Bringing New Skills
the Table: Women in Shops
PRESIDENT
Randy Notto
IMMEDIATE PAST PRESIDENT
Aaron Swanson
SECRETARY-TREASURER
Brandon Wistrom
COLLISION DIVISION DIRECTOR
Shannon Christian
MECHANICAL DIVISION DIRECTOR
Ashlan Kaplan
ASSOCIATE DIVISION DIRECTOR
Andrea Ossowski
COLLISION SEAT
Scott Miller
MECHANICAL SEATS
Dan Gleason
Greg Kasel
EXECUTIVE
STAFF
Linden Wicklund
OFFICE MANAGER
Jodi Pillsbury
1970 Oakcrest Ave., Suite 102
Roseville, MN 55113
PHONE: 612-623-1110
FAX: 612-623-1122
aasp@aaspmn.org | aaspmn.org
A MESSAGE FROM AASPMN
4 Shifting Gears: Women Driving Change in Minnesota’s Auto Repair Industry
Women are a big part of this industry’s future.
LEGISLATIVE UPDATE
5 Governor Walz Reelection Bid, DFL Retains Former Speaker
Hortman’s Seat and Elects New Caucus Leader
The latest on legislative leadership.
ASSOCIATION UPDATES
6 Minnesota I-CAR SkillsUSA Golf Outing Highlights and More! Proceeds support technical schools and students with scholarships and grants.
NATIONAL NEWS
10 ICE Vehicles Will Dominate the Aftermarket for Decades
22 D.E.G. ESTIMATING TIPS Updates
Solera Qapter, Mitchell and CCC.
23 AASPMN MEMBER BENEFITS
Learn about AASPMN member benefits, services and programs. AASP
New Electric Vehicle sales in the U.S. are lagging behind many other major countries.
HEALTH,
SAFETY & ENVIRONMENTAL UPDATES
18 Fire, Fire Burning Bright
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News
Taking crucial steps to identify risks in the shop.
More women are changing careers and lending their unique skill sets to the automotive industry.
Shifting Gears: Women Driving Change in Minnesota’s Auto Repair Industry
by Ashlan Kaplan, Mechanical Division Director
Walk into most auto repair shops in Minnesota, and chances are, you’ll still find a male-dominated workplace. Yet, the industry is evolving. Women are entering the automotive field as technicians, advisors and owners and they’re bringing skills, perspective and leadership that our industry sorely needs. With the well-documented shortage of qualified technicians, creating a more inclusive environment isn’t just a social goal; it’s a survival strategy.
I’ve lost count of the times I’ve been the only woman in the room or on a Zoom call for an industry meeting, or the surprise on a new customer’s face when they realize the shop is female-owned. When I walk into my shop each morning, I’m reminded of how different the industry looks today compared to when my dad owned Cannon Auto Repair in Cannon Falls. As a second-generation owner and a woman in a male-dominated field, my career has been a mix of challenges and opportunities.
Nationally, women make up only about 10 to 13 percent of the automotive repair and maintenance workforce. In Minnesota, the numbers are likely similar, with many shops still reporting zero women in their technician ranks. This underrepresentation is not about ability or interest, it’s about opportunity, visibility and culture.
At the same time, the complexity of modern vehicles from electric drivetrains to ADAS calibrations is creating demand for problem-solving, detail-oriented technicians who
Why Join WIN?
thrive in a technology-driven environment. Traits that women bring to the industry in abundance.
I believe that bringing more women into the industry isn’t just about equality, it’s about survival.
• The skills gap is real. Shops are struggling to recruit and retain talent. By welcoming women into the field, we double our chances of finding great technicians, advisors and future owners.
• Customers notice. Half of the people walking through our doors are women, and many of them feel more comfortable knowing there’s female representation in the shop.
• Diversity strengthens teams. Women often bring fresh perspectives to diagnostics, communication and leadership. That diversity makes our shops stronger and more innovative. Shops led by women, whether as owners or managers, are proving that inclusivity and profitability go hand-in-hand.
So how do we change the narrative?
1. Be Visible. For young women to imagine themselves in this industry, they need to see us. That means telling our stories, highlighting women in shop roles, and making our presence known. (See feature story on page 14.)
2. Mentorship Matters. One of the biggest challenges for women entering auto repair is isolation, being “the only one.” Pairing new women with mentors, whether male or female, helps them feel supported.
3. Equal Opportunity in the Bay. Don’t sideline women into routine tasks. Give them the same access to diagnostics, EV training and leadership opportunities as their male peers.
4. Create Welcoming Workplaces. Culture matters. From a clean, professional shop environment to respectful communication, the way we treat people directly impacts whether they stay.
I often think about my own journey. If my dad hadn’t welcomed me into the business and encouraged me to grow, I might not be here today. His support gave me the confidence to step into leadership and eventually serve as mechanical director for AASPMN.
Now, it’s on all of us as industry leaders to provide that same encouragement to the next generation. Whether it’s offering internships, speaking at a local school or hiring and mentoring a young woman technician, every effort helps shift the gears of our industry.
The future of auto repair depends on the people willing to do the work. Women are ready, capable and eager to be part of that future. It’s time we open the doors a little wider!
Speaker Hortman’s Seat and Elects New Caucus Leader
to make headlines in September. On September 15, the Minnesota House Democratic Farmer Labor (DFL) Caucus elected Rep. Zack Stephenson (DFL-Brooklyn Park) as their new caucus leader. Stephenson will have to step in and fill the shoes of former DFL Speaker Emerita Melissa Hortman after her tragic murder in June. Currently in his fourth term in the House of Representatives, Rep. Stephenson has experience in high profile positions, having previously shepherded legislation legalizing and regulating adult use of cannabis in the House of Representatives. He has served as Commerce Committee Chair, as well as Chair of the influential Ways and Means Committee. Stephenson’s legislative experience is likely to be put to the test early in his tenure, as a potential special legislative session dedicated to issues related to gun violence could be called this fall.
