From the Chief Community Management Officer's Desk
Dear Resident,
As school doors close, summer arrives with its promise of adventure and togetherness. This season of sunshine and new beginnings is the perfect moment to share exciting news: we’re stepping forward as Dubai Holding Community Management (DHCM).
For years, you’ve known us as creators of some of Dubai’s most vibrant communities. We have now united our legacy with a renewed commitment: to deliver seamless service, foster deeper connections and ensure every resident feels a true sense of belonging.
The announcement of 2025 as the Year of Community couldn’t be more timely. It’s a reminder that the real strength of our neighbourhoods lies in the people who call them home.
This vision inspires us to listen more closely, serve more meaningfully and help in shaping thriving, connected communities. With DHCM, we are stronger, smarter and more connected than ever.
Building Tomorrow Together, Francis Giani
is the name behind the communities you know and
Connect with us on ONE NUMBER 800 DUBAI CM Reach out to us via ONE EMAIL support@dubaiholdingcm.ae Visit us on ONE WEBSITE dubaiholdingcommunities.ae One name, one vision, one way to belong.
Community
Spotlight
Your neighbourhood has been going through upgrades and enhancements behind the scenes. Check in on how we’ve been sprucing up the surroundings these past months.
Green Streets Ahead
Extensive landscaping improvement works have begun, bringing a fresh wave of beauty to the community main roundabouts and common areas. Our specialist landscaping teams are diligently revitalising green spaces, enhancing plant health and enriching the overall aesthetics.
Don’t miss the prominent roundabouts graced with beautiful white vincas complemented by a ground cover of dense sea purslane, creating a stunning and welcoming display. These significant efforts are set to transform our shared spaces, contributing to a cleaner, more vibrant environment for residents and visitors to Falcon City.
Safe Street Ahead
New speed humps have been installed near Security Gate 8 to effectively reduce vehicle speeds, encouraging careful and responsible driving. These measures are crucial in protecting pedestrians especially children, seniors and all residents who walk or cycle, by creating calmer, safer streets.
Happy Paws
All The Way
We are happy to inform that new dog waste bins with visual signage on disposal practices were strategically installed throughout the neighbourhood to support pet owners in maintaining cleanliness. With disposal points within close reach, we urge pet parents to make use of the facilities to reduce pet litter and ensure our shared spaces stay pleasant and welcoming for all residents and their furry friends.
These improvements promote a cleaner and more resident-friendly community that prioritises your comfort every day.
It’s the Year of Community, a time to strengthen bonds, foster unity and build inclusive neighbourhoods and Rajiv Ravindran is right at the heart of it all.
As a passionate community management pro, Rajiv and his team strive to transform community concerns into real solutions. Get to know the person behind your community’s positive changes.
How it began?
My journey into facilities and community management began with a desire to impact daily lives. Over the past 11 years, I’ve evolved from a technically focused role into someone who now views the built environment as a living ecosystem. One that requires foresight, sustainability, and human empathy and the UAE has fuelled this growth through innovation and service excellence.
Recall a proud moment
A proud moment for me was when we were able to transform a residential community into a model of efficiency, sustainability and satisfaction. Witnessing the positive shift, not just in infrastructure, but in residents’ attitudes and sense of belonging through community events was a powerful reminder of why this work matters.
Your idea of ‘community’ Community is about shared responsibility, mutual respect and collective well-being. The Year of Community reminds us that our roles go beyond operations. We’re here to build inclusive, supportive spaces. I aim to champion sustainable living that uplifts both people and the environment.
What people think you do v/s What you really do
A common misconception is that facilities and community management is just reactive maintenance, it’s a strategic, people-centric role requiring foresight, governance and empathy. From planning and compliance to stakeholder engagement, it shapes how communities live and thrive. I want others to see its vital role in building liveable cities with sustainable, future-ready environments.
Secret sauce for staying inspired
I enjoy being outdoors doing activities that reconnect me with nature, which is a constant reminder of the importance of balance. Spending quality time with family and friends also grounds me and helps maintain perspective, while also reinforcing why I do what I do - working towards a healthier, more connected communities.
Want to connect with Rajiv or share your ideas? Write to support@dubaiholdingcm.ae and we’ll be happy to connect.
Upcoming Events and Activations
August
A Global Beacon Close to Home
The heart of culture and creativity in Jaddaf Waterfront - Jameel Arts Centre has been honoured with a prestigious medal at the inaugural Art Basel Awards 2025, making it one of only three institutions globally to receive this recognition in the Museums and Institutions category.
This major international award highlights its unique approach to community engagement, education and nurturing artistic talent across the region and beyond.
How You Can Participate
Jameel Arts Centre is free and open to all, offering an inspiring mix of exhibitions, artist talks, workshops, outdoor sculptures, and access to the Jameel Library—the Gulf’s first public arts research library. Families can enjoy interactive installations in the Sculpture Park, while art lovers can explore thought-provoking exhibitions featuring regional and international artists.
WHILE HERE: Don't miss the Michelin Bib Gourmand and Green Star-rated farm-to-table restaurant, Teible for their local and sustainable dining. Foodies align! They have a bakery and special breakfast menu and when paired with the tranquil Dubai Creek views, each visit promises to be a fresh and memorable experience.
Friendly Reminder Zone
As temperatures rise, let’s remember the hardworking service providers who keep our community thriving, often spending long hours outdoors under the sun. A simple gesture, like allowing a midday break when scheduling services around lunchtime and offering water when you see them working in the sun can make a big difference.
By showing kindness and consideration, we not only support their wellbeing but also strengthen the spirit of our community. Let’s ensure everyone who cares for our neighbourhood feels cared for in return.
