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CORE VALUES
You Can Count On
We Start With the Hard Data
To enter the ring and negotiate with a buyer and get the best price for your pawn business, you need your shop in its best shape.
As the Market Shifts, So Do We
Stallcup Group knows how to keep your pawn shop marketable; staying on top of the shifts while maintaining flexibility that keeps the communication with buyers on equal footing.
Analysis and Results Driven Marketing
Having a representative that understands the true value of your pawn shop and is aware of your own vested interests is critical. Using tangible, datadriven analysis with multiple buyers, Stallcup Group takes negotiation out of the selling/closing process and keeps the discussion favored on your side of the table.
We Represent You, The Owner
Stallcup Group’s history started in the pawn industry. Having experienced both sides of the negotiation table, we understand how to use your knowledge as a pawn shop owner to fuel and optimize your selling power.
3 Pawnshops Sold!
Stallcup Group facilitates the sale of three stores in Illinois!
May 2025 | Stallcup Group, Inc., an Exit Strategy Consulting firm, is excited to share our successful involvement in the sale of Midwest Cash, Inc., an independent pawn shop chain in Illinois. We were the exclusive financial advisor to the seller, ensuring a smooth and profitable transaction. Choose Stallcup Group for your exit strategy needs and achieve success.
Stallcup Group’s detailed examination of the seller’s financial data played a pivotal role in guaranteeing our client’s achievement of all their selling objectives.
Success in Arizona!
Stallcup Group facilitates the sale of a store in Phoenix, AZ!
May 2025 | Stallcup Group, Inc., an Exit Strategy Consulting firm, announced its successful facilitation of the sale of American Pawn American Pawn is an independently-owned business comprised of one pawnshop located in Phoenix, AZ. Stallcup Group served as the exclusive financial advisor to the seller in this highly successful transaction.
May 2025 | Stallcup Group, Inc., an Exit Strategy Consulting firm, announced its successful facilitation of the sale of A-1 Pawn & Jewelry. A-1 Pawn & Jewelry is an independently-owned business located in Baltimore, MD. Stallcup Group served as the advisor to the seller in this transaction.
Steve immediately understood the ins and outs of our business. He was always there in the beginning to qualify the potential buyers and explain what their thinking would be. He was able to find buyers who understood the potential of the business. Steve was able to bring me an offer that I was truly happy with. Steve was constantly involved with the negotiations and explaining what was a normal request and what wasn’t. I always knew I was the client and Steve always had my back. I would 100% suggest that anyone contemplating selling their pawn business get in touch with Steve.
Ed Bean
Suffolk Jewelers & Pawnbrokers Boston, Massachusetts
For those in the pawn industry considering a sale, I wholeheartedly recommend consulting with Steve Stallcup at Stallcup Group. His expertise not only secured an unprecedented industry price for my business but also ensured a smooth transition to the new ownership, minimizing the impact on our staff and preserving the legacy we built over decades of hard work.
Bob Moulton
National Pawn and Jewelry, NC
The NPA stands not above anyone, but as a reflection of what we, its members, make it.
Dear Fellow Pawnbrokers,
As my term as President of the National Pawnbrokers Association concludes this July, I wanted to share a final reflection with you all. Serving in this role for the past two years has been an immense pleasure and a true privilege.
The NPA isn’t a faceless corporation. At its heart, it’s you and me –everyday pawnbrokers. Our Board of Directors, committee chairs, and the dedicated individuals working behind the scenes are all volunteers. Some of us operate multiple stores, while many, myself included, manage a single location. We’re supported by a fantastic administrative team that helps us achieve our objectives, but make no mistake: pawnbrokers power the NPA.
If you love what you do and genuinely care about the future of this industry,
getting involved offers immense value. We want your ideas, and we need your input. How has business been lately? What are you struggling with? What programming is missing that your team could benefit from? It’s okay if you’ve never served on a board or a committee before; your passion and experience as a pawnbroker are what truly matter.
I understand that running a business is all-consuming. Your team is stretched thin, your schedule is packed, and your plate is full. The thought of volunteering can easily feel like a sacrifice of precious time with your family or time you simply don’t have. But the truth is, your involvement in this association isn’t a sacrifice, it’s an investment in your livelihood. For me personally, the hours I volunteer are minuscule compared to the longterm return it gives my business. We all share one overarching goal: to protect what we’ve diligently built before external forces dictate what we can or cannot do.
Volunteering can be whatever you make it. I hate being away from my family, so I bring them to NPA events. This year, my family joined
me on Capitol Hill for the Legislative Conference. Not only did I get the best of both worlds—enjoying time with family while supporting the industry—I also had the pleasure of giving my two young granddaughters an up-close look at what it means to stand up and advocate for what matters.
Being part of this association and its many impactful initiatives is incredibly rewarding. I invite you to experience it for yourself. There’s a seat at the table with your name on it.
The NPA doesn’t stand above anyone; it stands as a reflection of what we, its members, make it.
I am confident that Bill Dawson will continue to lead the association forward with dedication and vision. I encourage each of you to continue your engagement and support for the NPA, as our collective strength is our greatest asset.
Thank you for your trust, your hard work, and your unwavering commitment to the pawn industry.
