National Education Center for Agricultural Safety (NECAS)
8342 NICC Drive Peosta, IA 52068
888.844.6322
Small Business Development Center (SBDC)
900 Jackson St, Suite 110 Dubuque, IA 52001
563.588.3350
Town Clock Business Center
680 Main St., Ste. 100
Dubuque, IA 52001
844.642.2338, ext. 3100
Waukon Center
1220 Third Ave. N.W., Ste. 102 Waukon, IA 52172
844.642.2338, ext. 6100
Wilder Business Center
1625 Hwy. 150 S. Calmar, IA 52132
844.642.2338, 1399
AI in the Workforce
Guest Writer: Jordan O’Connell, Instructional Designer and Instructor, NICC
Artificial intelligence (AI) is here and changing how we work in northeast Iowa. From automating repetitive tasks to supporting complex decisionmaking, recent breakthroughs in machine learning and neural networks have emerged as a potential economic accelerator across local industries. At Northeast Iowa Community College (NICC), we are focused on helping our communities understand how AI will impact not only our business partners, but the employees and families who sustain the region’s economy.
We see firsthand the interest AI is generating across our service area. Last year, NICC hosted AIfocused community education classes at places like Lansing Works, the Social Center in Dyersville and virtually online. These events drew folks from a wide range of industries, experiences and backgrounds, with many participants interested in AI’s entrepreneurial potential.
We are having important discussions about what AI means for education both inside and outside of our classrooms. Many instructors see student use of AI as a catalyst that can drive real improvements in the ways we teach and assess learning, beginning in our online learning spaces.
This semester, my online U.S. History students are using AI tools to collaborate on a research project I’ve been kicking around for over a decade: it was an AI-powered productivity tool that finally made the project feasible. The potential of AI goes beyond reducing the burden of our human labors—it extends into how these tools can enable us to work together in new ways to solve old problems.
At NICC, our faculty and staff have engaged with AI tools, training and research for over two years. Since early 2024, our AI Alliance has been offering guidance on how individual programs and departments can responsibly integrate generative AI tools into their work. We prioritize data security and continue to deepen our own institutional capacity to understand and respond to new and emerging technologies. These efforts, combined with ongoing investments in learninganalytics and institutional research, will enable us to measure and support student success in smarter and more effective ways in the years ahead. President Dave Dahms, his cabinet and our College Board of Trustees have positioned NICC as a community college leader in AI readiness.
Jordan O’Connell serves as an instructional designer and instructor at Northeast Iowa Community College, where he supports faculty in course building, assessment design and instructional technologies. He recently co-authored a chapter for Teachers' Roles and Perspectives on AI Integration in Schools (IGI Global, 2025), which explores the opportunities and ethical considerations of AI use amongst educators. He is currently pursuing an education doctoral degree through Winona State University and can be reached at oconnellj@nicc.edu
If you’re ready to explore what AI might mean for your workplace or organization, you’re invited to attend the upcoming Business Summit - Business Success Through the Power of AI. This engaging session with Susan Frew, a renowned entrepreneur and speaker, will provide valuable insights into the transformative impact of AI across various industries. Susan has worked with major corporations like Verizon and ESPN Radio to improve functions and business strategy. Want to connect with our experts? Reach out to the NICC AI Alliance at AI@nicc.edu. The group represents diverse perspectives on AI and welcomes any AI-related proposals focused on the growth and vitality of northeast Iowa.
Business Success Through the Power of AI
#101308 May 20, Calmar
#101306 May 21, Peosta
Unlock the potential of Artificial Intelligence and elevate your business at the upcoming Business Summit at Northeast Iowa Community College! Join this engaging session with Susan Frew, a renowned entrepreneur and speaker who will provide valuable insights into the transformative impact of AI across various industries. Her client list includes companies like Verizon, ESPN Radio and more. This is not just a talk; it's an opportunity to see firsthand how integrating AI into your business strategy can become an essential asset for success.
Cost: $169
REGISTER TODAY!
CARET-RIGHT nicc.edu/businesssummit
Susan Frew’s entrepreneurial journey as the owner of a successful company highlights her talent for scaling businesses to national acclaim. With a background as General Manager for two countries in a Fortune 20 telecom, she has developed a strong grasp of growth strategies. A keynote speaker and ”Super User of AI,” Susan effectively integrates technology into her professional and personal ventures. Her hands-on experience with AI enables her to empower others to harness its transformative potential for innovation and growth.
