Message from the Chief Community Management Officer
Dear Resident,
The first six months of the year have gone by, bringing us a season of changes, new faces and phases and a start to a transformative journey for Dubai Community Management.
As the new Chief Community Management Officer, I am committed to finding the winning formula towards becoming a household name in Dubai, where our residents and customers see us as family and friends, not only because of iconic developments, but because they cannot think of anyone better suited to look after their home and community. With customer-centricity at our core, we look forward to emerging as a differentiator and flagbearer in community management.
In the past few months, we have had moments of reflection and gratitude with community celebrations, Ramadan and Eid events and much more. We also experienced weeks with spells of heavy rain beckoning spring and thereafter, the summer seasons we have embarked on.
In this edition of your biannual newsletter, you'll find valuable insights on home maintenance, peti-quette pointers and tips to enhance your overall community living experience. Do take some time to read all our community stories to stay abreast of our news and developments.
I am eager as is my team and certain that 2024 will be a year of greater opportunities – bigger, better, and brighter and I look forward to working hand in hand with all of you in achieving our milestones for the year.
As we embark on this exciting new chapter together, we look forward to seize this opportunity to inspire and innovate together for the good of tomorrow.
Francis Giani
Your Community Updates
Come rain or shine, your community undergoes improvements and enrichments all through the year. Here is a slice of all that was planned and undertaken in the neighbourhood you call ‘home’.
Lasting First Impressions
A fabulous makeover with new furniture, a new coat of paint and polished floors is turning heads at the lobby entrances of Buildings 1, 2A, 2B, 3B, 4A, 4B, 5, 6A, 6B & 7 and the 3B building basement - marking the end of the first phase of enhancements.
With the addition of cosy sofas, armchairs, centre tables, side tables, lighting features, a console and sprightly new plants, these spaces offer a warm welcome with a minimalist style.
Similar enhancements are planned in the upcoming phase across the remaining buildings of Citywalk.
In addition, air fresheners have been installed at the reception areas and basement levels of 29 buildings, ensuring a pleasantly scented atmosphere for all residents and visitors. These enhancements aim to create a welcoming environment that leaves lasting positive impressions on everyone who enters the community.
Sleek and Stylish Sunbeds
Summertime promises to be a swell time, with 64 new sun loungers and 60 side tables at the community pools.
This outdoor furniture upgrade offers comfort with its ergonomic design and comfortable thick net base, making it perfect for a snooze under the sun or for that quick read of this season’s best-selling hardback.
Kick back and relax in the beautiful Dubai sunshine, but don’t forget to use a towel on a sun lounger to avoid stains from tanning or sunscreen lotions, or other spills.
We trust that with the best seat in the house, poolside views await you all year long.
Transformed Terraces
Enhancement works have started at the Sky Garden as part of the first phase of improvements with an emphasis on flooring fixes and revamped seating with the new lounge armchairs.
This upgraded space already paints a pretty picture in buildings 2A, 3B, 4A and 9, and will be extended to all other City Walk buildings in the next phase.
The space draws a Mediterranean-inspired vibe with the olive tree taking centre stage and is complemented by faux foliage, drawing cohesion and a natural look to the area. The newly polished floors, freshly painted walls and enhanced lighting fixtures are a welcome invitation for a relaxed catch-up with friends or family after sundown.
Pedestrian Safety
In a recent initiative towards enhancing pedestrian safety, we have installed stainless steel bollards in the Master Community areas adjacent to Building 18. These bollards serve as barriers to restrict vehicular access and have been strategically placed to fortify pedestrian zones, while ensuring a safer environment for both walkers and commuters.
These modern, reflective and sleek installations are durable and resilient as they can withstand the elements and the rigors of daily use, while maintaining a polished appearance that complements the urban landscape.
Varnished and Versatile Benches
Grab a seat by the benches along the City Walk boulevard and take a moment to rest and unwind, the next time you pass by. The seating areas were recently varnished with a tough and protective layer to keep them safe from moisture, harsh weather, spills, abrasions and scratches.
Located alongside a high-traffic area, the enhancement gives this urban street furniture a fresh lease of life while being a timeless aesthetic addition to the outdoor space.
We hope our residents find this as a spot to kindle new friendships or just a place to simply sit and talk, as they watch the community buzz and busyness pass by.
Painted Planter Boxes
276 planter boxes dotting the grand outdoors of City Walk have received a facelift with a fresh coat of paint. Housing a green carpet of dense sea purslane plants and larger lush trees, the newly repainted black-hued boxes beautifully blend into the surroundings.