Johnny Whiteside
Johnny Whiteside, President National Pawnbrokers Association
KRISTEN WILLIAMS
Executive Director Kristen@nationalpawnbrokers.org
BUSINESS DEVELOPMENT
JODY KUDLESS Director of Business Development Jody@nationalpawnbrokers.org
DAVID LAFLEUR
Digital Communications Manager David@nationalpawnbrokers.org
EVENTS
CHRISTY NORCROS S
Events Director (PT) Christy@nationalpawnbrokers.org
VERONICA COSTANZA
Events Support Associate (PT) Veronica@nationalpawnbrokers.org
MARKETING
LAURA WASILESKI
Marketing and Media Director Laura@nationalpawnbrokers.org
MARK CAMPANALE
Creative Director Mark@nationalpawnbrokers.org
MEMBERSHIP
AMY KEHOE
Membership Services Manager Amy@nationalpawnbrokers.org
PEG KOCHY
Administrative Assistant (PT) Peg@nationalpawnbrokers.org
National Pawnbroker is the official publication of the National Pawnbrokers Association (NPA) and is published quarterly. No part of this publication may be reproduced without the written consent of Kristen Williams, NPA Executive Director. Sale or distribution of any or all of the contents of this magazine is prohibited. All rights reserved. For more information on advertising or to obtain additional copies of National Pawnbroker, call 817-337-8830 or send an email to info@nationalpawnbrokers.org.
EDITOR’S NOTE:This publication is designed to provide accurate and authoritative information on the subject matter covered. It is provided and disseminated with the understanding that the publisher is not engaged in rendering legal or other professional services. If legal advice is required, the services of a competent professional should be sought. Expressed opinions are those of the author and do not necessarily reflect the views of ownership.
The POWER of the Pawn Industry
Dear NPA Members,
As we step into the heart of summer, I’m filled with immense pride and gratitude for the momentum our industry has built over the past few months. This issue of our magazine arrives at an exciting time—on the heels of a highly successful Legislative Conference held in Washington DC, where we had 60 pawnbrokers with over 100 scheduled appointments on Capitol Hill. We wrapped up that highly anticipated event just ahead of our much-anticipated Pawn Expo Convention.
First, I want to extend a heartfelt thank you to everyone who participated in our Legislative Conference in Washington, D.C. Your presence, energy, and advocacy made a powerful impression on lawmakers and reinforced the vital role pawnbrokers play in communities across the country. Together, we delivered a unified message, secured valuable conversations with key policymakers, and advanced our mission to protect and promote the interests of our members.
The success of this conference was not just measured in meetings or handshakes—it was seen in the strength of our collective voice and the growing recognition of pawnbrokers as a legitimate and essential part of the financial services landscape. It’s proof of what we can accomplish when we stand together.
Now, we turn our attention to what is undoubtedly the highlight of our year: Pawn Expo. This cornerstone event is more than just a convention—it’s a celebration of our industry, a hub of innovation, and a platform for progress. Each year, Pawn Expo brings together hundreds of pawnbrokers, vendors, and industry experts from across the country for an unforgettable experience that educates, energizes, and inspires.
This year’s Expo will feature an incredible lineup of keynote speakers, hands-on training, and breakout sessions designed to address the challenges you face and the opportunities ahead. Whether you’re interested in refining your operations, navigating regulatory changes, exploring new revenue streams, or simply connecting with peers who understand your business—Pawn Expo delivers.
Our exhibit hall will once again be packed with top-tier vendors offering the products, technology, and services tailored to pawnbrokers. It’s the perfect place to find fresh ideas, discover cutting-edge solutions, and build relationships that can take your business to the next level.
But beyond the education and exhibits, what truly sets Pawn Expo apart is the community. There’s something
powerful about being in a room filled with people who share your experiences, your values, and your passion for this profession. The energy is unmatched, the conversations are real, and the connections are lasting.
As you read through this issue, I hope you feel the pride and potential that define our industry. Thank you for being a part of this journey and for all you do to make our association stronger every day.
I look forward to seeing many of you at Pawn Expo 2025!
Kristen Williams NPA Executive Director
EXECUTIVE OFFICERS
BOARD OF DIRECTORS
Beth Anundi, Capital Pawn, Salem, OR
Tim Collier, Pacer, LTD., Little Rock, AR
Robert Barnett, Elk River Trading Co., Fayetteville, TN
Randi Butterfield, Big Dog Pawn, West Jordan, UT
Jay Dunbar, Superior Pawn Company, Hampton, VA
David Ehrlich, City Pawn Shop, Montgomery, AL
Perry Lewin, Decatur Jewelry & Pawn, Decatur, IL
Christopher McCarthy, Lowell Jewelry & Loan, Lowell, MA
Scott Paulsen, Peninsula Pawn, Seaford, DE
Jeremy Powell, BJ Pawn & Gun, Denham Springs, LA
Kerry Rainey. Bayou Pawn, Hammond, LA
Scott Tiemann, Central Mega Pawn, Ontario, CA
Anthony Vanegas, Sunbelt Pawn, Houston, TX
In an Unpredictable Climate, Proactive Advocacy Protects Your Business
The temperature has been hot in Washington, D.C. since the start of the Trump Administration and a new Congress that has witnessed many substantial changes. For months, most of the oxygen in the Capitol has been consumed with the consideration of a large budget reconciliation package. The highly partisan dynamics surrounding this package have many observers questioning what will happen to the balance of power in the midterm elections next year. One thing is clear: In an unpredictable political climate, the pendulum of power swings between Republican and Democratic control. For pawnbrokers, showing up is the best plan for business continuity.
These words have been a theme for Team GRC for a number of years with Bill Dawson, NPA Vice President and GRC Chair. Just as insurance is essential before a fire or other disaster, cultivating a relationship
with your elected officials and their staff is a powerful safeguard for any time the pawn industry can be subject to legislative or regulatory concerns. In other words, if you have a house on the beach don’t wait until the hurricane is imminent to get your coverage.
An important opportunity to secure political assurance is to participate in the NPA’s annual Legislative Conference in Washington, D.C. This past May, nearly sixty NPA members from across the country took a break from their stores to represent the pawn industry to Congress. Attendees conducted over 100 meetings arranged by the hard work of the NPA staff. Prior to going to the Hill, a briefing was conducted to go over strategy, talking points and provided leave-behind materials.
In addition to several great networking opportunities with fellow pawnbrokers, the central focus at this year’s conference was to educate and make friends with House and Senate members and their staff. It is essential
that the Hill offices understand and appreciate what their constituent pawnbrokers do every day.
