WORLD INDUSTRIES: Celebrating a Long History of Community, Culture in Lancaster County pg. 6
Team Culture Tactics pgs. 10, 15, 19, 22, 25 & 28
Women Empowered: Shaping the Future of Construction pg. 13
Leadership Lancaster is Leading with Purpose pg. 16
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A History of Community & Culture
As Armstrong World Industries celebrates the 75th anniversary of its corporate campus in Lancaster, the company continues to invest in its people through professional development, employee well-being, and community engagement. With initiatives ranging from mentorship programs and wellness resources to employee resource groups and philanthropic giving, Armstrong is shaping a culture of belonging that empowers individuals and strengthens Lancaster’s workforce. Rooted in a legacy of innovation and community partnership, Armstrong’s commitment to its employees ensures the company remains an employer of choice for generations to come.
10,15,19, 22,25 & 28
Team Culture Tactics
Actionable creative solutions from local businesses to boost morale, engagement, and connection through team building, leadership training and professional development.
23 Supporting Employees Through Workplace Loss: Compassion in Action Compassionate strategies to help teams process grief and foster a supportive workplace culture.
26 The Central PA 401(k): Opening New Retirement Doors for Local Organizations
A new pooled 401(k) plan gives Central PA businesses a simpler, affordable way to support employee retirement.
COVER PHOTO: Armstrong World Industries employees meet in the Innovation Lobby of The Avenue at the Lancaster headquarters, reflecting the company’s “Live, Work, Learn, Play” vision.
31 Land in Lancaster: Attracting & Retaining Talent
A new Chamber initiative highlights Lancaster’s jobs, lifestyle, and resources to support employer recruitment and retention.
| Out & About – Member Ribbon Cuttings & Grand Openings
| Welcome New Members 38 | Lancaster Chamber Member Anniversaries
A Letter from Heather Valudes
President
& CEO of the Lancaster Chamber
In a workforce landscape that is competitive and everchanging, organizations across Lancaster County, and the country, are facing a critical question: how do we not only attract great talent, but also keep it? The answer isn’t a mystery, but it does require intention: companies that invest in their teams thrive. It’s that simple… and that complex.
In this issue of Thriving!, we explore what that investment looks like in practice. It’s about more than the paycheck. It’s creating workplaces where people feel valued, supported, and inspired to grow. When businesses commit to these principles, they don’t just build strong teams, they also build strong communities.
You’ll see that reflected in the stories gathered for this edition. Our cover story takes you inside Armstrong, where a culture of inclusion, mentorship, and employee empowerment isn’t just talked about, but rather it is lived every day. You’ll read how their focus on development, well-being, and innovations drives satisfaction and success.
We also highlight Leadership Lancaster, who is rethinking leadership development by introducing a new vision, mission, and academy to equip leaders with the skills and networks they need to thrive.
And then you have a community institution like Hospice & Community Care, who is meeting people where they are, even in life’s hardest moments. Through the Pathways Center for Grief & Loss, they help businesses navigate the impact of loss with compassion, an often-overlooked aspect of supporting workplace well-being.
Of course, investing in your workforce also means planning for the future. That’s why we are excited to share a new initiative powered by the Lancaster Chamber, Land in Lancaster. This tool is designed to attract and retain talent to our region.
Throughout this edition you’ll also find insights from Herbein on building strong, collaborative teams; learn how Benchmark Construction is empowering women through intentional support; and see how VisionCorps has fostered opportunities for individuals who are blind or vision impaired. These stories are inspiring reminders that creating workplaces where people belong and succeed takes creativity, courage, and care.
Finally, don’t miss the Team Culture Tactics feature! It’s filled with practical tips from local businesses that you can bring back to your own organization to strengthen connection, engagement, and morale.
As you read through, I encourage you to pause and ask: How is my organization investing in people? How are we fostering an environment where individuals are set up to thrive? When businesses lead with people at the center, the results speak for themselves: stronger teams, greater innovation, and longterm success.
That’s the message of this issue, and it’s a message I hope you’ll carry forward as we head into the final months of the year. Let’s continue building workplaces, and a community, where everyone can thrive.
Warmly,
Heather Valudes President & CEO, Lancaster Chamber
Employers are now creating benefit programs that meet the diverse priorities of multiple generations of employees.
Attract and retain top talent with personalized benefit programs.
• Tailored health coverage for a multi-generational workforce.
• Support for financial wellness to counteract the effects of inflation.
The opinions expressed in this material are for general information only and are not intended to provide specific advice or recommendations for any individual.
EDITOR & CONTENT MANAGER:
Justin W. Johnson Director of Marketing & Communications, Lancaster Chamber jjohnson@lancasterchamber.com
Jared Spackman Marketing & Communications Specialist jspackman@lancasterchamber.com
Lancaster Thriving! is published quarterly by Hoffmann Publishing Group, Reading, PA • 610.685.0914 HoffmannPublishing.com For Advertising Opportunities: contact Ad Sales at Sales@HoffPubs.com or call 610.685.0914 x715
Lancaster Thriving! Magazine Online at LancasterChamber.com
Celebrating a Long History
of Community, Culture in Lancaster County
Every visitor to Armstrong World Industries’ careers page is greeted with the same message: “Teamwork is at the heart of everything we do.”
Indeed, building a culture of belonging and collaboration is essential to Armstrong’s story of success—a story that began more than 160 years ago in Pittsburgh, Pa., when Thomas Armstrong founded the Armstrong Cork Company.
Since the company relocated to Lancaster in 1929, Armstrong has evolved into a leading manufacturer of
ceiling and wall solutions, and its roots in the county run deep. In fact, this year, Armstrong is celebrating the 75th anniversary of its Lancaster campus and, as one of the largest employers in the county, the company is sharing the ways in which it creates a culture of excellence, elevating the best and brightest talent in Lancaster and raising up the next generation of talent within the community.
Shaping Culture Through Professional Development and Mentorship
Armstrong believes that every employee on every level of the organization, from entry-level administrators to plant managers and senior executives, plays a role in shaping its culture.
“Building a culture of belonging begins with cultivating the aspirations of your workforce and recognizing their needs,” says Salena Coachman, vice president of talent sustainability and acquisition. Armstrong invests in the future of its employees by offering training programs, workshops and career development opportunities that help them grow professionally.
As one of the county’s largest employers, Armstrong’s culture is rooted in the surrounding community. Relationships with the Lancaster Chamber of Commerce, the Lancaster County Workforce Development Board and the Lancaster STEM Alliance help Armstrong build rapport with, and provide opportunities for, the talent who live, learn and work in the community.
“We have a responsibility to exemplify what a good business looks like to our community,” said Coachman. “We connect people; people who are great humans and also excel at their professions. Sourcing that talent from, and sharing that talent with, the Lancaster community is a privilege that is unique to Armstrong.”
On campus, Armstrong creates spaces for engagement by hosting Women in Business and Career Ready Lancaster events, and its work extends to the development of future skilled trade workers through institutions like Thaddeus Stevens College of Technology.
Well-Being in the Spotlight
The personal well-being of employees is a key factor in retention and satisfaction. Armstrong invests in the wellbeing of team members through wellness and community initiatives on campus that create feelings of connection, recognition and support.
For example, Armstrong prioritizes recognition and awards, which acknowledge employees’ hard work and accomplishments. Earlier this year, a Macon, Ga., plant manager received national recognition from The Manufacturing Institute at their Women MAKE Awards
ceremony in Washington, D.C. Internally, individual employees are recognized with Awards for Excellence.
“Often, the simplest ‘thank you’ can motivate employees to perform at their best,” said Coachman.
Kelly Strunk, vice president of total rewards, says that employees from across the company are highly engaged with wellness efforts.
“We take a holistic approach to well-being—we recognize that it’s not just physical, but mental and financial, too,” said Strunk. “We ensure throughout the year that we provide support for each of these pillars across the entire company.”
Examples of efforts that align with these pillars include Calm memberships for employees and up to four family members to support mental health; on-site biometric testing to support physical health; and Fidelity learning modules and financial training resources to support financial health.
Driving Meaningful Change On and Off-Campus
In addition to professional development and personal well-being, many employees feel driven by opportunities to effect change in their workplace and in the world around them. Armstrong empowers its teams to do this through employee listening activities, employee resource groups (ERG) and its Workplace Giving program, supported by the AWI Foundation.
Employees are regularly surveyed for feedback on job satisfaction, work environment and overall engagement, which helps the leadership team identify areas that need improvement and track progress over time. The results of these surveys carry real weight at Armstrong; in fact, they played a role in the creation of Armstrong’s Integration Management Office, which seeks to foster cross-functional collaboration.
“Do employees feel the effects of everything we’ve been working on? What else needs to be done moving forward? This is what we seek to learn through our employee surveys,” said Coachman.
For a more hands-on impact in the workplace, Armstrong also offers several ERGs, which play a vital role in creating a culture of belonging. These ERGs, led by passionate and dedicated individuals, include Armstrong Women Achieving
Real Excellence (AWARE), Armstrong Queer Unity Alliance (AQUA), BIPOC Organization of Leaders and Doers (BOLD) and Empowering and Mentoring Emerging Professionals (EMERGE). ERGs provide support, mentorship and opportunities for professional growth.
Outside of Armstrong’s Lancaster campus, employees also have the opportunity to give back with the company’s help. The Workplace Giving program makes it easy for employees to contribute to philanthropic organizations of their choice and request matching gifts from the AWI Foundation for monetary donations and volunteer hours.
