NCCA - The Clean Sheet Summer 18

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THE CLEAN SHEET

THE OFFICIAL MAGAZINE OF THE NATIONAL CARPET CLEANERS ASSOCIATION SUMMER 2018

THE WCP CLEANING SHOW 2018 IN ASSOCIATION WITH THE NCCA Turn to page 4

4 NCCA EXHIBITION

12 INCOME PROTECTION

15 NEW CORPORATE MEMBER

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THE CLEAN SHEET CHIEF EXECUTIVE OFFICER Dave Wheadon

National Carpet Cleaners Association 62c London Road, Oadby, Leicestershire, LE2 5DH Tel: 0116 271 9550 E-mail: admin@ncca.co.uk Website: www.ncca.co.uk Twitter: @NCCA__ Facebook: /NationalCarpetCleanersAssociation /groups/nccamembers/ /groups/nccacorporatemembersforum/

PRESIDENT

Allan Simmons

VICE PRESIDENTS

SHARE YOUR STORY WITH US Have you got a story that would fit into our newsletter?

Tim Colenutt Paul Pearce

If so, get in touch!

DIRECTORS

Tel: 0116 271 9550 E-mail: admin@ncca.co.uk Website: www.ncca.co.uk

David Weaver (Company Secretary) Nigel Lay Martin Johns

OFFICE TEAM Lewis Scroby Lauren Willis

Cover Image: Brintons Abbotsford Ivory Kilgour

Opinions expressed in this publication are not necessarily those of the Association or it’s officers or members. Whilst every effort is made to ensure the accuracy of the statements within this publication, we cannot accept responsibility for any errors, or omissions, or matters arising from any clerical or printing errors, and whilst every care is taken of manuscripts and photographs submitted to us, we can accept no responsibility for any loss or damage. ©Carpet Cleaners Association Ltd 1994 (Trading as the National Carpet Cleaners Association). No part of this Newsletter may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the Carpet Cleaners Association Ltd.

NCCA SURVEY FORMS USING NCCA SURVEY FORMS WILL: ❚ Allow you to record vital information including any previous damage or inherent problems. ❚ Provide you with an evidence trail in the possible event of a later problem or dispute. ❚ NCCA survey forms are available for members to purchase and come in pads of 100 with a carbonated sheet.

Visit the NCCA website to access the online shop in the members area.

www.ncca.co.uk

DIARY DATES Saturday 8th September WCP SHOW

IN ASSOCIATION WITH THE NCCA STONELEIGH PARK

NCCA STICKERS Van and machine stickers of the NCCA logo are available from the Members Area of our website.

Van stickers (21″ x 7″) £11 or 2 for £18

Machine stickers (7.8″ x 2.9″) £2.50

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THE CLEAN SHEET

CEO REPORT

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By Dave Wheadon

Welcome to the summer edition of our magazine, I hope you are all enjoying this fantastic weather!

Courses We are planning some new courses and updating others, so if you ever have ideas of any subject that needs additional training, please contact me.

variations. I respect that you are all busy, but please try and attend, even if it’s just to say hello, if you can you will be most welcome, this is your Association.

Our Professional Carpet & Upholstery Cleaning course would now have taken place in at Cleanspec Cumbria. Big thanks to Andrew and Lynne for hosting this is much appreciated. We are planning to offer more courses in regional areas, but we obviously need attendees to justify the cost.

The WCP Show

The Commercial Cleaning course has proven very popular, however we have received some feedback that Members would like some time dedicated hands-on demonstrations, so in future, we will now feature a 2nd day dedicated to hands-on experience. Paul Pearce has a vast knowledge of this sector and the course shares his considerable experience.

The date for the WCP 2018 is the 8th September again it will be held at the NAEC, Stoneleigh, Kenilworth. The feedback from Members was very positive about the venue although we had some negative feedback that we did not run any seminars.

This year I am pleased to confirm that we will be running seminars. Keep an eye out on Facebook and email, as details will be confirmed very soon!

Member Benefits Just a quick reminder about the Qdos resource.

Many members are already taking advantage of the free helplines and downloadable documents.

More information on page 8.

In October we are hosting a Colour Repair course with Julie Roberts. Many Members already taking advantage of the discounted price and bookings are already filling up.

Our mission is to ensure we increase the tangible benefits of being a member, and in the next two months you will see some new Member benefits and reduced cost benefits being introduced.

Regional Meetings

We are also placing more emphasis on effective representation, to both The British Cleaning Council and Trustmark, to ensure we are being listened to as an industry body.

We are concluding our regional meetings with Carmarthenshire (8th August) and Plymouth (9th August). We will then be looking to organise follow up meetings. Look out for your regional meeting, we will be offering some small sessions before the meeting, such as tasters for different courses we offer also some tips on Social Media, Marketing and so on.

We want to ensure all our Members’ voices are heard, and that we are fully inclusive in operating the Association. It is vital we fully understand our Members views and keep up-to-date with any regional

I would also like to take this opportunity to thank all the NCCA Directors for the amount of time, and effort they dedicate for the benefit of the Association it is very much appreciated.

Finally - If you ring me, I may not always answer, but I will call you back, I will always be honest with you, and if I can help you I will.

THE OFFICIAL MAGAZINE OF THE NATIONAL CARPET CLEANERS ASSOCIATION SUMMER 2018

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THE CLEAN SHEET

THE WCP CLEANING SHOW IN ASSOCIATION WITH THE NCCA For the second year, The NCCA are joining forces with The WCP for an even bigger exhibition!

National Agricultural & Exhibition Centre, Warwickshire

Amtech UK are pleased to be attending the WCP show 2018. We will have a selection of wet extraction machines, orbital bonnet systems, hand tools, wonder wands, and cleaning solutions on display. The equipment will be there for you try, test and examine so you can be confident in our quality products and your choice. Amtech UK will be on stand 5B next to the entrance. Our advisers have a wealth of knowledge and will be on hand to answer your questions on all aspects of carpet and hard floor cleaning. Amtech UK are promoting special offers on the day.

Legend Brands Europe will be exhibiting a wide selection of products from each of the brands we manufacture.

Dri-Eaz, Chemspec, Sapphire Scientific, ProRestore & VersaClean. We look forward to welcoming both new and existing customers to our stand, where experienced technical staff will be on hand to answer your questions. Come and see the Sapphire Scientific HOSS700 along with the 500 psi Versaclean Extractor in action throughout the show.

Distributors will be on-hand to process your orders and promote the NEW Chemspec Spotting Kit & Versaclean Spotting Machine. We look forward to welcoming you on the day.

Founded in 1974, Prochem Europe is a wholly-owned, British manufacturer and marketer of specialist chemicals and technology solutions used by professional cleaners. The company’s headquarters in Chessington, Surrey home its stockholding, sales and administration facilities as well as its renowned Training Academy. In addition to its reputation as an innovator in the development of products targeted at specific cleaning challenges, Prochem Europe is the UK’s principal commercial provider of training offering a range of industry-accredited courses spanning floor, upholstery and hard-surface cleaning as well as stain removal.

