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2016 Seniors Directory Financial Assistance Health and Support Services Housing Services Information Services Legal Resources Meal Programs Personal Security Shopping Services Social, Education and Recreation Programs Transportation Volunteer Opportunities


Aging has never looked better.

Independent Living+ is changing the face of retirement living. PARC Retirement Living has taken a healthy approach to becoming BC’s leading provider of independent living focused on preventative, active aging. Here, you do more than just live: you thrive. Our exclusive programs and classes stimulate body and mind, with nutritional expertise and consultative Wellness Nurses at every residence. It’s all part of Independent Living+, our exclusive program that makes good health a part of everyday life.

Visit or call us to book a complimentary tour.

Cedar Springs PARC | North Vancouver | 604.986.3633 Summerhill PARC | North Vancouver | 604.980.6525

Westerleigh PARC | West Vancouver | 604.922.9888

Mulberry PARC | Burnaby | 604.526.2248

Finally, Drug-free Chronic Pain Relief People who suffer from the debilitating effects of chronic pain understand how desperate the search for relief can be. For some, drugs can provide relief but come with their own related problems and many people would prefer a drug-free alternative. If you suffer from • Headaches • Pain in the neck • Back pain • Arthritis • Tendinitis • Fibromyalgia • Neuralgia • Burning nerve pain from • Shingles • Diabetes • medications

At QR Clinic, Dr. Bertrand uses safe, simple treatments to help relieve pain. 220-1940 Lonsdale Ave, North Vancouver 604.985.5381 •


Ask me about a new cream trial program to help you live pain free! Call Today for MSP covered consultation Open Monday-Thursday 9am-6pm



Dedicated to exceeding your expectations ... always • Companionship

• Live in care services

• Personal care

• Over night care services

• Evening Care/ early morning care

• 24/7 care services

• Alzheimer’s/dementia care

• FREE care consultation

• Assistance with the appointments

• Minimum of ONE HOUR care

• Transportation

• Medical alert services

• Foot and nail care

• FREE phone calls to seniors

Call (778) 945-3010 |

The joys of living well.

Retirement is about living life to the fullest, and at Hollyburn House by Revera the dedicated staff can provide a quality living experience like no other. Enjoy the variety of recreation programs or a delicious chef-prepared meal from our daily menu. After all, retirement is all about how you live it. • Full continuum of care including Independent Living, Assisted Living, and Licensed Care • Nutritious & delicious meals with menu options • Extensive selection of recreation programs • A variety of studios, 1 and 2 bedroom suites

17072 02.16

Call today to book your complimentary meal and tour!

Hollyburn House

2095 Marine Dr, West Vancouver 604-922-7616 •

Connecting you to community services! North Shore Community Resources Society (NSCR) is a multiservice agency providing our local communities with information and referrals on programs serving those from birth to seniors. At NSCR you can find information, programs, directories, and resources on caregiving, child care, education, health, housing, parenting, legal and financial matters, recreation, transportation, volunteering, and other social and community services. Serving the North Shore since 1976, NSCR is the place to go to be connected with community services. Caregiver Support assists people caring for an adult friend or a family member. Community Housing Action Committee provides citizens and organizations the opportunity to work together to address the issue of affordable housing on the North Shore. Information North Shore provides information and referral on services available in our community. Legal Information and Advocacy Program provides legal information, referral, and advocacy services for North Shore residents. Parent and Child Resource Program hosts the local Child Care Resource and Referral Program (CCRR), CAP-C coalition, WHEELS mobile support program, and the early and middle childhood planning tables. Seniors’ One Stop provides information and referral services for seniors. Volunteer North Shore helps find volunteers for organizations and helps people find volunteer positions. Help support people in your own community — make a tax deductible donation to NSCR. For further information regarding donations or charitable estate planning, please contact NSCR today.



NORTH SHORE COMMUNITY RESOURCES (NSCR) Seniors’ One Stop Program #201 - 935 Marine Drive Capilano Mall, North Vancouver B.C. V7P 1S3

604-983-3303 • • Since 1992, Seniors’ One Stop Information has been a program of North Shore Community Resources Society (NSCR), a non-profit organization and registered charity, which helps seniors and their families access a wide range of public and private resources. Our services are used by seniors, their families, their friends and their service providers to support the independence, dignity and health of the North Shore’s senior population. Volunteers are available to meet with you or talk over the telephone during office hours Monday to Friday, and all information is handled in a confidential and private manner. We would like to thank the following organizations for their financial support which has made it possible for us to provide this important service:

Seniors Directory 2016 is produced by the North Shore News in partnership with North Shore Community Resources. As a benefit, and as our way of connecting to the community, the North Shore News donates partial proceeds of each directory to North Shore Community Resources.

Charros Foundation Royalty Home Care Royal Canadian Legion Branch 114 North Shore News Anonymous (4) A&W

All Donations over $20 receive an official receipt for income tax purposes. For information on sponsorship, please contact NSCR at 604-985-7138

For information regarding the editorial listings, please contact NSCR at 604-985-7138. For information regarding advertising, contact the North Shore News at 604-980-0511.

VOLUNTEERS NEEDED! Want to give back through volunteering? Consider donating your time and talents to drive a senior, help a caregiver, or support a person with a disability. There are hundreds of volunteer opportunities on the North Shore! Many local non-profits and charities are in need of volunteers. If you are not sure where to start looking for a volunteer opportunity that is right for you give Volunteer North Shore a call and book an appointment to see a Volunteer Interviewer. Volunteer Interviewers help people find rewarding volunteer work that fits their interests and availability. Call 604-985-7138 and book an appointment today! NORTH SHORE 2016 SENIORS DIRECTORY 7


. . . . . . .10

(Police/Fire/Ambulance Call 911)


2016 Seniors Directory

FINANCES . . . . . . . . . . . . . . . . . . . . .11-14 Federal Benefits . . . . . . . . . . . . . . . . . . . . . 11 Provincial Benefits . . . . . . . . . . . . . . . . . . . 12 Property Taxes . . . . . . . . . . . . . . . . . . . . . . 14 Community Support . . . . . . . . . . . . . . . . . 14

HEALTH AND SUPPORT SERVICES . . . . . . . . 15-32 Medical Clinics (North Vancouver). . . . . 15 Medical Clinics (West Vancouver) . . . . . 15 Provincial Health Services . . . . . . . . . . . . 16 Vancouver Coastal Health . . . . . . . . . . . . 17 Adult Day Centres . . . . . . . . . . . . . . . . . . . 19 Assisted Living . . . . . . . . . . . . . . . . . . . . . . 19 Residential Care Facilities . . . . . . . . . . . . 19 Community Health Centres . . . . . . . . . . 20 Health and Support . . . . . . . . . . . . . . . . . 25 Counselling and Support . . . . . . . . . . . . 27 Medical Equipment and Supplies . . . . . 32

Financial Assistance Information Services Legal Services Personal Security Shopping Assistance Transportation Meal Programs Health and Support Services Housing and Accommodation Social Education and Recreation Programs Volunteer Opportunities


ON THE COVER: Marji Wallace has been inspiring people of all ages and abilities to experience Polynesian dance for more than 40 years. Marji is both a volunteer teacher and performer on the North Shore. Her appearance on the cover of the 2016 Seniors Directory is in recognition of the many volunteer hours she gives to teach the joy of dance to others and to perform at community locations and festivals throughout the year. Thank you Marji! COVER PHOTO BY CINDY GOODMAN

Is This You Or Someone You Know?

“I have difficulty managing in my home on my own.”

“I need help while I recover.”


“We’re all stressed by Dad’s illness.”

Table of Contents cont. HOUSING SERVICES

. . . . . . . 33-36

Housing For Seniors North Vancouver . . . . . . . . . . . 33 West Vancouver . . . . . . . . . . . . 34 Housing Programs and Services . . . . . . 35


37-39 North Shore, BC, and Federal Resources

LEGAL RESOURCES AND PERSONAL SECURITY . . . . . 40-44 Consumer Protection . . . . . . . . . . . . . . . 40 Crime Prevention/ Community Policing . . . . . . . . . . . . . . . . . 41 Elder Abuse Resources . . . . . . . . . . . . . . 41 Legal Services . . . . . . . . . . . . . . . . . . . . . 42 Legal Aid . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Monitoring Services. . . . . . . . . . . . . . . . . 44


45-47 Hot Meals in the Community . . . . . . . . . 45 Meals at Home . . . . . . . . . . . . . . . . . . . . . 46 Shop by Phone . . . . . . . . . . . . . . . . . . . . 46 Shopping Discounts for Seniors . . . . . . 47 Shopping Programs . . . . . . . . . . . . . . . . 47

SOCIAL, EDUCATION & RECREATION PROGRAMS . . . 48-51 Library – Home Service . . . . . . . . . . . . . 49 Recreation Centres . . . . . . . . . . . . . . . . . 49 Seniors’ Centres/ Seniors’ Outreach . . . . . . . . . . . . . . . . . . 50 Telefriend and Visitor Programs . . . . . . . 51


. . . . . . . . 52-55 Fare Reductions . . . . . . . . . . . . . . . . . . . . 53 Volunteer Drivers . . . . . . . . . . . . . . . . . . . 53 Transportation Services Map . . . . . . 54-55


. . . . . . . . . . . . . . 56

SERVICES INDEX . . . . . . . . . . . 57-60 NOTES PAGES . . . . . . . . . . . . . . . 61-62 ADVERTISER INDEX . . . . . . . . . . 62 Table of Contents highlights the general categories of information in your 2016 Seniors Directory. For a detailed, alphabetical list of services and resources available to North Shore seniors, please refer to the index beginning on page 57.

Shylo Brings The Care To You. We know life can be challenging. That’s why Shylo offers distinct Levels of Care in the home when people are challenged by age, mobility, surgery, or a chronic or terminal illness. Which care level suits your needs or the needs of someone you love? Companion Care, Home Support, Professional Care, or Palliative & Respite Care. CALL TODAY FOR A FREE IN-HOME ASSESSMENT. NORTH SHORE: VANCOUVER: B U R N A B Y: 604-985-6881 604-736-6281 604-434-9681

Check us out online:


EMERGENCY NUMBERS Police/Fire/Ambulance . . . . . . . . . . . . . . . . . . Call 911 Crime Stoppers. . . . . . . . . . . . . . . . . . 1-800-222-8477 Power Outage & Repair Line . . . . . 1-888-769-3766 (BC Hydro, 24 Hours) or *HYDRO (*49376) on your cell phone Fortis Gas/Natural Gas Leaks . . . . . 1-800-663-9911 Lions Gate Hospital . . . . . . . . . . . . . . . . 604-988-3131 Poison Control . . . . . . . . . . . . . . . . . . . 604-682-5050 (all areas, 24 hours)

Suicide/Crisis Line . . . . . . . . . . . . . . . . .604-872-3311 (provides 24 hour telephone counselling for people experiencing emotional distress) Victim Services North Vancouver . . . . . . . . . . . . . . 604-969-7540 West Vancouver . . . . . . . . . . . . . . . . 604-925-7468 Water/Sewer Emergency North Vancouver District . . . . . . . .604-990-2450 (after hours) . . . . . . . . . . . . . . . . . . . . 604-990-3666

24 Hour Women’s Support Line . . . . . . 604-987-3374

North Vancouver City . . . . . . . . . . . . 604-987-7155 (after hours) . . . . . . . . . . . . . . . . . . . . .604-988-2212

Seniors Distress Line . . . . . . . . . . . . . . . 604-872-1234 (Lower Mainland, 24 hours)

West Vancouver . . . . . . . . . . . . . . . . . 604-925-7101 (after hours) . . . . . . . . . . . . . . . . . . . . 604-925-7100

NON-EMERGENCY NUMBERS Ambulance/Non-Emergency . . . . . . 604-660-6897 1-800-665-7199 BC Vital Statistics. . . . . . . . . . . . . . . . .1-888-876-1633 or 604-660-2937 Canada Post Customer Service . . . 1-866-607-6301 Canada Revenue Agency. . . . . . . . . 1-800-959-8281 Fire/Non-Emergency NV City . . . . . . . . . . . . . . . . . . . . . . . . 604-980-5021 NV District . . . . . . . . . . . . . . . . . . . . . 604-980-7575 WV District . . . . . . . . . . . . . . . . . . . . . 604-925-7370 Fortis Gas/Non-Emergency . . . . . . 1-888-224-2710 Health Insurance BC (MSP & Pharmacare) . . . . . . . . . . . . . . . 604-683-7151 Municipal Halls NV City . . . . . . . . . . . . . . . . . . . . . . . . . 604-985-7761 NV District . . . . . . . . . . . . . . . . . . . . . . 604-990-2311 WV District . . . . . . . . . . . . . . . . . . . . . 604-925-7000 North Shore Home & Community Care Services . . . . . . . . . . .604-986-7111 North Shore MP’s and MLA’s Jane Thornthwaite . . . . . . . . . . . . . . . . 604-983-9852 MLA – North Vancouver – Seymour 217 – 1233 Lynn Valley Road North Vancouver, BC V7J 0A1 Naomi Yamamoto . . . . . . . . . . . . . .604-981-0033 MLA – North Vancouver – Lonsdale 5-221 West Esplanade North Vancouver, BC V7M 3J3 Ralph Sultan . . . . . . . . . . . . . . . . . . 604-981-0050 MLA – West Vancouver – Capilano 409 – 545 Clyde Avenue West Vancouver, BC V7T 1C5 10 NORTH SHORE 2016 SENIORS DIRECTORY

Jordan Sturdy . . . . . . . . . . . . . . . . . . .604-922-1153 MLA – West Vancouver – Sea to Sky 6392 Bay Street West Vancouver, BC V7W 2G9 Jonathan Wilkinson . . . . . . . . . . . . . 604-775-6333 Liberal MP - North Vancouver Constituency Office: 102 - 3rd Street West North Vancouver, BC V7M 1E8 Pamela Goldsmith-Jones . . . . . . . . 604-913-2660 Liberal MP - West Van/Sunshine Coast/ Sea to Sky Country Constituency Office: 6367 Bruce Street West Vancouver, BC V7W 2B8 Terry Beech . . . . . . . . . . . . . . . . . . . . 604-718-8870 Liberal MP – Burnaby North - Seymour Constituency Office: 3906 Hastings Street Burnaby, BC V5C 6C7 Passport Canada . . . . . . . . . . . . . . . .1-800-567-6868 Police/Non-Emergency North Vancouver . . . . . . . . . . . . . . . . . .604-985-1311 West Vancouver . . . . . . . . . . . . . . . . 604-925-7300 ReAct Adult Protection, VCH . . . . .1-877-REACT99 Service BC (Enquiry BC) . . . . . . . . . . 604-660-2421 Telephone. . . . . . . . . .411 / Cell Phone: 611 / TTY: 711 Telus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .604-310-2255 Shaw . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604-629-8888 TransLink Customer Info . . . . . . . . . . 604-953-3333 West Van Blue Bus Info . . . . . . . . . . . 604-985-7777

FINANCES FEDERAL BENEFITS Old Age Security (OAS) (taxable income) 1-800-277-9914 To qualify you need to: • be 65 years of age or older • be a Canadian citizen or legal resident of Canada • have resided in Canada for at least 10 years after the age of 18 (periods of residence and/or contributions in a country with which Canada has a social security agreement may be used to help meet the residence requirement for eligibility) Applications can be made 6 months before your 65th birthday. Forms are available by calling the above number, on the website, and at Service Canada, #100-221 West Esplanade, North Vancouver.

