NADO Annual Report_2024-2025

NADO 2024-25 annual report

president's REPORT

Percy Madon PRESIDENT

“Change before you have to”

– Jack Welch

Change has been a constant credo for NADO over the years. The NDIS and all it brings to our participants has also matured over the last few years and made a difference to many. New reforms specially around Aged Care continue to emerge and provide an opportunity for NADO to extend our world class services to new participants.

In line with our practise of looking forward the Board and the Executive team got together earlier this year to frame our strategy over the next three years. We have extended and sharpened our purpose to focus on creating person centred pathways and services that transform the lived experience for older adults and people living with disability in Western Sydney.

The last year has marked our entry into the Aged Care sector and while it is early days we can see NADO extend, to offer older people a fulfilling dignified life marked by genuine human connection.

The Disability Advisory Board continues to provide active input to the Board and the executive of Lived Experience with disability. We continue to acknowledge and thank the Disability Advisory Board for their time and thinking which helps us improve the services we provide.

Technology is an area that we intend to invest in over the coming years as one of the key enablers in boosting service quality operational efficiency and the overall participant and staff experience.

The support we receive from our business community, Councils and Local Members of Parliament continues to be a source of encouragement and a key contributor to our success.

Our people continue to be our greatest asset and seeing the development of the Executive and Management teams under Denise’s guidance is both reassuring and joyful.

I would lastly like to thank The Board of NADO 2025, Susan Rochester, Anil Puri, Samuel Arnold, Vanessa Griffin, Natalie Jackson, David Cervi and Ray Dyer (who resigned from the Board in November 2024) for their time, commitment and expertise they give generously.

“The beauty of caring for seniors is realising that they are heroes in their own right” – Karen Clark

chief executive officer's

REPORT

Denise Heath CHIEF EXECUTIVE OFFICER + COMPANY SECRETARY

Amelia Earhart was a groundbreaking aviator, notable for being the first woman to fly solo across the Atlantic Ocean in 1932. She was famously quoted as saying “There's More to Life Than Being a Passenger”. It is a message of empowerment, instilling the belief that all individuals have the capacity and potential to influence their futures.

We now see many examples of empowerment in the community as the NDIS has changed the way people can receive services, bringing with it the personal growth and confidence to make choices that were not available in years gone by. There are two stories in this report that demonstrate how far we have come as a society and how NADO has played a major part in helping people to attain their goals.

In both cases, the individuals concerned are mature aged men, living in different locations, with a background of limited choices in terms of where they lived, who they lived with, and the type of housing available to them. Neither had family support and they had both lived with the same people and in the same group homes for well over 25 years, not by choice but by a Government allocation of bygone years and limited resources.

In Tim’s story, he began dreaming of moving to Queensland. He hoped for a fresh start, different surroundings, new people. It was his dream, his choice, and with support from our team, he has made the biggest move of his life successfully.

In William’s story, his desire to live in a modern home, where he could take pride in the lawn and garden became a story of his desire to progress as an individual and feel proud of his home.

In both of these examples, I’m proud of the culture at NADO, where participants are able to explore their dreams and live in a world of possibilities. Additionally, working closely with the Disability Advisory Board and Liz O’Neill, Client Inclusion Officer ensures the voices of people with disability are heard, shared and valued.

This year, our move into the Aged Care sector has brought the richness of working with seniors and a new staff team that show incredible care and support to those they assist. It has been a very successful transition that we hope we can expand on in the coming year, adding to the diversity of our services, including Share My Ability, Sensory Store and Peasy Plan Management.

Our drive to maintain a healthy culture and dedicated workforce, which we believe is the secret to high quality services, was recognised with our success in the 2024 Australian Business Awards, winning an Employer of Choice Award. It is important to us that we invest in our staff, ensuring that training, support and career opportunities are prioritised and remain year on year relevant to our services and participant’s individual needs.

Likewise, we ensure our systems and procedures continue to be reviewed and so it was very satisfying to complete our mid-term audit successfully, increase our range of service categories and remain as a registered NDIS provider. Importantly, we also embarked on our plan of IT upgrades to build our administrative efficiencies.

There continues to be significant community engagement, with the fostering of important and influential partners that are a key ingredient in NADO’s special sauce, creating a multi-dimensional organisation that can more wholistically respond to the needs of our community. Some of these partnerships have been formed through the Friends of NADO program which has undergone a refreshment to better serve our targeted fundraising efforts.

June 2025 also marked the end of our 3-year strategic plan. I’m pleased to report on the overall attainment of the goals we had set for the period thanks to the leadership team’s efforts. At the same time as closing off that plan, we held our strategic planning process to reimagine the next 3 years. The team and I are excited, re-energised and looking forward to executing on our plans of growth and quality ahead.

As always, the short, medium and long term plans could never be reached without the hard work of the NADO team, ably led by Brooke Wilkie, Marlon Generoso, Julia Tierney, Racheal Neal, Deborah Ferreira and Linda Wilson. Nor could the organisation function so cohesively without strong leadership at Governance level, led by Percy Madon.

I would like to thank the Board of Directors, the leadership team, the staff at NADO and our community partners as we move toward the challenges of the new year.

treasurer's REPORT

Anil Puri TREASURER

NADO delivered resilient financial performance in 2024/25, with a total income of $23,754,297 and a surplus of $411,231, demonstrating our ability to maintain financial stability during widespread sector challenges.

I am pleased to report that while the broader sector faces unprecedented pressures, NADO has successfully navigated these headwinds through disciplined financial management and continued operational improvements.

Sector Context and Challenges

The 2024/25 financial year has been marked by significant sector-wide challenges that have tested the resilience of NDIS providers across Australia. A recent NDIS survey indicates that 50% of NDIS providers reported financial losses in 202324, up from 34% the previous year, with rising wage costs, increased compliance requirements, and funding pressures creating a challenging environment.

With over 21,000 registered NDIS providers, and many more unregistered providers operating in an increasingly saturated market, competition for participants can be fierce. The market has matured beyond the early growth phase, with many providers struggling to maintain

viability as the "easy growth" of earlier years has slowed considerably.

Against this challenging backdrop, NADO's achievement of a $411,231 surplus represents a significant accomplishment, placing us among the minority of providers maintaining profitability during this difficult period.

Financial Performance and Operational Resilience

In the 2024/25 financial year, NADO achieved a total income of $23,754,297, demonstrating stable revenue generation despite sector-wide funding pressures and increased competition. While this represents a modest 3.9% increase from the previous year's $22,872,881, it reflects our strategic focus on sustainable growth rather than pursuing volume at the expense of service quality or financial stability.

Our annual surplus of $411,231, while lower than the previous year's exceptional result of $1,210,483, must be viewed in the context of the previous year including significant

one-off COVID support fund recognition. More importantly, this result demonstrates our underlying operational strength in a sector where the majority of providers are operating at a loss.

The key to our financial resilience has been our disciplined approach to cost management, particularly in labour efficiency where we have achieved improved productivity ratios while maintaining our commitment to quality service delivery and staff development.

Strategic Positioning in a Competitive Market

Expansion into Aged Care services, combined with our established disability services, Share My Ability, Sensory Store, and Peasy Plan Management, provides multiple revenue streams that reduce our dependence on any single participant type or funding source.

This diversification strategy has become increasingly important as the sector faces ongoing policy changes. Our strong compliance record positions us well to adapt to these regulatory changes.

Financial Position and Future Outlook

Our balance sheet remains robust with healthy cash reserves and strong debtor management, with minimal overdue amounts reflecting our operational

discipline. This financial strength is particularly valuable in the current environment where many providers are experiencing cash flow pressures.

Looking ahead, the sector will continue to face headwinds from wage growth, regulatory changes, and market saturation. However, NADO's historical ability to maintain profitability, combined with our respected brand, diversified service model and strong community partnerships, positions us to continue to thrive in this challenging environment.

Acknowledgments

I would like to thank our Board, Executive and Management team, and every NADO staff member whose dedication has enabled us to achieve these results in such a challenging operating environment. I would also like to personally thank Marlon Generoso, our CFO, for his ongoing support, and for his insightful reporting and analysis during the year.

As we move forward, NADO's financial resilience and strategic positioning will allow us to continue to focus on quality services and operational improvements while many of our competitors struggle with viability. Our solid financial foundation remains the cornerstone that enables us to fulfill our mission of changing lives through connected communities.

Marlon Generoso CHIEF FINANCIAL OFFICER

NADO achieved a total operating income of $23,754,297 and a surplus of $411,231, improving its overall financial position.

I would like to thank our CEO Denise Heath, the Executive Team, our Treasurer Anil Puri, and the rest of our Board members for their support.

