From the Chief Community Management Officer's Desk
Dear Resident,
As school doors close, summer arrives with its promise of adventure and togetherness. This season of sunshine and new beginnings is the perfect moment to share exciting news: we’re stepping forward as Dubai Holding Community Management (DHCM).
For years, you’ve known us as creators of some of Dubai’s most vibrant communities. We have now united our legacy with a renewed commitment: to deliver seamless service, foster deeper connections and ensure every resident feels a true sense of belonging.
The announcement of 2025 as the Year of Community couldn’t be more timely. It’s a reminder that the real strength of our neighbourhoods lies in the people who call them home.
This vision inspires us to listen more closely, serve more meaningfully and help in shaping thriving, connected communities. With DHCM, we are stronger, smarter and more connected than ever.
Building Tomorrow Together, Francis Giani
is the name behind the communities you know and
Connect with us on ONE NUMBER 800 DUBAI CM Reach out to us via ONE EMAIL support@dubaiholdingcm.ae Visit us on ONE WEBSITE dubaiholdingcommunities.ae One name, one vision, one way to belong.
Your neighbourhood has been going through upgrades and enhancements behind the scenes. Check in on how we’ve been sprucing up the surroundings these past months.
Beautiful Blooms
A fresh, vibrant transformation is blooming across City Walk. With a landscaping upgrade featuring a stunning mix of carefully selected plants, flourishing portulacas and the eye-catching, flowering vinca bushes elevate the curb appeal throughout the Master Community.
These lush greens and colourful blossoms beautifully enhance the community’s signature charm, while sleek design elements tie everything together for a modern, welcoming vibe.
Weather On Our Watch
As part of our ongoing rain mitigation strategy, we’ve installed a weather station at Building 4B in City Walk. This new system provides real-time weather data, enabling us to closely monitor climatic conditions and respond proactively to any potential challenges.
By staying ahead of changing weather patterns, this system allows us to take timely precautions to protect the buildings in the community and ensure safety during periods of heavy rain or adverse conditions. Another step in our commitment to preparedness and resident well-being.
New EV Charging Stations Now Available
As part of our continued commitment to sustainability and convenience for our residents, we have installed new Electric Vehicle (EV) charging stations in collaboration with e& across the Master Community.
Two newly added charging stations are now active opposite Building 09 and are exclusively for resident use. In addition, six other stations are also available opposite Building 16 and are open to residents and public.
In order to use the stations, residents must register via the Charge&Go app, add vehicle details and top up their personal account to start charging. These additions support Dubai’s broader vision of offering options of smart, sustainable living to its residents community.
Summer and swimming go hand in hand, and we’re making pool safety and comfort a top priority. To ensure everyone’s safety, we’ve installed 14 new freestanding and wall-mounted signs across the community pool decks. These clearly outline essential dos and don’ts within the pool and shower areas, complying with Dubai’s strict pool safety regulations for visibility and accessibility.
In addition to safety, comfort meets style with brand-new pool deck chairs and tables replacing the old ones around the swimming pool terrace. This fresh, stylish upgrade creates the perfect vibe for relaxation, socialising and enjoying the beautiful surroundings.
Wait no more! Dive into summer worry-free and unwind in comfort.
Cool Pool Upgrades Coming
Soon
Stay safe, stay cool, and make the most of your poolside moments! A cutting-edge Automated Number Plate Recognition (ANPR) system is being installed to enhance security and streamline vehicle access. This smart upgrade will enable seamless, contactless entry and exit for registered vehicles, offering added convenience for all residents.
It’s the Year of Community, a time to strengthen bonds, foster unity and build inclusive neighbourhoods and Mohamed Arief is right at the heart of it all.
As a passionate community management pro, Mohamed and his team strive to transform community concerns into real solutions. Get to know the person behind your community’s positive changes.
How it began?
Driven by my passion for people and meaningful experiences, community management was a natural fit, blending service, leadership and operational excellence. Over time, I’ve progressed from daily operations to leading initiatives that enhance resident satisfaction and community engagement.
Recall a proud moment
I felt proud resolving long-standing issues like chillers, elevators, firefighting equipment and upgrading aesthetics. Seeing real improvements and receiving positive resident feedback truly reinforces the meaningful impact and satisfaction that comes from our community management work.
