July 2024 Project Update
Countdown to go live Days until Go-Live
*Based on November 9, 2024 go-live date
Timeline - Journey to Go-Live
June 2024
Open House May 28-June 4
Digital Dive-Ins Begin Learning Journeys Stage Explore Test Gateway - Completed Integration Testing (1) & IT1 Issue Resolution
July 11 GLRA 120
Digital Dive-Ins
July 1-14 Issue Resolution
JULY 17 TRAIN Gateway
August
Digital Dive-Ins
Stage EXPERIENCE Learning Journeys released
GLRA 90 Issue resolution SCANFEST
October
Digital Dive-Ins
Stage ADOPT Learning Journeys released
GLRA 30 Favourites Fair
ACTIVATE Gateway
December
Dec 11-Jan 31 Step Down Support
July 15-26 MAINTENANCE TRAINING
July 29-Aug 9 IT2
July
Digital Dive-Ins
Activity Delete
Stage PERFORM Learning Journeys
GLRA 60
Trainer Prep Learning Labs
September
Nov 7-8-9 Cutover
Nov 9 GO LIVE
Nov 9-Dec 10 Go Live Support
November
Training Update – Learning Lab Enrolment OPEN
Enrolment is now open for the most interactive and exciting part of the Operation Monarch training plan: Learning Labs!
Leaders and Physicians follow these steps to get started:
1. Review instructions on how to enroll: A Manager's Guide to Enrolling Your Staff in a HIS Learning Lab; A Guide on How to Enroll Yourself in a HIS Learning Lab; A Guide for Prescribers on How to Enroll Yourself in a HIS Learning Lab.
2. Or watch this video on How to enroll your team in a HIS Learning Lab.
3. Review the HIS Learning Lab Catalogue, which includes course descriptions to understand what content will be covered in these courses.
4. Open the HIS Training Map to determine which Learning Labs you and your staff are required to attend. Learning labs are assigned based on department and title.
5. HIS Learning Lab Enrolment Drop-In Sessions will be available virtually for brief demos and to have your questions answered.
Tuesday, July 23 – 8:00 a.m. – 9:00 a.m. Wednesday, July 24 – 12:00 p.m. – 1:00 p.m.
ACTION: Enroll your staff for HIS training. If possible, please schedule training for your staff in September so Staff Scheduling can start working on backfilling shifts as soon as possible.
Training Update – Learning Lab Enrolment OPEN
All about the HIS Learning Labs:
Dates: Learning Labs will be offered at multiple dates and times between September 16 and November 8
Locations: St. Catharines, Niagara Falls, and Welland sites (as well as Hotel Dieu Shaver for HDS staff and physicians).
Times: Between the hours of 7 a.m. and 10 p.m., Monday – Friday; and 7 a.m. and 4 p.m., Saturdays, for select classes. There will be no classes on September 21, October 12, and October 14.
Where to go for help:
If you experience any issues with this guide or need further technical assistance with enrolment, please contact the LERNH team at LERNH@niagarahealth.on.ca or extension 48567.
For questions regarding the HIS Learning Labs, please contact the HIS Training Team at NHhistraining@niagarahealth.on.ca.
Training Update – Learning Journey Stage EXPLORE
• Operation Monarch's Stage EXPLORE Learning Journey is now available to all staff and physicians who currently interact with Meditech.
• For those with secondary roles, the Explore stage of your secondary role-based Learning Journey will be released in July.
The Learning Journey will include:
Discover – An introduction to the Learning Journey and the HIS Explore – Become familiar with the most used areas of the system
Experience – Dive more deeply into your specific workflows through simulations
• *Please note: the following roles are not included in Stage Explore: EVS, MDR, Patient Transport, Physicists. These groups will receive communication regarding their customized training plan closer to go-live.
Perform – Learning Labs (Hands-on classroom training in small groups)
Adopt – Using the system at go-live with tip sheets and additional learning materials
• Sign in and get started: Pages - Training/Learning Hub (lhiniv.net)
Learning Journey – Troubleshooting
Having trouble getting started?
• You must activate your account before logging in for the first time. Learn how to activate your account.
• *Any Subject Matter Experts (SME) who have already logged into the OHLP will have a different access code than is shown in the instructions. SME Instructions can be found here.
• Is closed captioning available for the videos?
o Yes. To turn on closed captioning within your Learning Journey videos, please view our tip sheet on SourceNet.
Operation Monarch Learning Journey Help Desk
Operation Monarch will be visiting all sites across Niagara Health and Hotel Dieu Shaver to help you log in and get started on your Learning Journey.
