STAFF
MESSAGE FROM THE CEO
ANNUAL GENERAL MEETING
NCN Health held our Annual General Meeting on Wednesday 26 November.
The AGM is an opportunity to table our Annual Report and celebrate our Staff Service Awards and Annual Awards. Congratulations and thank you to all the staff who celebrated years of service and/or who won an awards. th Your dedication, professionalism and compassion make an enormous difference to the health and wellbeing of our community. Whether you work directly with patients or support the organisation behind the scenes, your contribution strengthens NCN Health and helps ensure that people across our region receive the care and support they need. Thank you for everything you do for our community. You can see a full report of the Service Awards and Annual Awards in this edition of the staff news.
PSYCHOLOGICAL HEALTH REGULATIONS
The Victorian government's new OHS Amendment (Psychological Health) Regulations came into effect on 1 December 2025.
This means that organisations including NCN Health have a duty under the OHS Act 2004, to protect the psychological health of employees. NCN Health has implemented a number of systems and processes to manage our compliance to these regulations and support our workforce. To learn more, head to the front page of the intranet.
FUNDING ANNOUNCED FOR SAVE DAY CANCER AND DIALYSIS SERVICE PLANNING
The Minister for Health MaryAnne Thomas visited NCN Health Cobram on Thursday November 27. During this visit, the Minister announced a $255,000 investment to support the planning for a new day-stay dialysis unit
and same-day cancer care service at the health service. To further assist local patients, the Minister also announced a one-off grant for NCN Health to deploy two dedicated patient transport vehicles. These vehicles will make it easier for people to travel safely and comfortably to their appointments, while the new facility is planned for.
This funding announcement is a very exciting and significant step toward securing Dialysis Services at Cobram Campus. It also recognises the very real and challenging issue of transport and access faced by members of our community. We look forward to updating staff as we move through the planning process.
Mark Ashcroft NCN Health CEO
POLICIES OF THE MONTH
Each month we will be highlighting three important policies that staff need to be aware of. This month we have:
Bullying, Discrimination and Harassment NCN
Grievance Resolution NCN
Psychosocial Hazards and Psychological Health
Management
These policies can all be found on PROMPT. Please familiarise yourself with these documents. If you have any questions or concerns, please speak with your manager or the Quality Team ncnquality@ncnhealth.org.au
Hurley Court Site Preparations
Complete for ‘New Lodge’.
Early works have now been completed at Hurley Court. This will be the site for the new residential aged care, set to replace Numurkah Pioneers Memorial Lodge.
With the demolition at Hurley Court finished and the site cleared, main construction works are scheduled to commence in April 2026. We are currently reviewing tender applications, and a builder will be appointed in early 2026.
In the meantime, there are several smaller projects to prepare and plan and ensure we are ready for the main works. These will keep the project team busy as we move toward the next phase.
Pictured Below: The land has been cleared and site prepared for the ‘New Lodge’.
People and Culture Team are excited to welcome Jenny Jackson to the role of Learning and Development Coordinator, formerly known as the Workplace Trainer and Careers Advisor.
Jenny joins us with extensive experience in the TAFE sector. Her most recent roles include Manager of Educational Development Services and Organisational Capability Partner at GOTAFE. We are delighted to welcome someone with her depth of knowledge and passion for capability development.
In this role, Jenny will support the growth and development of our non-clinical workforce, collaborate with the Education Team on training for non-clinical staff working within clinical environments, and lead the development of pathways such as Gap Year and Traineeship programs across both clinical and non-clinical areas. She will also oversee Kineo and support our annual mandatory training requirements
Jenny will initially work three days per week across Numurkah and Cobram, with plans to expand her presence to Nathalia She will be in Numurkah today and tomorrow, and in Cobram on Wednesday.
Please welcome Jenny to the team. We encourage you to say hello and make her feel at home when you see her around.
Operations Manager Primary and Community Services - Catherine Church
Congratulations Catherine Church who has taken on a new role of Operations Manager Primary and Community Services across NCN Health. In this position, Catherine will provide operational leadership and support to our broad portfolio of primary health, community and home care services across NCN Health, supporting teams to achieve performance targets, maintain regulatory compliance and strengthen a culture of safety, accountability, continuous improvement and importantly service innovation. In partnership with our Department Managers, Catherine’s leadership is be instrumental in advancing our primary, community and home care programs and enhancing consumer care outcomes in alignment with NCN Health’s strategic direction.