BREAK THE STIGMA
Build a Stronger Workplace
Empower your team with the Stigma-Free Workplace Certificate, crafted in collaboration with NAMI Dubuque. This vital training equips your leadership and employees with the skills necessary to cultivate a supportive and inclusive workplace culture. By prioritizing mental health, you not only boost productivity but also enhance your company culture and attract top talent. Awareness is just the beginning; take action today and show your commitment to the well-being of your workforce. Let's create a brighter future together!
TAKE THE FIRST STEP TOWARD A STIGMA-FREE WORKPLACE. ENROLL NOW!
844.642.2338, ext. 1399 conted@nicc.edu
Soft Skills in the Workplace
Technical skills and subject-specific knowledge are required for many jobs but can only take a person so far. Soft skills are essential for all members of the workforce, in all types of organizations, across all levels of employment. While important in all areas of life, these vital attributes can still be hard to define.
Jennie Brown, HR, Medical Associates, shares her definition, stating: "Soft skills, such as communication, empathy and adaptability, are critical in fostering effective collaboration, building trust and creating a strong teamwork environment. The ability to listen actively, manage conflict constructively and adjust your communication style is essential for fostering teamwork, offering great customer service and achieving organizational goals."
Liz Kass, HR, ProPulse, explains, "Soft skills are your personal attributes that are a must for people to work well with others and be successful in their careers at ProPulse! Soft skills have become a necessity again in the workplace!”
Although soft skills can be considered personality traits, they cannot be assumed; and proper training can enhance these abilities. Kendall Hunt is one of multiple companies that regularly utilize training opportunities at Northeast Iowa Community College (NICC) to grow their talent pipeline.
“The monthly leadership training developed by NICC has transformed how our management team approaches their roles. This comprehensive program doesn't just teach theory; it provides practical, actionable strategies that our leaders can implement immediately. From mastering crucial HR practices to building stronger connections through regular one-on-one meetings, the training has equipped our team with the tools they need to lead effectively and create an environment where employees want to stay and grow,” expressed Stacie Halverson, HR, Kendall Hunt Publishing.
NICC offers in-depth, customized training tailored to the needs of individual employers. The College recently held free monthly webinars showcasing instructors and highlighting soft skills topics. These webinar recordings are available to view anytime at youtube.com/neiowacc.
Let NICC help you build your team, support your employees and serve your customers today! Explore inperson and virtual classes at nicc.edu/solutions or contact us to learn about how training can be customized for your business.
“I have gained more confidence in my abilities as a leader because of the topics and tools covered in Leadership Academy.”
Mariko Kurobe LEADERSHIP ACADEMY PARTICIPANT
Upcoming Career Development Courses
Communication Skills & Styles #100666 May 7, Dubuque
Conflict Management #98057 On-Demand, Online
Emotional Intelligence #98056 On-Demand, Online
Instructor Webinar Series
A free session is available monthly. Visit nicc.edu/careertraining for upcoming topics and to register.
Understanding Differences in the Workplace: DiSC® Assessments #98061 On-Demand, Online
VIEW OUR FULL CATALOG OF CAREER DEVELOPMENT COURSES AND SIGN UP TODAY.
Chart Your Path to Success at Northeast Iowa Community College
Northeast Iowa Community College (NICC) offers clear career pathways for you to gain the education or training needed to reach your goals no matter where you are in life—from earning college credits while in high school to seamlessly transferring into a bachelor’s degree program or gaining career ready skills in short-term training programs to positioning yourself as a top notch hire for local employers.
Our approach to education is versatile and empowers you to gain real-world skills, reduce college debt and transition effortlessly to the next stage of your academic or professional journey.
Choosing NICC means investing in a smart, step-by-step journey that begins where you are. We help you save money, reduce stress and graduate with the confidence and skills you need to thrive in your career.
“At NICC, I discovered the value of lifelong learning and how every skill acquired can contribute to personal and professional growth. Later as an instructor at the College, I gained a deeper appreciation for mentorship. Guiding students through their own challenges reinforced the importance of patience, communication and fostering a supportive environment.”
Leo Avila NICC CERTIFICATE AND AAS GRADUATE OUTSTANDING ALUMNI AWARD RECIPIENT, COMMUNITY COLLEGES FOR IOWA
Creating a Pathway to Careers
Four Northeast Iowa Community College (NICC) graduates from the Computer Numerical Control (CNC) Machinist Technician diploma program work at Morrison Bros. Co. in Dubuque. All four students connected with Morrison Bros. Co. through internships as part of the program and were employed full-time with the company upon graduation.