The day after electing Rep. Stephenson to fill former Speaker Hortman’s leadership role, former Speaker Hortman’s constituents went to the polls to elect her replacement to the Minnesota House. DFL candidate Xp Lee defeated GOP candidate Ruth Bittner and will be sworn in to serve the remainder of term. Representative-elect Lee’s victory will bring the Minnesota House back to a 67-67 tie for the remainder of the biennium.
Lastly, after a summer of speculation about his political
by Sam Richie, AASPMN Lobbyist
third consecutive term as Governor. After waiting longer to announce his reelection bid than many expected, there had been a great deal of jockeying of potential DFL gubernatorial candidates preparing to launch potential bids. His reelection announcement should put that positioning to rest and help cement the fields for all other offices that will be on the ballot in November 2026.
Special Session Still a Topic of Discussion
Gov. Walz has been meeting with legislative leaders to discuss the possibility of a special session to address gun violence. The Governor has outlined a series of proposals, including a ban on assault weapons and high-capacity magazines, a safe storage law, requiring gun owners to have liability insurance and a stricter red flag law. Meanwhile, Republican leadership has advocated to focus on increasing security and mental health services, including proposals to allow taxpayer money for security for private schools, funds to support school resource officers in all schools, increased funding for mental health services and limitations on the provision of certain gender-affirming care.
Minnesota I-CAR SkillsUSA Golf Outing Highlights
The Minnesota Volunteer I-CAR Committee, along with SkillsUSA, had a successful golf outing at the beautiful Oak Glen Golf Club in Stillwater on Wednesday, September 17. The proceeds from the outing support technical schools and students with scholarships and grants to continue the successful growth of the collision repair industry.
AASPMN sponsored a hole at the event to help support industry education. The event was well attended and a great give-back opportunity for the industry.
Congratulations to the team from LKQ/Keystone, who won first place with a score of -11! They were:
1. Bob Auman
2. Jim Hillman
3. Mitch Langer
4. Dustin Jamison
Team Blue Rock Refinishing Solutions tied for first place, also with a score of -11! They were:
1. Nick Carson
2. Luke Vang
3. Hue Vang
4. Robert Latuff
There were also many prize winners with all the donations received for the event that were presented during an awards banquet following golf.
“We couldn’t do it without our sponsors,” said tournament coordinator, Jamison Randall. Special thanks to the Event Sponsor Gerber Collison, Dinner/Reception Sponsor LKQ/Keystone, and so many local shops and vendors. “We are pleased we were able to raise over $8,000 to be used for scholarships and grants to help future auto body employees provide safe and quality repairs for consumers.”
Next year’s event will be held on Wednesday, September 16, 2026 at Oak Glen in Stillwater MN.
For more information, please visit icargolf.com
Join AASPMN For Monthly Morning Meetups
Each month, AASPMN Executive Director Linden Wicklund hosts open format Zoom meetings for members to come together, network, swap ideas and ask questions! This ongoing opportunity to connect is designed to be a welcoming space for new ideas and everyday challenges alike. And, you don’t even have to leave your shop to participate.
Mechanical Shop Zoom Meetups: Date & Time: Third Tuesday each month, 9am to 10am Register at: bit.ly/Mechanicalshopmeetup
Collision Shop Zoom Meetups:
Date & Time: Third Thursday each month, 9am to 10am Register at: bit.ly/collisionshopmeetup
We hope you can join in!
THANK YOU AASPMN 2025 SPONSORS!
NCS/Single Source PPG Automotive Finishes
Axalta Coating Systems
Colonial Life
Enterprise Mobility O’Reilly Auto Parts
Sherwin Williams
Suburban GM Parts
Vestis
aaa Auto Parts Apple Ford White Bear Lake C.H.E.S.S.
Dentsmart PDR Gallagher
Heartman Insurance
Langer Construction Precision Diagnostics
AASPMN UPCOMING EVENTS
LEGISLATIVE UPDATE
continued from pg. 5
While only the Governor has the authority to call a special session, once the legislature is in session, only the legislators can choose if/when to adjourn and what issues they decide to take up. Customarily, the Governor and all four legislative leaders reach a signed agreement about the parameters of the session prior to the Governor formally setting a date. However, with an agreement on such a contentious issue unlikely, it could get complicated because
the evenly-divided legislature means no one party has enough votes in either chamber to pass its own proposals. Whether or not the Governor calls a special session remains to be seen, but if so it is likely to impact how lawmakers work together when we come back for the 2026 legislative session.
ICE Vehicles Will Dominate the Aftermarket for Decades
For years, headlines in the U.S. media have shouted about surging Electric Vehicle (EV) sales and how EVs will soon replace Internal Combustion Engine (ICE) Vehicles. However, an examination of EV sales and their impact reveals a different picture and underscores that EVs will not displace ICE vehicles in the U.S. aftermarket any time soon.
The U.S. vehicle population has a much larger segment of older cars and light trucks than any other country with a VIO (vehicles in operation) of comparable size. Accordingly, it will take many years (even decades) for EVs to have a significant impact on ICE aftermarket sales in the U.S.
EV Sales in the U.S.
New Electric Vehicle sales in the U.S. are lagging behind many other major countries. Sales of Battery Electric Vehicles (BEVs) in the U.S. reached 1.3 million in 2024, accounting for approximately eight percent of the total new vehicle market of 15.9 million, which was about 10 percent below the average yearly sales from 2015 to 2019.
