performance achieved in the international market. Neitor Correa
24
Marcopolo World Divulgação Volvo
Hybrid bus provides transport in the Brazilian leg of Volvo Ocean Race The transport of residents of the cities Itajai and Camboriú that followed the Brazilian leg of the Volvo Ocean Race was done in a Marcopolo bus Viale DD Sunny with hybrid technology by Volvo Bus Latin America. Held in Itajaí, Santa Catarina, The Brazilian leg of the world’s largest nautical sailing competition had the participation of seven teams. The Viale DD Sunny, model designed for sightseeing, provides panoramic vision to the passengers allowing the enjoyment of the scenery along the trip. This type of bus is widely used in major tourist centers such as Paris, New York, Rome and Madrid. In Brazil, the units provided by Marcopolo can be found in Campo Grande, Canela, Curitiba, Grama-
do, Porto Alegre and in the Iguaçu National Park. Volvo Ocean Race It is the largest competition for sailing boat teams and one of the most coveted prizes in world sport. It stretches for almost nine months - the longest sporting event in the world. The race started to be held in 1973 - then known as Whitbread. The 12th edition of the Volvo Ocean Race spanned four oceans and five continents. The race started in Alicante, Spain, on the 4th of October 2014, and ended in Gothenburg, Sweden, on June 27 this year. In total there were seven teams from different countries, 11 ports and 38,739 nautical miles.
25
Marcopolo World
Marcopolo buses are four-time champions of the Copa América Andreas Lang Valentino
The delegations of all the countries participating in the 2015 Copa America, held in Chile between the months of June and July, were transported in buses manufactured by Marcopolo. The company have also provided the vehicles for the last three editions of the competition, held in Argentina in 2011, Venezuela in 2007 and Peru in 2004.
The 12 Marcopolo Paradiso 1200 buses used by the teams were provided to the client Pullman Bus, responsible for the operation through Epysa, representative of the company in Chile. The model was chosen for its high level of comfort provided by semibed seats, climate control, audio and video systems and individual screens that enhance the uniqueness of each passenger.
The world’s youngest bus owner Divulgação Civa
26
With an unusual signature, Vasco Avic Siberio Ciccia, only a year old, is the youngest owner of a Marcopolo bus and possibly any bus worldwide. At the time of purchase, he was nine months old and “signed” digitally the purchase agreement. Vasco is the grandson of Luis Ciccia, from Tourism CIVA, a Peruvian transport operations company and longtime client who recently purchased more than 20 units of the Paradiso 1800 Double Decker model. Congratulations Vasco for your first birthday!
Ideale Class is presented in Chile A new Marcopolo model was introduced to more than 700 customers and Chile transport operators: the Ideale Class, whose main differential is its size of 10.3 m in length characterizing it as the smallest model available in the country. The vehicle, which can carry 39 passengers, was developed to compete with Asian models in the reception tourism segment and charter lines for short and medium distances with the advent advantage of offering standards of com-
a
ys
Ep
lga
vu
Di
o çã
fort and boldness above the competitors. We considered all aspects before presenting the new vehicle to Chilean customers. The Ideale model is recognized in the market for offering operational advantages as well as comfort and safety. The Class version retains the same characteristics combined with the shorter length and elegance, emphasizes the director of business operations and marketing of Marcopolo, Paulo Corso. The model is bodied on the MAN 15230 OT Euro V chassis equipped with rear engine of 230 hp and EV technology - without urea tank (adblue). A power that, combined with the length of the bus, provides improved fuel efficiency, lower cost, versatility and agility in traffic. The Ideale Class is designed according to the most recent concepts of manufacturing which allow the optimization of its structure, with improved inner space utilization and increased structural rigidity. The vehicle sports new design, with LED direction lights, front grille with honeycomb pattern, lower grilles of the front bumper of injection plastic and fog lamp as an option.
