NAVIGATING A RAPIDLY CHANGING SECTOR –SUPPORTING PROFESSIONALS IN FILTERING THE NOISE
Innovation and societal trends are reshaping how we work, impacting both the services we offer and the expectations of the families we serve. We’re here to support you in navigating this rapidly changing landscape, so the responsibility doesn’t rest on any one person’s shoulders
SECTOR GROWTH: NEW MEMBER ESTABLISHMENTS
As we continue to see meaningful growth across Ontario’s bereavement sector, we’re proud to celebrate the opening of new member facilities that exemplify innovation, dedication, and community connection
SECTOR GROWTH: NEW MEMBER ESTABLISHMENTS
PRESIDENT’S UPDATE.....CONT.....
Opportunities Through Innovation
The rapid pace of change brings its share of challenges, but it’s also opening exciting new possibilities:
Evolving Practices: From green burials and natural organic reduction to the growing preference for cremation, our services are evolving to meet changing needs.
Cemeteries as Community Spaces: By reimagining cemeteries as parks and green spaces, we’re fostering positive engagement and encouraging open conversations about death
Death-Positive Culture: This cultural shift is helping families openly discuss death and what's possible for memorializing and celebrating a loved one, reducing stress during difficult times and increasing awareness of what’s possible.
OACFP is Supporting Members
We’re committed to helping our members adapt to these changes and thrive Here’s how:
Data Collection and Sharing: By surveying members, compiling reports, and tracking trends like cremation rates and green burial preferences, we keep you informed.
Education and Resources: Through webinars, conferences, and other programs, we ensure you’re equipped to meet emerging challenges.
Collaboration and Advocacy: We partner with industry organizations, universities, and government bodies to drive positive change and innovation
Regional Champions: Local leaders across Ontario help facilitate collaboration and share knowledge, strengthening our provincial network
Building a Future-Ready Sector Together
To thrive in this rapidly changing landscape, embracing innovation and data-driven strategies is essential:
Harnessing Technology: Digital tools and AI are transforming how we work to offer our services more efficiently and effectively
Proactive Client Engagement: Encouraging families to pre-plan helps them understand their options and make informed decisions during calmer times.
Adapting to Change: While the pace of change is unprecedented, working together across disciplines ensures we stay ahead and serve families effectively.
Looking Ahead
OACFP is committed to empowering our members in today’s ever-evolving landscape By fostering collaboration, sharing practical solutions, and championing the sector, we’re shaping a future that’s innovative, inclusive, and forward-thinking.
In the face of ongoing change from shifting cultural attitudes to the growing impact of global misinformation our sector continues to evolve with resilience and purpose Meeting these challenges means not only staying informed, but also embracing the tools that can help us serve families more meaningfully Innovation is no longer on the horizon; it’s here, reshaping how we work, connect, and remember With the right balance of compassion, ethics, and strategy, we have an opportunity to lead this transformation in ways that honour both the past and the possibilities ahead.
PRESIDENT’S UPDATE.....CONT.....
LET’S KEEP SUPPORTING EACH OTHER AND SHAPING A FUTURE THAT RESPECTS BOTH TRADITION AND PROGRESS.
Bridging the Digital Divide: Some OACFP members have embraced modern systems, however adopting new technologies isn’t feasible for others primarily due to cost and accessibility barriers. Removing those barriers and identifying equitable solutions will be an ongoing area of focus
OACFP’s Role in Supporting Our Members Through this Transformation
As these changes unfold, OACFP is here to help members stay informed and prepared We’re committed to:
Education and Resources: Offering webinars, conferences, and training to keep everyone up to speed on the latest trends. Our education platform, OACFP ACE, contains many topics to help our members adapt including Making the Most of Technology, Cyber Security Awareness, AI & Chat GPT Made Simple and The New Death: From Diamonds to Compost to name a few. Collaboration and Advocacy: Partnering with key players in the sector, from technology providers to the Bereavement Authority of Ontario to ensure our members get the best support possible. Promoting Best Practices: Helping members find the right balance between innovation and ethical, compassionate service. This is the focus of our 2025 annual conference in October, “The Business of Compassion: Balancing Service and Success” and our May 22 event in collaboration with the Funeral Service Association of Canada (FSAC), “Next Gen Bereavement Innovators”
Looking Ahead
The bereavement sector is evolving fast, and technology is leading the way. By staying informed, working together, and keeping families at the heart of what we do, we can move forward with confidence. It’s inspiring to see how our members continue to adapt, bringing professionalism and care to the families who rely on them. As we embrace these changes, let’s keep supporting each other and shaping a future that respects both tradition and progress.
