2024 Programme
Welcome from Richard Mitchell, Chief Executive UHN & UHL
I am delighted to welcome you to the 2024 UHN Excellence Awards. Our annual awards are one of the most important dates in our calendar.
They give us an opportunity to celebrate and acknowledge the dedication and commitment of our colleagues and volunteers at UHN, and to also celebrate and reflect on the achievements of the past 12 months
We had almost 800 nominations for the awards this year which is a huge testament to the incredible impact our teams and colleagues have on patients, local communities, and each other. Selecting six shortlisted nominees in each of our award categories was not an easy task for our judges.
All the nominations received, and particularly those which were shortlisted, demonstrate there are examples of extraordinary care, compassion and kindness taking place every day in our hospitals.
To everyone nominated and shortlisted, I would like to congratulate you on your achievements and thank you for everything you do.
Thank you to the Northamptonshire Health Charity for their continued support and sponsorship of this event and to our other event sponsors Trustmarque, Video Inn, the Mercure Hotel, NerveCentre, PicMe Photobooth, R.B Travel, GEM Celebrations and RLS Print and Design Ltd.
We hope you enjoy the evening and are proud of your achievements.
Thank you for all you do and congratulations again to our shortlisted nominees.
Richard Mitchell, Chief Executive UHN & UHL
Order of Events
5.30pm Arrival and drinks reception
6.30pm Chief Executive’s welcome
6.35pm Dinner
8.15pm Awards ceremony begins
10.10pm Chief Executive’s closing address
10.15pm Awards party
11.00pm Coach to KGH departs
11.30pm Event ends
All timings are approximate, but we aim to keep to the schedule as closely as possible.
We will present the awards in the order shown in the programme and nominees will be read out in alphabetical order. If you are an award winner, please come up to the stage when your name is called to receive your trophy and certificate.
After the winner has been announced, certificates for colleagues who have been shortlisted will be delivered to the table by a member of the Communications team.
Menu as chosen on your RSVP
Starter: Cream of Vegetable Soup (Contains celery / celeriac)
Meat Main: Garlic and Thyme Breast of Chicken (Contains sulphites (sulphur dioxides)
Vegetarian and Vegan Main: mashed Chickpea and Spinach Falafel (Cereals containing gluten, nuts, soya, sulphites (sulpher dioxides)
Dessert: Classic Lemon Posset (Cereals containing gluten, egg, milk, soya, sulphites (sulphur dioxides)
Vegan dessert: Banana, Avocado and Chocolate Mousse with Raspberry Gel and Mango Sorbet (Allergen free) 4
A message from Northamptonshire Health Charity
Northamptonshire Health Charity
Support us and make a difference
Your donation will help improve patient care and NHS staff wellbeing.
We are the only charity dedicated to fundraising for Northampton General Hospital, Kettering General Hospital, and Northamptonshire Healthcare NHS Foundation Trust. We raise money to make a difference for patients, their families, and the dedicated staff who care for them.
By funding equipment, supporting groundbreaking research, and improving facilities and staff areas, we aim to bring comfort and relief to those in hospitals across our community.
How You Can Help:
• Donate: Donations of any size will make a difference.
• Join #TeamNHC and take on an activity such as a half marathon, an abseil, or embark on your own challenge
• Fundraise: Whether it’s holding a bake sale or hosting an event, there are countless ways to raise funds
• Celebration gifts: Mark special occasions by turning them into an opportunity to support your local healthcare services
• Volunteer: Join us and help support events and fundraising and make a meaningful difference
• In Memory: Honour loved ones by fundraising or donating in their memory Speak to a member of our team about setting up a Tribute Fund in their name
• Gifts in wills: Leave a lasting legacy and help to transform local healthcare for generations to come. A gift of any size will leave a lasting impact.
Your donation will help improve patient care and NHS staff wellbeing, above and beyond that which is funded by the NHS.