Training courses are additionally held in the regions and at the premises of authorised Prochem distributors.

SATURDAY 8TH SEPTEMBER STONELEIGH PARK

Come and see how you can be GDPR compliant with ALL your database and marketing activities using GetBookedUp. GetBookedUp is much more than a client database, it will streamline your paperwork and admin systems, effortlessly creating quotes and turning those into a job and then Invoicing on completion, and so much more. Use on a tablet PC out in the field for maximum convenience and usefulness, or in your office if you have admin support.

There is an Edition to suit ‘man and van’ through to Multi van with office staff networked systems. Take control of your admin and reclaim your evenings with GetBookedUp in your business.

Don’t Stand Still. Constantly Innovate.

At Solution Cornwall (World of Clean) we constantly strive to make our existing products even better and are about to make the Vehicle Market Shine with the introduction of a New Cleaning Range.

On display this year we have CCI CRBs and The Excentr Range as well as tools and accessories to make your job straightforward and profitable. Come visit us at the show and meet the team for a chat and some more information about what we have to offer.

For a full list of exhibitors and event information visit: www.ncca.co.uk/event/wcp-cleaning-show-2018/

www.ncca.co.uk

NationalCarpetCleanersAssociation

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THE CLEAN SHEET

QDOS

Business Support Service available for NCCA Members.

Since October 2017, Members have been able to benefit from FREE, unlimited access to FIVE different advice lines and an extensive documents library which hosts free downloadable templates and purchasable documents from our new business support service, Qdos.

Who you gonna call?

The business support service includes dedicated advice lines that can help you with a range of subjects across HR / Employment Law, Legal, Tax, VAT and Health & Safety.

Free helpline: 0116 243 7601 Ssssh! You’re in the library!

One of the main features of the business support service is the comprehensive document library, which has almost 1,000 downloadable template documents, covering a range of topics within HR, Legal and Health & Safety.

The extensive Health & Safety library provides a number of documents that are relevant and beneficial to carpet cleaning businesses: ❚ Developing a H&S policy

❚ Workplace Equipment and Vehicles

❚ First Aid & RIDDOR

❚ The Working Environment

❚ Risk Assessments and Audits ❚ Fire Safety ❚ Manual Handling and Lifting

❚ Physical Hazards ❚ Chemical Substance & Biological Hazards …and MANY MORE!

Please contact admin@ncca.co.uk with the subject heading ‘Qdos login details’, to be sent your credentials.

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10 MEMBER BENEFITS Employment Law / HR Advice

Advice to help with a wide range of subjects including absenteeism, disputes, recruitment, annual leave, legislation.

Legal Advice Advice on any business legal matter including contracts, company law, property, director or client disputes.

Debt Recovery Advice on our rights and what you can do to help get money from customers who fail to pay your invoices on time.

Health & Safety Access to advice on any health & safety matter including risk assessments, first aid, fire safety, policies and documents.

Tax and VAT Advice on tax or VAT matters including HMRC investigations, property income, VAT registration, exemptions and more.

Employment Documents A bank of employment documents covering everything from recruitment to employee exit.

Contracts and Handbooks Access to documents that you can use to create your own contracts of employment and employee handbook.

Health & Safety Documents Access to over 250 documents covering risk assessments, policies, regulations plus a H&S gap analysis.

Legal Documents Access to over 200 business legal documents such as check list, online trading, intellectual property and partnerships.

Health checks Access to free HR and H&S health checks which are easy to complete and provide an instant result, giving you a view of the health of your current HR and H&S systems.

THE OFFICIAL MAGAZINE OF THE NATIONAL CARPET CLEANERS ASSOCIATION SUMMER 2018

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THE CLEAN SHEET

BUYER BEWARE!

By Derek Bolton

I am sure that you will all have come across those two little words many times in your life usually when making a purchase. It is often used when discussing contractors in various sectors including ours, such comments are often made as a result of a bad experience. Heard it all before have you? call to their head office to ask them to check the quotation for my Terms and Conditions, which incidentally doesn’t mention Trade Discounts.

Of course, hopefully you will ALWAYS have already asked for a written acceptance of your quotation.

The balance of the due payment to me has always been made immediately.

I would like to look at this from a different angle if I may based on experiences that I have had also other people in our business who have discussed them with me.

Firstly, do make sure that you have your payment Terms and Conditions clearly displayed on all estimate, quotations and invoices. Some prospective commercial customers may spring a little surprise on you after the work has been done. Without some written ‘back-up’ you could find yourself losing out financially.

On all your documents specify clearly when (and how) you want to be paid…

TERMS: Payment net within 28 days (you set your own time limit) from date of invoice.

This will stop some sneaky contractors deducting a so called ‘Trade Discount’ from your invoice total… I have had this tried on me several times with amounts between 5% and 10% being deducted from my invoice total. A polite telephone

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Don’t forget to always obtain a signed satisfaction note immediately after the completion of the work. It has been known for contractors to refuse payment a short time after the work has been carried out…in the intervening time other workmen have been using the areas you cleaned as a main thoroughfare through the premises.

Contractors in the Building Trade are notorious for this sort of thing. I have heard that some Estate Agents employ similar tactics too.

NEVER be embarrassed about asking for your payment, you have done the work and are entitled to payment. Some company’s charge interest if the payment in not made on time, this needs to be specified in your Terms and Conditions.

Send your invoice IMMEDIATLETY after completing the work. Don’t wait until the end of the month.

Most businesses close their books several days before the end pf the month and you could wait an additional month for payment if you miss it.

I hope that this is of some help to many of you, as you can see it really is BUYER BEWARE!

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THE CLEAN SHEET

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POSITIONING AND PRICE

By David Coker

How did you decide what to charge for cleaning carpets?

I’ve found that most carpet cleaners don’t think about their pricing at all. In fact, what most cleaners do is find out what everybody else is charging and THEN decide what they will charge, often somewhere in the middle.

Now the easiest way to do this is to have different packages at different price points. These can really boost your job value. In fact, if you’re not packaging your services you’re leaving a lot of money behind.

But really, there are only two places you can be from a marketing point of view…

Recently, I had an experience that shows the value of having a top-end package but not necessarily for the reasons that you may think.

Let me explain…

1 The cheapest 2 The most expensive If you can be the cheapest and make it work (and that usually means having lots of employees) then the only marketing message you probably need is that you are the cheapest.

But if you can’t be the cheapest there’s no advantage in being second cheapest. ‘Use us because we’re the second cheapest!’ is NOT a good message to the marketplace.

The fact is though… there will ALWAYS be someone cheaper. But they’re going broke, they just don’t know it yet!

So, if you can’t be the cheapest (and you can’t), what about being the most expensive, premium carpet cleaning service?

I cleaned a lounge/diner recently and offered the homeowner a choice of packages for cleaning.

He chose the top package at a cost of nearly £300.

It included adding soil and stain protector after cleaning. But it was the reason WHY he chose that package that was interesting.

When we were doing the job, he remarked that he chose that package because… and this is what he said… ‘He wanted the BEST’. Yes, he wanted the best! The job total was just under £300 and took 2 hrs 10 mins.

