Bringing you the latest updates from Forefront’s field and beyond
WELCOME TO FOREFRONT’S INSIDER NEWSLETTER
Welcome to The Insider, our newsletter designed to bring our team closer together. At Forefront, we believe that staying connected is key to our success, especially as we grow and deliver diverse support services across the country. With our team spread out over 20 states and across multiple industries, it’s not always possible to interact face-to-face. That’s where The Insider comes in — our platform to enhance communication, build connections, and keep everyone informed and engaged.
Through this newsletter, we’ll share updates, highlight team achievements, and spotlight the amazing work happening across all corners of the company. Our hope is that The Insider becomes a valuable resource and a teambuilding tool for everyone at Forefront. Together, we’ll stay informed, connected, and inspired as we continue making an impact.
Great teams don’t happen by chance. They’re built through passion, grit, and a shared commitment to something bigger than ourselves. At Forefront, our people aren’t just employees—they’re the driving force behind everything we accomplish. They turn challenges into opportunities, bring innovation to the table, and set the bar higher every single day.
That’s why this year, as we’ve grown in both size and impact, we knew it was time to start a new tradition: The Forefront Awards. This inaugural celebration recognized ten exceptional team members who went above and beyond, setting new standards in leadership, service, and excellence. Honored across three categories—Manager
of the Year, Employee of the Year, and Rising Star— these individuals represent the very best of who we are.
“There’s a quiet strength in the work our people do every day—solving problems, supporting one another, and showing up with integrity. As Forefront has grown, we’ve never lost sight of what makes us different: our people.” said Dan Bowen, Co-Founder & CEO. “The Forefront Awards aren’t
just about recognition; they’re about gratitude. It’s our way of taking a step back and saying, ‘Your efforts matter. You make a difference.’ This is just the beginning of a tradition that ensures our culture remains rooted in appreciation and respect.”
Each honoree represents a story of perseverance, leadership, and an undeniable commitment to making a difference. Whether through mentorship, operational excellence, or the pursuit of innovation, they reflect the best of Forefront. Their efforts impact not only the residents, patients, students and communities we serve, but also the communities we are a part of, shaping Forefront into the organization it is today. These awards symbolize the values we hold dear: a relentless pursuit of excellence, a commitment to growth, and an unwavering dedication to our core mission.
For Gary Pollack, CPXP, Managing Partner, who has been instrumental in shaping Forefront’s focus on employee engagement, this initiative underscores the company’s commitment to fostering an environment where people thrive.
“We don’t just invest in services—we invest in people,” Pollack said. “What sets Forefront apart is our dedication to employee growth, empowerment, and recognition. The Forefront Awards
are a natural extension of that philosophy. Our goal is not only to celebrate excellence but to inspire it, ensuring that every team member feels valued and motivated to reach their full potential.”
While these awards shine a spotlight on ten exceptional individuals, they are also a reflection of the larger team that drives Forefront’s continued success. Every employee plays a role in our journey, and this tradition is just one way we reaffirm our gratitude and commitment to fostering a culture where every contribution is recognized. It’s this collective spirit, this unyielding belief in each other, that fuels our progress and strengthens the foundation upon which we continue to build.
The First Annual Forefront Awards mark the beginning of a lasting tradition—one that will evolve and grow alongside our company, ensuring that our people remain at the heart of everything we do. As we celebrate these incredible achievements, we also look forward to the continued excellence that will define Forefront in the years ahead.
Learn more about this year’s award winners on page 5.
“What sets Forefront apart is our dedication to employee growth, empowerment, and recognition.”
- Gary Pollack, CPXP, Managing Partner
FROM THE CEO’s Desk
Dan Bowen | CEO & Co-Founder
At Forefront, our people are the heart of everything we do. From day one, we’ve believed that our success is built on the dedication, passion, and hard work of our team members. That’s why I’m especially proud to
FROM THE COO’s Desk
Williams | COO & Co-Founder
With warmer weather on the horizon, it’s almost time to fire up the smoker and kick off Forefront’s annual barbecue tour!
For those new to Forefront, this summer tradition brings authentic
introduce our first-ever Manager of the Year, Employee of the Year, and Rising Star awards—a new tradition to recognize the individuals who go above and beyond to make a difference every day.
This initiative is more than just a celebration—it’s a reflection of what makes Forefront truly unique. Our commitment to employee engagement isn’t just a philosophy; it’s what drives us forward. When we invest in our people, we create an environment where innovation, teamwork, and excellence thrive. By recognizing outstanding contributions, we reinforce the values that define who we are and set the standard for the future.
To our award winners—congratulations! Your hard work and dedication have not
gone unnoticed, and we are grateful for everything you do. And to all of our incredible team members—thank you. Each of you plays a vital role in shaping Forefront’s culture and success.
This is just the beginning of what will be an annual tradition to honor the best of Forefront. I look forward to continuing this celebration each year and seeing how our team continues to raise the bar.
