This year’s conference invites participants to explore what it means to lead with empathy while navigating a changing world of expectations, technology, and business realities
The bereavement sector in Ontario and globally is experiencing a period of profound transformation. At the heart of this shift are demographic changes that are not simply altering how we operate, but redefining how we support families and communities in their most vulnerable moments.
PRESIDENT’S UPDATE
MARK RICHARDSON, ASSOCIATE DIRECTOR OF COMMUNITY SERVICES, CITY OF THOROLD
The bereavement sector in Ontario and globally is experiencing a period of profound transformation. At the heart of this shift are demographic changes that are not simply altering how we operate, but redefining how we support families and communities in their most vulnerable moments.
At the OACFP, we believe that understanding these changes is only the first step True leadership comes from proactively responding with compassion, innovation, and unity We are proud to serve as a central hub for cross-sector collaboration, bringing together cemeteries, funeral homes, municipalities, suppliers, and government to navigate this evolving landscape together
Key Demographic Shifts
Our communities are evolving in several ways:
An Aging Population: A trend long discussed is now fully upon us. The growing number of aging Ontarians will sustain increased demand for our services well into the next decade. The surge we began experiencing during the pandemic has become a structural shift rather than a temporary spike.
Increasing Cultural and Religious Diversity: Ontario’s communities are more diverse than ever As a result, bereavement practices are no longer anchored in a singular cultural narrative This requires a sector that is both agile and informed ready to serve with cultural fluency and respect
New Generational Preferences: The expectations of younger generations are markedly different There is growing interest in personalized, eco-conscious, and often non-traditional forms of memorialization, influenced by digital lifestyles and shifting cultural values
PRESIDENT’S UPDATE.....CONT.....
Collaboration is Not Optional—It’s Essential
The days of siloed operation are fading. Today, our ability to meet the needs of grieving families depends on our willingness to collaborate across the entire bereavement spectrum. At OACFP, we’ve seen firsthand how a united sector can achieve more. What once was fragmented has become increasingly cohesive, thanks to shared goals and mutual respect.
Why this matters:
Meeting Demand Together: We are all facing the same increasing need for services. This is not the time for competition; it’s the time for shared strategy and capacity-building.
Stronger Together: Whether you operate a small rural cemetery or a large urban funeral home, the challenges are shared—and so are the solutions. Our collective knowledge and collaboration strengthen everyone.
Shared Knowledge and Partnerships: By working together, sharing knowledge, and forming partnerships, every operator, regardless of size, is better equipped to meet the demographic shifts affecting all our businesses.
This collaborative approach allows the sector to better serve families across Ontario.
Advocacy in Action: Priority of Persons, the MECP Crematorium Working Group & Beyond
Advocacy is a cornerstone of our work, and it’s where collaboration becomes transformation. Our sector’s resilience depends on policies that reflect both its operational realities and its profound social importance.
Through our leadership role in the MECP Crematorium Working Group, we’ve helped move forward longoverdue discussions on modernizing Environmental Compliance Approvals (ECAs) for crematorium operations. These updates are vital for aligning regulatory processes with the practical needs of our members and ensuring cremation services remain responsive, accessible, and sustainable into the future.
We’ve also made meaningful progress on another key file—the Priority of Persons issue. For too long,
PRESIDENT’S UPDATE.....CONT.....
OACFP’s Commitment: Equipping Our Members for a Changing Future
The OACFP remains steadfast in its commitment to supporting you through these transformative times. We equip our members to be informed, prepared, and connected through:
Targeted Education and Resources: We offer a robust calendar of webinars, conferences, and training programs designed to address these demographic changes head-on. Recent sessions on Muslim burial rights and "Living With the Digital Dead" are just two examples of how we're providing timely and relevant insights.
Practical Training and Dialogue.
BY
EMBRACING DEMOGRAPHIC CHANGE,
UNITING AS A SECTOR, AND STAYING COMMITTED TO ADVOCACY AND EDUCATION, WE’RE NOT JUST REACTING TO THE FUTURE —WE'RE HELPING SHAPE IT.
