Dubai Wharf
Message from the Chief Community Management Officer
Dear Resident,
Happy New Year 2025!
I am delighted to address you on behalf of Dubai Holding’s recently formed community management arm with the aim to provide premium community management services by managing and nurturing our communities where residents truly understand a sense of belonging.
With the evolution of Dubai Holding Community Management (DHCM) after the 2024 merger announcement of Nakheel and Meydan with Dubai Holding, it gives me immense pride to share that we now manage a portfolio spanning 1.35 billion square feet of total area that includes 53 prestigious Master Communities and 383 Jointly Owned Properties. This accounts for 40% of the market share and housing one-third of Dubai’s population.
As we build tomorrow together, I look forward to serving our communities through customercentric, communityfocused and technologydriven initiatives and approaches and truly emerging as a flagbearer in community management.
We have wrapped up an eventful year with the celebration of festive, family and social events in the closing chapter of 2024, bringing us together in moments of happiness and community joy. In this edition, you will read about our accolades from the year that bear testament to the dedication of our exceptional team and reinforce our commitment to delivering vibrant communities for generations to come.
As you browse through this newsletter, I hope you will find useful our tips for upkeep and maintenance in and around your property, resolutions for being a good neighbour, important safety guidelines, key responsibilities of a resident and the community manager, the ever-important Makani and our recent strides in green mobility. We are also proud to share our first-ever Sustainability Report published in 2024.
I am eager as is my team and certain that 2025 will be a year of greater opportunities – bigger, better and brighter and I want to thank you in advance for your trust and confidence in us. We look forward to offering you an unparalleled community living experience in the months to follow.
Francis Giani
Come rain or shine, your community undergoes several improvements and upgrades all through the year. Here is a slice of all that was planned and undertaken in and around your neighbourhood in 2024.
A Splash of Style
Out with the old and in with the new - the installation of new poolside furniture at Towers 2 and 3 has brought in a fresh and inviting look to the pool decks.
The updated seating and lounging spaces provide enhanced comfort, allowing visitors to relax and enjoy their time by the pool in style. The brand-new sunbeds and umbrellas add an air of luxury, as its modern design complements the aesthetic of the poolside, blending with the overall ambience and making it a more attractive place to unwind.
Drop in to relax solo or socialise with your neighbours, these additions create the perfect setting for a laid-back day of leisure. Grab your pool towels and dive into the fun.
TIP: Don’t forget to use a towel on a sun lounger to avoid stains from suntan, sunscreen, lotions or other spills.
Indoor Play All Day
Looking for something fun to do without having to head out? We have just the place for you – a few floors away.
Head on over to the newest hotspot – the indoor play area that has opened on the Ground Level. Well equipped with a billiards table, a carrom board and a foosball table, the facility brings the fun right to your doorstep.
Grab your neighbours and friends to make a day out of it. Designed to enhance our community experience and provide fun, engaging activities for everyone, we invite you to visit soon and make the most of this updated indoor community space.
Fresh Coat of Paint
Our crew of service providers refreshed the walls and ceilings of all corridor spaces from Levels 3 and above with a fresh coat of paint to enhance the overall aesthetics and appearance of the buildings.
These have helped create a brighter, cleaner atmosphere, contributing to a more welcoming and well-maintained environment and preserving the longevity of these areas by protecting them from weathering.
We hope these updates contribute to a more pleasant experience for all residents, making shared spaces more enjoyable and visually appealing. Maintaining a fresh, clean environment is essential for fostering a sense of pride and community and we are excited for everyone to enjoy these improvements.
A Plaza Enjoyable for all
In order to ensure that our shared spaces remain welcoming and comfortable for everyone, we've introduced new pet-free zone free standing and wall-mounted signs at the plaza level of Dubai Wharf.
These bilingual and visually less cluttered signs are part of our ongoing commitment to maintaining a clean, accessible environment with clear and legible instructions and information, where residents can relax, socialize and enjoy the space to its fullest.
Successful
Fire Drill
A successful fire drill in collaboration with the Dubai Civil Defense (DCD) was conducted on 06 August 2024. Residents and service providers participated and evacuated the buildings in response to a simulated fire emergency.
This drill is a critical component of our ongoing commitment to safety, aimed at ensuring that both residents and staff are well-prepared in the event of an actual emergency. It provided a valuable opportunity for everyone to familiarise themselves with the evacuation procedures, reinforcing the importance of staying calm, following safety protocols, and knowing the proper exits and assembly points.