Worldwide, BEVs topped 20 percent of auto sales in 2024, more than double their share of U.S. volume. Lang Marketing expects this difference to increase throughout the decade, reaching almost a fourfold spread by 2030.
Differentiating EVs
There are three types of electric vehicles: hybrid electric vehicles (HEVs), plug-in hybrid electric vehicles (PHEVs) and battery electric vehicles (BEVs). They do not all have the same aftermarket impact.
HEVs and PHEVs are dual-powered (hybrids), utilizing an internal combustion engine and an electric motor that work in cooperation. Accordingly, fossil fuels power a large portion of their miles.
Focus on BEVs
When measuring the disruptive impact of EVs on the U.S. aftermarket, it is best to focus on BEVs, as they differ significantly from the other types of electric vehicles (HEVs and PHEVs), which rely heavily on internal combustion engines.
BEV Annual Volume
BEVs represented less than 40 percent of the new EV vehicle market in the U.S. from 2016 through 2024. Accordingly, BEVs generated only three percent of new car and light truck volume in the U.S. during these years.
BEV Make Small VIO Dent
Battery Electric Vehicles represent an even smaller portion of cars and light trucks on U.S. roads. Between 2016 and 2023, BEVs climbed from about 0.1 percent to just over 1.0 percent of the nation’s VIO.
Record-high BEV sales in 2024 did not push their VIO share past 1.7 percent, only about one-fifth of their 2024 new vehicle market share.
Aftermarket Vehicles
Lang Marketing has developed the concept of Aftermarket Vehicles (cars and light trucks at least four years old) to highlight the fact that a vehicle’s age is a critical
factor determining its aftermarket impact. Aftermarket Vehicles generate over 95 percent of the nation’s aftermarket product volume, excluding tires and accessories.
In 2024, BEVs represented less than 0.6 percent of aftermarket vehicles in the U.S. This underscores the significant time lag between the share of EVs in new vehicle sales and their impact on the aftermarket.
More analysis of the importance of aftermarket vehicles will be presented in future issues of The Lang iReport
BEV Aftermarket Impact
So far, BEVs have replaced only a minuscule number of ICE vehicles at least four years old. Lang Marketing estimates that BEVs eliminated less than 1.0 percent of the ICE aftermarket volume last year.
Aftermarket Sales of BEVs
BEVs do not share many operating components with ICE cars and light trucks. Nevertheless, BEVs still require some aftermarket products, primarily tires, accessories, batteries and electrical components.
BEV Impact on Aftermarket by 2030
Lang Marketing estimates that less than five percent of ICE vehicle product volume (excluding tires and certain accessories) will be eliminated by BEVs in 2030 compared to what it would have been without BEVs on the road.
ICE vehicles are expected to experience substantial aftermarket growth between 2024 and 2030. In fact, the annual rate of ICE aftermarket product growth between 2024 and 2030 will significantly outpace the “loss” of ICE volume due to BEVs during these six years.
Six Major Takeaways
• Last year, new Battery Electric Vehicles accounted for over 20 percent of worldwide auto sales compared to only eight percent in the U.S. Lang Marketing expects this difference to increase throughout the decade.
• There are three types of electric vehicles: hybrid electric vehicles (HEVs), plug-in hybrid electric vehicles (PHEVs), and battery electric vehicles (BEVs). To accurately measure the aftermarket impact of electric vehicles in the U.S., it is necessary to focus on BEVs, the only EVs without an internal combustion engine.
• Since 2016, BEVs have accounted for only about three percent of the new light vehicle sales in the U.S. Their impact on the nation’s VIO has been even less. BEVs climbed from 0.3 percent of total cars and light trucks on U.S. roads in 2018 to about 1.5 percent by 2024.
• Aftermarket vehicles (cars and light trucks at least four years old) is a concept developed by Lang Marketing to illustrate the differences in the aftermarket impact of light vehicles according to their age. Aftermarket Vehicles generate over 95 percent of the total aftermarket product volume, excluding tires and accessories. In 2024, BEVs represented less than 1.0 percent of aftermarket vehicles in the U.S.
• In 2024, ICE vehicles (including Hybrids) generated over 99 percent of the light vehicle aftermarket product volume despite BEVs reaching a record-high share of
the new vehicle market. The nation’s VIO has a much larger segment of older cars and light trucks than any other country with a comparable number of vehicles on the road. Accordingly, it will take many years (even decades) for BEVs to have a significant impact on the ICE aftermarket.
• Lang Marketing estimates that ICE product volume (excluding tires and certain accessories) will be reduced by less than five percent during 2030 compared to what it would have been without BEVs on the road. The annual rate of ICE vehicle product growth between 2022 and 2030 will significantly outpace the “loss” of ICE volume caused by BEVs during these five years.
ATTENTION MINNESOTA REPAIRERS:
Help us create stronger laws to better protect your customers
Over 200 people in 74 cities have utilized the information below this year to file a complaint with the MN Department of Commerce. The more customers that complain, the stronger the laws that get passed! Cut out the graphic below, give it to your customers, and urge them to speak up!
Are you unhappy with how your insurance company is handling your claim?
● Refusing safety repairs?
● Underpaying your claim?
CUT THIS OUT & GIVE IT TO YOUR CUSTOMERS!
Are you unhappy with how your insurance company is handling your claim?
See the 2026 Lang Aftermarket for a 10-year perspective of the size and growth of the ICE light vehicle aftermarket, with projections to 2026.
View the Table of Contents: bit.ly/4luH7CN Order Form: bit.ly/4nUbnZk
● Refusing safety repairs?
● Underpaying your claim?
● Lack of responsiveness?
• Refusing safety repairs?
• Underpaying your claim?
• Lack of responsiveness?
● Lack of responsiveness? Scan to share your experience!