Catherine will commence in this role on 12 January 2026. th
Samantha Green
Janie Salibio
Mollie Mullane Kiera Mathers
Annual General Meeting 2025
The Annual General Meeting is an opportunity to pay tribute to our staff for their Years of Service and also to recognise the winners of the Annual Awards. Thank you and congratulations to our award winners.
10 Years Service
Bridget Booth
Nomvula Kakono
Tegan Watson
Judith Evans
Kerri-Anne Coulton
Kylie Darcy
Jillian Fitzgerald
Vinod Mathew
Cameron McLeod
Adele McMaster
Amanda Felmingham
Siyamol George
Karlene Hodge
Tabatha Burch
Karen Edwards
Dorothy Barbaro
Cathryne Sykes
Rosemary Hicks
Julie Vella
Veronica Maddox
15 Years
Service
Sheree Lawless
Ashlee Clifford
Deidre Mansfield
Jessica Stanyer
Amy Kopsidas
Jane Bourchier
Sheridan Davies
Kylie Murray
Rebeka Denham
Anne O’Riley
Staff Service Awards
20 Years Service
Katrina Jones
Elizabeth Newby
Amanda Smith
25 Years Service
Kathryn Shelley
Carolyn Drenen
Rachel O’Dwyer
Heather Clifford Catherine Kelly
30 Years Service
Joanne Mills
Deborah Swan
Ann-Marie Munro
40 Years Service
Lisa Formica
Volunteer Awards
10 Years Service
Barbara Watters
15 Years Service
Fay Brown
Marita Crowther - Harris
Faye Booth
20 Years Service
Margaret Caccianiga
30 Years Service
Beverley Wain
Annual Awards
Below are the short listed nominees and winners for the Annual Awards for 2025
Excellence in Customer Service
Kassia Kay – Operations Administration Officer
Kass goes out of her way to help everyone, if Kassia can’t help you she will make sure someone else will.
Dianne Raco – Intake and Administration
Dianne is always helpful to visitors walking through the front reception door, she goes out of her way to assist them even if that involves finding them an imaging appointment that NCN Health doesn't have access to. She is friendly, welcoming to anyone that comes through the front reception at Cobram campus. She is an excellent representative and ambassador for NCN Health and our values.
Fiona Currie – After Hours Manager
Fiona consistently embodies the NCN Health Values. She provides support and guidance to staff, partners with the consumers in urgent care centre and motivates both staff and clients to reach the best possible health outcomes. Fiona is an excellent ambassador to NCN Health. She gets in and gets the job done.
Leanne Lester – Administration Community Health - WINNER
Leanne consistently provides outstanding customer service to all clients at the Community Health and Wellbeing reception at Numurkah, ensuring that everyone who enters the health service feels welcomed, respected, and cared for. Leanne goes above and beyond by anticipating the needs of clients, offering assistance with booking appointments, service navigation and information in a friendly and professional manner. Leanne's warm and approachable demeanor helps ease anxiety for clients, particularly those who may be distressed or unfamiliar with the healthcare system. Leanne is proactive in resolving issues promptly and efficiently, often taking extra steps to ensure communication is clear and that clients are connected to the right services or staff members. Leanne's reliability, empathy, and attention to detail reflects a genuine commitment to delivering exceptional service, creating a positive first impression that supports the overall quality and reputation of the health service.
Consumer Centred Care
Ann Baker – Carer Support Coordinator
Ann provides exceptional consumer centred care in her diversional therapy work. Ann provides meaningful activities to meet the interests, likes and needs of the residents Ann is considerate in her approach and strives to achieve meaningful interactions with both individuals and groups. She is a great asset to the organisation.
Lyne Hodge - ANUM
Lyne is tireless in her advocacy and speaking up for resident safety and excellence in care and experience In every conversation the passion and commitment to the residents is always evident.