The exercise not only helps enhance the community’s readiness but also offers a chance to identify any areas for improvement in the evacuation process and strengthens our community’s ability to respond swiftly in case of a real emergency.
TOP 3 GREAT ACTIVITIES in Dubai Wharf
Keep boredom at bay, without having to head out. Dubai Wharf is the ideal community for fitness and outdoor lovers, given the variety of sports facilities for enthusiasts of all skill levels. Here's our pick of family favourites of activities you could do, closer to home.
Pool Decks Beckon
Take a moment to refresh and recharge at the pool along the plaza, thoughtfully designed to enhance your leisure experience. It’s a tranquil haven in the heart of the community. Unwind by the poolside in style, with plenty of space for sunbathing or simply soaking in the peaceful atmosphere, ideal for residents of all ages to enjoy.
Rack up the Fun
Head to Tower 2 in Block 3 to try your luck at billiards, carroms and foosball – the indoor play area is now open until 11:00 PM. This means you and the fam can enjoy even more time to play, explore and make memories, all in a safe and fun environment.
Wellness at Your Fingertips
Your health and wellbeing continue to be our priority – this is echoed by the availability of the stunning plaza level with boardgames and a promenade with panoramic views of the Jaddaf Waterfront - perfect for your evening walks. Want to crush more calories? Take your workout indoors and work up a sweat at the gym located at level 2.
YOUR COMMUNITY EVENTS
Festival of Lights
Residents gathered on 01 November at the Jaddaf Waterfront promenade, all dressed up in traditional Indian attire to celebrate Diwali with fun-filled activities, delicious food and vibrant decorations.
Younger residents celebrated the festival of lights with workshops on intricate festive lantern making and tried their hand at making beautiful rangoli patterns. With traditional snacks and a delicious spread of sweets, it was truly a treat for every palate. Adding to the festivities of the evening were the talented dancers who took to the stage, enthralling the crowds with their energetic Bollywood moves.
Tree Planting Day
It was a day filled with eco-friendly activities on 16 November at the Jaddaf Waterfront promenade. Neighbours, friends and the community’s younger folks poured out of their homes to pledge to take steps to protect the planet. Residents gathered together to get their hands dirty and put their green thumbs to use to add a more green to the community. It was a great evening to meet new neighbours and catch up with old friends.
Eid Al Etihad Celebrations
Residents, families and friends commemorated the UAE’s Union Day at Dubai Wharf to honour the spirit of unity and the rich culture of our great nation. The momentous event was hosted on 02 December at the Jaddaf Waterfront promenade and featured cultural performances, engaging activities and the warmth of community spirit. Little ones enjoyed arts and crafts, live displays of UAE tradition, a delectable selection of Emirati cuisine and plenty more.
Santa’s Toy Factory Makes a Pitstop
A world of winter wonder was created at the doorsteps at the Jaddaf Waterfront children's park area on 15 December. Residents navigated the frosty wonderland’s many surprises – sparkling trees, whimsical decorations and wonders at every corner. All were entertained by carnival games, listening to the tunes of the carolers and the live band parade. The highlight for most was visiting Santa at his grotto, lending an ear to your Christmas wishlist.
Younger residents dove right in at the snow zone, dropped off their handwritten letters into Santa’s letterbox, tried their hands at gingerbread crafts and took home fun prizes. It was a picture-perfect Christmas like no other.
Be a Good Neighbour
It’s a wonderful time to reflect on how you could contribute to a positive and happy collective community living experience in your neighbourhood. Save these recommendations that topped our charts and share it with your circle.
Keep it
Cordial
Lend a smile and a simple hello to a neighbour you encounter on that evening walk or even the security personnel or service provider who helps you with an enquiry.
Bring Down the Volume
Avoid throwing a big noisy bash or turning up the music to deafening decibels after 10 PM or reasonable hours. No neighbour wants to be privy to your loud conversations or arguments.
Park
Appropriately
Park only in driveways or parking spaces that are assigned to you or in zones reserved for parking – do not encroach the neighbour’s spot or run your wheels on the sidewalk or grass.
Stay Sustainable
Practice reducing waste, recycling more, making eco-friendly choices and conserving energy.
Avoid littering outside your property and put your trash in the designated bins and areas. Go green and inspire your household, especially the younger folk to embrace it.
