AKFCF-Fall2025-Issuu by New South Publishing

Lessons In Leadership

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By Porter Byers

The impasse centers on Democratic demands to extend enhanced, COVIDera health insurance subsidies under the Affordable Care Act.

By Monica Rothgery

Advice on how to re-engage your frontline around growing the business — both sales and profits.

By Kelly Rodenberg

This year’s theme “Realize Our Vision,” is a call to action that challenges every member of the KFC System to unite behind a shared direction and drive tangible progress.

PEPSI, PEPSI-COLA, the Pepsi Globe, and the Pepsi Pulse Design are treadearks of PepsiCo, Inc. KFC and the image of Colonel Sanders are registered trademarks of KFC Corporation. @2025 KFCC

By Michelle Hunt

Fallhas always been my favorite season. Maybe it’s the colors, maybe it’s the feeling of change in the air, or perhaps it’s that gentle reminder that endings and beginnings can beautifully coexist.

As I’ve worked on this issue, I’ve found myself thinking a lot about hope; what it looks like, how it shows up, and why it matters. Hope isn’t blind optimism or pretending things are easy. It’s believing in the good that’s still ahead, even when the path there isn’t clear or comfortable.

You’ll notice a common thread of hope woven through each feature and column of this issue. Not the vague or fleeting kind, but the grounded, roll-upyour-sleeves kind of hope that believes in better days because we’re willing to help create them.

In the GAC Report on page 18, Porter Byers reminds us that progress doesn’t always come easily. The legislative process can be slow and sometimes frustrating, but it also reflects the belief that persistence pays off.

On page 22, Monica Rothgery challenges us to re-ignite that same spirit of hope on the front lines. She calls us to believe in the potential of our teams and to inspire them toward growth, even when the road feels uncertain.

And as Kelly Rodenberg previews the upcoming 2026 AKFCF Convention beginning on page 26, the theme “Realize Our Vision” reminds us that vision itself is an act of hope, a declaration that the future is worth building together. And we will, because that is what this family does.

HOPE ISN’T BLIND OPTIMISM OR PRETENDING THINGS ARE EASY. IT’S BELIEVING IN THE GOOD THAT’S STILL AHEAD.

Hope, after all, isn’t passive. It’s active. It’s showing up every day, leading with optimism, and believing that what we do in our restaurants, in our communities, and in this brand matters.

As we move into the final months of the year, I hope you take a moment to look around and recognize the light that still shines in your teams, your families, and your own determination. Because even in challenging seasons, hope has a way of finding us and reminding us that the best chapters are still being written.

Warmest Regards,

Editor, AKFCF Quarterly

Official Publication of the Association of Kentucky Fried Chicken Franchisees

AKFCF QUARTERLY MISSION STATEMENT

The AKFCF Quarterly is the voice of today’s franchisee family and supports the mission of the Association of Kentucky Fried Chicken Franchisees, Inc.

AKFCF EDITORIAL TEAM

AKFCF President Leslie Sharp

Editor Michelle Hunt

AKFCF Administrative Michelle Hunt

Manager

Communications Chair Kevin Schlutz

Executive Director Kelly Rodenberg

Past President Justin Stewart

The AKFCF Quarterly (ISSN 1071-9873) is published by the Association of Kentucky Fried Chicken Franchisees for its members and their friends. AKFCF is the independent Association of Kentucky Fried Chicken Franchisees.

FRANCHISEE EDITORS:

Michelle Hunt 14812 N Avenue, Columbus Junction, IA 52738

Phone: (319) 728-3282

Fax: (319) 728-2940 michelle.hunt@akfcf.com

Zaira Guevara (International Liaison) 7750 NW 46TH Street PTY 1495 Doral, FL 33166

Phone: (305) 384-4242 (U.S.) (011) 506 2208-7828 (Direct) zguevara@caribla.com

Copyright ©2025 AKFCF, Inc. All rights reserved. Articles may be quoted with credit to the source. Information in the AKFCF Quarterly (ISSN 1071-9873) represents the views of the authors and unless noted otherwise does not necessarily reflect the policies or position of AKFCF, Inc. Acceptance of paid advertising does not imply endorsement by the Association, or approval of the advertiser or its product or service by KFC Corporation.

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By Leslie Sharp

RIDING THE SALES ROLLER COASTER

Call it a season of rebuilding, a time of transition, or a ‘comeback,’ but no matter how you phrase it one thing’s for sure; change is on the horizon and we need to get comfortable with it. I don’t think it’s going anywhere for a while, and that’s not necessarily a bad thing. Change is a part of life. Most of us understand that we have to evolve in order to survive. And as the old adage goes, nothing stays the same. But how we respond to change, how comfortably we take to it, that is a different ask. And one that I don’t take lightly. I’m asking you to embrace the changes and ride with them … with your seatbelts on, of course.

Each morning, like many of you, I have a text exchange with my managers. We analyze the day before, celebrate our wins, give praise, sometimes commiserate over the previous day, and always vow to do better. It’s a new day and a new opportunity. However, one recent morning, after being up in sales for the Wings & Wedges promotion, we woke up and were down again. And it wasn’t a one off. It was a blow to the heart, as it always is. Putting in so much effort, only to not reap the rewards, is heartbreaking, it’s defeating. So, in our daily chat, that morning one of my managers sent back a gif or a meme (I don’t really know the difference), a video of a kid riding a roller coaster, scared to death and hanging on for dear life! That was his response to our sales being down so low after riding a week of Wings & Wedges. I chuckled out loud, because in that moment, it perfectly summed up my feelings over the past few years.

We’ve all been riding this roller coaster for a while now, some of us clinging on for dear life. This type of change, one coupled with such uncertainty and volatility, is not the kind of change we like to see. It’s scary and unpredictable, but nevertheless here we are, and we are tasked with how to embrace this change. How do we respond? And more importantly, how does it become something

that isn’t feared, but rather feels like there is a solution? Like John Lennon sang, how do we become the type of optimistic people who would say “there are no problems, only solutions?”

Belief is more necessary than hope when it comes to our businesses. As the Convention theme states, we need to realize our vision, see it, believe it, build it. We need a plan, and an engine to put this belief into action.

Someone, very wise, who knew me well, once gave me some feedback. He said, “Leslie, you tend to live your life either on the mountaintop celebrating, or in the valley, struggling. Most of life is not meant to be lived on the mountaintops or in the valleys. Those places are reserved for truly special, or truly horrific moments.” He continued, “Most of life is meant to be lived in between.” It was an astute observation. I’m always riding the roller coaster, which in turn, usually gives me this feeling that everything is life or death. Every decision becomes a marker, a defining point, rather than maybe just a choice or a preference. Yes, decisions have consequences, but not every choice runs the risk of knocking us off or lifting us up to the mountaintop. Most of the decisions we make lie in the middle; however, when you’re in the midst of hard times, in the midst of change, it’s not easy to make even the simplest, mundane decision. Think about how difficult it is to make good choices when riding a roller coaster. Everything is magnified — the pain, the risk, and the reaction. Yet, we still have to make tough decisions.

While riding this roller coaster, we had to come together at the end of the summer as a system to make a bold decision and support the Comeback Agreement. Could you imagine the kinds of decisions we could have made together if we weren’t on this roller coaster? But rather, we were on the people mover ride, you know the one that just meanders through the park on a flat surface? What kind of decision making could we have come to if we hadn’t fallen back down the mountain these past two years?

I don’t want to sound too negative. There has been much momentum these past couple of months … getting leadership in place, more financial investments from the franchisees, and yes, we are all hoping that these changes will pay off. There’s that ‘H’ word again … hope. After being told for years that ‘hope isn’t a strategy,’ we’ve now circled back to hinging our success on hope. And don’t get

cont. on pg. 11

LET’S ALL WIN TOGETHER WITH OUR COMEBACK PLAN!

By Jim McKenzie, NCAC Vice Chair

Ihopeeveryone has had a great summer. Time sure flew by and here we are in the fall! I know I saw many of you recently at the Comeback Rally, at our September NCAC meeting, or at the Franchisee Forum. It is apparent that what we all want is to win! We want to win customers back, win new customers, win in our businesses, and win with our teams. Now we have a plan to win — the Comeback Plan that has already been put in motion. As I shared with many of you, I truly feel like we have momentum on our side right now and we have customers excited to come back and try KFC again or for their very first time. With the success of Wings & Wedges (and the famous tweet that started the firestorm of KFC buzz),

I look forward to the day when we’re actively engaged with consumers across all channels giving them KFC where they want it and how they want it — I know we can get there!

the crowd-favorite $10 Tuesdays, and the much-anticipated return of Honey BBQ with our Drippin’ Chicken in Window 8, we really are giving the people what they want! We are learning more about what our digital customers want and we’re quickly serving up promotions to meet their needs on both our owned channels and with our third-party aggregator partners. I look forward to the day when we’re actively engaged with consumers across all channels giving them KFC where they want it and how they want it — I know we can get there!

