Employer Portal Registration Instructions
Benefits of online registration:
• Convenience and speed
• Secure online payment
• Ease of management and use
• 24/7 access to resources and information
Registering is quick and convenient! Please use the email address you provided at enrollment to register at your earliest convenience. This is especially important if you use the portal to maintain premium payments, obtain premium statements or manage employees' eligibility information.
For assistance, email admin-info@nipponlifebenefits.com or call 800-374-1835 (ext. 43780).
Visit http://www.nipponlifebenefits.com and select Employer from the Login/Register tab at the top of the page.
Select Create My Account, check the I’m not a robot box, and click Next
On the Account Creation page, fill in the required fields and click Next. If you had an account with the previous portal, you could use the same username unless it’s already been taken.
Re-enter your new password in step three and click Next.
On the Client Registration page, enter your unit number in the Unit IDs field and click Next. For multiple units, separate each number with a comma (e.g., L55500, L55501, L55502).
You’ll receive a confirmation within two business days, but it may take longer.
At log in, additional authentication is required for security. Click Send Code to receive a verification code via email. Enter the code and select Private Browser or Public Browser to log in. 1 2
www.nipponlifebenefits.com
Thank you for choosing Nippon Life Benefits. The information below will help you, your broker and your employees navigate our online portal and mobile app.
ELIGIBILITY UPDATES
Before Portal Registration
• Initial premium statements are calculated based on the original eligibility census.
• To update eligibility, locate the eligibility form at http://adminkit.nipponlifebenefits.com/PG
• Complete and email to Admin-Info@nipponlifebenefits.com or fax to (913) 387-5920.
• Eligibility changes will be shown in the next statement.
After Registration: See the Administration Quick Guide for commonly asked eligibility questions.
PORTAL ACCESS
• AFTER you receive your Phase 3 Acceptance Notification, the Primary Contact, Secondary Contact (if provided), and the Primary Broker should register for online portal access. (Please note that Brokers with an existing account are automatically provided access.)
• The same email address submitted on the Ancillary Payment and Web Portal Access Request form must be used for registration.
• Staff with Secondary or Online Payment Portal only access won’t get a registration alert- please notify them to register.
• See Portal Information for more guidance.
STEPS FOR EMPLOYER AND BROKER REGISTRATION
• Visit nipponlifebenefits.com and click the Login/Register tab at the top of the page.
• Select “Employer” or “Broker” as appropriate.
• Click “Create My Account” and follow the instructions on each page.
• Remember to input the Group Number as the unit number during registration.
• Employer access to the Client Portal: Employer Registration/Login
• Brokers access to the Client Administration Portal for Brokers: Broker Registration/Login (to obtain permissions, select the client account # as your role.)
MEMBER ACCESS TO WEBSITE AND MOBILE APP
• Once a member receives their benefit ID number from their ID card, they can register.
• Please share these links with your employees:
• Portal Information: Select Member under "How to Register"
• Mobile App: It's easy to get started!
• If a member receives care at a dental facility before receiving their ID card, the dental office can contact Customer Service at (800) 374-1835 for eligibility and benefit information.
PREMIUM PAYMENT
• Monthly premium statements are typically available online by the 24th/25th of the month.
• Each month, the billing contact receives an email notification that the premium statement is available.
• If a separate billing contact has not been designated, the email goes to the primary contact.
• Premium statements can be accessed online via the Client Portal from the drop-down menu under “Premium Statement History.”
• Note that statements are digital and not mailed.
• Automated payments can be set up through the Online Payment Portal.
• For instructions to pay the monthly premium, please refer to the Administration Quick Guide.