Jumeirah Islands Summer 2025

JUMEIRAH ISLANDS PULSE Summer 2025

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From the Chief Community Management Officer's Desk Dear Resident, As school doors close, summer arrives with its promise of adventure and togetherness. This season of sunshine and new beginnings is the perfect moment to share exciting news: we’re stepping forward as Dubai Holding Community Management (DHCM).

For years, you’ve known us as creators of some of Dubai’s most vibrant communities. We have now united our legacy with a renewed commitment: to deliver seamless service, foster deeper connections and ensure every resident feels a true sense of belonging.

The announcement of 2025 as the Year of Community couldn’t be more timely. It’s a reminder that the real strength of our neighbourhoods lies in the people who call them home.

This vision inspires us to listen more closely, serve more meaningfully and help in shaping thriving, connected communities. With DHCM, we are stronger, smarter and more connected than ever.

Building Tomorrow Together, Francis Giani

Dubai Holding Community Management (DHCM)

WHAT THIS MEANS FOR YOU

is the name behind the communities you know and love.

Connect with us on ONE NUMBER 800 DUBAI CM

One name, one vision, one way to belong.

Reach out to us via ONE EMAIL support@dubaiholdingcm.ae Visit us on ONE WEBSITE dubaiholdingcommunities.ae

What’s Inside This Issue?

Community Spotlight

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Community Spotlight

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07

Specials Just for You

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Meet Your Community Champ

Friendly Reminder Zone

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Upcoming Events & Activations

DHCM News & Updates

Your neighbourhood has been going through upgrades and enhancements behind the scenes.

Check in on how we’ve been sprucing up the surroundings these past months.

Lawn and Order This season, we’ve taken our commitment to greenery to new heights, ensuring that every nook and corner reflects our passion for beauty and well-being.

All six clubhouse planter boxes were redesigned with new, improved tiles that help plants thrive like never before. Fresh plantings, upgraded footpaths and revitalized green spaces now greet you throughout the community, adding colour, life and a sense of renewal at every turn.

But the transformation doesn’t stop there. We’ve added a lush new lawn spanning 1,500 sqm around Clusters 46 and 47. These thoughtful upgrades not only make our community more visually stunning but also foster a healthier, happier place to call home.

Pool Time, All Time Enjoy year-round comfort at the Jumeirah Islands Townhouse pool, now equipped with a new heating and cooling system that keeps the water perfect.

To further enhance your safety, we’ve introduced two additional lifeguards at the facility - giving you greater peace of mind every time you take a dip.

Jumeirah Islands Summer Newsletter 2025

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Claw Patrol Keeping Jumeirah Islands clean and comfortable is now a matter of teamwork between residents and nature’s finest flyers. Our new ecofriendly bird control programme brings trained falcons and hawks to the skies, naturally deterring crows and pigeons from nesting and creating an unsanitary environment.

This humane, innovative method ensures that our community maintains high standards of hygiene without harming wildlife.

Safety Pads for Playground Bliss Our playground specialised team has installed new safety pads at all community children’s play areas.

This important upgrade ensures that kids can run, jump and explore with greater protection and confidence, while parents enjoy extra peace of mind.

By prioritizing child safety in our community spaces, we’re making playtime not only more enjoyable, but also safer and more carefree for everyone.

CLICK HERE!

Take our quick survey and let us know what you love - and what we can do better. Your experience in our community matters.

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Jumeirah Islands Summer Newsletter 2025

It’s the Year of Community, a time to strengthen bonds, foster unity and build inclusive neighbourhoods and Mehzabin Merchant is right at the heart of it all.

As a passionate community management pro, Mehzabin and her team strive to transform community concerns into real solutions. Get to know the person behind your community’s positive changes.

How it began?

I’ve always loved helping people and solving real life problems. Community management lets me create better living spaces and connect with people, so it’s incredibly rewarding.

Recall a proud moment I had addressed a big parking shortage by working with the developer and we added over 60 new spaces. The appreciation from the community made me proud and reminded me how important it is to listen and act on what residents need.

Your idea of ‘community’ Community is about connection, support and shared responsibility. It’s a place where everyone feels safe and valued. In the Year of Community, it’s important to make sure every voice is heard.

What people think you do v/s What you really do Some think it’s just about complaints and paperwork, but my job is dynamic! It involves planning, resolving conflicts and building relationships. I want people to know it’s about making a real difference in people’s lives and being a bridge between everyone in the community.

Secret sauce for staying inspired I love swimming, reading about leadership and psychology and meditating. These hobbies help me stay balanced, focused and ready to serve our community with fresh energy and empathy.

Want to connect with Mehzabin or share your ideas? Write to support@dubaiholdingcm.ae and we’ll be happy to connect.

