Events since the end of the year Covid 19 Pandemic During the 2019/20 financial year, we saw the advent of a global pandemic. This event has had a significant impact on the health and well-being of communities and the economy. In the third sector, many organisations have seen a loss of revenue and increase in demand for services combined with staffing shortages, Covid infections and staff and beneficiary deaths.
Some of the processes that were implemented include: • A Covid 19 Incident Management Log. • Dedicated Coronavirus information SharePoint site. •
An electronic and cloud based App called Nozbe that facilitated communication between members of the Gold Command Team and to ensure a record is maintained of steps and decisions to allow review to take place when required. Allowed specific monitoring of Government information being published and immediate update of information on the Coronavirus SharePoint site, updating staff frequently asked questions, as well as maintain a record of decision-making at all levels of the command structure.
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Bi-weekly CEO Covid-19 Communications Update to all staff.
Our Initial Response Our emergency response protocols were implemented on 18 March 2020, which saw each service identify and update their local emergency response plan, and opened our Gold Command Suite. The purpose of the Gold Command Team was to identify and mitigate risks to supply chain and procurement, communications, remote working, and finance, to devise and implement new processes, and put in place new communication channels to ensure all staff and beneficiaries were kept up to date with the latest information. The majority of our systems were cloud based and therefore communication between services and support staff who may have been remote, was easily mitigated.
• Weekly Covid 19 update to Trustees. • Redeployment of staff across services. • Robust remote working systems (utilising our IT systems). • Stakeholder communications. • Response to staff concerns. • Daily and weekly update spreadsheet for all services Used to monitor PPE stocks, absence
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Nugent Annual Report 2019/20