ARE YOU UNHAPPY WITH HOW YOUR INSURANCE COMPANY IS HANDLING YOUR CLAIM?
SCAN TO SHARE YOUR EXPERIENCE!
Minnesota Department of Commerce wants to hear from you! Auto insurance is expensive and the people inside your vehicle are not replaceable.
The Minnesota Department of Commerce wants to hear from you! Auto insurance is expensive and the people inside your vehicle are not replaceable.
Scan to share your experience!
651-539-1600
Mn.gov/commerce
The Minnesota Department of Commerce wants to hear from you! Auto insurance is expensive and the people inside your vehicle are not replaceable.
651-539-1600
Mn.gov/commerce
651-539-1600
Mn.gov/commerce
At LKQ, the “R” in P.A.R.T. stands for
parts LKQ first began 25 years ago through the acquisition of several auto salvage yards, and through the years, LKQ has grown to become the largest recycler of vehicles in the industry. LKQ now operates more than 125 auto recycling yards across North America. Through its stateof-the-art processes, LKQ recycles or re-sells more than 90% of the materials from end-of-life vehicles that would otherwise end up in landfills.
www.raeservice.com (800) 328-7855
Equip Yourself Against Repair Nightmares.
Old, uncertified tools lurking around? Don’t let them haunt your shop. RAE provides top-of-the-line OEM-approved equipment designed to handle even the most monstrous jobs.
Bringing New Skills to the Table: Women in Shops
Not too long ago, it was extremely rare to see a woman working in a repair shop – mechanical or collision – but these days, more women are changing careers and lending their unique skill sets to the automotive industry. With backgrounds in a variety of fields, these ladies bring unique insights and perspectives to their businesses.
Angela Wishard-Thomas co-owns Lancer Service (St. Paul) alongside her husband Carl, but before “stepping into the automotive world,” she enjoyed a sales career in the print and paper industry, helping corporations and marketing agencies with their marketing communications needs. “I absolutely loved working in that field – it allowed me to build strong client relationships and really understand the power of customer service and strategic solutions.” She credits her position with woman-owned SeaChange for helping develop her leadership skills. “Being part of a company that championed female leadership was inspiring and helped shape how I view my own role as a leader today.”
Although Lancer Service has been operating since 1977, in 2007, Carl opened a performance business that focuses on tuning late model General Motors vehicles. “As CJ Tunes began to really take off, he was running both businesses out of Lancer’s location, which was exciting but also demanding,” Wishard-Thomas recalls. “In 2021, we found a dedicated location and expanded CJ Tunes, rebranding it as Twin Cities Performance (TCP). At that point, it became increasingly difficult for Carl to manage both businesses on his own, so I stepped in to oversee the operations of Lancer, while also supporting TCP with back
office responsibilities, HR and fostering a strong culture.
“As COO at Lancer Service, I focus on business operations, leadership development, customer experience and building a strong team culture,” she adds. “I’m passionate about creating an environment where our employees feel valued and our customers trust us for transparent, high-quality automotive care.”
Aimee Tabaka (Five Star Auto Body; Walker) taught first and second grade for 10 years. A decade ago, her husband purchased an existing shop where his mother helped with administrative duties, but when his mother decided it was time to retire three years ago, Tabaka stepped into her duties as a co-owner and now operates the front end of the business, managing the day-to-day operations, providing customer service, dealing with insurers, ordering parts and keeping the books.
“Other than visiting the shop in the summer, I didn’t have a lot of exposure to this world,” Tabaka acknowledges. “So, there was a big learning curve, but I learned a lot through the AASPMN meet-ups in Northern Minnesota and being able to learn from other shops and create great connections with those who have more experience in this industry.”
Crystal Frank-Shannon and her husband both had established careers prior to 2017. Her career in social services led to her becoming the director of a shelter and housing program in Minneapolis; however, her husband had always dreamed of turning his automotive experience into entrepreneurship by operating his own auto repair shop. With a new baby in
their arms, they “thought we should make a leap and try a new adventure capitalizing on my directorial knowledge and his lifelong career in the automotive industry. Together, we took our individual strengths and founded VanGo Auto (St. Paul). Initially, in 2017, we bit off a lot forming two businesses –VanGo Rental, which rented out a fleet of Volkswagen Vanagon Campervans AND VanGo Auto, which focuses on German and import repair. In 2023, we made a strategic decision to close the popular rental business and rather invest in expanding our repair business, from a two-bay to a four-bay shop.”
While AASPMN Mechanical Division Director Ashlan Kaplan had some exposure to the automotive field through her father, a mechanic by trade who owned Cannon Auto Repair (Cannon Falls) for 20 years, she pursued a different path. After graduating from University of Minnesota Duluth with a degree in health care management, she worked as a personal trainer and then as a clinic manager and marketing coordinator for chiropractic clinics. She “spent many years dedicating my life to the physical fitness and the wellness of others,” but during her tenure as a college student, her experiences traveling abroad to study healthcare taught her “that the world is a beautiful place that has endless opportunities out there for us! All you need to do is put your mind to it.”
Kaplan decided to put her mind to something new, going to work in the shop one day a week to try it out while working part-time for a chiropractic clinic, and after a year of keeping that schedule, she joined the shop full-time, redirecting her dedication to others’ health to focus on their vehicles’ safety. “I worked side by side with my dad until 2023, when we tragically lost him to a heart attack just shy of his 66th birthday. Dad was truly a jack of all trades; if Rich couldn’t fix it, it truly was broken. To say we all miss him is an understatement, but I feel truly blessed to continue his legacy and keep the business running strong!”
Now, she runs the day-to-day operations at Cannon Auto Repair, overseeing the team of technicians and service advisors, working with customers, managing finances and “steering the long-term vision of the business.”
