North Island

AGED CARE

CHT HEALTHCARE

CHT Healthcare has 55 years of legacy, caring for elderly people across the North Island. Three of their Auckland facilities – CHT Peacehaven, CHT Royal Oak, CHT Hillcrest – were finalists for Aged Advisors Best Aged Care over 40 beds.

Independent Communications Expert, Alice McKay says their focus is both providing this exceptional care and exploring new ways to improve the day-to-day care for residents.

Through offering varying facilities, residents can easily transition between levels of care. As their needs change, different services are readily available.

Cht Peacehaven

Concord House Rest Home

Concord House Rest Home is honoured to be Aged Advisor’s finalist for Best Aged Care up to 40 beds. As a small home in Auckland with only 15 beds, they aim to provide a meaningful experience for each resident.

With a beautiful garden setting, Peacehaven has provided a restful sense of home for residents for many years in a quiet neighbourhood of Blockhouse Bay.

With 45 beds, Lesley, a family member says “Staff care for residents with dignity. Social needs and welfare are prioritised.”

Cht Royal Oak

Manager Jenni Qin says part of this is putting effort into one-on-one relationships. One family member affirms the team as “Very accommodating. Very helpful and caring.”

To cater for a broad range of residents, their staff speak a variety of languages including Mandarin, Cantonese, Hindi, Samoan, Tongan and English. These languages are accompanied by an inclusive program that helps to integrate all cultural backgrounds.

Coronation Lodge Rest Home

Greenvalley Rest Home

Greenvalley Resthome is an over 40 bed facility offering rest home and dementia level care in Auckland and is also a 2020 finalist for Best Aged Care over 40 beds facility. Located in Glenfield, the home is close to a number of parks and reserves, and the Glenfield Mall is just a short drive away.

One reviewer commented on their "Holistic approach to residents wellbeing.”

St Patricks Home And Hospital

Cht Hillcrest

Situated in the heart of vibrant Mangere, CHT Hillcrest is handy to shops, parks, a library and banks.

One resident recounts how a team member brings flowers to help brighten her day. She says, “staff do everything they possibly can, they are always helpful.” Other comments include “beautiful care and excellent support from Hillcrest” and “All positives feedback from me and my dad.”

Residents enjoy close proximity to local shops, churches, public transport and Cornwall Park at CHT Royal Oak. The facility's design is centred around four suites of 10 modern spacious bedrooms with direct access to outdoor areas from each bedroom.

A family member comments “Friendly lovely staff, very caring. Mum enjoys the food very much… they have made Mum feel very comfortable.”

CHT believe one of their special features is the delicious, nutritious meals freshly prepared on-site, with cultural, ethnic and dietary requirements accommodated.

Coronation Lodge Rest Home is Aged Advisor’s Best Aged Care up to 40 beds finalist, and the only award recipient in the Taranaki region. Celebrating their second year of business in March, they are thrilled to be acknowledged for their service.

Facility manager Amrinder Sodhi says staff are the key to their success. By giving over 100%, it reassures families their loved ones are cared for.

The daughter of a resident says her mum loves the genuine, warm community at the lodge. “This is not just a rest home, this is a family. The staff are so loving and caring, nothing is too much trouble, there is always activities and outings and entertainment for everyone to enjoy."

St Patricks Home and Hospital is proud to be a finalist for Aged Advisor’s Best Aged Care over 40 beds. Situated in the heart of Auckland, this owneroperated facility is focused on putting residents first.

For Manager Jenny Liu, hard work is the critical component in their facility’s success. She says residents feel very loved and happy in their establishment, and this comes down to a sense of belonging. A regular visitor agrees there is a “home like environment” created by their “caring staff."

The home and hospital aims to continue this standard of excellence through accommodating residents' needs as best they can.

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BEST SMALL RETIREMENT/ LIFESTYLE VILLAGE MARGAGERT STODDART SOUTH ISLAND

The proud winner of Aged Advisor's Best Small Retirement Village is Margaret Stoddart Retirement Village.

activities. While the community is split across town houses, serviced apartments and rest home, they come together regularly to participate in social occasions. Furthermore, there is regular and deliberate communication between staff and residents. Weekly meetings are held with the town house residents to ensure the community is well-informed and working together.

Merrin believes through this intentional service, a caring, homely environment is created for the visitors, residents and staff. Although it may be a small village, she claims “the heart is strong and big!”

Room Care Centre, overlooking fountains, plus a bowling green, hairdresser, café, library, etc. It is located in amongst modern housing developments and has a modern, yet warm look and feel, with views of both the Port Hills and the Southern Alps.

When asked what makes them successful, Village Manager Russell Walters says the competitive nature of their residents plays a large part. He claims they want to “sing from the rooftops how happy they are with their new lifestyle.”

Found on the border of Christchurch’s CBD, this Ryman Healthcare facility describes themselves as a caring and intimate community.

Surrounded by a park, mall, cafes and restaurants, their homes and care centre are close to the city’s amenities. Merrin Jack, Village Manager, attests while everything is readily accessible, they’re also “tucked away like a secret garden”. This allows for privacy and peace whenever people need their space. One resident agrees with the benefit of this prime location, describing Margaret Stoddart as “a small but friendly village, not far from the centre of the city. There are beautiful gardens. You can do your own garden if you live in a villa or when this is too much for you the gardener will do it. There are numerous indoor activities and outings in the village bus.”

However, Merrin describes their selling point as their people and their atmosphere. The intimacy of a small village allows lots of shared

BEST LARGE RETIREMENT/ LIFESTYLE VILLAGE SUMMERSET AT WIGRAM

SOUTH ISLAND

Aged Advisor’s South Island People's Choice for Best Large Village is Summerset at Wigram. Describing themselves as modern and warm, they offer a resort-like appeal for their Christchurch residents.

Walters also believes residents desire affirmation in their decision to choose Summerset, and this results in a strong, likeminded community. With this, comes “absolute engagement” as individuals throw themselves into every opportunity.

One resident confirms their love for the organised and extensive facilities on offer. “This is a very well run village, with amazingly friendly vibes. It provides everything one could wish for, with wonderful staff and residents. I have everything I need here, without ever venturing out of the village if I do not wish to.”

Therefore, residents were overjoyed with the public acknowledgement, quickly framing the award to be placed on the front desk. Now the focus becomes continuing this standard of excellent care.

Summerset at Wigram is built on 5.6 hectares with plenty of room and open spaces for the 159 villas and townhouses. The pool and spa separate the three storey main building, which is home to 53 Serviced Apartments and a 49

Walters promises their service will remain truly welcoming, respectful and engaging. Through this, everyone that joins their community will be respected as an individual, while still being made to feel part of “something bigger, something very special, something very community.”