For more information or to speak to a member of our friendly team, contact us:
Call: 01604 626927
Email: greenheart@nhcf.co.uk
Website: www.nhcf.co.uk
UHN Unsung Hero Award sponsored by Video Inn Production
Afshan Khan
“Dr. Khan is a well-rounded doctor, ensuring that all her patients get the best possible care. Not only that, but she goes above and beyond in terms of her work. She has helped multiple FY junior doctors in achieving their goals, helps with their career development, and she even took on a role in the Education Department.”
Feroz Mohammad
“Feroz goes out of his way to support our new International Medical Graduates doctors joining the department. He rings them a few months in advance, supports them to find appropriate accomodation, and goes to do house viewings for them to support theirdecisions. He meets them for coffee on day 1 to ensure they are appropriately welcomed and supports them through the rocky start. The humanity of his support has meant that his colleagues feel wanted, welcomed and supported.
Naomi Matczak
“Naomi ensured that my daughter was well and being looked after appropriately, ensuring that we as her parents were happy and engaging relevant members of staff from the ward, to make sure that mistakes were not repeated. Naomi stepped in and mediated the situation beautifully.”
Sharon Anthony
“Sharon plays her part at KGH to keep things going in a truly difficult set of circumstances. She has kept the lights on, with the staff busy working away and keeping up with the scanning demand of thousand of pages every day. She adheres to the values of the Trust openly and honestly, all with the aim of improving the processes and management of our patients’ medical records.”
Stephanie Shea
“Stephanie has strong clinical and leadership credentials and has been a real asset to our team since she started. She is a champion for our Advanced Clinical Practitioners and has also been pivotal in ensuring our mostly non-ward-based specialist nurses and practitioners feel valued and part of the wider organisational team.”
Volunteer Buggy Service
“Their exceptional service has significantly contributed to making the journey of all who enter our Trust less stressful and more comfortable. The Buggy Drivers team are always ready to assist patients and visitors, ensuring that everyone reaches their destinations within the trust promptly and safely.”
Sponsored by Video Inn Production
At Video Inn Production we transform your events into unforgettable experiences with our cutting-edge audio-visual equipment and expert event production services. With over 30 years’ experience to call on, your next project is in the safest hands.
A big thank you to our sponsors
For providing a photobooth for our event this evening
For sponsoring our welcome drinks
For supporting with the room and table decorations
For being one of our Bronze Sponsors helping us to fund this event
For sponsoring the coach service from KGH to the venue
UHN Valuing Equality, Diversity and Inclusion Award
Amanda Joseph
“Amanda embodies equality, helping staff to understand an experience from a differing viewpoint. She encourages patients of a minority ethnic background to raise concerns about their care, improving their own experience but also bringing to light the health inequalities that exist within such communities. Amanda is also a champion for sickle cell care, working with the wider Trust to promote this.”
Caroline Ashby
“Caroline has been the guide for setting up a Veterans Support Group at KGH, alongside setting up a Veterans Breakfast group. She helped the hospital achieve ‘Veterans Accreditation’ status, telling our patients that we are committed to positive health outcomes for those associated with the armed forces. I feel that Caroline has been the force behind getting these initiatives off the ground.”
Claire Brown
“Claire has been with the Trust for over 10 years, consistently demonstrating a deep dedication to creating a workplace culture that embraces diversity in all its forms. This is a core value that permeates every aspect of our department. She provides comprehensive training to all employees on diversity and inclusion, fostering a culture of understanding and mutual respect.”
Hildah Matiashe
“Hildah is a co-chair for the Race, Ethnicity and Cultural Heritage (REACH) Network at KGH. Hildah has raised the profile of the network and led with respect and compassion by encouraging colleagues from the department to join monthly REACH Meeting. She shows compassion to everyone she meets by encouraging staff to speak up and join the staff networks to ensure that their voices can be heard.”
Nadia Tobierre
“Nadia is the Dementia Specialist Nurse at KGH and in May 2024 she arranged a public dementia awareness event at KGH. Nadia was on hand throughout to offer help and support to those members of the public who attended. Nadia’s ethos throughout was to do the best she can for the patient, ensuring that those coming through the doors of the event had the best experience they could.”