Signature programs like NextGen, Frontline Cemetery Training, the OACFP MBBA and Trusted Advisor Training are helping both new and seasoned professionals connect, grow, and innovate.
Broadening Our Reach: Our educational initiatives are resonating far beyond Ontario, with members from other provinces and even countries participating This underscores the universal relevance of these demographic shifts and the value of our collective efforts
By embracing demographic change, uniting as a sector, and staying committed to advocacy and education, we’re not just reacting to the future we're helping shape it. The OACFP is proud to walk alongside you on this journey.
Thank you for your tireless dedication to the families and communities of Ontario
Mark Richardson, President
APRIL, MAY & JUNE EVENTS AND EDUCATION
APRIL 14 - OACFP @THEJAYS - GREAT VENUE & GREAT COMPANY
Thank you to everyone who joined us for OACFP @theJays 2025 in the Jays Nest at Rogers Centre! This year’s event saw us upgrade our event space, and it was made truly special by the energy, enthusiasm, and support of our amazing members, students, and partners.
From the shared laughs and conversations to the excitement of the game, the evening was a powerful reminder of the strength and unity within our bereavement sector. Events like this offer more than just a night out – they reinforce the connections that sustain and inspire us in the important work we do every day
We’re so grateful for your continued support and for being part of this vibrant and compassionate community We’re already looking forward to what next year will bring!
APRIL, MAY & JUNE EVENTS AND EDUCATION CONT....
APRIL 24 - MUNICIPAL SMALL CEMETERY WORKING GROUP MEETING
Strengthening Community Voices: 2025 MSCWG Meetings Unite Cemetery Professionals Across Ontario
On April 24, 2025, the Ontario Association of Cemetery and Funeral Professionals (OACFP) proudly hosted five simultaneous Municipal and Small Cemetery Working Group (MSCWG) meetings across the province. Designed to amplify the voices of smaller cemetery operations, these sessions brought together over 125 professionals in Guelph, Sudbury, Lakefield, the Town of Blue Mountains, and virtually via Zoom.
These important gatherings would not have been possible without the leadership of our Regional Ambassadors Rebecca Kit (Guelph), Ray Ingriselli (Sudbury), Meghan Henning (Lakefield), and Margriet Mosterman (Town of Blue Mountains) We are grateful for their time, hospitality, and ongoing commitment to fostering regional engagement and support
The day began with a shared agenda focused on identifying five core challenges affecting small cemetery operations From there, each location held in-depth group discussions to reflect on local realities, brainstorm solutions, and highlight key issues in need of provincial attention
At 1:30 PM, all locations reconvened on Zoom to present their findings in a collaborative debrief This province-wide exchange underscored common struggles such as navigating outdated by-laws, accessing funding, and managing volunteer burnout while also celebrating the resilience and innovation of our sector’s smaller operators
Following the session, members received a curated package of tools and resources including OACFP white papers on interment rights, sample by-laws, grant listings, and vendor contacts for cemetery maintenance and memorial restoration. A dedicated Facebook group was also launched to help members stay connected and continue the dialogue between meetings.
This initiative reflected the heart of what OACFP stands for: empowering members through collaboration, practical support, and a shared commitment to professional excellence.
APRIL, MAY & JUNE EVENTS AND EDUCATION CONT....
SECTOR SUPPORT AND ENGAGEMENT IN THE CAPITAL
Ottawa Dine & Discover and Trusted Advisor Training – May 7–8, 2025
OACFP was pleased to return to Ottawa for two impactful days of professional development and connection on May 7 and 8. Hosted at Beechwood Funeral, Cemetery and Cremation Services, the events brought together bereavement professionals from across the region to engage in timely conversations and sharpen their skills.
