Message from the Chief Community Management Officer
Dear Occupant,
The first six months of the year have gone by, bringing us a season of changes, new faces and phases and a start to a transformative journey for Dubai Community Management.
As the new Chief Community Management Officer, I am committed to finding the winning formula towards becoming a household name in Dubai, where our residents and customers see us as family and friends, not only because of iconic developments, but because they cannot think of anyone better suited to look after their community. With customer-centricity at our core, we look forward to emerging as a differentiator and flagbearer in community management.
In the past few months, we have had moments of reflection and gratitude with community celebrations, Ramadan and Eid events and much more. We also experienced weeks with spells of heavy rain beckoning spring and thereafter, the summer seasons we have embarked on.
In this edition of your biannual newsletter, you'll find valuable insights on unit maintenance and tips to enhance your overall community living experience. Do take some time to read all our community stories to stay abreast of our news and developments.
I am eager as is my team and certain that 2024 will be a year of greater opportunities – bigger, better, and brighter and I look forward to working hand in hand with all of you in achieving our milestones for the year.
As we embark on this exciting new chapter together, we look forward to seize this opportunity to inspire and innovate together for the good of tomorrow.
Francis Giani
Your Community Updates
Come rain or shine, your community undergoes improvements and enrichments all through the year. Here is a slice of all that was planned and undertaken in the neighbourhood.
Successful Fire Drill
An important element of fire safety and fire preparedness at the community buildings is the quintessential fire evacuation drill. Dubai Community Management (DCM) successfully conducted a fire drill on 04 March at Vision Tower, with active participation and support from occupants, facility management and security teams, and the Dubai Civil Defense.
Announcements and instructions were shared with occupants to avoid panic or fear and ensure a well-informed exercise with awareness and cooperation.
Refreshing New Signs
We are committed to ensuring a peaceful and safe neighbourhood for occupants in our care. In our efforts to reiterate the regulations for your community, we have installed a total of 30 new no smoking signage, six no entry boards and four no-parking signs at vantage points of the community. In addition to these, directional and instructional signage including two ‘access for card holders only’ signage, 10 directional signs and 15 lift lobby boards.
These signs are visually less cluttered, more pronounced for visibility and in some instances are icon-based, keeping it clean and easy to understand and remember for people of all ages and backgrounds. With crisp content and informative messaging, we aim to build a better recall through this enhancement.
It’s never too late to invest in insurance that covers your prized home and possessions and gives you the peace of mind you deserve. Contents Insurance does just that in the event of the unexpected – be it a theft, fire or water leakage.
With a good plan, you can protect your home and your belongings including your furniture, electrical appliances, soft furnishings and even paint finishes on your walls and ceilings. Some contents insurance plans start as low as AED 200 a year, based on the coverage required.
What is covered under community insurance?
Community insurance only covers the common areas such as roads, amenities, signage, streetlights, walls, irrigation systems and gate barriers. Contents insurance is the sole responsibility of a resident.
Know Your No-Storage Zones
Building corridors may appear to be a convenient space to line up water cans, shoe cabinets, bicycles and other personal belongings but this could turn out to be more unsafe than you can imagine.
Add to that – cluttered and stored belongings in the building's common areas are an eyesore affecting the overall aesthetics of your building. Improperly stored items along corridors pose an obstruction to corridor paths and mounted safety equipment such as fire extinguishers, automated external defibrillator (AED) wall-mounted units and fire alarm pull stations in these areas. For your safety, please keep apartment doors closed and always locked.
Similarly, allocated basement parking bays are not storage spaces and must not be used for storing bikes, prams, strollers, kayaks, fishing equipment or other items. Avoid covering or obstruct any lights, skylights, windows or other means of illumination of the common areas.
Dubai Civil Defense guidelines and Community Rules deem it mandatory to keep these areas clean and clear of any obstacles for rescue teams in the event of a mishap.
Routine Mosquito Control
In line with Dubai Municipality guidelines, our pest control teams have been carrying out scheduled thermal fogging treatment across community common areas to mitigate the seasonal challenge of flies and mosquitoes.