Another good reason to package your carpet cleaning services and charge premium prices.

In this business, everyone is trying to be cheaper but no-one is trying to see how they can charge MORE. But it’s a much better place to be because you are not competing with PRICE and price shoppers and… ❚ You will be making much more money ❚ You’ll be dealing with a better quality of customer ❚ You’ll be cleaning much cleaner carpets To me…that’s a much better place to be!

THE OFFICIAL MAGAZINE OF THE NATIONAL CARPET CLEANERS ASSOCIATION SUMMER 2018

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THE CLEAN SHEET

ARE YOU MAKING THE MOST OF YOUR MEMBERSHIP? Trusted Local Cleaners listing

Social Media

All Members can be found on the NCCA’s website directory, Trusted Local Cleaners. Please check your contact information, cleaning services and cleaning methods are all correct and up-to-date – this helps customers find the right person for the job.

Company name, cleaning services and methods can only be changed by the office, however Members can also edit their directory listing:

Facebook: @NationalCarpet CleanersAssociation

❚ Add your company logo ❚ Add link to your website ❚ Add photos and videos ❚ Add a company description ❚ Add training information ❚ Add links to your social media profiles ❚ Add other accreditations (TrustMark, IICRC, WoolSafe etc.)

TOP TIPS • When writing a company description, be sure to use keywords to help with SEO (search engine optimisation). You should aim to write around 150 words (minimum). Your description should provide value to the customer, to result in them clicking on your profile • Encourage customers to leave you a review on your listing – add your personalised URL (https:// trustedlocalcleaners.ncca.co.uk/listing/ your-company-name) • Add NCCA as a safe sender on your mailing provider – this ensures if a customer sends an enquiry, you don’t miss out

www.ncca.co.uk

Please feel free to ‘like’ & ‘share’ our content on the NCCA’s public Facebook page. We encourage you to share content to help spread awareness of the NCCA, whilst utilising the content for your own marketing. Please be aware that members do not have permission to use the photos (other than when ‘sharing’) as the NCCA does not always own the image rights.

We have two members-only Facebook groups groups/nccamembers and groups/nccacorporatemembersadviceforum which see over 4000+ engagements every month, proving a great professional space for members to network. Send a request to join these groups if you use Facebook.

Twitter:

@NCCA__ We use Twitter primarily for the topical hashtags.

Weekly ’Tuesday Tips’ & ‘Wednesday Wisdom’ reinforces the use of professional NCCA members and the importance of professional cleaning.

Again, please ‘like’ and ‘retweet’ where you see fit.

Discounted and Exclusive NCCA Training Courses Members can benefit from discounted prices on all NCCA training courses. Depending on the length of the course, Members can get up to £100 off standard training fees AND a further discount if booking two or more delegates on the same course. Discount is automatically applied at the checkout.

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Regional and Annual Meetings

The Clean Sheet

The NCCA host a number of informal regional meetings which all members in the nearby area are invited to drop by. This is a chance to network with CEO, Dave Wheadon, the Board of Directors and the Office Team. We will be working on our 2019 regional meeting schedule soon.

The Clean Sheet magazine is produced and delivered to Members approximately every two months. The magazine gives Members the opportunity to air their views or contribute relevant content. We aim to publish topical articles, usually as a result of Member feedback or discussion on the Facebook groups.

The NCCA holds a General Meeting every 12-15 months. The GM provides an overview of the accomplishments and activities of the Association since the last meeting, discussion about the current situation within the Association and include reports from the Board of Directors. Members can understand and talk through NCCA plans and provide feedback. They also can vote on new initiatives, proposed changes and Board positions.

Key features: ❚ Corporate Members - All contact information can be found on pages 24 and 25 ❚ New Members – see who’s joined the Association ❚ Classifieds – Free listing for equipment, vehicles or businesses for sale ❚ CEO/President Reports – Dave Wheadon and Allan Simmons discuss the latest on goings of the Association

Marketing Materials Members are free to use the files in the Marketing Materials section on their social media pages and website. Just click the file to download the image, audio or video file. https://ncca.co.uk/memberdocuments/#marketing If you use any materials, please quote/link to the NCCA where appropriate: Website: https://ncca.co.uk – link our name or an image back to our website Facebook: @NationalCarpetCleanersAssociation – tag us on Facebook Twitter: @NCCA__ - include us on Twitter or use the hashtag #NCCA If you have any ideas about any marketing materials you think would be beneficial, please email: lauren@ncca.co.uk

Magazine Archive Use the Members Area of the website to access The Clean Sheet (2017 – present) and the former Newslink magazines back to 2010.

Technical Support The NCCA Directors have been involved in the carpet and upholstery cleaning industry for many years and are on hand to offer free advice and generally assist with any cleaning related problems.

As the Directors are not based in the NCCA office and offer their time voluntarily, please complete our technical advice form to make an enquiry and allow us to arrange an efficient response. The form can be found in the Members Area of the website.

We also sell NCCA branded merchandise such as leaflets, decals and survey forms.

These can be purchased via the Online Shop in the Members Area of the website or by calling the office.

THE OFFICIAL MAGAZINE OF THE NATIONAL CARPET CLEANERS ASSOCIATION SUMMER 2018

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THE CLEAN SHEET

PROCHEM EUROPE

STRENGTH IN SPECIALISM It seems, that in the main, there are two types of cleaning chemicals and technology provider: one that presents a limited number of often perfectly good products to cover the broadest range of needs – and another that develops solutions dedicated to the specific needs presented to cleaners. An international market mainstay in the latter camp is Prochem Europe.

This year sees the company maintain its focus on delivering specialisms as well as supporting their application with a programme of quality training courses held at its headquarters in Surrey and in the regions.

Recent introductions to the Prochem Europe 2018 portables ranges include the new Powermate 1200.

A lightweight easy-to-manoeuvre extraction machine power wand, it has a self-levelling cylindrical 2500 rpm brush, 12” vacuum head and 25 ft. power cable.

Speaking of anniversaries, the Powermate 1200 was a star turn at the NCCA’s AGM and 50th anniversary in Warwick earlier this year where Prochem Europe received a Special Recognition Award.

Yet, this special relationship goes beyond receiving awards. Last year saw the numbers of cleaners training with Prochem Europe increase heavily and a large percentage of this increase is down to a new initiative with the NCCA.

Sometimes, it’s the simplest solutions that turn heads. Take the new Teflon Wand glide Clip-on accessory for Glidemaster 30 cm (12”) wands, delivering smooth glide performance over all types of carpet.

Chemicals scoring highly in your opinion include Fresh Breeze Odour Neutraliser, a new technology odour neutraliser concentrate for carpets, fabrics and professional restoration cleaning, featuring a hard-working micro-encapsulation formula with odour absorber.

And then there’s Extraclean: an advanced microencapsulation extraction cleaner for carpets, rugs and upholstery, it has an anti-resoiling formula with odour neutraliser. It’s WoolSafe-approved for wool carpets and rugs.