The reports from the meetings were all very positive, with attendees saying they felt welcome in their representatives’ offices. Some pawnbrokers visited an office for the first time. Others visited members and staff with whom they had met before, which was a nice way to reinforce the relationship.
Every connection with House and Senate offices matters. When the pawn industry has an issue before Congress or a federal agency, these connections personalize the business. They recognize pawnbrokers are small business owners doing what small business owners do, generating a living for their families while providing a unique service to their customers, their constituents. The NPA knows that it is not a question of “if,” but “when” big issues surface. At the NPA, we help secure a favorable outcome by having prepared those connections - our insurance! Having a foundational relationship before making an important ask is essential.
Please attend Pawn Expo in Atlanta this July to hear a live Team GRC update and to meet the GRC team. Please be sure to inquire about joining us at the Legislative Conference next spring. Make your registrations for Pawn Expo now and secure your hotel reservations. We look forward to seeing you!
Cliff Andrews CapCity Advocates
This year, my trip to the Legislative Conference came with a literal twist—of my left foot! I arrived in D.C. sporting an orthopedic boot but was determined to power through a full day of Capitol Hill meetings.
We initially tried to snag a wheelchair from the Capitol Rotunda, but those are only for tours and couldn’t leave the building. So, I decided to tough it out without a wheelchair – a brilliant plan which lasted about five minutes. My hopes were dashed the moment we stepped into the first Senate office building.
Thankfully, I was rolling with two of Georgia’s finest, Ben and Joel Levinson of Dynasty Jewelry & Loan, and they weren’t about to let me miss a single thing.
Our first meeting was at Senator Raphael Warnock’s office. Before we began, we explained my predicament to one of his staffers. She’d never handled a request like that before but immediately sprang into action! She figured out the whole process, trekked to the Rotunda, checked out a wheelchair, and wheeled it all the way back—no short stroll! Thanks to that wheelchair, I fully participated in our next meeting at Senator Jon Ossoff’s office. Ben and Joel took turns chauffeuring me through
NPA member Lisa Little shares how putting her worst foot forward led to a unexpected advocacy adventure and success on Capitol Hill.
By Lisa Little, Fieldstone Jewelry & Pawn
the Senate buildings. By day’s end, they were probably more exhausted than I was, and I secretly loved the VIP treatment.
After our Senate meetings, we had to return the chair as it couldn’t cross to the House side. Senator Warnock’s amazing staffer then personally escorted us through underground tunnels, helped us through security, rode the tram with us to our next meeting, and returned the wheelchair. Again, major props for that walk!
In the tunnel, we spotted Congressman Hank Johnson, a true friend to pawn shops. He’s visited both Dynasty Jewelry & Loan and my shop, Fieldstone Jewelry
& Pawn. I’d even chatted with him via my shop’s Ring camera during his visit a couple weeks earlier, an unusual but memorable exchange. He recognized Joel immediately, and when I spoke, he remembered my voice from our Ring camera conversation. We laughed and I asked about the fishing poles he bought.
I also introduced him to Senator Warnock’s staffer, who later told me it was her first time meeting him and that she really appreciated the introduction.
When we arrived at Congressman Johnson’s office, his staffer pulled the same heroic move—walking all the way to the Rotunda and bringing back a wheelchair for the House side. Congressman Johnson even passed through again while we were there, greeting Ben like an old friend and stopping for another warm conversation.
All in all, we completed four House and two Senate meetings. There’s no way I could have managed without the incredible help of those dedicated staffers and my knights in shining armor, Ben and Joel Levinson.
If you’ve never joined us for Hill Day, I hope you will next time. You’ll build real relationships, advocate for our industry, and maybe even bump into a Congressman in a tunnel! I can’t promise a wheelchair adventure, but if it happens—I call shotgun!
60 Pawnbrokers. 22 States.
1 Unified Voice for Pawn.
Thank you to all who attended the NPA’s 2025 Legislative Conference. In a single day, NPA members held over 120 meetings with federal lawmakers, advocating for the essential role our industry plays in communities nationwide. Together, we made a powerful impact on Capitol Hill. GOLD SPONSOR SILVER SPONSORS
“Hit all the points and all three made a comment about this being the best meeting they had all day!”
Tara Whiteside, Kendale Pawn Shop
“The Leg Conference is a fantastic way to get our message out to senators and congressmen. And I encourage every single one who’s saying this to come next year and make it a habit. Make it your annual trip to Washington, DC and see how democracy really works.”
~ Michael Goldstein, Empire Loan
“[One staffer] didn’t know what pawns were. Another was interested in debanking, especially on firearms. Everyone was somewhat interested in de-risking and keeping rate caps away.”
~ Pierce Rainey, Bayou Pawn
“A lot of the legislative aides we met with remembered us from last year. They all had positive attitudes and impressions of us and our industry. I arranged an in-store tour with my representative when she’s in the district.”
~ Perry Lewin, Decatur Jewelry and Pawn
“I visited with six of my congressmen and one of my senators today. It was fascinating having a conversation with them about our industry, what we do, and the service we provide to our communities as well as to their constituents.”
~ Austin Prochaska, Insta-Cash Pawn
Cont’d page 20
in Action, cont’d from page 19
“Many of the people that we met with have actually never been in a pawn shop or know very little about the pawn industry. Taking this time to educate them on what we do and why we do it is really important. Should one day we have an ‘ask’ for them to help defend the pawn industry, we already have an established relationship thanks to the years of groundwork that we’ve been doing.”
~ Stacy Vazquez, Sunbelt Pawn
“To be in the office with the person that gets to decide what happens to your business, what happens to your livelihood, to everything that you work for... It’s just very humbling to tell your story, to understand and see that they see you, they want to hear from you, they’re excited that you made the trip.”
