From the Chief Community Management Officer's Desk
Dear Resident,
As school doors close, summer arrives with its promise of adventure and togetherness. This season of sunshine and new beginnings is the perfect moment to share exciting news: we’re stepping forward as Dubai Holding Community Management (DHCM).
For years, you’ve known us as creators of some of Dubai’s most vibrant communities. We have now united our legacy with a renewed commitment: to deliver seamless service, foster deeper connections and ensure every resident feels a true sense of belonging.
The announcement of 2025 as the Year of Community couldn’t be more timely. It’s a reminder that the real strength of our neighbourhoods lies in the people who call them home.
This vision inspires us to listen more closely, serve more meaningfully and help in shaping thriving, connected communities. With DHCM, we are stronger, smarter and more connected than ever.
Building Tomorrow Together, Francis Giani
is the name behind the communities you know and
Connect with us on ONE NUMBER 800 DUBAI CM Reach out to us via ONE EMAIL support@dubaiholdingcm.ae Visit us on ONE WEBSITE dubaiholdingcommunities.ae One name, one vision, one way to belong.
Your neighbourhood has been going through upgrades and enhancements behind the scenes. Check in on how we’ve been sprucing up the surroundings these past months.
Beach Patrol Goes Green
A fresh, sustainable approach is keeping our shores beautiful with the arrival of our new beach inspection buggies. These compact, all-terrain vehicles are fully electric with zero carbon emissions and ultra-quiet in operations with minimal disturbance. Their mindful design helps prevent soil erosion and keeps our natural landscape intact.
With these, we’re enhancing our efforts to ensure the beach remains clean, safe and welcoming for everyone.
Verdant Welcome
Witness the stunning transformation of the West Crescent entrance, designed with both natural beauty and sustainability in mind. The new landscape features resilient, water-wise native and adaptive plants that thrive in the waterfront environment.
Don't miss the vibrant bougainvillea, lush glorybowers, dense sea purslane as ground cover and the graceful buttonwood plants, all intentionally chosen for their low water needs and ecological benefits. These common plants not only provide year-round colour and greenery but also support local biodiversity.
Our advanced, water-saving irrigation system ensures the greenery remains healthy reflecting our commitment to eco-conscious landscaping practices.
Frond Signs Lead the Way
Newly refurbished wayfinding signboards stand tall at each Fronds entrance. Sporting a sleek, contemporary design with refreshed community themes, these upgraded boards are more than just easy on the eyes, but they’re also making navigation a breeze for everyone.
Clearer directions and thoughtfully placed icons mean both residents and visitors can find their way quickly and confidently, helping to keep our community seamlessly connected. Guiding guests or exploring new corners of the neighbourhood, this upgrade ensures every arrival feels smooth, welcoming and unmistakably Palm Jumeirah.
Residents' Focus Groups
Dubai Holding Community Management hosted residents of the Canal Cove Villas and Frond Villas at special focus group meetings on 21 and 23 May 2025 at the Community Engagement Centre in Palm Jumeirah. Both sessions featured vibrant discussions where residents shared valuable feedback.
These open forums foster constructive dialogue, enabling us to understand priorities related to irrigation, drainage, safety and overall community wellbeing. We thank all participants for their insightful suggestions, which will guide ongoing and future initiatives to enhance living standards across both communities.
and let us know what you love - and what we can do better. Your experience in our community matters.
Upcoming Events and Activations
It’s the Year of Community, a time to strengthen bonds, foster unity and build inclusive neighbourhoods and Ahmed Gibran is right at the heart of it all.
As a passionate community management pro, Ahmed and his team strive to transform community concerns into real solutions. Get to know the person behind your community’s positive changes.
How it began?
When I started, I thought it was mostly about engagement and events. But as my journey evolved, I came to realize it’s deeper than that. This isn’t just a career for me; it’s a calling rooted in compassion and connection.
Recall a proud moment
During a period of unexpectedly heavy rains that caused flooding, some community members were affected and the situation was stressful and uncertain. What truly moved me was how our community, both the members and our team, came together with incredible solidarity and care. This experience filled me with pride and reaffirmed why I’m passionate about this work.
Your idea of ‘community’
It is more than just a group of people. It’s a living, breathing network of connection, trust and shared humanity. It’s where people find belonging, support and a sense of purpose beyond themselves. Especially in the Year of Community, this meaning feels even more powerful.