Sheree Lawless – EEN
Sheree consistently gives patients quality care. This was fully displayed recently when one of her regular patients had experienced an extreme shock with their health and Sheree sought out the patient just to check in with them. She gave them all the time they required to sort out some issues and support them holistically .
Rachelle Dodd – Acting Associate Nurse Unit Manager
Rachelle came to NCN to complete a return to practice program. She has completed this and is now permanently employed at NCN Health Rachelle has embedded herself in the fabric of the Acute ward and Urgent Care Centre. She promotes excellence in patient centered care, supports students and colleagues whilst living the values or Respect, Accountability and Partnership Rachelle has now stepped into a leadership role as an Acting Associate Nurse Unit Manager and is a trusted colleague and leader. Thank you to Rachelle for the wonderful commitment to NCN Health and the Numurkah community Rachelle provides ongoing care for her patients, coworkers and students.
Cobram Dental and Medical Teams
I am nominating the Dental and Medical clinics for their collaborative work in providing excellent care to a client. the client who is a patient of both the dental and medical clinics presented to the Cobram Dental Clinic with severe pain from a large tooth abscess. The client has an extensive history which included intellectual disability, poor mental health and poorly controlled epilepsy The client also has very poor oral health and requires significant dental intervention. The client initially presented to have a tooth extracted and treatment of the abscess. Unfortunately, the client had a seizure before the procedure could be undertaken It was decided that given the complexity it would be best if the patient was able to have a general anaesthetic and multiple extractions attended
However, the waiting list for public patients to have such intervention at GVH was up to 6 months for urgent cases. The dental team in consultation with the medical clinic decided that they needed to provide letters of support and advocate to expediate the care for the client. Over following days from the failed extraction, the patient presented multiple times to the UCC in severe pain. Deciding that intervention was required immediately, the senior dentist (Dr Alice Gubbins) discussed the case with Dr Abu and Dr Dumitrescu. The patient returned to the dental clinic and was given a premedication by Dr Dumitrescu to try and avert a seizure. Dr Gubbins then provided local anaesthetic and extracted the tooth and drained the abscess. Dr Dumitrescu remained in the dental surgery throughout the procedure Shortly after extracting the tooth the patient had a seizure and was supported through this by the team and then transferred to UCC for observation. The cooperative work between the dental and medical clinic staff ensured that the patient received the most appropriate care, in a timely manner, close to home and care which recognised all of the patient’s needs. This was an excellent outcome for the patient Key staff involved were Dr Alice Gubbins, Kristen Williams and from the medical clinic Nicole Hughes, Dr Abu and Dr Dumitrescu. however, others in the team were also involved.
Nicole Hughes – Cobram Medical Receptionist
Nicole has the patient’s needs at the forefront in her day to day duties. She was recently recognised on social media by a patient: "Shout out to Nicole, one of the Medical Receptionists at Cobram NCN HealthNicole you are a Superstar and amazing at what you do! Thank you for your compassionate, understanding nature and your professionalism" I strongly endorse these sentiments, Nicole considers the patient’s needs at all times without even thinking about it. It is second nature to her. Nicole doesn't do it for the recognition, she does it for the best outcome for patients.
Angela Thorne – Exercise Physiologist
I would like to nominate Angela Thorne for the Customer Service Award in recognition of her outstanding dedication, empathy, and professionalism in every customer interaction Angela consistently goes above and beyond to ensure that clients receive the best service & feel heard and valued. Her ability to remain calm under pressure, offer timely solutions, and turn potentially negative experiences into positive ones has resulted in exceptional customer satisfaction Whether she’s handling a complex issue or assisting a first-time client, Angela brings a level of care and attention that sets the standard for excellence in customer service. Her positive attitude, teamwork, and continuous drive to improve make her an invaluable asset to our team and a shining example of customer-first service.
