







Matthew Barrett
Onion King LLC Dallas, WI
Steve Briguglia
Something SWEET Lemonade Lakeland, FL
Harry Brown
Harry’s Grill Station New Albany, OH
Corson Cannon
Moose Joose Slush Mooresville, NC
Joseph Choi Bull City KBBQ (Bulkogi) Durham, NC
Lindsey Constantine Red’s Red Apples, Inc Port Orange, FL
Ronald Dewbre Man Cave Company Beaumont, CA
Ladrel Leilani Farmakis
Sugar Rush Character
Cotton Candy Anchorage, AK
Bobbiejo Goode
Goode Foods/Concessions Collins, NY
Shannon Goode
Goode Foods/Concessions Collins, NY
Ernest Harris
Chick-N-Que, LLC Wendell, NC
Queen Harris
Chick-N-Que, LLC Wendell, NC
Charlie Ji
Bull City KBBQ (Bulkogi) Durham, NC
Tricia Kotlinski
Texas Bayou Billy Tea Seguin, TX
Monica Lawson Zimmer Accounting Service Riverview, FL
Danny Lester D and E Concessions LLC Harrodsburg, KY
Jeremy Limerick Brody’s Barbeque Punxsutawney, PA
Cameron Murray
Chester’s Gators & Taters Raleigh, NC
Brian Myers
Old Time Saltwater Taffy Sturgis, MI
Darinka Postal Ramonda Chocolates Oak View, CA
Drayke Sizemore Sizemore’s Concession Tamaroa, IL
Myranda Splett
Minnesota’s Original Brat Dogs
Morristown, MN
Randy Splett
Minnesota’s Original Brat Dogs
Morristown, MN
Georgia Stone
Georgia’s Kitchen Inc. Avon, IN
Piper Uhl ToyDog & Co Prospect, KY
Darla Vieths
Goodhue County Fair Zumbrota, MN
HalYes Yaffe UsaParade.com Lafayette, LA
Peggy Anderson Anderson Midways Standish, MI (2023)
Pat Armstrong Cornbelt Concessions Bloomington, IL (2023)
Jason Bartlebaugh
Bartlebaugh Amusement, Inc. Madisonburg, PA (2024)
Troy Beaver
TDB Concessions Salisbury, NC (2021)
Jim Benton
Benton & St. Francis Company LLC dba Donut Delights Cumming, GA (2023)
Wesley Boyd Bierwirth
Wesley Stevens Concessions Oklahoma City, OK (2013)
Charlie Boghosian
Chicken Charlie’s San Diego, CA (2023)
Jeffrey Brick Universal Concessions, Inc. Rhinebeck, NY (2023)
Melanie Conklin
Moose Joose Slush Mooresville, NC (2023)
Courtney Cox Adams County Fair Brighton, CO (2024)
Wendy Delano Salem Fair Salem, VA (2022)
Randy Dewitz
FanFare Attractions, LLC Minneapolis, MN (2019)
Timothy Garstka
John Gray
Focus Photography Cornville, AZ (2008)
John Heron
Triple J Concessions / Fresh Fries Woodbury, MN (2016)
Robert Jackson
Jackson Enterprises Dulzura, CA (2007)
Monica Jensen
Island Noodles WI, MN & TX River Falls, WI (2021)
Tim Kwiatkowski
Outdoor Amusement
Business Association West Springfield, MA (2023)
Eastern States Exposition, Home of The Big E West Springfield, MA (2023) µ
Katie Linville Linville Food Service
Zanesville, OH (2018)
Brian Linville Linville Food Service Zanesville, OH (2018)
James Malmquist
Keys Koncessions, Inc. Southwest Ranches, FL (2014)
Alison Mason Cummington Fair Worthington, MA (2019)
Brian McKay
Inland Empire Concessions Spokane, WA (2013)
Jay Wells, CCE, President
Hello Folks, it’s already Spring! For a lot of us that means home repairs, starting a garden, painting and sprucing up our trailers, and don’t forget those boats! Some of our Benefit Partners could help you get started on these tasks like AutoZone, Graybar, HD Supply, and Sherwin-Williams. How do you get started?
AutoZone—Use the number on the back of your Membership Card to receive your savings on batteries, filters, oil, fuses, belts, and more. Graybar—Use the number on the back of your Membership Card to access discounts on a full line of electrical supplies including wire, outlets, brakers, and communication cables.
HD Supply–Use the number on the back of your Membership Card for savings on general hardware, hot water tanks, lawnmowers, tune up kits, oil, BBQ, water filters, and more.
Sherwin-Williams—Use the number on the back of your Membership Card to purchase paint and supplies such as extension ladders, rollers and paint brushes, and airless sprayers.
You probably noticed right away that each of these benefits uses a number on the back of your NICA Membership Card. You can use that number to purchase and/or register with these commercial accounts. I recently saved on urethane paint for both my Waffle Cone Stand and my House with Sherwin-Williams! If you need additional information, please see our latest Benefits Guide.
I just returned from a NICA Breakfast Gathering during the Yuma County Fair. It was organized by NICA’s West Council and led by West Council Coordinators Don Delahoyde, CCE and Julie Dunn, Nate Wells, CCE, Ex-Officio Director, and Council
Members Albert Valadez and Alan Harrington
They had a fantastic team there with additional assistance from Denise Warner and Nathalie Harrington on Jeff Thornberry, CCE’s Commercial Exhibits Council. Jeff’s team is growing fast!
While I was there, Alan showed me all the changes on the Fairgrounds. Yuma County Fair Manager Eric Wofford indicated the Fair had invested 18 million into the grounds which included a new Commercial Building (which was completely full during the Fair), removed a drainage ditch and added new concrete (connecting the Fair’s sewer to the city sewer), underground electric, and a new Food Court area. The Fair hasn’t been the only investor, as Davey Helm, Helm and Sons Amusements, has flipped the Carnival from one side to the other, thereby avoiding the flight path of the adjacent Marine base for the taller rides. This allowed the Fair to remain in its current location as they were considering a change of location due to this problem. Monies were also used to develop a Carnival RV area with sewer and water. Electric may come next year. When the Carnival switched locations, the area was paved, providing a cleaner surface. Davey had 50-plus rides located in three different locations, which included a Free Kids Area in the old Commercial Building with rides, building blocks, coloring tables, and all kinds of free activities for the kids. There were also places for the parents to sit, rest, and relax in a cool area while the kids played.