Texas-style barbecue to our hospitals and senior living communities. Launched in 2021, it was a way to support our teams with large-scale outdoor meals during post-pandemic staffing challenges.
My passion for barbecue runs deep. Some of my earliest memories involve road trips with my father, seeking out the best BBQ spots across America. I learned the art of smoking meat on a Weber kettle, spending late nights perfecting chicken and pork. Every time I fire up the pit, I’m reminded of those cherished moments— and I love sharing that passion with our teams, clients, and communities as part of our mission to Elevate the Service Experience.
What started with a 14-foot trailer and a wood-burning smoker in my 2000 Ford Excursion has grown into a full-fledged operation. Today, we have a dedicated
Here’s to celebrating our people and the bright future ahead!
Dan Bowen CEO & Co-Founder
driver, a Forefront Ford F-350, and a custom-built barbecue trailer equipped to feed 600 people at once.
This year’s tour kicks off in May in Washington, followed by Montana, the East Coast, Michigan, and Oklahoma through October.
Check out our Calendar of Events on the back pages of this newsletter, and stay tuned in other issues for more details on where we’re headed next.
Cheers,
Ryan Williams COO & Co-Founder
Ryan
FOREFRONT’S
NEW PARTNERS
JANUARY TO MARCH 2025
United Methodist Homes
Elizabeth Church (Binghamton, New York)
Hilltop (Johnson City, New York)
Facility Management, Environmental Services
United Methodist Homes is a faith-based nonprofit dedicated to providing compassionate senior living and care. Since 1958, they’ve been committed to creating a warm, welcoming environment where older adults can thrive with dignity and independence. Serving over 1,000 residents, their team focuses on holistic well-being, fostering connections, and supporting each individual’s unique journey. With a deep-rooted mission of service and excellence, United Methodist Homes continues to be a trusted choice for seniors seeking comfort, community, and quality care.
Nestled on 17 acres of beautifully landscaped grounds in New Orleans, Woldenberg Village is a notfor-profit, multi-service residential retirement community that has been serving seniors since 1960. This diverse community welcomes individuals from all backgrounds, offering a continuum of care that includes independent living, assisted living, skilled nursing, and memory care. Residents enjoy a warm, engaging environment with a variety of activities and social events, all designed to promote an active and fulfilling lifestyle. With a dedicated and compassionate staff, Woldenberg Village ensures safety, security, and a true sense of well-being for all its residents. Woldenberg Village is a part of the LCMC Health System in New Orleans, Louisiana.
Integrity. Tenacity. Service Excellence. Creativity. Safety. Caring.
VALUES WORK AT
We strive to create safe, compliant, resilient environments to protect our people, our assets, our clients, and our communities. SAFETY
CODY CAVINDER | Dietary Aide
On January 14, 2025, Cody Cavinder, a Dietary Aide at Fahrney Keedy, demonstrated quick thinking and decisive action, preventing a resident from choking. During a choking episode, clinical staff attempted the Heimlich maneuver but were unable to fully resolve the situation. Cody stepped in immediately and successfully dislodged the food.
We are deeply grateful for Cody’s courage and rapid response in such a high-pressure moment. His heroic actions exemplify the care and dedication we strive for every day.
Introducing the Inaugural Forefront Awards
At Forefront, our people define our success. This year, we are proud to launch our first annual Forefront Awards, honoring excellence in three categories: Employee of the Year, Manager of the Year, and Rising Star. These awards recognize individuals who embody our core values, drive excellence, and make a lasting impact on our residents, patients, coworkers, and communities. Join us in celebrating the dedication, leadership, and passion that set Forefront apart.
Todd hit the ground running when he joined Forefront in February 2024, quickly becoming a vital team member. Over the past year, he played a key role in proposal development, managing logistics, and creating materials for over 100 leads, directly contributing to the closure of 20 new locations in 2024. Todd also enhanced the sales team’s collateral and elevated Forefront’s brand aesthetic for 2024-25. His role in Marketing’s initiative to photograph our team and incorporate those images into materials also strengthened brand authenticity. Additionally, Todd was instrumental in Forefront’s annual direct mail campaigns, helping deliver over 35,000 mail pieces to potential partners, many showcasing his creative design work. His dedication and attention to detail earned him the welldeserved title of Corporate Office Employee of the Year.
Corporate Operations | Sean McKenzie, Regional Director of Operations
Sean joined Forefront in August 2022 as Director of Culinary at Major Health Partners (MHP) in Shelbyville, Indiana, where he immediately focused on elevating the Culinary program. By hiring a new management team and fostering a culture of operational excellence, Sean was pivotal in increasing MHP’s retail sales by over 75%. His leadership led to a dramatic rise in patient satisfaction, from the 20th to the 93rd percentile in under 18 months—an unparalleled achievement. In May 2024, Sean was promoted to Regional Director of Operations, overseeing Forefront’s Culinary business across Indiana, Louisiana, Arkansas, and Alabama. He developed a strong succession plan, ensuring continuity with the promotion of three managers. His continued focus on excellence earned him the welldeserved title of Corporate Operations Employee of the Year.