Celebrating 75 Years of Investing in People
In celebrating the 75th anniversary of the Lancaster campus, Armstrong is not just looking at how much has changed. The company also wants to honor and celebrate the things that have stayed the same.
Armstrong hopes that its investment in people, and the company’s commitment to creating a culture of belonging, highlights Armstrong as an employer of choice in Lancaster County, now and for the next 75 years. LT
THERESA L. WOMBLE, VP, Investor Relations and Corporate Communications, Armstrong World Industries
Contact Theresa at TLWomble@armstrongceilings.com
Celebrates 75 Years of Innovation and Tradition
This year marks a milestone for Armstrong’s Lancaster campus— its 75th anniversary. Since opening in 1950, the campus has been at the heart of innovation in ceiling and building products, shaping not only the company’s future but also the broader architectural industry.
Originally established as Armstrong’s Research & Development center on Columbia Avenue, the campus represented the final phase of the company’s post-war expansion. It quickly became a hub of invention, leading to breakthroughs such as the first mineral fiber ceiling tiles and modern acoustical solutions. Over time, the site transitioned into Armstrong’s corporate headquarters, where it continues to be a driving force in product development and business leadership.
Much has changed over these 75 years. The technologies have advanced, customer needs have evolved and the scope of Armstrong’s work has expanded globally. Yet much has stayed the same. The Lancaster campus remains a place where creativity, problem-solving and collaboration are central to success.
That continuity is clear when comparing past and present. In 1955, Armstrong’s annual report highlighted a new program focused on “applied imagination,” bringing together thought leaders to emphasize the importance of ideas and invention. Over seven decades later, that same spirit was honored at the Inventor Recognition Luncheon last October, a tradition that celebrates the ingenuity of Armstrong employees whose work continues to push the company forward.
As we celebrate 75 years, the Lancaster campus stands as both a symbol of resilience and a beacon of progress. It reflects how Armstrong has continually adapted to meet the needs of changing times while staying true to its founding values—innovation, excellence and the belief that great ideas can transform industries.
Campus Celebration
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TEAM CULTURE TACTICS
Level Up Your Team Connection
Intentionally building a fun, connected culture for teams to thrive is a high priority for a variety of businesses and organizations looking to enhance their business success—specifically with teamwork and employee wellness.
Team cultivation is more than just what happens inside the workplace, it also needs to be a priority outside of it. As work-life balance and additional hybrid working styles become more prevalent, it’s even more crucial to invest in your team holistically—and encourage fun where connections can thrive.
We have seen first-hand at Decades how fun, intentional team activities can level up productivity, connection, and teambuilding.
Opening in 2019, Decades is a full service restaurant & bar, retro arcade with over 40 games, 6-lane boutique bowling alley, and events venue for 20 to 300+ guests in downtown Lancaster, Pennsylvania. Decades began as an idea between childhood friends who grew up playing video games and enjoying retro arcade fun together. They decided to bring that throwback amusement to their hometown of Lancaster, Pennsylvania and open Decades in the historic Stahr Armory building on North Queen Street.
Creating an atmosphere of nostalgia and fun was at the forefront of the Decades business plan, and it’s that type of environment that’s advantageous for teams to connect with each other in a way that is casual, organic, and—most importantly—fun.
It’s in these fun moments that trust is built—further enhancing the productivity, communication skills, and relationships needed for an effective organization.
“In my personal experience, the highest performing teams produce great work together because they have built the relationships and trust that make that possible,” says Elspeth Moffatt, Director of Communications at the Lancaster City Alliance. “What I mean is that they have dedicated time to get to know each other in a more neutral space and beyond the expertise they bring to the table. When, as a team, we need to hold each other accountable or challenge ideas or thinking, it’s just easier to keep those conversations productive and nonconfrontational when that foundation of trust exists.”
Team strength is more than just a quality meeting or an organized agenda. Cultivating a bond between team members is what helps build cohesive momentum as a group.
“We’ve always believed that the strongest teams aren’t built in conference rooms or over Zoom—they come together through shared laughs, good food, and time spent outside the office, where job titles take a back seat and real connections happen,” said Ryan Martin, Partner and Account Director at Infantree. “Decades has been the perfect spot for that more than once—whether it’s happy hours filled with bowling and arcade games, or a quick walk over for some ice cream on the patio, it’s been a go-to place for us to unwind, connect, and just enjoy being a team.”
Team-building is more than just a fun reprieve from daily tasks and emails— it’s a necessary component to effective culture-creation and organizational success-building.
We’ve been grateful to host events and casual gatherings for The Restaurant Store, HDC Mid-Atlantic, High Companies, Infantree, Lancaster City Alliance, Community Action Partnership, the Lancaster Chamber, Tower Marketing, Fulton Bank, and many other incredible Lancaster County organizations looking to power up their culture, celebrations, and team connections.
Whether it’s a team outing to bowl at
Decades, a lunch at a local restaurant, or a trip to one of the great farmers’ markets we have in our County, make team outings a priority in your business outlook to not only bring the fun but to also elevate your company culture—further enhancing your overall strategic success. LT
BY TONY GORICK, Sales & Marketing Manager, Decades
Contact Tony at tony@decadesbowl.com
Decades is a locally-owned full service restaurant & bar, retro arcade with over 40 games, 6-lane boutique bowling alley, and events venue for 20 to 300+ guests in downtown Lancaster, Pennsylvania. Decades opened in 2019 in the historic Stahr Armory building on North Queen Street.
Website: decadeslancaster.com
Phone: 717-282-1421
Address: 438 N Queen St., Lancaster, PA 17603
Hours: Open Wednesday-Sunday, hours vary
We provide a sophisticated range of legal services, including:
The team from Infantree enjoying The Ice Cream Bar at Decades
How Lancaster County Businesses and Saint Joseph’s University Are Building Stronger Workforces Investing in People:
In Lancaster County and beyond, one lesson has become increasingly clear: companies that invest in their employees reap long-term rewards. From retention and morale to innovation and performance, organizations are discovering that professional development, education initiatives, and creative benefits are not simply “perks”—they are business strategies that drive success.
Forward-thinking businesses across the region are embracing this mindset. By offering tuition reimbursement, leadership training, and opportunities for ongoing skill-building, employers are not only attracting top talent but also building loyalty and cultivating thriving workplace cultures. At the center of this conversation is Saint Joseph’s University’s Haub School of Business, which continues to respond to the evolving landscape of continuing education with programs tailored to the needs of both organizations and individuals.
Meeting Businesses Where They Are
The Haub School provides a wide spectrum of opportunities designed to strengthen teams and empower individuals. Options range from MBA and specialized master’s degrees in fields like finance, business analytics, and accounting, to shorter-term certificate programs that target functional areas such as human resources. Importantly, certificates earn academic credit and can later be applied toward advanced degrees, giving learners valuable flexibility.
Beyond degree programs, the Center for Executive and Professional Education (CEPE) works directly with companies to design customized training. By leveraging faculty experts and aligning content with an organization’s culture, goals, and challenges, CEPE ensures that development efforts are not only relevant but also impactful.
As Robert Fleming, Talent Development Leader at Armstrong World Industries, explains:
“St. Joe’s has been a trusted partner in equipping our employees with expert, real-world knowledge. As we prepare Armstrong for the demands of advancing technology, we also recognize that today’s workforce seeks continuous development and growth. St. Joe’s programs help us achieve both—future-proofing our talent while strengthening Armstrong’s competitive advantage.”
Benefits That Last a Lifetime
For professionals, the decision to pursue continuing education brings clear benefits: staying relevant in a rapidly changing marketplace, gaining career flexibility, increasing earning potential, and expanding professional networks. For organizations, encouraging employees to advance their education through tuition reimbursement programs or internal leadership development initiatives builds loyalty and positions companies as employers of choice.
The Haub School’s alumni echo this impact. Dr. Joseph MacDonald, Vice President and Chief Medical Officer at Penn State Health Lancaster Medical Center, described his Executive MBA experience as transformative:
“As a physician, earning my Executive MBA was transformative. It sharpened my business acumen, gave me a seat at the table with greater confidence, and enhanced my credibility among business leaders.”
A Mission of Lifelong Learning
The Haub School is proud of the recognition it has earned from alumni, corporate partners, and individuals who have pursued education through its programs. Vana Zervanos, Ed.D., Associate Dean of the Haub School, emphasizes that the mission goes beyond degrees:
“A key element of our mission is a commitment to provide opportunities for all lifelong learners. With that in mind,
we offer many options to continue your education while also saving valuable time and money as you seek to meet your personal and professional goals.”
That commitment is reflected in the School’s rankings. According to U.S. News & World Report, Saint Joseph’s part-time MBA is ranked 42nd nationally, while its specialized programs have also gained recognition: 14th in marketing, 20th in accounting, 23rd in finance, and 24th in business analytics. The University’s online MBA is ranked among the top 75 nationally, and CEO Magazine has placed Saint Joseph’s among the tierone institutions worldwide for both MBA and Executive MBA programs.
A Win-Win for Companies and Employees
Lancaster County businesses increasingly understand that investing in employee education is not a short-term expense but a long-term investment in performance, innovation, and retention. When companies offer tuition reimbursement or partner with universities to design professional development pathways, they send a powerful message: employees matter, and their growth matters.