Just past a 40th anniversary here in the UK, Prochem is still innovating when it comes to tackling the many and varied problems you are likely to encounter in your day-to-day business on site.

www.ncca.co.uk

NCCA entrance examinations have started to be held at Prochem’s Training Academy in Chessington for delegates attending a package of One-day Carpet and One-Day Upholstery courses.

The development is proving popular with cleaners located in south east England, saving a journey to the NCCA’s headquarters to attend exams.

The vast majority of the UK’s cleaning professionals recognise the benefits of sourcing solutions from specialists like Prochem Europe.

Industry associations such as the NCCA likewise see a role for specialists in helping members scale the high skills benchmark set to attain membership.

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THE OFFICIAL MAGAZINE OF THE NATIONAL CARPET CLEANERS ASSOCIATION SUMMER 2018

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THE CLEAN SHEET

DO YOU NEED INCOME PROTECTION INSURANCE?

By Kyle Coughlin – Head of Protection at BeSure Broking Services Each year one million people in the UK find themselves unable to work due to an accident, sickness/illness or injury (ABI 2017). Income protection insurance is designed to give you cover if you can’t earn an income for those reasons. If something happened, you need to ask yourself the question ‘How would I cope?’. You’ll need some way to keep paying the bills and you might want to consider income protection insurance.

In essence, the policy replaces your income until you can start to work again, this helps remove any financial worries or struggles that plague most people in this situation. In my opinion this is the most important policy you will ever have.

To help understand why, I conducted a short experiment putting myself in this situation and having to rely on the government and the Statutory Sick Pay (SSP) of £92.05 for a week. I kept a brief journal of how this money was used.

The question is, can I survive purely on the £92.05 I have available.

We pick up the experiment on a Monday morning: Monday: 7am: It’s the middle of July, it’s 20 plus degrees outside already, my daughter is still asleep so knowing I am on a budget I decided to raid the fridge to see what I can put together for lunch today. My daily delight of the local deli or Greggs has unfortunately gone out the window. This puts me in a bad mood to begin with! After making a sorry looking sandwich of ham and mayo and grabbing an apple I’m ready for the day ahead. I feel good, I am yet to spend a penny, however on the other hand I am yet to leave the house.

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1pm: Lunch time! I reach for my sandwich, I must admit it tasted better than it looked although I could have murdered a biscuit and a cup of coffee by the time I finished my apple.

5pm: ‘It’s your turn to cook’- text from the wife.

A sudden realisation hits me, I head to my local Tesco and start to wander around aimlessly think how to make a cheap meal, I go to every man’s specialty -Spag-bol, I gather all the ingredients and head to the checkout, £10.40 later I have a meal but no wine or dessert so I know my wife will be a little bit disappointed but I end the day with £81.65.

Tuesday: 9am: I realise a handful of bills have yet to be paid, I check my account the £81.65 drops right down to £38. This hits home, my budget has been halved without even a say in the matter.

1pm: It’s Lunch again, I warm up the leftover Spag-bol feeling a little more satisfied than yesterday.

7pm: After a long day in work, I pick up my daughter and head home. Normally this situation would I would be primed for a chippy tea, adding up the cost in my head I know we can’t afford it, I go home and settle for turkey dinosaurs and beans, which my daughter scoffs, the wife not so much.

Wednesday: 12.30pm: I’ve finally lost the plot, I’ve forgotten my lunch, I have no choice but to wander to the local shop and grab myself a meal deal. I get distracted with some grapes and a KitKat £33.20 remaining…

NationalCarpetCleanersAssociation

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THE CLEAN SHEET 6pm: It’s Wednesday, which means one thing – 5 aside with the boys. Although I look forward to this every week, the £5 cost adds a guilty feeling. £28.20 remaining and we are only half way through the week.

Thursday: 8.30am: As I drop off my daughter to the childminder she reminds me that its playgroup day, I hand over another £4… £24.20 left and I’m starting to feel the pinch.

1pm: Another ham sandwich, another day I could murder a steak bake from Greggs.

6.30pm: Arrive home to a knock at the door – the window cleaner! I can’t believe it, £10 later and I’m down to £14.20. Another raid in the cupboards and it’s beans on toast for me. The wife has resorted to eating up her parents’ house.

Friday: 11am: I’m sat in the office and I know what’s coming, one of the guys mention Hannah’s Diner and there’s a buzz around the office. Sadly, no breakfast roll for me I settle for my protein shake.

At this point I’m fed up on living on SSP. There’s a smell of bacon in the office and I’m a handful of days in. I’ve emptied my cupboards, cleared out the freezer and have a grumpy wife. Friday drinks have been cancelled and I’ve agreed to settle for a night in (even putting up with Love Island to keep the wife happy). I stretch to the cheapest bottle of wine I could find - £10.50 left…

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burgers and a few beers. We sit in the sun until my daughter begins to tire and head home.

I find myself sat in the kitchen reflecting on the past week – although I have survived, I’ve done so on the supplies I have, my cupboards and fridge have been stripped bare, there is no washing powder left. I have zero chance of doing the weekly shop and finally I have an unhappy wife.

Overall on this occasion this is an experiment – tomorrow I know I can return to normality, but whilst I sit here with minus £2 odd to my name I honestly don’t think I could survive like this for another week if I was put in the position of being off work due to an accident or illness. If I had conducted this experiment during the week my mortgage payment had been taken I have no idea how I would have survived. The harsh reality is I wouldn’t have! The everyday basics suddenly become a luxury.

Given the situation, I’m sure over time I would get better on raining in the spending, however if I was truly off work would I want too? The obvious answer is No! At the point of ill health, the outgoings may be at an all-time high with various trips to the doctors or hospital. As my daughter gets older the cost goes her upbringing and standard of life increases. As a parent I would never want my children to suffer financially - Every parent’s instinct is to give their all to their children.

The weekend: Saturday: As I sit there thinking what to do to keep my daughter happy we set off to a local family friendly farm. My daughter loves every second, she’s been followed by ponies, held a rabbit and belly laughed at the chickens. We end the day sat in the café, 2 adults and 1 child’s meal later – The bill comes to a little over £12. Whoops! I’m now in SSP debt! A cheap day out suddenly got very expensive.

Sunday Afternoon: The in-laws have put on a BBQ; a little bit of joy comes back as I feast on free

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THE CLEAN SHEET

Still not convinced?

If you are still yet to be convinced of the value of Income Protection, below are some important statistics from Liverpool Victoria (one of the largest UK insurer’s and providers of Income Protection).

LV Income Protection Claims 2016 statistics

7 years, 7 months

£14,695

Average length of time we pay a claim

Average amount of benefit claim paid

45

Average age of female claimants

Example of potential cover based on the information above:

47

Average age of male claimants

Average amount of benefit claim

£14,695

The need for an Income Protection policy is at an all-time high in the UK more and more people are put in the situation of relying on SSP and face financial hardships and in some instances bankruptcy, if this situation was real my Income Protection policy would have taken away all the financial stress that comes with being off work.

My bills would be paid, my cupboards would have food in them, my wife and daughter would be happy and most importantly I could focus on my health and recovery.