Historically, women have worked in fields like those above that allow them
Angela Wishard-Thomas, Lancer Service (St. Paul)
Crystal Frank-Shannon, VanGo Auto (St. Paul)
to focus their efforts on helping others, and that nurturing nature leads to a lot of success for shops that capitalize on those assets. Unfortunately, women in shops still encounter some challenges related exclusively to their gender.
“Being a woman in a maledominated industry comes with both pluses and minuses. When I first started, there were times I felt underestimated, not appreciated or had to work harder to prove myself in conversations with vendors, employees or even some customers,” Kaplan acknowledges. “On the other hand, being a woman can be an advantage – I bring a different perspective and communication style, and many customers and vendors appreciate that.”
Frank-Shannon believes that most vendors find it refreshing to work with a woman. She rarely encounters “locker room” talk, but when she does, she’s “not shy about pushing back on it. Fortunately, that is uncommon. There are also times that a customer will want to ‘talk with a mechanic,’ but they later realize that I know more than enough to give them a good educational chat. I have used my social service skills to be a car counselor and educator, assisting customers through repairs and maintaining their car. Female customers find it comforting to work with another woman around their car needs; instead of presenting them with car jargon, I share evidence reported in a way that is easy to understand.”
“Sometimes, a guy will walk past me and insist on talking to the guy who can write an estimate, but thankfully, that doesn’t happen too often,” Tabaka says. “I believe having a woman in the front office helps our business because I can comfort the other women who have no clue what’s going on with their car. I have a good grasp on what might be wrong, so I can ease their concerns. This industry is evolving, and it’s great to see more women spearheading those changes.”
Wishard-Thomas has “always worked in industries that tend to be male-dominated, but that’s never been my focus. For me, it’s always been about hard work, determination and consistently proving myself in every role I’ve taken on. What I bring to the table is a people-first leadership style that emphasizes empathy, collaboration and relationship-building. I thrive on creating cultures where teams feel supported, valued and motivated to grow, and I also have a strong operational and business background,
which allows me to balance big-picture strategy with the day-to-day details that keep a shop running smoothly.
“I’ve been fortunate to work with a team that values skill and character above everything else,” she continues. “I’m not someone who backs down easily, so very little gets in the way of moving forward with what I believe is right. There have certainly been times when I’ve felt uncomfortable, but that has less to do with the gender dynamics of the industry and more to do with navigating difficult people –which is something every leader faces at some point.”
Still, automotive repair careers offer a lot of benefits and an opportunity for women to take pride in what they do. What are some of their favorite parts of the job?
“Hands down, it’s the people –both our team and our customers,” Wishard-Thomas shares. “I love seeing our employees grow, reach their goals and take pride in what they accomplish. Watching someone step into their potential is one of the most rewarding parts of what I do. On the customer side, it’s not just about fixing a car – it’s about giving someone peace of mind, knowing they can trust us to keep them and their family safely on the road. One of my favorite things is hearing our front office staff laughing and connecting with customers – it shows that we’re not just providing a service; we’re building real relationships. That combination of growth, trust and genuine connection is what makes this work so meaningful for me.”
“I love the people – both my team and our customers!” Kaplan agrees. “It’s rewarding to help customers feel safe and confident in their vehicles, and I enjoy watching our employees grow in their skills and careers. I also like the fact that no two days are the same; there’s always a new challenge to solve, new customers to meet and a new part to learn about. I also love giving back to the community and hosting community events several times a year that give back to our local community, whether that is churches, the food shelf, schools or donating to a vehicle to a family in need. All aspects of the shop seem to fill my cup, and the good days always outweigh the bad!”
Frank-Shannon “absolutely love[s] the collaborative nature of VanGo Auto. All the staff enjoy their job, like each other, care for our customers and work hard. Each day buzzes by fast – full of learning, helping others and problem solving.”
by Chasidy Rae Sisk
Tabaka finds joy in helping people. “I love the customer service side of the shop. Educating and helping people was my job as a teacher, and now, I get to teach vehicle owners about their cars and the insurance claims process. I still use my passion for teaching in the body shop, and leading a local association meeting gives me another opportunity to offer assistance and lift others up.”
Businesses that hire women have found that diversity bolsters innovative thought and positively impacts profitability, yet according to a 2024 report by the Bureau of Labor Statistics, only 10.9 percent of auto repair/maintenance employees are female. What can repairers do to attract more women to this field?
“Women have different skills than men, and there is a place for both genders in all fields,” Frank-Shannon reminds. “I love hiring women because they are more likely to notice if the shop smells a bit funky, may ask a customer about their ill mom and multitask in a different way, keeping all the balls from falling. It’s cool when women know what’s up with a customer’s car and can confidently relay car needs to that customer.”
“The first step is creating a workplace culture that feels welcoming and supportive,” Kaplan advises. “That means providing mentorship, flexible opportunities and an environment where women feel respected and valued. Shop owners should exert that effort because diversity makes businesses stronger. Women bring unique problem-solving skills, empathy and communication styles that help build trust with customers and strengthen teams.”
“Women are valuable because we offer different assets like being organized, having a keen attention to detail and being creative,” Tabaka points out. “Making this field more palatable for women allows shops to tap into those resources and talents. There’s a lot of power in women being visible in the office or in the shop.”
“We’ve got to make automotive careers more visible and accessible to women, and that really starts at a young age,” Wishard-Thomas offers. “Mentorship matters, representation matters, and so does building shop cultures that prioritize respect, flexibility and growth. I actually think this is already happening naturally because the trades overall are becoming more continued on pg. 16
visible and people are realizing how great of a career path they can be. And it’s not just about becoming a technician –independent shops are small businesses, which means there are opportunities in leadership, operations, customer service, HR and so much more.