The Haub School of Business is uniquely positioned to help organizations make that vision a reality. With a portfolio that balances academic rigor and real-world application, as well as a commitment to flexibility for working professionals, Saint Joseph’s continues to be a trusted partner for companies seeking to create thriving environments for their people.
In today’s competitive talent market, one truth stands out: when businesses invest in their teams, everyone wins.
For additional information: Degree Program: https://www.sju.edu/ Partner With Us: https://www.sju.edu/employerspartners
Women Empowered: Shaping the Future of Construction
In 2021, Benchmark’s Project Estimator, Tamara Altom, had an idea for an employee resource group designed to foster talent and empower women within the organization. That year, Women Empowered (W.E. for short) was born. Guided by Benchmark’s core values of Balance, Integrity, Leadership, and Loyalty, W.E. adopted core pillars that drive every decision the group makes. W.E. GROW focuses on personal and professional growth, W.E. GIVE focuses on charitable giving (specifically to women and in the construction industry), W.E. BUILD focuses on expanding construction knowledge and experience, and W.E. CONNECT focuses on building connections both internally and externally.
“I envisioned a program where all the women at Benchmark could gain agency and be involved. Every woman here, regardless of their role, is a woman in construction. I wanted a structure that allowed for the input and creativity of every woman who wanted to contribute, and I wanted it to be organic and come from inside our organization; to be truly Benchmark focused,” said Altom.
At the forefront, the W.E. events and offerings throughout the year support over 25 females in fostering personal and professional growth, building connections, giving charitably, and expanding their construction expertise.
Over the last year, W.E. has continued to support the women of Benchmark and the greater community. W.E. has supported women’s events like the Lancaster Chamber’s 2025 Professional Women’s Forum and is the annual sponsor of the Lancaster Chamber’s Athena Award, honoring a woman in business. Each year, W.E. hosts the Athena Award Recipient for a Fireside Chat, and this year, the group hosted the 2024 recipient, Michelle Rondinelli of Kitchen Kettle Village, for a professional and deeply personal discussion on leadership. And to piggyback on our W.E. Give pillar, we donated to her non-profit organization, MOM Pretzels. Michelle shared words of wisdom on life, leaning in, and being a woman in business. In early 2025, W.E. hosted a women only golf clinic, empowering ladies at Benchmark, clients, and industry partners to feel comfortable on the course, because women deserve a seat at every table. Led by a local female golf pro, the group met for months and culminated with an all-women’s outing.
Always focused on women in the community, W.E. supports UPMC’s Mobile Women’s Unit, offering medical care and essential services to women who experience barriers to access, and Habitat for Humanity’s Women Build, where women take over Habitat’s project sites for two weeks every fall. As the title sponsor of ABC Keystone’s All ‘Bout Girls Construction Camp, W.E. engaged young girls to explore the industry through a week of hands-on activities, job site tours, and speakers. Partnering with organizations like the National Association of Women in Construction’s South-Central PA Chapter and Women in Healthcare (WIH), W.E. connects women to essential and exclusive job site tours, revealing the complexities of our projects.
Our Maryland team actively participates in growth opportunities through networking events and leadership development offerings. They are active in the WIH-Maryland chapter, where Anissa Beatty, Market Coordinator, serves
as Secretary. It annually gives back to the local community through NAWIC Baltimore’s Camp NAWIC, where we teach young ladies how to design and build their own memory boxes.
Significant personal and professional growth has resulted by supporting the women at Benchmark to engage in external event offerings. Whether through the Lancaster Chamber of Commerce, the National Association of Women in Construction (NAWIC), Professional Women in Construction (PWC), Women in Healthcare (WIH), the Northern Lancaster Chamber, the PA Chamber, or other outside groups, W.E. members have participated in over 45 external training or networking events in the local community over the last year.
The women of Benchmark and the W.E. initiative have received outstanding support from Benchmark’s Executive Leadership Team, including President/CEO Bobby Brandt III. It further strengthens Benchmark’s dedication to leadership, developing its people, and reshaping the narrative for women in the industry.
Co-chaired by Angela Hendrix, Director of Training & Development, and Kristen Troxell, Marketing Manager, will look to provide our women the opportunities to grow through leadership development and educational opportunities, and to connect internally with co-workers and externally with centers of influence, clients, architects, engineers, and others who continue to impact the community in which we live and work. LT
BY KRISTEN TROXELL, Marketing Manager, Benchmark Construction
Contact Kristen at KTroxell@benchmarkgc.com
NAWIC Baltimore Camp NAWIC
TEAM CULTURE TACTICS
The Art of Engagement
Horst Arts Center was built around community engagement. The business started in 2003 as a home-based endeavor. But as the business grew, so did our desire to be involved in our local community. That community is Lancaster County with a focus on Manheim, as our public studio is located at 17 North Main Street in Manheim as of 2019.
Our dual focus on creative solutions and community has led us into the world of murals. And our most creative mural project from last year was the one now found in the Lancaster Chamber building. Along with a painted background of an abstract view of Lancaster County, it features thirteen wooden Pennsylvania Dutch style birds (“distelfinks”) that represent the various cities and towns of the county. And as with all of our murals, we consider the space where it will be seen and who will be seeing it. This mural is in a mixed use gallery and social space. The birds act as puzzles, allowing visitors to figure out which town each bird represents based on the elements and colors that make up the bird. This provides both a talking point for the staff and an ice breaker for visitors. It also encourages interaction and fun photo opps.
But murals can also be abstract. Using a company’s branding and characteristics as inspiration, we can turn a “dead corporate space” into a space that brings energy to a room—and to a team.
special moments is a huge part of our creative solutions. Our studio features a large circular scrap wood table that was built to encourage maximum engagement. We like to say that “nobody is stuck in a corner.” In this space we offer art-based and craft-based workshops. Some of these we invented ourselves, like our new Lancaster-themed Hex Sign workshop. Others (like String Art) have been around for decades, but we couldn’t find them offered elsewhere in the area. However, on top of being unique, each workshop is both non-threatening to those intimidated by creativity, and scalable to those who thrive on it. You can either copy one of our samples, or you can use the tools and direction we provide to challenge yourself and let your creativity explode.
And all of our workshops are portable. Any of them can be brought to your business or event venue. Whether at our location or yours, these workshops have proven to be fantastic team building solutions for companies wanting something unique and boutique. We love customizing our workshops to your themes! And if you decide you want to keep it even more simple, four of our workshops come as to-go kits: Hex Signs, Junk Journals, Decoupage Earrings, and String Art.
Whether you have an idea and aren’t sure how to execute it, or you’re simply out of ideas, Jason and Katherine at Horst Arts Center would be happy to work with
you on finding a solution that is both appropriate and inspirational to your team. LT
BY JASON HORST, Horst Arts LLC
Contact Jason at
jason@horstarts.com
Horst Arts Center is a creative solutions studio located at 17 North Main Street in Manheim. While the company was built on graphic design and web development in 2003, today our offerings are much broader, with a focus on murals, unique workshops, and creative visual business solutions. Horst Art Center is run by Jason and Katherine Horst. Katherine is a collage artist represented by Red Raven Art Company on Gallery Row. Her painterly collage approach allows integration of all manner of papers and packaging into her creations, which leads to final pieces that are interactive—the more you look the more you discover. This makes them ideal for business lobbies and waiting rooms. With Jason leading the design side of the business, the two collaborate on creative experiences and solutions for businesses of all types. They’ve worked with everyone from local companies such as the Lancaster County Community Foundation and Lancaster Farmland Trust, to larger businesses such as HGTV, Paste Magazine, and Coca-Cola. Learn more by visiting horstarts.com and following us on social media platforms via @horstarts. Or start a conversation with Jason at (717) 682-2403.
Creating
Leading with Purpose:
How Leadership Lancaster is Helping Build a Thriving Community
Istill remember walking into my very first Core Class session back in 2000. I was 25 years old—a recent college graduate working at a small nonprofit—and, truth be told, not entirely sure what I’d gotten myself into. I thought Leadership Lancaster would be another professional development program where you sit in a room, take notes, and leave with a binder that collects dust. I couldn’t have been more wrong.
By the end of those nine months, my perspective had shifted completely. I met leaders from every corner of Lancaster County—nonprofit directors, small business owners, educators, corporate executives—people who saw the world differently than I did, yet shared a deep commitment to making this community better. I learned about issues I knew little about: affordable housing, economic development,
education equity, sustainability. More importantly, I learned how to connect my own skills and values to something larger than myself.
That experience didn’t just shape my career—it shaped who I am. And now, as Executive Director of Leadership Lancaster, I get to see that same spark ignite in others year after year.
A New Mission and Vision for Today
Fast forward to today, and Leadership Lancaster has a bold new mission:
Our mission is simple yet powerful: “To activate people to lead with purpose and integrity so they can create lasting change in their communities.”
It’s paired with a vision of “a Lancaster County where every individual feels empowered to lead, contribute, and grow in a culture of openness and shared purpose.”
Together, they’re more than words on a page—they’re the foundation of our work, guiding everything from program design to how we show up in the community.
An Alumni Story: From Classroom to Community Change
One of the most inspiring parts of my job is watching alumni take what they’ve learned and turn it into something tangible for the community.
Take Andrew Prosser (Core Class ’25). As Director of Engineering and Construction at the York Water Company, Andrew experienced one of those “lightbulb moments” during Leadership Lancaster’s Arts and Culture Day. He saw the potential to connect two organizations—Hand Up Partners and Music for Everyone—in a way that could spark something meaningful in Lancaster.