Dates are out for NICA Marketplace “Together!” at the Tuscany Suites and Casino in Las Vegas, November 9-12, 2025. Registrations for the convention are now open at the $149 Early Bird Special, along with $95 Hotel Room Reservations Booking through NICA means that you will have no parking or resort fees and you can cancel at a later date with no penalties, if for some reason you cannot attend, but who wouldn’t want to attend this growing convention which is now the talk of our Industry? EVERYONE wants to be there! Make a reservation this year and witness all the action and education in 48 hours—only 2 days. You can spare this amount of time. After all, it’s your business!
Next month we will be “On the Road Again,” so be safe and remember “Look Sharp, Be Sharp!” and “Together We Can!”
President: Jay Wells, CCE
1st VP: Stacey Pittroff-Barona, CCE
2nd VP: Michelle Allen, CCE
Secretary: Sandy Class, CCE
Treasurer: Bary Bunts, CCE
Brandy Arredondo, CCE
Jacqueline Bradbury, CCE
Phil Delahoyde
Dan Lusenhop
Nathan Vandewarker
Mickey Venegas
Nathan Wells, CCE
Daryl Whicheloe, CCE
Trent Wilkes
Kim Barr, CCE
Vincent Nelson, CCE
Daryl Whicheloe, CCE
Sandy Class, CCE
Don Delahoyde, CCE
Kathy Ross, CCE
Dan Lusenhop
Dominic Palmieri, CCE
Paulette Keene, CCE
Joe Potillo, Jr.
Greg Miller, CCE
Tom Sattler, CCE
Russ Harrison, CCE
Richard Busse, CCE
Tom Hodson, CCE (Deceased)
Jim Hodson, CCE (Deceased)
Tim O’Brien, CCE
Ron Smith
Adam McKinney, CCE
Mike Pence, CCE
Jack Woods, II, CCE
Bob Hallifax, CCE
Frank Parnell, CCE
Larry Orme (Deceased)
Larry Sivori
Rich Wright
Bill McKinney, CCE (Deceased)
Arthur Pokorny, Jr.
Gene O’Brien, CCE (Deceased)
Executive Director : Rey O’Day
Office & Membership Manager : Linda Frisco
Communications & Marketing
Manager • NICA News Editor :
Jesse Willard
Office Clerk: Mary Vega
Commercial Exhibits Council
Coordinator : Jeff Thornberry, CCE
Interim East Council Coordinator :
John Juliano, CFE
Midwest Council Coordinator :
Dennis Larson, CFE
West Council Coordinators :
Don Delahoyde, CCE & Julie Dunn
President: Audrey Poole
VP : Daryl Whicheloe, CCE
Secretary : Rey O’Day
Treasurer : Kathy Ross, CCE
Michelle Allen, CCE
Reilly Berk
Carmel Dyer-Pittroff, CCE
James McConnell
Stacey Pittroff-Barona, CCE
Larry Sivori
Ron Smith
EXHIBITS COUNCIL
Nancy Chapman
Barbi Linde
Nathalie Harrington
Christopher Nielsen
Edward Reeder, Sr.
Ryan Rickey
James Toler
Denise Warner
David Webster
Diana Wolf
Bary Bunts, CCE
Ryan Collmer
Whitney Fraleigh
Robert Groscurth
Ryan Hagy
Gino Orlandi
Vito Marotta
Patty Tessari
Michael Zdebiak, Jr.
Connie Boesen
Chad Kolar
Bruce Kozelou
James McConnell
Richie O’Neil
Matt Ribar
Mickey Venegas
Carmel Dyer-Pittroff, CCE
Rodney Fazackerley, CCE
Alan Harrington
Gigi Horowitz, CCE
Miki Martin, CCE
Kevin Peck
Albert Valadez
Nathan Wells, CCE
Gus Whicheloe
Nick White, CCE
Sandy Class, CCE, Secretary
Christmas! I definitely do not want to rush 2025, but it seems like it’s flying by.
everyone was prosperous and successful. The Summer will take us all to new heights beyond our imagination… smiles along the way! wear seatbelts, hug and kiss your loved ones, and always lend a helping hand when you can. You never know; they may end up being a friend you never knew you had.
were recently at the Suites and Casino Spring Board Meeting Vegas. We worked on our Strategic Plan Benefits Committees fine-tune the agenda for this year’s NICA Marketplace among many other important things. This workshop is a vital opportunity for the collaborate, exchange ideas, and strengthen our mission of serving the Concessionaire community.
9-12, 2025 early great workshops and networking! This event is the perfect place to learn from Industry Leaders, discover new products and services, and foster partnerships that will drive your business forward. You’ll also have the chance to share your own experiences in our Roundtable Discussions, providing valuable insights that can help shape the future of the Fair Industry. Whether you’re a
seasoned Concessionaire or just starting out, you’ll find valuable insights and meaningful connections
As many of you travel to your Fairs, I encourage
They want to know what’s working and what is not working! If your Fair does will be more than happy to share with Peer-to, which offers downloadable presentation. These resources will help you initiate ideas are heard. Communication is the key
The Summer will take us all to new heights beyond our imagination… Dream big and pack a million smiles along the way!
excellence, your expertise in Commercial Make the
Hello!!! My roses are blooming and there is still snow on the mountain tops (where it belongs I might add) Spring has sprung!!
We have a new Board in place, new Regional Councils in place, and Strategic Plans that are off and running. I have just returned from our Annual Spring Board Meeting where I have had the joy of being inspired by our four new Board Members Nathan Vandewarker, Trent Wilkes, Nate Wells, CCE, and Mickey Venegas. They think, they participate, and they are committed to NICA’s future. I continue to learn from the wisdom of Bary, Brandy, Bryan, Daryl, Jacque, Jay, Kim, Phil, Sandy, and Stacey. Vincent also shared important insights as a guest. Please pray for Dan and Michelle and their families as they continue to face health challenges. None of what we do would be possible without the shared professional knowledge and attention to detail that both Linda Frisco and Jesse Willard provide for all of us. The work we all do is hard, complex, and fun! I am grateful that our NICA Leadership and Members remind me everyday that “Together We Can and Do!”
and Sarah Hartzog, from Sysco, together with our NICA Members to build an even stronger partnership of service, quality products, better pricing, and networking. A huge thank you to 2023 NICA Hall of Fame Recipient Dominic Palmieri, CCE who hosted all of us and NICA Member Amanda Schlatre, Vendor Manager, who kindly included me to judge the Golden Buckle Foodie Awards (talk about grazing on steroids) and who always makes everything work so smoothly. Together, we have all agreed to provide more “HowTo” information on using the benefits successfully, to improve margins for a better bottom line, and to strengthen their presence for our membership and at NICA Marketplace “Together!” in Las Vegas, November 9-12. Speaking of which, Registration, Trade Show participation, and making Hotel Room Reservations are all LIVE on the website NOW at www.nicainc.org/marketplace. Just do it!