Guaranteed Income Supplement (GIS) (non taxable income) 1-800-277-9914 To qualify you need to: • be eligible to receive OAS • have little or no income You must apply for the GIS initially; benefits are normally renewed automatically after the first application if you do your taxes on time every year.

Canada Pension Plan (taxable income)


To qualify: • benefits depend on how much and for how long you contributed while working in Canada • is paid separately from OAS • can apply as early as age 60 or delay after age 65 • if the pensioner dies, spouse or common law partner may apply for survivor benefits

Allowance/Allowance for the Survivor (non taxable income) 1-800-277-9914 To qualify: • spouse or partner of a pensioner who receives OAS or a survivor from a legal marriage or common law relationship • aged 60 to 64 years • meet legal status and residency requirements • income is below a specified amount • apply by calling the above number

Family Caregiver Tax Credit 1-800-959-8281 If you are a taxpayer caring for a dependent over the age of 18 who lives in your home, has a low net income and is dependent on you due to a physical or mental impairment, you may qualify. If the dependent is your or your spouse’s parent or grandparent born in 1945 or earlier, they do not have to be infirm for you to qualify.

Compassionate Care Benefit 1-800-206-7218 This is an Employment Insurance (EI) special benefit that will pay up to six weeks to claimants who provide care or support to a gravely ill family member who has a significant risk of death. The claimant must have sufficient hours of insurable employment to qualify. Up to six weeks of leave may be taken, with job protection, to provide compassionate care to a family member.

North Shore Neighbourhood House

Seniors Peer Support Emotional support for seniors facing changes and challenges in their lives.

North Shore Neighbourhood House offers programs for seniors at John Braithwaite Community Centre including Seniors Peer Support, social programs, fitness classes, visual arts, lunches, drop-in games, music jam, bus trips and more. There is sure to be something to fit everyone’s budget and interests.


Grief, loss, loneliness, health concerns, caregiver stress, relocation, making decisions, resources, making new friends, connecting with community programs 225 East 2nd Street North Vancouver, BC V7L 1C4




FINANCES cont. Disability Tax Credit


Available to people with a severe and prolonged mental or physical impairment. The disability credit is a non-refundable tax credit used to reduce income tax payable on your income tax and benefit return. This amount includes a supplement for persons under 18 years of age at the end of the year. All or part of this amount may be transferred to your spouse or commonlaw partner, or another supporting person. It can be claimed retroactively to when the disability started, to a limit of 10 years.

Employment Insurance Benefits 1-800-206-7218 Seniors who are employed and wish to continue working after age 65 are eligible for the same Employment Insurance benefits as other workers in Canada. You must meet the eligibility criteria.

GST/HST Tax Credit


To receive this benefit four times a year, an income tax return must be completed. Submit an income tax form even if you do not have to pay income tax.

Veterans Affairs Canada


Veterans Affairs Canada offers a range of services and benefits to qualified, eligible veterans (and their dependents), members and ex-members of the Armed Forces and of the RCMP. Benefits may include: • war veterans allowance - based on war service, income, age, or health

• disability pension • health care e.g. dental, glasses, hearing aids, medication, equipment, contributions toward home care • funeral and burial expenses If veteran was receiving housekeeping, home maintenance or personal care help at time of death, widow may continue receiving benefit.

PROVINCIAL BENEFITS Senior’s Supplement PROGRAMS/other.htm#ss Call Enquiry BC at 604-660-2421 and ask to be transferred to the Ministry of Social Development for Senior’s Supplement. The Senior’s Supplement is a provincial top-up to the federal Old Age Security (OAS)/Guaranteed Income Supplement (GIS) payment. The Senior’s Supplement ensures a conditionally guaranteed minimum income level for residents of BC and is paid to low-income residents of BC who are 65 years of age and older and who are receiving OAS/GIS or federal Allowance (formerly Spouse’s Allowance). The maximum rate is $49.30 per single senior and $120.50 for senior couples.

Indigent Burial Services


Funeral service costs may be paid for persons who die in BC if there are no other immediate sources of funds or assets.

GET YOUR GAME AME ON! Whatever it is!

WHEN IT HURTS Get Over it Fast!

• Wrists • Ankles • Backs • Necks • Toes • Knees ... We have solutions for that! Home Healthcare 12 NORTH SHORE 2016 SENIORS DIRECTORY

604-985-8771 • 1417 St. Georges Ave, North Vancouver Sales • Service • Rentals • est. 1973

FINANCES cont. ICBC Driver Discount


Seniors over 65 who drive for pleasure-use only may qualify for a 25% discount on their Basic Autoplan. If you have been approved for a fuel tax refund under the BC government Fuel Tax Refund program for Persons with Disabilities, then you may also qualify for a 25% discount on your Basic Autoplan, even if you don’t drive the vehicle you are insuring.

BC Sales Tax Credit


The Provincial government offers a sales tax credit of up to $75 per person for low income families or individuals residing in BC on December 31 of the year for which the income tax return is submitted. This refundable tax credit is claimed when filing your T-1 Income Tax return.

Fuel Tax Rebate


If you are an owner or lessee of a motor vehicle and are a person with a qualifying disability, you may be eligible for a refund of tax paid on fuel purchased for your vehicle. Registration is required (form FIN 119). After this has been accepted an application for refund will be sent to you (FIN 472).

Seniors Not Receiving Old Age Security Call Enquiry BC at 604-660-2421 and ask to be transferred to the Ministry of Social Development for Income Assistance. North Shore Office: 1050 Churchill Crescent If you are 65 or over and not receiving the Old Age Security Pension or its supplement (GIS) (e.g. if you have not been in Canada for 10 years) you may be eligible for some limited assistance from the Ministry of Social Development. Eligibility is based on sponsorship status, income, assets and shelter costs. If you receive income assistance during the sponsorship period, the sponsor is in default and the provincial government is in a legal position to pursue the debt against the sponsor. Also provides hardship assistance.

Shelter Aid for Elderly Renters (SAFER) 604-433-2218 Provides direct financial assistance to eligible residents of BC who are age 60 and over who pay rent for their homes. You will not be eligible if you live in subsidized housing, a housing co-op, or receive provincial Income Assistance. The amount depends on the amount of rent paid and your monthly income. To qualify, you or your spouse need to have lived in BC for the full 12 months immediately preceding your application and meet other eligibility criteria.

HELPING THE MATURE GENERATION IN TRANSITION Offering‌ A customized approach to your real estate needs. The patience, professionalism & expertise you deserve.

Seniors Real Estate Specialist

Direct: 604-990-6464 Email: Website:


FINANCES cont. Home Owner Grant 1-888-355-2700 property-taxes/annual-property-tax/ reduce/home-owner-grant If you own your home and are 65 or older or have a disability, you may be eligible for this grant, which is deducted from your property taxes. If the assessed value of the home is over a certain amount you will lose the grant. You may qualify for a low income supplement if you are a senior, veteran or person with a disability and meet the income requirements.

BC Seniors Home Renovation Tax Credit


A refundable personal income tax credit that assists people aged 65+ with the cost of certain home renovations to improve accessibility or help a senior be more mobile at home. The maximum credit is $1000 annually calculated as 10% of eligible expenditures. The credit is available to people who incur eligible expenses on or after April 1, 2012.

PROPERTY TAXES Property Tax Deferment


Property Tax Deferment is a low-interest loan program that assists qualifying homeowners in British Columbia to pay the annual property taxes on their principal residences. You may qualify if you are 55+, a widow/er or disabled. You must have and maintain 25% equity in your home. Applications are available on-line or from your local municipal office.

City of North Vancouver North Vancouver District West Vancouver District

COMMUNITY SUPPORT Canadian Cancer Society 1-888-939-3333 Vancouver Regional Office: 604-872-4400 Provides limited, short-term financial assistance towards certain cancer symptom management medications as well as travel and accommodation to cancer-related medical appointments, through a partnership with the BC Cancer Agency. Applicants are interviewed for eligibility by an authorized CCS volunteer who conducts a confidential needs assessment.

Credit Counselling Society


Offers confidential credit counselling, debt repayment and consolidation programs and personal budget planning. Counselling appointments are in-person or by telephone and are free, non-judgmental and solutionfocused. Nominal sliding fee scale for debt repayment programs. Educational workshops and presentations available on credit and debt management as well as budgeting.

Income Tax Clinics 604-985-7138 North Shore Community Resources Trained volunteers prepare income tax returns for single people whose income does not exceed $30,000 per year or for couples whose income does not exceed $40,000 per year. Clinics operate during March and April. Call above number for clinic locations.

604-983-7316 604-990-2488 604-925-7032

24 Hour Service Full Service Provider Locally Owned & Operated Crematorium  Personalized Funerals  Pre-Arranged and Pre Funded Funeral Plans   

The Only Canadian & Family Owned Funeral Service Provider on the North Shore. “The McKenzie Family” - A Tradition of Trust. 14 NORTH SHORE 2016 SENIORS DIRECTORY



Park & Tilford Medical Clinic

Please call individual clinics for hours

#1005 - 333 Brooksbank


Pemberton & Marine Medical Clinic

Capilano Medical Clinic


Capilano Mall, 935 Marine Drive

High Needs Clinic




1256 Marine Drive


148 East 15th Street Hours: 9 am - 12 pm, Monday - Friday Provides health care services to vulnerable people who have medical, mental health, and/or socio-economic challenges and no access to a regular family physician.

Caulfeild Village Medical Clinic 604-922-1544

Lonsdale & 17th Medical Clinic 604-983-0054

Park Royal Medical Clinic

#220 - 5317 Headland Drive

Ocean Walk Medical Clinic

1616 Lonsdale Avenue

560 Park Royal North

Lonsdale & 19th Medical Clinic

Park Royal Village Medical Centre


#108 - 1940 Lonsdale Avenue

Lower Lonsdale Medical Centre


1884 Marine Drive



Unit J2 - 925 Main Street


#230 - 150 West Esplanade

Lynn Valley Medical & Travel Clinic


#102 - 1200 Lynn Valley Road

Mount Seymour Medical Clinic 604-904-7712 Mezzanine - 333 Seymour Boulevard (above Real Canadian Superstore)

North Vancouver Medical Clinic


110 - 1100 Lonsdale Avenue



FRIENDLY, COMPASSIONATE CARE IN YOUR OWN HOME • All nursing services • Companionship • Personal care and hygiene • Accompanied visits

• Live-in Nannies and lots more • 24 hours/ 7-day service

We customize our care plans to your needs.

For your FREE consultation call:

778-869-2490 • 778-838-6861

Email: • Website:


HEALTH AND SUPPORT SERVICES cont. PROVINCIAL HEALTH SERVICES BC Services Card The BC Services Card is replacing the CareCard and can be combined with your driver’s licence. • Eligible adults (19 and older) who currently have a CareCard can get a BC Services Card when they enrol in MSP or when they renew their driver’s licence or BCID. • If you are over the age of 19 and under the age of 75, visit an ICBC driver licensing office (ICBC DLO) with two pieces of ID to obtain a photo BC Services Card. • If you are age 75 or over, you have the option of visiting an ICBC DLO with two pieces of ID to obtain a photo BC Services Card or contacting HIBC tollfree to request a non-photo BC Services Card. You can surrender your CareCard at ICBC when you apply for your BC Services Card. If a card is stolen, it is important to immediately report the theft to Health Insurance BC at 1-800-663-7100.

HealthLink BC


A trained health service representative will answer 8-1-1 telephone calls, and where appropriate, calls will be transferred to a registered nurse, pharmacist or dietitian for further information and advice. The 8-1-1 service can provide assistance with answers to questions about a variety of health topics, help in identifying symptoms and advice on when to seek medical treatment. 8-1-1 has translation services available in over 130 languages.

Medical Services Plan (MSP) 604-683-7151 health-drug-coverage/msp Automated Service (24 hours per day, 7 days per week) Offers basic medical coverage to residents of British Columbia. New residents to the province are eligible for coverage after a waiting period of the remainder of the month of arrival plus two full months. MSP pays all medically required services of physicians and surgeons (and dental surgery if performed in a hospital). Routine eye exams are a benefit for people under the age of 18 years and for those 65 years and older. MSP also includes psychiatrist (when referred by doctor) and surgical podiatry. To be covered by MSP you must apply and pay monthly premiums. If your income is low, you are a Canadian citizen or landed immigrant and have lived in Canada for the last 12 consecutive months you may be eligible to receive Premium Assistance. For people who receive Premium Assistance, MSP also pays the cost of a combined annual limit of 10 visits for chiropractic, massage therapy, naturopathy, physical therapy, acupuncture and nonsurgical podiatry when performed by a practitioner enrolled with MSP. (MSP pays $23 for each visit, patient is responsible for any charge over and above.) Among the services not covered by MSP are dental services (other than dental surgery performed in a hospital), eyeglasses, hearing aids and other equipment, annual or other examinations where there is no medical requirement e.g. for driving a motor vehicle or life insurance purposes, or the services of counsellors or psychologists.

Your North Shore Senior Service Provider

STAN VAN WOERKENS 604.306.2550

where the future takes shape • 16 NORTH SHORE 2016 SENIORS DIRECTORY

HEALTH AND SUPPORT SERVICES cont. PharmaCare 604-683-7151 health/health-drug-coverage/ pharmacare-for-bc-residents

and locations operated by VCH can be found in the blue pages of the Telephone Directory or accessing the website listed above. Some services have been listed below for your convenience.

BC PharmaCare Program helps British Columbians with the cost of eligible prescription drugs and certain medical supplies. The lower your income, the more assistance the government provides. Register by calling 604-683-7151 or on-line. Under Fair PharmaCare, your family is responsible for the cost of your prescription drugs until you have paid your full deductible. After reaching your deductible, PharmaCare pays the majority of eligible prescription costs and you are responsible only for a co-payment. Your co-payments continue until the annual maximum based on your family’s income is reached. After that, PharmaCare pays the full amount of all eligible prescription costs. The monthly deductible payment option allows you to spread the cost of the deductible over the full year. This option benefits families who have high prescription costs by allowing them to distribute their prescription drug costs over the course of the year and receive PharmaCare assistance with all eligible prescription costs.



Support for patients and their families dealing with communication disorders, occupational therapy and physiotherapy needs. Vancouver Coastal Health is responsible for planning, funding, coordinating and delivering health services in the geographic areas ranging from the Central Coastal and Bella Coola Valley through the Sea to Sky and Sunshine Coast, the North Shore, Vancouver and Richmond. Telephone listings for the various services

ACUTE CARE Lions Gate Hospital


231 East 15th Street, North Vancouver

Discharge Planning Contact the head nurse on the particular ward

Emergency Department


Social Worker (Emergency) 604-984-5855 Support for patients and their families in dealing with illness.

Palliative Care Program


Physical care and emotional support for terminally ill patients and their families.

Patient Information Rehabilitative Services

Social Work

604-988-3131 604-984-5809




• Manual Therapy & Manipulation

• Hip & Knee Replacement Rehab

• IMS & Acupuncture

• Osteoarthritis & Osteoporosis

• Spinal Traction

• Post Fracture Rehab

• Kinesiology Supervised Exercise Programs


#206 - 1200 Lynn Valley Road, North Vancouver NORTH SHORE 2016 SENIORS DIRECTORY 17


ReAct Adult Protection, VCH

A wide range of community-based, supportive health care services are available to persons with health problems and disabilities who need support and assistance. Services include assessment, individual service delivery plan, coordination of health services and referral to appropriate community resources. Services are provided in community health centres, patient’s homes, in the community and in residential facilities.