Your Community Events
Winter Festival and Movie Night Extravaganza
A magical experience unfolded at the winter community celebrations in City Walk on 10 February 2024 at the courtyard between Buildings 10 and 11, as residents congregated for an evening to remember. The younger and older folks indulged in delicious treats served at food stalls while the themed giveaways added an extra sparkle to the festivities.
The highlight of the evening was the movie screening of 'The Polar Express' which was a hit with kids and adults alike. If you missed it, glimpse through the highlights here.
You can also catch all the past events in pictures at www.dubaicm.ae.
Hag Al Leila Celebrations
One of the most popular Emarati celebrations before Ramadan - Hag Al Leila was celebrated in true blue traditional style on 07 March. Residents were treated to a delightful event with traditional giveaways. The initiative echoes the values of sharing and giving that the Holy Month brings with it.
Mother’s Day Special
Mums in City Walk were in for a floral surprise on 22 March, on account of UAE Mother’s Day. Our team warmly greeted the residents with a rose and a heartfelt note tucked in, appreciating them for the unconditional love and support they have for their families.
Dubai Community Management is happy to manage thriving communities for families from all over the world and with small gestures like these, we hope to create a sense of belonging and neighbourhood.
Decorative L i g ht s Usher Ramadan
Parkways and common areas across the community were adorned with festive lights to celebrate the holy month of Ramadan. Illuminated areas included roundabouts and entrances and included popular Ramadan motifs, like the crescent moon, traditional lanterns and geometric patterns used in Islamic art.
TLC for your Home
Know Your Pet-iquette
Your community is a pet-friendly neighbourhood with easy and simple community rules, aimed to help reduce neighbourly conflicts and ensure a healthier environment for you and your furry family member. Familiarise yourself with these points and share them with members of your household.
OFF LEASH AREAS
Dog parks are the designated areas for your canine friend’s walks, exercise and play. Community amenities including play areas, parks, lawns, sports courts and pools are not open to pets.
LEASH ON ALWAYS
Not every resident in your community may be comfortable around dogs. Ensure that your four-legged friend is within full control and on a leash when out and about in your community while being respectful of your neighbours.
COURTESY CHECK
Adults and especially children must always check with a pet owner/handler before approaching or petting someone else’s dog. Every dog has a different level of tolerance for physical affection.
RESPONSIBLE OWNERSHIP
Pet owners are responsible if their canine pet friend injures another animal, tenant, guest or member of the public or even damage property and communal areas. Never leave pets unattended in vehicles or balconies.
CHIP & TRACK
Have your pet microchipped and collared with the latest identification details so that they can be found easily if lost. Ensure that vaccinations, routine check-ups and registrations with a veterinarian are up to date, as per local regulations. Look up your lost pet on free apps like Aleef, WheresMyPawsAt or via GPS trackers using the registered details.
STOP & SCOOP
Owners/dog handlers must pick up pet waste immediately and carry multiple bags for cleaning up after their pets.
Stay covered with the right insurance
It’s never too late to invest in insurance that covers your prized home and possessions and gives you the peace of mind you deserve. Contents Insurance does just that in the event of the unexpected – be it a theft, fire or water leakage.
With a good plan, you can protect your home and your belongings including your furniture, electrical appliances, soft furnishings and even paint finishes on your walls and ceilings. Some contents insurance plans start as low as AED 200 a year, based on the coverage required.
What is covered under community insurance?
Community insurance only covers the common areas such as roads, amenities, signage, streetlights, walls, irrigation systems and gate barriers. Contents insurance is the sole responsibility of a resident.
Know Your No-Storage Zones
Building corridors may appear to be a convenient space to line up water cans, shoe cabinets, bicycles and other personal belongings but this could turn out to be more unsafe than you can imagine.
Add to that – cluttered and stored belongings in the building's common areas are an eyesore affecting the overall aesthetics of your building. Improperly stored items along corridors pose an obstruction to corridor paths and mounted safety equipment such as fire extinguishers, automated external defibrillator (AED) wall-mounted units and fire alarm pull stations in these areas. For your and your family’s safety, please keep apartment doors closed and always locked.
Similarly, allocated basement parking bays are not storage spaces and must not be used for storing bikes, prams, strollers, kayaks, fishing equipment or other items. Avoid covering or obstruct any lights, skylights, windows or other means of illumination of the common areas.
Dubai Civil Defense guidelines and Community Rules deem it mandatory to keep these areas clean and clear of any obstacles for rescue teams in the event of a mishap.