My roses are blooming and there is still snow on the mountain tops (where it belongs I might add). Spring has sprung!!
Well where do I go from there? Well just like you, to many other places. NICA Member Alexcia Jordan, CFE, Fair Manager of the North Idaho State Fair, thoughtfully invited several Idaho Fair Boards to join hers for sessions on Board Responsibilities, Roles, and Governance and Guest Services for which I had the honor of being asked to lead them. Coeur d’Alene is a beautiful place anchored by a stunningly beautiful lake. I encourage you to place it on your “To-Visit” list.
The Houston Livestock Show and Rodeo was the perfect place to bring John Hanus and Phil Hummel, from Entegra, and Katherine Castellano
Tom Hodson, CCE (may he rest in peace) greeted folks with “Hi I’m Tom, are you a NICA Member?” He never assumed that anyone was one. Our membership has grown back to where it was before the Pandemic. Let’s grab this opportunity to surpass those numbers!
Here is the question to answer: “How would you best describe NICA to someone else?” Jot down a few ideas for what I call your “elevator speech.” What is an elevator speech? It is a concise, memorable summary used to quickly explain an idea, product, or service, typically within 30-60 seconds. It’s designed to be clear and persuasive, captivating your audience and sparking their interest in learning more. When you write yours, please send it to us. It will help encourage others to write theirs. It is a wonderful skill to have in your tool box… Try it!
Right now most of us are very concerned about the cost of doing business this year. Uncertainty, tariffs, inflation, recession, added fees, confusion, eggflation, wages, dynamic weather
events, insurance, trade wars, data vulnerability, sales tax, and consumer confidence are some of the concepts flying around us. While we are in a time of cautionary tales, we work within a simple formula for doing business.
Fairs and Festivals spend money producing their events, including what they spend on Vendor facilities, infrastructure, security, and marketing, in order to be paid an agreed-upon part of the Vendor’s earnings. In reverse, Vendors spend money on their businesses to successfully sell to the Attending Guests, so as to pay an agreedupon part of their earnings to the Event Producer. The key element here is having a critical mass of Attending Guests and their overall behavior at the event. We are all truly dependent on each other. Is the formula such that both entities are earning a fitting net profit, and the Attending Guest is receiving the value that keeps them coming back?
We are organizations formed around the importance of communicating. During the Midwest Fairs Convention, Gene Cassidy, CFE said to me, “We learn from you (NICA).” And I replied back, “And we learn from you (Fairs).” It is my opinion that our Attending Guests are tired of paying too much for everything, and having their dollar devalued by unnecessary fees and perceived greed. We, who charge prices, need to act together to reasonably lower prices, bring back promotions, and make the Fair affordable as a place to work and a place to visit. This includes discussions (not stubbornness) regarding rent realignment, additional fees, smaller portions, expensive food, beverages, and merchandise, and a “Well, everyone else is doing it...” attitude. I believe we can provide tasty food and beverages, desired merchandise,
entertainment, engaging programming, and safety, and still be the best value and most positively talked about event in town! If we want to rebuild commitment and trust with our Guests and bring up their “Let’s buy a drink for all four of us instead of sharing one drink,” we will think outside the box, collaborate, and compromise “Together!”
Of course this month has provided the everyday reality of missing Jessica Gottsche’s presence, ideas, positivity, and professionalism. In the processing of my own grief I found this poem, “The Blessing You Should Not Tell Me,” by Jan Richardson, to be enormously helpful:
Do not tell me there will be a blessing in the breaking, that it will ever be a grace to wake into this life so altered, this world so without.
Do not tell me of the blessing that will come in the absence.
Do not tell me that what does not kill me will make me strong or that God will not send me more than I can bear.
Do not tell me this will make me more compassionate, more loving, more holy.
Do not tell me this will make me more grateful for what I had.
Do not tell me I was lucky.
Do not even tell me there will be a blessing.
Give me instead the blessing of breathing with me.
Give me instead the blessing of sitting with me when you cannot think of what to say.
Give me instead the blessing of asking about [her]—how we met or what I loved most about the life we have shared; ask for a story or tell me one because a story is, finally, the only place on earth [she] lives now.
If you could know what grace lives in such a blessing, you would never cease to offer it.
If you could glimpse the solace and sweetness that abide there, you would never wonder if there was a blessing you could give that would be better than this—the blessing of your own heart opened and beating with mine.
May God bless me, you, and everyone whose lives we touch. Amen!