Months later, that idea came to life. With a grant from Music for Everyone, the artistry of Terian Mack, a mural wall offered by McDonald’s, and support from SoWe, Rebecca Saner (Leadership Lancaster ’03) and Hand Up Partners helped lead a project that brought a vibrant new mural to the city. Even more powerful, Lancaster’s unhoused neighbors were part of the creative process—pouring their hearts, energy, and talent into a piece that now stands as a symbol of the community’s spirit.
Andrew and Rebecca call it “great teamwork by so many in the community,” but it’s also a perfect example of how Leadership Lancaster equips people to see possibilities, build connections, and make an impact—often sooner than they expect.
Programs that Spark Change
Our flagship Core Class is a nine-month cohort experience bringing together leaders from across industries to learn, connect, and act. The Executive Class gives senior leaders an in-depth introduction to Lancaster’s key issues, while College Core connects young adults to community leadership early in their careers.
This all adds up to a Leadership Continuum—a pathway of programs and opportunities that allow individuals to reconnect with Leadership Lancaster at every stage of their journey. It’s not a one-time program; it’s a lifelong connection to learning, service, and community.
This year, we’re especially excited to launch Encore Academy, a new program for retirees who have the passion, experience, and energy to make a difference. (More on that in the sidebar!)
Looking Ahead
Leadership Lancaster is not about developing leadership in theory—it’s about equipping people to lead right where they are, in their workplace, their neighborhood, their volunteer role.
If my 25-year-old self could have seen the future back in 2000, she wouldn’t have believed it. And yet here we are—thousands of alumni strong, across generations, all moving toward a Lancaster County where every person feels empowered to lead.
That’s a vision worth working for. And we’re just getting started. LT
Encore Academy: Where Leadership Meets Legacy
Retirement doesn’t mean stepping away from leadership—it can be the perfect time to lean into it. That’s the idea behind Encore Academy, Leadership Lancaster’s newest program launching in 2026.
Lancaster County has become a sought-after retirement destination, drawing older adults who bring a wealth of experience, talent, and energy to the community. Encore Academy taps into that potential.
Modeled after our Core Class, Encore Academy is an eightsession, cohort-based experience designed specifically for retirees and older adults. Over the course of the program, participants will explore Lancaster County’s most pressing issues—housing, education, sustainability, nonprofit resilience—and discover ways to apply their lifetime of skills and experience to these challenges.
But Encore isn’t just about learning—it’s about connection. Participants will network with leaders of all ages, including members of our Core Class, creating a unique crossgenerational exchange of ideas, stories, and perspectives.
For many retirees, this season of life brings a question: What’s next? Encore Academy helps answer that with purpose, offering tools, relationships, and opportunities to contribute to community—this time, on their own terms.
Because leadership isn’t about age—it’s about impact. And in Lancaster County, we know there’s no such thing as “too late” to make a difference.
Learn more at www.leadershiplancaster.com.
BY JENNIFER DIAZ, Executive Director, Leadership Lancaster
Contact Jennifer at jennifer@leadershiplancaster.org
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TEAM CULTURE TACTICS
Crack the Code on Team Performance: Game Changing Tools for Leaders
In today’s workplaces, strong teams are the foundation of business success. But building those teams requires more than simply placing talented people together. Leaders need tools that reveal not just what employees can do, but how they prefer to work, communicate, and grow.
What if you could predict how a team will perform?
The use of assessment tools gives leaders invaluable, predictive data on the drives, needs and behaviors of employees.
Popular assessment tools include DISC for understanding behavioral styles and communication, Clifton Strengths Finder for identifying workplace strengths, and the Caliper Profile for predictive insights into job performance.
This article describes another widely used tool, the Predictive Index (PI). PI is a behavioral and cognitive assessment that helps businesses understand individuals at a deeper level—unlocking insights that strengthen collaboration, improve engagement, and ultimately, drive performance.
Understanding the Predictive Index
The Predictive Index is designed to measure two critical areas: behavior and cognition. Behavioral assessments highlight how people naturally prefer to communicate, make decisions, and approach work. Cognitive assessments reveal how quickly individuals process information and solve problems. Together, these insights give leaders a powerful lens into aligning employees with the right roles and creating environments where they can thrive.
How the Predictive Index Strengthens Teams
1. Better Hiring and Role Alignment
Hiring becomes more effective when roles are matched with candidates’ natural strengths. Using PI, businesses can identify whether an applicant’s behavioral drives align with the job requirements, reducing misalignment and preventing costly turnover.
2. Improved Communication and Collaboration
Miscommunication often stems from differing work styles. PI helps teams identify these differences upfront. For instance, a highly detail-oriented employee and a fast-paced collaborator may have friction unless they understand each other’s styles. PI provides a shared language to bridge those gaps.
3. Stronger Leadership and Management
Managers are most effective when they adapt their approach to individual team members. With PI, leaders can identify what motivates or demotivates employees, giving them the ability to coach in ways that feel natural, supportive, and empowering.
4. Higher Engagement and Retention Employees feel engaged when their work matches their strengths and motivators. By integrating PI into development discussions, teams can create growth paths that honor everyone’s drives, boosting satisfaction and retention.
Actionable Tips for Using PI
Start with Leadership Buy-In: Have leaders and managers take the assessment first, then share the findings openly. This models transparency and positions PI as a team-strengthening, not evaluative, tool.
Incorporate PI in Hiring and Onboarding: Use PI benchmarks to craft accurate job descriptions and ensure a strong fit. During onboarding, share PI profiles within the team so new hires feel understood from day one.
Facilitate Team Workshops: Map out the team’s collective PI results to highlight both strengths and blind spots. Discuss how different work styles complement one another.
Adapt Management Styles: Use results to tailor recognition, communication, and task delegation. For example, some employees thrive with autonomy, while others perform best with frequent feedback.
Revisit Regularly: Don’t treat PI as a one-time tool. Revisit insights during team reviews, planning sessions, and development conversations to keep the learning alive.
Next Steps for Businesses
Where to start? Businesses interested in PI should start with a few key executives taking the PI assessment, which takes 10 minutes to complete. The author can provide a complimentary assessment and review of the results. Walk away with some insights into creating efficiencies in recruiting, performance management and leadership development. Effective PI adaptation results in lower turnover, higher employee engagement, less time spent on people challenges, and improved profitability. LT
BY MARK H. JOHNSON, Talent Optimization Specialist,
PI Midlantic
Contact Mark at mjohnson@pimidlantic.com
About the author – Mark Johnson is a certified PI specialist. His PI clients include manufacturers, financial companies, transportation companies and non-profits. His company, PI Midlantic, is the largest Predictive Index partner in the world. He has an MBA from the University of Virginia and an BA from Boston University. He can be reached at mjohnson@pimidlantic.com or on LinkedIn at linkedin.com/in/mhjohnson. For more information on PI Midlantic, visit www.pimidlantic.com.
Thriving Workplaces Start with What Matters Most
Attracting and retaining top talent isn’t just an HR challenge; it’s a strategic imperative. Business owners and executives across Lancaster County workplaces feel the pressure of an ultra-competitive talent market: turnover is costly, recruitment is time-consuming, and the best candidates have options. So, what separates thriving workplaces from those that struggle?
At Herbein + Company, we’ve partnered with Energage— the research firm behind the Top Workplaces program—to help organizations measure and strengthen the employee experience. Over the past year, Energage collected data from more than 7,000 organizations and nearly 2 million employees across 17 industries. The findings are clear: thriving workplaces are built on fairness, but flourish when employees feel respected, supported, and aligned with the company’s mission and values.
The Foundation: Fair Value
Before an organization can become a top workplace, it must meet the table stakes. Employees need to perceive they are fairly valued. This includes competitive pay, meaningful benefits, and flexibility to juggle the complexities of work and life. But it’s not just about the numbers—how compensation is communicated and administered also matters.
Transparency and consistency build trust.
When employees perceive fairness, they’re more likely to stay. When they don’t, they start looking elsewhere.
The Differentiators: What Drives Engagement
Once the foundation is in place, four key drivers separate thriving workplaces from the rest:
1. Respect and Support
Employees thrive when they feel their manager genuinely cares—not just about performance, but about them as people. Appreciation, inclusion, and open-mindedness are essential. When employees feel seen and heard, they contribute more.
2. Growth and Development
Thriving workplaces invest in their people. That means providing opportunities to learn, grow, and reach their potential. Whether through training or stretch assignments, employees want to know their future matters.
3. Alignment with Purpose
People want their work to matter. When employees understand and believe in the company’s direction and values, they’re more engaged. They don’t just show up, they show up with purpose.
4. Empowerment to Execute
Operational friction is a silent killer of engagement. Thriving workplaces foster strong communication, collaboration, and efficient processes. When employees are empowered to do their jobs well, they feel ownership and pride.
The Payoff: Engagement That Builds Impact
When organizations invest in what matters most to their people, the return is exponential. Employees become more committed, more willing to go the extra mile, and more likely to advocate for the company.
A thriving workplace becomes a beacon, a “city on a hill” business that shines in the community. These companies attract talent not just because of what they offer, but because of who they are. They’re known for treating people right, building something lasting, and aligning business success with human dignity.