On May 7, the Dine & Discover session featured a powerful keynote titled “Credibility in a Noisy World: Communicating Clearly in Complex Times”, delivered by Kevin Parent, Team Lead of Digital Communications at the Canadian Institute for Health Information and former strategist at Ottawa Public Health. In an era where misinformation spreads quickly and trust is hard-won, Kevin shared real-world strategies for building credibility in emotionally charged and highly regulated sectors like ours Drawing parallels between health care and death care, he offered attendees tools to combat myths, engage the public with clarity, and become reliable sources of truth in a crowded media landscape With a dose of humour and a few porcupines, Kevin made complex concepts accessible, relatable, and immediately useful
The following day, May 8, professionals gathered for Trusted Advisor Training, an interactive session led by Codi Shewan. Designed to elevate the client experience in funeral and cemetery arrangement conferences, the training focused on empathetic communication, purposeful service, and strengthening the advisor-client connection
Together, these sessions exemplified the OACFP’s commitment to equipping members with the tools, insights, and confidence needed to lead with trust and impact in today’s evolving bereavement landscape.
APRIL, MAY & JUNE EVENTS AND EDUCATION CONT....
NEXTGEN BEREAVEMENT SECTOR INNOVATORS EVENT -
MAY 22
The “NextGen Bereavement Sector Innovators” event, held in May 2025 at the Hockey Hall of Fame in Toronto, was hosted by FSAC & OACFP in partnership with Arbor Memorial and Anthem Partners The event brought together emerging leaders and seasoned professionals for dialogue, exploration, and problemsolving within the bereavement sector The event aimed to empower the next generation to challenge outdated norms, advance inclusive and sustainable practices, and reimagine bereavement care to better serve modern communities while honouring timeless values. Activities included a panel discussion and sandbox-style breakout sessions focused on key areas of change and opportunity.
The event successfully convened professionals to discuss the future of bereavement care. Participants engaged in a panel discussion titled “Innovating in Tradition” and participated in sandbox breakout sessions The core purpose was to empower the next generation of professionals to innovate while upholding core values
The bereavement sector is at a critical juncture. The event affirmed the talent and clarity of purpose within the emerging generation of professionals who are eager to lead a movement prioritizing dignity, innovation, and accessibility. The key is to ensure these new professionals are given the necessary tools, trust, and opportunities to shape the future of bereavement care
CHARITY GOLF DAY - 2025
OACFP SUPPORTS THE UNFORGETABLES FUND
The Sector Gives Back
On June 16, 2025, the OACFP community came together for a day of camaraderie, generosity, and sunshine at the annual Charity Golf Tournament held at Richmond Hill Golf Club. With 116 golfers, 41 sponsors, and countless volunteers, this year's event marked a new fundraising milestone raising over $41,000 in support of The Unforgettables Fund at The Hospital for Sick Children
The day was a celebration of compassion in action, with all proceeds going toward helping grieving families provide a dignified funeral for a child when financial resources fall short. From first-time players to seasoned pros, everyone teed off with a shared purpose: to give back.
Congratulations to the winning team from Northern Casket & Cardinal Funeral Homes, made up of Caley Ferguson, Tucker Muirhead, Jimmy Cardinal and Jim Cardinal, who posted an impressive score and took home top honours The tournament also featured exciting on-course challenges, raffles, and a lively banquet lunch to cap off the day
Special thanks go to our sponsors and donors especially Gold Sponsor Carrier Mausoleums Construction Inc and to Golf Committee Chair David Perry for his outstanding leadership in organizing another seamless and inspiring event.
Thanks to the generosity of our members and supporters, more families will receive the help they need during one of the most difficult moments imaginable Because of you, every child is unforgettable
CHARITY GOLF DAY - 2025
OACFP SUPPORTS THE UNFORGETABLES FUND
The full photo album from the day is available here:
2025 ANNUAL GENERAL MEETING
THE POWER OF UNITY, THE IMPACT OF ACTION.