Home Support Services


Home Support is a service that is designed to supplement, rather than replace, the efforts of individuals to care for themselves at home with assistance of family, friends and community. Services include monitoring of nutritional needs, assisting with activities of daily living such as bathing, dressing, mobility and transfers, safe medication management, prevention of falls, respite for caregivers, and socialization in the community. Home Support Services are subsidized services that are available for eligible clients who are living at home and have acute, chronic, palliative or rehabilitative health care needs. A referral to the home care program can be made by anyone and you are eligible for service if you are a non-sponsored Canadian citizen or permanent resident, have lived in British Columbia for the previous 3 months and are 19 years of age or older. After referral you may be visited in your home by a care coordinator who will assess your needs and identify the type and amount of service required. If you choose to hire a caregiver privately be sure to check references. Many of these individuals and agencies are skilled and caring. However, it is a sensible precaution to look into the background of those who will have access to your home.


(Mon. to Fri. 9:00 am - 4:30 pm) This program receives reports, provides consultation, and coordinates responses to adults who are abused, neglected or self-neglected. These people may be unable to seek support and assistance on their own due to restraint, physical or mental limitation or illness, disease, injury or other conditions that affect their ability to make decisions about the abuse and neglect. Referrals to this Program will be responded to in accordance with the Adult Guardianship Act. Referrals may come from professionals or community members. Referral sources are kept confidential.

Maintain your independence and dignity Elderberry Senior’s Support Service will put you at ease with our non-clinical approach to senior support.  Companionship  Shop + Drop  Tasks Around the Home

 Transportation  Gardening  Meal Preparation

Janice Fletcher 604-992-8072 18 NORTH SHORE 2016 SENIORS DIRECTORY




Churchill House (Chartwell Seniors Housing)


Margaret Fulton Centre, 1601 Forbes Avenue

(has both subsidized and private options) 150 West 29th Street, North Vancouver

West Vancouver

Kiwanis Manor


990 22nd Street Admission to Margaret Fulton and West Vancouver ADC is arranged by calling North Shore Home & Community Health Services at 604-986-7111. This program operates 5 days a week at both sites and offers nursing supervision, health monitoring, personal care assistance, recreation and a nutritious lunch. A Community Bathing Program is available at Margaret Fulton Centre. Transportation is available to both sites.

ASSISTED LIVING Includes rental accommodation, hospitality services, as well as personal care services to individuals in need. If you are living alone, isolated, and need help with meals and personal care, this may be an option for you. There are three subsidized Assisted Living units on the North Shore: Cedar Garden and Churchill House in North Vancouver and Kiwanis Manor in West Vancouver.

SUBSIDIZED ASSISTED LIVING FACILITIES Placement in subsidized assisted living facilities is coordinated through Vancouver Coastal Health. They can be reached at 604-986-7111.

Cedar Garden Assisted Living


959 21st Street, West Vancouver



659 Clyde Avenue, West Vancouver

Churchill House (Chartwell Seniors Housing)


(has both subsidized and private options) 150 West 29th Street, North Vancouver

Hollyburn House


2095 Marine Drive, West Vancouver

RESIDENTIAL CARE FACILITIES Residential care facilities are for those who have complex needs, require 24 hour nursing care and supervision, and are not able to remain safely in their own homes. Admissions to subsidized care facilities are coordinated through Vancouver Coastal Health and are made on a priority basis. Clients typically agree to accept the first available, appropriate bed within 48 hours of it being made available. To contact Vancouver Coastal Health, please call 604-986-7111.


1250 Cedar Village Close, North Vancouver

A pharmacy that recalls the days when customers knew their pharmacist by name. Filling modern prescriptions with old fashioned service. 1531 Lonsdale Ave., North Vancouver, BC Phone: 604.985.1901 • Fax: 604.985.1907

A personalized approach to your health NORTH SHORE 2016 SENIORS DIRECTORY 19

HEALTH AND SUPPORT SERVICES cont. Subsidized Residential Care Facilities in North Vancouver: Cedarview Lodge


1200 Cedar Village Close

Evergreen House


Lynn Valley Care Centre


(has both subsidized and private pay beds) 1070 Lynn Valley Road, North Vancouver

Sunrise of Lynn Valley


980 Lynn Valley Road, North Vancouver

231 East 15th Street


Kiwanis Care Centre – North Shore

There are interdisciplinary community health teams to provide the public with primary health care services.


2444 Burr Place

Lynn Valley Care Centre


Parkgate Community Health Centre


(has both subsidized and private pay beds) 1070 Lynn Valley Road

Parkgate Community Centre, 2nd floor 3625 Banff Court, North Vancouver Serves the residents who live east of Lynn Creek.

Subsidized Residential Care Facilities in West Vancouver:

Central Community Health Centre

Capilano Care Centre

5th floor, 132 West Esplanade, North Vancouver Serves the residents who live north and south of the Upper Levels Highway between the Capilano River and Lynn Creek.


525 Clyde Avenue

Inglewood Care Centre


725 Inglewood Avenue

West Vancouver Care Centre

West Community Health Centre 604-925-1247

1675 27th Street

Private Pay Residential Care Facilities Hollyburn House


2095 Marine Drive, West Vancouver



241 - 2121 Marine Drive, West Vancouver Serves the residents who live in West Vancouver, Lions Bay, and Bowen Island.

Chronic Disease Education Centre


Provides diabetes education program, nutritional counselling and footcare program. Clients must be referred by their doctor. Located at the West Vancouver Community Health Centre.

Enhancing your quality of life is our goal with Ostomy Supplies. Serving the community since 1973.


The North Shore’s Ostomy Centre 604-985-1481 • 1401 St. Georges Ave, North Vancouver



Nutritional assessment and counselling can be provided from the local health department. You may also talk to a Dietitian at HealthLinkBC (call 8-1-1).

Geriatric Outreach Program 604-904-6200 Provides in-home specialized assessment and treatment of community-dwelling, frail adults aged 65+ who have multiple, complex problems that threaten their health and independence. Helps caregivers plan for the care of the older adult who needs assistance. Referrals can be made by a doctor or community health team member. The program serves seniors living in the North Shore health region in their own home, or are now in hospital ready to go home, but are at high risk to return to hospital.

Home Care Services


Services can be provided through Vancouver Coastal Health’s North Shore Home & Community Care assessment process or purchased privately. See Home Support Services.










We Care helps you balance your family commitments with confidence CALL NOW FOR CARE: 604.980.6350 WWW.WECARE.CA

Helping you. Live your life.



HEALTH AND SUPPORT SERVICES cont. Health & Home Care Society of BC

Home Rehabilitation Services 604-327-9525

Family Respite Centre, 2711 East 49 Avenue, Vancouver Clients who have used the centre before may call direct. New clients must contact their Case Manager.

Home Care Nursing


This program provides assessment, direct nursing care, support and service co-ordination to clients in their homes. Focus is on client goals for health, client independence and autonomy.

Community Bathing Program


The Community Bathing Program is available to eligible seniors and others with disabling chronic care problems. Services include a hydrosound tub and access to a bath once a week in a well-equipped, suitably private environment that is staffed all times by a bathing program assistant.


Immunization The local health department provides free flu clinics every fall for seniors and administers adult, nontravel immunization throughout the year. Call your Community Health Centre for information.

North Shore Hospice

         Â? Â?    Â?  Â?          ­ 


Â? Â Â 







319 East 14 Street, North Vancouver Provides care for patients with a prognosis of three months or less and who are registered with the North


 Â Â


Physiotherapy and Occupational Therapy services are provided to homebound and/or those that require comprehensive Home Management Safety Assessment. Promotes and maintains a client’s optimal functional independence in a safe home environment and will help determine the need for specific medical equipment and supplies. Call Seniors’ One Stop (604-983-3303) for private physiotherapists who make home visits.

HEALTH AND SUPPORT SERVICES cont. Shore Palliative Program. The hospice has 15 single resident rooms. Also provides a palliative day program for non-residents. Referral needed by Physician or Community Health Nurse.

Older Adult Mental Health Team


Suite 350 - 145 West 17th Street, North Vancouver Provides mental health outreach, assessment and treatment by an interdisciplinary team to North Shore residents aged 70 and over who are experiencing complex mental illness, substance use, or abuse, neglect or self-neglect. Adults under 70 years of age with dementia will be considered on an individual basis. Services include: consultation, assessment, treatment, rehabilitation and education. Also provides treatment to clients with substance use and group support groups through the STRIVE group, financial/legal competency assessments, as well as psychosocial rehabilitation through the North Shore Bright Spot group.

Respite Program


Respite is available to caregivers of clients who are registered with the Home Care Services program. Respite may be provided in the home or by the client attending an Adult Day Centre. Subsidized respite beds, located in community care facilities, are available for longer periods of time and are accessed through the case manager. In addition, Amica at West Vancouver, Hollyburn House, Lynn Valley Care Centre and Sunrise of Lynn Valley provide private respite beds that may be accessed by contacting the facility. The Health & Home Care Society in Vancouver also has respite beds that can be accessed by North Shore residents: 604-327-9525.

Osteoarthritis Service Integration System (OASIS) 604-904-6177 231 East 15th Street, North Vancouver The osteoarthritis service integration system is an assessment, education and referral program that helps people with osteoarthritis self-manage their condition and access support services at any stage of the disease. The interdisciplinary team is made up of physiotherapists, occupational therapists, nurse clinicians and dieticians who assess the client’s needs, develop an action plan and assist in accessing support services.

Our North Shore company provides specialized care for seniors with Alzheimer’s, Dementia, Parkinson’s and Diabetes We provide the following services at affordable pricing: Transportation to and from appointments ■ Shopping ■ Bathing ■

■ ■

Pet care Before and after surgical care Meal preparation

Monitoring and recording BP, P Live in/out

Call for a free consultation.

Canadian Seniors Services

604-790-3636 | NORTH SHORE 2016 SENIORS DIRECTORY 23

Your Lonsdale recovery centre. Physiotherapy for your aches and pains, pre and post surgery, dizziness and balance services, acupuncture and more.

We welcome patients of all ages! Senior friendly. General and restorative dentistry. Bridges, dentures, dental implants and more.

Expect Something Extra! Your One Stop Pharmacy for prescriptions, medical equipment for sale & rent, diabetic, ostomy, wound care supplies, nutritional supplements & professional fittings on braces, mastectomy products, compression socks, free hearing tests & senior’s discount. We also compound pet medications, offer free delivery & provide mobile services. DVA & Ministry coverage provided.


Arthritis Answers Line

Alano Club of the North Shore 604-987-4141 176 East 2nd Street, North Vancouver Provides a safe, clean and alcohol free environment for recovery groups.

Alcohol and Drug Addiction Program “Stepping Stones” 604-982-5616 Stepping Stones is a holistic day program for addiction and substance abuse. It is also open to people who have a mental illness in addition to substance abuse.

Alcohol and Drug Information and Referral Service 604-660-9382 Provides 24-hour information and referral to a variety of drug and alcohol counselling, detox, treatment, and support groups for individuals and family members.

Avalon Women’s Centre


#203 - 657 Marine Drive, West Vancouver Provides supportive drop in environment with resources and meetings for women seeking recovery from addiction.

Alzheimer Society of BC Resource Centre 604-984-8348 (North Shore & Sunshine Coast) #212 - 1200 Lynn Valley Rd, North Vancouver Helps those concerned with or facing dementia build the knowledge, skills, and confidence to maintain quality of life. Resource Centres offer information, educational opportunities, support groups.


Trained volunteers provide general information, emotional support, assistance to locate community resources and guidance to access the health care system.

Arthritis Society

604-714-5550 1-800-321-1433

Provides information, education and social support for those with arthritis. Raises funds for research, advocacy, community based self management programs, and public forums.

BC Ambulance Service (non-emergency number)


The cost of transporting a BC resident, (covered by MSP), by ambulance is subsidized by the Province of British Columbia. Where an emergency medical problem requires that you be transported by ambulance, MSP recipients will be billed a user fee of $80. Those receiving MSP Premium Assistance may have charges waived by calling 1-800-665-7199. When an ambulance is called to a residence, care facility or patient’s place of employment and transportation is not required or is refused, a response fee of $50 is charged.

BC Balance and Dizziness Disorders Society 604-878-8383 Provides information and support for persons with balance, dizziness and all vestibular disorders. The Society sponsors talks by professionals, compiles lists of support and information resources and holds 5 meetings per year in Vancouver.




Quality of Life with Trust, Respect and Dignity through Living Well

CALL 604.904.2397



HEALTH AND SUPPORT SERVICES cont. Canadian National Institute for the Blind (CNIB)

Eye Deal 604-431-2121

Works with people experiencing any degree of low vision. Help includes counselling, rehabilitation, teaching, orientation and mobility adjustments. Call CNIB Intake Services for information.

Companioning Community Care Program 604-985-8713 A community volunteer program that offers on-site and in-home programs for adults directly affected by life limiting illness, side effects of cancer treatment, bereavement or disability and for their loved ones. Support options include guided meditation, restorative yoga, gentle touch or therapeutic touch to promote deep relaxation and a sense of well-being; bereavement support groups, walking companions and weekly volunteer visits. Counselling is available on a sliding fee scale.



Support Group for people with low vision. The program consists of guest speakers and sharing of information. Meets 3rd Monday of each month from 10:00 - 11:30 am at the West Vancouver Seniors Activity Centre. $2.25 drop in fee.

My Parkgate Break


Provides recreational, social, and mild fitness programs to persons with dementia. Takes place on Tuesday and Thursday at Parkgate Community Centre. Fee based.

North Shore Better at Home Program


Provides seniors with basic, non-medical support in the form of light housekeeping, transportation, assisted grocery shopping, minor home repairs, and yard work. Fees are based on client’s income and ability to pay.

HEALTH AND SUPPORT SERVICES cont. North Shore Disability Resource Centre 604-985-5371

Parkinson Society, British Columbia 604-662-3240

Provides residential services, community support, information and advocacy to individuals with disabilities and their families, including assistance with CPPD and PWD applications and reconsiderations.

Provides education, events, and groups which provide social time to exchange experiences and ideas for patients, family and friends. Monthly meetings are held on the 2nd Wednesday of each month from 1:30 pm - 3:00 pm at Highlands United Church, 3255 Edgemont Blvd., North Vancouver. A Caregivers group is held on the 4th Tuesday of every month at 10:30 am, at Amica, 659 Clyde Avenue, in West Vancouver.

North Shore Schizophrenia Society 604-926-0856 The support centre offers information on all major mental illnesses as well as personal support to family members.

North Shore Stroke Recovery Centre 778-340-5803 The Centre provides post-hospital peer-based support and continued recovery for stroke survivors and caregivers living in the community. Wellness and independence are the primary goals of this program.

Office of the Seniors Advocate


Provides a single provincial phone line that will allow seniors and their families to report concerns about care, and to provide such clients with direct support and timely follow-up through to resolution.

Osteoporosis Society of Canada 1-800-463-6842 Supports people who have, or are at risk for osteoporosis. Works to educate, empower and support individuals and communities in the riskreduction and treatment of osteoporosis.

COUNSELLING & SUPPORT Canadian Hard of Hearing Association (North Shore Branch) 604-926-5222 Provides support and information for the public through presentations and social programs. Association works closely with other community groups to promote the installation of appropriate equipment in public places. Regular meetings on the North Shore, “Sound Advice” workshop and educational presentations.