Second sale for Gabon Marcopolo Rio has agreed to supply 73 buses to Sogatra - Société Gabonaise de Transport - one of the leading passenger transport companies in Gabon, a country located in west-central Africa. In the past two years this is the second sale to the country inserted in a strategic market which has great growth potential for
the use of buses. In 2014, also by Marcopolo Rio, 149 units of Torino were provided. The new agreement demonstrates the customer’s satisfaction with the new products and services. The vehicles, 62 units of Senior Midi models, 10 Torino and a minibus Senior, will be used for the urban transportation and tourism segment.
27
Marcopolo World
Exports to Oman
Through the streets of Luanda Angoaustral, one of the largest operators of public transport in the city of Luanda, Angola, incorporated 25 units of the new Torino to its fleet. The vehicles are part of the fleet renewal program by the Angolan company and will be used in urban transport around the city. In recent years, Angola’s
interest for Marcopolo vehicles has increased both for road and for urban applications, demonstrating the strong presence of the company in a large market which appears receptive to Brazilian products. The buses have a capacity for 48 seated passengers and configuration with two turnstiles.
Marina Bueno
After an interval of 10 years, Marcopolo will again export buses to the Sultanate of Oman, a country located in the eastern end of the Middle East. Eight Viaggio 900 models will be provided to the Royal Oman Police, responsible for the security of the sultan, the transport of officials to major events and for displacement of the troops. The sale is important because it represents the recovery of the market and is the result of strong dedication by our export team to strengthen relations and expand sales in the region. Vinicius Pauletti
Strong presence in Paraguay Paraguay’s urban transport users can now see more than 100 units of the new Torino roaming the streets of the country. The sale, made to several companies including Transport and Tourism Lambaré, Panchito López, Vanguardia SACI, Mcal Lopez SRL and La Chaqueña SATC, is the largest carried out in recent years and strengthens Marcopolo’s presence in Paraguay, demonstrating the growing acceptance for the
28
products from the company. The units are part of the fleet renewal program promoted by the Paraguayan government. All vehicles were equipped with air conditioning system, a major obligation established by the program. In 2014, more than 80 units were sold to Paraguay, among road and urban like some Viaggio 1050 buses for harsh applications, were buses cross dirt roads.
Representative Divulgação Marcopolo
At the Equator Marcopolo representatives since January 2014, Sudacam emphasizes on personalized work Profound market knowledge and over 20 years of experience in the bus and heavy transport segment. These are just two of the highlights that enabled the Sudamericana de Buses y Camiones (Sudacam) to represent Marcopolo products in Ecuador. The country, famous for naming the imaginary line that divides the Earth into two hemispheres, has the road transport operations marked by the strong presence of cooperatives. The company led by Santiago Reyes and Juan Borrero represents Marcopolo since January 2014. In just over a year of operation, the participation of the brand in the market has already reached 35%.
Space conquered thanks to the custom work that Sudacam performs with the transport unions and their members. “We have adopted a strategic partner posture towards our customers, helping them to configure the product according to their focus, optimizing investments and seeking the best financing options,” said Reyes. He believes that brand value, product quality and vehicle resale price are determining factors for the Marcopolo choice. According to Reyes, after-sales support and technical assistance is also taken into consideration when buying. Thus Sudacam maintains an adequate stock of spare parts for the needs of existing units in the Ecuadorian market. “We have technicians who have received training in the Brazilian factory to be able to provide technical assistance. We have made alliances with customers to provide service in their own workshops”, he adds. Several are the strategies to stand out in a competitive developing market. And Sudacam follows the improvement method to become a strong company. “Our team constantly undergoes training so that the professionals can conduct the sale and after-sales processes efficiently, ensuring the client that he made a good investment”, concludes Reyes.
