June 2016

newslink

ncca

June 2016

The official journal of the National Carpet Cleaners Association

Features:

CCC 2016 Exit Strategy New Opportunities

PictureŠBrintons Bell Twist Honeysuckle

Contents

Published monthly by:

03 From the Editor - The importance of Facebook marketing 04 From the President: The Carpet Cleaners Carnival 2016 - Have you booked yet?

06 An exit strategy 08 NCCA at the TACCA day 2016 09 Customer advice slip 10 Out and about... (part two) 13 CCC 2016 - your eight-page pull-out-andkeep guide to the event this year

The National Carpet Cleaners Association, 62c London Road, Oadby, Leicestershire, LE2 5DH. Tel: 0116 271 9550 E-mail: admin@ncca.co.uk Website: www.ncca.co.uk

Editor Nicky Law Editor in Chief Keith Robertson Design Editor Nikki Law President/Admin Director Nigel Lay

22 New opportunities

Technical Director Paul Pearce

24 Learning to restore, repair and re-colour leather

Company Secretary/1st Vice President/ Training Director Glyn Charnock

26 Managing safety: Avoiding fines or protecting the workforce?

Corporate Director/2nd Vice President Allan Simmons

Opinions expressed in this publication are not necessarily those of the Association or it’s officers or members. Whilst every effort is made to ensure the accuracy of the statements within this publication, we cannot accept responsibility for any errors, or omissions, or matters arising from any clerical or printing errors, and whilst every care is taken of manuscripts and photographs submitted to us, we can accept no responsibility for any loss or damage. ŠCarpet Cleaners Association Ltd 1994 (Trading as the National Carpet Cleaners Association). No part of this Newsletter may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the Carpet Cleaners Association Ltd.

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Membership Director Martin Johns Marketing Director Keith Robertson Director Dave Wheadon Co-opted Director David Weaver Co-opted Director Tim Colenutt www.facebook.com/nicky.law.315 www.twitter.com/NCCA_floorcare_

From the Editor - The importance of Facebook marketing

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any companies both large and small are now engaged in Facebook, using it to stay in touch with customers and reach out to potential new ones.

It is an excellent way of generating exposure for your company with no (or very little) cost involved, and it’s conversational, real-time nature makes it ideal for busy business owners for whom 'mobile marketing' - marketing on the move - is the only real option.

Of course, you may argue that not having a presence on Facebook is low down on your list of concerns. However, bear in mind that many of your customers are on it even if you are not.

Research on Internet habits suggests that around 90% of the entire online population aged 13 to 54 now use the internet to engage in social media, which means it’s a massive arena for doing business and one that is simply too big to ignore.

The NCCA understands the importance of social media marketing and, from our launch in 2011, our Facebook pages have grown considerably. We now have nearly 1,200 friends on our industryfacing page, close to 900 'Like's' on our consumerfacing page, and are achieving an ever-increasing number of people reached with our posts.

If you haven't already connected with us on Facebook, then please come and join us. We have two separate distinct Facebook profiles: 1) INDUSTRY FACING - Our industry-facing page can be found at: www.facebook.com/nicky.law.315 and includes

helpful information for anyone in the flooring and soft furnishing industry. It also includes a Group forum for NCCA members - a friendly community where over 150 people are sharing ideas, Nicky Law advice, opinions and daily Newslink Editor stories.

2) CONSUMER-FACING - Our consumer-facing page can be found at: www.facebook.com/NCCAcarpetcleaning and includes useful articles on flooring and soft furnishing cleaning - somewhere you can direct potential, or existing, customers to see information on best industry practices as well as the benefits of using an NCCA member.

So pop on, have a look, and if you see something you like just share it... and encourage your friends, family and colleagues and customers to share it too!

Help! I'm not on Facebook yet...

If you don’t already have your own profile on Facebook, go to www.facebook.com to create an account. You will find that it's a quick and straightforward process and you won't have to add lots of information in order to get you up and running. You can build on and add to this as you go.

If you need assistance with getting started, visit Facebook's help centre for advice. Alternatively, you can call me at the NCCA office on: 0116 271 9550 and I will be happy to help you.

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newslink

From the President

Nigel Lay

The Carpet Cleaners Carnival 2016 - Have you booked yet?

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he Carpet Cleaners Carnival is coming to Wicksteed Park, Kettering, Northants on Saturday 10th September 2016. Have you booked this in your diary yet? If not, why not?

What is the Carnival? Well, it is a celebration of what is good in our industry and provides the opportunity for you to network with your peers and discover what is new on the market.

The event is aimed at everyone who is involved in the cleaning of carpets, soft furnishings, hard floors etc... and it’s FREE of charge! This applies whether you are an NCCA member or nonmember, are new to the industry or have been involved in it for many years.

Suppliers and manufacturers will be showcasing machinery, solutions and associated accessories in the exhibition hall, where you can get a full lowdown of what is available to the dedicated professional cleaning operator.

Throughout the day you will also have an opportunity to learn even more through the seminar and practical demonstration programme that will run alongside the exhibition. I am not going to give too much away in my report, but please watch out for further details in Newslink and the email notifications that will be sent out as the full programme is confirmed.

As well as being a business event, the Carpet Cleaners Carnival is also a family day and Wicksteed Park has lots of attractions to keep your partners, friends and children entertained.

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Anyone wishing to travel on Friday 9th September (and stay over) can take advantage of the preferential rates for camping and caravanning on-site. There is also a selection of local hotels nearby ranging from budget hotels up to 4-star luxury for that weekend treat.

So please don't delay, register your interest and ensure that you book the date in your diary.

Come and attend the largest FREE industry specific event that is designed to give you a commercial advantage over your competition. All this is provided for YOU, under one roof, in a central location, without any charge whatsoever!

I look forward to meeting you there.

To register your interest in the Carnival this year, please go to: www.ncca.co.uk/ccc.php or ring the NCCA office on 0116 271 9550.

Member Referral Report Since publishing a referral statistics report in the last issue of Newslink there have been 72 recommendations for full members provided by the NCCA. This number is made up of 12 referrals from the NCCA office and 60 potential customers contacting members directly through the NCCA website.

Help to stamp out logo misuse New NCCA Members Edinburgh Carpet & Upholstery Cleaning Ltd Edinburgh, Lothian Infinity Carpets & Upholstery Sheffield, South Yorkshire C S B Carpet & Fabric Care Ltd Pant Y Gog, Bridgend Premier Carpet & Upholstery Care Wigston, Leicestershire Carpet King Oswestry Oswestry, Shropshire Premier Floorcare Formby, Liverpool

Member identification cards NCCA member identification cards enable representatives to introduce themselves to clients.

These cards are FREE to NCCA members and their technicians and should be renewed annually.

If you would like to order an ID card you must supply a photograph to the NCCA office, with a forward facing head-and-shoulders shot (we can crop out the background if necessary), either by post or electronically. You must clearly indicate the name/s to be displayed on each card requested.

The NCCA logo and the name NATIONAL CARPET CLEANERS ASSOCIATION are officially registered trademarks.

We need your help to ensure that only genuine members of the Association use the coveted name and logo and to safeguard our good name from use by unscrupulous individuals or companies.

