2020 September/October Interconnection Newsletter

The InterConnection VOLUME 8

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ISSUE 5

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SEPTEMBER/OCTOBER 2020

NACM Connect – Now More than Ever Lillian Novak, CGA Vice President of Education, Marketing, and Member Services NACM Connect

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ix months ago I think most of us were hoping the worst of 2020 was behind us, but it seems that’s not to be. We’ve all had to adapt to a myriad of changes from working from home to Zoom meetings to masks and social distancing. Now many of our southern friends are facing the aftermath of Laura, and our friends in places like Chicago and Kenosha are longing for peace.

Through this all there has been a constant. NACM Connect is still here for you, and our services are more vital than ever. We’ve rallied to change some of our deliveries to adapt to the situations we are facing, but outside of live education and group meetings, we haven’t skipped a beat.

that we can offer some type of hybrid meetings in the future. Contact Themis Vlahos, Director of Group Services, at themis.vlahos@nacmconnect.org if you are interested in a credit group for your industry.

Industry Credit Groups: All of our groups have continued to meet on a regular schedule, with some groups holding more meetings than usual.

Hosted on Zoom, TEAMs or as a conference call, while missing all the obvious benefits of face-to-face meetings, our members are still able to exchange current information on their customer base. Some groups have had guest speakers. And for many members who in the past couldn’t attend their group meetings due to budgets and other factors can now be part of the discussion. Some groups have experienced growth in membership as the information becomes more accessible. We will get back to live meetings at some point.

But there is always the possibility

Education: You’ve seen the marketing for our upcoming virtual conference that will begin on October 14 with a mix of live and recorded presentations. Again, not ideal, and we will be missing much of the fun that goes along with the learning at our themed conferences; but the education will go on. Important to those credit professionals seeking designations, having to recertify, or are just interested in becoming the best credit professional they can be, we are offering 17 recorded and 6 live educational sessions as well as two virtual happy hours. The live sessions will be offered as recorded sessions once they have been presented, so each attendee has the ability to view 23 sessions rather than being

limited to 9 as choices are made for the concurrent sessions in the live events. Again, maybe lesson learned and variations on deliveries will be coming in the future. We will evolve as our members require. For more information contact Lillian Novak, VP of Education at lillian.novak@ nacmconnect.org.

Credit Reporting: Our Credit Reporting Consultants have been busy this year providing members with critical up-to-date reports on their customers. Some areas of the country have experienced more bankruptcies than others; some industries are still hurting from supply chain disruptions; some of your customers might be located in areas devastated by fire or hurricane damage. Whatever the reason you are seeking information, the variety of choices in credit report providers you can get from our one-stop-shop is sure to have the information you need. Craig Smith, Director of Credit Solutions, and his Continued on page 3>>

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SEPTEMBER / OCTOBER 2020

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2020-2021

Board of Directors CHAIRPERSON Patrick Nelson, MBA ACCO Brands, Inc. VICE CHAIRPERSON Mike Hill, CCE MiTek USA, Inc. TREASURER Kevin Stinner, CCE, CCRA Simplot AB Retail, Inc. DIRECTORS—TERMS ENDING 2021 Tracey Bland First Citizens Bank Staci Cima, CCE Huttig Building Products Diana Hoffmann, CBA Rockline Industries, Inc. Brendon Misik, CCE, CICP Nutrien Dave Zahller, CCE Tubular Steel DIRECTORS—TERMS ENDING 2022 John-John McEvilly, CBA, CICP PSAV Presentation Services Joe Lange, CCE, CCRA Brenntag Great Lakes, LLC Adam D. Ross, CCE Feralloy Corporation George Valletti, CFO/COO Ginsey Home Solutions DIRECTORS—TERMS ENDING 2023 Curtis Litchfield, CCE Land O' Lakes/Purina Mills Luz Moreno, CCE, CICP Klein Tools Jeff Weber Uline Yazmin Yepez, CBF, CCRA, CICP Mitsubishi Electric Automation Inc. PRESIDENT Phillip J. Lattanzio, CCE, COO NACM/Chicago-Midwest SECRETARY Kerry Jensen, CPA NACM/Chicago-Midwest COUNCILOR Erica White, CCE Ferguson Enterprises EDITORIAL STAFF EDITOR Linda Herbst Senior Marketing Administrator ASSOCIATE EDITORS Lillian Novak, CGA V.P. of Education and Marketing Margaret Krafft Marketing Administrator

In This Issue NACM Connect − Now More than Ever

1

Illinois Construction Stuff and Stuff

4

NACM Connect Credit Heroes Credit Conference

6

Becoming a Remote Credit Worker

9

Adapting to Change in Credit

10

Emerging Leaders ZOOM Roundtable

11

Eastern Wisconsin Best Practices ZOOM Discussion Group

14

Why You Should Use CLLA Certified Agencies

15

NACM Connect Illinois/Wisconsin Local Industry Group Meeting

16

NACM Connect Missouri/Kansas Local Industry Group Meeting

16

NACM Connect Nebraska Local Industry Group Meetings

16

NACM Connect National Industry Credit Group Meetings

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NACM Connect New York Local Industry Credit Group Meeting