Your idea of ‘community’
To me, community means shared responsibility and mutual care. A place where people feel secure, respected and part of something larger. In the Year of Community, it reminds us that every small action enhances life for all.
What people think you do v/s What you really do Community management goes beyond handling complaints. It’s a strategic, people-focused role centred on planning, community engagement and building trust. It’s about creating an inclusive environment where residents feel valued and connected, not just managing maintenance or resolving issues.
Secret sauce for staying inspired
Outside work, I enjoy architectural photography, exploring minimalist design and reading about sustainable living. These hobbies spark creativity and reflect my values, connecting design, sustainability and the people-centric focus shared by vibrant communities. Want
Upcoming Events and Activations
A Global Beacon Close to Home
The heart of culture and creativity in Jaddaf Waterfront - Jameel Arts Centre has been honoured with a prestigious medal at the inaugural Art Basel Awards 2025, making it one of only three institutions globally to receive this recognition in the Museums and Institutions category.
This major international award highlights its unique approach to community engagement, education and nurturing artistic talent across the region and beyond.
How You Can Participate
Jameel Arts Centre is free and open to all, offering an inspiring mix of exhibitions, artist talks, workshops, outdoor sculptures, and access to the Jameel Library—the Gulf’s first public arts research library. Families can enjoy interactive installations in the Sculpture Park, while art lovers can explore thought-provoking exhibitions featuring regional and international artists. Visit
WHILE HERE: Don't miss the Michelin Bib Gourmand and Green Star-rated farm-to-table restaurant, Teible for their local and sustainable dining. Foodies align! They have a bakery and special breakfast menu and when paired with the tranquil Dubai Creek views, each visit promises to be a fresh and memorable experience.
Friendly Reminder Zone
As temperatures rise, let’s remember the hardworking service providers who keep our community thriving, often spending long hours outdoors under the sun. A simple gesture, like allowing a midday break when scheduling services around lunchtime and offering water when you see them working in the sun can make a big difference.
By showing kindness and consideration, we not only support their wellbeing but also strengthen the spirit of our community. Let’s ensure everyone who cares for our neighbourhood feels cared for in return.
Stub Out the
Risk
Cigarette butts may seem harmless, but if not put out completely, they can start dangerous fires- especially when they land on furniture, plants or are tossed into garbage bins. Even a small spark can quickly turn into a big problem inside a building or on a balcony.
Here are four tips to remember for a safer disposal and a safer home.
PUT OUT your cigarette completely before throwing it away. Use an ashtray with water or sand to make sure it’s out.
NEVER TOSS a lit cigarette from your balcony or window. Wind can carry it onto furniture, plants or even another balcony, risking a fire.
THROW OUT
cigarette butts into designated bins when you are out and about.
KEEP FLAMMABLES
AWAY from balconies and windows. Don’t store cartons, wood, paper piles, paint cans, clothes racks or dried out plants in these areas.
Pet-
for a Pawfect Community
Being a pet parent is a lot of fun, but it also means taking good care of them and being thoughtful of others.
It’s that time of the year when the community pool is the coolest spot in the neighbourhood. But let’s make sure every splash is a safe one with these essential reminders - especially for families with young children.
No Running or Partying
Walk, don't run to avoid slips and falls. Parties are not allowed in the community pool.
Teach Swimming Skills
Enrol children in swimming lessons. Even basic skills can help keep them safer in the water.
Supervision is Key
All swimmers under 12 must be accompanied and supervised by an adult at all times and stay within arm’s reach to avoid risks of drowning.
Lifeguard Alert
Swimming is only allowed when a lifeguard is on duty.
No Lifeguard?
No swimming!
Pool Timings
Stick to the pool operating hours. This helps us keep the pool sparkling and safe for everyone.
Water Watcher
Designate an adult from your group to watch children in and around the pool especially on busy days - free from phone distractions or books.
Here are a few important and simple rules that will help make our community a great place for pets and people.
Clean Up
After your Pet
Always carry a bag to pick up after your fur pal. Use the dog waste bins around our community for easy disposal.
Register and Vaccinate your Pet
Make sure your pet is registered with Dubai Municipality and has all the right vaccinations.
Keep Your Pet on a Leash
Dogs should always be on a leash in common areas, so everyone feels safe and is in line with local laws.