Stephanie joined Forefront as the Culinary Director at Barrett Hospital in July 2023, and in a remarkably short time, she has made a profound impact on both patient and cafe services. Over the past two years, she has significantly enhanced the quality of service, elevating the dining experience for all those she serves. Stephanie has also refined tray presentations and developed a menu that showcases Forefront’s commitment to excellence. Beyond her professional contributions, she is deeply engaged with her local community, catering numerous hospital events and actively participating in the local Rotary Club, where she provides catering for their monthly meetings. Her dedication to both her role and her community exemplifies the core values that Forefront stands for.
In November 2021, Sadna joined Forefront as the Director of Culinary at Stonebrook Healthcare Center, bringing with her a unique and thoughtful approach to meal planning. She takes great care to personalize each dining experience, considering individual resident preferences and ensuring that every tray is tailored to meet their needs—whether it’s Joe’s fondness for chocolate chip cookies or Mary’s specific condiment requirements. As a leader, Sadna fosters a strong sense of family within her department, a value that extends to her own family’s involvement in the Stonebrook community. Her son, who started as her office assistant in high school, has since graduated from college and now contributes to Stonebrook by managing special projects. Sadna’s dedication to her work and her team is reflected in the consistently positive feedback from residents.
Environmental Services | Brenda Thomas, Troy Regional Medical Center
Brenda joined Forefront as the Environmental Services Director in September 2021, and since then, she has consistently demonstrated an unwavering commitment to excellence in serving her customers, team, and patients. Brenda places a strong emphasis on associate satisfaction, as reflected in her team’s exceptional Gallup scores, which have remained above the 95th percentile in the last four surveys. In 2024, she not only exceeded all financial expectations but also fully embraced innovative technologies, such as autonomous robotic floor care equipment and digital housekeeping checklists, driving significant improvements in operational outcomes. Brenda has grown into a remarkably well-rounded leader, standing out among her peers for her dedication and exceptional leadership.
Facility Management | Gabriel Cagle, DW McMillan Memorial Hospital
Gabriel joined Forefront in Facility Management when DW McMillan transitioned services to Forefront. With the Director position open, Gabe was promoted from Assistant Director and has since demonstrated exceptional performance and growth. He has earned high praise from his VP for his strong team leadership, pursuit of knowledge, and continuous professional development, as well as from Hospital Administration for his unwavering support and achievements. Gabe consistently excels in navigating the complexities of Facilities compliance inspections and has delivered outstanding results, even amidst rigorous hospital surveys. His dedication and expertise have proven him to be a valuable asset to the Forefront team.
Culinary (Seniors) | Sadna Singh, Stonebrook Healthcare Center
Culinary
(Healthcare) | Matt Gindhart, Director Culinary Services Major Health Partners
Since joining as Executive Chef and advancing to Director of Food & Nutrition, Matt has played a pivotal role in transforming both patient dining and retail operations. His commitment to fresh, scratch-made cooking has not only enhanced the quality of meals but has also driven remarkable growth, as café sales have soared by 70% year over year. Equally impressive, patient satisfaction scores have climbed from the 19th percentile to an astounding 93rd percentile under his leadership. His dedication to his staff has led to a dramatic rise in team engagement, creating a workplace culture built on respect, collaboration, and excellence. His leadership continues to set new standards, and we look forward to his continued success!
Cliff has been recognized with the Rising Star Award for his dedication, talent, and contributions to Forefront. Before stepping into his current role as System Director for Redstone, Cliff was an integral part of our Culinary Support Team, where he played a key role in enhancing operations and driving excellence. His leadership, teamwork, and commitment to Forefront’s high culinary standards have made a lasting impact. Cliff’s passion for culinary innovation, coupled with his ability to inspire those around him, truly sets him apart. We are proud to celebrate his achievements and look forward to his continued success!
Environmental Services | Robert Lederman, EVS Manager Presbyterian Homes
Robert Lederman joined Forefront in September 2024, bringing over 30 years of management experience to the team. His leadership has been instrumental in strengthening customer relationships, fostering a dedicated team, and enhancing the overall appearance and efficiency of the facility. With a keen eye for detail and a commitment to excellence, Robert has implemented improvements that have made a lasting impact. His expertise, problem-solving skills, and dedication to service ensure a clean, welcoming environment for residents, staff, and visitors. Thank you, Robert, for your hard work and commitment to excellence!
Facility Management | Stephen Goodman, Director Facility Management Sarah Reed
When Sarah Reed Senior Living partnered with Forefront, Stephen was serving as Maintenance Manager. When the Director position became available, he stepped up, showcasing his strong leadership skills. His team consistently praises his expertise and effectiveness in the role. With extensive experience in building maintenance and HVAC, Stephen provides insightful solutions to challenges as they arise. His exceptional project management skills, adaptability, and commitment to continuous learning ensure regulatory compliance and a strong preventative maintenance program. Thanks to his leadership, the facility upholds the highest standards of safety and comfort for residents, staff, and guests.