Cancer Connection (Canadian Cancer Society)


Wherever you are in BC or Yukon, support from trained Cancer Connection volunteers is available to any adult with cancer.

Caregiver Support Program 604-982-3320 For those who provide emotional or practical support to an adult friend or family member. Learn how to access health care and community services, take the

GUIDANCE WELL-BEING Every Day Counts is a FREE program that helps patients facing serious illness and their families realize their best quality of life. This 3-prong approach includes Guidance sessions to answer your questions on a variety of important topics, Well-being classes in yoga, relaxation, pole walking, music therapy and Beautiful You and Support through counselling. It is a progressive and flexible program designed to meet the specific needs of patients and their caregivers.

For more information about Every Day Counts Program and the upcoming sessions, please contact: Jane Jordan l 604-984-3743 l

SUPPORT Every Day Counts P R O G R A M Program funded by North Shore Hospice Society. In collaboration with Vancouver Coastal Health.


HEALTH AND SUPPORT SERVICES cont. time to care for yourself, and increase your confidence in your caregiving skills. Join us in an atmosphere where it is okay to discuss the challenges and positive experiences of caregiving.

Clinical Counsellors


The BC Association of Clinical Counsellors has a referral system accessible by phone or internet.

Family Services of the North Shore 604-988-5281 Support programs including on-site and in home programs, grief support, and Clinical Counselling Services (fees based on a sliding scale). Discover ways to boost your sense of wellbeing and positively impact your quality of life.

Grief Recovery (North Shore) 604-696-1060 Program of education and group discussion offered over a six week time period. On-going support group may follow the initial program depending on the need of the participants. Evening meetings are offered at various times throughout the year. There is a registration fee, however if there is financial need, subsidies are available.

Living Systems Counselling 604-926-5496 Offers Bowen Family Systems Therapy to couples and families experiencing difficulty adjusting to some aspect of life. Fees charged on a sliding scale.



Matches older isolated adults with volunteers who assist with transportation and recreational options,

the registration process, and the initial stages of participation until they gain confidence to “Live Independently and Keep Social.”

North Shore Palliative and Supportive Care Program 604-988-3131 ext. 4701 Provides free counselling to patients and family members or care givers connected to the North Shore Palliative and Supportive Care Program of Lions Gate Hospital, which also includes the North Shore Hospice and Day program. Family members can also receive bereavement services following the loss of their loved one.

Self-Management Programs 604-940-1273 Toll Free: 1-866-902-3767 Free 6 week programs that provide practical suggestions to help overcome everyday obstacles to people with chronic health conditions by providing tools, tips and strategies to help you get more out of life. Program also provided on-line. Programs are also available that address Chronic Conditions, Chronic Pain, Diabetes and Arthritis/Fibromyalgia, and “Active Choices,” a personal telephone support program to encourage regular physical activity.

Seniors Peer Support


Trained volunteers meet on a one-to-one basis with North Shore seniors to address challenges in relation to aging, relocation, loneliness, bereavement, retirement, relationships, etc. Confidential emotional support is free of charge. Languages spoken include English and Farsi, with access to Spanish and German. Regional member of Seniors Peer Counselling BC.

Accredited by Accreditation Canada, we serve North Vancouver with quality: Live-In Care • Complex Care • Personal Support Providing the finest home care to the North Shore for more than 40 Years!


 (604) 926-3344

WHY DO I HEAR BUT NOT UNDERSTAND? Did you know that 47% of adults age 60-79 have




hearing loss?1 Your hearing difficulties could be caused by damaged hearing hair cells inside your inner ear (cochlea). When damage occurs in the highfrequency areas of the cochlea, speech may sound garbled and comprehension may become difficult. A comprehensive hearing assessment will identify the challenges you face and what can be done to help improve both your hearing and your comprehension. It takes less than 60 minutes, you don’t need a referral from your doctor, and there’s no cost or obligation whatsoever.

CALL US TODAY TO BOOK YOUR FREE HEARING TEST! • Abbotsford | 1975 McCallum Road | Call Mekala at 1-888-719-1440 • Burnaby Cameron | 255-9600 Cameron Street | Call Kelsi at 1-888-719-0874 • Burnaby Hastings | 4121 Hastings Street | Call Vivian at 1-888-719-0576 • Chilliwack | 45966 Yale Road East | Call Corrina at 1-888-533-3706 • Langley | 20654 Fraser Highway | Call Dominque at 1-888-719-0987 • North Vancouver | 1803 Lonsdale Avenue | Call Herla at 1-888-719-1629 • West Vancouver | 311-575 16 Street | Call Elaine at 1-888-719-1460 • White Rock | 1479 Johnston Road | Call Alanna at 1-888-719-1405

Hearing tests are provided free of charge for adults ages 18 and older. Some conditions may apply. Please see clinic for details. [1]


Senior Service Providers North Shore










The North Shore Senior Service Providers is a collective of serious, professional, trusted and reliable businesses and service organizations. We collaborate to share information, educate and inform seniors about relevant changes, issues and upcoming events important to our community. Our aim is to provide information, support and options for Seniors living at Home.

Senior Service Providers North Shore











If you would like information about membership or to be a guest speaker please email for more information.

Toll Free: 1.855.832.4878



For a list of adaptive clothing suppliers call Seniors’ One Stop Information Line at the number above.

Aids to Independent Living (A Canadian Red Cross Society Program) 604-709-6600 Provides free loans of equipment including hospital beds and lifts. A financial eligibility test considers both monthly income and savings. An application is needed from your community health occupational therapist or a physiotherapist.

Western Institute for the Deaf and Hard of Hearing


Communication Aids Department and Showroom provides information, a hands-on display and rentals of assistive listening devices, signaling devices, telephone and television devices and TTYs. Offers “Lend-An-Ear” Loaner Hearing Aid program, providing reconditioned hearing aids at nominal cost to individuals. Also offers a full service hearing clinic including hearing tests, evaluation and sales of new digital hearing aids, and speech reading classes. Employment counselling services also available.

Capilano Community Services Society– Red Cross Health Equipment Loan Program 604-988-7115 Lends medical equipment, wheelchairs etc. for up to three months by donation. Depends on availability. Must have referral from a health care professional stating type and/or size of equipment needed.

Telus Relay Service Assistance


The Telus Relay Service provides specially trained operators to relay conversations by teletypewriter (TTY), Voice Carry Over (VCO) or Hearing Carry Over (HCO). Telus Relay Service offers free local calling. Registered special needs customers have access to significant long distance savings.

Voice to TTY TTY to Voice TTY to TTY

1-800-855-0511 711 1-800-855-1155

Daughter For A Day is here to provide the care you need - 24 hours a day, 7 days a week. • companionship • personal care and assistance with grooming, bathing • transportation to appointments and errands

• meal prep and cleanup • exercise and social stimulation • caregiver relief • medication reminders

Call Now for a Complimentary Assessment! 778-990-8315 •



Kiwanis Carneby Place

The following is a listing of housing for seniors on the North Shore which rent for less than market value. BC Housing units rent for 30% of household income; other housing providers have their own criteria for setting rental rates. Separate applications need to be made to each housing provider. Housing placements are based on a variety of criteria so it is difficult to predict how long an applicant will wait. Different housing providers have different criteria. Some complexes accept those aged 55 on a fixed income, low income or disability pension. Others will only accept persons aged 65 and over. Call Seniors’ One Stop Information Line at 604-983-3303 for a brochure. For information on assisted living or residential care, please see pages 19-20.


1215 St. Georges Avenue

Kiwanis Lynn Manor


2555 Whitely Court

Kiwanis St. Andrews


1480 St. Andrews Avenue

Kiwanis Towers


170 West 2nd Street

Lions Manor (Deep Cove)


4290 Naughton Avenue

Lions Plaza


800 Apex Avenue


**Manor House


(BC Housing Application for subsidy) 145 West 5th Street


245 East 3rd Street

**Capilano House


(BC Housing application) 1551 Bridgman Avenue

**Chelsea North


(BC Housing Application) 121 West 15th Street

**Grant McNeil Place (BC Housing Application) 202-236 West 1st Street and 203-237 West 2nd Street


**Mount Seaview


(BC Housing Application) 885 West 16th Street

Quay View Housing


150 West 2nd Street

**Saint Andrews Place 604-433-2218


(BC Housing application) 95 St. Andrews Avenue

Silver Lynn Apartments


1335 East 27th Street

Moving? Trusted Professionals since 1961

Moving the Greater Vancouver community for over 50 years.

CALL FOR A FREE ESTIMATE Three-time Winner N.V. Chamber of Commerce Business Excellence Award


SINCE 1973

LICENSED • BONDED • INSURED 1550 Bay Street, North Vancouver


HOUSING SERVICES cont. **Twin Towers


(BC Housing application) 172 East 2nd Street

Zajac Norgate House

Kiwanis Terrace


**Klahanee Park

1280 West 16th Street

(BC Housing application) 380 Klahanie Court


**Libby Lodge

Capilano Towers


(BC Housing application) 1475 Esquimalt Avenue

Kiwanis Court




(BC Housing application) 1495 Esquimalt Avenue **



(BC Housing application) 6645 Nelson Avenue

**Sunnyside Manor

2151 Gordon Avenue

Kiwanis Manor


975 21st Street

a single application can be used for any/all of these residences.

959 21st Street

Kiwanis Cypress


999 21st Street


Leslie Carl MacGREGOR PARKER Member of Senior Service Providers



Making your transition from home to home easier.

Earning your trust and taking care of your referrals.

Dedicated to working with Senior’s, I will listen to your needs and ensure your move is handled competently and professionally. Call today for a free in-home consultation.

Working alongside family and friends through each step of the downsizing process. We are connected to senior specialists: Trades People, Stagers, Lawyers and Notaries. Call me for a no-charge consultation.



Cooperative Housing Federation of BC 604-879-5111 Members own the cooperative housing development collectively and pay a monthly housing charge for units from the cooperative. An initial share must be purchased. For a list of cooperative developments call the above number or Seniors’ One Stop Information Line at 604-983-3303.

Home Adaptations for Independence Program (HAFI) 604-433-2218 Financial assistance to help low income seniors and people with disabilities modify their home environment to enable them to continue to live independently. Adaptations include items such as


handrails, ramps, walk-in showers, bathtub grab bars and seats. Assistance up to $20,000 in the form of a grant or forgivable loan is available for home owners and landlords/tenants who meet the eligibility requirements.

Residential Tenancy Branch 604-660-1020 A provincial government agency that provides information to landlords and tenants about their rights and responsibilities. The branch also helps to resolve disputes related to tenancy, such as claims for damages to premises, return of security deposits or disputing an eviction notice.

Senior Citizen’s Repair Service 604-529-1100 between 1:00 – 4:00 pm: 604-438-6990 Provides low cost, minor house repairs and maintenance to seniors and people with a disability living on fixed incomes in their own homes. Hours: Monday to Friday 9:00 am to noon.



A 45 minute drive from the North Shore on the scenic Sea-to-Sky is Shannon Falls Retirement Residence; a beautiful and affordable choice for senior’s living. Our building offers the perfect blend of spacious suites with spectacular views, all inclusive services and 24/7 staff allowing seniors to enjoy a lifestyle of supportive amenities, activities & companionship. Centrally located close to shopping and services, including the Squamish General Hospital and local Seniors Center, our wonderful community has it all! We know you’ll love our residence and friendly seniors community!

Call Lisa today for a complimentary Lunch & Tour or inquire about our Trial Stay rates 604-848-2000 38225 3rd Avenue, Squamish NORTH SHORE 2016 SENIORS DIRECTORY 35

HOUSING SERVICES cont. Seniors at Housing Risk Program


Provides assistance in finding housing for seniors who are homeless or at imminent risk of homelessness. Program delivered by Hollyburn Family Services.

Seniors Services Society 604-520-6621 Provides information on housing options for seniors in the Lower Mainland and outreach support to those seniors who are homeless or at risk of homelessness across the Lower Mainland.

Shelter Aid for Elderly Renters (SAFER) 604-433-2218 The SAFER program helps make rents affordable for BC seniors with low or moderate incomes. SAFER provides direct financial assistance to eligible residents of BC aged 60 or over who pay rent for their homes. You must have lived in BC for the full 12 months immediately preceding your application. The amount of subsidy you receive depends on the amount of your rent and on your monthly income.

Smoke Alarm Program District of North Vancouver: 604-980-7575 City of North Vancouver: 604-980-5021 West Vancouver: 604-925-7370 North Vancouver Programs assess, provide and install smoke alarms and batteries and assess home fire safety for seniors and people with disabilities who own their own homes (renters should talk to their landlords).

Tenant Information Line (TRAC) 604-255-0546 Non-profit which provides information on tenants’ rights in the areas of evictions, repairs, security deposits, rent increases, and arbitration hearings.

Seniors’ Supportive Housing Supportive housing is independent housing with a combination of onsite supports available to residents, including: a private living space, monitoring or emergency response, at least one meal per day, housekeeping, and recreational activities. A limited amount of support is provided by Vancouver Coastal Health to residents of Anavets, Sunnyside, and Twin Towers where a coordinator facilitates programs such as meals, exercise, mental fitness, podiatry, nursing clinics, support, and information. For a list of private supportive living residences, please contact the Seniors One Stop program at 604-983-3303.

Helping Seniors Access Provincial Government Services I enjoy meeting with constituents to discuss issues of concern and help them access the many Provincial Government Services available, such as the Medical Services Plan (MSP), Bus Pass Program, BC Housing Registry and many others. Visit for more information for seniors in British Columbia. Please contact me at my Constituency Office or attend one of my “Join Jane” events at Parkgate Community Centre and Lynn Valley Public Library. Watch for the times and dates of “Join Jane” published each month in the North Shore News and in my monthly e-mail newsletter.

Jane Thornthwaite MLA North Vancouver-Seymour

217-1233 Lynn Valley Road, North Vancouver Phone: 604-983-9852 •




Provides multilingual, 24 hour/7 days a week information about community, social and government services in BC, as well as access to the Red Book Online (a searchable database).

BC Centre for Elder Advocacy & Support (BCCEAS) 604-437-1940 #370 - 1199 Pender Street, Vancouver

• Seniors Advocacy and Information Line Provides support, information and referrals to callers.

• Legal Advocacy Program Offers advocacy and representation to older adults age 55+ on Tenancy, Debt, Pensions and Appeals, Assisted Living/Long Term Care, Discrimination, Abuse/Neglect, Financial Exploitation, Consumer Complaints, and Guardianship/Capacity.

• Victim Services Program Helps victims of abuse or a crime to access the justice system in addition to providing practical and emotional support. Assistance can be provided over the phone and callers may remain anonymous. This service is available whether or not the older adult has reported the incident to the police or to anyone else. Serves people 50+. Also takes 3rd party (witness) statements.

• Seniors Reaching out to Seniors Program Offers free workshops on financial literacy and elder abuse.

BC Health & Seniors Information Line


Access health and non-health related information on provincial government programs for residents and seniors in B.C.

BC HealthGuide Handbook The BC HealthGuide Handbook answers your questions about common health concerns and includes information on prevention, home treatment, emergencies, when to call a health professional and healthy lifestyle choices.

“Do Not Call List” for Telemarketers


To add your phone number to the “Do Not Call List” for telemarketers, you must call from the phone number you want to register. Call 1-866-580-DNCL (1-866-580-3625). You’ll hear a message confirming that your phone number has been added to the national DNCL.