~ Carlos Gil, Queen of Pawns
“She mentioned tax bills they are working on. Several other staff members asked about firearms. All three [representatives] were very vocal about ours being the best and easiest meeting.”
~ Trip Howland, Jery’s Pawn
Want more? Check out the Young Professionals coverage of this event on page 35.
Bike Index & LeadsOnline: Stopping Bike Theft in Their Tracks
The most widely used bike registry on the planet now integrates with the nation’s largest pawn search system. This partnership isn’t just streamlining recovery for owners and law enforcement, though. It’s also giving pawn shops an extra layer of protection and highlighting the crucial role they play in stemming the flow of stolen goods.
By Laura Wasileski National Pawnbrokers Association
As the weather warms from May to September, more bikes hit the road—and unfortunately, so do bike thieves. This period, dubbed “Bike Theft Season,” sees a significant surge in stolen bicycles each year. The 2025 Annual Bike Theft Report revealed that 2.4 million adult bicycles are stolen in the U.S. annually, totaling over $1.4 billion. This widespread issue calls for hypervigilance in pawn shops, where ensuring the legitimacy of merchandise isn’t just ethical business, it’s key to maintaining legal compliance and a trustworthy reputation.
Enter Bike Index, a non-profit bike registry that now integrates with LeadsOnline, the country’s largest online system used by law enforcement and pawn shops to track transactions of secondhand merchandise.
For years, Bike Index has served as a free online database where individuals can register their bikes and report them stolen. The platform was born from co-founder Bryan Hance’s own frustrating experience with bike theft and the lack of centralized resources for recovery. This personal frustration led him to create a free online database where victims could report stolen bikes and pawnbrokers, along with bike shops and the general public, could check serial numbers before purchasing.
“It’s kind of impossible to ask every police department in the nation if a bike is stolen,” Hance explained in a recent interview on the Darknet Diaries podcast. “But when there’s a nice, simple site online that will tell you, well, that made it easier to check.”
The integration with LeadsOnline enables pawnbrokers to automatically cross-reference serial numbers against Bike Index’s extensive database of stolen bikes, complete with owner-provided photographs and bicycle configuration details to further assist with identification.
“Considering all that pawnbrokers are up against—intense regulations, undeserved political scrutiny, and public misconceptions, even an initiative as small as the Bike Index/LeadsOnline integration can go a long way to show that we are part of the solution, not the problem.”
Thousands of recovery stories are shared on bikeindex.org, many of which credit pawn shops for recovering the stolen bikes. In June 2025, Natalie posted, “My bike was received at Cash Canada Pawn shop, who immediately looked up the serial number on Bike Index and returned it!” Another user, Hyl, shared, “An honest pawn broker checked Bike Index, then reported the attempted sale to the Edmonton Police Service’s Pawn Detail.”
George, another grateful user, wrote, “The pawn shop was excellent, and apparently is renowned around the area for helping recover people’s stolen bikes in this way.”
By utilizing resources like Bike Index, the value is threefold: First, it serves as a helpful tool for complying with regulations, which often require maintaining records and taking steps to avoid buying stolen goods. Second, it aids recovery and prevents stolen items from re-entering the market. Third, it demonstrates a proactive approach to responsible business practices, which in turn builds trust with both customers and law enforcement.
Considering all that pawnbrokers are up against—intense regulations, undeserved political scrutiny, and public misconceptions, even an initiative as small as the Bike Index/LeadsOnline integration can go a long way to show that we are part of the solution, not the problem.
A final testimonial on bikeindex.org underscores this sentiment: “[I] found out that Pawn Shops are honestly very reputable businesses who also use Bike Index and serial code registration (BWI) to ensure they are not selling anything stolen.”
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Your Guide to Federal Pawn Laws: Access the Brochure Now!
We know staying on top of the many federal laws and rules that affect your pawn business can feel overwhelming. That’s why the NPA has created an essential guide that breaks down each of these regulations and summarizes what you need to know. Now, it’s even easier to make sure your pawn operations meet all federal requirements!
NPA members:
Download your copy today to ensure federal compliance.
Not a member?
Join today and gain immediate access to this crucial resource, plus so much more.
Copyright ©2025 National Pawnbrokers Association. All Rights Reserved.
Hiring leaders is a challenge for any business, but it’s particularly tough in an industry as unique and misunderstood as pawn. The search for exceptional leadership becomes even trickier because, as Joey Leza of Buffalo Jewelry & Loan and PawnMore wisely notes, “the good candidates already have good jobs.”
So, how do you attract the best person for the job if they aren’t even looking for one? This very dilemma was at the heart of Leza’s recent NPA Lead & Learn session, Hiring Strong Leadership, where he shared proven strategies to find and keep great leaders.
The Secret Weapon: Your Company Culture
Above all else, Leza stresses, a strong company culture is your most powerful differentiator. He gives these examples from his own business:
1. The stores close daily at 6:00 PM and remain closed on Sundays to allow for ‘family days.’ This is a huge draw for candidates, especially parents, who may be missing crucial family time due to long work hours.
2. Offering solid benefits can make your company much more appealing. For Leza, this includes flexible schedules, generous PTO (he offers up to four weeks of vacation), 401k matching, health and life insurance, and even daycare assistance or support with housing.
3. Leza makes it a point to remember birthdays with a personal call, check in on family members, and ask about their kids’ activities. He explains, “I want these guys to know that we love them, and we appreciate them, and despite what they make, what they do for us ... I want them to be in our company for many, many years down the road.”
The Power of Your Story
To attract leaders for your business, you need to sell them on it. In an interview, this involves sharing the company’s journey, your own experiences in the business, and the positive impact on your customers and community. Leza, for instance, likes to share how his “little bitty mom and pop store” grew into the largest privately-owned pawn shop in the U.S., emphasizing its role in helping single parents and college students. This human element can be especially compelling to those unfamiliar with the pawn world.