Culinary (Seniors) | Cliff George, System Director Redstone Presbyterian
Creating a Gallup Employee Engagement Action Plan
Gary Pollack, CPXP | Managing Partner
You’ve received your latest Gallup Employee Engagement Survey results—now what? It’s time to create an action plan! A structured approach ensures a deliberate and effective strategy to enhance workplace culture and maximize performance.
Steps to Build an Effective Engagement Action Plan
Step 1
Analyze the Results
Look beyond the numbers to identify key engagement themes and concerns. Prepare an agenda for team discussions, and focus on one to three areas that resonate most. If survey questions average 3 or 4 out of 5, engagement is inconsistent—these areas offer the greatest opportunity for improvement.
Step 2
Share, Discuss, and Learn
Foster open conversations about the findings. Show genuine commitment to improvement and invite your team’s perspectives and ideas.
Step 3
Set Goals and Define Action Items
Brainstorm simple, actionable initiatives to enhance engagement. Assign ownership for each action item and set deadlines for progress check-ins.
Step 4
Make Engagement a Daily Priority
Incorporate engagement into daily routines—small, consistent efforts and meaningful interactions drive longterm improvement.
Step 5
Follow Up Regularly
Schedule ongoing progress reviews, celebrate wins, and adjust strategies as needed.
Final Thoughts
When employees feel heard, they’re more engaged, connected, and satisfied. A Gallup study found that highly engaged business units see an 81% reduction in absenteeism and a 14% increase in productivity. By acting on engagement insights, you create a motivated, highperforming team.
GIVEAWAY
Scan the QR code and be entered to win a Forefront Yeti mug and a $100 gift card to our Storefront! shopforefront.com
FROM THE KITCHEN
National Nutrition Month, established in 1973 and routinely celebrated in March, promotes informed food choices and healthy habits. This year’s theme, Food Connects Us, resonates deeply with our work—bringing patients and residents together with nourishing meals that foster connection, culture, and well-being. Below are some highlights from our kitchens across the country!
Engaging Minds & Meals at Methodist Village
Residents at Methodist Village had a fantastic time celebrating National Nutrition Month! During lunch, they enjoyed interactive placemats filled with fun nutrition facts, sparking conversations and connections over their meals.
Barrett Hospital Highlights Healthy Eating
Chef Steph celebrated National Nutrition Month with a weekly Spotlight on nutritious entrées, featuring dishes like Mediterranean Chicken Skewers with Sun-Dried Tomato Champagne Sauce, Seasoned Rice, and Marinated Vegetables. Guests also enjoyed a free sample of Vegetarian Sweet Potato Quinoa Chili at the River Café, which will be featured as a special soup next week!
Redstone Greensburg Serves Up Nutrition & Knowledge
Registered Dietitian Deb Nicolosi and Chef David Smith hosted a fantastic cooking demo for residents at Redstone Greensburg in celebration of National Nutrition Month. Residents enjoyed learning about healthy eating while savoring a delicious baked pear prepared by Chef David!
Stillwater Medical Celebrates Our RDNs
In honor of National Nutrition Month, Stillwater Medical Center’s RDNs—Angela Gamble, Megan Kelly, and Sherri Gaeta (not pictured)—were treated to a special celebration! Executive Chef Jaime Garcia prepared a refreshing Watermelon Feta Salad with Mint and Balsamic Glaze, and each RDN received a thoughtful office plant from Forefront as a token of appreciation.
This week at Mission Ridge, we’re serving up Honey Almond Baked Pear as part of our Fresh Focus program! Our residents are loving this delicious addition to our fine dining menu—especially as they embrace the “Get Fit” program happening on-site.
Each month, our Fresh Focus kits bring uniquely curated recipes to our locations, helping teams celebrate seasonal flavors while supporting wellness through thoughtfully crafted dishes.
FEATURED RECIPE
Created by Forefront’s own Chef Steph Blank, this flavorful plant-based burger is packed with wholesome ingredients like quinoa, fresh vegetables, and savory seasonings. Enjoy it on a toasted bun with your favorite toppings or served over a crisp salad for a lighter twist!
BARRETT’S QUINOA GARDEN BURGER
Chef Steph Blank | Barrett Hospital & HealthCare
1 ⅛ cup fresh sweet potato, diced
1 ¾ cup water
1 cup quinoa, dry
3 tsp canola/olive oil blend
½ cup yellow onion
3 ⅔ cup fresh spinach
½ cup panko
3.5 oz egg
½ cup fresh chives
1 tsp Salt
Serving Size 4 oz
Serves 10
1. Peel, dice and boil yams until tender. Drain water and puree.
2. Rinse quinoa and cook in 1 ¾ cups of water. Simmer on medium heat for 15 minutes or until all water is absorbed. Stir periodically. Set aside.
