NICC Solutions: Spring/Summer 2022

Shep Hyken, a customer service expert, accurately observed, "The reason an organization can deliver good or bad customer service comes down to one thing; what is happening on the inside of that organization. To sum it up in one word: culture."

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SOLUTIONS MAGAZINE • SPRING / SUMMER 2022

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Articles inside

Employee Spotlight: Theresa Leisen

Instructor Spotlight: Lisa Schaefer

Learning + Fun = NICC Camps

Out of the Office: Wellness through Movement

Out of the Office: Coaching in the Community

Soft Skills: The Missing Link in Work Culture

Create a Complaint-Free Culture at Work

Creating a Culture of Customer Service

Creating Better Communication through Customized Training.

Henderson Products Teams Up with NICC

Building Culture with a Purpose.

Building Team Culture Amidst Workplace Change

Thriving in Times of Change.

Stay Competitive with Skills Training.

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NICC Solutions: Spring/Summer 2022 by Northeast Iowa Community College - Issuu