For family and privately held businesses, this is especially powerful. Your name is on the door. Your values shape the culture. And your success is measured not just in profits, but in the lives you impact, employees, customers, and the community alike.
What This Means for Business Leaders
If you’re leading a privately held or family-owned business, you likely carry a deep sense of responsibility—not just for results, but for people. You want to build something lasting. Something that reflects your values.
But even the most committed leaders can feel the strain. Maybe your best people are burning out. Maybe growth is outpacing your structure. Maybe turnover is draining time and morale. Or maybe culture feels more like confusion than cohesion.
These aren’t just HR issues; they’re leadership signals. And they’re telling you it’s time to take a closer look at the employee experience.
Thriving workplaces don’t happen by accident. They’re built through intentional leadership—by aligning values with action, listening to your people, and creating an environment where employees want to stay, grow, and contribute.
In a world where talent is scarce and change is constant, the organizations that thrive will be those that lead with clarity, care, and conviction—the ones that shine as a light in their industries and communities. LT
BY SCOTT G. SMITH, Director, Human Capital Client Services, Herbein + Company, Inc.
Contact Scott at sgsmith@herbein.com
OTEAM CULTURE TACTICS
Investing in Joy At Work
n a winter evening in Lancaster, the staff of a regional financial services company filed into Prima Theatre for Illumination, the theatre’s annual holiday concert. To an outsider, it might have looked like a festive night out. But for company leadership, it was a calculated investment in retention.
The firm had been fighting the same battle many Lancaster employers face: keeping talented young professionals in a competitive labor market. By the end of the evening, they got more than they bargained for. Employees left feeling appreciated and connected, a prospective client who attended signed on shortly afterward, and at Prima’s next production, a hesitant recruit from Washington, D.C., initially wary of moving to what she assumed was a sleepy, secondary city, was won over. She accepted the job.
Stories like these are becoming part of the business case for Lancaster’s arts sector.
The Talent Equation
The numbers underscore the stakes. A recent Gallup survey found nearly 60 percent of American workers are “quiet quitting,” disengaged from their work. Deloitte reports that organizations fostering belonging are twice as likely to hit financial targets. And here in Lancaster, where unemployment runs lower than the national average, the competition for talent is fierce. For companies looking to attract and retain employees, culture, not just compensation, has become a deciding factor.
“Clients and recruits want to know that Lancaster is a place with vitality,” said Hunter Johnson, CEO of TONO Group, the forward-minded architecture and design firm. “Prima is one of those signals. It shows that this community isn’t static. It’s alive, it’s creative, it’s growing.”
The Experiences Ahead
The theatre’s fifteenth anniversary season underscores that impact. Highlights include:
• Illumination – A candlelit holiday concert that has become a Lancaster tradition, blending peace, warmth, and soul.
• The ‘70s Experience – A joy-soaked concert of disco and rock, from Bohemian Rhapsody to Dancing Queen.
• The Complete History of America (Abridged) – A fast-paced, laugh-out-loud sprint through 600 years of history.
• The Motown Club – A soulful celebration of Marvin Gaye, The Supremes, and Motown’s greatest hits.
Each production is designed less like a transaction and more like an experience. A chance for teams, clients, and recruits to encounter Lancaster at its most alive.
From a workforce perspective, the connection is clear. “Prima is a vital force and its dynamic programming energizes our community, and positions companies to attract exceptional talent,” said Salena Coachman, Vice President of Talent Sustainability and Talent Acquisition at Armstrong World Industries.
A Different Kind of ROI
For employers, the return on investment isn’t measured in ticket stubs. It’s in retention rates, signed contracts, and “yes” answers from recruits who might otherwise have looked elsewhere.
“Lancaster’s future isn’t just about what we build,” Nugent said. “It’s about what we nurture.”
As companies search for ways to hold onto talent and win new business, the city’s cultural vitality has become more than a backdrop. It’s a competitive edge and Prima, improbably, is at the center of it. LT
BY MITCH NUGENT, Founding Executive Producer, Prima Theatre
Contact Mitch at mitch@primatheatre.org
Founded in 2010 by arts producer Mitch Nugent, Prima began with pop-up cabarets in coffee shops and warehouses before transforming a former Hamilton Watch office into a sleek black box theatre. No seat is farther than four rows from the stage, parking is free and on-site, and the atmosphere feels more like a boutique cultural club than a traditional performing arts center. At a time when nonprofit theaters nationally are struggling—attendance has fallen 27 percent since 2019, according to the National Endowment for the Arts—Prima has gone against the grain. Its audiences have grown by 32 percent, with patrons on average 25 years younger than the national theatergoer. According to economic modeling based on Americans for the Arts methodology, Prima has generated more than $146 million in downstream economic impact, benefiting restaurants, hotels, and small businesses across Lancaster County.
To explore Prima’s show schedule, sponsorships, group experiences, or community impact opportunities, visit primatheatre.org.
Supporting Employees Through Workplace Loss:
Compassion in Action
When an employee passes away—whether unexpectedly or after a lengthy illness—the impact on colleagues and workplace morale can be profound. Beyond the immediate grief, teams often face shifts in productivity, workplace dynamics and emotional well-being. Yet many organizations struggle with how to support employees through loss while maintaining a healthy and compassionate work environment.
Hospice & Community Care’s Pathways Center for Grief & Loss specializes in guiding businesses through difficult moments of loss. Through tailored, free grief support and onsite employer consultations in both English and Spanish, Pathways equips organizations with tools to navigate loss with compassion. Hospice & Community Care and the Pathways Center are programs of Choices Healthcare.
“When someone in a workplace passes away, the grief doesn’t just belong to the family—it belongs to everyone who worked alongside them,” shared Elaine Ostrum, Director, Pathways Center for Grief & Loss. “Supporting employees through this loss isn’t just compassionate; it helps teams process emotions, maintain connection and continue working in a healthy environment. Structured support, whether in group sessions or one-on-one counseling, allows employees to heal while fostering a culture of care that benefits the entire organization.”
By recognizing grief as a workplace issue, not just a personal one, companies can play an important role in helping employees feel cared for and connected during one of life’s most challenging experiences.
Tips for Supporting Employees Through Workplace Loss
• Acknowledge the loss: Communicate clearly and sensitively to all staff.
• Offer structured support: Provide access to to grief counseling, workshops or support groups.
• Flexible scheduling: Allow employees time off or flexible hours as they process grief.
• Train managers: Equip leaders with tools to recognize and respond to grief in their teams.
• Encourage peer support: Foster opportunities for colleagues to support one another.
• Memorialize respectfully: Honor the individual in a way that feels meaningful to staff.
Returning to Work While Grieving
For many employees, one of the hardest challenges after a loss is returning to daily routines. Work can feel overwhelming—or, for some, it may provide needed structure. The transition is rarely simple, and employees may struggle with concentration, energy or motivation in ways that employers might not see on the surface.
As you begin to identify the different choices involved in returning to work, a situation that initially seems overwhelming can start to feel a little more manageable. By communicating your feelings and talking through options, you can gain some control over your life at a time when things feel so uncertain. Another possibility to consider is to call the Pathways Center for Grief & Loss and talk with a grief counselor or seek assistance through an EAP program if applicable.
Suggestions for Employees Returning to Work:
• Communicate your needs: Share with your supervisor or HR what may help you during this transition.
• Set small goals: Focus on one task at a time instead of trying to tackle everything at once.
• Take breaks: Grief is exhausting—allow yourself moments to rest and regroup.
• Seek support: Lean on coworkers you trust or professional counselors who can guide you.
• Be patient with yourself: Grief has no timeline, and it’s normal for emotions to resurface.
Employers who understand these challenges can ease the transition by showing flexibility and offering resources. A compassionate approach helps employees feel supported, which in turn strengthens team trust and loyalty.
A Culture of Care
Grief in the workplace is inevitable, but how a company responds can make a lasting difference. Organizations that embrace grief-informed practices help employees heal, maintain resilience and foster a culture rooted in empathy. By acknowledging loss, offering resources and modeling compassion, businesses demonstrate a commitment to the well-being of every team member.
Hospice & Community Care’s Pathways Center for Grief & Loss is here to walk alongside organizations and employees through these moments. With professional guidance and compassionate care, Pathways helps transform a time of uncertainty into an opportunity for healing and connection.
LT
BY SUSAN RESAVY, Vice President, Family Services, Choices Healthcare
Contact Susan at
sresavy@hospicecommunity.org
TEAM CULTURE TACTICS
Beyond Trust Falls: Building Stronger Teams at Refreshing Mountain
Intoday’s competitive workplace, building a culture where people feel valued and connected isn’t optional; it’s essential. Employees spend much of their lives with their coworkers, often more than with their own families. When they feel heard, supported, and united around a common purpose, they don’t just show up for a paycheck; they show up for each other.
At Refreshing Mountain, we believe strong teams are built on more than surfacelevel exercises. That’s why our motto is simple: “We don’t do trust falls.” Instead, we design team-building experiences that meet people where they are and challenge them to grow together.
Every group we work with receives a fully customized program, guided by expert facilitators who take time to understand specific goals through a detailed pre-planning process. Activities are intentionally chosen to stretch comfort zones while honoring natural strengths. And because every challenge includes both a physical and a mental element, no one is left out.