3. Heat 1 tablespoon of oil in sauté pan and cook garlic and onion for 5 minutes or until translucent. Add spinach and sauté for an additional 5 minutes.
4. Add spinach mixture, bread crumbs, chopped chives, quinoa, sweet potatoes and liquid egg. Combine in medium sized bowl.
5. Form 4 oz patty’s using a #8 scoop and place on parchment lined sheet pan.
6. Sear patty on grill with 1 tablespoon of oil. Heat to internal temperature of 155F.
GRAS CELEBRATIONS AT TRUSTWELL
Our team at Trustwell Living brought the spirit of Mardi Gras to life with a festive MARDI
WHAT’S HAPPENING
CELEBRATION OF LOVE AT REDSTONE
Forefront’s Redstone team hosted a Celebration of Love pop-up event in collaboration with the Redstone Lifestyles department. This special occasion brought together Culinary and Resident Living teams to create a memorable experience for residents across all three locations.
VALENTINE’S DAY AT UNITED ZION
A big shoutout to Chris and the team at United Zion for making Valentine’s Day extra special with a festive breakfast celebration! Chris and Tina collaborated to plan a memorable meal, and we appreciate Sue Verdegem and her team for their wonderful service. Thanks to everyone who helped make the morning feel so special— and thanks to Danielle for sharing!
MAC DARWIN AQUINO NAMED EMPLOYEE OF THE YEAR AT ELISEO
Congratulations to Mac Darwin Aquino, Dietary Cook, for being honored as Employee of the Year at eliseo! With 10 years of dedicated service, Whether solving challenges, supporting his colleagues, or uplifting others with a song, Mac embodies the spirit of exceptional service. Thank you, Mac, for all that you do!
FOCUS
FOCUS
CULINARY
Driving Excellence:
In our Focus section, catch up with stories that highlight the incredible work happening across Forefront, with an insider’s peek into our culinary, enviromental services, facility management, government, marketing, and IT departments.
Forefront’s Latest OPEX Innovations
Josh Crandall | SVP, Service Excellence
Innovation and excellence drive Forefront’s OPEX initiatives as we roll out new tools and programs to elevate our culinary operations. From cutting-edge training to sustainability efforts, our teams launched impactful changes in Q1 to enhance efficiency, quality, and service.
Training Excellence
We successfully piloted Forefront Academy, powered by Pineapple Academy, in Montana. This digital platform provides essential culinary training, from handwashing to HACCP (Hazard Analysis and Critical Control Points), ensuring our teams have the resources to operate at the highest standards.
Culinary Excellence
Our Wellspring hydration program has been redefined with updated recipes, cost-effective equipment specs, and refreshed marketing materials. A comprehensive Forefront Wellspring Manual is now available digitally and in print.
Clinical Excellence
Our team developed the 2025 National Nutrition Month promotion, Food Connects Us, focusing on informed choices and healthy eating and activity habits.
Technology Excellence
We’ve introduced multiple innovations to support operations:
• Daymark Labeling: Automating back-of-house labeling to meet regulatory requirements and front-of-house Grab ‘n Go labels with nutritional info.
• Leanpath Pilot: Tracking and reducing food waste to enhance sustainability and better support our clients, patients, residents, and teams. (See page 19)
Service Excellence
With Marketing’s support, our team launched the Pocket Guide to Elevated Service, reinforcing Forefront’s Five Pillars of Elevated Service. This guide will be part of team uniforms and integrated into training and pre-meal huddles.
These initiatives reaffirm our commitment to innovation, efficiency, and exceptional service. As we refine and expand these programs, we remain focused on empowering teams, enhancing the dining experience, and driving sustainable success. Stay tuned for more updates as we elevate Forefront together!
FOCUS
ENVIRONMENTAL SERVICES
Enhancing Patient Satisfaction Through Real-Time Feedback
Susan Waller | Director, Administrative Operations
A clean, safe, and welcoming environment directly impacts satisfaction and HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores. To strengthen our commitment to exceptional service, we are launching a pilot program to collect real-time feedback from patients, residents, and their families.
In collaboration with RoundFactory and the patient advocacy team at Springhill Medical Center, we are developing a live satisfaction survey— an innovative way for patients and residents to share their impressions of cleanliness and service. A QR code linked to the survey will be printed on specially designed business cards, created with support from the Marketing team. These cards will be left in patient and resident rooms, providing a simple and immediate way to give feedback via smartphone.
Why It Matters
HCAHPS scores offer critical insights into how patients perceive their care, including the cleanliness of their environment. These scores not only serve as benchmarks but also influence hospital reputation, reimbursement, and, most importantly, patient trust. By implementing a live survey, we can address concerns promptly, celebrate successes, and identify opportunities for improvement in real time.