With cover starting at less than £1 per day it makes no sense not to have Income Protection!

x

20

Youngest age of claimant

Average length of claim

7 yrs, 7 mths

=

Source: www.LV.com

Average amount of claim

£111,437

an Advisor is important. I can ensure I understand your needs and requirements and tailor the policy exactly to you, along with reviewing any existing cover. I can explain how the policy works, tailor it around your health & lifestyle, ensure you are placed with the right provider and remove all the if’s, buts and worries, all free from any fee’s – All it takes is a phone call or an email and I can handle the rest.

To enquire about Income Protection and get expert advice please contact Kyle Coughlin at BeSure:

I am not naïve to suggest there are no catches to Income Protection, the policy must be set up in a correct manner – 100%. This is where speaking to

Direct Dial: 01446 728 289 Cardiff Office: 02922 400004 Mobile: 07985 268977 Email: kyle@besure.insure

www.ncca.co.uk

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NEW CORPORATE MEMBER & MEMBER BENEFIT

PROFESSIONAL TELEPHONE ANSWERING SERVICE In an industry where consumers have easy access to lists of online or offline competitor adverts, it has never been more important to answer the phone punctually and professionally.

Calls going to voicemail, diverted to mobile or answered unprofessionally are simply not good business practice as the impulse attitude is to not leave a message and or to call the next service provider…and another opportunity is missed!

From the outset, Factotum spends time getting to know and understand you, your business and customers before creating call handling protocols to meet your specific needs. The result being that every call is answered promptly and professionally and managed in line with your instructions leaving you free to focus on working without interruptions, yet confident that this element of your business is in safe and professional hands.

Factotum provides personalised telephone answering services that work in partnership with your business, effectively fulfilling the role of a virtual employee, but without the costs and implications of employing staff.

From sole traders to NHS Trusts, Factotum has been providing service to businesses for 15+ years, including a number of NCCA members who see Factotum an essential factor within their business success. It is that experience together with NCCA’s quality control and market research activities that has resulted in the NCCA selecting Factotum to provide an exclusive telephone answering service for members.

When handing over your business calls to someone else you need to be confident they are 100% professional, capable of using their own initiative, and know how to use good old fashioned common sense! Factotum prides itself on being part of your business, managing your calls with the care and attention to detail you would expect from a member of your team.

Depending on members requirements and budget, members can now access a choice of 2 services, NCCA Virtual and NCCA Virtual Plus.

NCCA Virtual provides call management to include up to 6 information field such as who, where, why and contact details with calls either transferred or the information forwarded by email or SMS. The cost is £29.95 per month including the 1st 20 calls with additional calls charged at 98p.

NCCA Virtual Plus collects additional information as required and or an online diary for £34.95 and includes the 1st 20 calls with additional calls charged at £1.67 to reflect longer duration calls.

For further details call 01638 576408 or visit ukfactotum.com/ncca

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THE CHALLENGE OF LATE PAYMENTS

Always a challenge to any business, fuelled by concerns over Brexit and the fluctuating pound the problem of delayed or late payments is reaching epidemic proportions – and is potentially fatal for the smaller business.

A staggering 84% of small businesses profiled by the Federation of Small Businesses (FSB) claim to have been effected in this way and for many, late payment is the norm rather than the exception.

As a result, agreed payment terms are stretching, placing unmanageable pressure on cash flow and crippling small companies and start-ups.

Indeed, it is estimated that 50,000 businesses close each year due to late payments, costing the economy £2.5bn.

It is estimated that small businesses spend up to 10% of their time chasing overdue invoices (adding up to 1.5 days each month) and when payment is late, productivity invariably declines, creating a knock-on cost to the business.

However, there are ways that businesses can manage late payments. Ensuring prompt payment every time is the ideal to aspire to, and risk can be minimised by implementing the following steps: ❚ Lay out clear payment terms before a quote has even been accepted. This way the customer is notified in writing at the start of the relationship on how (and when) they need to pay. ❚ Send invoices as soon as the invoice is due and follow up regularly, and if needs be phone the customer. This prevents payment inertia and will save problems further down the line. ❚ Keep accurate records and produce transparent invoices that show exactly what is being paid for and when. ❚ Offer easy and varied payment methods.

By making it simple and as fast as possible for your customers to pay, you can save a lot of time and remove a potential barrier for payment. There are many new software applications directly targeted at small businesses which make this process far more efficient. ❚ Have a clear, step-by-step process for the entire payment collection process from quote, staged payments, all the way through to chasing the payment when the due date is passed. This will allow you to track each project and act accordingly the moment a payment goes late.

The general rule of thumb is that the later a payment gets, the more difficult it is to collect debt. By sticking to a clear process this will provide early visibility of any potential bad debts. www.ncca.co.uk

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TOP TATTOO

New Member, Richard Clark celebrat joining the NCC A.

es

Trusted Local Cleaner of the month

2018 WINNERS!

JULY - North Star Cleaning JUNE - Carpet King Oswestry MAY - Stuarts Carpet & Car Care APRIL - Carmarthenshire Cleaning MARCH - LiftOFF Cleaning Ltd FEBRUARY - Camiyo Ltd JANUARY - In Depth Carpet & Upholstery Cleaning

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CELEBRATING 30 YEARS IN BUSINESS

Our family business Executive Cleaning Services (SW) Ltd is 30 years old this year.

My dad, Phil Hill, started the business in 1988 after leaving the dockyard in Plymouth. My mum Sandra joined him in the mid 90’s. During the 90’s and early 00’s they had created a successful business with several employees and 3 vans. I started to work for our family business in 2001, after leaving school. I had been cleaning carpets and helping out for many years before that, so I always knew I would end up joining the family business.

Over the years our little family business has seen some high points and some low points, but we have always managed to hold together as a family and a business and push through the hard times to enjoy the good times.

On behalf of our family business I would like to thank all those that have helped and supported us in the cleaning world and in our local business world.

Here is to the next 30 years…

Andi Hill aka Captain Rug Wash

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8 STEPS TO A PHENOMENAL CLEANING & RESTORATION BUSINESS

By Howard Partridge

PHENOMENAL SUCCESS STEP 7:

PHENOMENAL ADMINISTRATION SYSTEMS So far in this series of articles, I’ve shared with you that, in order to have a successful cleaning and restoration business, you must have goals, a business vision, a plan, sales systems in place and a proven operations structure in your company.

The next installation in this series looks at administration.

Administration is comprised of everything you do to track your numbers, the internal processes for running your office, and making sure you have adequate insurance and legal protection.

To create a successful, profitable company, you need an abundance of data to make the best decisions for your business. Your goal should be to produce the data automatically and consistently.

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The one and only reason your business exists is to be a vehicle to help you achieve your goals. You and your business are on a journey.

If you’re on a journey, don’t you need to know how you are tracking? You need mile markers.

Regardless of the type of vehicle you have, you need an instrument panel.Do we have enough fuel to get to our destination? How much longer do we have to reach our next goal?

Can you see that without statistics, you’re actually driving blind?