What people think you do v/s What you really do
Many think community supervision is about just managing operations and requests. It's about understanding people, listening with empathy and building trust. It takes emotional intelligence and a real commitment to making everyone feel valued.
Secret sauce for staying inspired
Football, reading, hiking and singing keep me grounded and inspired. They remind me of the value of connection, growth and self-care; qualities that enrich my work in community management.
A Global Beacon Close to Home
The heart of culture and creativity in Jaddaf Waterfront - Jameel Arts Centre has been honoured with a prestigious medal at the inaugural Art Basel Awards 2025, making it one of only three institutions globally to receive this recognition in the Museums and Institutions category.
This major international award highlights its unique approach to community engagement, education and nurturing artistic talent across the region and beyond.
How You Can Participate
Jameel Arts Centre is free and open to all, offering an inspiring mix of exhibitions, artist talks, workshops, outdoor sculptures, and access to the Jameel Library—the Gulf’s first public arts research library. Families can enjoy interactive installations in the Sculpture Park, while art lovers can explore thought-provoking exhibitions featuring regional and international artists. Visit
WHILE HERE: Don't miss the Michelin Bib Gourmand and Green Star-rated farm-to-table restaurant, Teible for their local and sustainable dining. Foodies align! They have a bakery and special breakfast menu and when paired with the tranquil Dubai Creek views, each visit promises to be a fresh and memorable experience.
Friendly Reminder Zone
As temperatures rise, let’s remember the hardworking service providers who keep our community thriving, often spending long hours outdoors under the sun. A simple gesture, like allowing a midday break when scheduling services around lunchtime and offering water when you see them working in the sun can make a big difference.
By showing kindness and consideration, we not only support their wellbeing but also strengthen the spirit of our community. Let’s ensure everyone who cares for our neighbourhood feels cared for in return.
Stub Out the Risk
Cigarette butts may seem harmless, but if not put out completely, they can start dangerous fires- especially when they land on furniture, plants or are tossed into garbage bins. Even a small spark can quickly turn into a big problem inside a building or on a balcony.
Here are four tips to remember for a safer disposal and a safer home.
PUT OUT your cigarette completely before throwing it away. Use an ashtray with water or sand to make sure it’s out.
NEVER TOSS a lit cigarette from your balcony or window. Wind can carry it onto furniture, plants or even another balcony, risking a fire.
THROW OUT
cigarette butts into designated bins when you are out and about.
KEEP FLAMMABLES
AWAY from balconies and windows. Don’t store cartons, wood, paper piles, paint cans, clothes racks or dried out plants in these areas.
Pet-
for a Pawfect Community
Being a pet parent is a lot of fun, but it also means taking good care of them and being thoughtful of others.
It’s that time of the year when the community pool is the coolest spot in the neighbourhood. But let’s make sure every splash is a safe one with these essential reminders - especially for families with young children.
No Running or Partying
Walk, don't run to avoid slips and falls. Parties are not allowed in the community pool.
Teach Swimming Skills
Enrol children in swimming lessons. Even basic skills can help keep them safer in the water.
Supervision is Key
All swimmers under 12 must be accompanied and supervised by an adult at all times and stay within arm’s reach to avoid risks of drowning.
Lifeguard Alert
Swimming is only allowed when a lifeguard is on duty.
No Lifeguard?
No swimming!
Pool Timings
Stick to the pool operating hours. This helps us keep the pool sparkling and safe for everyone.
Water Watcher
Designate an adult from your group to watch children in and around the pool especially on busy days - free from phone distractions or books.
Here are a few important and simple rules that will help make our community a great place for pets and people.
Clean Up
After your Pet
Always carry a bag to pick up after your fur pal. Use the dog waste bins around our community for easy disposal.
Register and Vaccinate your Pet
Make sure your pet is registered with Dubai Municipality and has all the right vaccinations.
Keep Your Pet on a Leash
Dogs should always be on a leash in common areas, so everyone feels safe and is in line with local laws.
Extra Care in the Heat
When it’s hot outside, pets can get sick easily. Watch for signs like excessive drooling and avoid walking your pet during the hottest part of the day. Never leave your pet in a car or on a balconythis can be very dangerous.
Jet Set, Don’t Forget
Before you jet off on your summer getaway, make sure your home is S.A.F.E.