“At the end of the day, shops only benefit from having diverse perspectives – problem-solving gets better, communication gets stronger, and customers feel more connected when they see themselves reflected in the people helping them,” she adds. “It’s not just a culture win; it’s a business win too!”
Despite being interested in pursuing an automotive repair career, some women may feel daunted by the idea of entering the shop world. What advice would these ladies offer other women interested in pursuing a career in the collision industry?
“Do it!” Frank-Shannon urges. “Find a shop with leaders who value people over making money. Money is important to continue to reinvest in the shop – staff, tools, programming, etc. – but not at the cost of being unfair to the customers.”
“Don’t be afraid to step into this space,” WishardThomas advises. “There are so many opportunities in independent shops. Learn everything you can, find mentors who truly support you, and trust your ability to succeed. Your perspective is valuable, and the industry is better when more voices, experiences and talents are represented.”
Tabaka agrees. “This is an important job that you can be proud of. It’s rewarding and truly empowering.”
“Don’t be afraid to step into a role that may feel else,” Kaplan insists. “Find mentors, peers and leaders who support you. Stay confident in your abilities, and don’t shy
away from learning the technical side or getting your hands dirty (they are washable, and so are your jeans). Most importantly, remember that the skills you bring – whether it’s communication, organization or leadership – are just as valuable as turning a wrench.”
Kaplan encourages other women to get involved with the organizations supporting their growth. In addition to serving on AASPMN’s Board, Kaplan has been a member of Amazing Women in Automotive (AWiA) since 2020, finding the community of automotive women she didn’t know she needed. “AWiA holds a huge part of my heart. They supported me through COVID and the birth of my second child (helping me learn how to balance work and mom-wife life), and they were a shoulder to lean on when we tragically lost my dad. These women have boosted me up on the days I needed it most and talked me off ledges when I thought I couldn’t do it anymore.
“We’re paving the way for the next generation of women in the automotive industry. We’re on a mission to not only attract women into this dynamic field, but also ensure they stay, grow and flourish in their careers. Our vibrant community is brimming with excitement as we gear up to welcome more trailblazers. We want to show other women – and the next generation – that there’s a place for them in this industry, whether that’s as a technician, advisor, manager or owner. The automotive world is evolving, and there’s so much opportunity for women to make their mark. Having a true support system of peers while being a business owner is a must, and if anyone asked me what the most important part of being a woman in a male dominated industry is, I would tell them just that!”
Fire, Fire Burning Bright
by Janet L. Keyes, MS, CIH and Carol A. Keyes, CSP
October is Fire Safety Month. Why dedicate a whole month to fire safety? Because fires kill and fires cost. NFPA reported that fire departments responded to a fire somewhere in the U.S. every 23 seconds in 2023. The Insurance Information Institute estimated property damage from nonresidential fires to be over $3 billion. Over 3500 people lost their lives, over 13,000 were injured in fires that year. Structures (homes, businesses) accounted for more than a third of the fires. Vehicles accounted for 15 percent. And structural and vehicle fires were responsible for 89 percent of the deaths and 85 percent of the injuries.
Are you at risk? And if you are, are there ways you can lower your risk?
Do a risk assessment first. What could cause a fire in your shop? Fires need heat, oxygen and fuel (and the chemical reaction to initiate the fire). You have those in your shop. Oxygen is in the air we breathe. Have an oxyacetylene torch? Then you have cylinders of nearly pure oxygen in your shop.
The fuel for a fire could be anything that burns, from the carpet in a car to a rag used to wipe up oil. But you have some products that burn a lot easier than rags. Gasoline, brake cleaner and paint solvents ignite easily. Aerosol cans usually are kept under pressure with a mixture of propane and isobutane, gases as flammable as natural gas. Partswasher fluid can burn. Oil takes a lot more heat to ignite than thinner or gasoline, but it is certainly combustible.
Heat could be flame or a spark. Ask anyone who uses an oxyacetylene torch or welds if they’ve ever started a fire. We guarantee at least one employee will admit to having done so. Space heaters are known fire starters. “Electrical malfunctions” were responsible for six percent of Minnesota fires in 2023, according to the Minnesota Fire Marshal’s office. Is your wiring in good shape? Do people use electricity correctly?
Now that you’ve identified what could cause a fire, how can you control those? These are some of the critical steps:
• Check equipment before using it to make sure it is in good condition. Repair or replace damaged cords. Don’t overload outlets or extension cords.
• Flammable liquids such as gasoline, lacquer thinner and even windshield washer fluid can generate a static charge when they are poured. To dissipate the static, use metal containers and bond and ground them. Connect the metal container to a building ground, then make sure that the receiving container is physically connected (preferably by a wire) to the original container.
• Watch out for welding and torch use. Remember sparks can travel far. If you cannot remove flammable or combustible material from the area, cover them with fire resistant welding blankets. Never weld or cut near a paint booth or prep station.
• Limit the amount of flammable materials sprayed outside of approved paint booths. One can of brake cleaner or an ounce or two of primer isn’t a huge hazard. Consistently spraying those in areas not designed for spraying flammable materials puts you at risk of fire.
We would bet you have some emergency preparations in place, even if you haven’t done anything to prepare for a fire. So you’re not completely unprepared. You can thank the thousands of people who died in fires in years past for those preparations. Their deaths led to fire code, OSHA and building code requirements to make your shop safer. You probably have exit signs to guide people toward a safe place outside. You are likely to have fire extinguishers to stop a very small fire before it grows. You might have a fire sprinkler system, which will keep a fire in check if it does begin to spread. Your paint booth is probably designed to be explosion-proof, so no spark from an exhaust could ignite the flammable vapors. You probably purchased some sorbents, such as floor dry, to clean up small spills. Those are a good start, as long as you maintain them.