If you become aware of an individual or company using our name and/or logo, and you have reason to believe that they are not members of the NCCA, please send us any evidence you can, together with any other information that might help us when we take a particular case to Trading Standards.

We accept as evidence the appearance of our name or logo on websites or any printed material. In the case of official publications we would need to know the date and name of the journal/directory in which misuse occurred.

It is in everyone's interest to help us stamp out the illegal use of our name and logo, so please be vigilant. We assure you that, with the right evidence, we will press Trading Standards to prosecute offenders.

One trader has already been successfully prosecuted for making a false statement by means of a leaflet bearing the NCCA logo. His County Council Trading Standards brought the prosecution and the company was fined and ordered to pay costs towards the prosecution.

The company was further ordered to pay compensation to an aggrieved customer.

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newslink

An exit strategy

Ken Wainwright

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ticking clock cannot be beaten and time will eventually catch up with all of us. Then the time to retire will arrive.

In the last month or so, this has been brought home to me in two ways. One positive and one negative. First the negative.

A colleague not too far from me sadly died very suddenly. He appeared to be healthy, certainly younger than myself, not overweight, physically active and didn't abuse his body. In the small hours of a Sunday night/Monday morning he was posting on one of our industry's internet forums.

At 08.30am we received a message that he died suddenly and inexplicably during the night.

I offered to help his widow in trying to dispose of his business assets. It was a part time 'lifestyle business'. As a complete package it was not marketable, so first we sold the equipment. Not too difficult, but second-hand machines do not generate much cash. Trying to sell the goodwill though, has been fraught with problems. First, there was the database. At least he had the foresight to compile a database, one of the most valuable assets our type of business can have. Unfortunately, it was very basic and rather than having each customer as a single entry with lots of invoices over the

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years, every invoice was made as a new database entry, meaning that many customers had multiple listings.

Finally there was the phone number, a vitally important asset to any business. Unfortunately, this was a private number and was not made available as part of the package. The business valuation was, therefore, less than half of what it could have been.

Now a more positive example. I have decided to retire. Well not quite, I intend to semi-retire and relocate to Cornwall where I will continue with the training side of my business and perhaps clean the occasional carpet and suite.

Fortunately for me I began to plan my exit strategy many years ago. I purchased a professional quality specialist database software

Diary Dates 2016

package for just a few hundred pounds. This software allows the user to create quotations and invoices and market directly to customers by post, email or phone. You can keep track of which marketing programmes are more successful, plus so many more features than you can shake a stick at. I also took the step of introducing a brand name as I had always traded under my own name. Finally, I made my telephone number available to be sold with the business.

My business sold very quickly for what I would consider to be a fair price. I also have another party interested should this sale fall through.

It is reassuring for me to know that the seeds I began to sow about ten years ago have now blossomed and borne fruit. I also realise that I should have started sooner.

Looking at your own circumstances, if you don't have a database you are unlikely to have a business to sell. This is important even if you won't be planning your retirement any time soon.

You could have an accident or illness and become too frail to work, and if you are a very small business or sole-trader you may need to sell up and realise as much capital as possible. Or perhaps a great opportunity will arise which means that your career will move away in a different direction. A database to sell may help you to do this. And, as in the example of my colleague above, should you die you will be able to leave a little extra financial security for your loved ones.

Don't think like a tradesman, act like a businessman.

NCCA COURSES Carpet & Upholstery Cleaning 8th - 9th July 16th - 17th September 18th - 19th November Advanced Spot & Stain Removal 27th October Health & Safety for the Carpet & Upholstery Cleaner 26th October Leather Identification & Cleaning 17th November All above courses held at NSPCC Training Centre, Leicester unless otherwise stated.

Visit: www.ncca.co.uk for booking forms and further details.

CARPET CLEANERS CARNIVAL (CCC) 2015 Wicksteed Park, Kettering, Northamptonshire 10th September IICRC COURSES (TUTOR: PAUL PEARCE) Held at Alltec Network, Hertfordshire Tel: 01763 208222 Carpet Cleaning Technician 13th - 14th September 8th - 9th November Upholstery & Fabric Cleaning Technician 20th - 21st September 15th - 16th November IICRC COURSES (TUTOR: ADAM JANKOWSKI) Held at National Flood School, Surrey Tel: 01252 821185 (Dates to be arranged) IICRC COURSES (TUTOR: ADAM JANKOWSKI) Held at Chemspec Europe Ltd, Yorkshire Tel: 01274 597333 (Dates to be arranged) Visit: www.iicrc.org for further details on all IICRC Training Courses.

NCCA at the TACCA day 2016

Glyn Charnock

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Paul Pearce at the TACCA Day 2016

Photographs ŠGlyn Charnock

he NCCA was invited, by Derek West, to attend the 2016 TACCA day on the 21st May at Crewe Alexander football club.

It's a well-supported industry event with a focus on training. And, with over two hundred cleaners registered to attend, it was obvious that we should have a presence to support the event and promote the NCCA. A few people were surprised to see the NCCA at the event but, on explaining that TACCA and the NCCA are not rivals (in that we share a common goal of raising standards), everyone seemed happy to see us there. The two organisations have different roles to play in the industry and can help each other to achieve this common goal in different ways.

With a wide array of organisations attending, providing education on a huge range of subjects, we decided to try to address an issue we see regularly in both technical questions and complaints - pre-clean surveys being either incomplete or missed completely. It is surprising how often we are asked for technical help and the cleaner doesn't know basic details like the type of fibre they are trying to clean!

I prepared example survey forms for both carpet and upholstery pre-clean surveys for people to take away, and talked about the importance of a thorough pre-clean inspection, what should be included, why it should be recorded in writing and the benefits for both your business and your clients. One point that many people I spoke to

didn't realise is that their treatment risk insurance may not be valid if they haven't prepared a written pre-clean inspection. Don’t forget, this is your proof of due diligence to minimise the risk of any damage during cleaning. Some insurers also insist that this is signed by the client. I won't go into further details as this subject was covered very comprehensively in a fairly recent (Feb issue) article in Newslink, written by Paul Pearce.

However, I will take this opportunity to remind you that we do have pads of duplicate survey forms, which can be purchased from the NCCA office, to help you with comprehensive and effective surveys. If you would like to see a sample copy before purchase, please phone the office.

Customer advice slip TrustMark Statistics for May 2016 During May the category of Carpet and Upholstery Cleaners on the TrustMark website was searched a total of 6,214 times!

TrustMark membership within the Carpet and Upholstery Cleaners category is ONLY available to NCCA members. So, put simply, that's 6,214 times NCCA members' company details were searched last month by consumers looking for a carpet and upholstery cleaner on the TrustMark website.

Why not join TrustMark this year?

Don’t miss out! If you’re not already a member, why not join TrustMark in 2016?

To see joining criteria go to ‘Benefits and Schemes’ in the members’ area of the NCCA website.

If you would like to apply to become a TrustMark member please ring the NCCA office on 0116 271 9550 or email: admin@ncca.co.uk

NCCA Shop Are you making the most of your NCCA membership?

Have you got an NCCA tie, badge, leaflets, survey forms or van stickers?

To see all the NCCA items for sale, log on to the Members' Area of the NCCA website.