Jo-anne McDowall – EEN - WINNER
Jo truly embodies the NCN values of respect, accountability, and partnership every day. As a nurse at Irvin House - who could easily be called our Life Enrichment Assistant with the extra spark she brings - she goes above and beyond in every role. Her vibrant personality, fills our community with joy through dress-ups, concerts, theme days, and creative crafts that delight residents, their families, and friends. Her unwavering commitment and accountability ensure that every task is handled with care and excellence, while her genuine respect and collaborative spirit forge strong partnerships with everyone around her. Jo’s passion for enriching lives not only makes a lasting impact on our community but also sets a shining example of dedication and heartfelt care. Thank you, Jo, for being the spirited, inspiring force that you are at Irvin House. The love that Jo has for the resident's goes far beyond just caring for them
Occupational Health and Safety
Tanya Fothergill - OHS Officer and Respiratory Fit Tester
· Development of mini-OVA training package delivered to relevant PAG staff targeting increasing episodes of OVA
· Development of Health & Safety Representative [HSR] induction manual
Numurkah Maintenance Team
Management of high-risk hazard in the main kitchen with 2 safety related tasks with potential to cause MSD injuries:
- Replacement of Bain-Marie under cabinet sliding doors
- Replacement of door for walk -in freezer
Both related works required consultation and coordination with team leaders to ensure smooth transition of works to eliminate hazard
Tony Brown – Business Services Manager
Development of comprehensive internal project management plan to replace flooring in campus kitchen The plan identified potential hazards with mitigation measures to manage risk. Consultation and communication with all relevant key stakeholders.
Nathalia Team
Identified hazard with process of accessing safe needle exchange program, development of action plan to reduce risk to staff and implementation of external needle exchange bin.
Nathalia
Maintenance
Installation of additional powerpoint supply to each resident bedside to improve access and reduce hazard of cords stretched across causing a trip hazard.
Lisa Aquilina - OHS Officer and Respiratory Fit Tester
- Proactive approach to professional development in the Work Health and Safety field by successfully completing her Certificate IV Workplace Health & Safety training
- Development and roll out of education program related to WorkSafe reportable incidents
- Development and introduction of a Reportable Incident checklist.
- Facilitate the collaboration between NCN Health, EML and Staunch Program to implement a program designed to identify workforce manual handling hazards and the implications on our workers, design and develop mitigation measures to manage risks.
- Participation in planning and development of comprehensive tools and resources designed to navigate through new Psychosocial Legislative requirements effective from December 2025 Facilitation of comprehensive investigation including development of templates used throughout the investigation, developed robust reports with clear actions and outcome goals.
Jessica Bowden – Health and Safety Rep and Environmental Services
Jess actively participated in recent WorkSafe investigations in Designated Work Group and engaged with WorkSafe Inspector throughout the process.
Karen Edwards – Manager Community Aged Care and Disability - WINNER
Karen Identified the need to provide the Planned Activity Group staff education on de-escalation of Occupational Violence and Aggression incidents between client to staff. Karen requested specific training for the team on this issue to address increasing incidents. The outcome of this training is that staff feel much more supported, prepared and safe when interacting with clients. It has also helped to reduce risk and increase awareness around Occupational Violence and Aggression.
Quality Improvement
Jacqueline Geisler – Administration
While Jacqueline has not led an individual quality improvement project, her exceptional support has been instrumental in enabling numerous initiatives across NCN Health. Her dedication, organisation, and oversight directly contribute to the success of the quality cycle within the organisation.
Jacqueline supports over 18 regular meetings across key areas such as aged care, education, infection control, and more She manages everything from preparation and minute-taking to developing and, at times, overseeing action plans. Her work ensures these meetings drive real, measurable improvements in care and service delivery
Her ability to liaise effectively with internal and external stakeholders, along with her strong commitment to collaboration, makes her a vital enabler of continuous improvement. Jacqueline’s passion, professionalism, and behind-the-scenes leadership make her a deserving nominee for the Quality Improvement Award.
Sheree Lawless - EEN
Sheree assisted with all clinical aspects of our recent accreditation at the Nathalia Medical Clinic She made sure everything was up to date and was exceptionally well prepared for the survey visit, with one of the surveyors comments being "Sheree, she's just great". All the clinic team feel the same way.
Susan Huffer - NUM - WINNER
Susan identified a key area for improvement in medication management and led the development of an approach that could be applied across all NCN Health campuses. Aligning the project with the Safer Care framework, she ensured sustainable and safe practice change
Through her collaborative and multidisciplinary leadership involving medical teams, pharmacy, education, and all levels of nursing staff Susan guided the successful rollout and implementation of the Medication Management project, including the Best Possible Medication History, Plan, and Patient-Friendly Medication List.