Respect Thy Neighbour
If you are having a problem with a neighbour, try first to resolve the situation peacefully in person with respect and understanding – this goes a long way.
Referring the Community Rules as a great reference point could help - for what’s allowed and not allowed within and outside your property. Reach out to your community management team if you still need help resolving or reaching a common ground.
Remembering these community rules help cultivate an open line of communication amongst your diverse pool of neighbours and sustains friendships for a long time to come.
Being Water-Wise
Water conservation is a shared responsibility that begins within our communities. By implementing water-wise practices, each home can make a significant impact. We believe that starting a conversation about mindful water use can initiate a ripple effect creating a cumulative impact in residents’ daily lives.
Below are a few practical ways to reduce your household’s water consumption and subsequently, even manage your water bills
Install water-efficient appliances
▶ Low-flow or dual-flush toilets
▶ Water-saving showerheads
▶ Energy-efficient washing machines and dishwashers (look out for an A-rated energy label)
▶ Aerators on faucets and showerheads
Reduce water usage
▶ Shorten showers
▶ Fully load washing machine or dishwasher
▶ Use greywater for gardening
Optimise irrigation systems
▶ Drip irrigation
▶ Rainwater harvesting
Fix leaks promptly
These tips would be particularly helpful in reducing your water consumption and associated utility charges, in light of the recent revisions in the nation-wide sewerage tariffs.
HOT TIP
Install smart water meters if you do not have them already (recommended by DEWA) and use the linked smart applications to monitor both current and historical detailed readings to keep a tab on your home’s consumption.
e-Scooter Battery Safety
With the increased use of e-bikes and e-scooters comes a corresponding fire safety concern associated with their charging and storage. We urge users to take note of these key messages for the safety of their household and those in it.
▶ Do not charge batteries overnight or for an extended period of time.
▶ Always place them on hard, flat surfaces to allow for optimal dissipation of heat.
▶ Watch out for damages or bloated, corroded batteries or powdered batteries.
▶ Keep charging batteries and e-scooters away from combustible materials and away from escape paths.
▶ Safely dispose of batteries when they can no longer be used.
COMMUNITY MANAGEMENT
The Why and What Explained
As your Community Manager, Dubai Holding Community Management oversees and maintains the common areas and services in your community, ensuring smooth operations and a positive living environment.
This includes managing the administration, utilities, improvements, new recreational areas, community income, health and safety initiatives, technological innovations, day-to-day communication with residents and enforcement of community rules and regulations.
Community service/usage charges are collected from homeowners to pay for community upkeep and maintenance, community insurance, electricity for the common areas, waste management, landscaping and all that makes your neighbourhood tick as per clockwork.
Areas under the Residents’ responsibility
Home upkeep, repairs and maintenance including private landscaping if applicable.
Damages caused to common areas during move in (directly or by moving company)
Disposal of large furniture and junk. Household waste can be disposed of at designated areas.
Home utility connections and charges bills such as water, electricity and gas
Modifications, renovations or internal decor upgrades (with relevant permits)
Pest control services within homes
Home/Content insurance for personal property and belongings
Areas under your Community Manager’s responsibility*
Operations Management
▶ Day-to-day administration
▶ Resolution of residents’ issues (not related to in-unit matters)
▶ Management of Owners’ Committee
▶ Regular supervision and inspection of communities and services
▶ Operation and management of communities including cleaning and upkeep of shared facilities and waste management services
▶ Common area management and maintenance including landscaping, street lighting and pathways, security services, repairs and maintenance of common area infrastructure such as elevators, pumps and HVAC systems
Technical Management
▶ Contract management
▶ Technical inspections
▶ Compliance with health and safety standards
▶ Facilities management
▶ Infrastructure, providing a comfortable living experience
Customer Engagement
▶ Customer Experience
▶ Focus groups
▶ Social events
▶ Festive celebrations
▶ Donation drives
▶ Sustainability-themed initiatives
▶ Resident communications
▶ Surveys, polls and more
Financial Management
▶ Budgeting
▶ Community usage charge payments
▶ Accounting services
▶ Regular auditing and reporting
▶ Managing service contracts
▶ Administrative costs including staffing and operational expenses
▶ All financial aspects related to communal spaces
*including, but not limited to
As a leader in the community management industry, we pride ourselves in creating and managing vibrant, sustainable communities across Dubai. Our focus is on ensuring that all communities are well-maintained, secure and operate efficiently.