Balcony Etiquette
A quick refresher of Law (4) of 2019 concerning the Real Estate Regulatory Agency Law (6) of 2019 concerning Jointly Owned Properties is a good place to start for the dos and don'ts around your private and peaceful balcony space. Read on as we’ve got the most important pointers covered.
▶ Airing laundry visibly on balconies or railings is not allowed as it does not suit the building and community aesthetics.
▶ Pets, children and people of determination must never be left unsupervised on balconies. Also, avoid storing outdoor furniture that could be climbed.
▶ Refrain from disposing of lit cigarettes and butts, food, sharp objects and other waste from balconies. These can land on furnishing or flammable items amounting to a fire or serious injuries.
▶ Satellite dishes or installed antennae negatively affect the overall appearance of the building and violators can also face fines from Dubai Municipality.
▶ Do not feed birds on your balcony – they can be a menace to others and damage the façade of your building.
▶ Balconies are not for barbecues, cooking, bonfires, or smoking sheesha. These are against the community safety regulations and put people and property at great risk.
Residents found violating balcony guidelines can face fines in the event of non-compliance. Please share this with others in your household and keep your community safe.
Prep Your Homebase for Summer
Balmy days ahead. Here is a quick checklist of fix-ups and declutter details to consider for your house and surroundings, as you splash into the summer of 2024.
P.S.
Save it, pin it, share it. You can thank us later.
Service your air conditioner
Ensure your home cooling is working just fine by replacing the air filter (if required) and cleaning the area around the AC unit and vents. Get professional help to check for any leaks or defects in the unit or from windows and doors, especially if cooling takes time.
Switch off to cool off
Some electronic devices generate heat adding to the room temperature. Switch off devices such as LEDs, mobile phones and batteries when not in use to avoid heat generation.
Clear out puddles
Inspect your home for a build-up of standing water and remove pools of water ponding from children’s toys or a bird bath to avoid mosquitoes.
Leak check
Examine your bath and kitchen sinks and tubs for slow leaks and replace worn grout and caulking to prevent water damage. Leave washing machine doors open after use, ensuring your bathroom is well-ventilated.
Better safe than sorry
Ensure that the smoke detectors and carbon monoxide detectors installed at your house are current and up to date. Check expiration dates and replace batteries if necessary.
Light and airy
These months ahead bring with it bright and heated sunlight. Deck your space with light-hued blinds and curtains to avoid direct sunlight in your house.
Keep Calm and Keep Clean
The proper use of community common areas helps maintain a clean, hygienic and functional living environment. Take a moment to remind your household members about basic garbage dos and don’ts.
▶ Ensure your trash bags are tied or sealed before dropping them into your chute or designated refuse area.
▶ If your building has chute access from your floor, use the available facility and ensure that the chute door is closed after disposal to prevent odours or spills.
▶ Refrain from disposing of cooking oil, lit cigarettes, hot ashes or lit candles in the chute without proper safety precautions.
▶ Got bulk waste such as furniture, mattresses or appliances to get rid of? Arrange for the removal of larger waste items through a thirdparty provider of your choice or reach out to 800 JUNK (5865) for assistance.
Parking Pointers
1
2
Enter the building parking area using your vehicle access card. Need a replacement card? Write to us at community@dubaicm.ae or reach us at 800 DubaiCM for assistance.
3
Avoid tailgating. The building parking facility is equipped with an anti-pass system that allows a single vehicle entry at a time per card. While inside the parking level, access cards will not be active to avoid misuse of access cards.
Illegally parking in non-designated parking bays is prohibited. Reach out to your building concierge for assistance if your encounter such an issue.
From the Regulator’s Desk
Mollak Gateway Services for Homeowners
Following Law No. (6) of 2019 regarding jointly owned properties in Dubai, the Dubai Land Department has introduced a service for all homeowners and Owners’ Committees to submit enquiries, requests, suggestions, complaints on the Dubai Rest App and the Land Department’s website – dubailand.gov.ae .
RERA has issued guidelines via the brand-new Mollak Gateway services for jointly owned properties, requiring owners, residents, and owners' committees to use the Mollak services portal for enquiries, complaints, and requests. This allows management companies like DCM to address these requests and allows Owners' Committees to evaluate the management company's performance.
Through the platform, RERA will take necessary action to resolve complaints and enable a record of requests and correspondence which can be reviewed later.
Courtesy: RERA
Dubai Community Management
Our primary objective is to manage and maintain the wellbeing of your community. As such, we provide a broad spectrum of comprehensive management services.
Community Management is a Dubai Holding company that provides premium community management services to maintain and enhance flourishing residential communities as well as thriving districts.
25 Districts
Communities
35,560 Units
500K Residents