Sumaiya Ali
“For her colleagues, Sumaiya is a champion of diversity and inclusion. She leads training sessions on unconscious bias and inclusivity, fostering open discussions on these critical issues. Her leadership has inspired many staff members to adopt more inclusive practices, resulting in a more cohesive and supportive work environment.”
UHN Rising Star Award
Charlotte Cooper
“Charlotte returned to her role within the Equality, Diversity and Inclusion (EDI) team 9 months ago following a secondment. She wasted no time in establishing herself through engagement with colleagues at all levels within KGH. Charlotte has demonstrated integrity by supporting colleagues from all backgrounds to raise concerns. She focused on efforts to support all 5 Staff Networks, which had dissipated to re-establish themselves and promote inclusion within the hospital.”
Iona McLaggan-Lane
“Iona has been a key player in UHN’s inclusivity journey over the past year. Iona has led the purchasing of Sunflower Badges to support clinical colleagues with Hidden Disabilities, which has seen more staff step forward to declare their disabilities. She has opened the conversation on how LGBTQ+ staff face microaggressions, with more leaders beginning to understand terms such as cisgender, and code switching.”
Lucy Roberts
“Since becoming Ward Sister on Creaton Ward in February 2023, Lucy has demonstrated exceptional leadership and dedication. Her dynamic approach as not only inspired her team but also led to significant achievements, including the ward attaining Green in assessment and accreditation. She has outstanding leadership, a dedication to excellence, and supportive approach to team management.
Maria Sagucio
“Drawing from her own experiences, Maria identified a critical need for a structured support system for international nurses. Her empathy and understanding of the struggles of international colleagues led her to establish robust pastoral support services. Maria’s unwavering commitment to excellence was instrumental in NGH receiving the NHS Pastoral Care Quality Award, a testament to her outstanding leadership and dedication.”
Reshma Joseph
“Reshma is an international nurse who advanced her career development very quickly, becoming a role model for many Internationally Educated Nurses (IENs). Her exceptional ability to challenge the status quo and promote others’ voices to be heard is one of her standout qualities. Her innovative contributions, unwavering commitment to continuous improvement, and passionate advocacy for inclusivity and diversity make her an outstanding candidate.”
Tanya Haines
“Tanya began her role in PALS in 2021 and has had a huge influence on service improvement and team development. She has supported every team member (including the wider team) with their goals, taking the time to listen, appreciate and understand their roles/responsibilities. She has a unique gift of being able to see an issue and explore on how this can be turned into a positive – working with her colleagues to make it happen.”
UHN Inspirational Volunteer of the Year Award
Annemarie Handford
“Annemarie is one of our Brew Buddy volunteers bringing the wellbeing volunteer initiative to our staff on their shift wherever that may be within the Trust. It’s not that she knows hot chocolate is the most popular drink, it’s that she knows the staff, their names and makes that little bit of time to make their day that bit brighter. She is a wonderful ambassador for volunteers wherever her drinks routes may take her.”
Barry Perrin
“Barry exemplifies dedication through his numerous volunteer roles. His enthusiasm and willingness to help are unmatched, and he is always the first to step up for any new volunteer role within the service. He has become a mentor to many, offering guidance and support that fosters a welcoming and supportive environment.”
Emily Cronin and Karen McTaggart-Herron
“Each week they go out twice a week on the Brew Buddy and they encapsulate everything a volunteer should be. Nothing is too much for either of them. You hear staff talking about the two of them, saying how they brighten their day up each time they see them. Emily & Karen are Brew Buddy, and they deserve this recognition for the wonderful work that they do.”
Kayleigh Keen
“Kayleigh has volunteered as a runner going round the Trust collecting samples and offering assistance on a set route, as well as being radioed for extra support for departments calling into the VS office. She has volunteered on our wards, completed our academy ward training and remains a firm favourite for the Barnwell B team, who she always tries to fit in just that little extra shift to support. She is now a member of two KGH teams, valued highly in both.”