Collaboration and Impact
This initiative highlights the power of teamwork in driving excellence. The patient advocacy team at Springhill Medical Center has provided valuable insights to ensure the survey is user-friendly and aligned with patient needs. Meanwhile, the Marketing team’s engaging design for the business cards will encourage participation, making it easy for patients to share their experiences.
This pilot program is more than a new tool—it’s a testament to our dedication to creating environments that support healing, safety, and satisfaction. Stay tuned for updates as we roll out this exciting initiative!
CALENDAR of EVENTS
APRIL
7th - 9th
LeadingAge Annual Leadership Conference
Omni Shoreham (Washington, D.C.)
13th - 15th
Southern Association of College Business Officers (SACUBO)
Hyatt Regency Miami (Miami, FL)
15th - 17th
TORCH Spring Conference
Lowes Arlington (Arlington, TX)
22nd - 25th
LeadingAge Kansas Spring Conference
Hilton Garden Inn (Manhattan, KS)
29th - 1st
Michigan School Business Officials Conference (MSBO)
Amway Grand & Devos Plaza (Grand Rapics, MI)
MAY
1st - 2nd
LeadingAge Indiana
Sheraton Hotel Keystone Crossing (Indianapolis, IN)
6th - 9th
LeadingAge North Carolina Annual Conference
Embassy Suites (Myrtle Beach, SC)
FOCUS
FACILITY MANAGEMENT
Welcome to the Team: Merrill Kaney, Senior Vice President, Facility Management
Susan Waller | Director, Administrative Operations
We are excited to welcome Merrill Kaney as Forefront’s new Senior Vice President of Facility Management (FM)! With decades of experience in healthcare, higher education, and life sciences management, Merrill brings extensive expertise in operations, sustainability, and energy management. His proven track record and leadership make him an invaluable addition as we shape the future of facility management at Forefront.
Merrill began his career in facility services leadership, quickly earning a reputation for driving operational excellence and fostering strong customer relationships. He played a pivotal role in launching Mt. Carmel Health System in Columbus, Ohio and was instrumental in identifying and developing talent. Throughout his career, Merrill has remained committed to doing the right thing—caring for people and engaging at all levels, from customers to maintenance teams. His leadership has guided national, regional, and site-based teams to success, with a focus on strategic growth, compliance, and financial solutions. His experience at ABM Healthcare, Ascension, and Service Master/Aramark has provided him with deep insights into operations, infrastructure planning, and technology integration.
Merrill’s leadership centers on customer engagement, operational efficiency, and talent development. He believes facility management is more critical than ever in healthcare, particularly as organizations innovate to integrate clinical services, navigate financial constraints, and adopt cutting-edge technology. At Forefront, his goal is to build strong partnerships, optimize facility performance, and empower FM teams to deliver high-quality, sustainable solutions. As healthcare evolves, Merrill is especially passionate about integrating clinical deliverables into facility spaces and addressing the growing need for FM services in mid-sized and smaller healthcare systems. His vision is to elevate facilities management by combining strategic innovation with an unwavering commitment to quality and service.
Please join us in welcoming Merrill to the Forefront family—we are excited for the leadership, expertise, and vision he brings to our team!
CALENDAR of EVENTS
MAY
7th - 8th
LeadingAge Iowa
The Meadows Conference Center (Altoona, IA)
12th - 14th
Leading Colorado
Grand Hyatt Vail (Vail, CO)
13th - 16th
LeadingAge Maryland/DC
Marriott Owings Mills Metro Center (Owings Mills, MD)
19th - 21st
LeadingAge Michigan Radisson Plaza Hotel (Kalamazoo, MI)
19th - 21st
LeadingAge New York
Hilton Saratoga Springs (Saratoga Springs, NY)
28th - 29th
Forefront BBQ Tour
Eliseo Senior Living (Tacoma, WA)
JUNE 3rd
Forefront BBQ Tour
Barrett Hospital & HealthCare (Dillon, MT)
3rd - 5th
LeadingAge Virginia
Norfolk Marriott Waterside (Norfolk, VA)
FOCUS
Introducing the Electronic Messaging Board: A New Era of Corporate Communication
Jacob Pollack | Vice President, Technology
We’re excited to announce the rollout of our new Electronic Messaging Boards, powered by Telemetry, across all our Environmental Services locations! By the end of Q1, every site will have these state-of-the-art digital boards installed and fully operational, bringing an enhanced and more streamlined communication experience to our teams.
The sole purpose of the Electronic Messaging Board is to improve Corporate Communication by delivering relevant company updates in a consistent and engaging way. To start, these boards will feature a condensed version of our corporate newsletter, ensuring all employees stay informed on key company initiatives, success stories, and important updates—right where they work.
As we move into Q2, we plan to further customize the content on these boards to include site-specific updates while maintaining our company’s branding and corporate messaging. This means each location will see tailored information that directly impacts their teams while still staying connected to our broader company initiatives.