This suite of improvements has enhanced patient safety and experience, strengthened efficiency and quality of care, and provided staff with the tools and resources to deliver safe, patient-centred care Susan’s commitment to collaboration and continuous improvement has resulted in lasting benefits for both patients and staff across NCN Health.
Living the Values - Respect, Accountability and Partnership
Carmel Brown - Environmental Services
Carmel is so thorough when looking after her patients, always reading ingredient lists to ensure patients don’t get anything they are allergic/intolerant to. Carmel is fantastic at keeping up with the fluid restrictions for all the patients and everyone’s different requirements! Thank you for your hard work and diligence.
Rachel Thorne – Diabetes Educator
Rachel came over to the ward to attend to a patient’s needs very quickly which made a huge impact on this patient’s day! Nursing staff had asked for help in the morning and by 11am Rachel was there attending to the patient’s needs. Great teamwork and we are super appreciative that you went above and beyond for this patient
Barb Crawford – Acute Administration Assistant
I believe that Barb goes out of her way to incorporate partnership into her role She is approachable and happy to assist another department with questions and assist with problem solving. She recently gave her support to a quality project and excelled in her forward thinking.
Mercy Matthew – Social Worker
Practices the organisations values and standards each and every day Invests totally to support her clients achieve their best outcomes. She is always available to support her colleagues and staff wherever possible
Stephen Pittman – Moira Palliative Care Service
Consumer feedback from clients of Moira Palliate Care Service, consistently speak of the respect and thoughtful consideration along with a high degree of expertise when speaking of the support he provides both the client and their family. They speak of Steve as a person they can relay on, they trust and have gratitude for the quality of care and support he provides.
Maigan Kneebone – RN
Maigan is a very dedicated Nurse. She often will help out the DN team and go and do extra visits. She suggested a punch Biopsy on a client that has been on the DNS client load for some months with a non-healing wound She spoke to the LMO, suggested a wound biopsy- which she is educated to perform. The result was a BCC skin cancer underlying the non healing wound. The client is now scheduled for a lesion removal and will then be on the path to healing this wound area She is very dedicated and well educated.
Julie Tranter – Administration Support
Julie is constantly picking up odd jobs for others and helping the workplace run as smoothly as she can. Whether it be rescheduling appointments, following up on phone calls or just going and getting some milk for the fridge Julie rarely says no as no job is too big or too small for her to tackle and conquer Thanks for being such an awesome team player Julie :)
Fatehbir Kumahr – NUM
Raj is always available, approachable and supportive of the staff under his care and other colleagues. Raj has a wonderful general attitude that reflects the NCN Values of Respect, Accountability and Partnership. Well done Raj
Elaine Henderson – After Hours Manager
Elaine is always calm, supportive, and approachable during her after-hours shifts. She provides clear guidance, advocates for both staff and residents, and makes everyone feel confident and valued. Her leadership makes a real difference and is truly appreciated. Thank you for supporting us
Tammy Warren – Maintenance Manager – WINNER NATHALIA
Tammy always works with integrity and treats all people with respect She frequently goes out of her way to assist others with her friendly and can-do attitude. She has recently helped with refurbishment of the new kitchen, and has done a great job on the gardens and lawns at Nathalia which are looking amazing. When a Mex work order is submitted it is often actioned the same or next day. Very efficient and accommodating
Myra Smith – Health Care Worker
Myra goes above and beyond her duties and always helps her work colleagues in any way she can. Regardless of what position she is rostered on for, Myra is a team player whom is always considerate and helpful to those around her. Finally, her up beat and happy demeanour is always nice to see
Ange Sortino – After Hours Manager
Ange always works to ensure that patients are advocated for and that someone is speaking up for them and voicing their concerns when they may feel they can't. Ange also works to ensure that all of the junior/new staff are given opportunities to practice and learn new skills that they may not be entirely confident with yet Through this Ange is ensuring that new staff are practising within best practice and patient centred care to ensure the best possible health outcomes for patients.