Phillip York
“Phil has been working as a volunteer for the Pharmacy department for many years. He walks almost 20,000 steps a day to and from wards and departments. He is truly an inspirational hero! He always has a smile on his face and a positive, bubbly attitude and will always crack a joke if he feels like someone needs to be uplifted.”
Yvonne Thomson
“Yvonne became a volunteer after retiring as a surgical PA. Yvonne is a people person in the truest sense. She embodies Trust values- her compassion is endless. She champions for the patients and goes that extra mile. I have seen Yvonne sit and hold our patients’ hands, play cards with them or just sit and listen to them. She is a shining example of who we aspire to be.”
UHN Research, Innovation, and Improvement Award
Hasan Alsararatee
“Hasan Alsararatee has demonstrated excellence in research and innovation through his numerous contributions, resulting in improved practice, better outcomes, and more efficient working methods at NGH. His dedication to research and innovation has not only advanced clinical practice at NGH but has also contributed significantly to the global body of knowledge.”
Hannah Sunter
“Hannah started in the department’s new role as Practice Development Lead last May. She has implemented the AHP Preceptorship programme for newly qualified AHPs and International recruits. This has been an amazing programme, allowing AHPs from different professions to work and learn together. Hannah has also developed a therapy boot camp programme. Both programmes have shown that we are invested in our staff, and we want to support and develop their skills.”
Kalpana Lakhani
“Reflecting on her own family’s experience, Dr Lakhani identified an opportunity to improve the final journey from the ward to the Chapel of Rest. She recognised the importance of providing a dignified and respectful transition for patients and their loved ones during such a sensitive time and implemented new end-of-life trolleys. This project underscores her commitment to continuously improving the care experience for our patients and their families.”
Louise Waples
“Louise is a midwife/sonographer who has implemented a miscarriage treatment plan at home service for women who have been informed that they have miscarried after their ultrasound. This has proved to be extremely successful and the preferred option for these women. Louise has shown compassion and provided dignity for women through a very distressing time in their life.”
Rohan Bidaye
“Mr Bidaye has completed 100 patients in his TNO clinic held on Wednesdays at Kettering General Hospital. He has been doing injections into the voice box and the clinic has been running successfully. We are the first hospital in Northamptonshire, and one of only a few in the UK, to offer these procedures under local anaesthetic. Patients undergoing these procedures no longer require hospital admission.”
Stephen Mathew
“In the realm of cardiac MRI scans for challenging patients, Stephen actively explores various techniques to assess potential consequences. His contributions extend beyond the ordinary, encompassing innovative ideas for addressing issues. His dedication to the department was exceptional and his comprehensive training has equipped us with invaluable skills and knowledge which enables us to provide superior care.”
UHN Patient Choice Award
Ashton Ward (KGH nominee)
“Ashton ward is a specialist ward who look after patients with hip and knee replacements and shoulder and spinal surgeries. I would like to nominate them for the support I had after my complicated hip replacement. They were always cheery even though very busy.”
Lara Dorothy (KGH nominee)
“What made her special was her ability to relate to all the poorly children, whatever their age. I watched her as she made time for each child and parent in the waiting area. She was fantastic with me and my daughter too, she explained everything but also engaged with us with good humour and talked to my teenage daughter about clothes and make up. She is a credit to the hospital and her profession.”
Nadia Tobierre (KGH nominee)
“Nadia’s compassionate nature is evident in every interaction she has with our dementia patients. She goes above and beyond to ensure that each patient is well looked after, providing personalized care that meets their individual needs. Her patience, understanding, and gentle approach create a comforting environment where patients feel safe and valued. She truly embodies the spirit of excellence in dementia care.”
Ronnie Gee (KGH nominee)
“Ronnie took care of my daughter when she was critically ill in A&E before being transferred to QMC in Nottingham. She took such good care of my daughter that she wanted her to come with her to QMC, which sadly wasn’t possible! Ronnie embodies the KGH values, and you are incredibly lucky to have her as a nurse within your hospital. If Ronnie is shortlisted for this award, my daughter would love the opportunity to say thank you to her in person.”