One of the reasons I am excited about our path forward and the Comeback Plan is that we have strong brand leadership starting with Catherine. She finally has her leadership team filled and complete as she recently filled the Chief Digital and Technology Officer role with Rico Arrastia and the Chief Marketing Officer role with Melissa Cash. Both Rico and Melissa jumped right into our NCAC meeting and weren’t shy about providing feedback, perspectives, commitments, and very important leadership. They come with new ideas, incredible experience and expertise, and a clear understanding of the state of the business. Most importantly, they understand that this Comeback Plan isn’t optional — it’s required for all of us to turn this brand around to its rightful glory not only the chicken category, but in QSR!

There is renewed energy with the entire team and that starts from the top. This team wants to win with us. With an engaged and vested team, a plan that is

robust but achievable (if we all work together to do the right things for the KFC brand, our customers and our businesses), we should win!

At our NCAC meeting, we also welcomed new Subcommittee members to Beverage, Marketing, Operations, Operations Excellence, and Technology, each bringing new thinking from across

the country and from both big and small franchise organizations. Each person has the goal of doing their part to bring the plan to life. So, across the KFCC team and the NCAC, we’re welcoming new leaders with fresh perspectives, meaningful and relevant experience, a desire to turn the brand around, and a commitment to partnership, collaboration and co-creation. New minds, new thinking, new faces, and new actions will make us all better.

As several football coaches including Vince Lombardi have said, “Winning ain’t boring!” It’s also not easy and it is a lot of hard work. I’ve never seen any KFC

franchisee shy away from hard work, and now I feel that same commitment from Catherine and her leadership team. With a plan, a leadership team, more dollars coming into marketing to help drive awareness AND profitable sales and transactions, we have what it takes. We need to keep working the plan and be nimble so we can listen and respond to the consumer. I know we’re all ready to win and keep winning day in and day out.

At our September NCAC meeting, we came together as one big group and managed to land ourselves on the Dallas Cowboys practice field captured (pictured). While we’re focused on our Comeback Plan, I won’t profess to know what football teams may or may not make a comeback — I do know that the KFC team will!

Let’s do this together — let’s do it as one KFC family and one team. Let’s win! n

KFC’S CHIC NEW FLAGSHIP IN ROME

Fast food European-style: KFC has introduced a new flagship concept that mixes convenience with aesthetics. The first one opened in Rome, just steps away from the Trevi Fountain.

KFC has unveiled its first “avant-garde” restaurant in Rome — a flagship version of the plane-Jane fried chicken QSR. Located near the Trevi Fountain, it is set to soon inspire similar locations across iconic European cities. These new branches will be larger, more striking in design, and feature extensive LED walls.

Spanning two floors and covering a total of 870 square meters, the restaurant is also one of only 38 KFC outlets worldwide to sell KFC’s new beverage brand, Kwench. Inside, the space is divided into two

themed zones — a bold red area for KFC and a vibrant pink one for Kwench — each with its own ordering counter. Above them, dynamic promotions play across an elongated LED screen. Replacing traditional menu boards, a large LED display sits at the center of the restaurant, positioned above a circular cluster of selforder terminals.

Named KFC Tritone, this location embodies the brand’s ambition to turn dining at KFC into a lifestyle experience. “Opening our flagship restaurant in Rome is more than a milestone, it’s a reflection of where we’re headed as a brand in Europe,” says Scott Mezvinsky, CEO of KFC Global, in a LinkedIn post. “KFC Tritone is bold, modern, and built for the future.”

Exclusively for this branch, KFC has launched a special menu called Hello Roma. Guests can place their orders inside the store or via the KFC app. Delivery service is also available — both to tables in the restaurant and directly to customers’ homes.

Source: invidis

KFC THAILAND WINS

HISTORIC GOLD IN FILM AT CANNES LIONS 2025 FOR ‘LET THERE BE CAKE’

KFCThailand has made history with its first-ever Cannes Lions win, earning a prestigious Gold Lion in the Film category at the 2025 Cannes Lions International Festival of Creativity. The recognition also marks parent company Yum! Brands’ first ever Gold in Film at the festival, celebrating not only a standout campaign but a milestone achievement for the brand on the global creative stage.

The award-winning campaign, ‘Let There Be Cake,’ was launched in celebration of KFC Thailand’s 40th anniversary and is a testament to the power of bold ideas and cross-cultural collaboration. Created in partnership with core creative agency Bananas, Bangkok-based Brains & Brawn, Cape Town’s Carbon Films, and Thailand’s own TAPROD, the project brought together diverse creative talents and perspectives from around the world, showcasing how truly global thinking can create work that resonates universally.

Inspired by the viral “Real or Cake?” internet trend, the film takes viewers through a whimsical, visually rich world

where everything, limbs, furniture, motor bikes, transform into cake. Everything, that is, except for one Finger Lickin’ constant, KFC’s signature fried chicken. Juicy, crispy, and unmistakably real, it remains the hero of the story, bringing people together in anticipation of something worth celebrating. With extraordinary craft, imagination, and a sharp cultural insight, the campaign delivers a compelling reminder of the brand’s promise: real food, real taste, real joy.

Suhayl Limbada, Market Lead and Chief Marketing Officer, KFC Thailand, and one of the judges for the Young Lions Marketers Competition 2025, shared his thoughts on the win: “Winning a Gold Lion in Film at Cannes Lions is one of the rarest accomplishments in advertising, it’s a category known for its exceptional standards and intense global competition. This recognition is a reflection of the relentless passion, creative bravery, and sheer humanity behind the work. In an age where AI tools are increasingly shaping the creative process, ‘Let There Be Cake’ stands

as proof that human imagination, emotional storytelling, and cultural nuance still make the most powerful work.”

“This campaign is the result of a shared belief among our team and partners that creativity isn’t just about entertainment, it’s a strategic force that drives brand growth. By daring to do something different, we not only ignited cravings, we reignited what KFC stands for: taste, connection, and the authenticity that only real food, and real ideas can deliver.”

More than an advertising success, this moment represents a brand that embraces risk, celebrates originality, and believes in the long-term value of meaningful creative work. KFC Thailand’s Cannes Lions Gold is not just an accolade, it’s a reaffirmation that human-made ideas, grounded in insight and crafted with care, continue to set the standard in global advertising.

In an industry constantly evolving, this win underscores that brave creativity, diverse thinking, and deep collaboration still win hearts and Lions.

Source: KFC Global

me wrong. I LOVE hope. I have invested so much in the concept of hope, and what it means to my life personally, that I named my second daughter Hope, 19 years ago … long before it became a trendy campaign slogan. Not many people put their money where their mouth is and double down on something they believe in by naming their child that concept. But that is how much I believe in hope.

However, I will still say … hope is not a strategy.

Hope doesn’t have a plan, (not my Hope, she’s actually working at my KFC, has a side job as an intern for our Congressman, and in her second year of college.) My Hope has a plan; but the concept of hope, does not have a plan. If you can get what you hoped for, consider yourself lucky. However, belief is different. Belief has a plan in front of it and an engine behind it. Belief is more necessary than hope when it comes to our cont. from pg. 6, “Riding the Sales...”

businesses. As the Convention theme states, we need to realize our vision, see it, believe it, build it. We need a plan, and an engine to put this belief into action.

Hopefully this new Comeback Agreement will kick in soon, and we can stop the volatile ride of our lives.

Our business model is nowhere near where it needs to be, but the opposite of belief is doubt, and if doubt wins, we have no hope for the future.

And as much as I believe in hope, I’m also a realist and we’ve got a lot of ground to make up. I feel like in every article I’m writing about how we NEED to get things going, and turn this thing around, and that’s probably because in every article I’m writing that we need to get things going and turn this thing around. But obviously

I’m not going to will that into existence, so now it’s time to put some belief into action. Being on this roller coaster, hanging on for dear life is not the ride that I need or want right now. I’m ready to get off and move down to the people mover for about a year. I love excellence, I’m usually called a perfectionist and I don’t see it as a dig. I want to be on that mountaintop winning, every moment of every day. But as my wise friend advised, how about just coming down to the people mover and riding in the middle for a while? Just good old-fashioned results. Something consistent, for an extended period of time, and I will be happier. Hopefully this new Comeback Agreement will kick in soon, and we can stop the volatile ride of our lives. If it does, and if it gets us back to baseline, let’s see what kind of decisions we can make, and what sort of vision will be born once we’ve had the ability to catch our breath. There’s no telling what we can do! n

CONNECTS YOUR TEAM FROM CORPORATE TO COUNTER.

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SCHEDULE A FREE DEMO

GEN Z TECH TALENT REWIRES SOUTH AFRICA’S FIGHT AGAINST HUNGER

Ahead of World Food Day (Oct. 16, 2025), South Africa’s hunger crisis met its next wave of disruption. Sixty of the country’s smartest Gen Z innovators spent a week hacking one of the nation’s toughest problems, child hunger, and emerged with breakthrough, tech-powered ideas that could change how food insecurity is tackled.