Happy Spring,
Do you have any announcements you would like to share? Contact us at (813) 438-8926 or nica@nicainc.org
As Fairs and Events open for 2025, Communication Committees are more important than ever! YOU are the important piece of the puzzle and you need to be part of the decision process. You need a group of Vendors and Fair Management that meets on a systematic basis to discuss and seek solutions that address mutual concerns. Across the nation, these groups have found much success with regards to practical training in Guest Services and Health Department rules; achieved unprecedented per cap growth by increasing length of stay; researched, developed and launched a successful souvenir cup program; and found promotions that increased revenues and Guest satisfaction. Now is the time to begin the conversation to strengthen relationships across the board! To learn more, contact NICA or view our brochure and PowerPoint at the Peer-to-Peer Resource Center: www.nicainc.org/peer ▲
Congratulations to NICA Member Chris Conkle, CCE, Conkle’s Concessions, the 2025 Recipient of the Barham Award at the 2025 WFA Convention. The prestigious Barham Award, presented in recognition of Hot Dog on a Stick founder and Past NICA Member Dave Barham, recognizes innovation, quality, and leadership in WFA’s Service Member Division. According to WFA, “Conkle’s Concessions is led by visionary founder Christopher Conkle since its inception in 1987. With a legacy built on innovation, quality, and leadership, Chris Conkle and the entire Conkle’s Concessions team continues to shape the future of the Fair industry, inspiring new generations of Concessionaires.” Chris is an avid attendee at both NICA Marketplace “Together!” and NICA Business Expo conventions, holds a NICA Certified Concessionaire Executive (CCE) Designation, and is the owner of a multi-generational Concession Business. We couldn’t be more proud of Chris for his award and his presence in the Industry. ▲
Save the date for the upcoming NICA Marketplace “Together!” event, taking place November 9-12, 2025 at the Tuscany Suites and Casino in Las Vegas, NV. We are very excited to announce that our $149 Early Bird Registration, $1,195 Trade Show Exhibitor Registration, and a special $95 Room Rate is now available at www.nicainc.org/marketplace. Marketplace Member Promotion: When registering, add or become a new NICA Member for $125 and you will also receive the Early Bird rate—saving you $80 off of a New Membership and Non-Member Registration Stay tuned to NICA communications for more information and programming. ▲
This month’s Statements of Communications and Management Philosophy are from CCE Designees Larry McConnell, CCE, McConnell Concessions, and Dale Smith, CCE, Family A Fair:
CCE Earned in 2000
The Certified Concessionaire Executive Program was developed over 20 years ago to recognize the professionalism of Concessionaires, with the title representing a deep understanding and respect for the Fair and Festival Business and indicates that the titleholder will perform at their highest ability. Will you be joining the 93 other CCEs who have earned their designation? Visit the CCE website today to apply: www.nicainc.org/CCE ▲
CCE Earned in 2016
With the intense competition in today’s Fair Industry, Food and Beverage Concessionaires are being pulled in many directions. Rent is rising as well as Employee wages, along with literally raising the roof of our Concession Trailers.
The annual installation of expensive vinyl wraps on our trailers is the norm today. In order to balance these expenses, we set goals to meet high volume sales. In order to do that, you have to have the flash, the “new” product, and of course, the location to make it all happen. It’s a huge challenge and we all strive to exceed these standards.
In all this competition, I find a growing number of Concessionaires and Exhibitors coming together with a newfound camaraderie that is important to this Industry. We have become close over the years with a strong code of ethics. We stand on the “Good Neighbor” philosophy and constantly help each other out, which eventually evolved into the Good Neighbor Award given out by NICA almost every year. Today I surround myself with strong, innovative, and savvy peers. They are mentors and apprentices, always wanting the best for one another—even putting the others’ needs first. For example, one of my good friends received the Barham Award of Excellence and I couldn’t be more proud!
My management philosophy is simple. Treat your Employees with respect. Help them by using their strong points, and by not putting them in positions they can’t handle. Training is very important and constant. Communication is key between managers and staff. The key to success is integrity, respect, and communication. ▲
Are You Taking Advantage of All That NICA Has to
NICA is very proud to be able to provide strong benefits for its Membership. We have updated our NICA Membership Benefits Guide to showcase our newest Benefit Partners and how to best utilize their discounts, rebates, or other deals as a NICA Member. This includes new and improved programs from Entegra, Fiserv, Goodyear, Hummel Group, Security Check Me, and Sysco, as well as the discounts you can trust from longtime Benefit Partners AutoZone, Coca-Cola Fare Foods Ford Pepsi Whirley, and
Ryan Hagy, East Council
Before a Vendor plans their Move-Out and leaves a Fair, they are already planning their MoveIn for the next stop. Choices that Fairs make on available services for Move-In can alter or affect their plans and make or break their success. Preferences and plans need to be shared regularly, and that’s exactly what we did in the “Move-In / Move-Out Choices Matter” Session at the NICA Business Expo this February. What a great turnout! Panelists were Cameron Murray, Chester’s Gators and Taters, Jim Sinclair, CFE, Minnesota State Fair, and Ryan Hagy, East Council and DeAnna’s Steak Sundaes, with Moderator Kim Barr, CCE, NICA Past President. Here are some of the main points from the Session Panelists themselves:
You wouldn’t want to work a full day and then go home to no power, water, and lukewarm food at your house. Events must make sure the Campground is ready for Vendors to pull into and plug in their utilities so that they can go set up their Food Trailers. Stock Trailers with their fridges and freezers especially need to be plugged in upon arrival. In addition, keep the Stock Trailer parking area clear of random vehicles and keep power boxes open to allow Vendor to plug in if they arrive in the middle of the night.
Employees are like family to us and we want to make sure that they are treated as such. If you don’t have a generator to power up the bunkhouse and you are traveling for a few days, provide a hotel room for the night instead of a hot bunkhouse. They will appreciate it and be ready to work hard at the next event.
Say a kind word to the Fair Staff and Grounds Crew as you leave. Move-Out can be stressful for all involved. The only thing harder than setting up the Fair is tearing it all down as everyone rushes to the next event. The Fair Staff is tired, annoyed at the complaints they received, and could use some
encouragement. Smile and say hi It’s free to do so.
Historical context is important... You must know where you’ve been to know how you got to where you currently are and where you’re going. Much like other Fairgrounds, the size of our site hasn’t expanded to keep pace with Fair attendance growth, which has presented some challenges.
Regarding Move-In and Set-Up, we cease all of the non-Fair events / activities and close the Fairgrounds to all persons not involved in preparation for the Fair starting seventeen (17) days prior to opening day. This gives Vendors an opportunity to set up early and get their locations hooked up to utilities and stocked. We also restrict pre-Fair Fairgrounds access to three (3) designated entry gates geographically located around the Fairgrounds. While our site was designed to be a Fairgrounds with overwide streets (mostly 50 feet wide), traffic can get congested during move-in, so in high congestion areas of the Fairgrounds we have established a system of one-way streets during setup to control vehicle traffic.
For Tear-Down and Move-Out, we schedule the order and release / removal time(s) during which the various components of the Fair may be dismantled and removed in all areas of the Fairgrounds: e.g., Livestock, Exhibits in Buildings, Outdoor Concessions, Carnival, etc. For those in need of forklift service, we make it available during Move-In and Move-Out.
Ryan Hagy, DeAnna’s Steak Sundaes
Veterans of the Industry have been going to the same Fairs for over 30 years. We don’t need notes or much help because it is second nature to us. However, your Employees, new Fair Managers, and first-time Concessionaires have limited experience. The information they do know might be wrong, which is worse than not knowing anything at all. Here are a few things that might help make Set-Up and Tear-Down go smoother for you:
• Utilize the overhead view on Google Maps. Mark out where your Trailers, Seating Tents, Stock Trailers, and Campers are going and send it in a group chat to your drivers so they have a general idea where they are dropping the trailer.