Morrison Bros. Co. designs, engineers and manufactures integrated fuel storage components for the energy industry. From design to finished product, the company handles all aspects of the process, complete with in-house CNC machining and finishing capabilities. Graduates Abbie Hefel and Mason Henning work in machine setup while
Matt Meyer and Zach Laird are employed as tool makers. In these positions, they set up and operate CNC machines and equipment and produce quality parts utilizing skills they learned in the NICC program and handson at the company.
Morrison Bros. Co. offers internships to the College’s CNC students during the program's last semester to gain hands-on workplace experience. The company gets to know the students and their capabilities, with the intent to hire them full-time once they finish their education.
In addition to the diploma option, NICC offers short-term Career Pathway Certificate (CPC) programs, including the CNC Operator certificate, to address acute shortages of
middle-skilled employees. The certificate program can lead directly to employment or can be a first step for students to continue their education in the diploma program. Morrison Bros. Co. recently signed an agreement as an official NICC partner to support students in both the diploma and CPC programs.
Rick Zillig, Morrison Bros. Co. Director of Manufacturing, stated, “Morrison Bros. Co. elected to partner with NICC because it gives us visibility to the students. It allows them to see what types of careers are available at Morrison Bros. Co., and it also allows us to get in front of the students and be active in the education programs that are offered.”
Photo: Zach Laird
SWITCH GEARS Ignite
Your Future in Under 6 Months
Ready for a fresh start or to move up in your career? Northeast Iowa Community College’s short-term training programs—just six months or less—equip you with the skills employers need right now. Whether you’re aiming to quickly transition into a new field or add to your existing skills, our affordable, flexible options fit into your busy life. Don’t wait—invest in yourself and your career growth today.
Meet the Graduates …
Abbie Hefel is one of seven females among 29 employees working on the shop floor at Morrison Bros. Co. Like many students, she had no idea what she wanted to do after high school. She was drawn to both the CNC program and Morrison Bros. Co. through Mason Henning, another NICC graduate working at the company.
Abbie advises other females to enroll in the CNC program, stating “Don’t be intimidated to try something new. Although trades careers, like CNC, are male-dominated, there is no reason for that—it doesn’t have to be that way anymore!”
Abbie likes how the diploma program can be done in a year or less.
CAREER PATHWAY CERTIFICATES: Tuition assistance is available!
CDL Semi Truck Driving
New Classes Offered Monthly, Peosta, Waukon
Building Construction #101591 June 2, Dubuque
Child Care, Level 1
#101498 May 1, Dubuque
Computer Numerical Control (CNC) Operator #101438 May 5, Peosta
Construction Equipment Operator #101592 June 2, Peosta
Welding (GMAW) Competency-Based #101514 May 22, Peosta
EXPLORE OUR FULL CATALOG OF CLASSES.
However, she noted, “I don’t think people know it's an option to do it without the gen eds and just get a certificate. I didn’t even know it was a thing until I was in the program and there were CPC students who came in at night.”
Matt Meyer previously spent 14 years working as a carpenter, building houses, until he was laid off for over a year. At the time, he felt he had few prospects and didn’t want to continue on his current path, so he took a friend’s advice and enrolled in the CNC Machinist program at NICC.
When asked about his goals in taking the CNC program, Matt replied, "Finding employment was my goal. A college credit degree or diploma was a nice bonus – but having all the credentials necessary to say that yes, I know how to do something, was the most important part."
The Career Pathway Certificate program can help students gain skills and find employment in even less time. CPC programs can be completed in just a few weeks or months and are designed to provide critical job and technical skills through hands-on training.
A CPC can be earned at little to no cost to the student and provides a direct path to fast-growing entry-level jobs and increased wages.
NICC tailors its training to the needs of the businesses through input from the companies. Through this partnership, businesses can collaborate with NICC, offering industry-specific insights and feedback to ensure programs are aligned with current workforce needs and expectations.
This list is correct at the time of printing.
Photo: Matt Meyer
Mason Henning and Zach Laird were both drawn to the CNC program after finding interest and enjoyment in hands-on activities and high school shop classes. Zach chose NICC because it was close to home and he had heard good things about the College. Mason selected CNC machining because his uncle was employed in the field and encouraged him to pursue it. Additionally, his aunt, who is employed at Morrison Bros. Co., informed him about an internship opportunity and helped him make essential connections. He later connected Abbie Hefel to the program and Morrison Bros. Co. as well.
Businesses that partner with NICC and provide input into programs and curriculum are marketed on the College’s
website so that students can visually connect to an employer of their choice prior to starting the program.
“Going forward, students will be able to identify us as a local manufacturer. If they want to stay in and around the area, I think it gives them more potential for a career here in Dubuque,” explained Sam Glab, Learning and Development Manager at Morrison Bros. Co.