NCCA Libray To avoid costly disasters, a helpful aid to your everyday cleaning is a customer advice slip.

You should ask your client to read through this before you've even got your equipment out of the van. Ask the customer if they understand the importance of the advice provided, or if they need any further clarification, and leave the advice slip with them for their reference.

Things to include on the slip would be: ŸTo use caution when walking from a damp carpet to a hard slippery surface.

The reasons for using protector tabs, and Ÿ furniture blocks. ŸA warning not to place seating cushions directly against radiators to dry, due to heat setting marks, particularly in pile velour fabrics. ŸInstruction not to place seating cushions back on the suite until fully dry. ŸInformation on how to stand seating cushions in order to air and dry either side of the cushions simultaneously. ŸAdvice on how to facilitate speedy drying times. ŸA useful spotting guide on the reverse side, as an incentive to keep the information and, ultimately, your details. ŸA caution to keep off freshly cleaned carpets until fully dry (wherever possible), particularly with outdoor shoes, to prevent tracking in soiling.

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Out and about... (part two)

Derek Bolton (Honorary Member)

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Photographs ©Derek Bolton

ast month I wrote about one of my trips to consideration. However, it is important to bear a local furniture store, specifically some in mind that the fabric may have been coloured unusual floor coverings I saw. Well... with one of the infamous pH sensitive dyes we during the same trip I also wandered amongst the quite often see… so make sure you check this! items of furniture within the store to take a sneak preview at what may soon be entering the cleaning cycle (as they say… 'forewarned is forearmed'!).

Whilst perusing the items on offer, the first thing I came across 1) 100% Wool fabric 2) 100% Polyester fabric was this rather striking chair (see pic 1, right). I have noticed that these 100% The next chair I saw on my travels (see pic 2, Wool fabric covered chairs are very popular with above) was upholstered in a 100% Polyester pile retailers at the moment (they do look warm and fabric… notice the high sheen! Please remember inviting don’t they) and I expect they will soon that Viscose Rayon (art silk) also has a high become just as popular with the public. Wool is sheen and can look very similar to Polyester. A an inherently fire-retardant fibre, so I can also see wet test on the zip end of a cushion should give it becoming increasingly favoured as a covering the game away. for furniture in hotels.

If, after the wet test, you discover that you are Wool should be relatively easy to clean as long dealing with a Viscose Rayon pile fabric you will as the high absorbency of the fibres is taken into have an important decision to make!

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a) Do you attempt to clean the fabric? b) Do you walk away?

There is almost certainly going to be a change in the fabric's appearance if wet-cleaned. So, if you decide to go ahead with a clean, it is really important that you make the customer aware of the possibility of Polyester & Viscose the change in Rayon fabric (flatweave) appearance...

BEFORE THE CLEAN TAKES PLACE! All this can (and should) be done at the survey stage.

In a previous article I mentioned fabrics with a combination of Polyester and Viscose fibres.

100% Linen fabric This is something I came across yet again on my travels. In the picture (above, top) you can see the Polyester fibres in their flatweave form in pale gold. The Viscose Rayon element of the fabric (this is the bit that will change in appearance when wet) is in a pile form in red, lighter red and orange. Fortunately, in many cases this can be visually picked up during the pre-clean survey, showing as pile distortion in the main wear areas. It's a case of a very careful inspection and qualification with the customer.

Something else I saw whilst perusing the store was a chair (see pic, bottom left) covered in a 100% Linen fabric - a cellulose fibre that may be prone to browning if cleaned incorrectly, plus it's yet another fibre that may be dyed by the manufacturer using an acid sensitive dye. There 100% Polyester

59% Polyester 41% Cotton

are several issues for you to think about here.

I also took a photograph of two cushions (see pics directly above), just the sort of scatter cushions that we all love to clean. Thankfully these two are Polyester-rich... BUT OH SO FIDDLY! Cleaning upholstery fabrics is such fun isn't it?

Finally, just a word of warning. I had a cleaner contact me recently with a problem‌ its one that Continued on next page

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I haven't come across for a few years now, although it can (and does) happen quite often.

Imagine this... a customer asks you to clean the frame of their three piece suite, informing you that they will be 'putting the cushion covers in the wash'. GREAT! I am sure you all know what is

the issue with the customer again, he finally admitted he was perhaps 'being picky' and accepted the explanation.

As the matter had been resolved satisfactorily I didn't want to upset the technician any further by questioning whether the qualification prior to the clean had been carried out with the customer, OR if the difference had actually been picked up and noted. Needless to say, however, an awful lot of problems can be avoided with a pre-clean survey... so make sure you do this EVERY TIME!

The correct insurance

Differential colour after cleaning

coming. Well, in this instance the customer did indeed put the cushion covers in the wash‌ several times in fact!

The cleaner did his bit (using the correct methods and chemicals) and then received a complaint that the fabric on the frame still looked dirty. He then returned to clean again to pacify the customer‌ it was at this point that I was contacted.

As you will all no doubt have gathered, the cleaning chemicals used by the customer (over several cleans) had bleached the fabric on the cushions... the fabric on the frame was the original colour. After the technician had discussed

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As a carpet cleaner it is important that you ensure you hold adequate insurance (in fact some insurances are a condition of NCCA membership). Check with your broker that you are covered for: ! Public Liability - this covers you in the event that you cause an accident, or if a member of the public (i.e., your customer or members of their family) trip over a lead and injure themselves. ! Employer's Liability - if you employ staff you MUST have this cover. ! All Treatments Risk - this covers you for any chemicals you use (providing the manufacturer's instructions have been followed). It provides cover for the item you are working on. Make sure that you have this cover, it is extremely important. The client may blame you for an unrectifiable problem, which may appear as the result of a clean, even if it is not your fault.

CCC The Carpet Cleaners Carnival On 10th September at Wickteed Park, Kettering, Northamptonshire

Open to everyone!

The 2016 CCC is open to everyone within the cleaning industry, together with their colleagues, friends and family and is FREE to attend.

This includes entrance to the seminars... IT’S ALL FREE! So come along to our event this year, learn something new... and have some fun!

ŸOrganised by the NCCA

Seminar programme Hear from industry experts on a range of subjects guaranteed to improve your technical and business skills.

ŸOpen to everyone ŸFREE to attend ŸNetworking opportunities ŸIICRC CEC registered ŸSupplier exhibition

Supplier exhibition

ŸSupplier demonstrations

Meet face-to-face with suppliers and see the latest trends and developments the industry has to offer.

ŸSeminar programme ŸFREE parking ŸExcellent venue ŸCentral location ŸFamily friendly

Family fun Visit Wickteed’s beautiful parkland and experience the many features within this popular day-out destination.

Your four-page pull-out-and-keep guide to CCC 2016

Register now Registration is now open. To book your place at the Carpet Cleaners Carnival this year, go to: www.ncca.co.uk/ccc.php or call the NCCA office on 0116 271 9550.

CCC

CCC 2016 - The carpet cleaning event of the year!

On 10th September we will be holding our sixth Carpet Cleaners Carnival (CCC), again at Wicksteed Park in Northamptonshire.

Already set to be a must-attend event, CCC 2016 is not to be missed. So make sure you put this date in your diaries now!