Salam Musa (KGH nominee)
“Mr Musa deserves this nomination as he is the most caring, kind, and considerate man. He has made a huge difference to many lives, including mine. Everyone who comes into contact with him would say the same. Nothing is ever a problem. An absolute angel in disguise. He has done wonders in making the breast unit so successful.”
Toni Hancox (KGH nominee)
“She went above and beyond, not only to mum, but to every individual on Twywell Ward. I watched in awe as she took the time to get the patients whatever they needed or wanted. That maybe a cup of tea, but also hairspray, papers, fruit, sweets, nothing was too much trouble. She comforted both patients and relatives alike, brought humour, humanity, respect and dignity.”
UHN Patient Choice Award
Gosset Ward (NGH nominee)
“From the moment I was about to give birth there was a team of doctors on hand to look after my baby. I’ve never seen a team work so effortlessly together and support each other to ensure premature and sick babies are kept safe and well in their most vulnerable state. They are filled with positive energy and endless advice, and this really helped me to navigate my way through some of the toughest weeks.
Hasan Alsararatee (NGH nominee)
“Despite how busy the unit was Hasan kept me updated throughout my waiting times in SDEC. I can’t be thankful enough for his kind care. I see all his colleagues coming to him for advice and he is such gentleman. He is an excellent advanced nurse practitioner.”
Karen Frost (NGH nominee)
“Karen has made a massive impact on my son’s views about receiving care at NGH. Despite the obvious department pressures, Karen took the time to listen to my concerns and views and took the time to read his hospital passport and provide outstanding care. We had a seemingly uneventful visit that could have gone a totally different way had it not been for the care provided by Karen. Thank you.”
Marie Agg (NGH nominee)
“Marie seemed to know what you needed before you did. She always knew what to say and offered her support, whether it was offering parking permits, just taking a few minutes to chat to you, helping with questions or finding someone who could help. When I think back to the experience of my Grandad being on end-of-life care, the good has overshadowed the bad and Marie’s actions are something that my family and I all remember.
Pick Woo (NGH nominee)
“Dr Woo has been so reassuring and supportive throughout, taking away my fear by explaining everything so clearly. She even conducted a phone appointment with me when I was away in Italy, persevering with the call even when we initially couldn’t connect. Her kindness has been exemplary. I cannot thank her enough for her amazing care and support.”
Zoe Clark (NGH nominee)
“Every time we come to Dr Clark’s clinic she is always so understanding. Recently we came in for our eldest and explained the difficulties we were having, especially with the services she needs. She was so reassuring, she made us feel at ease, could see our pain, and her kind words stuck with us. She is just amazing.”
Northamptonshire Health Charity Fundraiser of the Year
Amber Moore
“Amber Moore recently held the Learning Disability and Autism Charity Ball in aid of Northamptonshire Health Charity! From securing a stunning venue to curating a delightful menu and arranging top-tier entertainment, every detail reflected her commitment to excellence. She has made a tangible difference in the lives of those affected by autism and learning disabilities.”
Sarah Coiffait, Ashley Knight, and Sophie Mayes
“These three charity champions have been supporting us for years. They’re always quick to offer help to us and are a joy to work with. From bake sales all the way through to running 5k, they are the first to sign up to support the charity wherever they can. They are also running in the Northampton half marathon in September! They will always go out of their way to share the love they have for their workplace.”
Eddy and Theresa Clutton
“Last year Eddy and Theresa Clutton cycled the British Isles raising funds for The Centenary Wing at Kettering General Hospital where Eddy had been receiving treatment. They peddled 3,432 miles – and climbed a total of 166,015ft – starting from Immingham and back to Kettering. Throughout they were always upbeat and modest about their achievement and the amount raised. At present over £25,000 has been raised with more money to be paid in.”