29
Mauro Peregrina
News
Media meets new buses The five models recently launched by Marcopolo, the Paradiso 1350, Ideale, Torino Express (articulated), Torino Low Entry (low floor) and Torino with rear engine were presented to journalists specialized in vehicles from the Brazilian automotive segment. Some 30 professionals checked out the new buses proposed by the manufacturer and found out about the features, applications and benefits of each bus. The presentation also aimed to explain to journalists how the company conducts the development of each model, focusing on win-win solutions for operators, passengers and drivers, such as the Paradiso
1350 road, which offers greater luggage space (up to 20.75 m続 underneath and 3.80 m続 in the parcel rack) and modernizations of the New Ideale, for application in the fields of intercity lines and charter as well as regular medium and short distance lines. Another prominent topic was the importance that issues relating to the urban mobility have on the production strategy at Marcopolo and how they influence the development of products specific to transport, from the conventional urban to the segregated highway systems and full BRT, which is the case of the Torino family. Julio Soares/Objetiva
Caxias urban transport relies on 31 new buses The Via巽達o Santa Tereza - Visate, urban transport operator in Caxias do Sul RS, acquired 31 Marcopolo city buses. The Vehicles, two Viale BRS Low Entry, six Viale articulated BRT and 23 New Torino, were incorporated into the fleet to be used in the SIM Caxias - Integrated Urban Mobility System, a Caxias do Sul City Hall project that promotes improvements in mobility with priority to public trans-
30
portation whose full operation is planned for January 2016. The municipal government has invested heavily in urban mobility and the increase in quality of the public transport with the desire to make the city, which is the second largest in the state with more than 465,000 inhabitants, a model for all of Brazil in terms of the application of the best solutions for transport.
Celebrations
15 years of presence in South Africa and Mexico There are countless anniversaries in 2015. Marcopolo South Africa (MASA) and Polomex activities turn 15.
Banco Moneo, 10 years Polomex employees celebrate 15 years and pay homage to Marcopolo. Fotos Divulgação Marcopolo
First unit of the Torino model produced at MASA, factory inaugurated in August 2000. Over the 15 years of activities more than 5000 units were sold.
Banco Moneo began in 2005 with the challenge of helping Marcopolo and Volare customers with the acquisition of new buses by the brand, at first with just six employees and a capital of R$ 22.1 million. Offering financial services and personalized attention, it innovated the way to do business and opened doors for the development of the national transport sector. Last year, the bank grew by almost 10%, even with all the difficulties of the market.
Memory Acervo Marcopolo
Celebration of the production of bus No. 3000 – Carrocerias Nicola S/A on the 12th of August 1967. Nicola Road Bus with PLO Chassis for the Auto Viação Bragança, São Paulo
31
Visits Fotos Marina Bueno
Lisotur Divulgação Gatti
Cromin
Gatti Divulgação Brasilbus
Viação Santo Inácio
32
Divulgação Carmar
Silvia Tur
Lídia Tur
Comitiva do Governo do Sudão do Sul Vinícius Pauletti
MESFIN
Gelson Mello da Costa
Adenilde Turismo Original
33
Visits Gelson Mello da Costa
Santa Luiza Fotos Marina Bueno
Auto Viação 1001
Viação Santana
Real Tur
Guatetours
34
Belem Rio Gelson Mello da Costa
Guaçu Tur e Santuário André Oliveira
UTB
35
Visits Fotos Marina Bueno
Acervo Marcopeรงas
Ouro e Prata Gelson Mello da Costa
Pedra Azul
Movilbus
36
Alexandre Tur
Gelson Mello da Costa
Myanmar Gelson Mello da Costa
Comitiva de clientes do Chile Fotos Marina Bueno
Expresso Sur
Transpenha
Bento Transportes
37
Entre em contato, estamos próximos.