What to expect at the event this year THE EXHIBITION - The 2016 trade show will feature some of the UK's leading providers of high quality equipment and services for the flooring and soft furnishing care industry (see opposite page for list of confirmed exhibitors so far).

You will have the chance to meet face-to-face with new and existing suppliers, see the latest trends and developments that the industry has to offer, experience live demonstrations and test drive the latest products.

THE SEMINARS - Our 2016 event is going to be bigger and better than ever before with an extended line-up of seminars all hosted by industry experts.

The seminar programme, which will run alongside the exhibition throughout the day, will cover a wide range of relevant subjects guaranteed to improve your technical skills and raise your business profile. And this year, in order to tailor the programme even more specifically to your needs, we are also offering YOU the opportunity to choose a subject that you would like to see covered. Your idea could even win you £100!

All you need to do is email us with your suggestion and your name will automatically be entered into a prize draw which will take place at

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the Carnival. It doesn’t matter whether your idea is chosen or not, you will still be entered into the draw... and the winner will receive £100 to spend with ANY exhibitor on the day! So, if there is a particular topic that interests you or a specific area in which you would like to develop your skills, then please email the Newslink Editor, Nicky Law, at: ccc@ncca.co.uk WICKSTEED PARK - Visitors to the event will also be able to enjoy the many features within Wicksteed's acres of beautiful parkland.

Wicksteed Park is the ideal setting for a great day out and many of the features within its grounds are FREE to visit. For the fairground and larger attractions, vouchers to purchase wristbands at a discounted rate will be available for ALL attendees who register with us before the event.

For more information on Wicksteed Park go to: www.wicksteedpark.org Open to everyone and FREE to attend!

Whether you are an NCCA member or a nonmember, a well-established company or a newcomer to the industry, the CCC is FREE for you, your friends, your family and your colleagues to attend. This includes entrance to the seminars… it's ALL FREE! How to pre-register your place You can register for the event this year at: www.ncca.co.uk/ccc.php or by calling the NCCA office on 0116 271 9550. It is important to register in advance to receive the vouchers and passes which will be available to you on the day.

We look forward to seeing you there!

CCC The 2016 exhibition is set to feature some of the biggest names in the industry.

We've already got some great exhibitors lined up for you this year, and there will be more to come... so watch this space!

Signed up so far are...

ALLTEC NETWORK To do the best possible job you can, you need professional carpet cleaning equipment, and that's where Alltec come in! Alltec's machines are powerful, reliable and you get their incredible 100% money back guarantee.

You will also need a good range of cleaning solutions; Alltec's range literally 'do what they say on the bottle'. If you would like to try some, just ask to be sent a free sample pack, they are fantastic and a great introduction to their range!

Alltec are also able to service a wide range of portables and truck mounts with an expert workshop team, ensuring minimal downtime on your machinery; in addition, free 'over the phone' diagnostics and advice is always available.

It's your one-stop-shop for all your carpet and hard floor cleaning needs!

Tel: 01763 208222 E: info@alltec.co.uk Web: www.alltec.co.uk CLEANERSWAREHOUSE LTD 'Cleanerswarehouse.co.uk' is the popular online trade warehouse, stocking a wide range of cleaning products from market leaders that helps cleaners' UK-wide order their cleaning supplies at the touch of a button.

Cleanerswarehouse.co.uk supplies cleaning equipment, chemicals and consumables to the cleaning industry. With brand names such as Dry Fusion, Research Products, Prochem, Citrus Resources, Nilco and Cleanerswarehouse own label brand, buyers won't go 'off their trollies' wasting valuable time and money visiting wholesalers; they can simply visit cleanerswarehouse.co.uk and 'in a few clicks' restock and be ready for business.

Customers can be assured that cleanerswarehouse.co.uk is a completely secure online shopping service. However, not only is it

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safe, it is speedy too. If a customer places an order before 3.00pm they will receive their goods the next day. If the order was placed after 3.00pm they will receive them only the day after.

Tel: 01772 434333 E: sales@cleanerswarehouse.co.uk Web: www.cleanerswarehouse.co.uk COLUMBUS CLEANING MACHINES LTD The Wrennalls Group works exclusively with German based floor cleaning machine manufacturer, Columbus Cleaning Machines. This new operation trades as Columbus Cleaning Machines Ltd and operates as a division of the Wrennalls Group.

Columbus is an integral part of the long established Staehle Group, a family run business with a turnover in excess of â‚Ź75 million.

Columbus has based its success on designing and manufacturing a wide range of automatic scrubbers, single disc machines, wet and dry vacuum cleaners and spray extraction machines for any environment.

With a comprehensively application-orientated product range of over 60 machines, Columbus is synonymous with efficient cleaning and has perfectly adapted its innovation strengths to today's requirements. Columbus mains or battery operated automatic scrubbers score high marks for their compact design, versatility and excellent handling.

Tel: 01772 426527 E: sales@columbuscleaningmachines.com Web: www.columbuscleaningmachines.com DRY FUSION LTD The benefits of the Dry Fusion system are already well publicised with thousands of satisfied customers having had their carpets cleaned via the innovative process that has made its name by being cleaner, fresher, drier, faster and safer than many of its competitors.

The Dry Fusion carpet cleaning system hot cleans, deodorises, stain protects, then heat dries every type of carpet; it's all in the same process.

By taking all the best features of hot water Continued on next page

CCC Continued from previous page

extraction (hot solution, 'Shot of Steam'), the best features of dry cleaning (low moisture, mechanical agitation) and combining them together with the patented hot cleaning pad system (that constantly heats the fibres as they are being cleaned), you have some of the most outstanding results ever seen!

The Dry Fusion carpet cleaning system will be part of ongoing demonstrations at the Carpet Cleaners Carnival. So come along and take a look for yourself.

Tel: 01772 433711 E: sales@dryfusionuk.com Web: www.dryfusion.com GETBOOKEDUP GetBookedUp is software specifically designed by, and for, the carpet, furnishing and hard floor care industry. It helps you market better, quote clearer… and book more!

The developers still run their own carpet cleaning company too and, with over 26 years in the industry, they know the challenges of running a successful business. They developed this software to make it systemised and easier.

They've grown their own carpet cleaning business into a multi-van operation with admin staff by using the marketing tools built into the software.

With hundreds of users, there is an edition to suit every size of business, from owner/operators to multi-van operations with admin office support staff.

If you want to free up time by reducing and streamlining your administration, and want more profit by marketing more effectively, this could be the solution for you.

Tel: 01405 813665 E: allanjnr@getbookedup.com Web: www.getbookedup.com GP CLEANERS LTD Based between Gloucester and Cheltenham, GP Cleaners Ltd are conveniently situated in the centre of the UK. They have been selling, servicing and repairing all makes of truck mounted carpet cleaners, together with Craftex portables, for many years.

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They are... ŸThe UK and Europe's sole distributors of ChemTex Panther truck mount professional carpet cleaners and accessories. ŸAuthorised distributors of Prochem truck mount professional carpet cleaners and chemicals.