• Print and laminate directions for workers to follow. Give them this checklist so that they stop following you around asking for their next task.
• Call Fair Management after you submit your contract and ask if you are getting a new neighbor or if the old neighbor is getting a bigger trailer. You can’t put your 25 ft trailer into a 15 ft space.
• Keep a cooler full of drinks and snacks for your crew and prevent “hanger” (hunger AND anger).
• Keep calm when problems arise because things will happen.
• Offer to help a first-timer or new Concessionaire, Electrician, Fair Manager, or Grounds Crew with some helpful tips and advice if you see them doing something that will cause them problems later. We have all been a first-timer.
The goal of sessions like this is to help our Fairs run as smoothly and organized as possible for both the Fair and the Concessionaire. So as we enter the 2025 Fair Season, let’s...
• Plan ahead.
• Communicate effectively.
• Ensure that all grounds infrastructure and safety measures are in place.
Doing so will create a positive experience for both Concessionaires and Fair alike, allowing them to work together like a clock. Our businesses are all different sizes, but no matter how big or small, we need to accomplish the goal of creating Fair memories for this new generation of Fairgoers. ▲
Pre-Skewered 7” (9/1) Hot Dog
Pre-Skewered 6” (10/1) Hot Dog
Pre-Skewered 10” (6/1) Hot Dog
Pre-Skewered 11.25” (4/1) Jumbo Hot Dog
Regular Hot Dog 10” (6/1)
Regular Hot Dog 7” (6/1)
Pre-Skewered 10” (2.5/1) Jumbo Polish
Jumbo Polish 10” (2.5/1) Polish Sausage (3/1)
ALL BEEF Hot Dogs 10# Box:
Pre-Skewered 6” (10/1) Hot Dog
Pre-Skewered 10” (6/1) Hot Dog
Chicken Hot Dogs 10# Box:
Pre-Skewered 6” (10/1) Hot Dog
Pre-Skewered 10” (6/1) Hot Dog By "SPECIAL ORDER"
Pre-Skewered Bacon Wrap Hot Dog
Pre-Skewered Jalapeño & Cheddar Hot Dog
BBQ Pulled Pork Tubs (5-lb tubs) 20# Box •
Sarah Hartzog, Senior Manager of National Accounts, Entertainment, Sysco
As you likely know, the United States has announced reciprocal tariffs of 10% on all imports as well as additional tariffs of varying degrees on an additional 60 countries. By the time you read this, the tariffs will likely already be in effect.
The newest tariffs do not apply to goods from Canada and Mexico that comply with the US Mexico Canada Agreement (USMCA). We have been monitoring the changing trade policies closely and preparing for the possibility of tariffs. Our Tariff Task Force identified products and items that could be impacted by tariffs as well as thousands of alternative products to minimize cost increases and supply chain disruptions. The alternative products that will not be subject to tariffs will be added to a special section on Sysco Shop before the end of the month. Until then, your sales representative can assist in helping you find alternative products when possible. In addition, we are making additional changes and updates to our product lists and how we operate to both meet the moment and ensure we provide you with quality products at a good value.
Here are a few things we are implementing to help provide you the best service:
• Identifying product alternatives, including locally grown and locally produced items, to help minimize the impact these tariffs will have on your business and your customers.
• Creating better internal visibility on product Country of Origin so we can more quickly identify which items require alternatives and provide you with options and relevant information.
• Daily Tariff Task Force meetings to respond quickly to new developments.
As the largest food distributor in the world with thousands of suppliers, tens of thousands of products and a global workforce of more than 76,000 people in 10 countries, we are wellpositioned to provide solutions. We want to emphasize that this situation continues to evolve, and some uncertainty remains around whether there will be exceptions on specific products or categories. We will continue to closely monitor the situation, update the list of alternatives, and communicate regarding the steps we are taking to minimize disruption to you and your business.
For items that will be subject to tariffs, those costs will be passed through, so we encourage you to review the list of alternative products designed to minimize cost increases and impacts to your business.
We appreciate your continued partnership and trust in Sysco and look forward to helping you and your business succeed. ▲
John Hanus, Director of Client Procurement Services, Entegra
The US has now implemented a variety of new tariffs on imports, particularly on longtime Trade Partners Canada, Mexico, and China. These tariffs are expected to impact US and Canadian food, supplies, and pricing by significantly raising the cost of various goods and raw ingredients and potentially causing shortages of certain items.
We have been closely monitoring these actions in partnership with Sodexo. Given our vast network of established suppliers, which we can leverage on your behalf, we are well-positioned to respond. We will keep you updated as these policies evolve.
Should NICA Members want to adjust ingredients, recipes, and menus to protect your margins, we are here for you. We can help you pivot—whether you want to swap a single product with a lower-cost alternative or make more robust Food and Beverage changes, our Entegra Culinary Consulting team can assist.
We remain deeply committed to your success and we are confident we can help turn any challenge into an opportunity. ▲
NICA, Sysco, and Entegra have partnered to give you expanded savings on all purchases across your business. We have streamlined the FREE sign up process to help you save time!
For Sysco, visit www.nicainc.org/sysco, contact your local Sysco Sales Representative, or contact Sarah Hartzog at (346) 733-7180 or sarah.hartzog@sysco.com and/or Angela Ginsbach at angela.ginsbach@sysco.com or (800) 797-2627 Once enrolled, you will be assigned an Account Number and you can begin ordering your products immediately.
For Entegra, call 866-ENTEGRA (368-3472) or visit www.nicainc.org/entegra to sign up. Once enrolled, you will be assigned an Entegra Account Number and you can begin ordering Entegra’s contracted products right away.
With over 70 years of insurance expertise, K&K protects concessionaires and vendors with affordable coverage designed for your needs. And when claims occur, our colleagues are here to respond quickly and effectively.
Visit our website to quote and buy online.