THE GUESSING GAUGE When I graduated high school, I was an 18-yearold, rebellious teenager. It was a miracle that I actually graduated.

The moment the ceremony was over, three of my friends and I jumped into my old jalopy of a car to head to the beach and party for the weekend.

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THE CLEAN SHEET My old car… what memories. I bought it for $250 with my pay check from a night-time, stock boy job at the grocery store, which I had to do because I wrecked my good car, and my mother and stepfather took it away from me. I decided to show them I didn’t need them and bought the jalopy.

This car was so bad its missing muffler caused an awful white smoke to billow up into the backseat of the car, which meant the windows had to be open even if it was raining. Otherwise, anyone in it would die!

It probably won’t come as a surprise that the gas gauge didn’t work either. So, I had to guess whether I had enough gas, and in those days, we didn’t fill up.

We scraped up change when we needed gas.

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bank account, he was satisfied. “Don’t you want to know how you are really doing?” I pressed. “No because I might get depressed!” he exclaimed.

The good news is that, when you truly know how you are tracking on your life and business journey, you can make the course corrections you need to make. Having the right feedback is key to making a profit in your business. You also need to work smarter, not harder.

Remember that the one and only reason your business exists is to be a vehicle to help you achieve your life goals.

So there my friends and I were, driving down one of those dark, lonely back roads of Alabama, when we lost the ‘guessing gauge’ game.

Two of us ended up walking for miles until a headlight appeared in the distance. When it got closer, we flagged the car down. It was full of people, but really wanting to help, they suggested we prop up the trunk lid and sit. Before we knew it, we were headed down the road with our feet dangling out of the back. Eventually, they dropped some folks off and took us to get gas.

Most small business owners don’t have enough data to make the right decisions and don’t really know how to produce that data. Most are using a guessing gauge in their businesses rather than operating by real statistics.

If you are one of those who isn’t paying attention to your stats, my bet is that you’ll be shocked to find that that the numbers aren’t as good as you think they are. Soon you’ll be stranded and out of gas. That’s bad news!

BLIND FAITH About 10 years ago, I was mentoring one of my coaching members, and I asked him about his profit margin.“I don’t want to know,” he said. He went on to say that, as long as he had money in his

“Money isn’t the most important thing in life, but it is reasonably close to oxygen,” Zig Ziglar used to say, adding, “Sometimes you really need it!”

The fact is your business must make a profit. If you want to have a successful business that is profitable, predictable and turnkey, you must address this area of your business. If you want to work less and make more, you’ve got to look at the finances of the business.

The point is, if you don’t know what your stats are, you are driving blind. In the past, I never wanted to know anything about the numbers.

I just wanted to take care of my clients. In fact, I didn’t want to be a businessman. Imagine that.

To me, a businessman was a boring, heartless person that only cared about money. I just wanted to provide phenomenal customer service, and I figured, by doing that, my business would do fine.

Do you realise that you can have a $2-million year and spend $2.2 million?

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BUSINESS OR HOBBY

TRACKING YOUR BUSINESS

You may be like I was many years ago. You may love doing what you do. You may love serving your customers. You can be the best technical person in the world and be broke. You can be the best customer service person in the world and be broke.

There’s an old saying that goes, ‘anything measured improves.’ It’s funny how the human mind works.

When you have actual data in front of you, and you have a written goal, it’s interesting to see how just that process alone can improve the numbers.

If you’re going to go broke, why not enjoy it? Sit on your back porch and have a glass of tea. Go to the beach. Instead of working 24/7 going broke, have some fun. Has it occurred to you that those customers who don’t want to pay your price aren’t going to care that you can’t retire?

Tracking and posting your numbers causes you to work hard on the strategies and systems to produce the result. Here’s a list of the most important things to track:

HEALTHY PROFITS CURE BUSINESS EVILS What is a business ‘evil?’ Some examples include: ❚ Taxes ❚ Unpaid invoices you have to write off ❚ An employee who steals ❚ Damaged equipment or lost resources ❚ A former accountant who didn’t file your franchise tax properly, which costs you $35,000 ❚ Periods in which sales just don’t come in like you expect You’ve got to have healthy profits to overcome these evils. You can no longer just squeak by.

The last recession caught a lot of business owners in a precarious position. They had not positioned themselves adequately and were getting by on thin margins to start with.

HEALTHY PROFITS MAKE A DIFFERENCE When you have healthy profits and no evils come along, guess what. You have extra money to do all sorts of wonderful things.

Of course, you can use it in your business to pay off equipment, to take your business to the next level or to bless your staff with bonuses. Or you can give money to your favourite charity or

Total sales: Have you set your sales goal? If not, your tracking won’t mean as much to you. When tracking your sales numbers, you should post them some place you and your staff can see them every day. Even if you are a solo operator, post your sales goal and tracking where you will see it several times a day.

Our subconscious minds are designed to go to work on problems even when we aren’t thinking about them consciously. When you plant your sales goal in your mind several times a day, it gets burned into your subconscious. Humans do what they see.

Upsells: The most profitable sale ever made is the upsell, and this is definitely something you want to track. Again, track them as often as they happen, and post them where everyone can see.

Sales by category: Every business should have multiple products or services (also called ‘profit centres’) so there is more to offer the customer.

This makes upselling possible and provides ways to grow. Which products or services you should offer depends on a number of factors, and diversifying properly is a long, important discussion by itself, but for our purposes here, we need to know how much we are selling of each product and/or service.

someone who is struggling.

Sales by source: This kind of tracking pinpoints where your clients come from. Have they used your service before? Were they referred? Did they come from an advertising source? If so, which one, and how much did it cost?

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Average order: Whether you sell a product or a service, it is important to know the average amount of each transaction/order.

I find that many small business owners are missing this vital stat. The goal here is to determine the running percentage of your COGS.

Sales closing rates: Another valuable statistic comes from tracking leads and prospect activity.

Whether you do a traditional process in which a prospect calls your company, and you do a sales presentation, or you have a website where you generate leads, you want to track this activity.

Gross profit: Gross profit is the amount that is left over after subtracting the COGS from the total income. Also called the ‘contribution margin’ because it is the amount that ‘contributes’ to the overhead and profit.

Returns or re-services: These produce not only a financial cost, but also a branding cost. This is something that needs to be closely monitored.

It’s hard not to get emotional about refunds or returns. Instead, put your thinking cap on, and find out how to solve the problem.

Are you attracting the right type of client? Is it a service issue or the way the product is being presented? If the client isn’t doing his part, try to figure out how you can help him get more value.

YOUR INCOME STATEMENT Your profit and loss statement (also known as your income statement) tells whether you made money — or not. There are only five numbers on any income statement, whether it’s the smallest business in the world or one of Warren Buffet’s companies. My goal for you is to plan your future income statement on a cocktail napkin. Once you understand the five numbers, you can create the picture simply and easily, but you must understand each of the five numbers first.

Income: All the revenue or sales you make less refunds.

COGS: Cost of goods sold, also known as ‘variable expenses,’ are expenses that vary with the amount of income. This typically includes labour and materials.