According to Iowa Workforce Development (IWD) labor market statistics, manufacturing was ranked second among Iowa’s top five largest industry sectors in 2024. IWD occupational employment and wage statistics show that the mean annual wage for machinists and tool and die makers was $54,325 as of May 2023. Job openings continue to result from the need to replace
workers who transfer to other occupations and those who retire or otherwise exit the labor force.
Rick Zillig explained, “In the last few years, it has been a challenge for everyone to find employees in general but especially in manufacturing. It has gotten a little better recently, but it is still challenging to find people coming into the workforce with skills and experience, particularly in the CNC field.”
By partnering with NICC, Morrison Bros. Co. hopes to overcome these challenges by connecting with students who come out of the program with exposure and interest in the field and the skills needed for the job.
Through these partnerships, the College and supporting businesses work together to build a skilled workforce that benefits both the students and the employers.
Currently, eight businesses, including Morrison Bros. Co., have agreed to partner with NICC to support the CNC diploma and CPC programs. NICC is also establishing similar agreements with companies in other program areas.
Let NICC help you choose your path and connect you to your future.
Looking to start or grow your career in healthcare?
Northeast Iowa Community College (NICC) has the training and certification programs to help you get there— whether you’re exploring options, making a career change or advancing in your current role.
One of NICC’s newest offerings is the Certified Physical Therapy Aide (PTA) course, available entirely online. This flexible, self-paced program gives you up to nine months to complete your coursework—perfect for balancing education with work and life. Plus, by 2033, according to the Bureau of Labor Statistics, now is a great time to enter this field. PTAs play a crucial role in patient care across hospitals, clinics and long-term care facilities.
Fast-Track Your Career with Short-Term Healthcare Training
Want to get into the healthcare field quickly? NICC offers short-term training programs that lead to Career Pathway Certificates, getting you job-ready in just a few months. Programs include:
• Certified Nurse Aide (CNA)
• Phlebotomy Technician
• Emergency Medical Technician (EMT)
• Online Pharmacy Technician
Go Further with Advanced Healthcare Programs
Ready to take your career to the next level? NICC also offers one- and two-year health sciences programs, including:
• Nursing
• Paramedic
• Radiologic Technology
• Health Information Technology
Keep Your Certifications Current
Already in healthcare? NICC supports continuing education with courses like:
• First Aid/CPR, ACLS and PALS licensure and re-licensure courses
• Nursing CEU and Certification courses - Heart Disease in Women, IV Therapy for the LPN
• Training courses and registry reviews for Radiology Technicians
• Simulation Labs for hands-on emergency training
NICC is committed to helping healthcare professionals at every stage of their journey. With flexible learning options, hands-on training and in-demand programs, we make it easier to reach your career goals. View the healthcare classes we offer to grow your career.
“The activities were great for differentiation in lecture. It helped break up the monologue. It felt like a personalized class and a great place for new friendships, even.”
Upcoming Classes for Healthcare Professionals
Certified Nurse Aide (CNA) New Classes Offered Monthly at Various Locations
IV Therapy for the LPN #101406 May 5, Hybrid/Dubuque
Radiology Technology
Certifications are available for graduated radiology technicians for Computer Tomography (CT), Magnetic Resonance Imaging (MRI) and Mammography through June 2025.
CAREER PATHWAY CERTIFICATES
Emergency Medical Technician #100466 May 6, Online, Hyflex
Pharmacy Technician #97599 Anytime, Online
Phlebotomy Technician #101542 Sept. 9, Dubuque
DENTAL CONTINUING EDUCATION
Dental Assistants:
Dental Radiography Update #100412 May 16, Online
Dental Professionals: Infection Control Update #100414 May 16, Online
Dental Professionals: Jurisprudence Iowa #100415 May 16, Online
VIEW ALL HEALTHCARE COURSES AND SIGN UP TODAY.
Amaya Hunt CNA COURSE
Upcoming Personal Enrichment Courses
Classic Games for Kids #101087 May 6, Oelwein
Craft Cocktails: The Art of the Perfect Drink #101050 May 18, Dubuque
High School Drivers Ed New sessions are offered monthly.
Intro to Kayaking & Canoeing #101436 June 5, Calmar
Mini NICC Coding Camp - K-5 Grade #101228 April 22, Waukon
Mini NICC Game Camp - K-5 Grade #101265 May 13, Waukon
Motorcycle - Basic Rider Course
Multiple sessions are available through May 2025.