This exciting investment reflects our commitment to keeping all employees informed, engaged, and connected, no matter where they are. We look forward to seeing these boards in action and hearing your feedback as we evolve this communication tool to best serve our teams.
Stay tuned for more updates, and be on the lookout for your site’s Electronic Messaging Board installation coming soon!
Southern Association of Independent Schools (SAIS) Summer Meeting (Sarasota, FL)
23th - 25th
LeadingAge Washington Hilton (Vancouver, WA)
24th
Forefront BBQ Tour
Roundup Memorial Healthcare (Roundup, MT)
26th
Forefront BBQ Tour
Beartooth Billings Clinic (Red Lodge, MT)
GOVERNMENT
Monthly Performance Review for Forefront’s Fort Bliss Base Operations Support Contract
Ace Burt | President, Government Services
Performance measurements for federal contracts differ significantly from commercial counterparts. All federal contracts are governed by a Performance Requirements Summary (PWS), which outlines the minimum acceptable performance levels.
For Forefront’s Fort Bliss Base Operations Support contract performance is assessed by three Government Quality Assurance Inspectors (QAIs), three PRIDE QC inspectors, and Forefront supervisors. These six individuals are responsible for reviewing completed work processes to assess the quality of services provided. Quality points are measured in three key areas: the quality of work, administrative actions required by each process, and the timeliness of service delivery in comparison to PWS requirements. Results are tabulated and reviewed monthly to determine performance levels.
For January 2025, Illustration 1 shows the total number of completed demand maintenance orders (DMOs) and preventive maintenance orders (PMOs) carried out by the Forefront shops throughout the month. Priority classifications are as follows: P1 is an emergency service with a one-hour response and 24-hour completion deadline; P2 is urgent, with a 24-hour response and 72-hour completion deadline; and P3 must be completed within 30 days of issuance. PMOs vary by equipment type and typically follow the manufacturer’s maintenance schedule recommendations.
For January, Forefront achieved a 100% performance rating for all 499 completed DMOs. However, one PM had an administrative finding (as shown in Illustration 2), resulting in a total PM rating of 99.76%. The administrative error involved the technician not leaving a completed PM report at the air compressor.
In conclusion, performance on federal contracts is evaluated monthly by both the government and the contractor. Forefront compiles all inspection results and data, which are presented to both our prime contractor (PRIDE) and the government during monthly performance reviews.
Brendan Buffa | Corporate Director of Communications and Brand
In 2024, we set out to create something transformative—a website that truly reflects who we are, the exceptional work we do, and the people who make Forefront what it is. Today, I’m proud to announce the launch of oneforefront.com, a platform that brings our story to life in a fresh, dynamic, and competitive way.
This project was a nine-month journey that challenged and inspired us. With the help of an expert web development team, we built a site designed to elevate Forefront’s digital presence, making it easier for clients, prospects, and future employees to understand what sets us apart. More than just a refreshed design, this site is a strategic tool—one that positions us at the forefront of our industry.
One of our biggest priorities was authenticity. We traveled across the country, visiting our accounts to capture real moments of our teams in action. Every image on the site features our own people, performing the work that drives our mission forward. This isn’t stock photography—it’s Forefront in its truest form.
The new site delivers valuable resources and insights, including:
• Case Studies & Blogs – Real-world success stories that highlight the impact of our services.
• Updated Value Propositions – A clear and compelling message about why Forefront is the best choice in the industry.
• A Robust Employment Portal – A seamless way for top talent to explore and apply for opportunities with us.
• Company Insights & Culture – A behind-the-scenes look at what makes Forefront an employer and partner of choice.
Launching oneforefront.com is a milestone, but it’s just the beginning. This website will continue to evolve as we grow, adding new content, insights, and innovations that showcase the excellence we bring to the table.
We invite you to explore the new site, share it, and be proud of what we’ve built together. Forefront is stepping boldly into the future—and we’re just getting started.
HR FOCUS
Introducing Our New ADP Solution: ADP Lyric
AmyMcCreary | VP, Human Resources
Human Resources, Talent Acquisition, and Finance have joined forces to begin the transition to our new ADP solution.
What Changes Will We See?
While it will still be a few months before this exciting new solution is implemented, we want to highlight some of its capabilities and benefits. As we work to streamline processes and leverage advanced HCM technology, this solution will bring significant advantages to both you and our organization. The new system will centralize key HR and Talent activities, including recruitment, learning, performance management, and benefits. It will also provide managers with enhanced functionality to help them be more effective in their roles.
What’s
In It for You?
• Online access to personal information with easy update functionality
• Streamlined process to search for internal career opportunities
• Online references for self-help
• A mobile application that can be accessed anywhere, anytime
• Online time and attendance tracking
• Enhanced onboarding experience
• Personalized landing page and company news
• Benefit enrollment & decision-making support tools
• Single solution
Key Changes:
We will transition from ADP Workforce Now to the new ADP Enterprise solution, called ADP Lyric in December of 2025.