Stay tuned to our email alerts and digital notices for updates on these planned treatments in different areas of your neighbourhood.
Here’s how you can help us reduce the spread of flies and mosquitoes.
▶ Reduce your water use in private gardens by using a drip irrigation system, instead of hoses.
▶ Trim your plants regularly to prevent overgrown climbers from entering fences/railings further into common areas. Heavy foliage can trap moisture, also attracting insects.
▶ Regularly clean and maintain your garden water features and swimming pools.
▶ Keep car washing to a minimum, as dirty water spilling over to drains and manholes draws insects.
Prep Your Interiors for Summer
Balmy days ahead. Here is a quick checklist of fix-ups and declutter details to consider for your unit and surroundings, as you splash into the summer of 2024.
P.S.
Save it, pin it, share it. You can thank us later.
Service your air conditioner
Ensure your cooling is working just fine by replacing the air filter (if required) and cleaning the area around the AC unit and vents. Get professional help to check for any leaks or defects in the unit or from windows and doors, especially if cooling takes time.
Switch off to cool off
Some electronic devices generate heat adding to the room temperature. Switch off devices such as LEDs, mobile phones and batteries when not in use to avoid heat generation.
Clear out puddles
Inspect your home for a build-up of standing water and remove pools of water ponding to avoid mosquitoes.
Leak check
Examine your bath and kitchen sinks and tubs for slow leaks and replace worn grout and caulking to prevent water damage.
Better safe than sorry
Ensure that the smoke detectors and carbon monoxide detectors installed at your unit are current and up to date. Check expiration dates and replace batteries if necessary.
Light and airy
These months ahead bring with it bright and heated sunlight. Deck your space with light-hued blinds and curtains to avoid direct sunlight in your unit.
Keep Calm and Keep Clean
The proper use of community common areas helps maintain a clean, hygienic and functional living environment. Take a moment to remind your occupants about basic garbage dos and don’ts.
▶ Ensure your trash bags are tied or sealed before dropping them into your chute or designated refuse area.
▶ If your building has chute access from your floor, use the available facility and ensure that the chute door is closed after disposal to prevent odours or spills.
▶ Refrain from disposing of cooking oil, lit cigarettes, hot ashes or lit candles in the chute without proper safety precautions.
▶ Got bulk waste such as furniture, mattresses or appliances to get rid of? Arrange for the removal of larger waste items through a thirdparty provider of your choice or reach out to 800 JUNK (5865) for assistance.
Parking Pointers
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Enter the building parking area using your vehicle access card. Need a replacement card? Write to us at community@dubaicm.ae or reach us at 800 DubaiCM for assistance.
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Avoid tailgating. The building parking facility is equipped with an anti-pass system that allows a single vehicle entry at a time per card. While inside the parking level, access cards will not be active to avoid misuse of access cards.
Illegally parking in non-designated parking bays is prohibited. Reach out to your building concierge for assistance if your encounter such an issue.
From the Regulator’s
Mollak Gateway Services for Owners
Following Law No. (6) of 2019 regarding jointly owned properties in Dubai, the Dubai Land Department has introduced a service for all owners and Owners’ Committees to submit enquiries, requests, suggestions, complaints on the Dubai Rest App and the Land Department’s website – dubailand.gov.ae .
RERA has issued guidelines via the brand-new Mollak Gateway services for jointly owned properties, requiring owners, residents, and owners' committees to use the Mollak services portal for enquiries, complaints, and requests. This allows management companies like DCM to address these requests and allows Owners' Committees to evaluate the management company's performance.
Through the platform, RERA will take necessary action to resolve complaints and enable a record of requests and correspondence which can be reviewed later.
Courtesy: RERA
Dubai Community Management
Our primary objective is to manage and maintain the wellbeing of your community. As such, we provide a broad spectrum of comprehensive management services. Dubai Community Management is a Dubai Holding company that provides premium community management services to maintain and enhance flourishing residential communities as well as thriving districts.
25 Districts
Communities
Buildings
35,560 Units
500K Residents