AGM 2025 Recap: A Year of Progress and Purpose
On June 24, 2025, the Ontario Association of Cemetery and Funeral Professionals (OACFP) held its 113th Annual General Meeting virtually. The meeting brought together members from across the province and the country to reflect on the accomplishments of the past year, receive updates on key initiatives, and chart the course ahead
Opening and Acknowledgements
The meeting began with a moment of silence to honour members who have passed President Mark Richardson officially called the meeting to order
Special Presentations and Sector Updates
Although the Honourable Stephen Crawford was unable to attend, Jim Cassimatis, CEO/Registrar of the BAO, provided a detailed regulatory update. Key highlights included:
A continued drop in complaints just 39 last year.
Plans for 439 inspections in the coming year.
New initiatives involving AI tools to review financial compliance documents.
Development of licensure conditions for Natural Organic Reduction (human composting).
Legislative updates related to the Priority of Persons and Administrative Monetary Penalties (AMPs).
Jeff Rutledge from McMillan Vantage also provided a briefing on trade and tariff issues, noting ongoing advocacy work and a hopeful tone regarding tariff reductions and cross-border cooperation
President’s Report: Strategic Plan in Action
President Mark Richardson delivered a comprehensive update on OACFP’s strategic progress
Highlights included:
Continued growth of professional education programs, including MBBA, Trusted Advisor Training, and FDA Frontline Training.
Ongoing advocacy success, including legislative milestones such as the introduction of the Priority of Persons legislation
Increased member engagement through the 2024 Conference in Windsor, the launch of the Common Ground podcast, and regional events
A deepened focus on workforce support, mental health resources, and sustainability initiatives
2025 ANNUAL GENERAL MEETING
THE POWER OF UNITY, THE IMPACT OF ACTION.
Financial Report
In Treasurer Tim Vreman’s absence, Darren Denomme presented the financial report:
A slight revenue decrease of 0.7% was offset by a 1.1% reduction in expenses.
Membership income rose by 8 7%, reflecting stronger engagement
A modest year-end deficit was attributed to increased spending on legislative advocacy
The association maintains a strong financial position
Committee Updates
Angie Aquino shared progress on the GR Committee’s successful advocacy for FBCSA amendments and cremation standards reform
Kate McMaster reported on the thriving education portfolio, including the MBBA, Trusted Advisor program, webinar series, and the Windsor Conference
Christina Furtado-Burke previewed the upcoming 2025 Conference at White Oaks in Niagara-on-the-Lake Krystal Riddell detailed the work of the Sustainability Committee and upcoming live demonstrations of natural burial practices.
Governance and Leadership
Past President John Perrotta presented the 2025–2026 Board of Directors slate. Members approved the continuation of the current board, ensuring continuity through the ONCA compliance transition.
Closing
The meeting concluded with expressions of thanks to members, volunteers, staff, and guests. President Richardson emphasized the sector’s collective strength and the importance of unity and action moving forward
We thank everyone who participated in the AGM and look forward to seeing you at our Annual Conference in October!
GOVERNMENT RELATIONS CORNER
ADVOCACY ON BEHALF OF THE MEMBERSHIP
The Government Relations Committee (GRC) and its strategic partner, McMillan Vantage, have continued to build strong relationships and meaningful progress across mini with key policymakers.
As the voice of Ontario’s bereavement sector, our advocacy is guided by one ensure compassionate, sustainable, and accessible services for all communit supporting the professionals and organizations who deliver them.
Legislative Progress & Policy Advocacy
Bill 46 – FBCSA Amendments
In a significant milestone, the Government of Ontario introduced the Protect O Cutting Red Tape Act, 2025 OACFP’s long-standing advocacy is reflected in reforms to the Funeral, Burial and Cremation Services Act (FBCSA), including:
Modernized decision-making authority for funeral arrangements (Priority of Per
Enhanced compliance tools for the BAO
Streamlined cemetery closure processes
OACFP has requested a technical briefing and will prepare a formal submission the voice of the sector is reflected in forthcoming regulations.