HealthLink BC


Call to talk to a registered nurse, pharmacist or dietitian for help with any health concern, any time of the day or night. Learn when you can treat a problem safely at home, or when you need to see a doctor, or go to the emergency room. The service is available for those who are deaf or hearing impaired by calling 711, and multilingual translation also available.

What will your legacy be? Make a life-changing difference

You can help improve health care for your family and everyone in our community with a gift in your will to Lions Gate Hospital Foundation. You have the ability to make a difference in an area of health care important you, including: • New medical equipment • Facility upgrades • Staff education • Medical research For more information, please contact Joanne McLellan, Director of Planned Giving at 604-904-3553 or




#201 - 935 Marine Drive (2nd floor, Capilano Mall), North Vancouver Provides drop-in and telephone information and referral to community services on the North Shore and the Lower Mainland. Publishes the Green Book, a directory of North Shore agencies, organizations and services. A wide variety of free brochures are available.

and Using your documents. Nidus also operates the Personal Planning Registry – a centralized place to store important information and documents and make available to others who may need to know. Go to

Lionsview Seniors Planning Society 604-985-3852 Acts as a strong voice for seniors on the North Shore through research, planning and education. Promotes the participation of seniors in the ongoing coordinated planning and delivery of health, social and other activities that affect their quality of life on the North Shore. Lionsview hosts the Services to Seniors Coalition and the Seniors Planning Table for the North Shore.

Nidus Personal Planning Resource Centre & Registry

Nidus provides information and assistance with planning for incapacity, end-of-life and other life situations. A Representation Agreement is the only legal document for authorizing someone to make health and personal care decisions on your behalf. It can also cover routine financial affairs. Nidus also has information about the Enduring Power of Attorney, a common legal document for routine and broader financial and legal affairs. Go to > click on My Documents for information on Making

REACH YOUR HEALTH POTENTIAL Moveo Sport & Rehabilitation Centre provides exemplary service in rehabilitative and preventative care. We are pleased to announce our new modern, spacious location, offering: Physiotherapy, Chiropractic, Active Release Techniques (ARTÂŽ), Registered Massage Therapy, Acupuncture, Balance and strength for seniors, fall prevention and gait retraining with our parallel bars. Book with us online at! MOVEO SPORT & REHABILITATION CENTRE 102-1133 LONSDALE AVENUE 604 984 8731 38 NORTH SHORE 2016 SENIORS DIRECTORY

INFORMATION HEALTH AND SERVICES SUPPORT cont. SERVICES cont. North Shore Women’s Centre 604-984-6009 131 East 2nd Street, North Vancouver Provides confidential, free information and referrals to a variety of services. Has a drop-in centre, a legal clinic, a resource library with resources on topics of interest to women, public access computers, and offers support groups and workshops throughout the year.

Seniors’ One Stop Information Line 604-983-3303 Provides information about and referral to North Shore services such as health, transportation, housing, financial, legal, recreation, education and volunteer opportunities. Assists with basic forms for pensions, housing, SAFER etc. Hours: Monday to Friday 9:00 am to 4:30 pm. Volunteers are in the office for two to four hours each day, and will return voicemails within 24 hours if not available.

Service BC Hearing Impaired (TTY):

604-660-2421 604-775-0303

Can assist you in contacting a provincial government program, service or person. If the government number you have to call is long distance and within BC, the operator will put you through free of charge. Hours: Monday to Friday, 7:30 am to 5:00 pm

Service Canada 1-800-622-6232 Hearing Impaired (TTY): 1-800-255-4786 Callers can inquire about pension benefits, how to apply for the HST/GST credit or a social insurance number, get information about passport applications and taxes, locate their Member of Parliament and get general information about federal government programs and services.

Your Carriage Awaits...

when you or your loved ones need a helping hand We provide a wide range of support services for seniors; families with children; people with mobility, visual and cognitive challenges; and people recovering after surgery. “Through the door” accompaniment and assistance: Medical appointments Dialysis, eye & cancer clinics Airport, ferry and pleasure trips Social engagements and vacations Shopping, errands and more... In-home support Walker-friendly and Wheelchair Accessible vehicles Alzheimer’s & Dementia support Veterans Affairs Canada approved

Call 604.767.4030 Proudly serving the North Shore and Burnaby email: •




125 East 13th Street, North Vancouver BCID cards are very useful if you are not a driver and do not have a driver’s license. Take one piece of primary identification and one piece of secondary identification to the Driver’s Licensing Office. Pay the BCID card fee ($15 for those over 65 and free to those giving up their license) and have your photo taken. Your new card will be mailed within 4-6 weeks. Valid for 5 years.

BC Securities Commission: InvestRight for Seniors 604-899-6854 or 1-800-373-6393

decisions. It can also help family and friends recognize the warning signs that someone they love is the target of fraud, or dealing with investment losses. Speak to someone in the BCSC Inquiries group, 8:30 am to 4:00 pm, or visit online 24/7.

Consumer Protection BC 1-888-564-9963 Offers information and services to help consumers handle unscrupulous business practices. Regulates travel agents, cemeteries and funeral services, debt collection agencies, telemarketing, home inspections and bailiffs. Hours: Monday to Friday: 8:30 am to 4:30 pm

Through InvestRight, the BC Securities Commission offers independent, unbiased information to help seniors avoid fraud and make informed investment

Providing legal services including: • Wills & Estates • Estate Planning • Real Estate • Business & Commercial Law

• Civil Litigation • Family Law • Criminal Law • Personal Injury & ICBC


Services offered in Italiano, 中文, 200 – 879 Marine Drive North Vancouver ABOVE SHOPPERS DRUG MART

604.984.3646 |


North Shore Women’s Crisis Line (24 Hr.) 604-987-3374

The Community Policing Centres operate various programs for the residents of the City and District of North Vancouver. These programs include Child ID, Lock Out Auto Crime, Speed Watch, Graffiti Eradication and Citizens’ Crime Watch.

Office of the Public Guardian & Trustee (financial abuse of vulnerable adults) 604-775-1007

North Vancouver RCMP


147 East 14th Street, North Vancouver

Lower Lonsdale Community Policing Centre 604-969-7464 112 East 3rd Street, North Vancouver

District Crime Prevention Centre


Police – North Vancouver Non-emergency number Police – West Vancouver Non-emergency number ReAct Adult Protection, VCH

604-985-1311 604-925-7300


Seniors Information Line


North Vancouver District Hall, 355 West Queens Road, North Vancouver

ELDER ABUSE RESOURCES If you are being treated badly by someone close to you, you don’t deserve it. You can do something about it.



NON EMERGENCY NUMBERS: Emergency Social Services (after hours) 1-866-660-3194 North Shore Community Resources 604-985-7138

Seniors, we’re here to help My office is here to help you access provincial services like MSP, BC Housing or ICBC. 5 - 221 West Esplanade, North Van


LEGAL RESOURCES & PERSONAL SECURITY cont. • Seniors Reaching out to Seniors Program

LEGAL SERVICES Access Pro Bono Society of BC 604-878-7400 1-877-762-6664 Several North Shore Locations Lawyers do not appear in court but can assist in court preparation of civil and family law matters. An appointment is needed. You qualify if you cannot afford a lawyer or you cannot obtain legal aid.

BC Centre for Elder Advocacy & Support (BCCEAS) 604-437-1940 1-866-437-1940 TTY: 604-428-3359

Offers free workshops on financial literacy and elder abuse.


Lawyer Referral Service

• Seniors Advocacy and Information Line Provides support, information and referrals to callers. 7 days a week (excl. holidays) 8:00 am - 8:00 pm.

• Legal Advocacy Program Offers advocacy and representation to older adults age 55+ on Tenancy, Debt, Pensions and Appeals, Assisted Living/Long Term Care, Discrimination, Abuse/Neglect, Financial Exploitation, Consumer Complaints, and Guardianship/Capacity.

• Victim Services Program Helps victims of abuse or a crime to access the justice system in addition to providing practical and emotional support. Assistance can be provided over the phone and callers may remain anonymous. This service is available whether or not the older adult has reported the incident to the police or to anyone else. Serves people 50+. Also takes 3rd party (witness) statements.

Hollyburn Funeral Home Worldwide repatriation services Guaranteed pre-arranged funeral plans, burial or cremation Professional and caring staff available 24 hours a day, 7 days a week We honour all wishes of the family and carry them out with personal service

HELPING YOUR FAMILY SINCE 1935 OUR FAMILY SERVING V7V 1J7 1807 Marine Drive, West Vancouver, BC V&V 1J7 West Vancouver: 604.922.1221 • North Vancouver: 604.985.3454



This service provides the name of a lawyer who will give you an initial interview lasting up to 30 minutes for $25.00 + tax (to establish whether you have a case).

#370 - 1199 Pender Street, Vancouver



A library of pre-recorded tapes and on-line resources gives legal information about laws in B.C. Available 24 hours a day, 7 days a week.

LEGAL RESOURCES & PERSONAL SECURITY cont. LEGAL SERVICES – NORTH AND WEST VANCOUVER North Shore Provincial Court House - Legal Aid A website that provides legal information, education, and help for British Columbians.


200 East 23rd Street, North Vancouver Hours of operation: Tuesday - Friday: 9:00 am - 2:30 pm. No appointment needed. Take all documents to prove financial eligibility. For criminal and family law cases only.

Legal Services Society

131 East 2nd Street, North Vancouver Female family law lawyers provide private legal information and advice consultation for one hour on family law issues (separation, divorce, division of assets/property) for women. Intake necessary. Call for appointment: Mon. to Thurs. 9:30 am - 3:00 pm.


Non-profit organization provides legal information, advice, representation, legal aid services to people with low incomes.

Power of Attorney A Power of Attorney is a legal document. When you give someone Power of Attorney you give him or her legal power to take care of financial and legal matters for you. This might include paying bills, depositing or withdrawing money from your bank account, investing money or selling your house. Power of Attorney does not give the attorney (in this case attorney does not mean lawyer) authority to make decisions about health care. Powers of Attorney are usually drawn up by a lawyer or notary public.

Living Will Living Wills are not recognized legal documents in British Columbia. The BC Government has issued the “My Voice” advanced care planning guide to help seniors define the care they wish to receive. “My Voice” can be found online or you can contact the Seniors’ One Stop program at 604-983-3303 for a copy.

North Shore Community Resources Legal Services

North Shore Women’s Centre Legal Program 604-984-6009

Public Guardian & Trustee


#201 - 935 Marine Drive (2nd floor, Capilano Mall), North Vancouver Offers legal information, support, referral and advocacy services for low-income residents of the North Shore.


The Public Trustee’s Office gives information on Power of Attorney, Representation Agreements and Committee of the Estate to people wishing to ensure proper help for those who cannot manage their finances on their own.

Protect your Loved Ones

Based on the North Shore, the lawyers at Westcoast Wills and Estates focus only on estate planning and probate. We offer flexible meeting times and mobile service anywhere in Metro Vancouver if needed. We’re proud to donate 3% of all purchases to charity.

Wills Probate Committeeship • 604-230-1068

Westcoast Wills & Estates


LEGAL RESOURCES & PERSONAL SECURITY cont. Silver Harbour Seniors’ Centre Seniors’ Legal Advice & Referral Clinic 604-980-2474 144 East 22nd Street, North Vancouver Free confidential half hour appointment with a lawyer who may give advice and/or referral for more assistance. Thursdays only, by appointment.

UBC Law Student’s Legal Advice Program (at North Shore Neighbourhood House) 604-822-5791 Offers free legal advice to those who cannot afford a lawyer. Eligibility based on income. Help with simple wills and estates, small claims, criminal (no risk of jail), WCB, Social Assistance, Landlord/Tenant, human rights, consumer, E.I., debts. Nothing dealing with real property. Appointments take place during the school term. More frequent appointments during the summer. Call for an appointment.

MONITORING SERVICES For information on the private companies which provide monitoring services, please contact the Seniors’ One Stop program at 604-983-3303.

identification bracelet, a caregiver handbook and I.D. cards. Further information can be obtained by calling the North Shore and Sunshine Coast Alzheimer Resource Centre at 604-984-8348.

Canadian Medic Alert Foundation 1-800-668-1507 Supplies necklaces or bracelets with the MedicAlert emblem that will alert health care professionals of your medical condition in the event of an emergency. Keeps a 24 hour medical record on members for immediate access by doctors, hospitals and ambulance paramedics. Membership is $60/year plus the cost of the medical identification product which start at $39 (one time cost).

Identification Bracelets Can be purchased at drug stores, large department stores or jewelry stores. Can be engraved with the telephone number of the person plus a second contact number. For information on commercial home emergency response systems, call Seniors’ One Stop at 604-983-3303.

Alzheimer Wandering Registry 1-800-616-8816 The Safely Home program is designed to help those who are lost or disoriented to return home safely. Once registered, information about the individual is stored on a confidential police data base. Should an individual be found wandering or be reported missing, the information can be accessed by police anywhere in Canada. Registration is voluntary. For a one time fee of $60.00 the Alzheimer Society provides an

Lynn Valley Library

1277 Lynn Valley Rd. 604-984-0286

Parkgate Library 3675 Banff Crt. 604-929-3727

Capilano Library

3045 Highland Blvd. 604-987-4471

Books, eBooks, DVDs & more. Talking Books & Home Library Services. Free Programs & Technology Assistance.

Access it all at your Library! 44 NORTH SHORE 2016 SENIORS DIRECTORY

MEAL PROGRAMS & SHOPPING Food Hub – North Shore 604-987-8138 (NS Neighbourhood House)

Soup and sandwiches served on Wednesdays, and hot meals on Fridays, 11:45 am - 1:00 pm. Cost is $6.30.

225 East 2nd Street, North Vancouver Provides emergency food aid Wednesdays from 11:30 am to 1:00 pm (except Wednesdays when income assistance cheques are issued). Free soup served at 10:30 am on these days. Proof of residency and low income required.

North Shore Volunteers for Seniors 604-922-1575

Harvest Project

Parkgate Community Centre 604-983-6350


1073 Roosevelt Crescent, North Vancouver Provides food, clothing and client care services for those at risk of homelessness. Focus is to work with clients to set goals, direct them to appropriate support services and assist in rebuilding their lives.

Vancouver Coastal Health Nutrition Counselling

604-984-5752 press 3

Nutritional assessment and counselling can be provided by the local health department. Another source of information is HealthLinkBC at 8-1-1.

3625 Banff Court, North Vancouver Soup & sandwich Mon. & Wed. 11:30 am - 12:30 pm. Cost is $8.00/$6.00 for Seniors Centre card holders. Diner’s Club meals on Tuesday 5:00 - 6:00 pm: $6.00. Call 604-904-6483 the day before to reserve. Parkgate bus service can also pick up clients free of charge. Request transportation when you reserve.

St. Andrews United Church 604-985-0408 1044 St. Georges Avenue, North Vancouver Free community lunch Thursdays at noon. St. Andrews also has a free community dinner on the Friday (6:00 pm) prior to the distribution of Social Service cheques.

HOT MEALS IN THE COMMUNITY Congregate Meal Program “Diners’ Club”

275 21st Street, West Vancouver Tuesday Bridge and Luncheon at 12:00 noon and Wednesday Activities and Luncheon at 12:00 noon.