I would also like to thank our amazing team in Finance: Brigitte Sirocic, Lisa Devery, Bhaumika Patel, Glen Robertson, Bisesh Bista, and Sri Viswanadham for their hard work and dedication.

governance BOARD

Percy Madon GAICD PRESIDENT

Percy Madon commenced on the Board of NADO in 2013 and specialises in business leadership and management. Percy has worked with multinationals including SAP, IBM, PWC and E&Y and holds a Masters in Business Administration (MBA). He brings commercial experience and a passion for supporting people with disabilities. Percy’s commercial experience assists NADO’s transformation into a market-driven model under the NDIS.

Susan Rochester VICE PRESIDENT

Susan Rochester commenced on the Board of NADO in 2022. Susan has a Masters in Human Resource Management and has run a HR consulting and coaching practice since 1998. As a parent of an adult living with a disability, Susan is motivated to apply her business and personal experience to helping NADO achieve its Vision.

Samuel Arnold PhD, MAPS, GAICD DIRECTOR

Dr Samuel Arnold commenced on the Board of NADO in 2017. He is a registered Psychologist and works as a lecturer in the School of Psychology, Western Sydney University. He is a committee member and past convenor of the Australian Psychological Society Psychology of Intellectual Disability and Autism Interest Group. Sam is passionate about the empowerment of people with disability to pursue a contributing life.

Vanessa Griffin DIRECTOR

Vanessa Griffin commenced on the Board of NADO in 2019. Vanessa practised as a Registered Building Surveyor for over 20 years prior to specialising in the field of access. Vanessa has a passion and interest to ensure that the built environment is accessible and inclusive for all to enjoy. Vanessa is a registered Access Consultant with AACA and also accredited to deliver NDIS Specialist Disability Accommodation. Vanessa is a parent to a child with a genetic disability.

Anil Puri TREASURER

Anil Puri commenced on the Board of NADO in 2014 and specialises in business development, financial management, organisational systems and team development. He is a trained accountant with a Masters of Management and has many years of experience working in corporate businesses and with small and medium enterprises. Anil is passionate about helping NADO and its people to continue to adapt and grow in a changing environment.

Natalie Jackson DIRECTOR

Natalie Jackson commenced on the Board of NADO in 2024. Natalie is a parent of an adolescent with autism who also has sensory issues and anxiety. She brings an understanding of the advocacy needs experienced by families within NDIS, the education system as well as within the community. Natalie is the Head of Consumer Delivery at News Corp Australia and is a volunteer with the Autism Community Network, as well as being a previous member of the NADO Disability Advisory Board in 2024.

David Cervi DIRECTOR

David Cervi commenced on the Board of NADO in June 2025. With a background as a business owner, consultant, and educator, he has advised non-profit organisations in disability support and other sectors. Drawing on personal insights, he is a passionate advocate for equity, dignity and accessibility of support and opportunities for people of all (dis)abilities. David has been a non-executive director of several organisations in the performing arts. He holds master’s degrees from Cambridge and Macquarie Universities and is a graduate of the Australian Institute of Company Directors (GAICD).

disability advisory BOARD (DAB)

Anthony Mulholland

Anthony is supported by the NDIS. He is actively involved in advocating for people with disability through his role as a member of the Penrith Council Disability Access Committee, and through his membership of the Council for Intellectual Disability. Anthony contributes to committees and focus groups that support people with intellectual disability in a range of capacities. He is also a keen lobbyist to the Government on transport matters.

Simon Jaeger

Simon is supported by the NDIS. He is a strong advocate for people with disability, drawing on his personal experiences in dealing with the NDIS, Government agencies and service providers. Simon has assisted with research assignments for people with disabilities through organisations such as Roses in the Ocean, NDIA (Participant First) and other private research companies.

Kath Attree

Kath is an advocate and carer for her sister, a participant of the NDIS. Kath recognises the positive impacts the NDIS has had for her sister, but also the challenges for participants, their families and service providers as partners in the service delivery journey. Kath is a former MBA Director and Post Graduate Business Course Director and has worked in a research capacity in the NDIS sector to service providers.

Our year in review

The aim of the NADO Disability Advisory Board (DAB) is to provide non-binding strategic, expert and impartial advice from people with lived or relevant experience of disability to the Board of NADO.

In September 2024 we welcomed two new members –Chantelle Leishman-Drosd and Kathyn Pellatt to the Disability Advisory Board committee, who together bring a range of lived experience.

Our September 2024 meeting focused on professional boundaries in disability support. Members agreed that kindness and empathy are important but must be balanced with professionalism to avoid confusion over boundaries with friendship or emotional distress when staff leave.

Members believed that having a team of support workersa circle of support, is better than relying on just one person. Members reviewed the Professional Conduct section of the NADO Staff Handbook and agreed that it gives clear advice on professional conduct. The group suggested NADO include a waiting period before staff have personal contact with clients after leaving, similar to rules for teachers and psychologists.

Chantelle Leishman-Drosd

Chantelle Drosd is an NDIS participant who lives an independent life, achieving most things that she sets out to do. She says that her drive to achieve has much to do with her upbringing and her parents belief in her abilities. Chantelle has completed her Cert 3 in business, achieved a high distinction in her floristry course and currently works in supported employment. Chantelle’s involvement in the Disability Advisory Board offers her a chance to fulfill her goal of helping other people with disability by advocating for their rights.

Kathryn Pellatt

Kathryn has lived experience of disability both from a young age as well as acquiring new challenges as an adult after health-related issues and a car accident that impacted her life. She has also worked as a Disability Support Worker, bringing her working experience as well as her personal experience of disability to the Disability Advisory Board discussions.

In February 2025, DAB members conducted a SWOT analysis. Strengths included the group’s diversity, willingness to share personal experiences, and strong leadership from the CEO. Weaknesses were the small group size, inconsistent attendance, and limited representation of clients with higher support needs. Opportunities included onboarding a member with higher needs, training in inclusive practices, and involvement of DAB members in NADO Board meetings. Threats included group dynamics and disputes, member turnover or CEO departure, and need for continuing board support.

DAB members contributed to NADO’s strategic planning. Suggestions included including aged care clients in NADO social activities to address loneliness, offering more community-based activities for people who have autism, and investing in short-term respite accommodation (over SIL), since this is currently in short supply.

In May and July 2025, the DAB was joined by Dr Bernadette Curryer from Side by Side Advocacy, an expert in inclusive governance. Members discussed practical changes in how meetings are run, including the use of simple language, structured turn-taking, and agenda-focused discussions. Pre and post meeting check-ins and pre-meeting social catchups were suggested to support member engagement and socialise new members.

strategy 2025-2028

Strategy on a Page 2025 -2028

NADO'S NEXT LEAP FORWARD

NADO'S NEXT LEAP FORWARD

OUR PURPOSE is to create person-centered pathways and services that transform the lived experience for older adults and people living with disability in western Sydney We focus on understanding each individual’s aspirations and tailoring support to ensure dignity, independence, and genuine connection

WE BELIEVE that everyone deserves a fulfilling, dignified life marked by genuine human connection We hold that all people - regardless of age or disability - should enjoy the rights, opportunities, and support that help them deliver the life they aspire to.

By 2028 we will have organically grown, meeting unmet need for our existing services and by delivering new services into Aged Care.

We will achieve this goal by focusing on these four pillars

By 2028, we will lead our region in delivering superior participant outcomes We will do this by enhancing the quality of our services and by increasing the quantity of those delivered. We are committed to continuous improvement through codesign principles, automation a nd efficiency Our strategic focus on deepening our quality whilst broadening our service offerings ensures that every participant receives quality services that drives positive, life-enhancing impact This quality will reinforce our role as a trusted leader in the sector

By 2028, our participants will experience care that is truly personcentered, culturally sensitive, and seamlessly connected to the right part of the system when they need it We will streamline participant onboarding, ensure efficient staff matching, and implement robust feedback-to-action mechanisms This approach ensures that our services are not only responsive but also tailored to the individual aspirations and needs of those we serve delivering a uniquely engaging and transformative experience

By 2028, we will achieve recertification of Employer of Choice

Our people are the heart of NADO, and we will invest in their professional development, wellbeing, and work-life balance Through specialised training - from crisis intervention to cultural awareness - and flexible, supportive practices, we will nurture a workforce that not only retains top talent but also fuels positive word-of-mouth and brand reputation Together, we create an environment where every team member is empowered to deliver exceptional care and drive meaningful change

By 2028, NADO will achieve high impact through an efficient and modern organisational model Leveraging digital innovation, automation, and integrated systemsfrom CRM to cloud-based operationswe will optimize staff utilization and resource management Our commitment to operational excellence, including streamlined rostering and real-time incident tracking, will enable us to deliver scalable, high-quality services that meet the evolving demands of our community while maximizing value across the organisation