How
You Can Help:
Read all communications regarding the transition and follow any instructions to ensure successful implementation.
401K ENROLLMENT REMINDER
The next 401(k) enrollment date is effective July 1, 2025. Associates hired on or before June 30, 2025, are eligible to enroll. Once eligibility requirements are met, participants can enroll at any time. For enrollment, investment, or plan questions, contact our dedicated investment advisor, Noah Remmert, at nremmert@erbenassociates.com. Enrollment education sessions and materials will be available in early June. For any 401(k) questions, reach out to HR at (586) 552-8585.
BENEFIT ENROLLMENT REMINDER
Forefront offers diverse benefit options to support our associates and their families. The new benefit plan year begins August 1, 2025. Details on benefit education meetings will be shared in June. For benefit-related questions, contact our benefits partner, Austin Benefits, at (888) 277-0077. Please note that plan deductibles reset on January 1, 2026, as they follow a calendar year.
ACCESS KEY HUMAN RESOURCES CONTENT
The Human Resources section of the Corporate Information Shared Drive has been updated with the latest payroll and benefits information, along with revised HR forms. Please discard any outdated forms and refer to this drive for the most current versions, as documents may change over time. All People Leaders should familiarize themselves with this folder and ensure their teams use up-to-date forms. Only Forefront team members should complete these documents.
Access HR resources at: Corporate Information > Human Resources
Updated documents include:
• Attendance Tracker
• Payroll Calendars
• HR Team Member Contact Posters
• Disciplinary Record Form
• Updated Personnel Action Form (PAF)
• Missed Punch Log
FROM THE PRESS
Forefront partners with Leanpath to bring AI-enabled food waste management to their kitchens
[FOR IMMEDIATE RELEASE - Beaverton, OR - April 1, 2025]Forefront, a specialized culinary and support services company serving organizations in healthcare, senior living, education and government throughout the United States, has partnered with Leanpath to reduce its food waste using AI-enabled food waste solutions.
At four of its client sites, Forefront culinary teams are now tracking their food waste using Leanpath technology, giving them clear insight into what is being wasted and why. Using AI-driven recommendations, Leanpath helps these teams implement operational changes to reduce waste, cut costs, and enhance sustainability efforts.
“Like most culinary-focused companies, Forefront has been actively searching for solutions to counter the rising cost of food without passing these increases on to those we serve and partner with,” explains Rob Pasos, Forefront’s President of Culinary and Nutrition Services. “Leanpath was an obvious choice to help us develop a waste management solution through the use of technology and better practices.”
Forefront customizes its foodservice programs to each client’s needs, focusing on regionally inspired menus and locally sourced ingredients. Ensuring that food is utilized efficiently is a natural extension of this mission.
“We put so much focus on our culinary programs, and the last thing we want to see is any of that food going to waste,” says Corporate Director of Communications, Brendan Buffa.
Food waste is a critical issue worldwide. One-third of all food produced is lost or wasted each year, with the foodservice industry accounting for one-quarter of that waste. According to Leanpath data, 5% to 15% of a commercial kitchen’s food purchases are wasted—a costly inefficiency both financially and environmentally.
“Most foodservice kitchens lack clear visibility into what is being wasted and why,” said Leanpath Founder and CEO Andrew Shakman. “Leanpath not only provides that data but also uses AI and behavioral science to engage culinary teams in preventing waste before it happens. We’re thrilled to partner with Forefront to support their sustainability mission.”
“Leanpath’s AI-driven insights empower our teams to make data-informed decisions, minimize waste, and drive sustainability in our kitchens,” explains Pasos. “As a tech-forward company, we value partnerships that push the boundaries of innovation, and Leanpath’s advancements align perfectly with our commitment to efficiency and environmental responsibility.”
About Forefront
Forefront is a specialized culinary and support services company serving mission driven organizations in healthcare, senior living, education and government throughout the United States. We create healthy, nourishing foods and maintain clean, safe and resilient environments that enhance the lives and communities we serve. For more information, visit www.oneforefront.com.
The Insider is Forefront’s quarterly newsletter, published and distributed quarterly. The Insider is designed to bring our team closer together through enhanced communication, connections, and team member engagement. Through this newsletter, we’ll share updates, highlight team achievements, and spotlight amazing work happening across all corners of the company. For more information about content and submissions, contact Brendan Buffa, Corporate Director of Communications, at brendan.buffa@oneforefront.com.
Forefront is a specialized culinary and support services company serving mission driven organizations in healthcare, senior living, education and government throughout the United States. Forefront creates healthy, nourishing foods and maintains clean, safe and resilient environments that enhance the lives and communities they serve. For more information about Forefront’s culinary services, environmental services, and facility management, visit www.oneforefront.com.
THE
The Insider is Forefront’s quarterly newsletter, designed to bring our team closer together through enhanced communication, connections, and team member engagement. Through this newsletter, we’ll share updates, highlight team achievements, and spotlight amazing work happening across all corners of the company.