Train your employees to prevent fires. But prepare them so they know what to do in case of one. Do they know how to use fire extinguishers?
Hands-on
training, using a burn pan, is the best way to learn, as that gives people the feel for how extinguishers work. Check with your local fire department, as they may offer that training. Employees who learn how to use an extinguisher and have the opportunity to practice are more likely to know how to react when there is a fire, whether at work or at home. Make sure they also know when not to use an extinguisher. You don’t want them injured trying to fight a fire that has started to spread. How would your shop warn everyone if they need to get out because of a fire? If your shop is small, yelling might be the easiest way. Don’t forget to alert office staff, too. If you have an intercom system, does everyone know how to use it? If your shop is connected to other businesses, decide how you will notify them. And assign someone to guide any customers who are in your building. Have you thought about where employees should go if they need to flee because of a fire? You need to account for everyone, so you don’t want them running home. Don’t risk a firefighter’s life to hunt for someone
What’s Wrong with this Picture?
There’s a sign directing people to a fire extinguisher, but the extinguisher is inaccessible. (It can barely be seen behind the boxes).
comfortably lounging at home. Pick a meeting spot, near the building but away from the route that fire trucks will take. Post it and tell employees about it, so they remember to go there.
Have you ever done a fire drill? That’s a good way to be prepared – and to find the holes in your preparation. They don’t take very long – it should take only a few minutes to get everyone out and accounted for. When people have to physically carry out an action, such as evacuating, they’re more likely to remember how to do that when the disaster strikes.
Invite your fire department in for a visit. That gives them the opportunity to get to know your facility. And they may see hazards you missed.
If you have questions about emergency and disaster planning, handling workplace injuries, workplace safety rules or other safety issues, contact CHESS at (651) 481-9787 or via email at carkey@chess-safety.com
Join Reliable Automotive Equipment’s Dave Gruskos for conversations with industry leaders sharing their insights and the latest from the world of certified collision repair. This month, Dave talks with Vartan H. Jerian, Jr., CEO and co-founder of Vive Collision.
Certified Collision Repair Q&A With: VARTAN JERIAN CEO, VIVE COLLISION
Dave Gruskos: VIVE Collision locations are known for operating with advanced technology and a strong commitment to safe repairs. Why is this philosophy so important to the way your locations do business?
Vartan Jerian: When you leave your vehicle with us, you’re trusting us with something that carries your family every single day. That’s a responsibility we don’t take lightly. By combining advanced technology with the skill of our technicians, we make sure your car is repaired to the best of human ability. A big part of this comes from our Ambassador Program, which is designed to grow our technicians, build apprenticeships, and strengthen our culture from the shop floor up. It’s how we make sure quality repairs are not only consistent but part of our DNA and our values of People, Process and Passion for the collision industry.
D.G.: How does VIVE define “quality” in terms of collision repair, and what steps do you take across all locations to consistently deliver on those standards?
V.J.: For us, quality means doing it right the first time and giving you complete confidence in your vehicle when you leave our shop. We achieve that by investing in technician training, apprenticeships, and programs like our Ambassador Program that help teammates take ownership of both the repair and the culture in the shop. Quality is more than the end result — it’s the process, the teamwork, and the pride our technicians put into every repair.
D.G.: The investment in tools, equipment, and technology is significant. How much weight do you place on the importance of a good vendor relationship in comparison to price or capabilities?
V.J.: Price matters, but trust matters more. That’s why we partner with companies like Reliable Auto Equipment, who not only provide the right tools but also support us in technician training and development. These vendor relationships ensure
ABOUT VIVE COLLISION
Current number of locations: 64 States Represented: CT, DE, MA, ME, NH, NJ, NY, PA, RI, VT
OEMs Represented: 26 PRESENTS
our people always have the right resources to deliver safe, consistent repairs. The cheapest option may save a dollar today, but the right partnership pays off in the long run — for our technicians and for our customers.
D.G.: How do you feel repairers can best prepare to create a shop culture where every repair is done right?
V.J.: Culture comes from the ground up and the top down. At VIVE, we invest heavily in our technicians — because they are the ones repairing vehicles and shaping the customer experience. Through our Ambassador Program, we give technicians the tools, training, and mentorship opportunities to grow their careers, while also reinforcing the pride and accountability needed for every repair. When teammates feel supported, respected, and part of a bigger mission, the culture naturally becomes one of excellence.
D.G.: What message would you share with shops about the role of training in maintaining a successful collision repair facility?
V.J.: Training is the most important investment a shop can make. Cars evolve every year, and without ongoing training, even the most skilled technician can fall behind. That’s why we’ve made training a pillar of our culture — with structured apprenticeships, advanced development programs, and the Ambassador Program helping teammates grow into leaders. Training ensures every repair meets the highest standards, but it also strengthens careers, builds loyalty, and creates the culture that customers can feel the moment they walk in.
Vartan Jerian Vive Collision
REPAIR ESTIMATE INFO THROUGH REPAIRER FEEDBACK
If you’re performing automotive repairs of ANY kind, you need to utilize the DEG! Check out some recent Database Inquiries - and their resolutions - below!
CCC – Foam Adhesive Removal
The removal of remaining foam sealant, which is sometimes used between a vehicle’s fender and body for noise, vibration and harshness (NVH) purposes, is an additional labor task that is not included in standard repair procedures. This task is often necessary for clean-up and proper repair.
Key Considerations:
• OEM Procedures: Always refer to the original equipment manufacturer (OEM) service information for the correct product type and application procedures for the sealant.
• DEG Inquiry: A recent DEG inquiry 39752 specifically addresses this issue on a Ford Explorer, confirming that this labor is separate.