By 2028, we will lead our region in delivering superior participant outcomes We will do this by enhancing the quality of our services and by increasing the quantity of those delivered We are committed to continuous improvement through codesign principles, automation a nd efficiency Our strategic focus on deepening our quality whilst broadening our service offerings ensures that every participant receives quality services that drives positive, life-enhancing impact This quality will reinforce our role as a trusted leader in the sector

By 2028, our participants will experience care that is truly personcentered, culturally sensitive, and seamlessly connected to the right part of the system when they need it We will streamline participant onboarding, ensure efficient staff matching, and implement robust feedback-to-action mechanisms This approach ensures that our services are not only responsive but also tailored to the individual aspirations and needs of those we serve delivering a uniquely engaging and transformative experience

By 2028, we will achieve recertification of Employer of Choice

Our people are the heart of NADO, and we will invest in their professional development, wellbeing, and work-life balance

Through specialised training - from crisis intervention to cultural awareness - and flexible, supportive practices, we will nurture a workforce that not only retains top talent but also fuels positive word-of-mouth and brand reputation Together, we create an environment where every team member is empowered to deliver exceptional care and drive meaningful change

OUR PILLARS WILL BE ENABLED BY

By 2028, NADO will achieve high impact through an efficient and modern organisational model. Leveraging digital innovation, automation, and integrated systemsfrom CRM to cloud-based operationswe will optimize staff utilization and resource management Our commitment to operational excellence, including streamlined rostering and real-time incident tracking, will enable us to deliver scalable, high-quality services that meet the evolving demands of our community while maximizing value across the organisation

TECHNOLOGY & DIGITAL COLLABORATION

We will harness digital tools and automation to connect our systems, streamline processes, and enhance communication From CRM integration and cloud-based operations to efficient rostering and incident tracking, technology underpins every pillar boosting service quality, operational efficiency, and the overall participant and staff experience

Our success is driven by co-designing services with those who have lived experience By forging strong partnerships with people with lived experience, carers and families, we co-create the services that make a difference This approach fuels innovation, enhances our service capabilities, and propels shared progress across our people, service experience, impact,and efficiency

WORKFORCE PARTNERSHIPS

Investing in our people is central to our mission We will prioritisecontinuous learning, specialisedtraining (from crisis intervention to digital skills), and robust well-being initiatives to foster a resilient and engaged workforce This enabler ensures that our staff are equipped to deliver person-centered care and drive transformative change

Our success relies on building strong and financially supportive relationships By partnering with local health services, community organisations, business and industry leaders, we raise the funds we need to deliver the quality we are known for, supporting codesigned innovation and extending our service capabilities

OUR VALUES

RESPECT

We respect our customers, colleagues, communities and regulatory obligations We aim to create trusted and enduring relationships with all stakeholders to achieve mutual and positive outcomes We are committed to upholding the rights and freedoms of people living with disability

TEAMWORK INCLUSION

We are committed to being a welcoming, inclusive, accessible and diverse organisation We promote equality across all facets of our organisation and value the wisdom and contributions of people with diverse life experiences

We believe that working together as a team enriches our relationships with colleagues, customers, participants and their families, providing unique opportunities for learning and development as we continue to strive for service excellence.

service delivery REPORT

Brooke Wilkie GENERAL MANAGER - OPERATIONS

As the General Manager of Operations, and with a global view of all of our services, this past year has been a real testament to the resilience and commitment of our team as we navigated challenges and made the most of opportunities to enhance our services.

This year, our focus has been on fostering leadership and ensuring that our services meet the evolving needs of the people we support. We have made significant strides in succession planning, empowering our staff with the skills and confidence they need to lead effectively. Additionally, we are excited to be launching a mentor program aimed at enhancing the skills and confidence of our emerging leaders to support their career growth and contribute to our succession planning efforts.

The hard work of every member of our team has been instrumental in achieving our goals and delivering high quality support to our participants.

Under Sharon Morrison’s leadership, our Support Coordination services have significantly enhanced the care and support we offer. Sharon and her team demonstrate incredible dedication and commitment to ensuring the best outcomes for their participants. I would also like to acknowledge and thank Sharon for her invaluable assistance in the daily running of Share My Ability. Organising and communicating with customers and external service providers. Her customer service skills has helped create a welcoming and inclusive atmosphere for everyone.

Under the leadership of Vanessa Vella, our Accommodation Manager, the Supported Independent Living (SIL) program has experienced growth and success this year. As well as opening a new property, we have leased new properties to reflect the needs and desires of our residents.

Vanessa’s team are to be commended on their hard work and their commitment to the principles of Person-Centred Active support, ensuring that each participant receives tailored supports that align with their individual goals. Together they have worked tirelessly to create welcoming homes where residents can thrive and develop their independence.

We welcomed Gerry Connolly, to the post of Community Programs Manager. Gerry brings a wealth of experience and a passion for community engagement that aligns with our purpose. He heads up our Day Programs, Individual and Group Recreation Programs, Children’s Programs and our newly minted Aged Care service. Gerry has been wellsupported by an experienced team of coordinators who play a vital role in the success of these programs to ensure participants receive the right support to reach their goals.

Jessica Spiteri, Rostering Coordinator has played an essential part in optimising our staffing and scheduling processes over the past year. Recognising the growing demands of our services, she implemented strategies aimed at centralising our rostering system, which has significantly improved oversight and operational efficiency. Jessica has been instrumental in encouraging employees to take scheduled breaks, helping to prevent burnout and promote overall staff wellness. Her commitment to cross-training staff has also provided employees with opportunities to develop new skills and take on multiple roles, further enhancing our operational flexibility and reducing the need for additional recruitment.

Through her dedication and innovative strategies, Jessica has effectively minimised expenditure while maintaining high levels of operational efficiency and staff satisfaction. Her contributions have been vital in supporting our mission to provide quality services while ensuring a positive work environment for our team.

Looking ahead, we are excited about the opportunities that await us in 2025/2026, particularly as we remain focussed on enhancing leadership and management practices, expanding training programs, and ensuring that our services align with the highest standards of care. I want to extend my heartfelt gratitude to our employees, Leadership team and my colleagues for their unwavering support and commitment. Together, we can achieve even greater success. Let us move forward with confidence and determination, united in our values of Respect, Teamwork and inclusion.

people and culture REPORT

Julia Tierney PEOPLE AND CULTURE MANAGER

The People and Culture team (PAC) continues to be instrumental in advancing our organisation’s vision, mission, values, and strategic priorities. Throughout the past year, the team has made strides in driving initiatives that support workforce capability, culture, and engagement. This update outlines key achievements, with a focus on cultivating a positive, inclusive, and supporting work environment.

Employer of Choice

We are proud to share that NADO once again, was awarded the Employer of Choice Award, a testament to our ongoing commitment to fostering an exceptional employee experience. This recognition reflects the strength of our inclusive culture, our investment in staff wellbeing and development, and the dedication of our leadership in championing workplace excellence. Being acknowledged as an Employer of Choice underscores the positive impact of our people-first approach and inspires us to continue creating an environment where talent thrives.

Recruitment and Retention

Our workforce continued to evolve in alignment with our strategic priorities, being with a strong focus on capability development, employee engagement, and fostering a culture of inclusion. As of 30 June 2025, our total headcount stood at 277, representing a growth in our

workforce from the previous year being 266.

Our organisation recorded an annual staff turnover rate of 14.73%, notably below the industry average range of 17% to 25%. It reflects our sustained commitment to creating an environment where team members feel valued, supported, and empowered to grow. This achievement reinforces our reputation as a stable and attractive employer within the sector.

Diversity and Inclusion

Our ongoing partnership with atWork Australia has played a pivotal role in strengthening our commitment to diversity and inclusion. Through their support and employment services, we have been able to connect with a broader talent pool. Their expertise has helped NADO foster a workplace culture that values diverse perspectives.

Rebuilding the Career Ladder through Social Ventures Australia

(SVA)

We are proud to share that NADO has been selected to participate in an Employer Innovation Lab, created by Talent Rewire. This forward-thinking program brings employers together to address workforce challenges through innovative job design, the removal of employment barriers, and the discovery of untapped talent pools.

The Lab places a particular focus on creating meaningful career pathways for youths, especially those from underrepresented or less privileged backgrounds ensuring they gain access to meaningful roles.

Participation in this initiative reinforces our ongoing commitment to diversity and inclusion.

Capability Building and Professional Growth

We remain committed to fostering a culture of continuous development and career progression across our workforce. Over the past year, 1.47% of our employees were promoted into leadership positions, reflecting our focus on recognising and nurturing internal talent. Additionally, 6.25% of employees were given the opportunity to act up in higher roles, gaining

valuable experience and exposure to leadership responsibilities.