Bary Bunts, CCE, Treasurer, in “Balancing the Thicket of Fees”
Laura and Ron Porter, Fare Foods, presenting a surprise check to Audrey Poole, Foundation President, renewing their commitment to the Scholarship Program
John
Rey O’Day, Executive Director, modeling during “Profits in a Cup”
The NICA Business Expo’s Roundtable Discussions allowed our varied attendees to hear each other’s views on a variety of important topics and shared concerns
Wes Heinkel and Tom McCarthy, Heinkel’s Packing Company, with their signature Turkey Legs
Maria Zaffuto, Sweet Adventure Concessions, in “Back to Basics with New Ideas—Marketing 101”
Audrey Poole, Foundation President, sharing a laugh with Rey O’Day, Executive Director, during NICA’s Year in Review
Dennis Fraleigh, Past Director, giving his view in “Prioritizing Infrastructure Upgrades”
Linda Frisco, Office & Membership Manager, describing her longtime friendship with Kathy Ross, CCE, 2024 Hall of Fame Recipient
George Wandrey, Jr. and Ellen Ross, A’s Mini Donuts & Concessions, won a set of Busch Gardens / Sea World tickets as a door prize
Barr, CCE, Past President, announcing the Grand Prize For Our Future Winner
Smith,
President and 2025
This month, we had the privilege to interview two of our Regional Council Members: Alan Harrington, West Council, and Nathalie Harrington, Commercial Exhibits Council, from Tucson, AZ. Their responses are below :
What is your business and what do you sell?
Our business is named We Have Your Flag. We sell Flags in multiple sizes and Flag Poles for RV and residential uses. Our bestselling Flags depend on the event but Flags representing countries and the military always do very well. What is your annual route?
We have been all over the US, but this year we are traveling to Arizona, California, Oregon, Washington, Montana, Utah, Wyoming, and Idaho. How and why did you become a Concessionaire?
We started the business from the ground up 16 years ago as kind of a fluke, starting with small location rentals before moving to events.
Alan: I owned a home inspection business and the economy was going south—I was getting burned out and was looking for something different. My friend was selling Flags and we started just renting places on the side of the road from Seattle to San Antonio, following the nice weather. It just gravitated to larger events, starting with Clackamas County Fair up in Oregon, by my old home, Oregon State Fair, and Pima County Fair. It’s been an exciting run really!
Is your family active in the business?
Alan: Yes, my wife Nathalie is my right hand! Our kids help sometimes but they have other jobs. What do you enjoy most about the Industry?
The networking, the camaraderie, and the friendships that we’ve managed to build over the last 16 years. It’s also constantly changing. In this business, you’re not sitting behind a desk. You’re going to see a different demographic at a Fair than you are at a Country Music Festival. What’s really encouraging are the discussions that we have with young people. Even though there are so many
differences, there really is a lot of hope out there. At the end of the day it’s going to be a successful show and help out our bank account for a little bit.
How long have you been a NICA Member?
Alan: At least five years ago—Jay Wells, CCE, 2025 President, convinced me to join back then.
How has the Concession Business changed?
In our business, our platform is always changing. We’re always looking outside the box. We have moved onto a variety of events including Music Festivals, where we were doing the best. These events are not doing so great now but we’re hoping they spark back. I think we’re in line for some big challenges over the next few years, so we may find ourselves raising our prices along with other businesses just to keep up.
Who inspired you to become a Council Member?
We see a lot of benefits in being part of NICA
for Commercial Exhibitors and I want to help Vendors get the most out of it and grow the association.
What do you hope your Council accomplishes?
I already see a lot of interest in membership from all categories of Vendors, not just for Fairs but in the Industry as a whole. We would love to see it become a necessity for Commercial Vendors to improve relationships with venues.
What is your most valuable NICA Benefit?
Although we use the car rental benefits, our most valuable benefit is the networking that NICA provides. The NICA Marketplace event is a MUST and so beneficial for us.
What do you do in your free time?
Free time? We love to travel when we are not busy working or preparing for events. What is the best way for members to reach you?
Call Alan at (503) 318-3134 or Nathalie at (630) 797-8787 or email both of them at wehaveyourflag01@gmail.com ▲
We Have Your Flag’s namesake towering above their stand
In 2025, the NICA Foundation Scholarship program will award multiple scholarships for a total of $60,000, provided by our generous donors. With your continued help, we can ensure that our future leaders are “Shining Bright!” During February’s NICA Foundation Spotlight, Past Scholarship Recipients joined us by video to thank the Foundation and let us know how much the support has helped them. Meet two of these individuals and learn how their semester is going:
Taylor Coffman, from Wabash, IN, is the son of Jared and Marie Coffman and grandson of Sam Coffman, Coffman Concessions, and was the 2024 recipient of the $4,000 25th Anniversary Scholarship He is currently finishing up his second year at Brigham Young University, studying Biophysics. Taylor said, “I’m honestly just a regular college student. I like to play guitar, I go swing dancing on the weekends, and I make Elephant Ears all Summer to help pay for college. Receiving the NICA Scholarship has helped me in innumerable ways as I go through college. It’s honestly more than just financial assistance. It’s been a vote of confidence in my dreams, my abilities, and my determination to succeed. Because of your generosity, I’ve been able to attend college, focus on my studies, and work toward a future where I can give back just as you’ve given to me. Thank you for investing in my future and in the future of so many others like me.”
Cayden Neal, of Greensboro, NC, is the daughter of Cheri and Michael Neal of Jive Turkey’s, LLC, and received the $2,000 Fare Foods Visionary Scholarship in 2024. She is continuing her education at North Carolina Agricultural and Technical State University to earn a Bachelor of Science Degree in Computer Engineering. Cayden shared,
“I am a freshman Computer Engineer major and a NICA Foundation Scholarship Recipient Transformers, also known as a continuous power supply, increase or decrease the voltage taken from a specific source. I say this because NICA is like a transformer. It allows students to shine a lot brighter. It allows resources to get out to students in need. It allowed me to buy extra materials and to pay for some of my Summer semester studies. I just want to say thank you to the NICA Foundation and thank you to everyone that supports NICA. I want you all to keep on transforming these voltages so we as students can shine a lot brighter!”
Who can apply?
• YOU or any NICA Member in good standing
• Child of a new/current member
• Grandchild of a new/current member
• Employee of a new/current member for six months
• 25th Anniversary Scholarship at $4,000
• Coca-Cola CCE Scholarship at $3,000
• Regional Councils Scholarship at $3,000
• NICA Leadership Scholarship at $3,000
• 2 O’Brien Vocational Scholarships at $2,000 each
• Numerous Named Visionary Scholarships at $2,000 each
• Various Entrepreneurial Scholarships at $1,000 each and Inspirational Scholarships at $500 each
To qualify, applications must be submitted to the NICA Office no later than June 1, 2025.