Thank you for everything you do.
Mark Richardson, President
EDUCATION CORNER
GREAT MINDS, GREAT START!OACFP LAUNCHES 2025 WITH CUTTING-EDGE LEARNING
The OACFP hit the ground running in 2025, launching a full slate of engaging learning opportunities designed to inspire, connect, and support bereavement sector professionals From webinars and podcasts to symposiums and certification courses, our education programming continues to evolve meeting professionals where they are, whether in person, virtually, or on demand
Webinars that Spark Ideas
Our 2025 E-Learning Webinar Series began with strong attendance and thought-provoking dialogue. January featured an important update from the Office of the Chief Coroner, while February’s presentation with Dr. Susan Srigley offered fresh insights into death-positive approaches. In April, Imam Imran Ally guided participants through Muslim funeral and burial practices. Coming up on May 15, Dr Patrick Stokes will lead us into the digital frontier, exploring what happens to digital remains and the ethical and practical implications of AI-based “deathbots ” Register to attend live, or catch the recording afterward on our ACE Learning Platform, where all webinars are available for viewing at your convenience
EDUCATION CORNER CONT...
The very next week, we gathered at the Hilton Markham for the Cremation Symposium, now expanded to include a dedicated day for “cremation-first” arrangements.
Key highlights included:
A fireside chat with experts Larry Stuart Jr. and Poul Lemasters on cremation trends
A tour of the new, state-of-the- art North Toronto Crematorium
The cornerstone Crematorium Operator Certification Course, now available in recorded format on OACFP ACE for distance learners
A full day focused on arrangements for cremation-first families with practical tools and real-life case studies
Community Connection Across Ontario
In April, our Municipal and Small Cemetery Working Group hosted four hybrid meetings across the province. These gatherings offer local connection, resource sharing, and practical support tailored to small cemeteries an important part of our member community.
We kicked May off with two wonderful events in Ottawa. At our May 7 Dine & Discover session Credibility in a Noisy World: Communicating Clearly in Complex Times, communications expert Kevin Parent offered a compelling look at how professionals in the bereavement sector can build trust and credibility amid widespread misinformation. Attendees left with fresh tools and a few porcupine anecdotes to help strengthen their voice in emotionally charged and regulated environments The next day, Codi Shewan delivered another stellar Trusted Advisor session equipping a new cohort of bereavement professionals to deliver exceptional client care in the arrangement process
Still Ahead: Mark Your Calendars
Here’s a look at what’s coming soon:
May 22 – NextGen at the Hockey Hall of Fame, featuring young professionals sharing new ideas and connecting in meaningful ways
May 30 – NextGen Podcast release
June 24 – OACFP Annual General Meeting
Looking further out, the third cohort of the MBBA (Masters of Bereavement Business Administration) begins September 16. This virtual-first program delivers practical, businessfocused education grounded in real sector case studies and discussions. Registration is open with early bird pricing is now available for members!
And of course, we’re already preparing for our Annual Conference, happening October 7–9 at the beautiful White Oaks Resort in Niagara-on-the-Lake. This year’s theme The Business of Compassion: Balancing Service & Success features TED-style talks, expert panels, and keynote speakers designed to bring valuable insights to you and your business.