Emma Brennan and Mia Tysoe
“Both Emma and Mia actively take part in the suggested activities and whether or not taking part, are obviously so passionate about fundraising and doing general good for NGH. Mia not only helped make sure the Strictly NGH event was organised brilliantly and ran smoothly, but she was also a participant who spent 8 weeks training in her own time. A real dedication.”
Katrina Ruffea and KGH Timewarpers 2023
“Katrina directed Alice in Blunderland 2023. This was her 25th year, along with the cast who rehearsed every week for 6 months. The show gives staff the ability to build confidence, helps staff wellbeing and have fun by acting, dancing and singing. The show raised more than £3000 for hospital charity from ticket sales and raffles. Each and every cast member who gave up their time were amazing.”
Skylark Ward- Shared Decision-Making Council
“The Skylark Shared Decision-Making Council, led by both Lisa and Louise, has made significant improvements to the ward by raising funds through the Northamptonshire Health Charity. This proactive and passionate council is dedicated to patient care and safety, constantly bringing innovative ideas to improve the wellbeing of their colleagues.”
How your donations to the Northamptonshire Health Charity have made a difference
At KGH we have been able to fund Dementia Activity Boxes thanks to your support. These boxes, aimed at dementia patients, are equipped with items to encourage conversation and interaction, and are therapeutically beneficial for their wellbeing and to enhance their stay.
At NGH we have enhanced the Our Space wellbeing hub for staff thanks to charity donations. We were thrilled to contribute £40,000 to a dedicated hub for staff at Northampton General Hospital, a permanent 24/7 area for colleagues to relax and recharge.
UHN Patient Safety Award
Andrew McGovern
“Andrew McGovern is employed as the lead nurse for Harm Free Care for Kettering General Hospital NHS Foundation Trust. Andy is an asset to the organisation and through his leadership in falls we have seen a significant reduction in the number of falls with moderate and above harm. Andy demonstrates the Trust values of courage and accountability to deliver compassionate care.”
Tony Cooper and Wouter Van’t Klooster
“Tony and Wouter go above and beyond to improve the standards of care to our sickest respiratory patients. They work tirelessly to teach nursing and medical staff at the bedside and in the classroom to improve knowledge and to prevent harm. They are patient, respectful, and kind when communicating with learners of all skills and abilities and adapt their teaching style to accommodate all needs and embrace inclusivity and diversity.”
Clinical Skills and Simulation Team
“The Clinical Skills and Simulation Team has been instrumental in advancing patient safety within our trust, making them highly deserving of the Patient Safety Award nomination. Over the past year, the team has delivered hundreds of simulation training sessions involving multidisciplinary teams across multiple specialties.
Community Midwives Central Team
“The Community Midwifery Central Team provide antenatal & postnatal care to the most vulnerable families in Northampton. Their determination, professionalism, knowledge, compassion, and care provided has led to positive outcomes for women and their babies. The Central Team demonstrate exceptional teamwork on a daily basis as they strive to ensure that women, babies and families in Northampton are safe.”
Darren Barber
“Darren’s exceptional work in implementing systems to protect patients and staff from violence and aggression has demonstrably improved safety within Kettering General Hospital. He known for his calm and composed demeanour in high-pressure situations. He fosters a culture of open communication where staff feel comfortable reporting violent incidents or near misses.”
Harm Free Care Team
“The Harm Free Care Team introduced a framework providing a structured approach to assurance, learning, and improvement with the aim of reducing incidence of harm resulting from falls and pressure ulcers. This has comprehensive benefits that go beyond the immediate health outcomes for individuals, impacting the wider healthcare system, its efficiency, and its sustainability.”
UHN Inspirational Team of the Year Award
Brampton Ward
“Brampton Ward is one of the hospitals care of the elderly wards and as such cares for some of our most vulnerable and frail patients. They are caring, compassionate and skilled team that always strive to meet their patients’ needs in the most responsive way, be it providing bespoke nutritional support for vulnerable patients, improve communication for relatives and families or improve staff expertise and retention.”