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Upcoming Events and Activations August

Summer Splash Together

October Halloween Fright Night

Inter-Community Sports Tournament

November

December

Festival of Lights UAE National Day Celebrations

Movie Under The Stars Winter Festive Event

These events are subject to change. Stay tuned to our event notifications via email for the latest updates.

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Jumeirah Islands Summer Newsletter 2025

Specials Just For You

Happening at Nakheel Mall

Earn 1% cashback on service charge Download Tickit rewards & link your card

Pay your service charge using your linked Visa card

Earn cashback on service charge and enjoy rewards at more than 3,500 outlets

Jumeirah Islands Summer Newsletter 2025

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A Global Beacon Close to Home The heart of culture and creativity in Jaddaf Waterfront - Jameel Arts Centre has been honoured with a prestigious medal at the inaugural Art Basel Awards 2025, making it one of only three institutions globally to receive this recognition in the Museums and Institutions category.

This major international award highlights its unique approach to community engagement, education and nurturing artistic talent across the region and beyond.

How You Can Participate Jameel Arts Centre is free and open to all, offering an inspiring mix of exhibitions, artist talks, workshops, outdoor sculptures and access to the Jameel Library—the Gulf’s first public arts research library.

Families can enjoy interactive installations in the Sculpture Park, while art lovers can explore thought-provoking exhibitions featuring regional and international artists.

Visit www.jameelartscentre.org to plan your visit.

WHILE HERE: Don't miss the Michelin Bib Gourmand and Green Star-rated farm-to-table restaurant, Teible for their local and sustainable dining. Foodies align! They have a bakery and special breakfast menu and when paired with the tranquil Dubai Creek views, each visit promises to be a fresh and memorable experience.

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Jumeirah Islands Summer Newsletter 2025

Friendly Reminder Zone

As temperatures rise, let’s remember the hardworking service providers who keep our community thriving, often spending long hours outdoors under the sun. A simple gesture, like allowing a midday break when scheduling services around lunchtime and offering water when you see them working in the sun can make a big difference.

By showing kindness and consideration, we not only support their wellbeing but also strengthen the spirit of our community. Let’s ensure everyone who cares for our neighbourhood feels cared for in return.

Stub Out the Risk Cigarette butts may seem harmless, but if not put out completely, they can start dangerous fires- especially when they land on furniture, plants or are tossed into garbage bins.

Even a small spark can quickly turn into a big problem inside a building or on a balcony.

Here are four tips to remember for a safer disposal and a safer home.

PUT OUT your cigarette completely before throwing it away.

Use an ashtray with water or sand to make sure it’s out.

NEVER TOSS a lit cigarette from your balcony or window.

Wind can carry it onto furniture, plants or even another balcony, risking a fire.

THROW OUT cigarette butts into designated bins when you are out and about.

KEEP FLAMMABLES AWAY from balconies and windows. Don’t store cartons, wood, paper piles, paint cans, clothes racks or dried out plants in these areas.

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It’s that time of the year when the community pool is the coolest spot in the neighbourhood. But let’s make sure every splash is a safe one with these essential reminders - especially for families with young children.

Play by the Rules

Pet- quette for a Pawfect Community Being a pet parent is a lot of fun, but it also means taking good care of them and being thoughtful of others.

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Jumeirah Islands Summer Newsletter 2025

No Running or Partying

Teach Swimming Skills

Pool Timings

Walk, don't run to avoid slips and falls. Parties are not allowed in the community pool.

Enrol children in swimming lessons. Even basic skills can help keep them safer in the water.

Stick to the pool operating hours.

This helps us keep the pool sparkling and safe for everyone.

Supervision is Key

Lifeguard Alert

Water Watcher

All swimmers under 12 must be accompanied and supervised by an adult at all times and stay within arm’s reach to avoid risks of drowning.

Swimming is only allowed when a lifeguard is on duty.

Designate an adult from your group to watch children in and around the pool especially on busy days - free from phone distractions or books.

No Lifeguard?

No swimming!

Here are a few important and simple rules that will help make our community a great place for pets and people.

Clean Up After your Pet Always carry a bag to pick up after your fur pal.

Use the dog waste bins around our community for easy disposal.

Keep Your Pet on a Leash Dogs should always be on a leash in common areas, so everyone feels safe and is in line with local laws.

Register and Vaccinate your Pet Make sure your pet is registered with Dubai Municipality and has all the right vaccinations.

Extra Care in the Heat When it’s hot outside, pets can get sick easily. Watch for signs like excessive drooling and avoid walking your pet during the hottest part of the day. Never leave your pet in a car or on a balcony this can be very dangerous.

Jet Set, Don’t Forget

S

ECURE

Lock doors, windows, wardrobes and safes. Secure entrances with CCTV monitoring and ensure battery backup is active.

Before you jet off on your summer getaway, make sure your home is S.A.F.E. Each letter stands for a smart step – making it easy to recall and covers all essentials for a secure home while you’re away.

A

F

E

Unplug non-essentials, adjust AC to 24°C.