Ontario Works and Unclaimed Bodies
The increasing number of unclaimed deceased persons up nearly fivefold since placing pressure on both municipalities and bereavement service providers. O calling for:
Clarified eligibility of Ontario Works funding for unclaimed bodies
Increased rates to reflect market realities for both cremation and burial service
Standardization of funding models across municipalities
Planning & Land Use Reform
With cemetery land availability tightening, OACFP continues to advocate for bereavement infrastructure to be included in the Provincial Policy Statement We’ve urged the Ministry of Municipal Affairs and Housing to recognize cemeteries as essential public services and to prioritize access in settlement areas
Regulatory Modernization
Cremation Oversight & Environmental Approvals
Ongoing collaboration with the Ministry of the Environment, Conservation and Parks (MECP) has focused on modernizing cremation emissions standards and resolving longstanding concerns around Environmental Compliance Approvals (ECAs).
GOVERNMENT RELATIONS CORNER
ADVOCACY ON BEHALF OF THE MEMBERSHIP
Natural Organic Reduction (NOR)
The BAO is exploring standards for Natural Organic Reduction (NOR), with consultations targeted for late 2025 OACFP supports the BAO’s cautious and science-based approach and will continue to monitor developments on behalf of its members
Federal & Intergovernmental Opportunities
Through McMillan Vantage’s jurisdictional scan and policy memo, OACFP is developing a cross-jurisdictional advocacy campaign focused on:
Enhancing the CPP Death Benefit
Creating funeral supports for low-income Canadians, akin to Newfoundland’s model
Increasing tax-exempt limits on prepaid arrangements
Building awareness of bereavement savings vehicles
We will continue outreach to both provincial and federal leaders to champion these improvements.
Outreach & Sector Leadership
Association of Municipalities of Ontario (AMO)
For the first time, OACFP will participate in the 2025 AMO Conference This strategic engagement reflects our commitment to building municipal partnerships and advancing shared solutions to cemetery land, unclaimed decedents, and service affordability challenges
Working Groups & Member Engagement
Our Crematorium and Land Use Working Groups have played a pivotal role in supporting our technical advocacy We thank all members who have contributed to consultations, briefings, and submissions this year
In Closing
The OACFP remains a trusted advisor to the government and a unified voice for Ontario’s bereavement professionals. As we continue consultations in 2025, we remain committed to collaborative, solution-focused advocacy shaped by member input and grounded in the values of care, dignity, and public service.
Awards & Scholarships
COLLEGE BOREAL AWARD WINNER - MARIE CLAUDE LALONDE
Investing in the Future: OACFP Bursary Award
The OACFP Bursary Award reflects our commitment to nurturing the future of the bereavement profession by supporting students who demonstrate both promise and passion for funeral service. The bursary is awarded to a graduate from the Funeral Director – Class 1 or Class 2 program who is eager to learn and sees the value of continuing education. The recipient of this bursary has completed a professional development seminar with a funeral association.
RECOGNIZE YOUR PEERS FOR THEIR HARD WORK, CREATIVITY, AND DEDICATION
Life Membership, Award of Merit, John Cleminson Memorial Award and the William C. Draimin Award
The deadline for nomination submissions is July 12, 2025.
Click the following links to access the nomination forms:
OACFP EVENTS
Upcoming Events
OACFP EVENTS
Upcoming Events
#2025 - ANNUAL CONFERENCE
THE BUSINESS OF COMPASSION: BALANCING SERVICE AND SUCCESS
�� Keynote Sessions You Won’t Want to Miss
Ontario’s Premiere Bereavement Sector Conference Returns This Fall
This October, Ontario’s leading event for bereavement sector professionals takes place in Niagara-on-the-Lake with an agenda designed to both challenge and inspire #OACFP25 brings together funeral directors, cemeterians, crematorium operators, pre-planners, and supplier partners for three days of connection, learning, and practical insights at the White Oaks Conference Centre, October 7–9, 2025.
With the theme “The Business of Compassion: Balancing Service and Success,” this year’s conference invites participants to explore what it means to lead with empathy while navigating a changing world of expectations, technology, and business realities.