A three course hot meal is offered at a number of North Vancouver locations on various days of the week at 5:00 pm for only $6.00. A lunch ($4.00) is also served on Wednesdays at 12 noon at Molly Nye House, 940 Lynn Valley Road.

John Braithwaite Community Centre 604-982-8300

Silver Harbour Seniors’ Activity Centre 604-980-2474 144 East 22nd Street, North Vancouver Full course, hot meal available Mon. to Fri. 11:45 am 1:00 pm. Soup/sandwiches: 11:30 am - 1:00 pm. Light refreshments available Mon. to Fri. 9:30 am 2:30 pm. Takeout available.

145 West 1st Street, North Vancouver


Delivering hot nutritious meals to your loved ones on Mondays, Wednesdays and Fridays. Our smiling volunteers are a reliable presence in the lives of those who want to continue living independently.

Caring for the Community Please call us about our service or visit us on the web


MEAL PROGRAMS & SHOPPING cont. West Vancouver Seniors’ Activity Centre


695 21st Street, West Vancouver Cafeteria open: Mon, Wed, Fri: 9:00 am - 3:30 pm; Tues and Thurs: from 9:00 am - 7:00 pm (hot food served from 11:30 am – 1:30 pm and 5:00 – 7:00 pm). Hot lunches everyday: 11:30 am - 1:30 pm Sat/Sun: 10:00 am - 2:00 pm

MEALS AT HOME Meals on Wheels 604-922-3414 A volunteer service which delivers meals to ill, disabled, or elderly North Shore residents who are unable to prepare nutritious meals for themselves. Meals are delivered Mondays, Wednesdays and Fridays between 11:30 am and 1:00 pm. Office Hours: Mon., Wed., Fri., 8:30 am - 1:00 pm.

Salvation Army: Frozen Meals 604-988-7225 105 West 12th Street, North Vancouver Open Monday to Friday from 9:00 am - 5:00 pm. The cost is $1.00 Soup, $3.50 Casserole, $4.00 Full Meal. Call ahead to order or drop in. Delivery available. Call Seniors’ One Stop at 604-983-3303 for a list of private companies that deliver.



1650 Lonsdale Avenue, North Vancouver No delivery charge for seniors 65+ and persons with disabilities. Orders must be placed before 3:00 pm for same day delivery.

Marketplace IGA


150 West Esplanade, North Vancouver Orders under $25: delivery charge of $10; Orders over $25 are free. Orders taken: Wednesdays 8:00 10:00 am. Same day delivery.

Queensdale Market


3030 Lonsdale Avenue, North Vancouver Minimum order: $25. Orders taken: Tuesdays and Wednesdays 9:00 am - noon. Same day delivery.

Shopping 4 Neighbours


Volunteer will call clients to take orders. Registration required. Shopping done at the Queensdale Market, 3030 Lonsdale Avenue, North Vancouver. Orders taken Tuesday for delivery on Wednesday.

Thrifty Foods Sendial Program 1-800-667-8280 845 Marine Drive, North Vancouver To register call the above number or visit

Compounding Unique & Customized Medications since 1968. 604-985-8241 • www 101-145 East 13th St, North Vancouver 46 NORTH SHORE 2016 SENIORS DIRECTORY




Minimum $35 order for free delivery. Orders taken: Monday & Wednesday 8:30 - 11:00 am. Next day delivery.

Dairyland Foods


Offers a wide variety of products including dairy, coffee/tea, bread, bacon, cookies, soap, organic food and more. Orders taken: Monday to Friday, 8:00 am - 3:00 pm. Delivery once/week depending on neighbourhood.

SHOPPING DISCOUNTS FOR SENIORS Many businesses offer discounts to seniors. For more information, please contact the Seniors’ One Stop program at 604-983-3303.


Those registered with HandyDART may call and make a booking for a trip to a grocery store. Clients must arrange for the store to deliver groceries. HandyDART allows two bags per person.

North Shore Volunteers for Seniors 604-922-1575 One-to-one volunteers may accompany seniors for light shopping.

Parkgate Community Centre Seymour Access Bus 604-983-6373 The Access Bus travels every second Friday from Parkgate Community Centre to Lynn Valley Mall picking up seniors from bus stops on a designated route. Volunteers are on board to assist with bags and walkers. Small fee for service.

SHOPPING PROGRAMS Capilano Community Services Society – Seniors’ Hub, North Vancouver 604-988-7115 • Grocery shopping is done in combination with other programs such as walking program, neighbourhood coffee groups, or medical appointments • “Shopping with Doris” – North Van clients who need an escort are accompanied door to door for grocery shopping. Tuesday, 1:00 - 2:30 pm. Monday: mall shop & walk 1:00 - 2:30 pm Wednesday: mall 10:30 am - 12:30 pm

Leave a Legacy


Supporting People with Developmental Disabilities

1070 Roosevelt Crescent North Vancouver, BC

Plan ahead… support an organization that you hold near and dear to your heart, beyond your lifetime! Planned giving provides:

• Control over your finances • Increased peace of mind • A chance to make a significant difference

Your planned gift will help ConneXions be there in the future for those that we support and those who need us the most. NORTH SHORE 2016 SENIORS DIRECTORY 47

SOCIAL, EDUCATION & RECREATION PROGRAMS Community Integration Services Society 604-986-1511

on socialization rather than skills, please call for a program guide. Senior volunteers are welcome.

Provides community based programs for developmentally disadvantaged people 45 years or older. Participants are integrated both socially and physically through recreation, leisure, education and vocational opportunities.

North Shore Keep Well Society 604-988-7115 ext. 27



North Shore Eldercollege Society is a not-for-profit organization founded by a group of volunteers who believe that lifelong learners need a place to share a love for learning. The focus is on developing general interest classes with an emphasis on intellectual stimulation. From archaeology to zoology and everything in between, classes have an emphasis on thinking, learning and enjoyment.



A not-for-profit educational organization which offers more than 5,500 educational tours in 150 countries. Alongside local and renowned experts, experience indepth learning opportunities, from cultural tours and study cruises to walking, biking and more.

North Shore Connexions – The Summit 604-904-0842 The Summit program provides leisure programs for seniors with developmental disabilities. The program focuses on accessibility and integration in the community. Programs are run at various seniors’ centres in North and West Vancouver. Conversation groups, fitness programs, and sing-alongs are offered. All seniors from the community are welcome to access the Summit Drop-In Centre. Seniors that would like to participate in adaptive programming, focused

These free programs for seniors take place weekly in various locations. Activities include mild exercises, blood pressure monitoring, massage (shoulder, hand and foot), nutrition counseling, medication awareness, speakers and social events. Call the above number for program times across the North Shore.

North Shore Multicultural Society 604-988-2931 Offers various programs and services for immigrant seniors. Government sponsored (free): English language program for adults (Mosaic/NSMS), Seniors’ Social Club (Farsi & Mandarin) and Seniors’ Bridging Program and low-cost fee for service English language classes. We provide information, orientation and referral services in Farsi, Korean, Tagalog, Mandarin and Cantonese. Immigrant seniors programs and services are available throughout the year. For information about current programs please contact our office.

Simon Fraser University – Liberal Arts and Adults 55+ Program 778-782-8000 The SFU Seniors Program offers low-cost, academic, intellectually stimulating non-credit courses to lifelong learners 55+ at the university’s downtown Harbour Centre campus. Courses are offered three times per year, beginning in January, May, and September. Seniors are encouraged to visit the website or call for more information and for current locations.

Meet friends and stay active at NVRC • Fitness Centre • Aquacise, Yoga, Zumba • Swimming & Skating • Dance, Pottery, Painting, Quilting

604 987 Play (7529) • 48 NORTH SHORE 2016 SENIORS DIRECTORY

• Bus Trips, Lunches, Walking Groups • And lots, lots more!

SOCIAL, EDUCATION & RECREATION PROGRAMS cont. LIBRARY – HOME SERVICE North Vancouver City Library 604-998-3460 Personal delivery of books and taped books to homebound City residents.

North Vancouver District Public Library 604-990-5800 Local 8124 (Home Library Service) Local 8125 (Talking Books) Provides personalized library services, with selection of books and audiobooks to homebound people throughout the District. Also hosts library afternoons in care facilities and seniors’ complexes. Delivers books monthly. Also selects and delivers talking books for those who require this service.

West Vancouver Memorial Library

NORTH VANCOUVER • Delbrook Community Recreation Centre 600 West Queens Road

• Harry Jerome Community Recreation Centre 123 East 23rd Street

• John Braithwaite Community Centre 145 West 1st Street

• Karen Magnussen Community Recreation Centre 2300 Kirkstone Road

• North Shore Neighbourhood House 225 East 2nd Street

• Parkgate Community Centre 3625 Banff Court


Library Home Service selects and delivers talking books and library materials to homebound residents and care facilities in the District of West Vancouver.

RECREATION CENTRES & FACILITIES North Vancouver Recreation & Culture Commission All Enquiries 604-987-7529 Recreation Information in Farsi 604-983-6416

• Ron Andrews Community Recreation Centre 931 Lytton Street

• William Griffin Community Recreation Centre 851 West Queens Road (closed until fall of 2016 - will reopen as Delbrook Community Recreation Centre)

WEST VANCOUVER • Ambleside Par 3


1201 Marine Drive

• Aquatic Centre


2121 Marine Drive


SENIORS PROGRAMS Silver Harbour offers over 70 programs and services for local seniors. Let us help you keep fit, expand your mind, develop your creativity, and enjoy life.

supporting and encouraging the well-being of adults 55 plus

144 East 22nd St, N Van • 604-980-2474 • NORTH SHORE 2016 SENIORS DIRECTORY 49



786 22nd Street

• Gleneagles Community Centre


6262 Marine Drive

• Gleneagles Golf Course


6190 Marine Drive

• Seniors’ Activity Centre


695 21st Street

• West Van Community Centre


2121 Marine Drive

Royal Canadian Legion Provides socialization for veterans, their immediate families and friends.

• Lynn Valley (#114)


1630 Lynn Valley Road, NV

• North Vancouver (#118) #118 - 123 West 15th Street, NV

Lounge: 604-985-1115 Office: 604-988-3712

• West Vancouver (#60) 580 18th Street, WV Lounge: 604-922-1920 Office: 604-922-3587

SENIORS’ CENTRES / SENIORS’ OUTREACH Capilano Community Services Society – Seniors’ Hub 604-988-7115 600 West Queens Road, North Vancouver Serves mainly isolated, lonely or partially impaired seniors, especially those with limited resources. Programs include: a telefriend service, a monthly social, friendly visiting program, rides for North Vancouver seniors to medical appointments, outings and Grocery Shop Program, community coffee groups and mall walking programs.

John Braithwaite Community Centre 604-982-8300 145 West 1st Street, North Vancouver This community centre offers a wide variety of community programs, social, health and wellness programs for newly retired and active seniors. In addition, the Seniors Centre at JBCC (no membership fee required) offers programming such as the Men’s Club, Osteo-Fit, Golden Circle (slower paced program) and bus trips. See the North Shore Neighbourhood House listing for their partnered programs.

Lynn Valley Services Society at Mollie Nye House 604-987-5820 940 Lynn Valley Road, North Vancouver Offers a range of activities including tai chi, arts and crafts, table games, music and much more. Also offers information on seniors services. Membership fee is $20 per year, (Jan. 1 - Dec. 31). Age 55+.

MAKE YOUR HOUSE A HOME FOR A LIFETIME Providing you with the resources, equipment, and service to meet the evolving needs of your home or living space. We have over 20 years of experience in outfitting spaces with the newest and best in Universal ‘Ageless’ Design features to improve safety, comfort, and quality of life. CERTIFIED AGING IN PLACE SPECIALIST

Home Accessibility Solutions Home Renovations • Installations Innovative Home Safety and Support Products Grab Bars • Hand Railings Ceiling Lifts • Vertical Lifts | 604-998-8879 50 NORTH SHORE 2016 SENIORS DIRECTORY

SOCIAL, EDUCATION & RECREATION PROGRAMS cont. North Shore Neighbourhood House 604-987-8138 225 East 2nd Street, North Vancouver Seniors activities such as Keep Well, bus trips, special events and a walking group are offered. NSNH also provides income tax preparation. See John Braithwaite Community Centre listing for their partnered programs.

North Shore Volunteers for Seniors 604-922-1575 275 21st Street, West Vancouver Activities for seniors interested in socializing, exercising body and mind in an informal setting. The One-on-One Visiting Program is designed for frail and isolated seniors living independently. Other programs include chair exercises and chair yoga, nordic and regular walking groups, computer savvy program, Iranian Seniors group, lunch and bridge/scrabble, and special events trips.

Parkgate Community Centre 604-983-6350 3625 Banff Court, North Vancouver Provides a variety of programs and services including instructional learning, physical activity, drop-in social and interest group activities, special events and bus trips. A large selection of brochures highlighting services for seniors can be found in the hallway in the seniors area of the centre. Age 55+. Membership $30 per year.

Silver Harbour Seniors’ Activity Centre 604-980-2474 144 East 22nd Street, North Vancouver Recreational programs and helpful services. Includes fitness, arts, games, languages, computers, trips, events and seminars. Also hot lunches Monday to Friday, legal clinic, income tax clinic, and transportation. Membership fee is $30 per year (Apr. 1 - Mar. 31). Age 55+.

TELEFRIEND AND VISITOR PROGRAMS Capilano Community Services Society – Seniors’ Hub (North Van) 604-988-7115 Volunteers provide a telefriend service to lonely or isolated seniors, who share mutual interests and concerns and check on their well-being.

North Shore Volunteers for Seniors


The One-on-One Visiting Program is designed for frail isolated seniors who still live independently in their own homes. Volunteers provide companionship as well as consistency through regular visits.

Special Services Society (West Van) 604-925-7281 Senior volunteers make a friendly phone call to lonely or isolated seniors to provide friendship and check on their well-being.

West Vancouver Seniors’ Activity Centre 604-925-7280 695 21st Street, West Vancouver Recreational, social and support services. A wide variety of programs and outings are offered year round. Offers “Keeping Connected” program designed for frail and isolated seniors. Serves hot lunches and dinners in the cafeteria. Membership fee $36 per year, age 55+. A large number of brochures highlighting seniors’ services can be found in brochure racks in the foyer at the North entrance to the centre.

Helping families in transition. One word at a time. Turning Seniors Into Elders Help is only a phone call away 604-314-5679

Don Collett MDIV, RCC, RMFT


TRANSPORTATION Bus Pass Program bus-pass.html Call Enquiry BC at 604-660-2421 and ask to be connected to the Bus Pass Program. Eligible persons can buy a yearly pass for $45. The bus pass allows travel without additional cost on local transit systems. The bus pass is valid from January 1 – December 31. (Fee not prorated) To be eligible, you must meet one of the following criteria: • Receiving Federal Guaranteed Income Supplement (GIS), or the Federal Allowance, or the Allowance for the Survivor; • Over 65 years of age and would qualify for GIS but does not meet the Canadian 10 year residency requirement; • 18 – 64 years of age and receiving Persons with Disability (PWD) assistance from the Ministry; • 60 – 64 years of age and receiving Income Assistance from the Province of British Columbia. The pass is not valid for HandyDART.

CNIB (Canadian National Institute for the Blind) 604-431-2121 Individuals registered with CNIB as legally blind may carry a CNIB National Identification Card that allows the holder to travel free on public transit in BC. If the sight impaired person also has a HandyCard their guide also travels free on transit. Cardholders are also eligible for reduced fares on BC Ferries, Air Canada (domestic), and some coachlines. To obtain an application call the above number and submit the form along with a colour passport size photo to the regional CNIB office. It will take approximately 7-10 days to process the application. There is no charge to obtain the pass.