Training Highlights

We continued to invest in upskilling and strengthening our workforce through targeted training programs aligned with our core values of safety, leadership, and operational excellence.

Health, Safety and Wellness

The Design for Care – SMART Job Design Initiative has now reached successful completion, following its planned timeline concluding in October/November 2024. Throughout its implementation, the initiative delivered meaningful and targeted enhancements across our focus site areas—contributing to improved health, wellbeing, and engagement among our workforce. The program marks an important milestone in our commitment to designing work that supports both operational outcomes and employee wellbeing.

In our continued commitment to fostering a culture of safety and continuous development, three of our leaders recently completed 'Train the Trainer' certification in Safety Intervention Practices. This strategic investment not only enhances their capabilities but empowers them to cascade essential safety knowledge across the broader team. By embedding safety leadership at the frontline, the organisation gains stronger risk mitigation, promotes proactive behavioural change, and ensures compliance is coupled with care. This initiative adds enduring value by cultivating a safer, more informed, and resilient workforce.

Recognition

We hosted the Annual Staff Conference bringing together 193 passionate team members for a vibrant day of learning, recognition, and shared purpose. The event featured an engaging Safety Intervention workshop, delivered by the Crisis Prevention Institute, where collaboration and active participation highlighted our collective commitment to quality support.

We honoured long-standing dedication with milestone awards for employees celebrating 5, 10, 15, 20, and 25 years of service—an inspiring testament to the loyalty and impact of our workforce.

We announced the recipient for the 2024 Employee of the Year, Jessica Spiteri, once again congratulations.

We also applaud all nominees for their outstanding efforts. Our sincere thanks go to Reozone for once again sponsoring the Quarterly Employee Excellence and Employee of the Year Awards. Their continued support enables us to shine a light on the incredible achievements of our people.

PAC Team Appreciation

We acknowledge and thank our incredible PAC team for their outstanding contribution throughout the year. Their strategic guidance, genuine care, and unwavering effort have continued to shape a workplace where people feel valued, supported, and inspired. From recruitment and onboarding to professional development and employee engagement, PAC has played a pivotal role in nurturing a strong organisational culture. Thank you to Gillian Venturoso, Payroll Coordinator, Ann Schmitz, PAC Administrator and Christine Samoluk, Receptionist, for your dedication. We welcome Lisa Shakir to our PAC team. Lisa brings a deep passion for people and enthusiasm for learning all aspects of human resources. We look forward to the great work ahead.

This year we farewelled Ann, who retired after an incredible career defined by integrity, warmth, and unwavering professionalism. Whether guiding team members, supporting operations, or simply sharing a smile in the hallway, Ann brought heart and wisdom to every interaction. As she embarks on this new chapter, we extend our deepest gratitude and wish her all the very best in retirement.

accommodation REPORT

Vanessa Vella-Adams

ACCOMMODATION MANAGER

At NADO we are deeply committed to empowering individuals with disabilities to live with independence, dignity, and choice. Through our Supported Independent Living (SIL) services, we create tailored supportive environments where each person is respected, heard, and encouraged to thrive. We believe true empowerment comes from understanding individual goals, promoting self-determination, and walking alongside every participant as they build the life they envision for themselves.

Our greatest strength lies in our people. This year our dedicated staff have once again demonstrated extraordinary commitment, compassion, and resilience. Their unwavering focus on delivering highquality support, building trusting relationships, and championing the rights and independence of those we serve, is the foundation of everything we do.

Whether working directly with participants or behind the scenes, each team member plays a vital role in making our mission a reality. We are proud to celebrate their achievements, acknowledge their hard work, and express our deep gratitude for the passion they bring to their roles every single day.

Short-Term and Medium-Term Accommodation (STA/MTA) Services

Our STA service continues to grow, providing essential support to

participants and their families within our community. Our welcoming home in Winmalee offers not only STA, but also Medium-Term Accommodation (MTA) and Supported Independent Living (SIL) options.

This residence serves as a vital stepping stone for participants exploring SIL, or as a supportive environment when their primary carers are temporarily unable to provide the care they need. We are proud to offer a safe, comfortable, and person-centred space where individuals can feel empowered, supported, and at home.

STA provides temporary care and support for NDIS participants when:

• Their usual carers are unavailable (e.g., due to illness, holiday, or burnout)

• They want a change of scenery or a short break

• They're transitioning between different types of living arrangements (e.g., into SIL)

We are proud to continue offering these essential supports to participants and their families, ensuring that even during challenging times, every individual has a safe, welcoming place to call home.

Supported Independent Living (SIL) services

Throughout 2024–2025, we have seen significant movement in housing and participants within our SIL services — a reflection of NADO’s core purpose. While some participants transitioned into new homes and others relocated interstate, our focus has remained on flexibility and delivering truly individualised support. As a team, we continue to listen carefully to each person’s needs and respond with tailored solutions that empower them to live as independently and comfortably as possible.

Brunswick

In September 2024, NADO proudly opened the doors to a beautiful newly renovated SIL home built to SDA Improved Liveability standards. Designed to be open, accessible, and welcoming, it is a truly unique space that Graham, Stephen, Steven, and Robert now call home. This purpose-

built house reflects our commitment to creating inclusive environments where participants can thrive with the support they need, in a place they feel proud to live.

Throughout 2024–2025, we proudly welcomed six new participants into our SIL services. Everyone brings their own unique strengths, personalities, and, at times, challenges. As a dedicated team, we step in with compassion and consistency to provide the guidance and support each person needs to thrive. Our focus remains on creating environments where every participant feels valued, empowered, and capable of achieving their personal goals.

NADO supports 41 participants living in SIL accommodation across 13 houses. Our focus remains on delivering personalised supports that promote independence and create opportunities for participants to learn new skills and grow. Accommodation (SIL/STA) holds a special place in my heart. Over my 13 years here at NADO, this role has given me a deep appreciation of how fortunate I am to be part of each participant’s life journey. It’s truly rewarding to witness

their growth, resilience, and the positive impact our support can make every day.

I would like to take this opportunity to sincerely thank all our dedicated staff who work tirelessly on the ground, day in and day out, providing invaluable support and opportunities to our participants. Your dedication, understanding, and resilienceespecially through the challenging days - are a true testament to your commitment. Because of you, each individual is empowered to live a life that is meaningful, purposeful, and full of possibility.

A big thank you to the Accommodation Coordinators and Team Leaders Kylie Loadsman, Aga Rogoz, Yusdi Maksum, Zane Blake and Donna Newton. Karen Daly, Victor Santos, Krystal McGauley, Cherrie Ryan, Hiteshreeben (Shree) Patel, Sally Hill, Janelle Butfield, Sarah Lasker, Michelle Edwards, Zsuzsi McGovern, Danielle Hodge, Deepak Saxena, Dannielle Merritt and Katie McMaster - thank you for your exceptional work, unwavering support and dedication. I’m proud to be able to work alongside each of you. Together we make a real difference.

community programs REPORT

Gerry Connolly

COMMUNITY PROGRAMS MANAGER

It is with great pleasure that I present my first Annual Report with NADO, having joined the organisation in the latter stages of 2024.

This report offers an overview of the Community Support Programs and services we carry out and where the focus remains on the continued growth and success of these programs.

NADO’s Community Programs are designed to support individuals living with a disability across the wider Nepean and Blue Mountains regions. These services are tailored to meet the specific needs of each participant, offering a range of flexible, tailored options, with a few notable mentions being our social club, weekend flexi groups and our children’s services. We also provide several Day Programs which run from Monday through to Friday, all of which facilitate community-based outings and social engagements.

Key Community Programs and Initiatives

Our Day Programs remain central to NADO's mission, providing valuable opportunities for Participant skill development, personal growth, interactions and input into diverse social engagements.

St Mary’s Day Program: This program operates from within NADO head office located in St Mary’s. The program, led by Carey Tidyman and Team Leader Samshad (Rehana) Buksh, continues to grow and support participants in development of both their skills and hidden talents, which in turn realises higher levels of confidence and expressions of opinion, all of which fosters a nurturing and fun environment.

Penrith Central Day Program: Also Coordinated by Carey with support from Team Leader Harmony Lebens, this program offers a fun, dynamic environment for younger participants with diverse interests in technology, gaming, arts and crafts. We are excited to have so many participants all with differing interests and capabilities; such diversity supports everyone’s learning and interests.

Riverside Program: Coordinated by Tina Khalifeh and supported by Team Leader Cherry Silverio. Riverside also provides personalised support and assistances to individuals, many of whom require much higher levels of care due to the complexities of their needs. This site overlooks the Nepean River and when the weather permits, creates a good excuse for a BBQ in a more relaxed and scenic site. With a focus on each participant’s independence the staff are supportive and encouraging in their approach.