Leza suggests talking through your story beforehand with someone who will be honest with you. Sit down with your partner, current employees or team members and have a formal interview, because “they’re gonna tell you what’s important to them, things that you may not have known about.”
During interviews, Leza makes notes about candidates’ interests, family, or even pets, and references them in follow-up conversations. He shares, “I want them to know Highlights From a Recent
Cont’d on page 28
To attract leaders for your business, you need to sell them on it.
“What’s your worst attribute?”). Rather than dwelling on a candidate’s weaknesses, focus instead on their strengths and how your company can help them grow. As Leza puts it, “I love hiring people that have smiling faces that care about the community, and... we’ll teach you all the rest of the stuff.”
So, Where Do You Find Great Leaders?
Leza offered this advice on finding and maintaining a strong leadership pipeline:
Consider candidates from fast-paced environments that require strong multitasking and leadership skills. Leza has found incredible talent in the food industry (think executive chefs) who excel at driving teams and delegating under pressure.
Target people from companies that are shutting down or undergoing corporate closures (e.g., former Rite Aid or Toys R Us employees). Their transferable skills are valuable, even if they hadn’t considered the pawn industry before.
Nurture your existing team’s leadership potential by offering promotions and celebrating their individual achievements. This investment fosters loyalty and prepares them for future growth.
Re-think old ideas about “professional appearance.” While a proper dress code is important, be open to candidates with visible tattoos or diverse backgrounds. Leza shared how two of his top leaders have extensive arm tattoos, which actually spark positive conversations with customers. He believes your team should reflect the community you serve, making your business more relatable and approachable.
In short, attracting great leaders in the pawn industry is about more than just a job offer. It’s about building an amazing company culture, sharing an inspiring vision, making real personal connections, and consistently investing in your current team.
Guest Hosts: Chad Carter, Chad’s Pawn & Kerry Rainey, Bayou Pawn
Guest Hosts: Beth & Adam Anundi, Capital
SHOOTING RANGE MANAGEMENT
ECOMMERCE
By
Managers and supervisors should be communicative and engaged with employees, but unfortunately, that’s not always the case.
In extreme cases , a manager’s actions may gradually cause an employee to voluntarily leave — a non-confrontational approach known as “quiet firing.” Unlike traditional terminations, quiet firing (or “silent firing”) happens under the radar. Employees quit due to a hostile, unclear, or poorly managed work environment, whether or not that outcome was intentional.
What Is Quiet Firing?
Quiet firing refers to employees resigning because management creates a negative work environment. Despite the name, it doesn’t involve actual firing. Instead, workers may be pushed into disliking their jobs, feeling isolated, or underperforming—eventually choosing to resign.
It can fall under constructive discharge, which the U.S. Department of Labor defines as a resignation that isn’t truly voluntary due to a hostile or coercive work setting. Constructive discharge may be illegal depending on state laws.
Examples of quiet firing include:
• Gradually reducing responsibilities
• Excluding employees from meetings or projects
• Assigning undesirable tasks
• Signaling that an employee’s presence is unwelcome
When done deliberately, quiet firing is a passive strategy to avoid direct confrontation. But the short-term ease of avoiding difficult conversations may lead to long-term legal, ethical, and financial consequences.
Recognizing quiet firing is key to preventing or addressing it. Though subtle, the following signs may indicate it’s happening:
• Lack of promotions or career growth
• Denied raises, bonuses, or benefits
• Micromanagement or reduced responsibilities
• Overly critical or absent feedback
• Social exclusion
• No support from leadership
• Unreasonable workload or deadlines
Quiet firing can stem from bad management, restructuring, performance concerns, or unresolved conflicts. It may also result from bias or favoritism.
The impact extends beyond individuals. Affected employees may feel stressed, insecure, and demotivated. Witnesses may lose trust in leadership, lowering morale and productivity. For employers, consequences can include damage to reputation, legal exposure, and difficulty retaining talent.
How To Address Quiet Firing
Addressing quiet firing requires intentional action by leadership. Here are some strategies:
Encourage Open Communication
Promote honest conversations between employees and management to raise concerns and clarify expectations.
Workers may be pushed into disliking their jobs, feeling isolated, or underperforming— eventually choosing to resign.
Conduct Regular Performance Reviews
Provide feedback early to address performance issues before they grow.
Foster a Supportive Environment
Build a culture where employees feel respected, heard, and safe to speak up.
Assess and Train Managers
Offer training to improve managerial skills. Use tools like 360 or skip-level reviews to gather feedback.
Implement Exit Interviews
Departing employees can reveal ongoing issues with managers or processes.
Enable Career Pathing and Lateral Moves
Give employees multiple career development options.
Recognize Achievements
Show appreciation for hard work to boost morale and productivity.
Promote Emotional Intelligence
Managers who lead with empathy build stronger relationships with their teams.
Use Progressive Discipline
Address issues directly with transparent, structured conversations that guide improvement.
Keep Managers and Employees Engaged
Quiet firing can damage trust, morale, and productivity—and may carry legal risks. Managers should avoid this practice entirely.
Equip supervisors with training, tools, and a clear mandate to engage and support their teams through honest communication and fair leadership.
NOTE: Thanks to a national partnership with Paychex, NPA members receive special pricing on services for simplified HR, payroll, and benefits administration.
We asked, you answered:
What is the most unusual item you’ve ever pawned?
A 1876 Carville Musket.
Matthew P. (NY)
The most unusual items we did a loan on were 6 brand new in the box Commodore 64 computers from 1982 that had the original receipt.
Josh G. (CA)
The most unusual item we’ve actually chosen to write a loan for was a prosthetic leg. It definitely stands out as one of the more unique requests we’ve gotten.
Renee C. (OR)
An African tribal mask with the horns.