But the real impact happens in the debrief. Our facilitators help participants connect the dots between the activity and the workplace, translating lessons into practical takeaways they can carry into daily interactions. Whether it’s drawing out hidden leadership qualities, encouraging collaboration, or fostering trust, we’ve seen teams leave our
programs with renewed energy and stronger relationships. Just as important is the commitment to take these lessons back to the office and put them into practice, implementing these concepts across their work for a more unified and “other focused” mindset. When groups continue to use these tools beyond the program, they not only improve but also sustain a culture that values others first.
The setting also matters. While we can bring our programs to you, there’s something powerful about stepping outside the office. On our beautifully maintained grounds, employees experience a refreshing change of pace that creates space for open dialogue and deeper connection. For hybrid and remote teams especially, this kind of faceto-face engagement is transformative, turning coworkers into teammates and sparking the kind of relationships that fuel productivity back at the (virtual) office.
Ultimately, our mission is to help organizations invest in their people, not just as employees, but as individuals with unique value and potential. When teams come to Refreshing Mountain, they leave more unified, more confident, and more prepared to tackle challenges together. Because when people believe in one another, they build workplaces worth showing up to. LT
BY MARCELLA MYERS, Content Creator, Refreshing Mountain
Contact Marcella at markie@refreshingmountain.com
Refreshing Mountain is a year-round retreat and adventure center that offers facilities for large group retreats, cozy cabin rentals, and a wide variety of outdoor activities. From zipline canopy tours and high ropes courses to field trips and customized corporate teambuilding programs, Refreshing Mountain provides experiences that inspire connection, growth, and adventure. Nestled on 100 acres of Pennsylvania woodland, the center is conveniently located just 25 minutes north of Lancaster, 30 minutes east of Hershey, and 90 minutes west of Philadelphia.
Contact Information: Refreshing Mountain Retreat and Adventure Center
455 Camp Road, Stevens, PA 17578
Phone: (717) 738-1490
Website: www.refreshingmountain.com
The Central PA 401(k): Opening New Retirement Doors for Local Organizations
Small businesses across Central Pennsylvania are facing a familiar challenge: attracting and keeping good people in a competitive labor market. Higher wages are one answer, but employees today expect more, especially when it comes to benefits.
Benefits such as health insurance, retirement plans, flexible work arrangements, and parental leave are becoming more and more common in the workplace. For many organizations, keeping up with these evolving expectations can feel overwhelming. Each new benefit adds cost and complexity which means tough decisions about where to invest limited resources.
There has to be a better way
Traditional benefit plan structures can often put too much strain on local businesses. They can be costly, complex, and difficult to manage. To truly support organizations of all sizes and across every industry, providers need to think differently and create more flexible, accessible solutions.
Zooming in on retirement benefits
A retirement plan may seem like a standard benefit, but these plans have been out of reach for many organizations for a long time. In fact, approximately 44% of the state’s private-sector employees lack access to a retirement plan at work, according to research by AARP. That’s nearly two million people!
Why it’s important
Most people save for retirement through their workplace. It’s convenient and makes saving easy. When an organization does not offer a plan, that can limit employees’ options for saving and create barriers to retirement.
Compounding the problem, our state (and country) are in a retirement savings crisis. Due to a growing population that is ready to retire coupled with poor savings habits, many experts believe that a large part of the population will lack the resources to live comfortably after they stop working.
From a business standpoint, the IRS offers several tax breaks for small business start-up plans, which can be very helpful. These tax breaks essentially serve as an incentive for small businesses to start a plan.
Why aren’t plans offered?
As to why many small businesses are not offering retirement plans, most owners are not aware of the options available to them. Many believe that their business is too small to qualify for a plan. Others believe that plans are too expensive to start and take too much time to manage.
While these objections can be true in some cases, the retirement industry has come a long way in increasing retirement plan availability.
There are options
While many organizations might believe a retirement plan isn’t a viable option, there are actually opportunities available, and lawmakers continue to look for new solutions.
When most people think about retirement plans, they think about traditional 401(k) plans. While these can make sense for some smaller organizations, there are also SIMPLE IRAs and SEP IRAs. IRAs can be a good fit for some smaller employers, but also have drawbacks and are not as flexible as 401(k) plans.
A new retirement plan option for Central PA businesses
The Central PA 401(k) by Conrad Siegel was launched in 2022 as the first locally developed Pooled Employer Plan (PEP). When Congress passed the SECURE Act in 2019, it paved the way for these PEPs as a new retirement saving vehicle for employers.
PEPs essentially allow employers to join forces with other organizations to participate in a single retirement plan rather than needing to start their own plans. The key difference from other multiemployer plans is that unrelated organizations of any size or industry can join a PEP.
The Central PA 401(k) is a turnkey retirement plan that is fully managed by retirement experts at Conrad Siegel. Essential duties are offloaded to save time for business owners and executives.
There are also typically cost benefits since the plan is spread across multiple employers.
The Central PA 401(k) is also offered through the Lancaster Chamber’s BizCorp Preferred Partner Program.
For organizations interested in offering a new, innovative retirement program for their people, visit centralpa401k.com LT com
BY JIM KEHR, Director of Business Development, Conrad Siegel Contact
Jim at
jameskehr@conradsiegel.com
TEAM CULTURE TACTICS
Terrarium Therapy
Grow Your Creativity, Bury Your Stress
Team-building events have long been a cornerstone in shaping workplace culture, helping teams break down barriers, build trust, and foster stronger collaboration. Beyond just icebreakers and off-site activities, these experiences create shared memories that lead to improved communication and higher morale. When employees feel connected to one another, they’re more engaged, motivated, and better equipped to problem-solve together—qualities that directly translate into a more productive and thriving workplace. Over time, team-building has shifted from “mandatory fun” to meaningful experiences that strengthen both personal and professional bonds.
That’s where Terrarium Therapy comes in. Founded in 2016 by owner and creative director Kim Bailor, Terrarium Therapy is based in Lancaster, Pennsylvania. Unlike a traditional storefront, the business is fully mobile—traveling to breweries, wineries, offices, and special event venues to deliver hands-on plant workshops to groups of all sizes. From glass terrariums and bonsai to seasonal planters, each experience blends creativity, relaxation, and collaboration in a way that brings teams closer together.
By creating an atmosphere that is both therapeutic and engaging, Terrarium Therapy has redefined what teambuilding can look like. Employees leave not only with a beautiful living creation but also with a renewed sense of connection to their colleagues. To date, Terrarium Therapy has proudly hosted over 3,000 events, offering in-person, virtual, and hybrid workshops that bring together teams across the globe— including international attendees. It’s an approach that cultivates both wellness and workplace culture—proving that when people come together to create something meaningful, they also grow stronger as a team. LT
BY KIM BAILOR, Owner & Creative Director, Terrarium Therapy
Contact Kim at events@terrariumtherapyworkshops.com
Established in 2017, Terrarium Therapy was created with one purpose: to provide a refreshing and positive environment to relax and connect with others through nature.
Our virtual plant workshops offer a unique opportunity for teams to engage, collaborate, and build stronger connections, even from a distance. These interactive sessions provide a fun and creative way to foster teamwork, boost morale, and learn new skills together. To date, we have hosted over 2,000 virtual workshops. In addition to our workshops, we offer a variety of in-person experiences, including adult and child workshops, private parties, teambuilding functions, charity and fundraising events, bridal and baby showers, bachelor and bachelorette parties, and other group gatherings. We also provide beautiful plantbased favors, bouquets, centerpieces, and more to enhance any special occasion.
Terrarium Therapy proudly ships both domestically and internationally, allowing us to bring the joy of plants to teams, clients, and loved ones around the world.
At Terrarium Therapy, we believe in growing creativity and burying stress—one plant at a time!
Terrarium Therapy (877) 751-4042
Terrariumtherapy.com
Redefining Vision: Dennis Steiner
Employing the blind and visually impaired in the U.S. is a work in progress. Just ask Dennis Steiner. He leads a team of 195 employees in Central Pennsylvania and Little Rock, Arkansas, 102 of whom are blind or vision impaired. How does he accomplish this feat? Through innovation, technology and leadership.
As the President and CEO of VisionCorps, headquartered in downtown Lancaster, Steiner knows these challenges personally, as he has dealt with vision impairment since birth. He describes himself as a CEO who happens to be blind. After 42 years on the job—including 17 at the helm—he will retire this October. He is leaving the agency in strong financial shape, well-positioned to continue its mission of independence for the visually impaired through employment, rehabilitation services, and education. Steiner and his management team continuously implement workplace accommodations that support their employees’ growth in advancing VisionCorps’ mission: to empower individuals with low vision to achieve independence.
“We offer competitive employment and invest in our employees’ potential,” said Steiner, “but there’s more we
want to do. I want people to understand that individuals who are blind can do almost anything that sighted people can.”
Steiner is nationally regarded as a role model for those with vision impairment in leadership positions. He has played a key role in the evolution of VisionCorps, leading major expansions and strategic initiatives. He oversaw the development of facilities in Lebanon, Philadelphia, and Somerset counties, and extended rehabilitation services into Chester County. In 2017, he facilitated a merger with ForSight Vision in York, and in 2024, expanded the agency’s manufacturing footprint to Little Rock, Arkansas. The organization also provides vision rehabilitation and blindness prevention services in five Pennsylvania counties: Adams, Chester, Lancaster, Lebanon, and York. It operates three employment centers (Lancaster, York and Little Rock, AR), all affiliates of the National Industries for the Blind (NIB), which helps procure federal contracts under the AbilityOne program and employs people who are blind and visually impaired, or have other disabilities.