Mercado Externo | Américas
CUBA + 53 7 273 9747 canedo@enet.cu
MÉXICO +52 55 4155 2631 ventas@polomex.com.mx
ARGENTINA +54 11 4841 8900 marcopolo@marcopoloar.com.ar
CHILE +56 2 2620 9010 marcopolo@epysa.cl
EQUADOR + 593 2 237 7946 andres.reyes@sudamericana.com.ec
NICARÁGUA +503 7 129 9287 nelsongarin@centrobusamerica.com
BELIZE +503 7 129 9287 nelsongarin@centrobusamerica.com
COLÔMBIA + 57 1 877 6900 superpolo@superpolo.com.co
GUATEMALA +503 7 129 9287 nelsongarin@centrobusamerica.com
PARAGUAI +595 21 497 527 marcopolo@ciaimperial.com.py
BOLÍVIA +591 3 357 3033 mvalverde@orion.com.bo
COSTA RICA + 506 2 256 2020 mcastro@marcopolocostarica.com
HONDURAS +503 7 129 9287 nelsongarin@centrobusamerica.com
PANAMÁ + 507 774 2320 frivera@megabuspanama.com
PERU +51 1 439 2512 cleiton.basso@mercobus.com.pe REP. DOMINICANA + 809 331 2525 rdmarcopolo@gmail.com TRINIDAD +1 868 678 7372 marctelfer@standardmotorsupplies.com URUGUAI +598 220 4 2261 marcopolo@dusil.com.uy VENEZUELA +58 414 233 4533 venezuela.marcopolo@gmail.com
Mercado Interno | Brasil BELÉM / PA MARCONORTE (91) 3039 1800 vendas@marconorte.com.br
CURITIBA/PR SULBRAVE (41) 3595 4940 sulbrave@sulbrave.com.br
GOIÂNIA / GO TOPLINE BUS (62) 3297 1177 sergio@toplinebus.com.br
PORTO ALEGRE / RS MARCOPEÇAS (51) 3272 7777 comercial2@marcopecas.com.br
SALVADOR / BA NORBUS (71) 3359 6533 norbus@norbus.com.br
BELO HORIZONTE / MG MARCOBUS (31) 3201 1971 marcobus@marcobus.com.br
FLORIANÓPOLIS | SÃO JOSÉ / SC CARMAR (48) 3381 8888 carmar@carmar-marcopolo.com.br
LONDRINA / PR ROCCO PEÇAS (43) 3379 4444 roccopecas@roccopecas.com.br
RECIFE / PE POLOBUS (81) 2125 2222 polobus@polobus.com.br
SÃO PAULO / SP BRASIL BUS (11) 5069 4545 brasilbus@brasilbus.com.br
CUIABÁ / MT CENTRO POLO BUS (65) 3634 3101 centropolobus@centropolobus.com.br
FORTALEZA / CE FERRARI J.G. (85) 3444 3222 ferrarirep@ferrarirep.com.br
MANAUS / AM AMAZÔNIA REPR. (92) 3248 8500 amazoniamanaus@gmail.com
RIO DE JANEIRO / RJ RIOMARCI (21) 2590 3449 riomarci@riomarci.com.br
VITÓRIA | CARIACICA / ES VITORIA MAR (27) 3346 5050 guilherme@vitoriamar.com.br
RÚSSIA +7 8552 922 506 mugermanrb@kamaz-marco.ru
Mercado Externo | Outros Continentes ÁFRICA DO SUL +27 11 418 0800 info@marcopolo.co.za
AUSTRÁLIA +61 3 9791 4255 info@marcopoloaustralia.com.au
EGITO +202 4 215 0790 claudemar.silva@marcopolo.com.br
ÍNDIA + 91 74 1106 1559 shriram.jayanthi@marcopolo.com.br
ANGOLA +55 19 3254 1088 mauricio@utilityweb.com.br
CHINA + 86 519 8517 3106 wang.chong@marcopolo.com.br
EMIRADOS ÁRABES +971 4 883 3680 mensch@marcopolo.ae
NIGÉRIA +234 803 300 0414 ikemokeke@yahoo.com
www.marcopolo.com.br - nas redes sociais: OnibusMarcopolo
A EVOLUÇÃO DO CLÁSSICO Modelo de alto desempenho que alia tecnologia e maior espaço interno para garantir conforto e segurança ao usuário e excelente relação custo-benefício ao operador.
Disponível nas versões motor dianteiro e motor traseiro.
09/15
Novo Torino