They offer a full design and installation service for truck mounts, including preparing your van with professional ply lining, speed lining and LED lighting. ŸNeed a service or repairs? No problem, just give them a call. ŸVisit their website at gpcleaners.co.uk to see further details on what they offer the carpet cleaning industry. ŸFollow them on Facebook to see their latest builds in progress.

Tel: 01452 731630 E: ian@gpcleaners.co.uk Web: www.gpcleaners.co.uk LEGEND BRANDS EUROPE Legend Brands Europe are looking forward to the 2016 CCC. They will be displaying products from each of the brands they manufacture. Visit their stand and find out what's new at Chemspec, DriEaz, Sapphire Scientific, ProRestore and VersaClean. They will be demonstrating the HOSS 700 throughout the event and will have staff on hand to answer all your cleaning, drying and restoration questions.

Tel: 01908 611211 E: r.sudall@legendbrandseurope.com Web: www.legendbrandseurope.com LTT LEATHERCARE LTT Leathercare produce and supply leather care products.

Their range of products are fully supported by their Technical Department who are committed to providing the most effective leather cleaning and care products available.

All their products are manufactured to comply with the latest European REACH legislation ensuring the safety and quality of all ingredients used; they are produced by leather technologists and scientists and are rigorously tested before leaving the factory. Their products are used on a daily basis by consumers throughout the world.

CCC LTT Leathercare also run leather repair, restoration and cleaning training courses.

Tel: 01423 881027 E: enquiries@lttleathercare.co.uk Web: www.lttleathercare.co.uk SEBO UK Made in Germany, SEBO are the world's biggest selling professional upright vacuum cleaners.

SEBO (UK) Ltd was formed in 1981 and has successfully grown to become a major player in the UK vacuum cleaner market.

For decades SEBO vacuum cleaners for commercial use have met the high requirements of professional cleaners. The machines are built to last and are proven in daily and heavy use.

At the Carnival this year they will be displaying a range of their professional products, including: ŸSEBO BS 36 & 46 Comfort: utilising the latest innovations making the machines easy to use and improving on their legendary reliability. ŸSEBO DART twin motor uprights: designed to be lightweight and highly manoeuvrable. ŸDART UHS Polisher: converts the Dart into an ultra-high-speed polisher. ŸSEBO Professional D8 Cylinder: a high quality, powerful machine, with lots of new technology providing high performance and robustness in a very quiet way. ŸSEBO DUO carpet dry cleaning system: easy to use and ideal for maintaining carpets in peak condition.

Tel: 01494 465533 E: commercial@sebo.co.uk Web: www.sebo.co.uk TEXTILE CLEANING SOLUTIONS LTD Textile Cleaning Solutions are UK manufacturers of Industrial cleaning equipment, specialising in carpet cleaning machines and carpet cleaning solutions. Established in 1998 with the launch of their award winning patented Texatherm process, they pride themselves on the performance and quality of their products, which are designed and manufactured in-house allowing them to ensure the highest standards of build and quality.

At the CCC they will be showing their groundbreaking EMV201 machine, which is not just a carpet cleaning machine but a versatile all-

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rounder. The EMV201 will allow you to adapt to each cleaning task applying multiple cleaning methods including extraction and Texatherm process cleaning.

Whether it is industrial or residential carpet cleaning, upholstery or hard floor cleaning, if you are looking for carpet dry cleaning, look no further than the award winning patented Texatherm process. The Texatherm system is ideally suited for commercial carpet cleaning where large areas can be cleaned effectively and quickly. This process achieves deep wet cleaning with all the benefits you would expect from a carpet dry cleaning system, with 30 minutes drying times Tel: 01934 521155 E: sales@texatherm.com Web: www.texatherm.com THE ULTIMATE FLOOR SANDING COMPANY The Ultimate Floor Sanding Company was formed in Ireland in 2007 by Terry Guilford, on the back of his experience with a previous company who specialised in the sales, fitting and finishing of wooden flooring. The decision to go floor sanding only was made when the benefits of dust free machinery became obvious, and by marketing this idea the company grew to thirteen outlets across Ireland.

In 2011 Ultimate Floor Sanding entered the UK market using an Affiliate network strategy, recruiting and training existing floor maintenance experts in floor sanding and then going on to promote and support them with the aid of a leading German supplier of machines and floor finishing products.

Their UK operation is now larger than the Irish one, but they still have territories available and are keen to meet anyone who thinks they may like to add floor sanding to their existing business.

Tel: 0744 4411362 E: info@ultimatefloorsanding.com Web: www.ultimate-floorsanding.co.uk THE TILESMASTER TileMaster Global bring to the CCC a new lightContinued on next page

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weight machine together with a range of cleaners, sealers and pads to help carpet cleaners step into the world of hard floor cleaning and light restoration.

On the day they will be performing hands-on demonstrations of the machine, cleaners, sealers, and travertine crack repairs, as well as answering questions and giving away free samples.

Tel: 0161 376 4129 E: alex@thetilemaster.co Web: www.thetilemaster.co.uk THE WOOLSAFE ORGANISATION WoolSafe is supporting the NCCA's increasingly popular Carpet Cleaners Carnival by exhibiting again on the 10th of September at Wicksteed Park, Kettering.

They are looking forward to the event this year and to spending time chatting to their members and industry colleagues, as well as informing new carpet cleaners about WoolSafe testing, training and the Approved products that their chemical licensees offer.

If you would like to find out more about WoolSafe and the services they offer, then be sure to visit their stand for a chat‌ there might even be a piece of cake for you to celebrate WoolSafe's 25 year anniversary!

They will be offering a discount on any courses booked on the day, but you must be there to get the discount. www.woolsafe.org www.enviroseal.eu www.CleanSealApproved.com

Exhibiting at the CCC If you would like to exhibit at this year’s event, please call NCCA Corporate Director, Allan Simmons, on: 07870 230761 or email: allan.simmons@thencca.co.uk

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Call Terry on: 0744 4411362

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LTT Leathercare Ltd Leather care solutions for people who care about leather Telephone: 01423 881027 Email: enquiries@lttleathercare.co.uk Website: www.lttleathercare.co.uk

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Here's what some of the exhibitors said about last year’s event...

SUPERIOR CLEANING AND ENVIRONMENTAL CONTROL SOLUTIONS FOR EUROPE!

LEGEND BRANDS EUROPE Telephone: 01908 611211 www.legendbrandseurope.com

“An excellent day! We really enjoyed it and met some great people.” - Martin Castellani Shelley (The TileMaster). **************************************** “It was our first time at the carnival…

Cleanspec will definitely be having a stand again next year!” - Andrew Briscoe (Cleanspec). **************************************** “It was a brilliant show, we had a blinding day! Great sales/enquires… at record levels for us!” - Dave Wheadon (Textile Cleaning Solutions).

Hard Floor Cleaning Made Easy!

**************************************** “I liked the enthusiasm of the participants!

I hope the other exhibitors enjoyed the day as much as we did. I expect that during the year they will reap the rewards of attending the Show.” - Amir Patwa (Chemspec Ltd).