Scott & Pat N. (UT)
We loaned on dirt! Yes you read that correctly. We thought they were joking, but it ended up being a promotional product from one of the original stores on Main Street in Disneyland. The packet was 2” x 4” and sealed with dirt from the construction of the park. They were given away from 1955-1960 by Town Square Realty. We sold 2 of them for about $200 each.
Maurice F. (VA)
A T-Rex mandible, the lower jawbone of a Tyrannosaurus Rex.Despite its value, the customer only sought a loan of $5,000, which we were more than happy to accommodate. Over an extended period, the customer diligently serviced the loan, eventually redeeming the T-Rex mandible.
Tawnya & Sarah P. (OR)
One particularly bizarre thing is when a customer inquired about dental gold. After confirming that we did accept it, the customer proceeded to take matters into his own hands. He walked over to the tool bin, grabbed a pair of pliers, and returned to the counter, extracting his gold teeth right before our eyes.
Denise H. (NC)
Cash bond receipt from a high school friend’s brother. He wanted to have a last weekend with his girlfriend before his prison sentence. The worst part was on Monday I had to turn him over to the police before I could collect the cash bond.
YOUNG PROFESSIONALS TAKE
Everyone’s here. We’re all in it together and we’re better in numbers.
– Tara Kaminsky
The 2025 NPA Legislative Conference saw twenty pawnbrokers under 40 in attendance, a record turnout for this event. Beyond the numbers, though, the energy and enthusiasm of this group demonstrated a strong commitment of the next generation of leaders in our industry.
The young professionals (YPs) kicked things off with a special dinner on the first night, thanks to GIA’s sponsorship. This gathering was a chance for both new and returning attendees to connect, share their stories and best practices, and build confidence before their important meetings with lawmakers. It was especially helpful for first-timers like Byron Horton. As he put it: “You see all these ads, these commercials, but actually going into the Capitol, being on the Hill, you really get firsthand experience. It’s a moment you won’t forget.”
The night included a fun question for the table: What would you be doing if you weren’t a pawnbroker? The spectrum of answers—everything from Marine Biologist to Produce Farmer, History Teacher, and even Pro Soccer Player—showed how people from all walks of life are brought together by a shared passion for pawn.
To prepare for the Legislative Conference, young professionals were invited to a “What To Expect” webinar hosted by the NPA Government Relations Committee and sponsored by GIA. The session allowed attendees to learn strategies and ask questions to help prepare for their visits with policymakers.
Exclusive Sponsor of the NPA Young Professionals
Engage with lawmakers, strengthen relationships, and directly influence the policies that impact your business. No one else should tell your story.
ARMS / AMMUNITION
Armslist.com
Charter Arms
GunBroker.com
Guns.com
Hicks, Inc.
JTS Group / Xisico USA
NSSF
Summit Gun Auctions
Warrior Systems USA
Wise Arms
AUCTIONS / RESELLERS
Rapaport Diamond Auctions
AUTHENTICATION / DETECTION
Entrupy
JAGi Lab
LegitGrails
Sigma Metalytics
The Watch Register
Thermo Fisher Scientific
Watch Certification Services of America
BANKING / FINANCE / PAYMENT
PROCESSING
AltruPay: Pawn Payments
Blue Payment Agency, Inc
Electronic Transfer, Inc.
FlexApproved
Fortis Payment Systems, LLC
Max Cash
P2M.ai
Pawnbroker Financing
Pawnshop Books
COIN / WATCH BUYERS & SELLERS
Bezels for Watches
GreatCollections
Isaac Watches & Jewelry LLC
Tangible Investments Inc.
Times Past and The Vintage Contessa
COMPUTER SERVICES / SOFTWARE
Arch Crown Inc.
Bravo Store Systems
PawnMate, Inc.
Torchsec Technologies
DIAMOND BUYERS / SELLERS
Aaria, Inc.
ABC Diamond Buyer, Inc.
Adamas
Atish Diamonds LLC
Bluestone Trading Company, Inc
Demond Gems, Inc.
DiaTrendz
Di-Moksh Diam, Inc.
FCP Diamonds, LLC
Gemxo LLC
Georgia Carbon
Jay Pays
Jebel Gems Inc/Shri Diamond Inc.
Jewelry Group
MOD Diamond Group / Rock & Divine
Padmavati Exports Inc.
Palak Diam Inc
RK Kalati Company
S Padmavati Exports
SimplexDiam, Inc
Showkase
Smart Grown Diamonds LLC
Solitaire NY
Sparkle & Dazzle LLC
StarDimon, Inc.
SunDiam, Inc.
The Dealer of Diamonds
Truth Jewel Inc.
EDUCATION / TRAINING / CONSULTING
AML Gurus
Gemological Institute of America (GIA)
International Gemological Institute (IGI)
Pawnshop Consulting Group, LLC.
PawnTrain LLC
Stallcup Group Inc, Exit-Strategy
Consulting
HR / INSURANCE / HEALTHCARE
JM Insurance Agency Partners
Marshall & Sterling, Inc.
McLarens
JEWELRY BUYERS / SELLERS
Brilliant Elements
Global Liquidators
Heera Moti, Inc.
King Diamonds, LLC.
Nikos Jewelry Inc.
Nisha Design Inc.
Pawn One Trading, LLC
Vama Diam
Verma Group, Inc.
Wisconsin Avenue Jewelry & Loan
Zafrani Gold
JEWELRY TECHNOLOGY
Polygon
Quick Jewelry Repairs
Textmechat (StarGems Inc.)
Unified Laser Corp
Vtron Lasers
Yehuda Company
JEWELRY TOOLS / COMPONENTS
Box Brokers Group
Ed’s Box & Supply Inc.
Jewel-Craft Inc.
Kassoy
Noble Display & Packaging
MARKETING/MEDIA/ADVERTISING
Strive Marketing Studio
PRINTING / PROMOTIONS
Burrell Printing
PRODUCT WHOLESALERS / DEALERS
Blitz Manufacturing Company, Inc
Famous Gold, Inc.