Compass Card Seniors aged 65+ qualify for discounted fares through the Compass Card program. The Concession Compass Cards are purchased through Compass retailers (London Drugs, Shoppers, Save on Foods, Safeway, Mac’s, 7-11). There is an initial fee of $6 for the card. Once the card is purchased, you select either a monthly pass ($52), day pass ($7.50), or dollar value to the card. If you load up a dollar value, as you use the card, the appropriate Concession fare will be deducted. You can then reload the value as required. Remember when you start and end your trip to tap your card at the card reader.

Drivers’ Licenses

604-661-2800 1-800-663-3051

125 East 13th Street, North Vancouver


If you are 65 years or older there are reduced fees for driver’s license renewals and road tests. All drivers 80 years of age and older are required to have a medical exam and submit a medical report every two years. The report form will be mailed to your home. The required medical exam is not covered by MSP.

HandyCard (Translink AccessibleTransit Program) 778-452-2860 You must have a permanent physical or cognitive disability that prevents you from using the public transit system without assistance. Your HandyCard entitles you to concession fares on the Bus, SkyTrain, SeaBus, West Van Transit and West Coast Express. An attendant who accompanies and assists a HandyCard holder may travel free on any part of the Regional Transportation Network.



Transportation for disabled persons who are unable to use public transit without assistance. To register, book or confirm trips, call the above number. A doctor’s or therapist’s signature is required. Service is primarily used for work, medical appointments and education but can also be used for recreational and shopping trips on a first come first served basis. Two types of service are offered: Subscription Trips (regularly recurring) and Casual Trips. Visitors to Greater Vancouver may also apply for temporary use of HandyDART during their visit.

North Shore Seniors Rideline 604-345-9626 Silver Harbour Centre drivers provide North Shore seniors with rides to a variety of appointments and activities on and off the North Shore. Fees start at $7.00 for a roundtrip and can be reduced or waived.

Parking Permit for People with Disabilities (SPARC) 604-718-7744 The permit costs $20.00 for 3 years and applies to the holder. It can be used in any car that the holder drives or is driven in. Hours: Mon. to Fri. 9:00 am - 4:30 pm.

Seniors’ Go Bus (NV)


The Go Bus is a free (donations are accepted) shuttle service that assists seniors to access shopping centres, seniors’ centres, grocery stores and pharmacies, and more in North Vancouver. The Go Bus travels various circuits based on ridership.

Seniors’ Shuttle Bus (WV)


The Shuttle Bus drivers assist riders getting on and off the bus, and carrying their groceries to their door if needed. The local service from Park Royal to Dundarave is offered by donation on a scheduled route.

TRANSPORTATION cont. Taxi Saver Coupons


Designed to supplement HandyDART services, persons with a HandyCard can purchase books of taxi tickets worth $50 for $25. Payments should be mailed to:

Access Transit Coast Mountain Bus Company 700-287 Nelson’s Court, New Westminster V3L 0E7 (Write Taxi Savers on the envelope.) You are allowed to buy 2 booklets of coupons per month.


6:30 am - 11:30 pm daily

West Vancouver Blue Bus

604-985-7777 ext. 2

Information hours: 7:00 am - 8:30 pm.



Seniors pay 50% off regular fares Monday to Thursday. This applies to passenger fares only, not payment for a car. Proof of age is required. Discount fares are available for residents of BC who have a permanent disability, by application to BC Ferries for a Disabled Status Identification Card (DSI).


A 10% discount is available to those 62 years and over, or buy one regular senior fare ticket, at least 3 days in advance, and save 50% on up to three companions. Or bring a grandchild/niece/nephew (up to 2 children for 50% of the applicable child’s fare). Wheelchair accessible coaches also available.

Via Rail


VOLUNTEER DRIVERS Capilano Community Services Society – Seniors’ Hub 604-988-7115 The Seniors’ Hub provides accompanied transportation to medical appointments and occasionally to other important destinations for seniors who need an escort. Primarily for seniors who are isolated or partially impaired and cannot use other means of transportation. Minimum 48 hours notice is required.

North Shore Better at Home Program

Ask the carrier if a discount applies.

BC Ferries

604-683-8133 1-800-661-8747

Fare reduction of approximately 35% for those 60+. As reduced fares are limited, best to book well in advance.




Volunteer drivers provide seniors with transportation to and from shopping, appointments, and other destinations. Fees are based on client’s income and ability to pay.

Special Services Society


Volunteers provide transportation to medical, dental appointments on the North Shore for frail West Vancouver seniors. Three business days notice is required.


As Home Transition Professionals, we assist seniors and their families through the physical and emotional upheaval of moving. Please visit our website to learn more. Call Colleen Smart at 604.922.2458 for a complimentary consultation.



Transportation Se PANORAMA















Special Services Society 604-925-7281




15 ST

21 ST






Volunteers provide West Vancouver seniors with rides to and from doctor and dentist appointments on the North Shore.

West Vancouver Keeping Connected Bus 604-925-7211 Provides door to door transportation to the West Vancouver Community Centre for program attendance only.

West Vancouver Seniors’ Activity Centre Shuttle Bus in partnership with Amica 604-925-7280 The Shuttle Bus drivers assist riders getting on and off the bus, and carrying their groceries to their door if needed. The local service from Park Royal to Dundarave is offered by donation on a scheduled route.

Capilano Community Services Seniors’ Hub 604-988-7115 A shuttle bus takes seniors to shopping, social activities, and seasonal events. Volunteer drivers provide rides for isolated or disabled seniors to and from medical appointments. Registration is required.


Silver Harbour Seniors’ Go Bus 778-230-1852 The Go Bus is a free (donations are accepted) shuttle service that assists seniors to access shopping centres, seniors’ centres, grocery stores, pharmacies, and more in North Vancouver. The Go Bus travels various circuits based on ridership.

Seymour Access Bus 604-983-6373 The Access Bus travels every second Friday from Parkgate Community Centre to Lynn Valley Mall picking up seniors from bus stops on a designated route. Volunteers are on board to assist with bags and walkers. Small fee for service.

North Shore Better at Home 604-985-7138 Volunteer drivers provide seniors with transportation to and from shopping, appointments and other destinations. Fees are based on client’s income and ability to pay.

ervices for Seniors














13 ST E.












29 ST E.













1 Parkgate Community Centre

North Shore Seniors Rideline 604-345-9626 Silver Harbour Centre drivers provide North Shore seniors with rides to a variety of destinations on and off the North Shore. Fees start at $7 for a round trip and can be reduced or waived.

For more information about these services please call

2 Lynn Valley Shopping Centre 3 Lions Gate Hospital 4 Capilano Mall / Seniors’ One Stop 5 Park Royal Shopping Centre 6 West Vancouver Community Centre

Seniors’ One Stop 604-983-3303 | NORTH SHORE 2016 SENIORS DIRECTORY 55

VOLUNTEER OPPORTUNITIES Capilano Community Services Society – Seniors’ Hub 604-988-7115

North Shore Stroke Recovery Centre

Volunteers are needed to drive, escort and help seniors with shopping, act as telefriends, help with monthly socials, coffee groups and office work.

Congregate Meal Program – Diners’ Club 604-904-6483

Volunteers are needed to assist members into and out of the centre from their transportation, prepare and serve beverages, participate in games, socialize, present or lead discussions of interest to the members, support speech development, and assist with administrative tasks.

Dinners are at various locations on the North Shore. Volunteers are needed to serve meals and to assist with cleanup.

North Shore Volunteers for Seniors

Keep Well Society

604-988-7115 ext. 27

Programs held at various locations in North and West Vancouver. Volunteers are needed to work at registration desks; massage shoulders, hands and feet (training provided); take blood pressure (health background required); and provide nutritional and pharmacy consultations.

Lynn Valley Services Society at Mollie Nye House 604-987-5820 A range of opportunities are available: reception and clerical work; garden work; writing/editing for the Newsletter, as well as other ongoing and event positions.

Meals on Wheels


Volunteers are needed to pick up food, assemble and package meal trays, and deliver the meals.

North Shore Better at Home Program


Volunteers are needed to assist clients by providing transportation, assisting with grocery shopping, doing minor home repairs or helping with yard work.

North Shore Neighbourhood House and John Braithwaite Community Centre 604-982-8314 Volunteers support Seniors, Family and Recreational programs at both locations, and opportunities range from bus driving/tour guide to kitchen help to tutoring.

North Shore Seniors Peer Support


Mature volunteers receive training to support individual seniors in times of challenge, also to provide resource information, and encourage community connections. Requirements: good listener, attendance in training and support meetings, appreciates that with peer support there is a special bond of trust. Languages other than English are welcome.




Volunteers are needed to assist with drop-in centre programs. Friendly visitors are also needed to visit frail seniors living at home and to take walks, shop and socialize.

Parkgate Community Centre 604-983-6385 Volunteer opportunities at Parkgate Community Centre vary depending on each volunteer’s interests, skills, experiences and availability. The Volunteer Coordinator works with volunteers to develop meaningful, impactful placements.

Silver Harbour Seniors’ Activity Centre


Silver Harbour offers a wide range of volunteer opportunities for all ages. Positions include program instructors, kitchen volunteers, building and garden maintenance, driving and more.

Special Services Society


(located at West Vancouver Seniors’ Activity Centre) Volunteer opportunities include driving to medical/ dental appointments and being a telefriend.

Vancouver Coastal Health North Shore


Volunteers are needed to support patients/residents/ clients within Lions Gate Hospital, Residential Care Facilities, Assisted Living Residences and community programs. Contact Volunteer Resources at the above number or e-mail

Volunteer North Shore


Conducts interviews with prospective volunteers to offer options for placement in appropriate volunteer positions in non-profit organizations across the North Shore.

West Vancouver Seniors’ Activity Centre


Opportunities include volunteering to work in the cafeteria, instructors for centre programs, drivers with a class 4 license, help with special events and to work with groups. Call the Volunteer Coordinator at the above number.


Access Pro Bono Society of BC, 604-878-7400 Access to Home Support Services, 604-986-7111 Access Transit Adaptive Clothing, 604-983-3303 Adult Day Centres Aids to Independent Living, 604-709-6600 Alano Club of the North Shore, 604-987-4141 Alcohol and Drug Addiction Program, 604-982-5616 Alcohol and Drug Information and Referral Service, 604-660-9382 Allowance / Allowance for Survivor, 1-800-277-9914 Alzheimer Society of BC Resource Centre, 604-984-8348 Alzheimer Wandering Registry, 1-800-616-8816 Ambleside Par 3, 604-922-3818 Ambulance Service, 604-872-5151 Amica, 604-921-9181 Anavets, 604-874-8105 Aquatic Centre, 604-925-7210 Arena, 604-925-7250 Arthritis Answers Line, 604-875-5051 Arthritis Society, 604-714-5550 Assisted Living Avalon Women’s Centre, 604-913-0477


Bathing Program, 604-904-3550 BC211 BC Ambulance Service, 604-872-5151 BC Balance & Dizziness Disorders Society, 604-878-8383 BC Centre for Elder Advocacy and Support (BCCEAS), 604-437-1940 BC Ferries, 1-888-223-3779 BC Health & Seniors Info Line, 604-215-4700 BC HealthGuide Handbook BC Identification Card (BCID), 604-215-4700 BC Sales Tax Credit, 1-800-959-8281 BC Securities Commission, 604-899-6854 BC Seniors Home Renovation Tax Credit,1-800-959-8281 BC Services Card BC Vital Statistics Better at Home Program, 604-985-7138 Bus Pass, 604-660-2421 Business Practices & Consumer Protection, 604-320-1667


Canada Pension Plan, 1-800-277-9914 Canada Post, 1-866-607-6301 Canada Revenue Agency, 1-800-959-8281

42 18 53 32 19 32 25 25 25 11 25 44 49 10, 25 19 33 49 50 25 25 19 25 22 37 25 25 37, 42 53 37 37 40 13 40 14 16 10 26, 53, 56 52 40 11 10 10

Canadian Cancer Society, 1-888-939-3333 27 Canadian Hard of Hearing Association, 604-926-5222 27 Canadian Medic Alert Foundation, 1-800-668-1507 44 Canadian National Institute for the Blind (CNIB), 604-431-2121 26, 52 Cancer Connection, 1-888-939-3333 27 Capilano Care Centre, 604-926-6856 20 Capilano Community Services Society — Red Cross Loan, 604-988-7115 32 Capilano Community Services Society —Seniors’ Hub, 604-988-7115 47, 50, 51, 53, 54, 56 Capilano House, 604-433-2218 33 Capilano Medical Clinic, 604-988-3443 15 Capilano Towers, 604-433-2218 34 Caregiver Support Program, 604-982-3320 27 Caulfeild Village Medical Clinic, 604-922-1544 15 Cedar Garden, 604-904-6409 19 Cedarview Lodge, 604-904-6400 20 Central Community Health Centre, 604-983-6700 20 Chelsea North, 604-433-2218 33 Chronic Disease Education Centre, 604-984-5752 20 Chronic Disease Self Management, 604-940-1273 28 Churchill House, 604-904-1199 19 Clicklaw 43 Clinical Counsellors, 1-800-909-6303 28 Coast Mountain Bus (Translink), 604-953-3333 53 Community Bathing Program, 604-904-3550 22 Community Health Centres 20 Community Integration Services Society, 604-986-1511 48 Companioning Community Care Program, 604-985-8713 26 Compass Card 52 Compassionate Care Benefit, 1-800-206-7218 11 Congregate Meal Program “Diner’s Club,” 604-904-6483 45, 56 Consumer Protection BC, 1-888-564-9963 40 Cooperative Housing Federation, 604-879-5111 35 Counselling and Support Services 27 Credit Counselling Society, 604-527-8999 14 Crime Prevention & Community Policing 41 Crime Stoppers, 1-800-222-8477 10


Dairyland Foods, 604-421-4663 Delbrook Recreation Centre Dial-a-Law, 604-687-4680 Dietitian, 604-983-6700 or 8-1-1 Disability Tax Credit, 1-800-959-8281 Disabled Parking Permit (SPARC), 604-718-7744 Discharge Planning (LGH) District Crime Prevention Centre, 604-990-2342 Do Not Call List, 1-866-580-3625 Drivers’ Licenses, 604-661-2800

47 49 42 21 12 52 17 41 37 52


INDEX cont. E

Elder Abuse Resources Eldercollege, 778-246-6737 Elderhostel, 1-800-454-5768 Emergency Department (LGH), 604-984-5799 Emergency Department Social Worker (LGH), 604-984-5855 Emergency Natural Gas Leaks, 1-800-663-9911 Emergency Social Services (after hours), 1-833-660-3194 Employment Insurance Benefits, 1-800-206-7218 Evergreen House, 604-988-3131 Eye Deal, 604-925-7280


Family Caregiver Tax Credit, 1-800-959-8281 Family Services of the North Shore, 604-988-5281 Fare Reductions Fire — Non-Emergency Food Hub, North Shore, 604-987-8138 Fortis Gas/Natural Gas Leaks, 1-800-663-9911 Fuel Tax Rebate, 1-877-388-4440