STEAM Makerspace Open Labs - Session 4 #101225 April 30, Waukon
Unlock Your Golf Potential: A 3-Part Series #101139 May 15, Dubuque
EXPLORE ALL OF OUR PERSONAL ENRICHMENT COURSES AND SIGN UP TODAY.
Sparking Career Interests at Summer Camps
In the 1990s, Tara Kramer was a curious kid attending summer camp at Northeast Iowa Community College (NICC), where a dramatic helicopter landing on campus left her in awe. This unforgettable moment during a farm safety camp ignited her passion for emergency services, ultimately leading her to pursue EMT courses at NICC and become a certified flight paramedic.
“The NICC programs ignited a spark in me; they helped me find a successful career that I love,” she recalls. Tara's journey exemplifies how the College's diverse summer camps inspire career interests in young people, providing hands-on experiences that pave the way for future success.
From June through early August, NICC campuses and centers offer creative, hands-on learning opportunities for youth. Experienced instructors and mentors guide campers in discovering hidden talents and interests while fostering early career exploration. “These youth camps are a vital introduction to potential career pathways for students,” stated youth welding instructor, Seth Harms.
“They have the chance to experiment with skills and hopefully gain an excitement for learning. If this excitement can carry to the high school and beyond, we can help our workforce with better candidates.”
The Be Your Own Boss camps in Cresco and Waukon encourage creativity, problem-solving and leadership skills. Campers learn basic business concepts, develop business plans, create marketing materials and pitch their ideas to local business professionals.
The College also offers camps dedicated to exploring in-demand skills such as coding, welding and more. Sessions focused on the arts promote self-expression and critical thinking, while science-based programs dive deeper into experimentation and collaborative problemsolving—soft skills that are valuable in any career field. Connor Meyer, a recent camper, stated they enjoyed “learning to weld, so I will know how to weld in the future.”
NICC summer camps provide valuable opportunities for youth to explore potential careers. Learn more about camp options in Calmar, Cresco, Manchester, Oelwein, Peosta and Waukon.
Promoting Farm Safety in Local Communities
Farms are a great place to grow up, but they also come with risks. That’s why the National Education Center for Agricultural Safety (NECAS) is dedicated to teaching local communities how to stay safe. One way is through interactive farm safety camps each summer.
At these camps, local youth learn how to recognize and avoid dangers like:
• Tractor and Machinery Safety
• Grain Safety
• Electrical Hazards
• ATV/UTV
For more than 25 years, NECAS has been the nation’s leader in hands-on farm safety training, saving lives and preventing injuries in agricultural communities.
Real-Life Impact: A Life Saved in Frankville, Iowa
In 2020, local farmer Frank Livingood became trapped chest-high in grain—a life-threatening situation. Thanks to NECAS-trained first responders and a grain bin rescue tube, Frank was safely rescued. He is one of 43 people saved nationally and internationally through NECAS grain bin rescue training since 2012.
More than Farm Safety
NECAS doesn’t stop at agriculture—it also provides safety training in:
• Transportation Safety
• Hazardous Materials Management
• OSHA Best Practices
By promoting farm safety awareness, NECAS is committed to reducing farm-related accidents and ensuring rural families stay safe for generations to come.
NECAS also offers Farm First Aid Kits for purchase. The kits are designed with farm injuries in mind but contain first aid supplies useful in any emergency response and for everyday use. If you would like to purchase a kit, contact Dan Neenan at neenand@nicc.edu or Jayne Curtis at curtisja@nicc.edu.
Learn more about ag safety and rescue training available at necasag.org.
IOWA
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Martelle (4)
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Berlin
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Menno
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Host your conference, meeting or workshop at one of Northeast Iowa Community College’s versatile, newly remodeled, flexible event spaces. We provide everything you need to host a highly successful event, including on-site assistance, catering services and advanced technology. From small team sessions to large corporate gatherings, our spaces can be tailored to meet your unique requirements and our on-site team will help from planning to post-event—so you can focus on what matters most.
Business Event Space Available Near You!
Calmar, Cresco, Dubuque, Manchester, Oelwein, Peosta and Waukon. CALL TO TOUR OR RESERVE SPACE FOR YOUR EVENT TODAY.
844.642.2338, ext. 1399 conted@nicc.edu
"NICC has hosted our annual Wellness Day for the past several years and they make it so easy for us. The room is set up for us when we walk in, and they put everything away when we leave. The staff is what makes it all come together. We are so appreciative of our working relationship—they really put forth 100% effort to get this event to come together!" Kelly
Kuennen, LBSW
CAREGIVER SPECIALIST, NORTHEAST IOWA AREA AGENCY ON AGING