Blue Mountains Programs (Lawson and Katoomba): Both programs are led by Suzanne Giordano, with assistance from Team Leader Sasha Duane and Celeste Bucknall, and continue to offer exceptional programs across the mountains area where there is always a plethora of choice and venues that change with the seasons. One of our most liked and attended programs is African Drumming, it is a little bit noisy (quite a bit), but a lot of fun.

We also operate a radio Broadcast Program called Ability Hour on FM radio 89.1. Each Wednesday between 10:00 am to 12:00 pm, you will be both entertained and enlightened by the broadcasting of music, local events and happenings, the mountains railway timetable and roadway

and weather updates, with a guest presenter dropping in from time to time to tell their story. Why not tune in and give it a listen?

Social and Recreational Programs

NADO Social Club (NSC): NSC continues to be a cornerstone of community engagement under the leadership of Kurt Tucsok and Shalvina Siwan, who provide opportunities for participants to socialise and build lasting friendships. With over 40 years of history, the Social Club offers a variety of social activities, such as social dinners, bowling, and outings, that enable individuals to expand their social networks and enjoy meaningful experiences.

Weekend Flexi Groups: Our weekend Flexi Groups remain a very popular option for participants seeking social outings and community exploration. Wherever there is something happening you can expect the flexi group to be there. Jackie Long with support from Shalvina Siwan have worked hard to ensure this programs ongoing success.

Individualised Support Services

Team You: Whilst offering personalised supports, our Team You Coordinators, Lajorda Ah Chong, Kurt Tucsok and Jackie Long are very approachable and always ready to lend their advice, knowledge and experiences to help participants achieve goals tailored to their support needs. As a Team You “Think Tank” they are at ease with the sharing of ideas and solutions, and together with a consultative approach with participants, they are able to offer purposeful and meaningful service options.

Children’s Program: NADO’s Children’s Program continues to be in high demand, with school holiday programs booked out well in advance. Coordinated by Lajorda Ah Chong with the support of Annemarie Cantrell, the program offers a dynamic and action-packed schedule, ensuring that children’s experiences

are fun, creative and imaginative. The Children’s team are highly skilled and proactive in ensuring a delicate, healthy balance between safety and excitement.

Acknowledgments

I would like to extend my sincere appreciation to our Leadership team and all staff involved in Community Programs. Your dedication, expertise, and passion for the work you do are crucial to the continued success of our programs and to ensuring that participants receive the best possible care in line with our Person-Centred Active Support model.

Looking Ahead

As we move into the 2025–2026-time frame NADO remains resolute, with its continued focus on Participants and families. Our vision and standards of excellence are not lost, nor is our community belonging which is and remains pivotal in all we stand for.

I’d like to finish off with our Executive team – thanks to you all for your continued guidance, support and dedication. Together, we are making a lasting, positive impact on the lives of those we serve.

support coordination REPORT

Sharon Morrison

TEAM LEADER

As we look back on the past year 2024-2025, I’m proud of the outstanding work of the NADO Support Coordination team. Their commitment in ensuring our participants and families receive the support they need and deserve has been outstanding.

This year has brought continued referrals, particularly from Life Start and Department of Communities and Justice (DCJ). We have also seen an increase in families reaching out for guidance in navigating the NDIS, even in the absence of Support Coordination funding, highlighting the importance and impact of our work— especially when families finally secure the funding or supports they have long needed.

The NDIS landscape has continued to evolve, with notable changes including the shift from PRODA to PACE, adjustments to funding allocations and blocks, the introduction of impairment notices, and ongoing conversations about the future role of Support Coordination. These developments have naturally raised questions and concerns. Yet, despite the uncertainty, I am continually inspired by how our team has adapted, persevered, and continued to advocate tirelessly for our participants.

Their efforts do not go unnoticed, whether in updating documentation, navigating the S100 process, or supporting participants through the AAT. They demonstrate a deep commitment to our values and to the people we serve.

In June, we farewelled Lydia from our team, who relocated to South Australia to be closer to family. We thank her for her valuable contributions and wish her all the very best in her next chapter. At the same time, we welcomed Lucia to the team. With several years at NADO in roles across Direct Support, Accommodation, and Day Programs, Lucia has seamlessly transitioned into Support Coordination. Her experience, flexibility, and positive energy have made her a wonderful addition to the team.

Looking ahead, the impact of ongoing NDIS reforms remains uncertain.

However, what remains clear is the strength and resilience of this team. I know we will continue to stand alongside our participants, empower them to use their voices, and support them in achieving the outcomes they seek. I have every confidence that together we will help them reach even greater milestones in the year ahead.

In closing, I would like to express my heartfelt thanks to every member of the Support Coordination team— both longstanding and new: Jess Burnic, Alex Stevens, Marlin (Spencer) Nau, Lydia Ho, Annabelle Wells, and Lucia Sleiman. Your compassion, professionalism, and relentless drive are the foundation of everything we achieve.

Let’s continue to work together to create meaningful change and empower every person we support to live their best lives.

Here’s to another year of growth, achievement, and purpose.

plan management REPORT

Vanessa Santucci CUSTOMER ENGAGEMENT COORDINATOR –CHSP / PEASY PLAN MANAGEMENT

This year has been one of exciting progress and meaningful impact for our Plan Management department. At the heart of our success has been our ongoing commitment to putting people first - empowering NDIS participants and their families with the support, tools, and services they need to live the lives they choose.

I am quite pleased to report our Plan Management service has grown significantly over the past year. We have supported 285 participants, up from 224 the previous year - a 27.2% increase. This growth reflects not only the trust families place in us, but also the strength of our systems, our people, and our values.

Our plan management platform, Careview, continues to be a gamechanger for both participants and our team. With real-time budget tracking, intuitive interfaces, and accessible reporting features, Careview empowers participants to better understand and control their NDIS funding.

We have received overwhelmingly positive feedback about how easy Careview is to use. Participants and their families consistently tell us how reassuring it is to see exactly where their funds are going and to have confidence that their invoices are being processed efficiently and correctly.

Careview has helped reduce anxiety and confusion around funding — giving people peace of mind and more time to focus on what really matters: living their best lives.

I would like to take this opportunity to offer a heartfelt thank you to Bhaumika Patel for her incredible work and unwavering commitment to our participants this year. Her attention to detail, her compassionate approach, and tireless efforts have been a key part of our growth and ongoing success.

We are also excited to welcome Bisesh Bista to our Plan Management team. Bisesh brings strong experience and a fresh perspective that will further support our next phase of growth. We are already seeing the benefits of his collaborative approach, and we’re thrilled to have him on board.

As we move into the next financial year, our focus remains on maintaining the personal, responsive service our participants know and trust — while continuing to innovate and improve our systems. We will invest in further staff development, explore automation enhancements through Careview, and strengthen partnerships with providers to ensure timely and accurate payments.

To our participants and familiesthank you for partnering with us. Your feedback, stories, and experiences continue to guide everything we do.

marketing REPORT

Deborah Ferreira

MARKETING MANAGER

This year, Marketing continued to play a key role in increasing NADO’s visibility, strengthening engagement, and showcasing our commitment to inclusion and service excellence across the Nepean, Blue Mountains and wider community. Through a combination of digital and print campaigns, community events, partnerships, and targeted initiatives, our team proudly supported and promoted four brands - NADO Disability & Aged Care, the Sensory Store, Share My Ability, and Peasy Plan Management.

Our strategies remained focused on four key objectives:

• Increase Awareness: Strengthen recognition of NADO and its subbrands while extending visibility into new aged care services.

• Participant Engagement: Encourage greater participation in programs, events, and services.

• Promote Inclusion: Highlight the importance of inclusion through storytelling, campaigns, and community connections.

• Support Growth: Drive service growth and awareness through multi-channel marketing activities.

This year, Marketing represented NADO at the Nepean Disability Expo, a bi-annual event where we showcased our diverse range of services and engaged directly with participants, families, and industry professionals. The event was a valuable opportunity to highlight our programs and strengthen connections across the sector.

We were also thrilled to be recognised as a finalist in the Local Business Awards, a reflection of the positive impact our services continue to have within the community.

Our commitment to giving back extended to the wider community through Team NADO’s involvement in the Australian Red Cross Lifeblood campaign. Together, our donations have already helped to save more than 36 lives – a meaningful example of the difference we can make beyond our immediate services.

Marketing also continued to support and promote Share My Ability’s Intergenerational Program in partnership with Wentworth Healthcare. This unique initiative brings together young children and seniors, creating opportunities for shared learning, connection, and community inclusion.