Artificial intelligence, blockchain, data visualization, and community-driven platforms were among the technologies harnessed during The Biggest Hunger Hack, a challenge hosted by KFC Africa. The event invited young digital natives to re-engineer the brand’s Add Hope open-source blueprint (https://AddHope.KFC.co.za).

Add Hope, powered by millions of donations from KFC customers, already fuels 3,300+ feeding centers across the country, reaching over 154,000 children last year. But Gen Z just showed how the recipe can get a digital boost. Potential seed funding of up to R1 million (about $57,500 USD) could be allocated to the development of the winning solution.

Stand-out solutions

The overall winning team. Ctrl-AltDel-Hunger, turned South Africa’s food waste crisis into a social impact opportunity. Their Misfits Mzansi app rescues ‘ugly’ fruit and veg that would normally

be trashed on farms and delivers it to food-insecure families.

The platform also hosts short-form cooking challenges, ‘edutainment’ content, and ad-driven donations so users literally feed families by engaging with content. “You become a philanthropist just by watching a video,” said the team.

Streetwise scripters built a social-media-first donation ecosystem. Their concept includes a real-time donor dashboard, donation hotspot map, and a KFC loyalty rewards integration where good deeds unlock free meals. Plus, they proposed @ KFCAddHopeSA, a TikTok-to-Till campaign for digital storytelling that keeps donors looped in.

Bit Coders’ chatbot ecosystem makes donations inclusive and transparent — even for non-KFC customers. It features AI-driven donor insights, rewards, and tax certification downloads for big donations, using the MTN MoMo API for seamless payments.

Hack 4 Hope’s solution showcased a WhatsApp chatbot that allows customers to scan a QR code from their KFC till slip to instantly donate. Built on blockchain, the system provides proof of every dollar’s journey, from donor to meal served, creating full transparency and reinforcing trust.

The platform’s “HopeCoins’ reward repeat donors and gamify giving.

The ultimate ingredient: collaboration

“The Biggest Hunger Hack showed what happens when young digital natives use tech for good,” said Andra Nel, KFC Africa’s Head of Brand Purpose and ESG. “They understand hunger because many have lived it and they understand technology because they were born into it.

That’s the sweet spot for innovation with purpose.”

Stakeholders from business, government, and civil society joined the event in Johannesburg to see the hackers pitch live and explore ways to scale their ideas nationally.

Nel says the next step is to co-develop pilot programs with Add Hope partners, aiming to showcase results by the time the National Convention on Child Hunger convenes early next year.

“Collaboration is our key ingredient, from customers dropping [money] at the till, to partners like McCormick, Tiger Brands, Foodserv, CBH, Nature’s Garden, Digistics, and Coca-Cola Beverages South Africa, all rallying behind the Add Hope recipe,” she said.

“Opening up Add Hope as an opensource blueprint has unleashed an outpouring of ubuntu that’s turning this fight into a movement, one that South Africa, and the world, can learn from.”

“These Gen Z hackers showed how tech can supercharge reach and transparency. Now the goal is to turn their best concepts into live pilots with our 128 feeding partners.” Nel said.

Source: afaqs.com

KFC REVEALS ‘SECRET’ LOCATION FOR WORLD-FIRST VENDING MACHINE IN AUSTRALIA

InOctober, KFC launched a world-first vending machine in Australia. The promotion will give Aussies the chance to try the fast-food restaurant’s latest menu item, Sweet Tokyo Hot & Crispy, which is boneless chicken coated in sticky-sweet teriyaki glaze and sprinkled with toasted sesame seeds.

While fans have been encouraged to keep an eye on KFC’s social media for clues about the ‘secret’ location, a KFC spokesperson has told Yahoo Lifestyle that it will be in “Sydney’s spiciest alleyway.” This all but confirms the vending machine will pop up in Spice Alley on Kensington Street in Chippendale, which is known for its Asian eateries amongst colorful surroundings.

“Tracking down that Sweet Tokyo vending machine is a real-life flavor side quest, so follow the clues on socials to score free Sweet Tokyo Hot & Crispy,” they said.

“HINT: Sydney’s spiciest alleyway is hiding Tokyo’s sweetest, finger lickin’ good secret — waiting for Aussies to find it.”

While the vending machine was only available on October 18, KFC’s Sweet Tokyo Hot & Crispy was offered at select KFC restaurants in Australia through November 3.

“At KFC, we love surprising our fans with new flavor experiences, and Sweet Tokyo Hot & Crispy is one of our most exciting yet,” Sally Spriggs, KFC’s Group Marketing Director, said.

“Australians already love Japaneseinspired flavors, so we wanted to bring a little taste of Tokyo to KFC with our iconic Hot & Crispy twist.’’

CONCERN ABOUT FOOD SAFETY

Although many customers expressed excitement online about the new promo, others questioned how the food is stocked in the vending machine.

Hot food vending machines have become increasingly common in Japan and the United States, offering ramen, burgers, pizza, and other meals, but are rarer in Australia.

Source: Yahoo!

KFC INDIA UNVEILS ‘SMARTER INDULGENCE’ MENU FOR MINDFUL CONSUMERS

Ahead of World Food Day (Oct. 16, 2025), KFC India introduced a new range of ‘Smarter Indulgence’ options, aimed at balancing taste and nutrition for today’s health-conscious consumers. The initiative reflects the brand’s efforts to evolve with changing food choices while maintaining its signature flavor.

The Smarter Indulgence range focuses on innovation across ingredients, cooking techniques, and product design. Among the new items being tested are India’s first Chatpata Chana Burger, made with a crispy protein patty and tangy sauces, and Smoky Grilled Chicken, a grilled alternative designed for guilt-free indulgence.

Customers will also see ingredient-level upgrades such as whole wheat buns with reduced Maida (wheat flour) content, reduced-fat mayonnaise, and the testing of sustainable rice bran oil, which is rich in antioxidants and unsaturated fats.

Moksh Chopra, general manager, KFC India & Partner Countries, said: “KFC has always stood for finger lickin’ good food, done the

right way. We’re committed to food and business practices that are better for both people and our planet, and the latest Smarter Indulgence options deliver exactly that. From new menu items designed for balanced eating experiences to smarter ingredient swaps and more sustainable cooking techniques — each option is designed to make indulgence wholesome, without ever compromising on the bold, finger lickin’ good taste our fans know and love.

“We’re testing these across different markets and are confident consumers will embrace these options that enable them to enjoy their KFC favorites while making more mindful choices,” he continued.

With this range, KFC India aims to offer customers indulgent yet balanced food experiences that align with modern, mindful lifestyles. The brand plans to expand these options across markets after testing and consumer feedback.

Source: afaqs.com

OPEN CHAIR’S ‘FRIENDS IN HIGH PLACES’ SOARS TO NEW HEIGHTS WITH KFC PARTNERSHIP

Open Chair’s Friends in High Places — a community for advertising and marketing professionals — transformed the iconic Cape Wheel In Cape Town, South Africa into a moving boardroom in the sky, giving 60 young women in advertising and marketing the chance to connect with industry leaders all while taking in sweeping views of Cape Town at the V&A Waterfront during Loeries Creative Week 2025.

The event, hosted by Open Chair, a non-profit dedicated to inspiring the next generation of women leaders in the industry, flipped the script on mentorship by taking it 40 meters above the city. In a format as bold as it was innovative, mentees rotated through capsules on the Cape Wheel, with each ride transforming into a private space for one-on-one dialogue.

For 90 minutes, the skyline became the backdrop for career conversations in pods that became safe spaces of trust, where career insights flowed freely, connections sparked naturally, and ambition felt amplified.

For the young women taking part, it was a rare chance to engage directly with multiple senior industry leaders, including three women mentors from event sponsor, KFC Africa, sparking real conversations that resonated with most women, from impostor syndrome, career moves, leadership, to the realities of the industry. They walked away with guidance that didn’t just build confidence but opened up new possibilities.

Staying true to its ethos of creating connections and community in the industry, Open Chair helped shape an environment rooted in integrity, where participants weren’t just included but genuinely seen, heard, and supported. It was a space built with pride and respect, proving that when seats are created for all, women’s purpose and impact reach far beyond the industry itself.

“Friends in High Places reveals what happens when we bring women together who wouldn’t normally have the time or opportunity to meet and share their experiences,” says Suhana Gordhan, founder of Open Chair. “The Cape Wheel was the perfect setting for these conversations — as we ascended together, so too did the aspirations and confidence of every young woman who took part.

“We witnessed genuine moments of connection, hope, practical advice being shared, and most importantly the kind of relationships being formed that will support these women throughout their careers,” says Melina McDonald, board member of Open Chair.