Know your Makani Number
Your Makani number is your key during emergencies, therefore making this unique ten-digit identifier a must-know for all residents. Knowing this number enables smart, easy and effortless navigation of up to 1 square-metre accuracy in various scenarios.
Where you can locate it
Find your building’s Makani number affixed on the wall at the entrance of your building.
How it helps
▶ Quicker ambulance services: Got an emergency? Refer this number to your police or ambulance services and they can reach you within minutes.
▶ Availing priority services: Senior citizens, residents with critical health conditions or people of determination can sign up for Dubai Police’s Priority Service using the Makani number.
▶ No lost packages: Share your Makani number with your food delivery or goods drop-off personnel to ensure accurate delivery of your items.
Educate members of your household and domestic help about your property’s Makani number and its importance.
BalconiesNo Grill Zone
With the pleasant Dubai winter upon us, spending more time out on the balconies beckon. However, we would like to remind you of important regulations that prevent barbecuing on the balconies.
As per the local rules governing fire and life safety –balconies, terraces or basements must not be used for the purpose of barbecuing or cooking. This is against the Dubai Civil Defense regulations and can draw fines and legal implications.
Please remember that in the event of non-compliance, a notice of violation and potential penalties will be issued to residents. Residents are urged to strictly follow these rules to avoid safety hazards and inconvenience to others.
HOT TIP
If your community has a dedicated BBQ facility with the required set up area for cooking and outdoor seating, refresh yourself with the rules of usage for an enjoyable experience.
NEWS & UPDATES
Sustainability Report Journey 2023
In the lead up to World Sustainability Day, DHCM launched its first Sustainability Journey Report in October 2024.
This report marks a significant milestone in our unwavering commitment to sustainability and highlights our strategic approach to sustainability, showcasing how our efforts align with the broader sustainability goals of the UAE, Dubai and Dubai Holding.
As we continue on this journey, we remain steadfast in our commitment to transparency and collaboration. By working closely with our stakeholders, we aim to drive meaningful progress and achieve our shared vision of a sustainable future for the good of tomorrow.
We invite you to read our Sustainability Journey Report 2023 here.
Making Inroads with Green Mobility
Dubai Holding Community Management (DHCM) signed a Memorandum of Understanding (MoU) with Etisalat Services Holding, e& on 15 October 2024 to install electric vehicle (EV) charging stations across a range of DHCM-managed communities.
The agreement provides the services of charging stations powered by Charge&go - the electric mobility subsidiary of e&, across City Walk, Port de La Mer and Jumeira Bay Island, wherein users will be charged based on the services utilised by them.
This aligns with the national vision towards sustainable mobility and e&’s role in strengthening the e-mobility ecosystem across the UAE, as more consumers transition to electric vehicles.
Hatrick Win for Community Management
Dubai Holding Community Management (DHCM) received top honours across several reputed industry awards this year, solidifying its position as a flagbearer in the community management industry with its world-class communitycentric services for homeowners and residents.
Here are some of the titles we garnered in 2024.
Customer Happiness Awards
World Realty Congress Awards
Dubai Holding Community Management won the ‘Best Community Management Company of the Year' and 'Best Customer Experience Initiative of the Year'.
Smart Built Environment Awards
Nakheel Community Management and Dubai Community Management were named as the ‘Community Management Company of the Year’.
Nakheel Community Management and Dubai Community Management won the top honours with the ‘Customer Happiness Company of the Year – Large category’.
We also won the ‘Best Contact Centre Initiative to Enhance Customer Happiness’ for the exemplary efforts during the April 2024 rains.
These regional and international recognitions celebrated a range of trailblazers dedicated to embedding customer satisfaction into their operations and delivering top-notch community management experiences in the UAE.
Meet Real Estate’s Sporting
CHAMPS
Dubai Holding Community Management’s football squad emerged second place at the Active Communities Football Tournament hosted by the Dubai Land Department that spanned the Dubai 30x30 Fitness Challenge.
Up against leading real estate giants and industry peers, team DHCM clinched a strong 3-1 victory over Dubai Land Department (DLD) in the first match setting the tone for the competition. A thrilling semi-final and final face off later with the DLD squad a second time, DHCM emerged runner up and won an additional credit for their Best Goalkeeper.
The sporting event by the region’s regulator seeks to nurture a culture of sports, encouraging participation from diverse segments of society, especially real estate developments across Dubai, contributing to the growth of an outstanding sports community in the city.
Dubai Holding Community Management
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