Brave New Work: How to Navigate Constant Change; Speaker: Hamza Khan
We’re living in a “new abnormal” a world shaped by hybrid work, rapid change, and evolving human needs. In this powerful opening keynote, bestselling author and future-of-work strategist Hamza Khan shares how to build resilient, change-ready teams and organizations. You’ll learn how to identify the top drivers of change fatigue and walk away with a new approach to navigating constant transformation by leaning into distinctly human strengths.
Say Yes, And: Improv Lessons for Balancing Empathy and Excellence; Speakers: Colin Mochrie and Debra McGrath
When the unexpected happens as it often does in our line of work how do we respond with clarity, compassion, and confidence? Beloved improvisers and married duo Colin Mochrie and Debra McGrath bring insight and laughter to the closing session, using the principles of improv to teach presence, adaptability, and connection Expect practical lessons in communication and leadership, with a generous dose of humour and heart
#2025 - ANNUAL CONFERENCE
THE BUSINESS OF COMPASSION: BALANCING SERVICE AND SUCCESS
�� Quick Takes – Real Voices from the Sector
Fast-paced, focused, and full of inspiration, Quick Takes is our version of TED-style talks, spotlighting voices from across the bereavement sector These short, impactful presentations share: Practical tools and creative solutions
Personal reflections on professional growth Insights into how others are balancing care and commerce
Whether you're on the front lines or managing behind the scenes, Quick Takes offers real-world takeaways and shared wisdom from peers who truly understand the landscape.
�� Engaging Workshops & Creative Breaks
Trusted Advisor Training
Led by Codi Shewan, this optional Monday session (October 6) is designed for professionals who want to elevate their client relationships and communication skills Attendees receive a special discount for the full conference when they participate
Sommelier Experience & Centerpiece Workshop
Take a moment to relax and recharge:
Explore wine and food pairing with a professional sommelier, or Tap into your creative side during a hands-on floral workshop that ends with you helping design centerpieces for the Awards Banquet
�� Why #OACFP25 is a Must-Attend
Meaningful Networking: Built-in opportunities to connect at meals, in workshops, and throughout the venue
Supplier Integration: No trade show booths, no barriers just real engagement, where it makes sense
Professional Growth: Actionable insights, industry updates, and a clear vision for the future of the bereavement sector
Whether you're shaping policy, supporting families, managing operations, or building your career, #OACFP25 offers something for every role in the profession.
OACFP EDUCATION - BECOME AN OACFP ACE
DON’T FORGET ABOUT OACFP ONLINE EDUCATION AT OACFP ACE
Professional Education and Training for Ontario’s Bereavement Sector
The OACFP is proud to be a trusted leader in delivering high-quality, accessible, and forward-thinking education for all bereavement sector professionals in Ontario. Our commitment to professional development is grounded in collaboration with members, regulators, and sector stakeholders to ensure the training we offer reflects the realities and evolving needs of our industry.
As A Unified Association of Bereavement Sector Professionals Providing a Support Network of Education and Resources, we offer a diverse range of learning opportunities designed to strengthen individual careers and elevate the sector as a whole
Our OACFP ACE Learning Management System provides on-demand access to current, cost-effective educational content that supports professional growth at every stage From regulatory compliance to emerging trends, you’ll find timely, relevant training designed with your success in mind.
Ready to explore? Watch the short videos below to learn how to access and navigate the OACFP ACE platform with ease.
CHECK OUT OUR OACFP ACE HELP VIDEOS ON OUR YOUTUBE CHANNEL
�� Common Ground: Bereavement Sector Chats
Looking for real conversations about the issues, innovations, and people shaping the bereavement profession?
Common Ground is OACFP’s official podcast, bringing together voices from across funeral, cremation, and cemetery services to explore what connects us all our commitment to serving families with compassion.
Each episode features sector leaders, front-line professionals, and fresh perspectives on everything from sustainability to staffing, mentorship, and more.
�� Whether you’re new to the field or a seasoned pro, there’s something here for you
�� Subscribe and listen on your favourite podcast platform or visit OACFP.com/podcast to learn more.