Stub Out the Risk
Cigarette butts may seem harmless, but if not put out completely, they can start dangerous fires- especially when they land on furniture, plants or are tossed into garbage bins. Even a small spark can quickly turn into a big problem inside a building or on a balcony.
Here are four tips to remember for a safer disposal and a safer home.
PUT OUT your cigarette completely before throwing it away. Use an ashtray with water or sand to make sure it’s out.
NEVER TOSS a lit cigarette from your balcony or window. Wind can carry it onto furniture, plants or even another balcony, risking a fire.
THROW OUT
cigarette butts into designated bins when you are out and about.
KEEP FLAMMABLES
AWAY from balconies and windows. Don’t store cartons, wood, paper piles, paint cans, clothes racks or dried out plants in these areas.
Jet Set, Don’t Forget
Before you jet off on your summer getaway, make sure your home is S.A.F.E.
Each letter stands for a smart step – making it easy to recall and covers all essentials for a secure home while you’re away.
SECURE
Lock doors, windows, wardrobes and safes. Secure entrances with CCTV monitoring and ensure battery backup is active.
A PPLIANCES
& AC
Unplug non-essentials, adjust AC to 24°C.
FOOD & FRIDGE
Empty your fridge and freezer to prevent spoilage.
EMERGENCY PREP
Close the main water valve, schedule your irrigation timers, arrange pet care, inform a trusted person and community security of your plans.
BONUS: Sign up for the Dubai Police Home Security Programme via the Dubai Police app for complimentary police patrolling while you are away.
Home Wellness Check
A little preparation goes a long way in keeping your home safe and comfortable. From beating the heat to keeping pests at bay, here’s your easy guide to a worryfree, well-maintained home this season. Voilà—your summer maintenance checklist!
Beat the Heat with a WellMaintained AC
Keep your AC running smoothly with professional servicing at least twice a year to improve cooling performance and air quality, reduce energy consumption and add more years to its lifespan.
Switch Off and Dry Up
Turn off unused electronics to keep rooms cooler and banish standing water (no mini swimming pools for mosquitoes, please!).
Safety
& Shade Check
Make sure smoke and carbon monoxide detectors are working, and dress your windows in light, breezy blinds to keep the sun’s heat out and your home cool.
TIP: Clean AC filters monthly and keep outdoor units clear of dust and debris.
Park it Right, Drive it Light
With families and children often out and about in your community, it’s essential to practice good parking and driving habits to help keep our streets and neighbourhood welcoming and secure.
Designated Spots Only
Park in your assigned space and avoid blocking driveways, walkways or emergency accesscrucial for safety and accessibility.
Slow Down
Stick to speed limits on internal and arterial roads. Speeding in residential areas puts children, pedestrians and pets at risk.
Reverse for a Better View
When parking, try to reverse into your bay. This gives you a clearer view when you leave, reducing the risk of accidents, especially with children, cyclists and pets nearby.
Respect Reserved Spaces
Leave designated spots for people of determination and emergency vehicles. Everyone deserves a safe and accessible community.
No Double-Parking
Double-parking is not only inconvenient but also dangerous as it blocks visibility and creates hazards for pedestrians and other drivers.
Your cooperation makes all the difference. Thanks for helping us create a safer, happier space.
Pet- quette for a Pawfect Community
Being a pet parent is a lot of fun, but it also means taking good care of them and being thoughtful of others.
Here are a few important and simple rules that will help make our community a great place for pets and people.
Clean Up
After your Pet
Always carry a bag to pick up after your fur pal. Use the dog waste bins around our community for easy disposal.
Register and Vaccinate your Pet
Make sure your pet is registered with Dubai Municipality and has all the right vaccinations.
Keep Your Pet on a Leash
Dogs should always be on a leash in common areas, so everyone feels safe and is in line with local laws.
Extra Care in the Heat
When it’s hot outside, pets can get sick easily. Watch for signs like excessive drooling and avoid walking your pet during the hottest part of the day. Never leave your pet in a car or on a balconythis can be very dangerous.
Take our quick survey and let us know what you love - and what we can do better. Your experience in our community matters.
DHCM News and Updates
Championing Women’s Sports
Dubai Holding Community Management (DHCM) proudly served as Title Sponsor of the UAE Netball Cup 2025. The tournament welcomed six international teams, with Namibia taking the trophy and the UAE Falcons delivering a spirited performance.
As part of our ongoing partnership, DHCM’s sponsorship of the national team, UAE Falcons, reflects our commitment to excellence and empowerment. By supporting landmark events, we continue to pave the way for women’s sports and inspire positive change.
Global Recognition for CX Excellence
Dubai Holding Community Management (DHCM) has been making waves on the international stage, winning the Customer Service Innovation of the Year award at the Real Estate Asia Awards 2025 in Singapore.
DHCM also received Honorary Mention on the global stage for Best Data and Customer Insights at the CX Asia Excellence Awards 2025, further affirming our leadership in data-driven customer experience. These achievements showcase our dedication to setting new industry standards and delivering world-class service to our communities, raising the bar for excellence globally.
Dual ISO Honours
Dubai Holding Community Management’s Contact Centre has earned two prestigious ISO certifications: ISO 9001:2015 for Quality Management Systems and ISO 18295-1:2017 for Customer Contact Centres. These recognitions highlight our commitment to operational excellence, consistent service quality and outstanding customer experiences.
Achieving these international standards reflects the dedication and professionalism of our Contact Centre team, guided by our Customer Experience and Performance Management leaders. Together, we continue to set new benchmarks for excellence.
Dubai Holding Community Management
Dubai Holding Community Management is a premium provider of community management services and an integral part of Dubai Holding. Established in 2024 with Nakheel Community Management and Dubai Community Management joining forces, Dubai Holding Community Management has quickly positioned itself as a leader in the industry, delivering exceptional services to maintain and enhance residential communities and districts across Dubai.