Danetre Outpatients Department
“The staff at Danetre OPD are a great team, they work together like clockwork, always helping and looking out for each other. Patient orientated and always ready to offer advice, patients love the positive atmosphere and ease in which they come and go.”
Digital ICT Team
“Through the cyber security monitoring that they have put in place, the ICT team was able to immediately mobilise and neutralise unauthorised access to the UHN network, performing to exemplary standards and demonstrating excellent leadership and technical skill during the incident, resulting in a swift investigation and positive outcome. I believe this is an important example of the work that the ICT team do in the background to keep our patients and organisation safe.”
Digital Training and Engagement Team
“The Digital Training and Engagement Team is continually striving to have a positive impact and considers methods to enhance both our collective performance and the services we offer. We have dedicated time and resource to ensure we develop inclusive eLearning. Our team are passionate in supporting staff to have the skills and knowledge to use clinical systems and digital tools efficiently and effectively.”
ENT Outpatients Department
“ENT OPD held Macmillan coffee morning on Monday 13th May, raising £307.24 for Macmillan Cancer Support! All colleagues on ENT OPD brought food in and the event really brought our team together. We were all inspired by the selection of homemade food from different cultures, showing diversity and inclusion in our team.
Maternity Bereavement Team
“It takes a special person to be able to do this role, to cope with the emotional burden of a family’s loss; to offer a guiding hand in how to even try to start to navigate the bereavement journey; and to give emotional and practical advice on arranging a funeral for the baby a family were hoping to take home. Their professionalism, compassion and kindness inspire everyone.”
UHN Leader of the Year Award
Andrew Havers
“Andy as Obs and Gynea manager has consistently demonstrated an unwavering commitment to the growth and well-being of not only the team members under his direct supervision but also all staff across the theatre. His door has always been open, offering guidance, support, and a listening ear to anyone in need. Andy’s leadership has left an indelible mark on us, and his legacy will continue to inspire future leaders.”
Josey Garratt
“Josey is the epitome of a great leader, giving every member of her team a voice and empowers us to be great at our roles without diminishing our individual personalities and professional experience. She has shown great integrity and compassion in a very uncertain time in our team.”
Michaela Salcuceanu
“She is a volunteer coordinator and dedicated to excellence in volunteer care. She carries everyone along with her caring attitude to assure that all volunteers get the necessary experience. She has become a leader in clinical excellence, inclusivity and collaborative healthcare.”
Preshma Percy
“As the Tissue Viability Lead, Preshma has demonstrated unparalleled leadership, profoundly influencing clinical practice and significantly improving patient outcomes within our organisation. Her contributions have not only advanced the field of tissue viability but also inspired a culture of excellence and compassion that will benefit our organisation for years to come.
Ramandeep Kaur
“She is an outstanding leader who supports her team, who invests time and effort in developing talent, and makes time when she needs to. She is strong in her decision making and focused in her pursuit of improving the services we offer. She lives and breathes our core values, and although not directly patient facing goes above in beyond to ensure she helps and supports.”
Tristan Dyer
“Tristan is the Clinical Director of our department and is an excellent team leader. He is focused and assertive and ensures that everyone’s opinion is listened to when a change is going to be implemented. He works hard to ensure that his colleagues and team members well-being is looked at and is always supportive when the morale is down in his team, acknowledging the difficulties they are facing.”
UHN Patient Experience Award sponsored by Trustmarque
Billing Road Community Midwifery Hub
“Each staff member I came across at the Billing Road Hub acted so professionally, far exceeding my expectations, right from the reception team and the volunteers to the midwives and students I met at appointments. These community midwives advocate for their patients ensuring that every mum and indeed dad, receive the care, attention and support they individually require.”
Catering Team
“Their exceptional dedication and unwavering commitment to ensuring that our patients receive their meals daily, without delay and tailored to everyone’s needs, make them truly deserving of this recognition. The Catering Team is always ready to offer support and guidance to staff with their willingness to assist with specific events and special occasions further demonstrating their versatility and dedication.”