Whether you’re on the front lines, behind the scenes, or just beginning your career, OACFP’s education programming is here to support your growth Let’s keep learning together
Kate McMaster
HONOURING GROWTH: NEW MEMBER LOCATIONS EMBRACE COMMUNITY, INNOVATION, AND TRADITION
FROM TORONTO TO NORTHERN ONTARIO, NEWLY OPENED FACILITIES ARE EXPANDING COMPASSIONATE CARE AND STRENGTHENING BEREAVEMENT SERVICES IN COMMUNITIES ACROSS THE PROVINCE
As we continue to see meaningful growth across Ontario’s bereavement sector, we’re proud to celebrate the opening of new member facilities that exemplify innovation, dedication, and community connection. From state-ofthe-art spaces in Toronto (in addition to this edition’s feature article, please see previous edition of The Journal for other new facilities) to thoughtfully designed centres in Northern Ontario, these new locations reflect the evolving needs of the families we serve offering comfort, accessibility, and a renewed commitment to excellence in endof-life care.”
Queen of Heaven Catholic Funeral Home Now Open in Woodbridge, Ontario
An
Expansion of the Ministry
of Catholic Cemeteries & Funeral Services – Archdiocese of Toronto
On March 28, 2025, His Eminence Frank Cardinal Leo, Metropolitan Archbishop of Toronto, blessed the Chapel of Our Lady of Consolation, marking the official opening of Queen of Heaven Catholic Cemetery Office and Funeral Home This new facility expands the ministry of Catholic Cemeteries & Funeral Services – Archdiocese of Toronto (CCFS), offering families a seamless, faith-filled experience at one location for all their funeral, cremation, burial, and reception needs
Rooted in Catholic tradition and guided by the Order of Christian Funerals, the new facility emphasizes compassionate care and liturgical dignity. “We are committed to providing kindness, care, and personal attention to each family that we serve. This new facility reflects our ongoing dedication to ensuring Catholic families are supported spiritually and practically,” said John Huys, President & CEO of CCFS. “We are proud to offer a facility that reflects the beauty, craftsmanship, and attention to detail that families deserve. At the same time, we are equally proud of the quiet work that happens behind the scenes by professionals of every background who ensure that our ministry of care is carried out with reverence and compassion.”
Located on the grounds of Queen of Heaven Catholic Cemetery in Woodbridge, Ontario, this 62,000+ square foot, fully accessible complex now houses both the funeral home and the cemetery office relocated from the former farmhouse. This integration allows families to make all arrangements under one roof in a sacred and welcoming environment
The Chapel of Our Lady of Consolation, with seating for 270, holds a special designation allowing funeral Masses to be celebrated by a family’s parish priest or the funeral home’s Chaplain The chapel features accessible seating, hearing assistance, tactile indicators for the visually impaired, and livestream capabilities for worldwide broadcast
HONOURING GROWTH: NEW MEMBER LOCATIONS EMBRACE
COMMUNITY, INNOVATION, AND TRADITION
QUEEN OF HEAVEN CATHOLIC FUNERAL HOME NOW OPEN IN WOODBRIDGE, ONTARIO
A Collaborative and Visionary Project
Construction began in August 2020 but was delayed by the 2021 province-wide COVID-19 shutdown. With permits approved and plans in place, CCFS partnered with Carrier Mausoleums Construction (CMC) to bring the vision to life. “CMC has consistently delivered,” noted Martin, citing previous successful collaborations at Holy Cross Funeral Home and various mausoleum projects.