Extra Care in the Heat
When it’s hot outside, pets can get sick easily. Watch for signs like excessive drooling and avoid walking your pet during the hottest part of the day. Never leave your pet in a car or on a balconythis can be very dangerous.
Jet Set, Don’t Forget
Before you jet off on your summer getaway, make sure your home is S.A.F.E.
Each letter stands for a smart step – making it easy to recall and covers all essentials for a secure home while you’re away.
SECURE
Lock doors, windows, wardrobes and safes. Secure your home with CCTV monitoring and ensure your battery backup is active.
A PPLIANCES & AC
Unplug non-essentials, adjust AC to 24°C.
FOOD & FRIDGE
Empty your fridge and freezer to prevent spoilage.
EMERGENCY PREP
Close the main water valve, arrange pet care, inform a trusted person and community security of your plans.
Wishing you a safe and enjoyable holiday from the Dubai Holding Community Management team.
Home Wellness Check
A little preparation goes a long way in keeping your home safe and comfortable. From beating the heat to keeping pests at bay, here’s your easy guide to a worryfree, well-maintained home this season. Voilà—your summer maintenance checklist!
Beat the Heat with a WellMaintained AC
Keep your AC running smoothly with professional servicing at least twice a year to improve cooling performance and air quality, reduce energy consumption and add more years to its lifespan.
Switch Off and Dry Up
Turn off unused electronics to keep rooms cooler and banish standing water (no mini swimming pools for mosquitoes, please!).
Safety & Shade Check
Make sure smoke and carbon monoxide detectors are working, and dress your windows in light, breezy blinds to keep the sun’s heat out and your home cool.
TIP: Clean AC filters monthly and keep outdoor units clear of dust and debris.
Park it Right, Drive it Light
With families and children often out and about in your community, it’s essential to practice good parking and driving habits to help keep our streets and neighbourhood welcoming and secure.
Designated Spots Only
Avoid blocking driveways, walkways and emergency access.
Observe Speed Limits
Drive slowly, avoid speeding up aisles and wait for barriers before proceeding.
Park Centred
Stay between the lines so others can park comfortably.
Respect Reserved Spaces
Avoid parking at spots for people of determination (if not applicable to you), emergency vehicles or EV charging.
Park Responsibly
It’s unsafe and unfair to neighbours. Ensure car lights are set to auto or on when in garage.
Stay Alert
Be mindful of families, children and strollers—especially when reversing or exiting your parking bay. Move slowly and use your mirrors to help keep everyone safe.
DHCM News and Updates
Championing Women’s Sports
Dubai Holding Community Management (DHCM) proudly served as Title Sponsor of the UAE Netball Cup 2025. The tournament welcomed six international teams, with Namibia taking the trophy and the UAE Falcons delivering a spirited performance.
As part of our ongoing partnership, DHCM’s sponsorship of the national team, UAE Falcons, reflects our commitment to excellence and empowerment. By supporting landmark events, we continue to pave the way for women’s sports and inspire positive change.
Global Recognition for CX Excellence
Dubai Holding Community Management (DHCM) has been making waves on the international stage, winning the Customer Service Innovation of the Year award at the Real Estate Asia Awards 2025 in Singapore.
DHCM also received Honorary Mention on the global stage for Best Data and Customer Insights at the CX Asia Excellence Awards 2025, further affirming our leadership in data-driven customer experience. These achievements showcase our dedication to setting new industry standards and delivering world-class service to our communities, raising the bar for excellence globally.
Dual ISO Honours
Dubai Holding Community Management’s Contact Centre has earned two prestigious ISO certifications: ISO 9001:2015 for Quality Management Systems and ISO 18295-1:2017 for Customer Contact Centres. These recognitions highlight our commitment to operational excellence, consistent service quality and outstanding customer experiences.
Achieving these international standards reflects the dedication and professionalism of our Contact Centre team, guided by our Customer Experience and Performance Management leaders. Together, we continue to set new benchmarks for excellence.
Dubai Holding Community Management
Dubai Holding Community Management is a premium provider of community management services and an integral part of Dubai Holding. Established in 2024 with Nakheel Community Management and Dubai Community Management joining forces, Dubai Holding Community Management has quickly positioned itself as a leader in the industry, delivering exceptional services to maintain and enhance residential communities and districts across Dubai.
