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TIPS FROM AN EXPERT TEXT: IINA TIIHONEN

A quality certificate communicates responsibility A quality management system is a tool for the management and development of a company’s operations. The world’s best-known quality standard, ISO 9001, is a good match for hospitals, pharmacies and health tech companies like NewIcon – organisations that share a development-oriented and qualityconscious mindset. Anticipation and risk management are the key considerations in designing quality management processes for the health care and pharmacy industries. According to Product Manager and Lead Auditor Reija Poikonen of Kiwa Inspecta, the ISO 9001 quality management system is a voluntary but useful management and development tool for companies. The harmonisation of practices and adherence to the principles of the quality management system make daily work easier. “The ISO 9001 quality management system has been constantly growing in popularity in pharmacies and hospitals. When the end customer is someone in need of treatment, patient and user safety are especially important in quality management processes”, Poikonen says. A quality certificate communicates responsibility and improves cost-efficiency as risk management reduces errors. “Without a doubt, following a quality management system broadcasts a certain corporate image. It helps to meet customer expectations, improve competitiveness and ensure the continuous improvement of practices”, says Poikonen, listing the benefits of quality management.

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Reija Poikonen MBA, Product Manager, Lead Auditor

Company Kiwa Inspecta is the leading auditing, testing, certification, consultancy and training service company in Northern Europe. Motto Trust, Quality, Progress Contact information www.inspecta.fi

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