This is the third CCFS funeral home on cemetery grounds, joining Holy Cross in Thornhill and Assumption in Mississauga The co-location model has proven invaluable for families seeking convenience and pastoral care in one place
Continuing a Legacy of Compassionate Ministry
Established in 1855, Catholic Cemeteries & Funeral Services has faithfully served the Archdiocese of Toronto for nearly 170 years With seven major cemeteries, 14 satellite locations, and now three funeral homes, CCFS continues to grow in its mission to accompany the faithful at their time of loss
“Our new facility is a testament to our commitment to serve with compassion, reverence, and innovation,” said Amy Profenna, Director of Marketing and Public Relations “Through outreach and education, we remain dedicated to helping families before, during, and after their time of loss ”
For more information, please contact:
Amy Profenna
Director, Marketing & Public Relations
Catholic Cemeteries & Funeral Services – Archdiocese of Toronto �� aprofenna@cc-fs.ca | �� (416) 733-8544
HONOURING GROWTH: NEW MEMBER LOCATIONS EMBRACE
COMMUNITY, INNOVATION, AND TRADITION
CRYSTAL CREMATORIUM OPENS IN WEST NIPISSING, EXPANDING SERVICE AND LEGACY IN NORTHERN ONTARIO
A New Facility Nestled in Nature, Rooted in Family Tradition
A Vision Realized in the Heart of the North
Located in the scenic landscape of Sturgeon Falls, Crystal Crematorium is purpose-built to serve families across Northern Ontario with dignity and care
Designing with Purpose and Peace in Mind
Crystal Crematorium situated in West Nipissing (Sturgeon Falls), has been in operation since November 16, 2024. The 1,800 square foot building was designed by the firm Bélanger Salach Architects, Sudbury. Nestled on a 5 acre parcel of land, the natural beauty of the Northern Ontario Forest and Waterways surround this location.
A Full Circle of Care for Northern Families
Owned and operated by the Theoret Bourgeois Funeral Homes of Sturgeon Falls, Verner and Simple Wishes of the North, Sudbury, Crystal Crematorium completes the full range of services offered to families from West Nipissing to Sudbury and throughout the North All staff members at Crystal Crematorium have received their training and certification through the OACFP
HONOURING GROWTH: NEW MEMBER LOCATIONS EMBRACE
COMMUNITY, INNOVATION, AND TRADITION
CRYSTAL CREMATORIUM OPENS IN WEST NIPISSING, EXPANDING SERVICE AND LEGACY IN NORTHERN ONTARIO
A Career Milestone and a Family Commitment
Senior funeral director Collin Bourgeois sees this recent endeavor as a milestone in his career that has spanned over 46 years Although many changes have occurred in funeral services, a true commitment to quality service, financial fairness and professional standards have always been his family’s guiding principle Supporting Collin in the day-to-day operations of the funeral homes and the crematorium is his daughter Nadine and her husband Eric, both licensed funeral directors, and graduates of Collège Boréal, Sudbury
As this new chapter in his career opens a path to many other options, Collin concedes that this may be the time for him to transition to a quieter and more relaxing lifestyle Community service and public relations have always been a passion for him Here’s to another challenge in this new year
ACCELERATING ACTION: A POWERFUL MILESTONE FOR WOMEN IN THE BEREAVEMENT SECTOR:
OACFP’S 5TH ANNUAL PROFESSIONAL WOMEN’S SYMPOSIUM IGNITES LEADERSHIP, INCLUSION, AND INSPIRATION AT QUEEN’S LANDING, NIAGARA-ON-THE-LAKE
The 5th Annual OACFP Professional Women’s Symposium was a tremendous success, bringing together sector leaders, professionals, and changemakers in the bereavement sector for a powerful day of learning, networking, and empowerment.
With this year’s theme, #AccelerateAction, the symposium challenged attendees to drive meaningful change, build influence, and foster leadership within their organizations and beyond Held at the stunning Queen’s Landing in Niagara-on-the-Lake, the event featured thought-provoking keynotes, interactive workshops, and opportunities for meaningful connection among women professionals in the bereavement sector
A Special Evening to Kick Off the Event
Many attendees gathered the evening before the symposium for a special Dine & Discover event, an interactive session that encouraged meaningful conversations over dinner Hosted by Lisa Gibson, President & Founder of Ignite Communications, the session explored the power of personal branding, providing attendees with a creative, hands-on approach to defining their unique leadership style and professional identity The evening set the stage for a transformative symposium experience, allowing participants to connect with peers and engage in thoughtprovoking discussions in a relaxed setting.