For those of you who are entering or continuing your education, the 2025 Scholarship Application is now available online at nicainc.org/scholarship If you need assistance or have any questions about the scholarship process, please contact us at scholarship@nicainc.org or (813) 438-8926
Chesapeake Foods
Crown & Associates
Extreme Food & Beverage
Jack’s Fries
Noel’s Foods
Giant Ride
$1-$149
Pacific Crest Concessions
Paulette’s Food Service
Ross Concessions
Jim Sinclair, CFE
Southern Oregon Food & Beverage
Sweet Cheeks
Vinnie’s Fine Foods
The Best Around
LEVEL: $150-$499
LEVEL: $150-$499
O’Brien’s Food Service
Meggers Road Concessions
Miller & Company
Odyssey Foods
Parnell Foods
Bianco’s Foods
Cornbelt Concessions
Dickerson & Kenna Concessions
East Coast Concessions
Rudy’s Pizza & Slush
Sivori Catering
Lori Wynn
LEVEL: $500-$999
Famous Gabby’s
George’s Fun Foods
John & Flora Leamer
Miller Foods
LEVEL: $500-$999 PLATINUM LEVEL: $1000-$2999 PLATINUM LEVEL: $1000-$2999
Berk Enterprises
Hummel Group
Mellowship Entertainment
Rey O’Day
The Coca-Cola Company
Fare Foods
McConnell Family
Audrey Poole
Schroder Concessions
Sharp Concepts
Netterfields Popcorn & Lemonade
Perfect Pie
R.E. Smith
Super Dog
The Thomas Hodson Company
Vista Mobility
LEVEL: $3000-$5000
$3000-$5000
NICA Leadership
NICA Regional Councils
Pittroff & Barona Family
Sivori Family
West Coast Weenies
State Fair of Virginia. She is also a member of the IAFE’s Committees for Commercial Exhibits and Concessions and Strategic Planning for Fair Operations and Facilities.
Year after year, post-Fair surveys echo the Guests’ cries about one of the main reasons they come to the Fair—the enticing variety of Food and Beverage options! And as the years go on, Guests not only request, but also demand a more diverse selection. Who doesn’t desire the trendiest crazy Fair Food to post on Social Media after all?
A year ago, we started the process of evaluating our Food and Beverage Program based on our Guests’ wants. The question became, “How do we continue to attract high-quality, professional Concessionaires with unique items?” As we compared our commission rate, taxes, utility fees, camping, tickets, stock truck, and golf cart fees to various Fairs throughout the United States, we realized that we needed to make a change to not only attract new Concessionaires but retain our current ones.
Change can be daunting, especially when it revolves around fiscal responsibility. After all, most of us have boards or a governing body to report to. We knew our decision to reduce the commission rate and to drop the stock truck and golf cart fee would generate a wide range of reactions. Some people were thrilled at the financial relief this
provided, while others couldn’t understand why we would willingly risk an initial decrease in our profits.
We believe that this decision will aid us in continuing to attract high-quality, professional Concessionaires who will provide our Guests with the Food and Beverage experience they crave. While the results are not immediate, and it in fact did cause an initial reduction in our profits, we truly believe that in the long run this is the best decision for the Fair and our Concessionaire Partners.
But we also need our Concessionaire Partners to do their share:
1. To consider the decrease in commission when they are determining Guest prices.
2. To continue reinvesting in their Stands.
3. To continue reinvesting in their Staff.
While this is not something most Fairs can or need to do to continue having a high-quality Food and Beverage Program, it also provided an opportunity for us to more thoroughly examine the partnership we have with our Concessionaires. Do we really treat our Concessionaires as genuine partners and make them feel welcome at our Fair?
We have all heard the stories of gates being locked upon arrival, utilities not being accessible, Reprinted
and permanent objects being in a Concessionaire’s location, forcing them to move. Ultimately, it makes for a stressful start to the event for both parties. Does correcting these needs alone make us good partners though?
The partnership actually starts before the Concessionaire ever arrives at the Fairgrounds. Do we provide the necessary information to interested Concessionaires regarding fees, attendance, and operating hours? Do we let them know in a timely manner whether their application has been accepted or not? Are we mailing out contracts before their travel season starts, or do we need to send them electronically? Do we provide a comprehensive list of resources in the area, such as laundromats, mechanics, and banks? Fairs are a unique blend of hospitality, entertainment, and education. As we plan for the wants and needs of our Guests in those areas, we also need to plan for our Concessionaries in a similar fashion.
In 2023, we started approaching our partnership with our Concessionaires in this manner. We provided information upfront about attendance, guest demographics, operating hours, all associated fees, and regulations. We created an Area Resource Guide that provides information on banking, laundromats, pharmacies, and other pertinent information. Our commissary list provides contact information, hours, and product availability from our distribution partners, such as Sysco, Pepsi, and Southern States. We switched online platforms that allow for efficient contract signing and camping registration. The day prior to the Fair opening, we also host a Concessions Meeting to address any promotional days, changes, or concerns.
showcase our Concessionaires’ hard work in having quality displays and innovative food options.
In 2024, our Commissary Partners began to attend the Concessions Meeting as well, ensuring they would continue to provide the Concessionaires with the best service possible. We also began using electrical tags with the Stand name and amperage needed for operation. This was a tremendous aid in assisting our electricians to more efficiently connect the Stands and Stock Trucks, ultimately allowing the Concessionaires to begin setup sooner. We began utilizing our text alert program to disseminate information quickly.
[We] realized that we needed to make a change to not only attract new Concessionaires but retain our current ones.
In 2025, we will be sending out newsletters to keep Concessionaires informed about any changes, including those with the health department and the State Fire Marshal’s Office, along with our promotional days and other pertinent information.
We are also continuing to improve our check-in process, making it smoother for Concessionaires and our Staff.
Not only were these changes helpful to the Concessionaires, but also to our Staff as they answered the most commonly asked questions. This approach has also allowed us the opportunity to notify interested Concessionaires about their application status in a more timely manner.
We have also revitalized our Concessions Recognition Program and our new Fair Food Contest, Flavor of the Fair. Both programs have been well received by the Concessionaires and our Guests. It has provided an opportunity to
While these changes may not seem impactful individually, collectively they make a substantial difference. One of the most important things we can do is listen to our Concessionaires’ needs as they continue to evolve. What may have worked for the last 25 years may not be the best approach currently. It is vital that we work together to strategize on best practices for the upcoming year.