Jacinda Lawrence - Acting Nurse Unit Manager – WINNER COBRAM
Jacinda recently took on the role of interim Nurse Unit Manager of the Acute/UCC at Cobram She embraced this role with enthusiasm and confidence Jacinda has the patients at the centre of her decision making and is supporting the team to provide safe patient care Jacinda is taking all learning opportunities in her stride and has really consolidated her leadership skills during this time. I know the team are in good hands at Cobram.
Manju John – RN
Manju works diligently to complete all paperwork to a high standard during her shifts as a Registered Nurse at Cobram Acute Her attention to detail is to be commended and provides excellent role modelling for all staff in the Acute Ward. Recent quality audits done in Acute have demonstrated great improvements in areas needed to support patient risk assessment and safety She has recently completed post graduate studies and regularly shares her knowledge and skills for all those she works with. Manju has proven leadership qualities and will easily be a valued candidate for future leadership positions at Cobram Acute.
Kate Wiesner – Physiotherapist
Recent collaboration with Kate regarding an inpatient who is also a home care package client. I was so impressed with Kate's high standard of care, her respectful manner & conversations with the client & her attention to detail considering how the client will manage on discharge to home. Holistic care provided was impressive.
Kellie Salter – CHW Projects, Intake and Administration
I would like to nominate Kellie Salter for the Living the Values Award, recognising her exceptional demonstration of Respect, Accountability, and Partnership. Kellie consistently shows a deep respect for her colleagues, clients, and the community She actively listens to others’ perspectives and ensures that everyone’s voice is heard. Whether in meetings or casual conversations, she fosters an environment where everyone feels valued and appreciated Her considerate approach creates a positive and inclusive workplace, where people are empowered to be themselves. Kellie holds herself and others to high standards. She takes ownership of her work, is transparent about challenges, and always follows through on her commitments When things don’t go as planned, Kellie faces the situation head-on, taking responsibility and learning from the experience Kellie consistently works toward mutual goals, celebrates team successes, and helps elevate others to achieve their best. Her dedication to building strong, meaningful relationships with colleagues makes her an invaluable part of the team
Jo and Brooke Johnston – Environmental Services
Jo is always thoughtful towards residents and staff doing many little things to make peoples day a good one. On Father’s Day, Jo personally went and purchased a pack of much appreciated chocolate biscuits for all the men in our facility. The gifts were a hit with our men This is just one of the many wonderful things she has done to make our workplace and the residents home a great one.
Jacquie Hughes - Volunteer Coordinator - WINNER NUMURKAH
If you looked up Respect, Accountability and Partnership in the dictionary you would find a photo of Jacquie Hughes.
Jacquie displays our values in abundance with every person she meets, whether a volunteer, client, resident, staff member or community member. She applies her broad skills and initiative to every situation, even when it sits outside her specific role. Jacquie is always engaged, helpful and progressive. She often takes work off other people’s shoulders when she sees they are overwhelmed. She is someone you can go to for advice on a problem and she will always, without fail, try to assist you to find an effective resolution. She has a can-do attitude , is a positive representative of NCN Health at all times, she has built trusted partnerships, is transparent in her approach to her work and gives all people, of all levels, her time and respect.
She remains calm under pressure and seeks to ensure all tasks and interactions with clients, volunteers, community members and consumers are undertaken with care and a mindful approach. She is efficient, effective and brings a positive attitude to work consistently
Bronti O'Connor – Operations Manager
Bronti displays the NCN Health values in her excellent communications skills, commitment to assisting and supporting her staff and co-workers and initiative in projects. She genuinely cares about her role and the organisation.
REACH HAS LAUNCHED!
NCN Health along with partner health services in the Hume Region have now rolled out the new REACH process.
REACH encourages patients to advocate for their health care and speak up if they are concerned about their own care or the care of their loved ones.
REACH stands for:
Recognise – You notice a worrying change
Engage – Talk to the nurse or doctor
Act – Ask for a clinical review if you’re still concerned
Call – Call the hospital’s REACH number to escalate your concerns
Help – A senior health worker will respond
REACH supports partnerships between patients, carers and health workers to ensure concerns are heard and acted upon.
OutlookAdding a shared Mailbox to Webmail
I NEED TO ACCESS DIFFERENT MAILBOXES.
HOW DO I DO THIS?