Each letter stands for a smart step – making it easy to recall and covers all essentials for a secure home while you’re away.
SECURE
Lock doors, windows, wardrobes and safes. Secure entrances with CCTV monitoring and ensure battery backup is active.
A PPLIANCES
& AC
Unplug non-essentials, adjust AC to 24°C.
FOOD & FRIDGE
Empty your fridge and freezer to prevent spoilage.
EMERGENCY PREP
Close the main water valve, schedule your irrigation timers, arrange pet care, inform a trusted person and community security of your plans.
BONUS: Sign up for the Dubai Police Home Security Programme via the Dubai Police app for complimentary police patrolling while you are away.
Home Wellness Check
A little preparation goes a long way in keeping your home safe and comfortable. From beating the heat to keeping pests at bay, here’s your easy guide to a worry-free, well-maintained home this season. Voilà—your summer maintenance checklist!
Beat the Heat with a WellMaintained AC
Keep your AC running smoothly with professional servicing at least twice a year to improve cooling performance and air quality, reduce energy consumption and bills and extend its lifespan.
Clean Water, Safe Home
Water tanks in hot climates can collect dirt, bacteria and sediment. Clean your water tank every 6–12 months with a licensed service to prevent contamination and bad odour and maintain water pressure and plumbing.
Don’t
Let the Pests Move In
Keep out summer’s unwanted guests (like ants, cockroaches and rodents) with scheduled professional pest control at least twice a year. Food must be sealed and surfaces kept clean. Seal cracks or entry points around windows and doors and avoid leaving standing water (indoors and outdoors).
TIP: Clean AC filters monthly and keep outdoor units clear of dust and debris.
Park it Right, Drive it Light
With families and children often out and about in your community, it’s essential to practice good parking and driving habits to help keep our streets and neighbourhood welcoming and secure.
Designated Spots Only
Park in your assigned space and avoid blocking driveways, walkways or emergency accesscrucial for safety and accessibility.
Slow Down
Stick to speed limits on internal and arterial roads. Speeding in residential areas puts children, pedestrians and pets at risk.
Reverse for a Better View
When parking, try to reverse into your bay. This gives you a clearer view when you leave, reducing the risk of accidents, especially with children, cyclists and pets nearby.
Respect Reserved Spaces
Leave designated spots for people of determination and emergency vehicles. Everyone deserves a safe and accessible community.
No Double-Parking
Double-parking is not only inconvenient but also dangerous as it blocks visibility and creates hazards for pedestrians and other drivers.
Your cooperation makes all the difference. Thanks for helping us create a safer, happier space.
DHCM News and Updates
Championing Women’s Sports
Dubai Holding Community Management (DHCM) proudly served as Title Sponsor of the UAE Netball Cup 2025. The tournament welcomed six international teams, with Namibia taking the trophy and the UAE Falcons delivering a spirited performance.
As part of our ongoing partnership, DHCM’s sponsorship of the national team, UAE Falcons, reflects our commitment to excellence and empowerment. By supporting landmark events, we continue to pave the way for women’s sports and inspire positive change.
Global Recognition for CX Excellence
Dubai Holding Community Management (DHCM) has been making waves on the international stage, winning the Customer Service Innovation of the Year award at the Real Estate Asia Awards 2025 in Singapore.
DHCM also received Honorary Mention on the global stage for Best Data and Customer Insights at the CX Asia Excellence Awards 2025, further affirming our leadership in data-driven customer experience. These achievements showcase our dedication to setting new industry standards and delivering world-class service to our communities, raising the bar for excellence globally.
Dual ISO Honours
Dubai Holding Community Management’s Contact Centre has earned two prestigious ISO certifications: ISO 9001:2015 for Quality Management Systems and ISO 18295-1:2017 for Customer Contact Centres. These recognitions highlight our commitment to operational excellence, consistent service quality and outstanding customer experiences.
Achieving these international standards reflects the dedication and professionalism of our Contact Centre team, guided by our Customer Experience and Performance Management leaders. Together, we continue to set new benchmarks for excellence.
Dubai Holding Community Management
Dubai Holding Community Management is a premium provider of community management services and an integral part of Dubai Holding. Established in 2024 with Nakheel Community Management and Dubai Community Management joining forces, Dubai Holding Community Management has quickly positioned itself as a leader in the industry, delivering exceptional services to maintain and enhance residential communities and districts across Dubai.