THE TILEMASTER Telephone: 0161 376 4129 www.thetilemaster.co.uk

**************************************** “A big 'thank you' to the NCCA team for the 2015 Carnival Cleaners Carnival. It was a great day... well organised and well attended. Well done and thanks.” Richard Sudall (Chemspec Europe). **************************************** “A big 'thank you' to everyone involved in organising the Carnival. It was a great Show with both old and new customers attending. We made some great sales on the day and some excellent new contacts.

We look forward to seeing you all again next year.” - Shaun Bradbury (Dry Fusion, Columbus Clng Machines, Cleanerswarehouse). **************************************** “Thanks to Allan, Nikki, Lewis and the team for a well organised event. We are looking forward to exhibiting again next year.” - Gary Webber (Ioniclean Solutions).

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New opportunities

Terry Guilford (The Ultimate Floor Sanding Co)

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riting regular articles for a magazine that is targeted at a very specific audience is a significant challenge for even the most skilled in the relevant discipline. Coming up with material that engages the reader when your skillset is something completely different is not only difficult but occasionally controversial. Today I want you to think outside the world of carpet cleaning because there have never been better opportunities, or indeed a greater necessity, to consider those opportunities.

So why the necessity? Well, I believe that the domination that carpet has enjoyed in the UK flooring market for many years is over.

I don't know what the figures are for natural stone, LVT, laminate, resin, polished concrete or any other type of flooring, but I do know that 10,000 square metres of wood go down EVERY DAY and that my colleagues in those other areas are hardly struggling. I also know that every carpet cleaner I talk to is saying they need to diversify due to increased competition and low ball pricing.

The thing about the soft floor coverings market is that it is an established and reasonably well educated market. In the carpet cleaning sector there is no innovation at the moment, no one legitimately saying “look at me, my system does it quicker, better, drier, healthier�. The clients know what is out there, have seen and read all the

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American inspired marketing material, and are no longer impressed by it. What does work, as we know, is the database marketing so brilliantly developed, employed and lectured on by one of the leading lights in the NCCA (take a bow Mr Simmons). The problem is, however, that you need to build your database before you can market to it. Please do not get me wrong, what Allan and others teach is absolutely spot on and everyone should start (at day one of their business) to build their database, but you may be looking at years rather than months before it will play a significant role in your business marketing.

The UK natural stone flooring industry has done a brilliant job of marketing itself in terms of maintenance. Just like all other floor coverings,

the salesmen in the shiny showrooms sell the dream and it is the Mikes, Kevins and Keiths of this world (no need for surnames, you know who they are) who come up with reliable and workable methods and equipment to keep these floors looking their best and educate, not just contractors, but the general public as well.

The wooden floor industry, however, is still very immature, except the very top end, and even then I have seen some shocking work done by supposedly 'top quality' companies. As more pre-finished wooden flooring is laid, there is an increasing number of customers who don't know what to do when it needs refurbishing; they have never seen a proper flooring contractor… and that salesman certainly doesn't want to get his suit dirty!

So, anyway, imagine being able to start your company with enough equipment to get you entry to, not just the carpet cleaning industry, but the stone and wood refurbishment industries as well. Imagine being able to compete with the best in all those areas without needing a massive van and an even more massive bank loan. Imagine being able to sell yourself as a total floor restoration business, imagine how valuable that database you build will be. If only there was a machine that, having been tested by those who 'know', has been adopted by those who 'know', and is making money for those who 'know'. That's a pipe dream isn't it? After all, the machine to do all that hasn't been invented has it… what an opportunity though if it did exist.

Promote your business on thomsonlocal.com Thomson Local are pleased to be able to provide a new, innovative product specifically designed for NCCA members.

With consumers being more and more focused on calling businesses who are trustworthy, credible and reliable, their scheme endorsed product allows you to promote your business on thomsonlocal.com with standout artwork, giving you the ideal opportunity to attract new customers to your business.

Included in their new Trade Association product is a listing on thomsonlocal.com with a profile page, allowing you to communicate with new and existing customers around your unique products and services. You will also receive an additional listing on an exclusive page specifically for NCCA members only.

From as little as £29 per month you can enjoy all the benefits of their new Trade Association product today.

To find out more call: 03330 145 045 or email: info@thomsonlocal.com quoting “Scheme 1” in the subject line.

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Learning to restore, repair and re-colour leather Ray Austin (Ray and Jackie Austin, Shropshire)

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and some of the other people were from the aviation and furniture restoration industries. One person had even come over from Indonesia!

On the course we learned about the different types of the leather, the tanning process, how to use a microscope, what to use to clean different types of leather, how to mix colours, removing grease from head areas and repairing minor scuffs, scratches, holes and cuts.

So... was the course worth it? Most definitely YES! We learned lots of new things, were very well looked after and were 'fed and watered' throughout the three days. We also got to see the beautiful county of Yorkshire.

Photographs ŠRay Austin

en years ago we did a leather cleaning course (IICRC) with Andy Alcock and Steve Poulos down at Hydramaster.

Up until that point we had never cleaned leather before, but the course gave us the confidence to then offer this service.

However, we had always wanted to go to the next stage - restoring, repairing and re-colouring leather rather than just cleaning it. So, more recently, I booked my wife, daughter and I onto the three-day leather restoration course at LTT with Judy Bass.

There were eight of us on the course in total.

Four of us were from the carpet cleaning industry

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Advertise with us!

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MAKE AN IMPACT AND GET NOTICED IN 2016 ADVERTISING STRAIGHT TO THE PEOPLE THAT COUNT!

Newslink is circulated to OVER 600 CARPET, UPHOLSTERY AND HARD FLOOR CARE BUSINESSES every month, together with over 100 industry related companies. It is also forwarded to new start-ups who contact the NCCA. Advertising in Newslink will take your products and services straight to the people that count!

Whether you wish to pre-book in advance for a specific month/s, or block-book for the entire year, now is the time to do it. And don't forget, when booking a whole year you will receive an incredible 40% DISCOUNT! So avoid further delay and BOOK NOW. For further information call Nicky on: 0116 271 9550.

Managing safety: Avoiding fines or protecting the workforce? Laura O'Brien (Eversheds LLP)

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s previous articles have discussed, the new Sentencing Guideline (“Guideline�) for Health and Safety offences (among others) came into force in February of this year and seeks to impose much higher sanctions on companies and individuals in breach of health and safety legislation.

When determining where an offender sits on the punishment scale, mitigating factors contained within the Guideline will be more significant than ever before; potentially reducing any punishment. Mitigating features for organisations include having a good health and safety record, ensuring effective procedures are in place, and demonstrating a high level of co-operation with an investigator, beyond that normally expected.

Given the value in each mitigating feature, we suggest it is now the time for businesses to look at policies and training before they are subject to

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prosecution; good health and safety management and governance starts well before something goes wrong.

This article will look briefly at some of the actions you can take before it gets to the critical golden hour, investigation and aftermath of an accident.

Documentation Under the scrutiny of an investigation, many policies and procedures that companies have in place are found to be out of date and/or no longer fit for purpose given the changing techniques, processes and equipment used in day-to-day operations. Simple things such

as changing the company name on a document can often be missed. All documents used by the business should be effectively communicated, enforced, and no longer than needed.

Risk assessments should be conducted with knowledge of the task that is being assessed.

