Looking after you from door to door. For eligible patients who are unable to use public or other transport due to their medical conditions, we provide a vital, non-emergency service getting them safely and comfortably to hospitals or other healthcare centres. It’s our patient transport service or ‘PTS’ as you will hear us call it.
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Based on feedback we have had from patients and those who use our PTS, it is clear there are still things you would like to know about the service. We have put together an A-Z of information to help you when it comes to using the service. Ambulance care assistants
They take care of you and ensure you have a safe journey to and from your appointment on our ambulances. They will always carry ID and introduce themselves to you on arrival. They have the skills, knowledge and experience to provide an efficient and effective service to suit your needs.
Booking with us
Making a booking is simple, free and easy and can usually be done through our booking centre number: 0800 032 3240. For renal dialysis and cancer patients call: 0800 028 9224. For patients living in Greater Manchester, you will need to contact your dedicated booking centre for first appointments only, visit our website: nwas.nhs.uk/pts.
Call us back
Please do this if you no longer need us because your appointment has been cancelled, or a friend or family member is taking you. By calling us back to let us know, we can help others who still need us to get to their appointment.
Digital enhancements
We’ve made digital improvements that will allow you to text us to cancel and we are working on enabling patients to make bookings online if they wish.
Eligibility
There is a set eligibility criteria that you would need to meet to use the service. You will be asked some simple questions each time you make a booking about your medical condition and your mobility.
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Feedback is essential
Service user feedback helps us to assess our service and make any necessary changes we can. Please let us know about your journey. You can feedback by visiting nwas.nhs.uk or by filling out friends and family test comment cards on our vehicles.
Greeting
We’ll arrive to greet you with a smile and if you need help getting booked into your clinic when you arrive, we can help you with that.
Hospital maps
We listened to feedback from our service and have created a handy list of hospital site maps to help you find where you need to go. They are available on our website: nwas.nhs.uk/pts.
Information
You can find out everything you need to know about our PTS service on our website nwas.nhs.uk/pts.
Journey with somebody
You may be eligible to have an escort accompany you on your journey but only if you have any specific requirements. Please let us know in advance if you need to travel with somebody else. This is because journeys are shared, and we have limited room on board our vehicles.
Keys at the ready
When starting your journey and being picked up from home, please make sure you’re ready to leave your house two hours before your appointment time with your keys, coat and bag at the ready.