A partnership built on purpose

This year’s event was in partnership with KFC Africa, whose leadership team showed up not just as sponsors, but as mentors. With women making up 60 percent of KFC’s workforce across 22 African countries, the brand’s commitment to elevating

Three senior KFC leaders — Chief People, Culture and Purpose Officer, Nolo Thobejane; HR Director, Unathi Ncunyana; and Head of Corporate Affairs, Andra Nel — shared their personal journeys, offering insights on how to confidently navigate the evolving dynamics of modern workplaces and build resilience.

“At KFC, we believe in feeding people’s potential, with integrity and respect,” says Nel. “Supporting Friends in High Places isn’t just about career guidance, it’s about helping people rise up, be visible, and lead with unapologetic ambition. Just as potential fuels purpose, people power purpose, and by championing growth, we’re building cultures where everyone can ignite.”

Rising together, leading tomorrow

Like Open Chair’s other mentorship events, Friends in High Places set out to tackle this head-on. “We believe we can help bridge a gap by connecting emerging talent with women leaders who’ve already navigated the path to the top,” says Roanna Williams, Open Chair board member.

“The advertising and marketing industry needs more brilliant women like the ones who made new ‘friends in high places,’” says Fran Luckin, Open Chair board member. “And it’s not enough to get them into the room, we need to make sure they stay, thrive, and ultimately lead the agenda.” n Source: themediaonline.co.za

female talent goes beyond its own walls.

Know Your Acronyms

In our business, there is a great deal of terminology and jargon. As more processes and systems are added, the acronyms continue to pile up. Thus, AKFCF Quarterly decided it is time for us all to brush up on the many acronyms you will hear in your daily lives and read about in this magazine. Be sure to pass this along to your employees, or post a copy in your offices.

76(5P) 1976(5P) KFC Franchise Agreement

AKFCF Association of Kentucky Fried Chicken Franchisees

ARL Above Restaurant Leader

ASAP American Showman Asset Program

AUM Assistant Unit Manager

BOGO Buy One Get One

BOH Back-of-house

BSC Balanced Scorecard

COB Chicken on the Bone

COGS Cost of Goods Sold

DMA Designated Marketing Area

FA (Or F/A) Franchise Agreement

FIT Food Innovation Team

FSC Food Safety Consultation

GAC Government Affairs Committee

Two Great American Iconic Brands

IAYF International Association of Yum Franchisees (formerly known as the IAKFCF, International Association of KFC Franchisees)

KFCC Kentucky Fried Chicken Corporation

NAC National Advertising Cooperative (merged with NFAC to become NCAC)

NCAC National Council and Advertising Cooperative

NFAC National Franchisee Advisory Council (merged with NAC to become NCAC)

NMS ational Marketing Subcommittee

NPC National Purchasing Cooperative (i.e., KFC NPC)

OEC Operations Excellence Committee

PAC Political Action Committee

POP Point of Purchase

POS Point of Sale

While this picture depicts yesteryear, both continue to remain woven into our PAST, PRESENT and FUTURE!

NDA is here to assist with your business plans to SELL, BUY, VALUE and FINANCE KFC holdings and WE ARE READY WHEN YOU ARE!

QSR Quick Serve Restaurant

REC Restaurant Economics Committee

RGM Restaurant General Manager

RMI Restaurant Margin Improvement

ROCC Restaurant Operations Compliance Check

ROI Return on Investment

RSC Restaurant Support Center

RSCS Restaurant Supply Chain Solutions (formerly UFPC)

SBRA Supplier Business Relationship Agreement

TOL Territory Operations Leader

TRP Targeted Rating Point

VOC Voice of the Customer (formerly CBCC)

YUM Yum! Brands

YRI Yum! Restaurants International

Update On The ‘One Big Beautiful Bill Act’

By Porter Byers

As of Oct. 31, 2025, the federal government has been shut down since October 1. The House of Representatives on September 19 passed a resolution to extend government funding levels until November 21, in an attempt to keep the government open while work continued on FY2026 appropriations. Senate Democrats have defeated the resolution 12 times. The impasse centers on Democratic demands to extend enhanced, COVID-era health insurance subsidies under the Affordable Care Act. President Trump and GOP leaders have signaled a willingness to negotiate but insist that Democrats first vote to reopen the government.

As of publication, there has been little progress and the shutdown is expected to continue for several more weeks. As long as the military is paid, and the markets are stable, Republicans believe they have the upper hand. Early polling shows both parties are shouldering blame, with a narrow favor to the Democrats, but also that generally, many Americans are not worried about the shutdown. Some possible outcomes could be a year-long funding resolution at FY25 levels or a short-term extension with a new expiration date that gives Congress more time to work on FY26 appropriations. Meanwhile, the reduction-in-force efforts by the Trump administration are underway and already moving through legal challenges. Led by OMB Director Vought, the

Stay Involved, Donate to the AKFCF PAC

administration has laid off around 4,000 federal workers so far, with a goal of around 10,000.

The third quarter’s single biggest moment in Washington, D.C. was the passage of the sprawling, administration-backed package called the “One Big Beautiful Bill Act” (H.R.1). The package cleared Congress via budget reconciliation (a procedure requiring only a simple majority in the Senate) in early July after intense debate, bundling major tax changes, defense and border spending, and large entitlement and benefit reductions into one massive vehicle. Republicans continue to tout this as a signature policy win, particularly the permanent extension of tax provisions, many of which are significant for AKFCF members: QBI deduction, bonus depreciation, full EDBITDA interest expense deduction, estate tax deduction, and the 2017 marginal rate cut.

However, the bill imposed significant restrictions on federal nutrition assistance. SNAP eligibility was tightened through stricter work requirements and reduced benefits for households above narrowly defined income thresholds. The EBT program saw reduced flexibility, with limitations on allowable food purchases and new verification protocols aimed at curbing fraud. Combined, these cuts represented one of the largest reductions in federal food assistance in recent decades, disproportionately affecting low-income

AKFCF’s advocacy and outreach efforts have resulted in the successful passage of beneficial policies and the defeat of harmful regulations. Contributing to the AKFCF Political Action Committee (PAC) is the best way to support the election and re-election committees of pro-business Members of Congress who share the same concerns as franchisees. The money raised in the PAC goes directly to the campaign of Congressional candidates, or incumbent members seeking reelection.

You may make your 2025 AKFCF PAC donation online by visiting our portal on the AKFCF website in the Government Affairs tab. For more information, please contact your regional GAC representative or Amber Peoples of Polaris Consulting, LLC (apeoples@polariswdc.com).

There are two big elections in November that may serve as a bellwether for the 2026 midterms.

families, while proponents argued the measures were necessary to control program costs and incentivize employment.

There are two big elections in November that may serve as a bellwether for the 2026 midterms. The races in Virginia have captured headlines due to shocking, violent rhetoric from Democratic Attorney General candidate Jay Jones, which has led to a narrowing in the polling gap. Republican gubernatorial candidate Winsome Sears has closed Democorat Abigail Spanberger’s lead to as little as three points in some polls, with Spanberger’s average polling lead down to 6.1. Former President Barack Obama has been summoned to campaign for Spanberger and Republican AG candidate Jason Miyares has taken the lead by as much as six points in some polls. In the New Jersey gubernatorial race, Republican Jack Ciattarelli is gaining on Democrat Mikie Sherrill, who now only leads by an average of 4.1 points. Ciattarelli lost to incumbent Phil Murphy in 2021 by only three points. n

HELEVATE

Your Frontline Leaders

By Monica Rothgery

i KFC friends, it has been a minute, hasn’t it? I hope you are doing well and yes, I do miss you (well, most of you). I especially miss your restaurant managers. As many of you know, I wrote a book called “Lessons from the Drive-Thru: Real Life Wisdom for Frontline Leaders.” Now, I spend my time helping organizations empower and support frontline leaders. I’m working with all sorts of multi-unit industries and I’m finding some common truths about frontline leaders and team members. Here’s a few that may interest you.

I asked 150 managers to describe their job in one sentence without saying “I operate a restaurant.” They told me everything that’s on their plate: hiring and training the team, creating a great culture, giving great service, passing audits, delivering speed of service… they went on and on and after several minutes, one guy in the back finally shouted out, “Grow sales and profit.” Most managers are so busy doing all the things that they’ve either forgotten or don’t know that the reason they do all “the things” is to grow. These managers literally told us that they see their jobs as a series of daily and weekly tasks to complete. They don’t see themselves as leading a business.

I encourage organizations to re-engage their frontline around growing the business — both sales and profits. Too many managers spend all their time “working the line or tables.” Now, I know what you’re thinking: “Labor is too tight to mess around. I need RGMs working.” I get it, but what if they spent just one hour a day focusing growth? The organizations that are shifting their mindset around manager accountability and activities are seeing better engagement, initiative, and curiosity which is leading to better service, increased traffic, and higher margins.