1.Open the web app, either by finding it on the intranet or via the staff login on the NCN Health website.
2. Locate the three ... next to folders and click. You will get the options to the side.
3. Click add shared folder or mailbox, search for the mailbox you are wanting to add, select it and click continue.
4. If you have permission to that mailbox, you will get the following message.
5. Click close and exit the window, the mailbox will now be visible below your main inbox on the lefthand side. Expand it by click the arrow in front of the name.
X-ray Reopened in Cobram
The Cobram X-Ray Department has now reopened following recent upgrade works.
The short closure allowed for important improvements to the X-Ray room, including new flooring, helping us continue to provide safe, high-quality imaging services for our community.
To make an appointment, please call (03) 5871 0777 or email NCNImaging@ncnhealth.org.au.
Thank you for your patience and support during these improvements.
ICT REQUESTS
TO SUBMIT AN ICT REQUEST TO HRHA
PLEASE USE THESE DETAILS:
Email: Service.Desk@hrha.org.au
Phone: (Internal) *4742
Phone: (External) (03) 5825 9990
Please alert your direct manager if you feel the request needs escalating. They will escalate to the Business Services Manager if required for escalation with HRHA. In this instance you will need to give your manager and the Business Services Manager the job number associated with your IT issue.
REWARD AND RECOGNITION
NOVEMBER
TIM IVONE – RN COBRAM UCC
Tim is a casual RN in UCC and our local Paramedic in Cobram, he is very knowledgeable and easy to work with He is very calm in an emergency and is good at teaching staff and students about patient assessment, ECGs and medications. He is very professional and good with the patients
THIVY CHIN – ENVIRONMENTAL SERVICES
Thivy shows great partnership by always helping her fellow teammates when needed and will always come in when called due to staff shortages and always with a smile on her face. Nothing is too much trouble for her.
Run4Kids 2026
Keen to get moving in 2026?
People and Culture Advisor Bridgette Robertson has created a Run4Kids 2026 team and you are invited to get involved.
The team is NCN Trotters and you will need the below link to register….
http://raceroster.com/events/2026/112353/2026-herald-suntransurban-run-for-thekids/register?team=904461
There are two distances to chose from 14.4 or 5km.
A great new years resolution if you are looking at ticking off some movement goals and a great cause raising money for Royal Children’s Hospital.
Join the team and lets hit the pavement!
Classroom To Careers
Education coordinator Elisha Penman was recently invited today to attend the Cobram Secondary College ‘Classroom to Careers’ Industry Lunch. NCN Health and Cobram Secondary College have developed great local partnership recently, including a strengthened work experience program and further collaborations into 2026 to support students into local employment pathways.
Also in attendance was Sam Birrell MP Member for Nicholl, it was a great opportunity to discuss regional pathways & the needs of our local kids.
No to Domestic and Family Violence Community Walk
Numurkah Rotary and the Numurkah community did a great job supporting the - No to Domestic and Family Violence Community Walk, raising awareness of a very pertinent issue in our community.
We asked the community what respect means to them – here are some of their responses:
Rainbow Plates Cooking Program
NCN Health Dietitian Students on placement conducted a rainbow plates cooking program at a local primary school. It was a great success with many kids trying different vegetables, getting some experience and new cooking skills all while student Dietitians practiced engaging and delivering healthy eating messages to different population groups.
Lap the Map for Diabetes
Numurkah Lions Club Lap the Map for Diabetes Day was well attended by the community. Thank you to our Diabetes Educator and Dietitian who attended with information. Also to our Nursing Students who offered blood pressure check and blood sugar screenings.
Second Hand Uniform Sales
We have a selection of Second Hand Uniform items that are for sale. Second hand uniform items are a great way to update your work wardrobe on a budget It is also a great way to recycle textiles! Second hand uniforms are available to purchase year round (subject to what is available at the time) at a fraction of the cost of a new uniform.
Payment is made via salary deduction. Once items are selected and the order and salary deduction form is complete, please email it to ncnuniforms@ncnhealthorgau
The list of items available, order and deduction form can be found on the Second Hand Uniforms page on the Intranet. Simply locate the page under Popular Hangouts on the home page.