Speaking to the workforce at an early stage will help to create a wellinformed risk assessment. All risk assessments should be suitable and sufficient and precautions should be reasonable and seek to reduce the risk involved. Proper communication of risk assessments is vital; simply handing over a bunch of papers is not sufficient.

It is hoped that emergency procedures will never need to be implemented, however all employees need to know what to do in the event of an emergency. In the most testing of circumstances, employees can often become confused and make mistakes. A review and dry-run of your emergency procedure and crisis management plan will help highlight any gaps and ensure all your people know what to do in the case of emergency. Simple issues, such as having a manager's mobile number, can often make a huge difference to an organisation's response in the 'golden hour'.

What can I do now? 타Compare your policies and procedures to

industry standard - make sure you are meeting these standards and have considered any guidance. Look at other ways you can improve practices which may be specific to your company. 타Check that all the policies and procedures in place work 'on the ground'. A well drafted policy that has no practical use is worthless. 타Check that all PPE is maintained and your workforce have the right tools. Check whether any PPE needs upgrading due to wear and tear and ensure that all of the correct checks and inspections of PPE have taken place. Ensure you keep all paperwork showing inspections and maintenance. 타Ensure you are working with contractors effectively - they may be at particular risk if they are unaware of your own procedures, rules, hazards and risks.

People A key 'challenge' for many companies is the people they employ. Health and safety policies and procedures alone will not keep people safe Continued on next page

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and are only as good as the people working under them. Many people have the impression that health and safety is a 'paper pushing' exercise and so a change in culture and mind-set is required.

Speaking to team members and the workforce 'on the ground' is crucial to understanding what they perceive as the everyday risks and their own feelings regarding empowerment.

Speaking to team members and the workforce ‘on the ground’ is crucial

and all supervisors are following health and safety procedure and are leading from the top. Visible safety leadership is crucial.

Conclusion The fines being imposed under the new Guideline are higher than ever and everyone involved in this industry should do all they can to mitigate risks at the earliest opportunity. Proactive, ongoing engagement with health and safety is key to ensuring a safe working environment. There is now no better time to review procedures and update training to make sure you never find yourselves on the wrong end of the law.

Why not write for Newslink?

What can I do now? ŸEnsure that all training records are up to date and signed, recording qualifications and competencies. Highlight any gaps and put forward an action plan to fill these. ŸEnsure all new employees have the relevant training and, if they are being taught on the job, that the employees giving the training have the required skills and are working to the correct work instructions that are in place. ŸTarget any additional training to specific team members to save cost and reduce time, although ensure any team-wide fresher training that may be required is completed. ŸEnsure that the management of the company

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Contributions to Newslink from readers are always welcome, as are suggestions and new ideas.

So.... if you fancy expanding your repertoire, why not put 'pen to paper' and add 'author of published article' to your skillset. Don't worry if you feel your writing skills are not up to the job, as all articles undergo an editing process before they are included. What we need from you is the knowledge and stories you undoubtedly have.

Contributions can be regular, or simply a oneoff, it's entirely up to you.

We endeavour to publish all editorial received and all contributions will, of course, display your name as the author.

If you feel you'd like to send something in, or have an idea, just give the NCCA office a ring on: 0116 271 9550 and speak to Nicky, or email: nicky@ncca.co.uk We look forward to hearing from you.

NCCA Corporate Members + Allied Insurance Services Ltd: 0844 8156211 (I) + Alltec Network Ltd: 01763 208222 (C/M/F/T)

NCCA Member Benefits Adelante Merchant Services 01628 820500 BeValued - Home Options (specialist claims management - insurance work) Call Shaun Mulvey on 01323 418432 Control Account PLC 01527 882901 Hibu (previously Yell) Ask for Corporate Advertising Department 0808 100 7890 HMCA (free legal & counselling helpline) 0117 934 2600 HMCA (medical health cover) 01423 866985 Payatrader 01296 660177 SiteWizard (website creation) 08450 608860 Thompson Local Call 03330 145 045, or email info@thomsonlocal.com quoting “Scheme 1” in the subject line TrustMark (Ring NCCA Office) 0116 271 9550

+ Amtech UK: 01444 232211 (C/M) + Ashby's Cleaning Equipment: 01795 436999 (C/M/E) + Bio Productions Ltd (inc. Stapro): 01444 244000 (C) + Camberford Law (insurance brokers): 0208 315 5000 (I) + Chemdry Franchising Ltd: 01482 872770 (C/M/Fr) + Cleanerswarehouse Ltd: 01772 434333 (T/C/R/M) + Cleaning Systems UK: 01334 656787 (C/M/T/F) + Cleansmart Ltd: 0115 8240034 (T/C/R/M/K) + Crisp & Brite: 01509 881137 (C/M) + Dry Fusion UK Ltd: 01772 433711 (C/M/T/W/Fr) + Furniture Clinic Ltd: 01207 279964 (C/Tr) + Get Booked Up Software: 01405 813665 + Gleaming Insurance (insurance brokers): 0845 4740068 (I) + Hi-Tec Cleaning Group: 02866 341416 (C/E/F/M/T) + Host Von Schrader Ltd: 01244 289256 (M/C) + Legend Brands Europe Ltd: 01908 611211 (C/M/T/F) + LTT Leathercare: 01423 881027 (T/Tr) + McGregor Lloyd (insurance brokers): 0121 706 0616 (I) + NSL Restormate: 01670 590099: (M/C/Tr) + Nu Life Stone Care Ltd: 0161 480 7284 (M/C) + Print & Deliver Ltd: 01628 633336 + Prochem Europe Ltd: 0208 974 1515 (C/F/M/T) + Rainbow International: 01623 422488 (M/C/Fr) + Restoration Express: 01252 726106 (M/C/T/A)

Corporate Member Benefits 20% off RESEARCH and CITRUS products for all NCCA members at Cleaners Warehouse!

Go to www.cleanerswarehouse.co.uk (A registration page has been set up on the site for NCCA members)

+ Safeclean: 01235 444700 (Tr) + Sebo UK Ltd: 01494 465533 (M) + ServiceMaster Ltd: 0116 275 9000 (M/C/Fr) + Stainshield Ltd: 01372 841467 © + Textile Cleaning Solutions: 01934 521155 (M/C) + The WoolSafe Organisation: 01943 850817 + Vaclensa: 0161 728 1800 (M) + Worldwide Cleaning Support: 01279 422220 (C/M)

C - Chemicals / M - Machinery / W - Wholesalers / Fr - Franchises / I - Insurance / K - Marketing / T - Technical Services / F - Fire Retardents / A - Auxiliary Services (Restoration Cleaners) / E Supply/Repair of Curtains and Blinds / Fi - Finance / Tr - Training.

CLASSIFIEDS EQUIPMENT FOR SALE Chemspec hose reel for truck mount (plastic) £200. Contact aquadriinfo@btconnect.com for further information or contact Andy on: 07970 544806.

CARPET CLEANING MACHINE FOR SALE Prochem Steempro 2000 Powermax - twin vacuums, 150 p.s.i. solution pump, serviced regularly.

Vacuums have been replaced regularly. Comes with 25ft vacuum and solution hoses, also a twin jet swan-neck wand. Price £695.00. Call Steve on 07973 264783 (Farnborough, Hants).