In a workshop for restaurant executives, I asked, “tell me the one idea, initiative or program that got all of your managers pumped up and excited to grow.” I collected over one hundred best practices. I was surprised that all the best practices were contests and competitions that got the team involved. I thought those ideas were too boring or old-school to still be meaningful. I was wrong. The

Watch Your Business Grow

ELEVATE

The managers who train to standards, hold others accountable, and genuinely invest in the individual team member are retaining good people.

best ideas drove a specific customer-centric target like transactions after 8 p.m. The best prizes benefited the entire team like a new piece of equipment for the restaurant or new shirts for the team. And the most impactful initiatives gave people a chance to play and win. Yes, they take some time and resources, and they still work.

Everywhere I go, I am hearing “team members are less reliable than ever, and they don’t want to work.” But I’m also hearing that the good managers are making a difference. The managers who train to standards, hold others accountable, and genuinely invest in the individual team member are retaining good people. Team members, heck all of us, are craving attention and connection. A positive manager changes lives while the impact of a negative manager is now tenfold.

You impact team members too. I was asked to do a speech in Denver on very short notice, and I didn’t have time to get a haircut. So, I went to one of the local walk-in haircut places. The stylist asked what I was doing in Denver, and I told her I was talking to a bunch of franchisees from all over the country about… I didn’t finish before she blurts out, “Oh I’ve been doing this for twenty years and I’ve worked for some of the worst and best franchisees in hair cutting.” I was very interested now. I asked her, “What did the best franchisees do?” She said, “Oh, they act like I matter. They don’t tell me that I can be replaced easily so don’t complain.” I pressed her to give me an example, and she said, “Here’s an example. Last year, I got to go to a class to learn some new styling skills and after the class I got a framed certificate. It had my name on it.” A certificate

with her name was her example of what the best franchisees do. It was such a great reminder that what we do as leaders matter to team members, and it doesn’t take much.

My last observation in working across many brands is that we must work on building the capability of our above restaurant leaders. I recently asked a group of regional leaders for a large franchisee (not KFC), “Imagine that your area managers were self-sufficient. They focused on developing managers and leading their area. They took initiative and solved problems. They didn’t call you every day. How would you spend your time? CRICKETS. These regional leaders in charge of $80 million dollars of business knew how to be area managers but had no idea how to do “their role.” There is untapped productivity, creativity, and initiative if all leaders are doing what is theirs to do.

It was a great to see so many of you at last year’s Annual AKFCF Convention and at some of the regional meetings. I continue to cheer you on. n

A positive manager changes lives while the impact of a negative manager is now tenfold.

ABOUT MONICA

After serving as a lieutenant in the US Army, Monica started a new career as a Restaurant General Manager for Taco Bell. Despite her military leadership training, Monica struggled to engage her team. She couldn’t understand how to make her team care about customers or even want to show up for work. Turnover was high and morale was low. She missed sales goals, turnover targets, and profit.

One very late night, after a particularly challenging day, she sat on the floor of her dining room. As the tears of frustration fell, she made a vow: “If I ever get promoted out of the restaurant, I will spend my life trying to make life easier for managers.” Over time, Monica learned that her job was not to survive to the next day, complete a task

list or hit the numbers. Rather, her role was to lead and love her team. Once she changed the focus from “me” to “we,” retention increased, customer experience improved and sales grew.

Monica did get promoted and eventually became the COO, leading 4,000 KFC restaurants in the United States. Yet, she never forgot the lessons she learned as a manager. The first woman COO for KFC US and the first LGBTQ executive, Monica was a role-model for frontline leaders.

Now as Friend of the Frontline, Monica continues her passion to empower frontline leaders. During her keynote she shares real-life wisdom with franchisees and multiunit operators on the importance of elevating frontline leaders.

In 2024, Monica published her first book “Lessons from the Drive-Thru,” an instructional memoir about her experience as a manager and the lessons that shaped her as a leader. monicarothgery.com

“Realize Our Vision” is a bold call to action for the entire KFC System, including franchisees, corporate teams, and vendor partners. The goal is to transform clear ideas into actionable progress and collaborative success.

A SHARED SENSE OF PURPOSE WILL PROPEL THE BRAND TO NEW HEIGHTS

By Kelly Rodenberg

This year’s theme “Realize Our Vision,” is a call to action that challenges every member of the KFC System to unite behind a shared direction and drive tangible progress. This is no lofty dream, but a meticulously crafted strategy forged through rigorous planning, unwavering trust, and a relentless commitment to execution. Franchisees, corporate leaders, and vendor partners will come together to create a future where clear expectations, honest conversations, and a shared sense of purpose propel the brand forward.

We need comprehensive planning, bold decision-making, and a steadfast dedication to execution at every level of the organization.

By harnessing the collective intelligence and resources of the entire KFC System, the brand is poised to navigate the challenges of the modern marketplace and emerge as an even stronger, more agile brand.

As the curtain rises on this pivotal moment, KFC franchisees are called to embrace the future with unwavering commitment. The path forward may not be easy, but with a shared vision, a spirit of collaboration, and a relentless drive to succeed, the KFC family is primed to Realize Our Vision and shape the brand’s destiny for a Kentucky-Fried Comeback.

Don’t just attend this Convention. Own it — with energy, ideas, and action. It takes guts to envision the future. This isn’t about hoping people return to KFC. It’s about giving them a reason to come. A real, compelling, fried-chicken-worthy reason. We’ve seen what’s possible when we tell our stories, connect, and move as one.

US Capitol

Gaylord National Resort

2026 SCHEDULE AT-A-GLANCE

Tuesday, February 17

2:00 p.m. – 7:00 p.m. – Attendee Registration

8:30 p.m. – 11:30 p.m. – KFC Foundation Silent Disco

Wednesday, February 18

7:30 a.m. – 8:45 a.m. – Networking Breakfast

9:00 a.m. – 11:15 a.m. – AKFCF General Session

11:30 a.m. – 1:30 p.m. – Lunch in Trade Show

2:00 p.m. - 5:00 p.m. – Workshop

6:30 p.m. – 9:30 p.m. – Stars, Stripes, and Sips Soiree

Thursday, February 19

7:30 – 8:45 a.m. – Networking Breakfast

9:00 a.m. – 12:00 p.m. – KFCC General Session

12:15 p.m. – 2:15 p.m. – Vision in Minutes – Lunchtime Exchange of Ideas

2:30 p.m. – 5:30 p.m. – General Session - NCAC, RSCS, GAC and Legal Updates

6:00 p.m. – 8:00 p.m. – Dinner in Trade Show

8:00 p.m. – 10:00 p.m. – Yacht Rock Party

Friday, February 20

8:00 a.m. – 11:00 a.m. – Regional Meetings with Continental Breakfast

11:15 a.m. – 12:30 p.m. – Voices in Action – KFC Town Hall

1:00 p.m. – 2:30 p.m. – AKFCF Board Meeting

HOW TO REGISTER

Regular Rate – $399 Register by December 31. 2026

Refund deadline is Dec. 31

The 2025 Convention, held in Nashville, brought together franchisees from across the United States and beyond to “Share Your Story.” In Washington, D.C., we can continue this momentum.

HOW TO REGISTER

To register for the Convention and its events, go to akfcf. com.

Regular Rate – $399

Refund deadline is Dec. 31

SNEAK PREVIEW

TUESDAY 17 FEB

AKFCF Convention Registration Opens

Check-in here when you arrive to get your name badge and other materials for 2026 Convention.

KFC Foundation Silent Disco

Three channels. Two floors. One unforgettable night. Join us above the city at the elevated Pose Rooftop Lounge for a night of music, movement, and meaning.

Slip on your headphones and dance to your own beat at our silent disco, where every step helps power the mission of the KFC Foundation. Or if you choose not to disco, just vibe at your own pace and relax in the lounge. What’s included:

• Access to three music channels

• Two premium drink tickets

• Hors d’oeuvres

• Breathtaking river views

• High-energy atmosphere

Whether you’re catching up with old friends or making new ones, this is the perfect way to start your week at Convention — with great music, great vibes, and a great cause.

AKFCF Welcome Opener

We told our stories last year. We looked in the mirror. Now it’s time to look through the windshield — together. “Realize Our Vision” is a bold call to action for the entire KFC System, including franchisees, corporate teams, and vendor partners. The goal is to transform clear ideas into actionable progress and collaborative success. The vision isn’t a lofty dream. It’s a shared direction, felt at the front lines and forged through execution, trust, and drive.

We need to see it. Build it. Believe it. It needs to start now, so, we’ll start it right now, right here at Convention with AKFCF President Leslie Sharp.

And like last year’s opening keynote, be ready for a few fun surprises!

Trade Show Opening/Lunch

Join us as we ignite the future of the KFC brand at the opening of the AKFCF Trade Show. This high-energy lunch event brings together franchisees and exhibitors for a bold beginning that celebrates innovation, connection, and the power of shared purpose.