We proudly supported a number of awareness campaigns throughout the year, including R U OK Day, the International Day of People with Disability (IDPwD), National Carers Week, as well as World Autism Awareness Day and Harmony Week. Each of these campaigns provided an important platform to promote inclusion, raise awareness, and celebrate diversity within our community.

Additionally, we partnered with Innovate Rehab during Penrith Seniors Week to co-host free Healthy Ageing and Bone Health Workshops at Share My Ability. These workshops offered seniors practical strategies for managing and preventing osteoporosis, light guided exercise, and the chance to connect directly with health professionals.

Through all of these efforts, we strengthened community connections, celebrated inclusivity, and drove growth across all areas of NADO.

As we look to the year ahead, Marketing will focus on building even stronger digital engagement, exploring new storytelling opportunities to showcase participant achievements, and expanding partnerships that amplify our impact in both disability and aged care. We will also be placing greater emphasis on analysing data and monitoring the evolving NDIS and Aged Care landscape, ensuring that our strategies respond to community needs while positioning NADO for continued growth and sustainability into the future.

Thank you to Sarah Darby, Marketing Assistant for all of her dedication and hard work this year.

community engagement and sponsorship REPORT

Linda Wilson

COMMUNITY ENGAGEMENT AND SPONSORSHIP MANAGER

A

community that is engaged and working together, can be a powerful force.

- Idowu Keyenikan

Over the past 12 months, NADO has proudly continued its mission to foster inclusion, build strong relationships, and create positive social impact through meaningful engagement with our community, sponsors, and partners. Our programs and events have promoted understanding of key issues, especially disability inclusion, while celebrating the contributions of our staff, participants, and supporters.

Our Annual Leadership Conference (July 2024) was held at Penrith RSL with 50 leaders in attendance. This event focused on professional development and leadership growth. Isleana Judge from Ai Group led discussions on Fair Work Commission obligations, performance management, and record keeping.

Our Annual Staff Conference (August 2024) hosted nearly 200 staff with sessions led by CPI Australia & NZ on effective communication and verbal de-escalation and Prof. Dr. Helena Nguyen and Dr. Arian Kunzelmann presented on the Design for Care project, promoting mentally healthy work environments.

We attended a number of Community Events and Inclusion, much of which included:

• Disability Expos

NADO participated in the Sydney Disability Expo (August 2024), Nepean Disability Expo (April 2025), and several mini expos, showcasing our four core services.

• NADO’s Got Talent Show

Sponsored by the Ross Hutchison Foundation, this inaugural event celebrated the talents of people with disability, and was born from a generous initiative by Ross “Rosco” Hutchison and Penrith Council.

• Friends of NADO Caring 4 Carers (October 2024)

Supported by Carers NSW and our Friends of NADO partners, this event continues to provide valuable respite and recognition for carers in our community.

• Sensory Santa (December 2024)

Hosted with support from St Marys Rugby League Club, this inclusive event remains a favourite among families and children with sensory needs.

Our Fundraising and Sponsorship Highlights included:

• Friends of NADO Charity Golf Day (March 2025)

Held at Riverside Oaks Golf & Resort Club, this event raised over $77,000, bringing our total to $425,000+ since 2018. A heartfelt thank you to all returning, and our new supporters.

• Keyboard and Ketchup (K&K) Donation

A special visit from Angel and Kim of K&K (New York) resulted in the donation of 10 adaptive keyboards for our participants. Their generosity and global outreach are deeply appreciated.

• Reozone Sponsorship Reozone has committed to sponsoring our Employee of the Year Award until 2028 and contributed to our staff end-ofyear celebration. Thank you Aaron and team for your continued support.

• Dixon Quarries & The Iconic Through a unique partnership, Dixon Quarries facilitated a generous donation from The Iconic in lieu of filming fees. We are grateful for their advocacy and generosity.

Special thanks to the following individuals for their invaluable support at events throughout the year:

Brooke Wilkie, Carey Tidyman, Jacki Long, Vanessa Santucci, Christine Samoluk, Spencer Nau, Zane Blake, Glen Robertson, Kurk Tucsok, Jessica Spiteri, Gerry Connolly, Racheal Neal, Dominic Mulock, Sharon Morrison, Tina Khalifeh, Lydia Ho, Miranda Garofalow, Sarah Darby, Deborah Ferreira, and Anthony Currall.

To all our supporters, donors, and volunteers – thank you! Your generosity and commitment make a real difference. Your support fuels our mission and inspires us every day. We look forward to another year of growth, inclusion, and community connection.

commonwealth home support program (CHSP) REPORT

The simple act of attending and cleaning someone’s home has brought out many a story, lived events, lots of fun, and laughter, offers of tea, coffee and of course the want for a good long chat.

This report is more an inaugural one, given our late entry into this program and commencement through the February / March of 2025.

On commencement we had neither clients nor staff, this with a basic understanding of all the legalities and complexities of reporting had us dig deep, and with the support of our team we quickly became equipped and adept at delivering this much needed service. As a new service provider in the Aged Care space, it has been heartening to see early referrals from clients to their friends, for instance, one of our clients mentioned to her friends about NADO’s CHSP service which resulted in them contacting us requesting intake into our home cleaning service.

Through this program we have had the privilege of helping many of our local senior population with support to keep their homes clean, comfortable, and safe. All of which gives them a little extra personal time and peace of mind. For us, it’s been an absolute pleasure meeting with so many of our elderly community members.

We’re proud of our team and the way they go the extra mile to make our clients feel safe and supported at home. It comes as no surprise, albeit with a tinge of sadness that our home visits are sometimes one of the highlights in their calendars.

Our amazing team is led by Vanessa Santucci, whom I can honestly say and without reservation, has made this program extremely reliable and highly flexible, in catering for clients on a weekly, fortnightly, or monthly basis. Her dedication to both clients and NADO, along with her friendly, supportive focus on kindness, respect, and care cannot be overstated.

We will continue to grow our team to keep up with the demand, ensuring our people have the right values and training.

A big thank you to our CEO Denise Heath and General Manager Brooke Wilkie for making the decision to enter into this program, and the opportunity to oversee this new program. NADO and our clients are at the heart of everything we do.

Gerry O’Connolly Community Programs Manager

share my ability

Share My Ability has made significant strides in supporting individuals with diverse abilities over the past year. Our programs have expanded, fostering inclusivity and community engagement.

We prioritise creating a safe and supportive environment where individuals can express themselves freely, have fun, and feel secure. Our team has been dedicated to ensuring that all customers feel comfortable and included.

Share My Ability is fulfilling the need for a range of different needs and programs, such as our Intergenerational Program, School Excursions, Playgroups, birthday parties, individual play, seniors events, a meeting place for carer’s groups, therapy sessions and a day program.

The Jamisontown Day Program (JDP), located at Share My Ability, is designed specifically for participants who require high levels of support, both within the center and in community settings. This individualised approach ensures that each participant receives a tailored program that meets their unique needs and preferences. The program is growing successfully with the coordination of Yusdi Maksum and his team.

There has been a notable increase in school excursions this past year, allowing students of all abilities to take part in physical development and enhancing social skills. These excursions have helped build confidence in a safe and secure environment.

Share My Ability serves as a welcoming venue and our events are tailored to ensure that everyone, regardless of their abilities, can join in the fun! Our parties are designed to be inclusive and enjoyable for individuals of all abilities, creating a vibrant atmosphere where everyone can engage and celebrate together.

We hosted an 8yr old’s birthday celebration this past year and it was his first birthday party ever because other venues were not appropriate to his needs! His mother said - “To have a safe and engaging space for my son and his friend’s is just amazing.” Safe to say her son had a great time.

Our Intergenerational Programs have been a highlight this year, promoting interaction between the young and the young at heart. Completing activities/tasks together builds relationships, brings fun and laughter, and as Leonie one of our senior attendees said, "it keeps me young”.

This initiative has not only enriched the lives of all involved but has also fostered understanding and compassion within the broader community.

Sharon Morrison has been instrumental in assisting at SMA this past year. Providing support and guidance to customers, ensuring they feel welcomed and valued, while assisting to keep on top of the behind-the-scenes organisation including ordering, purchasing and delivering activities.

The growth and success of Share My Ability this year reflects our commitment to inclusivity and empowerment. We look forward to building on these achievements in the coming year and expanding our reach even further. Thank you to all our staff, participants, and customers for your continued support.

quality assurance and compliance REPORT

Racheal Neal

QUALITY ASSURANCE AND COMPLIANCE MANAGER

The past year has been one of considerable achievement and organisational development. Our commitment to excellence in governance, service quality, and participant outcomes has been reinforced through several significant milestones. Each initiative reflects both our strategic direction and our dedication to ensuring participants remain at the centre of all decision-making.