Solera
Qapter (Audatex) – Nib Sanding/De-nib Nib
Sanding
Solera Qapter DBRM page 142 Section 4-4 Refinish Guidelines provides the following:
“Nib Sanding/De-nib Nib Sanding (or de-nib) is defined as the removal of isolated dirt and dust particles in the affected area(s). Audatex’s formula for Color Sand and Buff does not apply to this operation. Additional steps
or processes that may be required should be considered during estimate preparation.”
Nib Sanding / De-Nib labor and materials would be an “on the spot evaluation.”
Mitchell – Projected Scenario
Mitchell Cloud Estimating’s “projected scenario” feature allows users to forecast potential extra costs that aren’t clear during the initial estimate.
Once these costs are confirmed, users can instantly add them to the main estimate using the “Add all lines to primary” function.
OEM Bumper Condition Report Update 2025
DEG has made updates to a 2010 study showing the condition of OE bumpers serviced either as raw, unprimed or combination. This study has been updated to reflect vehicles as new as 2025-2026.
A copy of this report can be found in DEG Estimators Toolbox.
CCC ONE Web – Part Code Keyword Search
You can add a manual line in CCC One Web and use keywords to search for part code operations.
AASPMN MEMBER
INSURANCES
Gallagher Contact: William Knopick
612-412-30413 / william_knopick@ajg.com
Gallagher is your one stop shop for all types of insurance. From garage liability and workers’ compensation to health and dental, Gallagher will develop an insurance program that delivers better product and pricing for AASPMN members.
REPAIR SHOP PRODUCTS/SERVICES DISCOUNTS
CARS Cooperative
Contact: Stephenie Sheppard 405-547-4077
membersupport@cars.coop
Members receive discounts on a variety of products and services they use every day! From discounts on paint and rental cars to office supplies and phone services. Over 50 programs available!
EMPLOYEE VOLUNTARY BENEFITS
Colonial Life
Contact: Deb Ferrao
612-600-4135 / deb.ferrao@coloniallifesales.com or Tracy Bailey
612-801-0139 / tracy.coloniallife@gmail.com
Dedicated representatives can help members transform their benefit package with competitive rates, value added services at no cost and complimentary legal document preparation service. Colonial Life has the tools and flexibility to create a plan to fit everyone’s needs.
UNIFORM & LINEN SUPPLIES
Vestis
Contact: Ryan Vick
612-269-2303 /ryan.vick@vestis.com
Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc. Purchases are also discounted. Members receive annual rebate equal to 10% of their business with Vestis each year.
LEGAL CONSULTATION
Larkin Hoffman
Contact: Sam Richie srichie@larkinhoffman.com
Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call.
PROVIDER PROGRAMS
WEBSITE AND INTERNET MARKETING SOLUTIONS
Optimize Digital Marketing
Contact: Max Gamm
651-217-8152 / mgamm@whyoptimize.com
All-in-one Digital Marketing Solutions: Expert social media, digital advertising, website and software solutions that keep you present online so you can be present offline!
CREDIT CARD PROCESSING
Association BankCard Services
Contact: Robert Rewood
715-254-9600
robertrewood@newtekone.com
Competitive rates for AASPMN members. Terminals and printers sold at cost.
INFORMATION PROVIDERS
Mitchell 1
Contact: Mitchell 1 Representative 888-724-6742 ext. 6669
Mitchell 1 offers AASP members a $10 per month discount on any eligible Mitchell 1 subscription.
Mitchell International
Contact: Mitchell International Representative 800-238-9111
AASP members receive $350 off Mitchell's MD-500 all-in-one solution for scanning, calibration, estimating, and blueprinting.
TECHNICAL INFORMATION HOTLINE IDENTIFIX
800-745-9649
Members enjoy a 20% annual savings on Direct-Hit and Direct-Help subscriptions, the industry's most reliable source for experience-based repair information.
SAFETY COMPLIANCE
Complete, Health, Environmental & Safety Services (C.H.E.S.S.)
Contact: Carol Keyes 651-481-9787 / carkey@chess-safety.com
AASPMN members receive a 20% discount on Safety Data Sheet Management (SDSLinks), Right to Know (RTK)/Hazard Communication program customized for your facility, monthly safety reminders, and other safety, OSHA or environmental assistance.
CHECK GUARANTEE SERVICES
Certegy Check Services
877-520-2987
Discount rate of .75% to AASPMN members. Use existing credit card terminal. Fast claim payments.
AUTO EMPLOYEE ASSESSMENT
Assessment Associates International
Contact: Nate Page 952-854-6551 / nate@aai-assessment.com
Designed to help facilitate and enhance hiring decisions. AASPMN members receive 50% off retail price, starting as low as $15 per assessment.
LIVE-ONLINE & ON-DEMAND TECHNICAL TRAINING
Automotive Seminars
Contact: Tim Houghtaling 920-866-9813 / tim@automotiveseminars.com
Discounted pricing to AASPMN members on all live-online events, as well as ondemand training videos. Automotive Seminars specializes in diagnostic training that provides automotive technicians with knowledge, testing techniques and data interpretation skills needed to diagnose today’s vehicles. The live-online events and on-demand training videos focus on automotive electronics and engine management systems and are written and created by some of the industry’s leading diagnostic technicians.
BUSINESS COACHING 180BIZ
540-833-2014 / info@180biz.com
Members receive a 25% discount on Rick White's Pocket Business Genius subscription, offering independent auto shop owners fast access to actionable business advice from a leading industry expert.
BUILDING CONSTRUCTION & MAINTENANCE
Langer Construction
Contact: Josh Schultz 651- 256-3312 / josh@langerconstruction.com
AASPMN members receive free in-depth project consultation with general project concepting and guidance to help members with both small- and large-scale projects and maintenance.