NAVIGATING CHALLENGES
The visually impaired often have a hard time finding a job, as well as advancing once they do. In fact, the unemployment or underemployment rate for people with vision impairments is almost 70 percent.
Even just getting to work is another potential roadblock. People with vision impairments can’t drive, and until self-driving cars become widely available, reliable public transportation and timely paratransit remain scarce. Employees who live near their offices often walk to work. Steiner himself usually takes a bus to the agency’s North Queen Street office, located just across the street from the Red Rose Transit Authority’s main hub.
SUPPORTING THE MILITARY SINCE THE BEGINNING
VisionCorps will celebrate its 100th birthday in 2026. The original Lancaster County Association for the Blind was founded to support World War I soldiers returning home who had lost their sight during battle. The agency provided vision rehabilitation and taught valuable employment skills (which in the 1920s included chair caning). Over time, it expanded services to people of all ages and educational backgrounds.
The organization offers a variety of jobs for people who are blind, ranging from manufacturing lines to professional office jobs and more. People who visit the facility often have a similar reaction: “I didn’t know all that was going on here!”
At the Lancaster facility, employees manufacture a variety of helmet pads used by U.S. military. Annually, they make hundreds of thousands of helmet pad sets to protect military troops in the Army and Navy. In addition, employees produce rifle slings and Navy neckerchiefs for troops. In York, employees produce reflective highway and mile marker posts for PennDOT and the Pennsylvania Turnpike Commission. They also work on packaging restroom deodorizers, purchased by large institutions, and cleaning and preparing audiobook cartridges for the National Library Service program for the blind and print disabled.
In Little Rock, employees produce the Skilcraft® notebook line, widely used by the military and federal government
offices. It is also home to VisionCorps’ rice packaging operation, where employees prepare and ship white, brown, jasmine, and basmati rice for U.S. troops stationed around the globe.
In addition, VisionCorps has a professional services group, 30+ remote employees with impaired vision who work on contract closeouts for the federal government. Think of people working on spreadsheets on computers—and doing it with special software programs that provide screen reader and screen magnification programs to help with the words, formulas, and cells.
On the job, people with impaired vision, explained Steiner, require some accommodations. For example, the VisionCorps helmet pad manufacturing line in Lancaster uses fixtures and jigs to help with the orientation of objects. Its rehab staff help with the set-up, layout and ergonomics of work stations. Technically, magnifiers help employees identify parts and audio cues on machinery notify them when a task is complete. This kind of modifications, minor and inexpensive, allow people with impaired vision to perform work like sighted individuals.
THE NEXT CHAPTER
In his retirement, Steiner will continue his lifelong work advocating for people with impaired vision to live independently and pursue their goals and dreams. He has served in leadership capacities such as president of the National Association for the Employment of People Who Are Blind (NAEPB), and on the board of directors for the National Industries for the Blind (NIB), NAEPB, and VisionServe Alliance. In Pennsylvania, he served as chair of the board of directors of UniqueSource, formerly Pennsylvania Industries for the Blind and Handicapped, and treasurer for the Pennsylvania Association for the Blind and Core Career. Globally, he was selected as a U.S. delegate to the World Blind Union.
“People don’t understand the capabilities of those who are blind,” said Steiner. “I enjoy meeting with public officials and others to educate them about issues important to our community. Just give me five minutes with a legislator and I can explain what is important, why it’s needed, and how it makes sense.”
So, what’s next?
“Spending a little more time with my family, including my two grandchildren, Emma and Dale, and stays on our farm in Benton, PA.
“I also want to pursue my love of meteorology,” said Steiner. “Who knows? I might have a second career in weather forecasting.” LT
BY CAROL GIFFORD, Community and Public Affairs Manager, VisionCorps Contact Carol at cgifford@visioncorps.net
ATTRACTING and RETAINING TALENT in LANCASTER COUNTY
Lancaster County is known for its rich culture, thriving business community, and exceptional quality of life, but competing for talent in today’s marketplace requires more than just a strong local reputation. To meet this challenge, the Lancaster Chamber has launched Land in Lancaster, a new talent attraction initiative designed to showcase Lancaster as a premier place to live and work, while providing employers with tools to support recruitment and retention.
The initiative was born out of the Chamber’s Workforce Reimagined strategy, which identified talent attraction as critical to Lancaster’s future. Research shows us that over 60% of job seekers factor quality of life into relocation decisions, and 70% of young professionals are more likely to stay where they feel connected. Land in Lancaster was built to address that reality.
Land in Lancaster is a comprehensive website and resource hub that highlights everything that makes our region unique, from career opportunities and education to lifestyle amenities and community culture.
The Land in Lancaster website guides candidates through three key themes:
• Land a Place – A deep dive into Lancaster’s neighborhoods, schools, housing, healthcare, and community values, designed to help candidates picture themselves living here.
• Land a Job – A Chamber-powered job board and career resource hub that highlights opportunities across industries and underscores Lancaster as a place where professionals can grow.
• Land a Lifestyle – A showcase of Lancaster’s culture, dining, outdoor recreation, arts, and civic life, emphasizing the balance of energy and ease that makes the county unique.
While Land in Lancaster is designed to be public-facing, its real strength lies in how employers can use it as part of their
recruitment and retention strategy. The Employer Resource section of the site includes ready-to-use tools that make integration simple:
• Recruitment Outreach – Link to Land in Lancaster in job postings, recruiter emails, or social media campaigns to complement your employer brand. Share the site during virtual interviews or even include it in offer letters to help candidates envision life here.
• Onboarding & Retention – Use the platform during onboarding to help new hires plug into the community. Highlight volunteer opportunities, local events, or cultural institutions as part of welcome packets. The more quickly new hires feel connected, the more likely they are to stay.
• Employer Toolkit – From talking points to shareable visuals, the toolkit equips HR teams and recruiters with consistent messaging about Lancaster’s value proposition: affordability, access, community, and opportunity.
Employers can even personalize how they use the platform. For example, manufacturers might point to Lancaster’s central location and transportation access, while healthcare providers could highlight the county’s strong hospital systems and community wellness focus. Professional services firms may lean on lifestyle amenities and educational opportunities to attract executives and young professionals.
The Chamber sees Land in Lancaster as an evolving platform that will continue to grow with input from the business community. Its success depends on employers sharing, using, and amplifying the resource so that together we can attract the talent Lancaster County needs to prosper.
To explore the platform and start using it in your own recruitment efforts, visit LandinLancasterPA.com LT
Business and Tax Changes
Highlight the “One Big Beautiful Bill Act”
On July 4, President Trump signed the One Big Beautiful Bill Act (OBBBA) into law. At nearly 900 pages, the legislation combines long-term tax reforms, increased national defense spending, and changes to federal social programs. Here’s what businesses need to know:
Key Business & Tax Highlights:
• Permanent Tax Relief: Makes 2017 Tax Cuts and Jobs Act provisions permanent, including full expensing for equipment and R&D.
• Support for Small Businesses: Incorporates Rep. Lloyd Smucker’s Main Street Tax Certainty Act, locking in small business tax deductions.
• Worker-Focused Benefits: Federal income tax is eliminated on tips and overtime pay.
• Auto & Manufacturing Boosts: Interest on car loans is now tax-free if the vehicle is U.S.-assembled — a win for domestic manufacturers.
• Energy Sector Shift: New tax incentives for nuclear, hydropower, and geothermal projects; solar and wind subsidies rolled back.
The One Big Beautiful Bill Act includes $325 billion in new federal funding for border security, immigration enforcement, and defense programs. The legislation is projected to increase the national deficit by over $3 trillion over the next decade. To offset some of the costs, it includes approximately $1 trillion in reductions to Medicaid funding, alongside the creation of a $50 billion rural hospital fund intended to support impacted healthcare systems.·
The Lancaster Chamber is committed to fostering a positive business climate for all Lancaster County businesses. We work with elected officials at the local, state, and federal level to advance pro-business legislation and advocate for policies that elevate business and community success.
Get involved in our advocacy efforts!
Pennsylvania Earns Top Ranking for AI Readiness
In a major recognition, Pennsylvania was ranked among the top three states in the U.S. for AI readiness in government, according to the Government AI Landscape Assessment by Code for America. Only Pennsylvania, New Jersey, and Utah earned the top-tier “advanced” rating.
What Set PA Apart:
• Proactive Leadership: PA launched a generative AI pilot program for executive branch employees.
• Strong Governance: A state-level Generative AI Governing Board was created by executive order in 2023.
• Major Tech Investment: Amazon is investing $20 billion to build two AI-focused data centers in the state — a clear signal of confidence in PA’s tech-forward vision. ·
• Attend an Advocacy event to gain direct access to the elected officials, agency heads, and community leaders who influence decisions and make an impact on business.
• Read and share our weekly Impact Report e-newsletter, which shares legislative updates, business resources, relevant news stories, and upcoming government meetings.
• Volunteer on our Advocacy Committee to advise the Board of Trustees on policy position statements and assist with grassroots advocacy efforts. Learn more at lancasterchamber.com/advocacy.
Questions? Reach out to Kat DeSantis for more information and resources.