Currently the uniforms team are having a Winter sale on Winter outerwear items. Please find the list of available items on the Intranet. All items start at $10!
Social Club Christmas Party
NCN Health Social Club had a fabulousend ofyear party at the Numurkah BowlsClubon Friday November 21.
Weenjoyed deliciouscheese platters, main meal and dessert from RUSH Numurkah and some amazing prizeswere upforgrabsforthose who attended, including a $400 voucher and $200 voucher as main prizes.
Barefoot bowlswas a great successwith excellent weather making the night oneto remember.
ThankstotheSocial Clubcommitteefor anothergreat event.
PRIZE NAME
Main Prize - $400 VISA Rosemary Hicks
2nd Prize - $200 VISA Di Raco
Lucky Door Prize 1: Casual Step Brooke Clurey
Lucky Door Prize 2: Floral Love Andrea Walker
Lucky Door Prize 3: Adventure Awaits Jacquie Hughes
Lucky Door Prize 4: D'Vine Catherine Small
We would love a representative from each department to come onboard and join the committee. Help us grow in the right direction �� Including more staff on the committee from Nathalia and Cobram to help in this process.
What does the Social Club Committee do?
Help organise social events for staff
You are wondering what the committee commitment is?
Attend bimonthly meeting (usually go for about an hour) on a Monday in the evening every two months.
What about, if I wish to become a social club member only, what are the benefits of becoming a member (if currently not a Social Club member)?
Social Club costs you $5 per fortnight and currently offers the following;
• One entry into the monthly Billy Barrell monthly $30 draw
• Free or discounted tickets to social club events
• Free or discounted ticket to the NCN Health Club Christmas Party! Scheduled for November 21, 2025.
What do I need to do to become a member? Fill out an Authority to Deduct Form and email the completed form to NCN Payroll –
A newsletter is a periodical publication, which can either be printed or published electronically It is issued regularly, usually every week or every month, and it contains a variety of content. This can include articles, stories, photographs, and advertisements.
Dental Discount for NCN Health staff located at Nathalia and Numurkah
10%
Staff must be in uniform or show their Staff ID Photo Card at the time of the appointment to receive the discount.
Can only be used at the Numurkah practice. No discounts will be given post appointment
Theme: Christmas MovieCTheme:hristmas Movie
NCN Health Christmas Decoration Competition
Decorating Categories
Best Use of Space (one award per campus)
Most Creative (one award per campus)
Most Sustainable Decorations (one award across NCN Health)
Grand Prize Winner (one award across NCN Health)
Competition Entry Details, Judging and Prizes!
The NCN Health Christmas Competition starts Wednesday November 12 Judging will be undertaken by anonymous judges. Judges will take into account each category, and extra points will be given to those who have incorporated the theme: Christmas Movie
To enter, please forward your photos to ncncommunications@ncnhealth.org.au by 5pm Monday December 15, winners announced Thursday Dec 18. You can win in multiple categories, for example, the Most Sustainable can also be the Grand Prize Winner. Each category winner will receive a perpetual trophy and bask in the glory of victory for 12 months.
The Grand Prize winner will share in a Christmas Hamper!
Theme: Christmas MovieCTheme:hristmas Movie
NCN Health Christmas Decoration Competition Guidelines
The Christmas Decoration competition is voluntary for staff and the health service cannot provide a budget for the event.
Please bring/recycle decorations from home, or use from previous years when safe to do so.
Please do not use NCN Health resources for the competition, i.e. printer paper and stationery.
Aim for decorations that are easily cleaned (laminated posters, photos etc).
Tinsel and glitter should not be used in clinical areas. Replace decorations each year if they are not in good clean condition, decorations should be able to be cleaned / wiped down.
Be careful about using balloons as they can contain latex.
Decorations/displays are not to obstruct Exit points or fire fighting equipment.
When placing decorations in your department, consider safety at all times, seek advice from your Manager, OHS Representatives, or NCN Health OHS department. Maintenance cannot assist with hanging decorations. It is your responsibility to clean up and put away decorations after use.
Staff who are interested in creating and promoting Staff Wellbeing programs, events and initiatives across NCN Health. Meetings are held bi monthly and we welcome all new ideas. Bi-monthly meetings.