Geriatric Outreach Program, 604-904-6200 Gleneagles Community Centre, 604-921-2100 Gleneagles Golf Course, 604-921-7353 GST / HST Tax Credit, 1-800-959-1953 Grant McNeil Place, 604-433-2218 Greyhound, 604-683-8133 Grief Recovery, 604-696-1060 Guaranteed Income Supplement (GIS), 1-800-277-9914


HandyCard, 778-452-2860 HandyDART, 604-575-6600 Hard of Hearing Association, NS Branch, 604-926-5222 Harry Jerome Recreation Centre Harvest Project, 604-983-9488 Health Centres — Community HealthLink BC, 811 Health & Home Care Society of BC, 604-327-9525 Health Insurance BC High Needs Clinic, 604-984-3777 Hollyburn House, 604-922-7616 Home Adaptations for Independence, 604-433-2218 Home Care Nursing, 604-983-6700 Home Care Services, 604-986-7111 Home Owner Grant, 1-888-355-2700 Home Rehabilitation Services, 604-986-7111 58 NORTH SHORE 2016 SENIORS DIRECTORY

41 48 48 17 17 10 41 12 20 26 11 28 53 10 45 10 13 21 50 50 12 33 53 28 11 52 47, 52 27 49 45 20 16, 37 22 10 15 19, 20 35 22 21 14 22

Home Repair Services, 604-529-1100 Home & Community Care Services, 604-986-7111 Home Support Services, 604-986-7111 Hot Meals in the Community Housing for Seniors


ICBC Driver Discount, 604-661-2800 Identification Bracelets Immunization Income Tax Clinics, 604-985-7138 Indigent Burial Services, 604-660-1156 Information North Shore, 604-985-7138 Inglewood Care Centre, 604-922-9394


John Braithwaite Community Centre, 604-982-8300


Karen Magnussen Recreation Centre Keep Well Programs, 604-988-7115 ext.27 Kiwanis Care Centre, 604-924-8300 Kiwanis Carneby Place, 604-984-9166 Kiwanis Court, 604-926-0102 Kiwanis Cypress, 604-926-0102 Kiwanis Lynn Manor, 604-984-9166 Kiwanis Manor, 604-926-0102 Kiwanis Manor Assisted Living, 604-913-9083 Kiwanis Seniors Housing, 604-926-0102 Kiwanis St. Andrews, 604-984-9166 Kiwanis Terrace, 604-926-0101 Kiwanis Towers, 604-984-9166 Klahanee Park, 604-433-2218


Lawyer Referral Service, 604-687-3221 Legal Aid — North & West Vancouver Legal Services Legal Services Society, 604-408-2172 Libby Lodge, 604-433-2218 Libraries L.I.N.K.S., 604-925-7289 Lions Gate Hospital, 604-988-3131 Lions Manor, 604-929-9499 Lions Plaza, 604-929-9499 Lionsview Seniors Planning Society, 604-985-3852 Living Systems Counselling, 604-926-5496 Living Will Loblaws City Market, 604-984-2226

35 10, 18 18 45 33 12 44 22 14 12 38 20 45, 49, 50 49 56 20 33 34 34 33 19, 34 19 34 33 34 33 34 42 43 42 43 34 49 28 10, 17 33 33 38 28 43 46

INDEX cont. Lonsdale & 17th Medical Clinic, 604-983-0054 Lonsdale & 19th Medical Clinic, 604-987-3347 Low-Cost Housing Lower Lonsdale Community Policing Centre, 604-969-7464 Lower Lonsdale Medical Clinic, 604-980-2128 Lynn Valley Care Centre, 604-988-4181 Lynn Valley Legion, 604-987-2050 Lynn Valley Medical & Travel Clinic, 604-988-5389 Lynn Valley Services Society (Mollie Nye House), 604-987-5820


Manor House, 604-433-2218 Margaret Fulton Adult Day Centre, 604-904-3550 Marketplace IGA, N. Van., 604-985-4431 Marketplace IGA, W. Van., 604-913-3056 Meals at Home Meals on Wheels, 604-922-3414 Medical Clinics Medical Equipment and Supplies Medical Services Plan (MSP), 604-683-7151 Mental Health Team (Older Adult), 604-982-5600 Mount Seaview, 604-433-2218 Mount Seymour Medical Clinic, 604-904-7712 Municipal Halls My Parkgate Break, 604-983-6359


15 15 33 41 15 20 50 15 50, 56 33 19 46 47 46 46, 56 15 32 10, 16 23 33 15 10 26

Nidus Personal Planning Resource Centre 38 North Shore Better At Home Program, 604-985-7138 26, 53, 54, 56 North Shore Community Resources, 604-985-7138 38, 41, 43 North Shore Connexions — The Summit, 604-904-0842 48 North Shore Disability Resource Centre, 604-985-5371 27 North Shore Home & Community Care 10 North Shore Hospice, 604-904-6178 22 North Shore Keep Well Society, 604-988-7115 ext. 27 48 North Shore MPs & MLAs 10 North Shore Multicultural Society, 604-988-2931 48 North Shore Neighbourhood House, 604-987-8138 49, 50 North Shore Palliative & Supportive Care Program, 604-988-3131 ext. 4701 28 North Shore Provincial Courthouse - Legal Aid, 604-980-7000 43 North Shore Schizophrenia Society, 604-926-0856 27 North Shore Seniors Peer Support, 604-982-8333 56 North Shore Seniors Rideline, 604-345-9626 52, 55 North Shore Stroke Recovery Centre, 778-340-5803 27, 56 North Shore Volunteers for Seniors, 604-922-1575 45, 47, 51, 56 North Shore Women’s Centre, 604-984-6009 39, 43 North Shore Women’s Crisis Line (24hr.), 604-987-3374 41 North Vancouver City Library, 604-998-3460 49

North Vancouver District Public Library, 604-990-5800 North Vancouver Legion, 604-985-1115 North Vancouver Medical Clinic, 604-904-8804 North Vancouver RCMP, 604-969-7423 North Vancouver Recreation Commission, 604-987-7529 Nutrition Counselling, 604-984-5752 ext. 3


OASIS Program, 604-904-6177 Ocean Walk Medical Clinic, 604-925-1884 Office of the Public Guardian and Trustee, 604-775-1007 Office of the Seniors Advocate, 1-877-952-3181 Old Age Security (OAS), 1-800-277-9914 Older Adult Mental Health Team, 604-982-5600 Osteoarthritis Service Integration System (OASIS), 604-904-6177 Osteoporosis Society of Canada, 1-800-463-6842


Palliative Care Program (LGH), 604-984-3743 Park & Tilford Medical Clinic, 604-983-2442 Park Royal Medical Clinic, 604-922-7390 Park Royal Village Medical Centre, 604-922-7372 Parkgate Community Centre, 604-983-6350 Parkgate Community Centre Seymour Access Bus, 604-983-6373 Parkgate Community Health Centre, 604-904-6450 Parking Permit for People with Disabilities (SPARC), 604-718-7744 Parkinson’s Society, 604-662-3240 Passport Canada, 1-800-567-6868 Patient Information (LGH), 604-988-3131 Pemberton & Marine Medical Clinic, 604-986-0677 Pharmacare, 604-683-7151 Poison Control, 604-682-5050 Police Emergency Number, 911 Police, North Vancouver, 604-985-1311 Police, West Vancouver, 604-925-7300 Post Office (Canada Post), 1-866-607-6301 Power of Attorney Power Outage / Repair Lines, 1-888-769-3766 Property Tax Deferment, 604-660-2421 Public Guardian and Trustee, 604-775-1007


Quay View Housing, 604-984-9321 Queensdale Market, 604-987-6644


ReAct Adult Protection Program, 1-877-REACT99 Red Cross Health Equipment Loan Program, 604-988-7115 Recreation Centres

49 50 15 41 49 37, 45 23 15 41 27 11 23 23 27 17 15 15 15 45, 49, 51, 56 47 20 52 27 10 17 15 17 10 10, 41 10, 41 10, 41 10 43 10 14 43 33 46 18, 41 32 49


INDEX cont. Rehabilitative Services (Home), 604-986-7111 Rehabilitative Services (LGH), 604-984-5809 Residential Care Facilities Residential Tenancy Branch, 604-660-1020 Respite Program, 604-986-7111 Ron Andrews Recreation Centre Royal Canadian Legion


22 17 20 35 23 49 50

Salvation Army: Frozen Meals, 604-988-7225 46 Schizophrenia Society, 604-926-0856 27 Self-Management Programs, 604-940-1273 28 Senior Citizen’s Repair Service, 604-529-1100 35 Seniors’ Activity Centre, 604-925-7280 46, 50, 56 Seniors Advocate 42 Seniors at Housing Risk Outreach Program, 604-723-9404 36 Seniors’ Centres / Outreach 50 Seniors’ Discounts 47 Seniors Distress Line 604-872-1234 10 Seniors’ Go Bus, North Vancouver, 778-230-1852 52 Seniors’ Hub, 604-988-7115 47, 50, 51, 53, 54 Seniors’ Legal Advice and Referral Clinic, 604-980-2474 44 Seniors Not Receiving Old Age Security, 604-660-2421 13 Seniors’ One-Stop Info Line, 604-983-3303 7, 39, 55 Seniors Peer Support, 604-982-8333 28 Seniors Services Society, 604-520-6621 36 Seniors Shuttle Bus, West Vancouver, 604-925-7280 52 Seniors’ Supplement, 604-660-2421 12 Seniors Supportive Housing 36 Service BC, 604-660-2421 10, 39 Service Canada, 1-800-622-6232 39 Seymour Access Bus, 604-983-6373 54 Shaw, 604-629-8888 10 Shelter Aid for Elderly Renters (SAFER), 604-433-2218 13, 36 Shop-by-phone 46 Shopping 4 Neighbours, 604-990-9026 46 Shopping Discounts 47 Shopping Programs 47 Silver Harbour Seniors’ Activity Centre, 604-980-2474 44, 45, 51, 56 Silver Lynn Apartments, 604-904-4400 33 Simon Fraser University - Seniors Program, 778-782-8000 48 Smoke Alarm Program 36 Social Work (LGH), 604-984-5810 17 SPARC Parking Permit, 604-718-7744 52 Special Services (West Van), 604-925-7281 51, 53, 54, 56 St. Andrews Place, 604-433-2218 33 St. Andrews United Church, 604-985-0408 45 St. John Ambulance First Call Medical Alert Program, 604-321-2651 37 60 NORTH SHORE 2016 SENIORS DIRECTORY

Stroke Recovery Centre, 778-340-5803 Subsidized Seniors’ Housing Suicide/Crisis Line, 604-872-3311 Sunnyside Manor, 604-433-2218 Sunrise of Lynn Valley, 604-904-1226 Supportive Housing


24 Hour Women’s Support Line, 604-987-3374 Taxi Saver Coupons, 778-452-2860 Telefriend Programs Telus, 604-310-2255 Telus Relay Service Assistance, 1-800-855-0511 Tenant Information Line (TRAC), 604-255-0546 Thrifty Foods Sendial Program, 1-800-667-8280 Translink, 604-953-3333 Twin Towers, 604-433-2218


UBC Law Students’ Legal Advice Program, 604-822-5791


Vancouver Coastal Health Veterans Affairs Canada, 1-866-522-2122 VIA Rail, 1-888-842-7245 Victim Services Volunteer Drivers Volunteer North Shore, 604-985-7138 Volunteer Opportunities


Water / Sewer Emergencies West Community Health Centre, 604-904-6200 West Vancouver Adult Day Centre, 604-904-6231 West Vancouver Aquatic Centre, 604-925-7210 West Vancouver Arena, 604-925-7250 West Vancouver Blue Bus, 604-985-7777 ext. 2 West Vancouver Care Centre, 604-925-1247 West Vancouver Community Centre, 604-925-7280 West Vancouver Legion, 604-922-1920 West Vancouver Memorial Library, 604-925-7437 West Vancouver Seniors’ Activity Centre, 604-925-7280 Western Institute for the Deaf and Hard of Hearing, 604-736-7391 William Griffin Recreation Centre


Zajac Norgate House, 604-983-6829

27, 56 33 10 34 20 36

10 53 51 10 32 36 46 10, 53 34


17, 45, 56 12 53 10, 42 53 56 56

10 20 19 49 49 53 20 50 50 49 46, 50, 56 32 49




ADVERTISER INDEX Always Best Care Senior Services Bayview Lonsdale Dentist Canadian Seniors Services CareAge Home & Health Carl Parker, Royal LePage Sussex Classic LifeCare Daughter for a Day Davies Home Healthcare Daybreak Home Transitions for Seniors Don Collett, MDIV, RCC, RMFT Dr. Helene Bertrand, QR Clinic Driving Miss Daisy Edgemont Moving & Storage Elderberry Senior’s Support Service Gary Born, Royal LePage Sussex Hearing Life Canada Hollyburn Funeral Home Hollyburn House Jane Thornthwaite, MLA Lakes Whyte LLP Barristers and Solicitors Leslie MacGregor, Royal LePage Sussex LifeMark Physiotherapy Lions Gate Hospital Foundation Living Well Home Care Services Lonsdale Pharmacy Loving Home Care Services

4,63 24 23 50 34 28 32 12, 20 53 51 3 39 33 18 13 29 42 5 36 40 34 24 37 25 19 26

Lynn Valley Physiotherapy Centre McKenzie Funeral Services Meals on Wheels Moveo Sport & Rehabilitation Centre Naomi Yamamoto, MLA North Shore Connexions Society North Shore Hospice Society North Shore Neighbourhood House North Vancouver District Public Library North Vancouver Medical Clinic North Vancouver Recreation & Culture Northmount Pharmacy & Compounding Lab Northview Pharmacy & Hearing Nurse Next Door Home Care Services PARC Retirement Living Pro Nursing Royalty Home Care Senior Service Providers North Shore Shannon Falls Retirement Residence Shylo Home Healthcare Silver Harbour Centre Stan van Woerkens, ReMax Crest Realty We Care Home Health Services Westcoast Wills & Estates

MEDICATION NOTES: _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________

MY PHONE NUMBERS: Name _______________________________

Phone ______________________________

Name _______________________________

Phone ______________________________

Name _______________________________

Phone ______________________________

Name _______________________________

Phone ______________________________


17 14 45 38 41 47 27 11 44 24 48 46 24 22 2 15 64 30-31 35 8,9 49 16 21 43

Experience the Difference! What really makes Always Best Care unique is that we’re not “just” a senior care company. Within the framework of our senior care services, we provide special programs to cover your needs and your wishes. Our main focus is you and how we can make your life fulfilled.

Our Services Include: • 4 hours of FREE services with the first purchase of minimum 20 hours of care • Transportation for all client needs • Evening Care/ early morning care • Veterans Independence Program (VIP) • Philips Lifeline Auto Alert system provider • We are registered and work with WCB (Work Safe BC) & with ICBC claims • FREE care plan evaluation and FREE assessment

Call us today for your FREE care plan evaluation!

Call (778) 945-3010 |


Assisted Living in the

Safety and Comfort of Home Royalty Home Care – helping you live independently. Royalty Home Care provides services to enable seniors, who may have health or safety issues, to be able to continue living independently. Our experience has shown that most seniors are happier, stay healthier and are more connected, if circumstances allow them to remain in their own homes.

Whatever your needs Royalty Home Care is able to help.


604.986.6796 • Home Support Services for Vancouver’s North Shore


2016 North Shore Seniors Directory  

A resource for seniors living on the North Shore

2016 North Shore Seniors Directory  

A resource for seniors living on the North Shore