OACFP’S 5TH ANNUAL PROFESSIONAL WOMEN’S SYMPOSIUM
A Day of Insight and Inspiration
The symposium officially began the following morning with a lineup of engaging speakers and interactive workshops. Some of the standout sessions included:
�� Stronger Together: Building a Female Network in Funeral Services – Led by Stacy Maynard & Fay Chapple, this interactive session emphasized the importance of building meaningful professional relationships and cultivating a supportive network for career growth.
�� Empowering Female Leaders – Linda Braga of LMI Canada shared insights into leadership development, professional growth, and the mindset shifts necessary to succeed in the bereavement profession
�� Journey of Critical Allyship: How Workplaces Can Unpack Pr
Advance Equity, our closing keynote by Dr. Samra Zafar, was a call to action; challenging attendees to become true allies, b barriers, and build inclusive workplaces that support culturally d neurodiverse perspectives
A Commitment to Action and Impact
Beyond professional development, the symposium reinforced commitment to giving back In honour of our speakers, a donation was made to The Unforgettables Fund, an organization that provides financia assistance to families facing the devastating loss of a child, ensuring they can provide a timely and dignified funeral.
OACFP’S 5TH ANNUAL PROFESSIONAL WOMEN’S SYMPOSIUM
Looking Ahead
With another successful symposium behind us, OACFP remains committed to elevating women in the bereavement sector, fostering leadership, and driving meaningful change OACFP’s Podcast, Common Ground, focused on Women in the Bereavement Sector for its March episode featuring interviews conducted during the symposium We look forward to leading the way as we continue to accelerate action, inspire growth, and build a stronger, more inclusive industry together
Thank You to Our Speakers, Sponsors & Attendees!
A heartfelt thank you to our exceptional speakers, generous sponsors, and engaged attendees for making this event an unforgettable experience Your participation and dedication continue to shape the future of bereavement care
INSIGHT, INNOVATION, AND INDUSTRY LEADERSHIP AT THE 2025 OACFP CREMATION SYMPOSIUM
HIGHLIGHTS FROM THE 2025 OACFP CREMATION SYMPOSIUM: THREE DAYS OF TRAINING, INSIGHT, AND INDUSTRY TRANSFORMATION
March 25–27, 2025 | Hilton Markham Suites & Conference Centre
This March, professionals from across Ontario gathered for the 2025 OACFP Cremation Symposium three days dedicated to enhancing excellence in cremation services and fostering industry-wide collaboration. Formerly known as the Crematorium Operators Certification Program, the event has evolved to reflect the complexity and professionalism of today’s bereavement sector With record attendance and a dynamic lineup of speakers, the Symposium proved once again to be a cornerstone for education, connection, and forward-thinking leadership.
A Three-Day Journey of Professional Growth
The Symposium kicked off with foundational training for new crematorium operators. Led by renowned industry expert Larry Stuart Jr. of Raven Plume Consulting, Day One focused on the science and practicalities of cremation from handling human remains and understanding equipment basics, to exploring environmental compliance with Jason Prentice of Commercial Burner Service.
In the afternoon, attendees departed for a guided tour of North Toronto Crematorium an invaluable opportunity to see theory put into practice The tour, generously sponsored by North Toronto Crematorium, gave participants firsthand insight into the operation of a high-performing facility
The evening continued with Convene and Cocktails, also proudly sponsored by North Toronto Crematorium, providing a relaxed setting for attendees to connect, share experiences, and build professional relationships that extend well beyond the event.
Awards & Scholarships
HUMBER COLLEGE AWARD WINNER - DAVID MASTEY
Investing in the Future: OACFP Bursary Award
The OACFP Bursary Award reflects our commitment to nurturing the future of the bereavement profession by supporting students who demonstrate both promise and passion for funeral service Awarded annually to a student enrolled in the Funeral Service program at Humber College, this bursary recognizes individuals who show a deep sense of compassion, professionalism, and dedication to serving others during life’s most difficult moments.