A key highlight of the year was the successful completion of our midterm audit. The audit team undertook four days of comprehensive onsite review, including site inspections and direct engagement with participants. Importantly, our practices in Governance and Complaints and Feedback Management were formally cited as examples of best practice.

This recognition affirms the robustness of our systems and processes, and highlights our culture of transparency, accountability, and responsiveness to participant feedback.

The organisation has successfully expanded its scope of registration, with the addition of further NDIS registration groups. This expansion demonstrates both capability and capacity to meet the diverse and evolving needs of our participant community. It further strengthens our position as a provider of choice, offering a broader range of supports aligned with participant goals and aspirations.

We are particularly proud of the introduction of the Health Matters Program, delivered in partnership with the University of Chicago. Coordinators undertook intensive virtual training and are now accredited as certified trainers of the program. Implementation across the organisation will commence in the coming year, and findings will form part of a social impact study, demonstrating measurable improvements in participant health and wellbeing.

The establishment of the Wellness Committee has provided an additional platform for participant engagement and co-design. Comprised of participants, Coordinators, and Team Leaders, the committee fosters genuine collaboration and shared accountability. Its role in shaping organisational initiatives reinforces our commitment to embedding the voice of participants at every level of planning and decision-making.

The commencement of our Commonwealth Home Support Program (CHSP) services has required additional alignment with the Aged Care Quality Standards. This expansion into aged care demonstrates our ability to operate effectively across multiple regulatory frameworks, while continuing to uphold the highest standards of safety, quality, and compliance.

This year has also been marked by significant legislative and regulatory changes within the NDIS. Our focus has been to ensure comprehensive understanding and proactive integration of these changes across our governance and compliance systems. This preparation ensures continuity of service, safeguards compliance, and reinforces our position as a leader in quality and participant-centred support.

As we reflect on the year’s achievements, it is evident that our progress has been underpinned by the trust of participants, the professionalism of our staff, and the strength of our governance structures. The coming year will see the rollout of the Health Matters Program, further embedding of participant engagement initiatives, and continued responsiveness to sector reform.

We remain committed to demonstrating excellence not only through compliance and quality assurance, but also through leadership, innovation, and the delivery of meaningful outcomes for participants and their communities.

sensory store REPORT

Sensory products play an important role in promoting relaxation, reducing stress, and supporting creativity and learning for people of all ages. At the Sensory Store, our team continues to provide a wide range of products designed to encourage sensory exploration, problemsolving, and self-expression.

Community impact remained at the heart of our work this year. We proudly donated a sensory pack to the Westmead Hospital Foundation, supported disadvantaged youth through partnerships, and gave away a Sensory Prize Pack at the Nepean Disability Expo, where we exhibited in April. In addition, we contributed a sensory pack to Clairgate Public School’s annual Christmas raffle and continued to strengthen connections across Western Sydney.

We were also honoured to be named Finalists in the St Marys / Mount Druitt Local Business Awards, a recognition that highlights both our growth and our commitment to supporting our community. Beyond products, the Sensory Store provides ongoing information resources through our News & Insights hub, helping families, schools, and allied health professionals better understand the benefits of sensory play.

Our retail outlets and online store have continued to thrive, demonstrating steady growth and increased awareness of the importance of sensory resources in everyday life. This success is a reflection of the dedication of our staff, whose hard work ensures that every customer receives not only quality products but also guidance and care.

Looking ahead, the Sensory Store is excited to expand its reach by:

• Entering the TikTok social media space to connect with new audiences.

• Extending product ranges to align with the aged-care sector, providing support for seniors.

• Partnering with local influencers to increase awareness of sensory products and their benefits.

• Hosting pop-up stands in local shopping centres to engage directly with the community and increase walk-in traffic.

The Sensory Store remains committed to making a positive impact while fostering creativity, inclusion, and wellbeing through sensory exploration. As part of the wider NADO community, the Sensory Store plays an important role in supporting NADO’s vision of “Changing Lives through Connected Communities” by providing resources that help to support and empower individuals, families, and carers to thrive.

Thanks to all of the Sensory Store team for their efforts in making this a success.

program and stories

Tim's story

Tim grew up in Penrith, and is well known for his award winning artwork. He has been a resident in a NADO SIL home for many years and had recently expressed a strong desire to move to Queensland for a fresh start.

It did take some time to find suitable options for his needs, but in February 2025, Tim’s wish became a reality when Supported Independent Living (SIL) accommodation was secured in Brisbane to support his transition. Hats off to his NADO Support Coordinator, Spencer Nau, for the intensive work undertaken to secure his new provider.

Before finalising the move, Tim accessed Short-Term Accommodation (STA) in Brisbane to visit the area and ensure he felt confident in his decision. This successful stay allowed him to confirm that relocating was the right step. Upon returning in January, Tim affirmed his commitment to make Brisbane his new home.

Tim has settled in well in Brisbane and often calls to chat about the nearby buildings and his new housemates. He has adapted comfortably to his new environment and regularly sends his well wishes to everyone he knows. It’s always a pleasure to hear Tim’s voice when he calls just to say hello.

Tim’s ability to advocate for change was heard and valued by his Support Coordinator, who worked closely with him to ensure his goals and preferences were prioritised throughout his journey. This collaborative approach played a key role in making his relocation to Brisbane successful.

Thank you Spencer for supporting Tim to be able to achieve his goal to relocate to Brisbane.

independent living

Embracing independence through supported independent living

For many, the journey to independent living is filled with hope, excitement, and sometimes uncertainty. For William, moving into a newer Supported Independent Living (SIL) house had been a goal he had been thinking and talking about for some time.

William has been part of the NADO SIL services for nearly nine years, living in the same property he had lived in for many years before that. He had noticed the new developments happening in his community and raised his desire to upgrade his home from a town house to a house with lawn and a garden. Both he and his housemate were keen for a fresh start in a new property.

A brand new home in Caddens became available and together with a new housemate, Peter, they moved in.

This fresh start represents a significant milestone for William and his housemate, driving a significant personal change in their own rightbuying new furniture, decorating their house and forming new connections with the local community.

William, Adam, and Peter’s journey reminds us that with the right supports, encouragement, and opportunities, people with intellectual disability can make significant personal decisions, rather than being passengers in their own life journey.

Their success is testament to the staff who helped make William and Adam’s dream come true.

You’ll often find the gentlemen comfortably nestled in the garage, watching with curiosity and interest as the construction unfolds across the road.

A big thank you to Danielle Hodge, who has stepped into the role of Team Leader with dedication and heart. While there have been a few small bumps along the way - as is often the case with any transition - there has been even more success, growth, and a strong sense of camaraderie among the gentlemen.

Danielle’s support to the gentlemen and the team has made a positive impact, and we look forward to seeing the continued progress under her guidance.

Joshua's story

Joshua has shown remarkable growth and development since joining our services at the tender age of 15. Initially, his parents, Michelle and David, sought support during school holidays through NADO's children's services. When he turned 18, the transition to adult services began, which led to Joshua attending NADO’s Day Program.

From the beginning, it was clear that Joshua thrived in an environment with strong routines and structure, with new activities often requiring more time and patience. This was particularly challenging when the COVID-19 pandemic hit, which disrupted his routines, however, our team worked closely with Joshua’s allied health professionals to return to the necessary structure and routine that helped him regain his life skills and continue to achieve his personal goals.

The key to Joshua's success postpandemic has been the consistency and dedication shown by his support team. With the same staff, clear pictorial plans, and encouragement to make his own choices in his weekly activities, he has been able to thrive in a structured and familiar environment. His progress has been inspiring, with milestones achieved that showcase both his independence and growing confidence.

One significant example of Joshua's progress is his transformation from someone who was initially reluctant to exit the bus during activities, to a young man who now happily participates in outings, including trips to local shops and food courts. One of Joshua's proudest achievements is his newfound ability to independently order his lunch, pay for it, and thank the staff at the completion of his transaction. This is a huge step in Joshua's journey towards greater independence and self-sufficiency.

To ensure continued positive growth, NADO staff, along with the wonderful shop staff who have become familiar with Joshua, provide him with the time and patience he needs during each outing. The consistent routine and support from both NADO staff and the shop team, even when things don’t go as planned, ensure that Joshua always has the opportunity to try again the following day, reinforcing the importance of persistence and encouragement in his development.