This year’s theme, “Realize Our Vision,” is a rallying call to turn bold ideas into tangible impact. From new product rollouts to operational breakthroughs, this opening sets the stage for a trade show focused on unlocking potential and driving growth across every corner of the KFC community.

Whether you’re here to showcase, strategize, or simply soak in the energy, this trade show is your first step in realizing the vision we share — and building the future we crave.

WEDNESDAY 18 FEB

One All-Inclusive Workshop

You don’t need to arrive early this year to attend our exciting and engaging workshop. You can join us mid-convention in the main ballroom for a powerful lineup of interactive workshops that put the work (and fun!) back into WORK-shops. We will be exploring two main themes with a more limited “lecture” format and a lot more audience participation with best-practice sharing and problem solving to create solutions you can take back to your restaurant(s).

Our journey will start with some motivation and energy, a little icebreaker, and then dive right in to provide you with helpful tools to add to your problem-solving tool chest. First, a few techniques to help us visually organize concepts around issues we want to fix. Next, some simple tools to help us narrow our issues to core root cause, as well as contributing factors. Each subsequent session will allow us to use these tools as we work together in smaller groups, sharing best practices and ideas that work to solve some of our biggest day-to-day issues.

Session 1: Feel Good Hospitality

It seems silly to talk about hospitality. . .again! Please, spare me the “education!” You’re right. We won’t waste time “teaching” what hospitality is or isn’t. We know this stuff! But why then are we so meh at implementing consistently across the brand? Let’s spend our time working together to discuss what IS working in many restaurants. We will troubleshoot how to eliminate excuses and mitigate for what is preventing consistently delivered — “Feel Good Hospitality” — in our brand. In your breakout groups, facilitators will guide you through practical ways for us to implement consistently great service despite food and labor constraints. Every participant should come away with a plan to collectively lock KFC in as a brand people can count on to be a cut above in service.

Session 2: Tech-Centric:

How are we using tech to make us better?

This session is all about breaking down the barriers to what should be helping us get better and more efficient — the use of Technology. iPad Routines, Orbit, Dashboards, Digital, and understanding key reports to help guide us to get better.

Step 1 – De-mystify some of the processes and reporting around several tech components.

Step 2 – Facilitate small group discussions on technology that has been incorporated successfully to improve our business. Small groups will again share what’s working, how to build routines around tech and reporting, and work together to narrow best practices into actionable plans to take back to your own restaurants.

Stars, Stripes, and Sips Soiree

Ignite your patriotic spirit at the “Stars, Stripes and Sips Soiree” — an unforgettable event at the National Museum of American History. Indulge in delectable cuisine, refreshing libations, and captivating entertainment as you immerse yourself in the rich tapestry of American history and culture. Explore the museum’s renowned exhibits, including the original Star-Spangled Banner, presidential artifacts, Dorothy’s iconic ruby red slippers, and the dresses of First Ladies. Visit KFC and Colonel Sanders in in the “American Enterprise Exhibit,” as well as many others of the nation’s most cherished treasures. This exclusive event offers a unique opportunity to celebrate America’s vibrant past and bright future. You can venture off for dinner on your own or return on the buses and experience the monuments at night near Capitol Hill on your way back to the hotel, creating lasting memories of this patriotic soiree.

THURSDAY 19 FEB

KFCC Presentations

Join President Catherine Tan-Gillespie and the KFC U.S. Leadership Team for a compelling look at the progress of our Comeback Plan journey.

We’re no longer talking about a comeback, we’re living it. With the Comeback Agreement in motion and The Bird Comeback Plan continuing to gain traction, we’re seeing early signs of momentum across the system. But this is just the beginning.

In this session, we’ll share how the future of KFC will look — and feel — different. From radically redesigned restaurants to a modernized menu and seamless omnichannel access, we’re creating a brand that shows up feisty yet charming, with a straight-shooting approach that resonates. You’ll hear how our strategy is shifting from incremental to intentional, with bold moves in media, innovation, and experience that meet younger generations where they live, work, and play.

This is our moment to realize the vision we’re building together — to keep fueling the Kentucky-Fried Comeback with fresh energy,

National Museum of American History

Vision in Minutes – Lunchtime Exchange of Ideas

Join us for Vision in Minutes, a dynamic lunchtime experience designed to spark meaningful connections and fast-track collaboration. Inspired by the energy of speed dating, this session pairs vendors and franchisees in rapid-fire, timed exchanges — each lasting just a few minutes. The goal? Share your vision, pitch your value, and uncover synergy in record time.

Whether you’re introducing a new product, exploring partnership opportunities, or simply planting the seeds for future growth, Vision in Minutes is your chance to make an impression — one conversation at a time.

What to Expect:

• Casual lunch setting with rotating table assignments.

• Timed conversations (3-5 minutes each)

• Focused prompts to guide discussion and maximize impact.

• Opportunity to follow up post-event with new contacts.

Updates from NCAC, RSCS and GAC

NCAC Vice Chair, Jim McKenzie, RSCS VP, KFC Supply Chain Sara Fischer, and Dan Gans Principal & Founder at Polaris Consulting will discuss hot topics, share trending perspectives, and explain the current impacts

Dinner in the Trade Show

Set your course for an unforgettable evening of mellow vibes and meaningful connections at the Yacht Rock Trade Show, exclusively for KFC franchisees and vendors. The exhibit hall will transform into a retro-chic marina of opportunity during the AKFCF Convention.

Event Highlights:

• Yacht Rock Soundtrack: Glide through the evening to the smooth sounds of Hall & Oates, Michael McDonald, and Steely Dan.

• Swag & Surprises: Collect exclusive giveaways and enter raffles that’ll make you feel like you’ve struck gold on the high seas.

Dress in your finest captain’s whites, pastel polos, or breezy resort wear — because this isn’t just a trade show, it’s a voyage into the future of KFC, set to the soundtrack of smooth success.

• KFC Meets Coastal Cool: Discover the latest innovations, products, and partnerships that keep your business cruising ahead.

• Cocktails & Connections: Sip on themed drinks while networking with fellow franchisees and top-tier vendors.

Yacht Rock Party

Come aboard, KFC family! Set sail for the ultimate Yacht Rock Party on a wave of smooth sounds and endless fun. Celebrate the end of the Convention with live yacht rock jams that’ll have you dancing like you’re on the high seas. Snack on delicious small bites while soaking in stunning views of the National Harbor. Whether you’re here for the music, the munchies, or just to ship out some fun, this party is your port of call for unforgettable memories. Don’t miss the boat — come rock the dock with us!

FRIDAY

20 FEB

BUILT FOR YOUR MULTI-SITE BUSINESS

Multiple restaurant locations?

One document technology partner.

From the back office to the front counter, Brother printers, all-in-ones, and label printers provide compact, reliable solutions that keep pace with franchise operations.

With Brother, you can remotely manage and deploy machine settings and software and security updates — without on-site IT. And if an issue arises, Next Business Day Exchange (Overnight Warranty Exchange) minimizes downtime to help keep your business running.

At headquarters and beyond, learn how Brother supports multi-site businesses. brother-usa.com/businesscampaign/retail

Order from RSCS today!

Regional Association Meetings with Continental Breakfast

Regions meet to conduct important association business matters. Members of the AKFCF leadership will stop at each meeting to address concerns and answer questions.

Voices in Action – KFC Town Hall

Step into the spotlight at Voices in Action –KFC Town Hall, where the future of KFC ignites through collaboration and bold conversations. Watch AKFCF President Leslie Sharp and KFC President Catherine Tan-Gillespie set the stage for transformative dialogue. Join leadership from AKFCF, KFCC, NCAC, and RSCS as they engage directly with franchisees, team members, and vendors in a dynamic Q&A session. This is your moment to contribute, connect, and shape the vision — don’t miss the energy, inspiration, and unity driving KFC’s success! n

Lincoln Memorial

White House

Jefferson Memorial

HOTEL INFORMATION

Gaylord National Resort and Convention Center

AKFCF GROUP RATE BASED ON AVAILABILITY.

$269 per night plus a $22 resort fee plus 18% tax Cut-off is Jan. 23, 2026 at 5 p.m. EST.

Please note, all reservation cancellations must occur at least 5 days prior to arrival to avoid a one night’s room and tax penalty charge.

The Potomac area is not only home to the nation’s capital but also to a diverse array of enriching and historical neighborhoods with local monuments, unique attractions, and regional cuisine.

Our last Convention at the Gaylord National was in 2008. We can’t wait for you to arrive and see all the changes to the resort and to National Harbor. Watch your emails, texts, and the AKFCF website for more information! 201 Waterfront Street National Harbor, MD 20745 301-965-4000

Scan to reserve online

HOW TO REGISTER

To register for the Convention and its events, go to akfcf. com.