By easing financial burdens and encouraging continued excellence, the OACFP Bursary helps pave the way for emerging professionals who will carry forward the values of care, integrity, and innovation that define our field.
This year’s recipient of the OACFP Bursary from the Humber College Funeral Serivces Program is David Mastey
IAN MERRITT MEMORIAL SCHOLARSHIP - PRESENTED TO SPENCER ASHBY
Honouring a Legacy of Excellence: The Ian Merritt Memorial Scholarship
Ian Merritt was a dedicated and passionate advocate for professionalism in the bereavement sector, particularly within cemetery operations. Throughout his career, Ian worked tirelessly to raise the standards of service and support for cemetery professionals, believing deeply in the power of education and mentorship to transform the industry His commitment to continuous learning and operational excellence made a lasting impact on those around him and helped shape the values we uphold today. This year, we are pleased to present this scholarship to Spencer Ashby.
Spencer started with the City of Kawartha Lakes in March 2015 working as an arena staff member at the Lindsay Recreation Complex. In 2019, Spencer transitioned from the Lindsay Rec Centre to a role that was responsible for the maintenance of the Bobcaygeon Arena and surrounding parks and sports fields Spencer’s career within cemetery operations began when he took on the role of Crew Leader, Trails and Cemetery Operations in June of 2024
Although new to the industry, Spencer has quickly distinguished himself through his natural empathy, strong interpersonal skills, and composed demeanor. He communicates with bereaved families with sensitivity and discernment, demonstrating an intuitive sense for when a moment calls for gentle humour or heartfelt compassion. Spencer's background in grounds maintenance, combined with his strategic planning abilities, has enabled him to effectively lead cemetery operations. He consistently ensures that municipal cemetery grounds are impeccably maintained, and his exceptional time management skills allow him to meet the fastpaced demands of the role
Spencer is a dedicated professional with a strong commitment to both his career and his family Outside of work, he is a devoted family man who cherishes time with his wife, Torie, and their two children, Owen and Nora. Whether watching the Toronto Maple Leafs play with Owen, swimming with Nora or simply enjoying quiet moments at home, Spencer values the deep connection and joy that come from family life
OACFP EDUCATION - BECOME AN OACFP ACE
DON’T FORGET ABOUT OACFP ONLINE EDUCATION AT OACFP ACE
Professional Education and Training for Ontario’s Bereavement Sector
The OACFP is proud to be a trusted leader in delivering high-quality, accessible, and forward-thinking education for all bereavement sector professionals in Ontario. Our commitment to professional development is grounded in collaboration with members, regulators, and sector stakeholders to ensure the training we offer reflects the realities and evolving needs of our industry.
As A Unified Association of Bereavement Sector Professionals Providing a Support Network of Education and Resources, we offer a diverse range of learning opportunities designed to strengthen individual careers and elevate the sector as a whole
Our OACFP ACE Learning Management System provides on-demand access to current, cost-effective educational content that supports professional growth at every stage From regulatory compliance to emerging trends, you’ll find timely, relevant training designed with your success in mind.
Ready to explore? Watch the short videos below to learn how to access and navigate the OACFP ACE platform with ease.
CHECK OUT OUR OACFP ACE HELP VIDEOS ON OUR YOUTUBE CHANNEL
Crematorium
Operators/Drive, St. John’s Dixie Mississauga
Funeral Director Full-Time -
Highland Park Funeral Centre, Peterborough
OACFP has worked with ChatterHigh to bring valuable information regarding a rewarding career in the bereavement sector to Ontario Educators. We ask our members to share this information with High School Guidance Departments in your area Click the banner on the left for more information
We’re excited to offer you and your business a review of new and existing benefits in our Member Benefit and Supplier Spotlight Webinar designed to help you maximize your membership and stay connected with the latest innovations in the bereavement sector
We have added many member benefits this year both for your business and your employees
Click the banner to the right to review the webinar
WE ARE PLEASED TO WELCOME THE FOLLOWING NEW MEMBERS!