In conclusion, Joshua's journey with NADO has been one of resilience and progress. With a foundation of routine, support, and patience, he has overcome challenges, regained his confidence, and achieved lifechanging milestones. The dedication of his parents, support staff, and allied health professionals continues to play a pivotal role in helping Joshua live life to the fullest and achieve his goals.

financials

financial REPORT

INCOME

Nepean Area Disabilities Organisation Limited ABN: 83 188 045 596

STATEMENT OF PROFIT OR LOSS AND OTHER COMPREHENSIVE INCOME FOR THE YEAR ENDED 30 JUNE 2025

LESS: EXPENSES

(23,343,066) (22,797,505)

Nepean Area Disabilities Organisation Limited ABN: 83 188 045 596

STATEMENT OF FINANCIAL POSITION FOR THE YEAR ENDED 30 JUNE 2025

Nepean Area Disabilities Organisation Limited ABN: 83 188 045 596

STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 30 JUNE 2025

CASH FLOWS FROM OPERATING ACTIVITIES

CASH FLOWS FROM INVESTING ACTIVITIES Purchase

CASH FLOWS FROM FINANCING ACTIVITIES

Repayment

community

friends of NADO

Changing lives through connected communities

Established in 2014, our Friends of NADO business partners have been instrumental in supporting NADO Disability & Aged Care through a monthly donation program. Over the years, 27 generous businesses have helped us raise more than $150,000, improving our capacity to support people with disability, their families, and carers.

Thanks to this support, we’ve been able to:

• Host inclusive community events that foster joy and connection

• Provide essential resources and equipment for our programs

• Purchase high-quality appliances for group homes

• Acquire accessible vehicles to improve mobility and independence

2025 Refresh - A New Way to Give

This year, we have refreshed the Friends of NADO initiative to make it even more inclusive. Now, individuals, families, and businesses can join us in supporting locally based programs that create meaningful opportunities for people with disability, along with the elderly.

We have introduced a 4-tier giving model to suit a range of budgets. Starting from just $29 per month (fully tax-deductible), becoming a Friend of NADO is a powerful way to partner with a trusted disability service provider and help underpin our high-quality services, programs, and resources.

Together, we can continue our vision of “Changing Lives through Connected Communities.”

We would like to thank our Founding Friends of NADO Partners (2014-2025

We also thank and welcome our new partners including businesses, Web Wizard, Safe Spray and CLBS as well as individual community members.)

friends of NADO caring for carers

A celebration of dedication

"Carers are people who provide unpaid care and support to family members and friends who have a disability, mental illness, chronic condition, terminal illness, an alcohol or other drug issue, or who are frail aged and are an integral part of Australia’s health system and are the foundation of our aged, disability, palliative and community care systems."

- Carers Australia

Thank You to Our Supporters

This event wouldn’t be possible without our generous Friends of NADO Business Partners:

• Reimers Legal

• ABCOE (also provided lucky door prizes)

At NADO Disability & Aged Care, we are proud to not only receive support from our community, but to give back whenever we can.

On Friday 18 October, as part of National Carers Week, we hosted our sold-out Friends of NADO Caring 4 Carers event at St Marys Rugby League Club. Over 100 carers, local representatives, and business partners came together for a relaxing afternoon of appreciation and connection.

Guests enjoyed a delicious two-course meal and heartfelt speeches from Deputy Mayor Ross Fowler and Melissa McIntosh MP, who acknowledged the tireless, often unseen work carers do for their loved ones.

The highlight of the afternoon was Andy Nunn – The Mentalist, whose blend of psychology, illusion, and storytelling left everyone amazed. His performance was both entertaining and thought-provoking.

The event was filled with laughter, great food, and lasting memories.

• The Profit Coach

• Elite Sand & Soil

• Reozone

• Signace

• McDonald's Bondi Beach

• ClickMedia Digital Printers

• Acuity

Special thanks also to St Marys Rugby League Club and Carers NSW for their ongoing support.

friends of NADO charity golf day 2025

On Friday 21st March, we hosted our annual Friends of NADO Charity Golf Day at the stunning Riverside Oaks Golf and Resort Club, set on 587 acres of Australian bushland along the Hawkesbury River. Riverside Oaks is a leader in Australia’s golf industry - and the perfect venue for our 7th annual event.

With overwhelming interest from sponsors following the Save the Date flyer, the event quickly sold out, featuring 28 sponsor teams plus additional entries. Despite a touch of rain, spirits remained high, and thanks to the generosity of all involved, we raised over $77,000 on the day.

This year’s proceeds support My Health Matters, a new initiative aimed at improving health outcomes for people with intellectual disabilities.

NADO is proud to be the first organisation in Australia to have trainers certified by the University of Chicago, Illinois to run this program.

The goal is to help individuals with intellectual disabilities lead healthier lives, addressing the concerning fact that people in this community have a lifespan that is 27 years shorter than the average Australian.

A heartfelt thank you to Elite Sand & Soil and Jason Roberts for their continued partnership as our Supporting Partner, and to Troy Kennedy for helping us achieve such an incredible result as Master of Ceremony and Auctioneer.

We also extend our gratitude to all sponsors, donors, and attendees who contributed to the auction, raffle, and overall success of the day. Your support helps NADO build a more inclusive and accessible community.

We look forward to seeing you all again in 2026!

Proudly Supported By

sharing the joy: sensory santa

If I had my way, Christmas would be celebrated all year round. It’s my favourite time of year – there is something magical about listening to Christmas carols after a long day, or using them to lift your spirits during a busy one. The hustle and bustle of buying presents, decorating, cooking, and gathering with loved ones creates a joyful energy that’s hard to match. And of course, capturing that must-have Santa photo with the kids is a tradition many families treasure. But for some families, the joy of Christmas isn’t always easy to access.

In December 2024, we held our third Sensory Santa event - an initiative designed to bring the magic of Christmas to families whose children may struggle with traditional Santa visits due to sensory sensitivities.

What is Sensory Santa?

Sensory Santa is a specially designed experience for children with autism, sensory processing disorders, or other conditions that make loud noises, bright lights, and crowded spaces overwhelming. By creating a calm, quiet, and welcoming environment, we ensure that every child has the chance to meet Santa in a way that feels safe and enjoyable.

This event isn’t just about photosit’s about creating lasting memories for families who often miss out on these moments.

With a festive workshop theme, the scene was set for two days of joy and connection. Over 60 families attended, and Santa and his Elves were honoured to be part of such a meaningful experience.

A special thank you to Penrith Men’s Shed, who built Santa’s throne. Watching them work was like seeing real-life Elves in action! Santa himself, who has sat in many thrones over the years, declared it the best chair he’s ever had. Thank you to John and

the entire team for creating a sturdy, beautiful throne that will be used for years to come.

This event wouldn’t be possible without the generous support of St Marys Rugby League Club, who have backed Sensory Santa since its inception in 2022. Their contributions through the ClubsGrant program help us hire and/or purchase props to bring a new theme to life each year. Thank you for your continued support and belief in this initiative.

Finally, a heartfelt thank you to Peter, aka “Santa” from Santa to the Max. You are the real deal - the joy you bring to children and their families is unforgettable. These are memories that will last a lifetime, not just for the kids, but for their parents too.

Linda Wilson

NADO's got talent

A celebration of ability and expression

We were thrilled to receive a call from Ross “Rosco” Hutchison of the Ross Hutchison Foundation, sharing that they had received funding from Penrith City Council to host a show celebrating the extraordinary talents of people with disability. When asked if we knew anyone who might be interested in performing, we jumped at the opportunity!

With Ross as our charismatic Master of Ceremonies, NADO’s Got Talent came to life - and what a show it was! Featuring 12 incredible acts, we were blown away by the hidden talents of our participants, many of whom surprised us with their amazing performances.

From soulful singers and energetic dancers, to skilled musicians, the stage was alive with passion, creativity, and joy.

A heartfelt thank you to:

• Ross Hutchison and his foundation for thinking of us

• Carey Tidyman and Vanessa Vella-Adams for their outstanding coordination and support on the day

• And most importantly, to our incredible participants - your courage, talent, and enthusiasm made the event unforgettable

The atmosphere was electric, and the smiles were contagious. We’re hopeful this will become an annual celebration of the remarkable talents within our community.

NADO’s FUN Day

A Spring tradition of connection

Each October, we look forward to one of our most cherished traditions — the NADO Staff and Participant FUN Day at the beautiful Nurragingy Reserve. Held midweek, this event brings together staff and participants from across our services for a day of connection, laughter, and fun in the spring sunshine. Our dedicated staff fire up the BBQ to serve a delicious lunch, creating a relaxed and welcoming atmosphere for everyone to enjoy.

The day is all about building friendships and community. It’s a chance for participants and staff who may not see each other regularly to mingle, share stories, and make new connections.

While lunch is being prepared, the reserve comes alive with activity — to simply relaxing under the trees and soaking in the day.

It’s a reminder of the power of community and the joy that comes from spending time together in nature.

Changing Lives through Connected Communities 1300 738 229 | info@nado.org.au | www.nado.org.au