Adapting for dementia conference programme revision2

Adapting Business for Dementia Conference Friday 18th May 2018, 9am – 3pm Norwich Theatre Royal £10 As part of Creative Matters Caring for Dementia this May, Norwich Theatre Royal, in partnership with Age UK Norwich is hosting a one day conference for local businesses in Norfolk. Businesses will increasingly encounter dementia through their employees, their employees’ families and their customers. This event aims to host a series of informative and interactive workshops for businesses to adapt and improve policies and procedures.

9.00am – 9.30am

Registration, tea & coffee and information stands

9.30am – 9.50am

Key Speaker: Professor Eneida Mioshi, School of Health Sciences, University of East Anglia This talk will set the scene in regards to dementia in Norwich, UK and worldwide. It will present the impact of dementias from a few angles: the person, the family, and the community in general, which may support the discussions throughout the day.

9.50am – 10am

Marie Lucas – Dementia Development Lead for Age UK Norwich The purpose of the Norwich Dementia Action Alliance and the benefit to businesses.

10am – 10.30am

Carer and person living with dementia story

10.30am – 10.45am

Q&A with panel

10.45am – 11.30am

Workshop A: How offering improved customer service for people living with dementia is good for business (Jennifer Nash, Clapham and Collinge and Phil Wright, Riverside Leisure Centre) Clapham and Collinge will cover the importance of staff training to improve customer service for clients living with dementia, as well as highlighting the legal consequences of dementia, the importance of raising awareness and how this is good for business.

Riverside Leisure Centre will share their approach to training employees, the benefits for the team, along with the public. You will also find out about the inclusive activities offered by Riverside to the whole public.

Workshop B: Supporting employees living with or caring for someone with dementia (Helen Burgess, Age Space, Chris Carter, Home Instead Senior Care and Steve Shore, ReAssure) This workshop will raise awareness of elder care issues faced by employees,

where individuals/families can seek support and share examples of how employers can support staff.

Workshop C: How improving your environment is good for business (Aaron Frost, Norwich Airport) How adapting the outfit, with influence from charities, is integral to improving the amount of consumers using the business. Norwich Airport will share the steps they have taken to promote and influence disabled customers to travel. How charities knowledge on specific disabilities has broadened their understanding and mind set of consumers using the Airport.

11.30am – 11.45am 11.45am – 12.30pm

Refreshment break Workshop D: Business audits and training (Marie Lucas, Age UK Norwich) The workshop aims at helping businesses to get started on becoming a dementia-friendly organisation. It also provides tips, non-exhaustive guide and signposting to additional best practice resources and tools to help businesses become more dementia-friendly.

Workshop B: Supporting employees living with or caring for someone with dementia (Helen Burgess, Age Space, Chris Carter, Home Instead Senior Care and Steve Shore, ReAssure) This workshop will raise awareness of elder care issues faced by employees, where individuals/families can seek support and share examples of how employers can support staff.

Workshop C: How improving your environment is good for business (Aaron Frost , Norwich Airport) How adapting the outfit, with influence from charities, is integral to improving the amount of consumers using the business. Norwich Airport will share the steps they have taken to promote and influence disabled customers to travel. How charities knowledge on specific disabilities has broadened their understanding and mind set of consumers using the Airport.

12.30pm – 1.30pm 1.30pm – 2.15pm

LUNCH (pre-ordered lunch bag) Information stands in Main House Workshop A: How offering improved customer service for people living with dementia is good for business (Jennifer Nash, Clapham and Collinge and Phil Wright, Riverside Leisure Centre)

Clapham and Collinge will cover the importance of staff training to improve customer service for clients living with dementia, as well as highlighting the legal consequences of dementia, the importance of raising awareness and how this is good for business.

Riverside Leisure Centre will share their approach to training employees, the benefits for the team, along with the public. You will also find out about the inclusive activities offered by Riverside to the whole public.

1.30pm – 2.30pm

Workshop E: Communication Workshop (Marie Lucas, Age UK Norwich) For businesses who have received the Dementia Friends training and want to further their knowledge and understanding.

1.30pm – 2.30pm

Workshop F: Dementia Friends Information Session (Daniel Burgess and Rosa Cooper-Davies, Norwich Theatre Royal) During this friendly and interactive session you will increase your understanding of dementia, and think about the small things that you can do to make a difference to people affected by dementia in your community.

2.30pm – 3.00pm

Closing comments Norwich Dementia Action Alliance: how to join and pledge (Marie Lucas, Age UK Norwich)

Booking Tickets cost £10 per delegate, plus £1.50 post and package per order.

Please ensure you book your workshop preferences. Spaces are available on a first come, first served basis. If you do not book onto workshops, you will be allocated a workshop where a space is available.

Lunch A lunch bag is provided including a sandwich, crisps, fruit and cold drink. You will be contacted by Norwich Theatre Royal to ask for your lunch selection. If you do not book your lunch option, you will be offered the choice which is available on the day.

Information stands If you would like an information stand for the conference, please register your interest with Rosa Cooper –Davies r.cooper-davies@theatreroyalnorwich.co.uk or call 01603 598623 by Monday 9th April. Please note, places are limited and services must be relevant to supporting people living with dementia and/or their carers and business related services.

Contact If you would like any more information on the day, please contact the event organiser, Samantha Patel, Community Participation Manager on 01603 598622 or email s.patel@theatreroyalnorwich.co.uk