Empty your fridge and freezer to prevent spoilage.

Close the main water valve, schedule your irrigation timers, arrange pet care, inform a trusted person and community security of your plans.

PPLIANCES & AC

OOD & FRIDGE

MERGENCY PREP

BONUS: Sign up for the Dubai Police Home Security Programme via the Dubai Police app for complimentary police patrolling while you are away.

Home Wellness Check A little preparation goes a long way in keeping your home safe and comfortable.

From beating the heat to keeping pests at bay, here’s your easy guide to a worry-free, well-maintained home this season. Voilà—your summer maintenance checklist!

Beat the Heat with a WellMaintained AC Keep your AC running smoothly with professional servicing at least twice a year to improve cooling performance and air quality, reduce energy consumption and bills and extend its lifespan.

Clean Water, Safe Home

Don’t Let the Pests Move In

Water tanks in hot climates can collect dirt, bacteria and sediment.

Clean your water tank every 6–12 months with a licensed service to prevent contamination and bad odour and maintain water pressure and plumbing.

Keep out summer’s unwanted guests (like ants, cockroaches and rodents) with scheduled professional pest control at least twice a year. Food must be sealed and surfaces kept clean. Seal cracks or entry points around windows and doors and avoid leaving standing water (indoors and outdoors).

TIP: Clean AC filters monthly and keep outdoor units clear of dust and debris.

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Park it Right, Drive it Light With families and children often out and about in your community, it’s essential to practice good parking and driving habits to help keep our streets and neighbourhood welcoming and secure.

Designated Spots Only

Reverse for a Better View

No Double-Parking

Park in your assigned space and avoid blocking driveways, walkways or emergency access crucial for safety and accessibility.

When parking, try to reverse into your bay. This gives you a clearer view when you leave, reducing the risk of accidents, especially with children, cyclists and pets nearby.

Double-parking is not only inconvenient but also dangerous as it blocks visibility and creates hazards for pedestrians and other drivers.

Slow Down

Respect Reserved Spaces

Stick to speed limits on internal and arterial roads. Speeding in residential areas puts children, pedestrians and pets at risk.

Leave designated spots for people of determination and emergency vehicles.

Everyone deserves a safe and accessible community.

Your cooperation makes all the difference. Thanks for helping us create a safer, happier space.

DHCM News and Updates

Championing Women’s Sports Dubai Holding Community Management (DHCM) proudly served as Title Sponsor of the UAE Netball Cup 2025. The tournament welcomed six international teams, with Namibia taking the trophy and the UAE Falcons delivering a spirited performance.

As part of our ongoing partnership, DHCM’s sponsorship of the national team, UAE Falcons, reflects our commitment to excellence and empowerment. By supporting landmark events, we continue to pave the way for women’s sports and inspire positive change.

Global Recognition for CX Excellence Dubai Holding Community Management (DHCM) has been making waves on the international stage, winning the Customer Service Innovation of the Year award at the Real Estate Asia Awards 2025 in Singapore.

DHCM also received Honorary Mention on the global stage for Best Data and Customer Insights at the CX Asia Excellence Awards 2025, further affirming our leadership in data-driven customer experience. These achievements showcase our dedication to setting new industry standards and delivering world-class service to our communities, raising the bar for excellence globally.

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Dual ISO Honours

Dubai Holding Community Management’s Contact Centre has earned two prestigious ISO certifications: ISO 9001:2015 for Quality Management Systems and ISO 18295-1:2017 for Customer Contact Centres. These recognitions highlight our commitment to operational excellence, consistent service quality and outstanding customer experiences.

Achieving these international standards reflects the dedication and professionalism of our Contact Centre team, guided by our Customer Experience and Performance Management leaders. Together, we continue to set new benchmarks for excellence.

Dubai Holding Community Management

800 DUBAICM (3822426) support@dubaiholdingcm.ae

Community Security

052 522 4518

Fire

997

Ambulance

998

Police

999

Dubai Municipality

800 900

Trakhees

800 990

Taxi

800 9090

DEWA

991

Al Ameen

800 4888

(external construction escalations)

Identify and know your MAKANI NUMBER in case of emergencies

(for non-emergencies)

Dubai Holding Community Management Dubai Holding Community Management is a premium provider of community management services and an integral part of Dubai Holding. Established in 2024 with Nakheel Community Management and Dubai Community Management joining forces, Dubai Holding Community Management has quickly positioned itself as a leader in the industry, delivering exceptional services to maintain and enhance residential communities and districts across Dubai.

1.35BN SQFT Total Area

88k+ Units

58

Master Communities

383 JOPs

1.2MN Residents

Standards that help maintain our communities

Reach out to us

Industry Recognitions

support@dubaiholdingcm.ae GOLD WINNER 2024

Community Engagement Initiative of the Year

800 DUBAICM (800 3822426)