Mobility and independence start here. TM
Annual Impact
We exist to serve our customers and to support the people, causes and issues that affect them. Here are some highlights of how we do this annually across the 5 areas we focus on.
2024 Impact
Mobilizing: We help our customers maintain mobility and independence with products and services matched to their unique needs.
• We delivered over 165,000 wheelchairs and other mobility devices, shipped 73,000 catheters, and completed repairs for more than 167,000 customers across all our brands.
• Our In-Shop Service program expanded to 103 locations, servicing 92% of customers. We can schedule in-shop service more than a week faster than in-home or in-clinic service and in 2024 we completed nearly 50,000 In-Shop Service events with a customer satisfaction rating 30% higher!
• We completed nearly 90,000 remote service events with ~10% being fully resolved on the spot and another ~60% eliminating a typical two-visit repair experience down to one visit by evaluating the need for parts remotely.
Advocating: We advance, promote, and champion key issues that matter to you.
• We worked hard to improve the service and repair experience. Working with legislators, industry groups, consumers, and other stakeholders in several states we helped to pass laws that eliminate red tape and will give consumers more options for timely service and repair.
• We advocated in Washington, D.C. to make it possible for Medicare beneficiaries to choose to upgrade their manual wheelchair frames to ultralight materials like titanium or carbon fiber
Educating: We deliver resources to assist with navigating accessibility obstacles, choosing the right products, and remaining current on topics that may impact you.
• We issued nearly 9,000 hours of continuing clinical education to therapists across the country. This training helps educate therapists on latest technology, trends, and key topics, so they can more efficiently assist you.
• We graduated 40 individuals from our ATP Development Program. This rigorous training program is creating the next generation of Assistive Technology Professionals who will work with customers across the country to ensure they have the proper fitting mobility equipment to deliver comfort, safety and independence.
Connecting: We provide networks and platforms to gather and share community feedback and common experiences.
• Hearing from you helps make us better! We received over 8000 customer feedback surveys via our Numotionlistens.com platform and over 17,000 online reviews with average rating of 4.7 stars.
• We published 25 customer stories and posted nearly 2000 social posts and videos, generating over 19M views, that showcase people living their lives to the fullest.
Supporting: We fund and donate time to charitable organizations focused on areas of need across the disabled community.
• The Numotion Foundation contributed $445,000 to 95 entities in 2024. These funds support organizations and causes that provide research, support, educational content, and other services to the disabled community.
• Numotion employees donated over 7,500 hours of their personal time to volunteer at a variety of events helping local community organizations and the causes they support. Our people do this because they are passionate about the same causes you are passionate about.
2023 Impact
Mobilizing: We help our customers maintain mobility and independence with products and services matched to their unique needs.
• We delivered over 240k wheelchairs and other mobility devices, shipped over 65k catheters, and completed repairs for more than 160k customers across all our brands.
• We hired 118 service techs across the country because feedback has shown faster repair time to be a primary customer concern.
Advocating: We advance, promote, and champion key issues that matter to you.
• CMS announced coverage for seat elevation for power wheelchair users. Numotion advocated in favor of this for years and worked side by side with many consumer organizations and industry leaders. We will persist in advocating for similar coverage of power standing devices and will not stop until that happens.
• We continue to engage legislators, industry groups, consumers, and other stakeholders in a constructive and collaborative dialogue around necessary service and repair reform. Outcomes of this work will ultimately lead to better consumer experiences when it comes to repair of mobility equipment.
Educating: We deliver resources to assist with navigating accessibility obstacles, choosing the right products, and remaining current on topics that may impact you.
• We delivered 130 hours of clinical education to therapists involved in seating and mobility across the country. This training helps educate therapists on the latest technology, trends and key topics, so they can more efficiently assist our customers.
• We have over 500 Assistive Technology Professionals (ATPs) across the country who educate and support one another through groups like our ALS Council, Pediatric Council, and Peer to Peer mentoring program. This benefits you by ensuring we can address even the most complex and rare situations and technology needs.
Connecting: We provide networks and platforms to gather and share community feedback and common experiences.
• Our Customer Advisory Board continues to provide tremendous insights to how Numotion can better meet our customers’ needs, while also serving as a forum to discuss actions to drive important changes in society behaviors and legislative policy.
• We published 2 Customer Yearbooks to celebrate those we serve and highlight the world of possibilities available to those living with mobility-related disabilities.
Supporting: We fund and donate time to charitable organizations focused on areas of need across the disabled community.
• The Numotion Foundation contributed $440k to 60 entities in 2023. These funds are utilized to support organizations and causes that provide research, support, educational content, and other services to those living with disabilities.
• Numotion employees donated over 2000 hours of their personal time to volunteer because they are passionate about local community organizations and the causes they support.
• For the 3rd year in a row, Disability:In recognized Numotion as a Best Place to Work for Disability Inclusion. We are proud to have received a 100 score on their Disability Equality Index.