Fixed expense: Also called ‘overhead’, these expenses don’t change drastically with swings in revenue. Your advertising might change some, and you may have some things in fixed expense that vary depending on where your accountant has things listed on your chart of accounts, but basically it stays the same whether you do one dollar or a million dollars in revenue.

Net profit/loss: The amount of money that is left over after all expenses is the amount that helps fund your life goals. Of course, the amount listed here may not be the actual amount, depending on depreciation, interest and the way that accounting is done.

However, when you do what I call a 12-month ‘cash flow budget’, you can predict how much taxable income you will likely have once you know your first four numbers.

No matter how many line items you have on your income statement, they are grouped into those five categories.

Income – COGS = Gross Profit – Fixed Expense = Net Profit/Loss ACCOUNTS PAYABLE Be sure to always have a pulse on your monthly bills and be able to report your accounts payable at any point.

You could be showing a lot of cash, but your outgoing bills can wipe it out quickly.

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ACCOUNTS RECEIVABLE Another big mistake is not having a process in place to bill your clients and follow up on a regular basis to make sure you get paid.

In fact, don’t bill people unless you absolutely have to. Do a credit application, and/or take a company credit card that you will bill if you don’t receive payment within 30 days.

If you service residential clients, it’s insane to bill them unless they are ultra wealthy and truly pay their bills with a check from the office.

BALANCE SHEET

Your balance sheet shows what you ‘own’ and what you ‘owe’.

It tells the story of where you are and where you’ve been. It also reveals what your vehicle is actually worth.

Your net worth is very important, and it is increased by your profit. Although this is not something you’ll stress over weekly or monthly, you do need to become familiar with it and follow it over time to make sure it is accurate and that you are increasing the net worth of the business.

OPERATIONS TRACKING Tracking is not exclusive to the financial side of the business. Marketing, sales and expenses obviously directly impact the numbers that are easily known, but marketing and sales also are supported and validated by service, which impacts the numbers in repeat and referral business.

The desired outcome of your successful operations system is to exceed your client’s expectation — to wow them — by making them feel special. How do you track that? Feedback from clients is the best way. Do you have a way of seeing what they feel?

There could be many production stats to measure

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in your business (like production rates per hour), but here’s a quick-list of things to track that will help you in your small business if you aren’t already doing them.

Client feedback surveys: Close to 90 percent of unsatisfied customers will never let you know because they don’t want to create conflict. They have been trained that few business owners care enough or really know how to handle a complaint, so it is easier for them to just go somewhere else. Having a way for them to give you feedback anonymously is vital.

A simple way to accomplish this is a survey. It can be online or offline, depending on what they are buying and how it is delivered.

On-time tracking: How often are your staff members on time to work? How often do you deliver your product or service on time? If you aren’t on time, you’ve already blown the service experience.

Having automatic reporting on these items can alert you to issues before they become epidemics.

Did you notice that I said ‘on-time’ tracking instead of ‘late’ tracking? You want to recognise the good that people are doing because individual recognition is the most powerful motivator people.

‘I caught you’ cards: These are cards for team members or clients to recognise a team member for something specific. A fun thing to do in your team meetings is to read these and recognise those that are ‘written up’ — in a good way. I have noticed these cards at hotels as well.

Track the number of positive comment cards you get on specific employees, and reward those employees for their good work. Behaviour rewarded is behaviour repeated.

In the next installment in this article series, we’ll talk about the most important system of all… leadership.

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MEET THE DIRECTORS

DAVID WEAVER This year is the 50th Anniversary of the NCCA and as Events Director, if I could have a birthday wish, it would be to see you all NCCA members come to Stoneleigh in September to further enhance and develop their own businesses.

My career started as a Technician Apprentice for Marconi making and designing Missiles, Torpedoes and Laser guided bombs. I joined Vickers and worked on the hydraulic and electro-hydraulic systems of aircraft, such as the Boeing 767, Airbus A320, Fighter jets;- Tornado and Typhoon. This gave me the opportunity to assist, in the performance development of Active Suspensions systems on Formula 1 cars for Williams, Benetton and Lotus in the 90’s.

I joined Smiths Group and worked on Medical Devices such as vacuum steam sterilizers, operation tables and tracheostomy tubes.

My engineering back ground combined with Calibration, Quality Assurance, Non- destructive testing, Failure Mode Effect Analysis, Taguchi.. soon led me in to Marketing and Sales roles working in the USA for Smiths Medical as Director of Marketing and my final position of Global Marketing Manager.

In 2006 with a young family of three girls 8, 6 and 3, traveling the globe on planes that I had helped to keep in the air made me change my focus. I left the medical sector and started my own Carpet & Upholstery cleaning business.

Trained by the NCCA and operating as a sole trader, I purchase my first machines a ‘Host Free Style’ dry cleaning machine and a Ninja 400psi

extraction machine, operating out of a Vauxhall Vivaro Crew Van.

I really enjoyed working for myself and seeing my business grow year on year.

In 2010 my wife, Melanie became NCCA trained and we completed the NCCA hard floor cleaning course.

In August 2010 we open our first rug cleaning workshop. Each year investing in new equipment and continually training through the NCCA and by Corporate Members. In 2011 we became a Limited company Weaver (UK) Ltd and our strapline ‘Weaving Magic’ we loved the job satisfaction and seeing our business grow with over 80% of our business coming from repeat customers.

2013 We move to new premises to increase the size of our rug cleaning facilities an introduce a 3m Rug Centrifuge and self-designed rug drying frame. We are Advance NCC members and carry the TrustMark.

Now with my business fully developed and 3 older daughters looking to take over the reins, my wish is to help other carpet cleaners make a success of their businesses. So I am on the Board and will do everything I can to encourage carpet cleaners to have a continuous training programme and meet and interact with the corporate members to try out new machines, techniques and tools and solutions.

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CORPORATE MEMBERS

The NCCA is fortunate to have the support from many leading suppliers in the industry.

These organisations are proud to be associated with the NCCA and we welcome their support.

Please find their company details below.