St. Catharines Site Niagara Falls Site Welland Site Hotel Dieu Shaver Port Colborne Site Fort Erie Site Cafeteria (across from Hausers) Across from Tim Hortons Near Main Elevators Cahill A/B Room + In
Training: Who is a HIS end-user
END USER
REQUIRES TRAINING
• Nurses
• Physicians
• Clinical Managers
• Nurse Practitioners
• Midwives
• Interprofessional
• Pharmacy
• Registration
• Scheduling
• ICT**
• Environmental Services**
• Patient Transport**
• Housekeeping (HDS)**
• Medical Device Reprocessing (MDR)**
END USER – VIEW ONLY
REQUIRES SOME TRAINING
• Patient Experience
• Quality
• Decision Support
END USER – RESTRICTED ACCESS
REQUIRES SOME TRAINING
• Risk
• Finance
** Will be provided a unique training program (contact your manager for more information)
NOT AN END-USER
NO TRAINING REQUIRED
• Human Resources
• Strategy & Communications
• Medical Affairs
• Facilities
• Strategic Sourcing
• Food Services
• South Niagara Project*
*No training needed at this time
Upcoming Readiness Activities & Events
Operation Monarch Learning Journey Help Desk July 29 - August 7
Accountable Leader Sessions: Monthly
Learning Journeys: Stage Explore released July 6
Monarch Digital Dive-Ins: June – October
Learning Labs: September 9 – November 9
Login Labs & Favourites Fair: October – November
HIS has prepared a Go-live Support Model
✓There will be three levels of support at go-live, rolling up into the Command Centre for overall coordination
✓Super Users and At-the-Elbow supports will be the ‘first line of defense’ for endusers
✓Monarch team members and resources from Oracle Health will be available 24/7 behind the scenes providing additional support
✓A robust ticketing system will be in place with a team of analysts ready to help
Digital Dive-Ins
Monarch Digital Dive-In sessions provide program or discipline specific information with a focus on high volume/high risk workflows identified in the Start Stop Continue document.
Sessions will be held twice a week, June through to October, with topics being covered twice in the same week.
Sessions will last 30 minutes.
Schedule and recordings can be found here: PagesDigital Dive-ins(lhiniv.net)
Topics will include:
• Getting Started with your new HIS Devices
• Mastering Computerized Order Entry
• Navigating ED Nursing in Millennium
At-The-Elbow Recruitment - Update
We are hiring approximately 300 At-the-Elbow Supports (ATE)
ATE'S WILL WORK ON-SITE AT ONE OF THE FIVE NIAGARA HEALTH HOSPITAL SITES OR HOTEL DIEU SHAVER FOR APPROXIMATELY FOUR MONTHS TO HELP ENDUSERS NAVIGATE THE NEW HIS.
THE POSTING IS NOW LIVE FOR ALL EXTERNAL APPLICANTS WITH A MINIMUM OF GRADE 12 EDUCATION OR EQUIVALENT.
WE ARE SEEKING A VARIETY OF QUALIFIED INDIVIDUALS, INCLUDING RECENT GRADUATES, THOSE DESIRING ADDED CAREER EXPERIENCE, OR ANYONE LOOKING TO GET BACK INTO THE WORKFORCE.
Click here to go to the career page and search HIS GO-LIVE SUPPORT
• 4 offers sent out
• 35 people in the reference stage
• 6 people awaiting criminal record check results prior to offer
• 88 students interviewed so far
*As of July 9, 2024
Accountable Leaders Sessions
• These sessions will provide leadership with tactical tasks and information required to prepare leaders and their teams for a successful go-live.
• Proposed topics to be confirmed as dates draw closer.
Month
Aug 12th at 1100
Sept 9th at 1100
Sept 30th at 1100
Anticipated Topics
•Introduction to Cutover
•Training Info and Reminders
•Practice Opportunities
•Introduction to Go-live & the support model
•Super Users
Oct 16th at 1300 *
(*Wednesday)
Oct 28th at 1100
Oct 31st at 1100*
(*Thursday)
Nov 4th at 1100
•Introduction to Downtime
•Introduction to Command Center & Daily Report-outs
•Transition to Sustainment
•Reminders for Go-live & Cutover
Nov 6th at 1300*
•Go-live Checklist
•Go-live Support
•Operational Readiness / Access & flow
•Go-live Support
Communications Update
Please print and post on huddle boards every Monday
Questions/Comments
We want to hear from you!
Complete the feedback form on the Operation Monarch SourceNet page.