Regular Rate – $399 Register by December 31. 2026 On-Site Rate – $499

Refund deadline is Dec. 31

A Sweet Ending to Any

16oz. Double Chocolate Bundt 16oz. Lemon Bundt

CELEBRATING THE PEOPLE WHO MAKE OUR MISSION POSSIBLE

Liz Gulick, KFC Foundation Communication Manager

Board of Directors

Thankful

At the KFC Foundation, we are deeply thankful — for what we get to do and for the incredible people who make it all possible. Every dollar raised, every program launched, and every life changed is a direct result of the passion and generosity within the KFC family. In this season of giving, we want to pause and celebrate that.

Grateful for our participating franchisees

You are the foundation of the KFC Foundation. Your unwavering support creates the base of our funding, unlocks the fundraising efforts of your restaurant teams, and fuels every program we offer. Because of you, thousands of employees have access to resources that help them through tough times, pursue education, build brighter futures, and make a difference in their community.

Your leadership and generosity set the tone for everything we accomplish together — thank you!

Grateful for your teams who fuel our impact

Our programs thrive because of the passion, energy, and determination of KFC

restaurant teams fundraising across the country. In 2024, 67 percent of our funding came from team members asking guests to donate to the KFC Foundation. When we say small change adds up to big impact, we really mean it!

Your teams are why we do what we do — and how we do it. They are truly changing lives!

Grateful for our dedicated Board of Directors

Behind the scenes, our Board of Directors provides constant guidance, vision, and accountability to ensure we’re making the greatest possible impact. We are so thankful for their leadership as we continue to grow and innovate.

EXECUTIVE COMMITTEE

Matt Hansen, Board Chair | KBP Foods

Clinton Lewis, Vice Chair | C&L Enterprises

Steve Orton, Treasurer | Harman Management

Heather Becker, KFCC Representative | KFCC

DIRECTORS

Chris Basinger | NRI

Bill Byrd | PMTD

Sarah Crow | KFCC

Thuthuka Nxumalo | KFCC

Karen Sherman | KFC NCAC

Lana Swearingen | KFCC

Grateful for our KFC Foundation Ambassadors

We have incredible Ambassadors who bring the KFC Foundation to life in restaurants every day. Here’s what inspires a few of them:

Jennifer — “I truly believe in what the KFC Foundation does. I have had my children benefit from the KFC Foundation through the GED program and college scholarships. I have benefited from the savings match program. Through our store, we have granted four Kentucky Fried Wishes! I am very proud to be associated with a company that cares for the community!”

Ashley — “This will be my fourth year with KFC and I have been our ambassador the entire time. We have an amazing team and enjoy changing lives.”

Dina — “The KFC Foundation has helped so many of us pursue dreams we never thought were possible, including me. This Foundation is important to me.”

Grateful for the impact we make

Anthony, KFC team member in Lake City, Florida, faced a major health challenge and didn’t know how he and his wife would make it through financially. The KFC Foundation stepped in to provide hardship assistance so Anthony could focus on recovery instead of bills.

“I’ll be honest: I never used to believe in Round Up,” Anthony admitted. “But after this, I see just how much of a difference it makes. The Foundation truly came through for me.”

Today, Anthony is back on his feet and filled with gratitude. “The help we received gave me peace of mind when I needed it most. I’m thankful for the Foundation and for everyone who gives through Round Up. You may not realize it, but you’re changing lives — mine included.”

Grateful for the vendors who stand beside us

The contributions from these KFC vendors amplify our impact and allow us to dream bigger. Thank you for believing in our mission and investing in the lives of KFC restaurant employees.

Vendors

EVENT PARTNERS

Accuserv | Alpha Omega Winery | BASIC | Budderfly | Comcast Business

George’s Inc. | Goodson Supply Co | Gycor | Henny Penny Corporation | Leo Burnett

Spark Foundry | Summit Innovations | Targus | Vericast

VENDOR PARTNERS

DailyPay | Restaurant Technologies, Inc. | Unbridled Capital

Grateful for our Kentucky Fried Wishes reviewers

The following vendors and Yum! employees volunteered their time and thoughtfulness to review Kentucky Fried Wishes applications this year. We could not have granted $650,000 to non-profits in 2025 without you!

Ecolab: Aaron Hall

Dr Pepper: Ed Smith, Katerina Roemer, Kristin Thomas

KBP Cares: Kristen Deladurantaye

KFCC: Ashley Richardson, Lana Swearingen, Princess Igwe-Icho, Samantha Sanders

NCAC: Holly Winkel

QUBER: Jen Leger

RTI: Chad Morrison, James Hester

WGU: Becky Householder, Marty McCutcheon

Yum!: Christina Martin, Crystal Hamblin, Flavia Rosetti, Jenny Milby, Jordan Deschamp-Young, Kayla Jennings, Kristia Worthy, Matt Blanton

Grateful for a new year full of opportunity

As we get closer to 2026, we’re excited about the following opportunities for eligible restaurant employees!*

• January 1 | BetterHelp Partnership Launches: Access six free online therapy sessions per year and unlimited virtual resources.

• January 1 | Savings Match Reopens: This popular program is back! Build a $500 emergency fund through a $1 for $1 match.

• January 5 – February 9 | Scholarship Application Window: Apply for up to $20,000 in scholarships for college, trade school, or graduate school.

*Must be employed at a KFC restaurant participating in the KFC Foundation’s Annual Donation Program to be eligible for these programs.

With Gratitude

Thank you for making it all possible

Every action you take to support the KFC Foundation creates ripples of impact that extend far beyond what we can see. From the bottom of our hearts, thank you for standing with us, believing in our mission, and helping us change lives.

Here’s to a new year filled with more chances to make a difference together! n

AKFCF FINANCES ARE IN GOOD HANDS

By Nannette Walker, Finance Committee Chair

“One has to remember that every failure can be a stepping stone to something better.”

–Colonel Harland Sanders

As I sit here thinking about how my second term as your AKFCF Finance Chair has been a rollercoaster through economic hardships, I am drawn to the above quote from Colonel Sanders. The last two years have been extremely tough as a KFC franchisee. The vast reduction in store counts, declining transactions and loss of market share have really hurt all of our bottom lines. I am extremely hopeful that with the new KFCC LT and The Comeback Plan, we are headed toward something MUCH BETTER. With our Wings & Wedges campaign, we are definitely off to a great start in generating sales and transactions! Let’s bring back those fried chicken eating customers!

The current Finance Committee is comprised of Austin Felker, Michelle Hunt, Eric Cromwell, Robert Rodriguez, Dave Evans, and me. As you can see from this iconic roster, we have a great diversity of franchisees that are diligent in understanding our AKFCF finances. We hold four Zoom meetings per year and work closely with Kelly Rodenberg and the AKFCF President to review the financial health of our Association.

Your Finance Committee has been engaged this past

year to deeply understand how the Convention all comes together. Last year, we began weekly communications for oversight on Convention income and expenses. We continue to support our AKFCF Treasurer, Austin Felker, and hold many lengthy discussions on different account topics such as Regional dues, publication income, insurance coverage, tax implications, investments, National Support Dues, audited annual financials, developing a financial policy, and approving our quarterly budgets. A huge appreciation goes to our AKFCF Administrative Manager, Michelle Hunt, who keeps us all straight! Believe me, your AKFCF finances are in good hands.

So, in revisiting the Colonel Sanders quote, it brings me back to our Annual Convention. Our AKFCF President, Leslie Sharp, and her team knocked the 2025 Convention out of the park! They set goals and superseded them! We are excited to see how they “Realize our Vision” at the 2026 Convention in Washington, D.C.

Thank you again for allowing me to serve our franchisee family as your AKFCF Finance Chair. I hope to see all of our KFC family at the Convention! Now go register! n

GREETINGS FROM THE NORTHWEST!

By Shannon Prendiville

The Northwest KFC Franchisee Association just returned from the Fall Franchisee Forum in Tampa, Florida. We joined the SW, SE, NE, and Greater Midwest regions for a fantastic meeting. Steve Wildrick of Winston Foodservice and Yocsan Gonzalez of Henny Penny presented informative workshops on fryer maintenance. We eagerly listened to KFCC President, Catherine Tan-Gillespie, and her new team revealing our plan going forward. We had a great vendor showcase event, main stage presentations, and of course great networking events to strengthen our KFC family relationships.

We also recognized individuals from our Northwest KFC Family.

• Jeremy Dimick of Harman Management was awarded the Shining Star Award for his dedication to the NW Association, the KFC brand, and for all he has done spearheading the CA task force for California franchisees.

• NW President, Daniel Jackson, was pleased to present the NW KFC Franchisee Association -Vendor of the Year to Ed Smith of Dr Pepper for his continued support of the NW region, our franchisees, and for enthusiastically supporting our Spring training meetings!

• A great big Thank You! to Jenn Thomas, SE Executive Director extraordinaire, for putting together another successful event! We appreciate all you do to make it happen! Congratulations!