DeSantis
POLICY MANAGER
Upcoming EVENTS
October 2025
Wednesday, October 1, 2025
Friday, October 3, 2025
Wednesday, October 8, 2025
Tuesday, October 14, 2025
Wednesday, October 15, 2025
Thursday, October 16, 2025
YPN: Happy Hour at the *NEW* Stevens and Smith Center
Information Session: Land in Lancaster for HR & Talent Recruitment Professionals
Excellence Exchange: Solving Talent Attraction to Lancaster County with Land in Lancaster
Membership 101: Engaging with the Chamber
Monthly Mixer - The Terrace, Holiday Inn
WIB: Women’s Roundtable with Lancaster County Women for Good Friday, October 17, 2025
Wednesday, October 22, 2025
Thursday, October 23, 2025
Tuesday, October 28, 2025
Wednesday, October 29, 2025
Thursday, October 30, 2025
Friday, October 31, 2025
November 2025
Wednesday, November 5, 2025
Thursday, November 6, 2025
Thursday, November 6, 2025
Friday, November 7, 2025
Tuesday, November 11, 2025
Hispanic Business Luncheon
Central Regional Meeting: Spotlight on Regional Projects and Community Progress
South & East Regional Meetings: Spotlight on Regional Projects and Community Progress
Nonprofit/CBO Roundtable with Lancaster Farmland Trust
Small Business Summit
Northeast Regional Meeting: Spotlight on Regional Projects and Community Progress
Northwest Regional Meeting: Spotlight on Regional Projects and Community Progress
HR Roundtable: Culture That Converts
Wake Up to the Issues
YPN: Experience Lancaster
Manufacturing Roundtable
Membership 101: Engaging with the Chamber
Wednesday, November 12, 2025 Get Connected: Speed Networking
Thursday, November 13, 2025
Tuesday, November 18, 2025
Wednesday, November 19, 2025
Thursday, November 20, 2025
Friday, November 21, 2025
December 2025
Wednesday, December 3, 2025
Thursday, December 4, 2025
Thursday, December 4, 2025
Tuesday, December 9, 2025
Tuesday, December 9, 2025
Thursday, December 11, 2025
Friday, December 12, 2025
Wednesday, December 17, 2025
Small Business Roundtable
WIB: Lattes and Leadership - The Empathy Advantage: Why Great Leaders Tell Stories
Monthly Mixer - RCW Athletic Club
49th Annual Agriculture Industry Banquet
Open House @ 115 East King
Excellence Exchange with Goodhart Sons, Inc.
Essential Skills Workshop: Building Resilience in a Fast-Paced Workplace
YPN: Happy Hour
Membership 101: Engaging with the Chamber
WIB: Happy Hour
Selling Series: Winning the Follow-Up Game
Economic Forecast Breakfast
Mixer - INTERIORS HOME/ Martin’s Flooring
OUT&ABOUT
MAGNOLIA
FAIRFIELD INN BY MARRIOT INN & SUITES/TOWN
PLACE SUITES, LANCASTER
New Location
720 Enterprise Way, Lancaster, PA 17601 THE CANDY FACTORY TCF Hub 812 - New Location 812 N. Prince Street, Lancaster, PA 17601 PENN CINEMA
Grand Opening of Penn Cinema Beer Wall & Bar
541 Airport Rd, Lititz, PA GOODVILLE MUTUAL CASUAL COMPANY
Ground Breaking 625 W Main St, New Holland, PA 17557
New Location
307 S. Lime St., Lancaster, PA 17602
MED SPA
Grand Opening of New Location 1200 Gilbert Way, Lancaster, PA 17601
EVOLVE
WOOD & MYERS ORAL & MAXILLOFACIAL SURGEONS
Grand Opening & New Location
230 Harrisburg Ave, Suite #3, Lancaster, PA 17603
PRINCE STREET LOFTS
Grand Opening
227 North Prince Street, Lancaster, PA 17603
DECADES ICE CREAM BAR
Grand Opening
438 N Queen St, Lancaster, PA 17603
LCA GRAND OPENINGS
In partnership with Lancaster City Alliance and CRIZ (City Revitalization & Improvement Zone), the Lancaster Chamber has been honored to be a part of welcoming these new businesses into the Lancaster City business community.
EVOLUTION LANCASTER
226 N Arch St, Lancaster, PA 17603
LA CAJITA LLC
401 W. Walnut St, Lancaster, PA 17603
LANCASTER PIANO STUDIO
34 N. Water St, Lancaster, PA 17603
ALCHEMY RAMEN
12 N. Prince St, Lancaster, PA 17603
HYPNOTIC POLE FITNESS
211 N. Ann St, Lancaster, PA 17602
SOULCIALIZE
1441 Harrisburg Pk, Lancaster, PA 17601
NEW Members
WELCOME NEW MEMBERS AND PARTNERS TO THE LANCASTER CHAMBER
The Lancaster Chamber is thrilled to welcome these business to our network. Because of businesses that choose to be Members and Partners, we are able to fund powerful initiatives that are vastly changing the landscape of business. Now more than ever, your support is truly helping to shape the future of business and making Lancaster County, a thriving community for all.
We are grateful for the many businesses choosing to invest with us and our mission!
Meet some of the new Members and Partner below:
MAY 2025
Chair Circle FASTSIGNS
Members
Oaktree Outdoor Advertising
Home Genius Exteriors
Pinspiration
Heike Martin Photography
KU SBDC
Duracraft Roofing
Principal Securities Inc.
Arthur Reeher Company
Integrous Fences and Decks
Beyond Cleaning PA
Hearthstone Property Management
JUNE 2025
Members
Next Chapter Junk Removal
Cedar Haven
Healthcare Center
Price Waterhouse Cooper
Touchstone Foundation
K Marketing Co
IBEW Local Union 743
Newly Restored
Voda Cleaning and Restoration SW
Lancaster County
ARCpoint Labs Lititz
US Lawns
Inneract
Realtor Pilot LLC
Pardon and Expungement Services
EK Painting Services
Hibernia Sales
Wood and Myers Oral and Maxillofacial Surgeons
Countertek Inc
The New Holland Band
Jordan Energy & Food Enterprises, LLC
RobotLab Deleware Valley
JULY 2025
Members
Evolve Med Spa
Michele Stauffer
Peaceful Home Property Management
Axiom Staffing Group
The Great Story Workshop
Savvy Travel Design
Softchoice Corporation
Carriage Hill Investment Associates
Cross Country Mortgage (Hershey)
Markit
Hibu Inc
Third Eye Management
Precision Ledger by Harris
Fontana Candle Company
Reinforced Logistics
Peoples Security Bank & Trust
Everound
Spangler’s Auto
Painterland Sisters
Sheri Garland
AUGUST 2025
Members
Terracon Consultants, Inc.
Storytelling Marketing Communications
South County Brewing Co.
Cornerstone Properties and Remodeling
Johnathan Edwards, Realtor Go ‘N Bananas
Ernst and Young LLC
Red Rose Film Festival
Lucent Films
Pathio
Leo Kob Company
Vista Financial Solutions
Salt & Sugar LLC
We are so grateful for the continued support and commitment from our Member businesses! Please take note of our Members who are celebrating milestone anniversaries as members of the Lancaster Chamber for the months of July, August, & September.
Member Anniversaries
5 YEARS (‘20)
Traditions Bank
Wyndham Lancaster Resort and Convention Center
Avail Technology Solutions, LLC
Hamilton Club
Dutch Baskets
All America Threaded Products
Bunyaad
10 YEARS (‘15)
Eagle Secure Solutions, LLC
QCCI - Quality Custom Cabinetry, Inc.
Ticket To Ride
New Enterprise Stone & Lime Co., Inc.
Lancaster Creative Factory
Referral Partners Plus
15 YEARS (‘10)
Christian Aid Ministries
Sable Commercial Realty
Faithward Advisors, LLC
Demme Learning
20 YEARS (‘05)
Homestead Village, Inc.
McKonly & Asbury, LLP
25 YEARS (‘00)
The Municipal Authority of the Township of East Hempfield
One Hour Heating & Air Conditioning
Lancaster County Community Foundation
30 YEARS (‘95)
YMCA of the Roses
Two Dudes Painting Co.
Lancaster County Conservation District
Apex Advertising, Inc.
Scheffey Marketing & Communications
Moravian Manor Communities
Richards Energy Group, Inc.
35 YEARS (‘90)
Pelletron Corporation
Gamber Container, Inc.
Vanscoy, Maurer & Bash
Diamond Jewelers
W. L. Zimmerman & Sons, Inc.
Executive Coach, Inc.
Tandem Living
40 YEARS (‘85)
Fessenden Hall of PA, Inc.
45 YEARS (‘80)
Fulton Theatre Company
Donegal Insurance Group
Penn Stone
Train Collectors Association
Lancaster Bible College
50 YEARS +
Electron Energy Corporation
Novelty Manufacturing Co.
Elizabethtown College
RLPS Architects
Lancaster County Redevelopment Authority
Murray Gardner Russo & Gardner LLC
Bertz, Hess & Co., LLP
Strasburg Rail Road Company
Franklin & Marshall College
Cooper Booth Wholesale
Trout CPA
Lancaster County Association of Realtors®
Wickersham Construction and Engineering, Inc.
DELIVERING MORE CARE FOR WOMEN
Women’s Health Is More Than Delivering Babies
At UPMC Magee-Womens, we offer relief for those symptoms you’ve been told are just a part of life, solutions for issues like pelvic pain, and more options for accessing specialists, including through our virtual care centers. When it comes to your health, we believe every woman deserves more exceptional care ... and that’s what we deliver.