Georgina Chesimet
“Gina could not have been kinder to my son or to me. She was thorough, reassuring, patient, asked pertinent questions and took the time to really listen to his answers, clarifying her understanding and explaining exactly what was going on. More than this she was gentle with his spirit, seeming to recognise his fragility and that though polite to her, his prickliness was a defence mechanism. A huge thank you to her.”
Louise Harris
“Lou has shown nothing but respect and given my husband so much care and kindness. She truly does care for him, and it is because she is there that I can sleep at night, knowing how well she is looking after him. Despite having other patients, just as poorly, you feel like my husband is her priority and I will never be able to thank her enough. Lou Harris is an inspiration, and the NHS is extremely lucky to have her.”
Nicholas Roberts
“He is so dedicated to his patients, trying his best to ensure they can lead a pain free life. He has such a calming manner and makes me feel at ease every time I’m in for treatment. He goes out of his way to try and make the treatments as bearable as he can. I would just like to see him be rewarded for his dedication, compassion, understanding, and patience and to say thank you for caring for me for all these years.”
Sharon Ireson
“Sharon has been an extraordinary pillar of support throughout my breast cancer journey, making an indelible impact on my life. Her unwavering support and nurturing care have been akin to that of a second mother. Sharon’s presence has been a constant source of comfort, guiding me through the darkest times with her compassionate and loving personality. Her genuine care has made me feel as though I have known her my entire life.”
Trustmarque delivers the value of technology to bring real-life impact. As a trusted partner to both customers and technology vendors, together, we turn your vision into reality. Trustmarque’s knowledge, experience, and technical expertise helps organisations acquire and adopt the right technology to create an environment of innovation.
Technology changes everything. That’s why for over three decades, Trustmarque has been a trusted partner to customers and technology vendors. Our trusted advice and technical know-how, helps our customers to acquire and adopt innovative technology to deliver real-life impact. We are part of the Trustmarque Group, including Livingstone Technologies. IT solutions that deliver real-life impact
Our comprehensive range of IT solutions demonstrates our wide understanding of technology, including: connectivity and hybrid infrastructure, cyber security, digital workplace and automation, data and analytics, testing and assurance, and managed services.
UHN Chairman’s Outstanding Contribution Award
Equality Diversity and Inclusion Team
“In the last 10-12 months this team have been working tirelessly to make positive progress across UHN with the undertaking of many pieces of EDI related work, not least the Tackling Racism Strategy and the Rethinking Race programme. This is a small team who are doing great things and deserve some recognition for their hard work and dedication.”
HR Business Partners
The team has been working tirelessly to harmonise over 60 policies across our two hospitals to ensure our colleagues’ experience is consistent. Kathryn Large, Michelle O’Sullivan and Sarah Kinsella have led on the development and agreement in partnership with our unions of these policies across the group, making sure we now have a unified approach on many day to day items such as Annual leave, Retirement and Organisational Change. Not only is their working improving the lives of all colleagues, it is also a prime example of working in partnership with our unions.
Volunteer Services Team
“The Volunteer Services team look after approximately 680 volunteers across UHN in over 20 different roles. They provide daily support for them and constantly manage competing demands for the volunteer time and resource.
As well as managing the service day to day, the team have made a huge impact locally on supporting people to gain new life experiences, work experience and making volunteering accessible.
Thank you for joining us to celebrate the 2024 Excellence Awards. We hope you enjoy the evening and celebrations with your colleagues and loved ones.
Congratulations again to all of our winners and shortlisted nominees and thank you to our event sponsors.
Thank you to everyone involved in the organisation of the awards and tonights event. Including our Communications and Engagement Team, our host Richard Mitchell and our guest presenters, our judging panels, our Equality, Diversity and Inclusion team, the People team, the Executive Assistants team, the Procurement and Finance team and the Mercure hotel team.
Keep an eye out for when nominations open for the 2025 Excellence Awards and for other opportunities to recognise our amazing Team UHN throughout the year.