During the NICA Marketplace in 2024, it was stated that we, as the Fair and the Concessionaires, both share the Guests. This resonates with us
deeply as we begin the planning process for next year. Our Concessionaires are on the front lines interacting with Guests daily as the face of the Fair. Providing our Concessionaire Partners with information on Promotional Days, Entertainment, as well as Guest and Emergency Services is beneficial to not only our Concessionaires but the Guests. Concessionaires will be better equipped to address the commonly asked Guest questions, allowing for a better Guest Experience.
Our partnership doesn’t end though when the last trailer leaves the Fairgrounds. It’s carried out through post-Fair surveys, thank you cards, and communication on when to expect contracts for the next year. It’s making phone calls and genuinely listening when the other person speaks. Like any good partnership, continued communication throughout the year truly makes a difference.
As our Concessionaires’ needs evolve, our hope is to continue to build on the strong partnership foundation that has been established while we work together to find solutions that will benefit us all, including our Guests. We understand that each organization must make decisions based on
their financial needs, the needs of their Guests, and their Concessionaires. As with most practices, what works for one may not work for all as each organization is unique. Maya Angelou once said, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” When our Concessionaire Partners look back on the time they have spent working with us, our hope is that they will feel valued, heard, and seen. ▲
A huge thank you to everyone who attended the Valley Gras Mixer on March 11th at the California Mid-Winter Fair, whose Valley Gras theme brought the Mardis Gras experience to the Imperial Valley Fairgrounds! It was a fantastic evening of fun, fellowship, and great food, made even better by the wonderful company. With about 30 attendees, we were excited to welcome representatives from Commercial Vendors, too!
Special thanks to the Heritage Foundation for providing the venue, Helm and Sons for sponsoring food and decorations, Mom’s Bakeshoppe for the door prizes, and Backyard BBQ for the sausage and grilled veggies for the delicious red beans and rice. Guests also enjoyed sweet cornbread, fried okra, beignets, and bananas foster—what a feast!
A big shoutout to Don and Julie for leading an engaging program, with Don delivering an excellent NICA presentation and Julie making sure everyone
was involved with door prize tickets and the 50/50 raffle. Congratulations to the 50/50 winner Lily Cañez and Free NICA Membership winner Luvetta Stokes, Amusement Specialty Treats! And let’s not forget Gigi’s festive décor, bringing the Fair’s Valley Gras spirit to life with feathered masks, beads, and vibrant tablescapes. We truly appreciate everyone who made this event special. See you next year! ▲
Some preferred masks and others preferred cowboy
In January, we sadly lost two legends of the Fair Industry: Chuck Dugan, CCE and Tom Hodson, CCE. Although both men’s journeys were different, even down to the type of food they offered to Fairgoers, their lives were inspiring examples of what can be accomplished when you put your mind to it. Their dedication to their business, their service with NICA, and their overall legacies will be remembered fondly by those who knew them most. In the month that followed, Celebrations of Life were held at the LA County Fairgrounds in Pomona, CA for Chuck and at Tom’s Shop in Homosassa, FL for Tom.
Remembering Chuck Dugan
Honoring Tom Hodson, CCE
Very popular and successful Concession Business for sale. Family owned and operated for 78 years with established residency at the Minnesota and Iowa State Fairs. Two Concession Trailers and one Cargo Trailer. Italian Sausage/Ground Beef Sandwiches with Hot Dogs and Drinks. Financials are available with signed NDA. Contact Carla Wood, Carl’s Gizmo Concessions, LLC, at (515) 314-5553 or gizmochef@aol.com. ▲
Are you a Concessionaire or Vendor who needs to sell equipment or in need of staff? Alternatively, Is your Fair in search of the next big thing, a unique item, or even some all-around help for your Fair in Concessions or Straight Sales? We can help!
Ads start at $25 per month and are also viewable online at www.nicainc.org/classifieds Contact us by email at communications@nicainc.org or phone at (813) 530-4750 to learn more!
Mary Beth Mize
Fanny’s Fabulous
Funnel Cakes
Ashland, OR (2021)
Ron Mize
Fanny’s Fabulous
Funnel Cakes
Ashland, OR (2023)
Chris Nehrig
Indiana CO Fair
Homer City, PA (2024)
Gary Newkirk, CFE
Ulster County Agricultural Society
New Paltz, NY (2019)
Bob Oberst
Oberst Concessions
Franklinville, NY (2021)
Lorie Oberst
Oberst Concessions
Franklinville, NY (2018)
Gino Orlandi
Poppie’s Concessions
Cumminton, MA (2022)
Timothy Packer
Packers Concessions, LLC
Centre Hall, PA (2022)
Paul Patterson
Paul’s Products / Fairtime Fudge
Garden Valley, CA (2023)
Justin Peperak
Wild West Turkey Legs LLC Farmland, IN (2024)
Amie Petrovic
Charlie’s Food and Fun Jefferson, WI (2023)
Lisa Porcelli
The Snax Shack Encinitas, CA (2022)
Holly Rasberry
Holly Shay Enterprise Stockton, CA (2024)
Brandi Rathbun
Tiki Pete’s Alaskan Grill Wasilla, AK (2018)
Robby Sankovich G & G Concessions
Baraboo, WI (2023)
Dominic Jr Vivona
Amusements of America
Plainsboro, NJ (2014)
Dean Vlazakis
Diversified Agriculture & Ag Mechanics
Tulare, CA (2020)
David Webster
Webster Enterprises Spring, TX (2017)
Larry Wynn
East Coast Concessions LLC
Summerville, SC (2015)
First Name:
Address: 1043 E. Brandon Blvd. Brandon, FL 33511
Phone: (813) 438-8926 • Fax: (813) 803-8460
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Active / Retired Independent Concessionaires and Employees.
q Regular Member
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THREE-YEAR REGULAR MEMBERSHIP PROMOTION*
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q Regular Member
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$450
q Commercial Exhibitors / Retail q Food / Beverage
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GENERAL ROUTING INFORMATION
List all states / provinces where you conduct your business.
NICA-sponsored $10,000 Accidental Death and Dismemberment (AD&D) Insurance is provided to Regular and Additional Members.
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q Association
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National Independent Concessionaires Association, Inc.
1043 E. Brandon Blvd., Brandon, FL 33511
Time Sensitive Mail • April 2025 Issue