The course of action they choose, rather than wasting their time and emotions complaining to someone they feel will be either hostile or unresponsive, is to select one of your competitors next time they need work done. As the saying goes, they vote with their wallet.
insure that the very first impression a customer has of you and your business is excellent? What are you doing to make this very first customer service experience positive? What are you doing to provide your customer at the very outset with a feel good experience?
You might rightly be asking yourself, well, if my customers don’t tell me when they’re not satisfied, what can I possibly do about it?
Whatever your answer is, remember, it is often this first impression that will determine whether or not a customer will call and complain if there is a problem later rather than simply opt to call one of your competitors next time. Why? Because it is in this first encounter with you that a customer begins to decide if they trust you. If you trust that a company has your best interests at heart, you are much more likely to call if there is a problem.
The answer is there are many things that can be done about it. But the first starts with the understanding that customer service is not something that kicks in only when there’s a problem. Customer service has to be part of every contact you have with your customers. It is how you treat your customers before you even show up at their door. It is how you conduct yourself during your visit. And it is most certainly the way in which you handle follow up.
So, how do you establish a feeling of well being and trust with your customer from the get go? Again, it has to do with how you make them feel the moment you pick up your phone to answer their first call. If your tone is cold, indifferent, or even matter of fact, they are not likely to feel you care. And if you Remember, it is how your customers feel after all is said and don’t seem to care about them, can you really be trusted to done that matters. have their best interests at heart? EVERTHING you do from the outset, absolutely everything, will create an opinion of you We are always forming opinions about others. It is a natural in the customer’s mind. That means your tone of voice, the part of being human. And we begin formulating those opinions patience with which you respond to their questions. And the with our very first encounter. The initial opinions may later give very language and even diction you use to talk to them about way to either better or worse opinions, but initial opinions are News So, (Snews)_Smoothcore_Z-Max_no 1 12-03-30 related 2:12 PM issue they are having. whatever chimney extremelySweeping influential. ask yourself, what arebooth_HR_March you doing to29, 2012.pdf
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