Southeast Region Executive Director Jenn Thomas helped us produce a great event!

Jeremy Dimick of Harman Management was awarded the Shining Star Award.

Daniel Jackson, NW President presented the NW KFC Franchisee Association - Vendor of the Year Award to Ed Smith of Dr Pepper.

This year the Northwest is joining our friends from the Southwest. We are thrilled to be going to Ft. Worth, Texas for our Spring Meeting. We’re planning a great program geared toward inspiring, training, and celebrating our fabulous KFC teams!

SPRING 2026 SAVE THE DATE!

We’re excited to be with the Southwest region again and can’t wait to have our teams participate in our RED Rally from Apr. 13-14, 2026, at the Hilton Downtown in Fort Worth, Texas!

This celebration brings together our team members, vendors, and franchisees from both the Northwest and Southwest regions. We can’t wait to recognize our Superstars who bring so much talent and dedication to our restaurants.

We’ll have informative workshops and presentations for our team members and plenty of opportunities to build connections and insights. Of course, we’ll make time for some fun. We’re heading over to the Ft. Worth-Stockyards for a little bit of what Texas has to offer.

Go to our website, nwkfc.com, to find the link to register for this event and secure your spot, and don’t hesitate to reach out with any questions.

Let’s come together, to celebrate our teams, and keep pushing forward with the power of RED!

Please visit our website for more photos, meeting information, and registration links. n

ELEVATING EXCELLENCE

Celebrating the faces of the KFC family

By Kelly Rodenberg

At

the heart of our awards program lies the opportunity to honor the unsung heroes of the KFC family.

Inthe dynamic and ever-evolving world of the KFC franchise, where passion, innovation, and unwavering commitment to excellence are the hallmarks of success, the AKFCF award recognition stands as a beacon, shining a light on the remarkable individuals who have dedicated themselves to the pursuit of greatness.

At the heart of our awards program lies the opportunity to honor the unsung heroes of the KFC family. From the fellow KFC colleagues who have consistently demonstrated an unwavering commitment to their brand, to the esteemed partners who have played a pivotal role in the brand’s continued success, each award presented at the AKFCF Convention carries with it profound significance.

The AKFCF President’s Award, a coveted accolade, recognizes an individual who has not only embodied the values of the KFC brand but has also been a driving force in shaping its future. The Colonel’s Legacy Award is presented to a second-, third-, or fourth-generation franchisee and celebrates those who have seamlessly woven the Colonel’s timeless principles into the fabric of their daily operations.

The John R. Neal Award, named after the revered industry pioneer, honors those who have consistently pushed the boundaries of innovation, continuously seeking new ways to elevate the KFC and NCAC experience for both customers and colleagues alike. The Outstanding Partner Award, on the other hand, pays tribute to the invaluable contributions of the brand’s trusted partners, whose collaborative efforts have been instrumental in driving the KFC franchise to new heights.

And finally, the Lifetime Achievement Award, the pinnacle of recognition, is reserved for those who have dedicated their careers to the KFC brand, leaving an indelible mark on the industry and inspiring generations to come. These individuals, through their unwavering commitment, visionary leadership, and steadfast dedication, have become the embodiment of the KFC spirit, serving to inspire others to greatness.

As the curtain rises on the 2026 AKFCF Annual Convention, the KFC family will gather to celebrate the luminaries who have shone brightly, clearing the path for others to follow. Recipients will be honored during sessions at the Convention, which will be held at the Gaylord National Resort in Washington, D.C. If you would like to nominate an individual, please send an email to AKFCF President Leslie Sharp, or AKFCF Executive Director Kelly Rodenberg on or before November 30th. Please share in the email the reasons for your nomination.

Thank you and we look forward to hearing from you! n

2025 AKFCF Lifetime Achievement Award Winner, Alice Schleicher

The Hard Way

It is comparatively easy to prosper by trickery, the violation of confidence, oppression of the weak … sharp practices, cutting corners — all of those methods that we are so prone to palliate and do as “business shrewdness.”

It is difficult to prosper by the keeping of promises, the deliverance of value in goods, in services and in deeds — and in the meeting of so-called “shrewdness” with sound merit and good ethics.

The easy way is efficacious and speedy — the hard way arduous and long. But, as the clock ticks, the easy way becomes harder and the hard way becomes easier.

And as the calendar records the years, it becomes increasingly evident that the easy way rests haphazardly upon shifting sands, whereas the hard way builds solidly a foundation of confidence that cannot be swept away.

Thus We Builded

*Dictionary: Present participle and verbal noun. To fashion or frame according to a systematic plan or by a definite process, to create, to BUILD reputation.

Reprinted by permission of Colonel Sanders, November 1964. Copyrighted by Harland Sanders, 1973.

A REASON FOR HOPE

By Ronald K. Gardner, Esq.

Inboth this issue, and more recent issues of the AKFCF Quarterly, a lot of people have written about a reason for hope. As we have progressed through the last half of this year, negotiated the Comeback Agreement, and worked with an entirely new group of leaders at KFCC, we have seen glimmers of what is possible.

To be sure, it would be easy to be pessimistic. Given sales over the last couple of years, and the fits and starts that we are going through now, it is easy to lose sight of all the good things that are happening

and the real reason we have to be not only hopeful, but expectant, of a better future. Here are a few of my reasons why.

First, we have a strategy. When the franchisee family overwhelmingly voted to increase its contributions to the marketing fund, that vote was supported by a strategy that called for a significantly increased investment in our marketing efforts over the next 18 months. Those efforts are already underway. According to the data we saw coming into the Comeback Agreement, an increased investment of this size gives us

a very high level of confidence that sales should (and will) improve.

There are literally dozens of people working on the tactics that will be used in executing this strategy. Under new Chief Marketing Officer Melissa Cash’s watch, both the KFCC marketing team and your NCAC are moving swiftly to implement tactics specifically aimed at realizing the gains this strategy envisions. I think we all have reason to expect that sales will improve over the next several months.

I am also hopeful that we are heading in the right direction because, for the first time in my tenure with the KFC system, KFCC is listening to the franchisees about the need for significant improvement in our core product offerings.

Since the day I began working for the AKFCF in 2012, franchisees have noted to me that the core offerings, not only our COB, but our sides and desserts, have been of lower quality than they were in the past. That complaint has been constant over the last 14 years.

However, in the last three months, it appears the Company has finally gotten that message. Significant work has begun on improving all the food products offered to your customers, which is an essential component in ensuring that the people we bring back through our new marketing tactics and our strategy of increased spending have a good experience with the food they are purchasing. It is imperative on all of us, both franchisee and Company employees alike, to be sure that this initiative is followed through to its conclusion and to do so in a prompt manner. I have been encouraged by COO, Thuthuka Nxumalo’s commitment to this effort. Let’s keep it up! Of course, customer experience is not only measured by food quality. I also see reason for hope in the number of franchi-

AM ALSO HOPEFUL THAT WE ARE HEADING IN THE RIGHT DIRECTION BECAUSE, FOR THE FIRST TIME IN MY TENURE WITH THE KFC SYSTEM, KFCC IS LISTENING TO THE FRANCHISEES ABOUT THE NEED FOR SIGNIFICANT IMPROVEMENT IN OUR CORE PRODUCT OFFERINGS.

sees I have spoken with who seem to be hyper-focused on their operations. Ensuring the restaurants are clean, service is friendly, and prices are set at a level where customers feel they are receiving value for their money are all contributing factors to ensuring that once we bring in customers who have left us, or maybe customers who have never even tried us, will come back a second, third, and fourth time. Many franchisees have told me about the good things they’ve learned from the workshops put on by the AKFCF, as well as methods they are using to be sure their RGMs understand how critically important these things are to our comeback plan. This widespread awareness and commitment are further reasons for hope.

And finally, for the first time in at least five years, we have stable leadership in the ranks of our corporate partners. Catherine Tan-Gillespie has assembled a world-class group of senior leaders to execute her

strategy for this comeback. Those senior leaders have either finished or are getting very close to filling out the roster of people who will support them in achieving Catherine’s vision. And while the learning curve is steep for many of these people, I have not met one of them who doesn’t understand the urgency of the task or who does not believe in the vision.

While we are sure to experience growing pains along the way, I remain optimistic that both Catherine’s team and your franchisee leadership at the NCAC and the AKFCF will continue to work transparently and in good faith with each other as we work to find the new normal.

Many people have said — even in this issue of the Quarterly — that hope is not a strategy. I completely agree. However, when you have a strategy that seems as sound as the strategy we have put in place, I think there is reason for hope.

I hope you share my optimism. n

This column is for the general information of members of the AKFCF and should not be relied upon as legal advice. Please see your own attorney or professional advisor for questions concerning your franchise agreement. Ronald K. Gardner is General Counsel of both the AKFCF and the NCAC.