Fashionphile Wholesale LLC
LePrix Wholesale
M & M Merchandisers
MIRC, LLC
Stuller
The Luxury Bee
Tiger Wireless/Tiger BuyBack
Upstate Coin & Gold
WBC Designer Luxury
REFINING
AAA Precious Metals, Inc
Core Scientific
David H. Fell & Co.
Dillon Gage Metals
Dlight Refiners LLC.
Elemetal LLC
Garfield Refining
General Refining Corporation
Hi-Tech PMR
Hoover & Strong
Jack Hunt Coin Broker Inc
LGS Refining
Manhattan Gold & Silver
Midsouth PM
Mid-States Recycling & Refining
Noble Metal Refining
Noble Metal Services, Inc.
Pease & Curren, Inc
Precious Metal Refining Services
Refine Max Inc.
SHR Precious Metals
So Accurate Group
Specialty Metals
United Precious Metal Refining
US Metals LLC
Williams Gold & Silver
STORE DESIGN / EQUIPMENT
Rack’Em Racks / Horizon Mfg
STORE SECURITY
Density USA
Eyeson Digital
Fortress Display
ZeroEyes
Alabama
Tyler Wilson, President, Alabama Pawnbrokers Association
Things are heating up in Alabama — and we’re not just talking about the weather. We’re gearing up for one of our favorite events of the year: the Dixie Educational Conference & Trade Show, taking place this September at the beautiful Perdido Beach Resort in Orange Beach, Alabama.
In addition to conference planning, we’ve also made some great strides on the legislative front. We’ve recently made changes to our lobbying representation, and we’re excited about the direction it’s taking us. With stronger advocacy in place, we’re confident in our ability to protect and advance the interests of Alabama pawnbrokers at the state level. We’re also proud to roll out a new member benefit: our weekly email series, PawnNotes. It’s a quick, practical read packed with tips, industry updates, and tools to help our members stay sharp and informed.
This year marks 25 years of Dixie, and we’re celebrating with a standout lineup of speakers, vendors, and networking opportunities — all in a relaxed, beachfront setting. We’d love to see our friends from across the country join us. NPA members are always welcome, and Dixie is the perfect place to connect, recharge, and take home fresh ideas for your store. There’s real momentum here in Alabama, and we’re proud of the work being done across the state. We hope to see you in Orange Beach this September — come be part of something special.
Colorado
Steven Adsit, President, Colorado Pawnbrokers Association
Colorado’s firearms industry has been dramatically changed, and we continue to see more challenges for pawn on the horizon. We are working hard at navigating the changes and planning for the future. As always, we are still working to get every pawnbroker in the state into our 100% Free Association. Colorado Pawnbrokers, please talk to your neighbors and make sure everyone is signed up! coloradopawnbrokers@ gmail.com
Florida
Joshua Davis, President, Florida Pawnbrokers Association
This legislative session, a group not affiliated with the Florida Pawnbrokers Association was successful in adding language to our state statute allowing for our pawnbroker transaction forms to be in printed or digital format. Our team added additional language to give the option to the pawnbroker, not law enforcement as we did not want to see pawnbrokers forced away from a software system that does not support digital forms.
In addition, there was an attempt of unknown origin to create a statewide pawn database to gather our pawn transactions
as already required by our statute. Currently there are multiple different systems in place for data collection based on the local jurisdiction. Some use systems built by local law enforcement, and some use Leads Online. If enacted, this would create a single statewide database collection system. This bill was modified to be a Feasibility Study on the use and maintenance of such a system by the state.
Lastly, I have recently been appointed to be a member of the Florida Consumers Council Advisory Board. In this forum I meet with top officials at the Florida Department of Agriculture to discuss and share ongoings of the pawn industry with representatives from other industries. If anyone has a topic of conversation you would like me to bring up at these meetings, please let me know: josh@gcpawn.com.
Georgia
Lisa Little, President, Georgia Pawnbrokers Association
The 2025 legislative session under the Gold Dome has concluded, but the Georgia Pawnbrokers Association (GPA) continues to monitor bills that may affect our industry. Georgia operates on a two-year legislative cycle, so legislation that did not advance this year may still move forward in 2026. Our efforts remain focused on advocating for traditional pawnbrokers and ensuring we are not swept into policies targeting unrelated financial sectors. Our lobbyist, Smyrna Mayor Derek Norton of Topspin Strategies, has been instrumental in helping us communicate this message clearly to state lawmakers.
In April, GPA President and NPA Secretary Lisa Little, GPA Treasurer Ben Levinson, and GPA Membership Chair Joel Levinson attended the NPA Legislative Conference in Washington, D.C. While there, they met with the offices of four U.S. Representatives and both U.S. Senators from Georgia to discuss the critical role pawnbrokers play in our communities.
All Georgia pawnbrokers are encouraged to join our private Facebook group for peer support and updates at facebook.com/groups/georgiapawnbrokers. Membership in GPA or NPA is not required to participate. To learn more or join the Georgia Pawnbrokers Association, visit www. georgiapawnbrokers.org.
Hawaii
Richard Dan, Vice President, Hawaii Pawnbrokers Association Aloha everyone! This is Richard Dan, reaching out with a quick update from the Hawaii Pawnbrokers Association. We’re happy to report there have been no significant changes to pawnbroking laws in Hawaii recently. Our pawnbrokers continue to make a difference in the community, notably by supporting fire victims and fostering partnerships with local charitable organizations. We’re always looking for ways to
better serve our members and are open to suggestions for new programs or services. We want to recognize our own John Spiker, who has served as our President for decades and is a co-founder of our association. His dedication is truly inspiring!