Allied Insurance Services Ltd www.alliedinsurance.co.uk 0844 8156211

Alltec Network Ltd www.alltec.co.uk 01763 208222

Ashbys Cleaning Equipment www.ashbys-uk.com 01795 436999

AutoCleanseUK www.autocleanseuk.com 01252 319391

Bio Productions Ltd inc. Stapro www.bio-productions.com 01444 244000

Camberford Law Plc www.camberfordlaw.com/cleaning 0208 3155000

Cleanerswarehouse Ltd www.cleanerswarehouse.co.uk 01772 434333

CVM Vehicle & Finance Solutions www.cvmgroup.co.uk 01489 880050

BeSure www.besure.insure 02922 400004

ChemDry Franchising Ltd www.chemdry.co.uk 01482 888195

Cleanspec Cumbria www.cleanspec-cumbria.co.uk 01768 865812

Dry Fusion UK Ltd www.dryfusion.com 01772 433711

M N EM EW BE R

Coversure Insurance Services (Kidderminster) www.coversure.co.uk/kidderminster 01562 512822

Cleansmart Ltd www.cleansmartsupplies.co.uk 01158 240034

Amtech UK www.amtechuk.co.uk 01444 232211

Factotum Ltd www.factotum.com 01638 576408

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Get Booked Up Software www.getbookedup.com 01405 813665

Hi-Tec Cleaning Group www.hiteccleaning.co.uk 028 6634 1416

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Host UK Ltd t/a Host von Schrader www.hostvonschrader.co.uk 01244 289256

Kendry www.kendry.co.uk 07968 175166

LTT Leathercare Ltd www.lttleathercare.co.uk 01423 881027

NSL Restormate www.restormate.co.uk 01670 590099

Nu Life Stone Care Ltd www.stonecareuk.co.uk 0161 4807284

Prochem Europe Ltd www.prochem.co.uk 0208 9741515

Rainbow International www.rainbow-int.co.uk 01623 422488

The Restoration Academy UK www.therestorationacademy.co.uk 01494 434772

Restoration Express www.restoration-express.co.uk 01252 726106

Revolution Cleaning Systems www.revolutioncleaningsystems.co.uk 01420 370390

Sebo UK Ltd www.sebo.co.uk 01494 465533

ServiceMaster Ltd www.servicemaster.co.uk 0116 2759000

Texatherm Systems Ltd www.texatherm.com 01934 521155

Tile Master Global Ltd www.thetilemaster.co.uk 0161 4440377

The WoolSafe Organisation www.woolsafe.org 01943 850817

WANT TO BECOME A CORPORATE MEMBER?

APPLY TODAY!

Legend Brands Europe Ltd www.legendbrandseurope.com 01908 611211

Safeclean www.safeclean.co.uk 01235 444700

Solution Cornwall Ltd www.worldofclean.co.uk 01209 204343

Vaclensa PLC www.vaclensa.com 0161 7281800

Tel: 0116 271 9550 E-mail: admin@ncca.co.uk Website: www.ncca.co.uk

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COURSE DATES Professional Carpet & Upholstery Cleaning

20th, 21st & 22nd September 15th, 16th & 17th November Leicester

Colour Repair

with Julie Roberts 3rd October Leicester

Health & Safety for Carpet Cleaning Professionals 17th October Leicester

Curtain Cleaning & Anti-Soil Protection 18th October Leicester

Advanced Spot & Stain Removal

19th October Leicester

IICRC Training Courses 2018

(Institute of Inspection Cleaning and Restoration Certificate)

IICRC CCT

11th September and 13th November

IICRC UFT

18th September and 20th November Alltec Network, Hertfordshire with Paul Pearce.

Book through Alltec. www.alltec.co.uk Course Key: CCT: Carpet Cleaning Technician UFT: Upholstery Cleaning Technician

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THE UK CLEANING SECTOR IN NUMBERS

NCCA Courses 2018

DID YOU KNOW?

£24.4bn

How much the UK cleaning sector is worth

700,000

The number of people employed in cleaning in the UK

40,300

The number of cleaning companies in the UK

27%

87%

Increase in number of cleaning firms since 2011

21%

Number of cleaning firms employing less than 10 people

Turnover increased within cleaning companies since 2010

84,000

The anticipated increase in new jobs set to be created within the cleaning industry by 2024

10%

50%

The proportion of employees The increase in who will be qualified to jobs within Level 4 or above by 2024 cleaning since 2010

383,000

The anticipated number of existing jobs which will need filling by 2024 as people retire

Data from the British Cleaning Council’s Cleaning & Support Services Industry Research Report 2017. Figures based on industry data collected in 2015.

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CLASSIFIED ADVERTISEMENTS FOR SALE – DUE TO RETIREMENT Prochem Powermax 2000 HWE with 25ft hoses and twin jet wand, additional 15 and 25ft hoses, SS Curtain tool and Upholstery tool with 12ft hoses.

Hild rotary machine with tank, drive pads shampoo brushes, floor pads and bonnets.

Electric 10ltr sprayer on its own chassis with 8 mtr hose to lance ideal for under floor or loft treatments.

Pulsatronic cleaning tank for smoke damaged items/jewellery.

200ltr vacuum unit on own chassis with 3 motors plus pump out ideal for sucking out large areas of flood damage.

2 Dritec desiccant dehumidifiers with extraction hoses for venting.

Prochem Micromist sprayer (brand new) Temperature/humidity instrument.

Sebo commercial 360 vacuum plus brushes, manuals, some chemicals and other bits and pieces.

All machines maintained and in working order. COLLECTION ONLY. Inverness, Scotland.

To be sold as complete package £3,500 (new over £16,000) Tel Gerry: 07801 593 637

FOR SALE Host Von Schrader Upholstery Cleaning Machine Complete with hose, nozzles and motorbrush. Good working order.

Vacuum motor only used 20 hours maximum since being replaced.

WELCOME NEW MEMBERS 1st Choice Carpet Cleaning Merseyside Breeze Carpet Cleaning Country Durham C W R Group Enterprises Somerset

£350 - Genuine reason for sale

Capital Cleaning Lincolnshire

Contact Anthony (in Reading) 0118 3779149 or 07951 413815

Clarks Carpet Care.co.uk Galashiels

FOR SALE - DUE TO ILLNESS

Cleaning Doctor East Sussex

Carpet, Upholstery and Hard Floor Cleaning Equipment

Family First Carpet Care Isle of Wight

Extracta Exel cleaning machine with tools and hoses, Extracta Scrubba Deluxe, Reckitt Industrial Taska Ranger 38 low-speed hard floor machine, Truvox Air Mover Fan (440mm), Sebo BS36 vacuum and professional industrial cleaning products.

Green Hills Cleaning Ltd Wiltshire

Peugeot Expert Van (MOT to 24 April 2019).

As one lot £14950 or without van £12950. Tel Tim: 01904 413612 / 07950 822939

To advertise in the classifieds please email the office: admin@ncca.co.uk

MEMBER STATS

Since publishing a referral statistics report in the last issue of The Clean Sheet there have been 91 recommendations for members provided by the NCCA. This number is made up of referrals from the NCCA office and potential customers contacting members directly through the website.

MEMBER REVIEWS

Congratulations to all our Members who have received reviews on the website. To date, we have published 1,147 reviews.

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Green Man Bristol Home Maid Clean London K E D Carpet Cleaning Solutions Merseyside Kelly’s Eye Number 1 Professional Cleaning Northamptonshire Kinetic Cleaning Specialists Essex L F Deep Clean Solutions West Midlands P K Cleaning Services Ltd Bedfordshire Raymond Candy Cleaning Company East Sussex Revita Tyne & Wear Revival Cleaning West Sussex RJS Services Carpet Cleaning Northamptonshire Rotherham Carpet and Upholstery Care South Yorkshire Sunshine Specialist Cleaning Ltd Monmouthshire The Professional Cleaning Company Kent Tilly’s Carpet Cleaning Suffolk

Telephone: 0116 271 9550 E-mail: admin@ncca.co.uk Website: www.ncca.co.uk

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