EQUIPMENT FOR SALE Due to retirement the following items for sale; 2 Sebo vacuum cleaners and bags; Sebo Duo; stainless steel spray can; 2 black fans; Ashbys Power Brush (hardly used/as new condition); Ashbys V2 water heater (almost as new); carpet dryer with stand; 74 feet one and a half inch vacuum hose, 26 feet water hose, 64 feet 1 inch hose (all hoses unused/new and good quality), 2 new hose bags; large range of unopened chemicals; brushes; plastic sheets and towelling; numerous miscellaneous items. Contact Philip on 01865 882345 (Oxford) or Email: philip8823@gmail.com JOB VACANCY (CARPET & UPHOLSTERY CLEANING TECHNICIAN) We are looking for an experienced, full time, Carpet & Upholstery Cleaning Technician to work for an independent specialist business in Norwich, Norfolk. Please contact Danny on 07716 475415 to discuss further.

RETIREMENT BUSINESS SALE (POA) Easy hours. Highly profitable. Long established.

Large scope for expansion. Fully equipped (truck mount). Low overheads. Includes stock for 6 months. Loyal customer base. Many maintenance contracts. Passive monthly income. Marketing programme. Relocatable on south coast (Solent area). NCCA registered. Established website.

Equipment included for carpet cleaning, upholstery cleaning and hard floors. Full training supplied. The complete package… Phone Ken on 01329 316078 for more info (answer phone, I will call you back).

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EQUIPMENT FOR SALE - IDEAL FOR NEW BUSINESS Everything you need to start carpet cleaning, including: Ashbys Ninja adjustable up to 400psi with Dry Cleaning Functionality built in, 2 x 25m vacuum hoses, 1 x silencer hose, 1 x wand, 1 x upholstery tool, 1 x dry cleaning solvent tool. Sebo Duo agitator.

Sebo Vacuum BS36. 1.5hp blower dryer. Truvox high speed buffer. Prochem Stain Removal kit. 2 x 6 litres pressure sprayers. 1 x 1 litre upholstery/spot sprayer.

1 x vinyl mat for Ninja and 1 terrapaulin sheet. Huge array of chemicals including: Prochem: Power Burst, Defoamer, Pre Spray Gold, Natural Carpet Cleaner, Fabric & Fibre Rinse, Browning Prescription and Odour Fresh; along with Ashby's: Supreme Anti Grease and Extra Fresh. Box of other bits including: shoe covers, brushes, polystyrene pads, measuring jugs, dry compound. All in excellent condition. Selling as my second business is consuming all of my time.

Selling for £1950. Contact Richard on 07903 841534.

WANTED - SHADOWING OPPORTUNITY Manchester based technician looking for opportunity to shadow another carpet technician. Already familiar with all cleaning aspects and done over 30 jobs in past year. Just looking to gain more confidence in the process. Compensation for your time will be provided. Contact Kamila Logozny on 0161 4084457.

EQUIPMENT FOR SALE 3 Ozone plates 4'' x 6'' to fit Jetazone 600 ozone generator - £15.00 for the 3, plus £5.00 p & p. Please phone Pete Collins on 07885 804560.

CARPET CLEANING EQUIPMENT FOR SALE Host freestyle machine for sale, complete with 3 sets of brushes. Machine is approximately 10 years old but little used - £1500 o.n.o.

There are also (as nearing retirement) various other bits and pieces as for sale. Contact Stephen on 07766 327327 (Essex).

TOOLS AND CHEMICALS FOR SALE One 5.4kg tub of host powder (unopened). Retails at around £29 - only £12. Also Kleenrite curtain cleaning tool - £25.00. Contact Lester Gale (oxfordshire) 07949 207777.

CLASSIFIEDS CLEANING AND RESTORATION EQUIPMENT 2 turbo dryers, 1 whole room dryer, 2 Dry Fusion machines with pads, 1 hard floor buffing machine, 2 dehumidifiers (Dri-Eaz). Offers accepted around £2000. Email Mike James on mjames1963@sky.com EQUIPMENT FOR SALE s/hand Extracta Scrubba Deluxe. Heavy duty motor.

Height and handle adjustment. 13" cleaning width, twin brushes (requires Extracta cleaning machine to couple to, or can also be connected to TruckMount). Ideal for large areas. Surplus to requirements. £375. Buyer collects or we could meet. Call Tim Stockdale on 01904 413612.

SUCCESSFUL CLEANING BUSINESS FOR SALE Well-established and very successful business in Birstall, Leicestershire, is now being sold. Local repeat client base of over 2000 mostly domestic (and some commercial) clients and excellent yearly turnover. Fantastic opportunity for local person(s) who would like to be their own boss and not be dependent on others for their income. Full training in all aspects of cleaning and restoration and a proven marketing package can be included in the sale. Some I.T. skills would be an advantage, but all other areas can be taught. Telephone Gary on: 07745 592132 for further details.

BUSINESS FOR SALE Established London based hotel and commercial carpet, upholstery and curtain cleaning business for sale. Impressive list of long established clients together with highly skilled long serving operators and an extensive range of equipment.

Year ending October 2015 200k plus turnover with excellent profits. Sale due to retirement. For further information call Mark on 07825 661980 or email markpetchy1@gmail.com PROCHEM LEGEND SE (Petrol) TRUCK MOUNT CARPET CLEANING MACHINE FOR SALE Recently new front face panels. Runs and performs well. Well serviced. Comes with wand, solution hoses and vacuum hoses, and ready to work. Also a demand pump if you are running a tank - £3995.00 + VAT (ONO). Please contact XTRACLEAN on: 01760 337762 or email: sales@xtraclean.uk.com

EQUIPMENT FOR SALE Texatherm system with HT030S digital tank, and 50 pads, plus minitex & 7 minitex pads, plus 4 x 5ltrs of new solutions. Tank is like new. The TC170 machine is in excellent condition with a brand new power cord, just looks battered a bit! Airflex Mini hot water extraction machine in excellent condition, good quality wand and hand tool. Sebo BS36 vacuum cleaner. Sebo agitator (virtually new), and air dryer, red and white buckets, plus lots of solutions etc.

Victor Lynx 20" buffer in excellent condition (without the vacuum). Numatic twin speed rotary as new, only used once (such a waste!). Old Victor 400 rpm rotary with solution tank - quite old and battered. Lots of brand new floor pads still in boxes (various sizes and colours). Lots of unopened floor strippers and floor cleaners (a variety of makes).

Possibly a B & G cold fogging machine (also like new). Sale due to retirement. Tel: Jacqueline Cobban on: 07563 672882.

EQUIPMENT FOR SALE Host Von Schrader upholstery cleaning machine complete with hose, cable, brush-head, handtools etc. Excellent working order. New vacuum (approx 30 hrs use). Genuine reason for sale. £795.00. Call Anthony on (0118) 3779149 or (07951) 413815 (Reading, Berkshire).

The Association advises that all goods are checked to be in a satisfactory condition, and comply to electrical and health and safety standards, etc.

It is recommended that equipment serial numbers should be checked to ensure the seller is the legitimate owner.

The Association accepts no responsibility or liability arising from any transaction or dispute between the buyer and seller.

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