Louisiana
Jeremy Powell, President, Louisiana Pawnbrokers Association
On June 3, Dr. Wayne Babovich and I were honored to present at a workshop for auditors from the Louisiana Office of Financial Institutions. This is a private event that the state hosts annually for the continuing education of the auditors who regulate our industry. Our presentation focused on educating these auditors about pawn and secondhand dealer laws and regulations. It was a privilege for the Louisiana Pawnbrokers Association (LPBA) to be asked to conduct this seminar, ensuring those who audit our businesses are well informed.
Oregon
Beth Anundi, President, Oregon Pawnbrokers Association
The 2025 PNW Pawn Conference was a resounding success, and we’re grateful to everyone who made it possible. Over two days, attendees from across the region, the country, and Canada came together to learn, share, and connect. The educational sessions, industry updates, and practical discussions provided real value, and we appreciate the participation and support from every speaker, industry partner, and attendee. We hope you were able to implement in your store(s) what you learned at PNW and that the crazy peacock didn’t follow you home! And next year is set for April 17-19 — mark your calendar!
As we celebrate the momentum of this year’s conference, the Oregon Pawnbrokers Association (OPA) remains committed to advocating for our industry. We are actively working to address and oppose several legislative proposals related to firearms and pawn transactions that could negatively impact our members. Your continued support and engagement are crucial as we navigate these challenges together.
THE FUNDS YOU NEED TO GROW
Welcome to the NPA!
Congratulations! You now belong to a network of trusted professionals in the pawn industry who can help you grow your business.
Acme Pawn
Jessica Allen, Oakwood, GA
Barringers Inc. dba Ned’s
Donald Barringer, Laurinburg, NC
Bezels for Watches
Lia Mariotto, Miami, FL
Burns Estate Jewelers
Michael Burns, Palm Beach, FL
Elite Security Group, Inc.
Robert Taylor, Roseville, CA
GemstoneGuru
Georgia Carbon
Ingrid Nelson, Alpharetta, GA
Guruliq, Inc.
Frank Kohanim, Beverly Hills, CA
Hi-Tech Pawn Software
Tad Rees, Dayton, TN
Jamaica Pawn, Inc.
Nisim Shmariahu, Jamaica, NY
MAKS D LLC
Brijesh Jariwala, New York, NY
Oro Express, LLC
Shergo Systems
Alan Barron, Fort Worth, TX
Signature Processing, Inc.
Todd Holland, Grapevine, TX
Sopraffino Jewelry, Inc.
Renee Chew, New York, NY
Summit Gun Auctions
Matt Sellers, Lebanon, OH
WBC Designer Luxury
Desi Green, Los Angeles, CA
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Paradise Pawnbrokers
In 1946, Linda Pisano’s great-uncle, Max, worked at a pawn shop in the Bronx. With his boss ready to retire, Max bought the store and partnered with his brothers, Morris and Harry, to start a family business. Nearly 80 years and four generations later, Paradise Pawnbrokers continues to thrive in the heart of the Bronx, with Linda and her son Matthew at the helm.
“I want to see this almost 80-year-old business succeed for another 80-plus years”
For Linda Pisano, the world of pawn was never in her plans. Her ambition lay in the realm of construction, and she “never considered going into the family business.” Instead, she studied engineering and went on to build a career as a construction engineer, tackling major projects for the Port Authority of NY & NJ.
Her son, Matthew Pisano, on the other hand had a childhood dream of joining the family business. His earliest memories are tied to the pawn shop, and the ‘really important job’ his grandfather would give him: counting bundles of one-dollar bills in the vault. “I loved it,” he says. From the tender age of two, Matthew declared he wanted to be like his ‘Papa.’
Though Matthew studied journalism at university, that path ended abruptly in 2012 with the steep decline of print media. “Joining the family business was a no brainer at that point,” Matthew explains. He began working for Linda’s brother, Michael, who ran a separate pawn business in New England. There, Matthew put his writing degree to use, building an e-commerce department from scratch to serve as a new sales outlet for all eight of his uncle’s shops.
Life took an unexpected turn in 2020 when Linda’s cousin, Jason, tragically passed away. Up to that point, Jason had been managing Paradise Pawnbrokers’ dayto-day. Linda, whose involvement had been limited to helping with foreclosures as her father’s health declined,
Cont’d on page 42
found herself learning the ins and outs of daily operations. She leaned on her brother for guidance as well as Matthew, who by then had worked nearly a decade for Michael’s pawn business. Eventually, Matthew joined his mother in the Bronx.
Matthew says his mother’s best advice for stepping into the business wasn’t advice at all, but simply her “trusting me.” He elaborates, “her asking me to take over managing the two original stores and explicitly telling me that they trust in me to be the future of these stores was the best ‘advice’ that I could have received.”
For Linda, the joy of working with Matthew lies in “being able to rely on someone who knows what he’s doing and learning from him.”
when her grandfather ran the business. “Women were not allowed to work there. Now, most of our employees are women.”
Linda and Matthew’s individual strengths now form a complementary whole at Paradise Pawnbrokers. Matthew, representing the fourth generation, handles the daily operations, driven by youthful energy and a bold outlook. Linda, with her deep administrative skills, acts as his sounding board, ensuring the business runs smoothly behind the scenes. She muses about the early days
Outside of work, Linda enjoys gardening, solving The NY Times word games, and cherishing time with her grandson. Matthew, a keen hiker and backpacker, finds his hobbies now revolve entirely around his two-year-old son, with another child on the way. They’re already getting his little one out on the trails, helping him discover a love for the outdoors.
Looking ahead, Matthew’s goal is to open more Paradise Pawnbrokers locations across New York. “An absolute dream of mine would be to pair one of the new stores with an experience, like a speak-easy,” he adds. And while business growth is important to the Pisanos, their greatest reward is knowing the family legacy will continue.
“I want to see this almost 80-year-old business succeed for another 80-plus years,” he says, a sentiment that perfectly captures the enduring spirit of Paradise Pawnbrokers.