17

NACM Connect Indiana/Michigan/Ohio Local Industry Group Meetings

18

NACM Connect Pennsylvania Local Industry Group Meetings

18

NACM Connect Events Calendar

19

Caine and Weiner Quarterly Giveaway

20

NACM Connect Credit Reporting Solutions

21

NACM Connect Industry Credit Groups

22

Welcome New Members and Reps

24

FREE 15-Minute D&B Webinar: Quantifying Risk in Related Companies

25

IOC 2020-2021 Schedule

26

Credit 101, 102 and 103

27

Exam Review Class Schedule

29

Midwest Business Staffing

30

NACM Southwest Quarterly Giveaway

31

NACM Connect Mission Statement

Value Statement

To provide a forum to its members within the credit profession for education, networking and business resources.

We are committed to the highest ethical standards and recognize that our Association must take a leadership role in our profession.

Through our integrity and dedication we will earn the respect of our members as we know that our success as an Association depends on their trust in us. By creating strong relationships we will attain the loyalty of our members and alliance partners. We continuously seek to build an environment for learning to enhance the knowledge and expertise of our members.

Vision Statement Striving to have the most comprehensive and leading NACM affiliate serving the commercial credit profession by consistently exceeding the members’ expectations.

The InterConnection newsletter is published bimonthly by NACM Connect, a not-for-profit Association affiliated with the National Association of Credit Management. For membership information, visit our website at www.nacmconnect.org, call 800.935.NACM or fax us at 847.253.6685. NACM Connect Headquarters is located at 3005 Tollview Drive, Rolling Meadows, IL 60008.

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SEPTEMBER / OCTOBER 2020

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Institute of Credit (IOC)

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Education Digest

tart the process of earning your professional designation. If you would like more information, please contact the NACM Connect Education Department at 800.935.6226 or email Margaret Krafft at margaret.krafft@nacmconnect.org.

Credt 101, 102 & 103 Rolling Meadows

Credit 101 Available via Live Videoconference

Wednesday, October 7

Rolling Meadows, IL

Credit 102 Available via Live Videoconference

Wednesday, November 11

Rolling Meadows, IL

Credit 103 Available via Live Videoconference

Wednesday, December 9

Rolling Meadows, IL

CONGRATULATIONS

New Designees Rebecca Gulledge, CBA Dairy Farmers of America

All Credit 101, 102 &103 classes are from 9 a.m. to 4 p.m.

Christopher McDaniel, CBF Excel Industries, Inc.

Exam Review Classes Rolling Meadows

CBF Available via Phone Conference

Thursday, October 1

Rolling Meadows, IL

CCE Available via Phone Conference

Tuesday, October 6

Rolling Meadows, IL

CBA Available via Phone Conference

Thursday, October 8

Rolling Meadows, IL

Tuition Must be Paid Before the First Class Begins.

Online registration only through www.NACMConnect.org. Registrations will not be accepted past the registration deadline. Classes are subject to cancellation based on enrollment. Questions? Contact Margaret Krafft at 847.483.6420 or send an email to margaret.krafft@nacmconnect.org.

DESIGNATION EXAM DATES & DEADLINES Exam Dates Monday, November 9, 2020

Application and Paperwork Deadlines Friday, September 4, 2020

NACM Connect – Now More than Ever <<Continued from page 1 team are waiting to help you get the biggest bang for your budget dollars.

Craig can be contacted at craig. smith@nacmconnect.org.

Collection Services: Collection services are offered through two agency partners that are both certified by the Commercial Law League of America in conjunction with the International Association of Commercial Collectors. Services range from commercial to consumer to international collections.

Other services including our staffing subsidiary, credit application processing, Ask the Expert and more are also available to our members.

You can learn about all of our services on our website, www.nacmconnect. org, or contact our VP of Membership, Leslie Harrison at leslie.harrison@ nacmconnect.org.

Christopher Mott, CBA Ferguson Enterprises Aimee Sinosky, CCE La-Z-Boy, Inc. Sam Mickelson, CBA Multivac, Inc. Dawn Parks, CBA Permobil, Inc. Ammie Dudley, CBA Permobil, Inc. Shannon Mutafchiev, CBF, CCRA Southern Wine & Spirits Natasa Stojanovic, CBA The Chamberlain Group Kimberly Curtis, CBA Thyssenkrupp Materials Justin Clack, CBA UPG Enterprises LLC

Don’t be a stranger – we’re still here and helping in more ways than ever! ■

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SEPTEMBER / OCTOBER 2020

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News

Illinois Construction Stuff and Stuff Norm Cowie, CCE

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’m going to get burned. We all do … eventually, and hopefully not like what happens in California forests.

The goal is to make it something that doesn’t happen often.

After all, as credit professionals, we have to try to minimize losses while not unnecessarily stifling sales opportunities. That’s why we come up with creative ways of approving accounts, like joint check agreements, personal guarantees, letters of credit and attack dogs.

It also helps to keep an eye on accounts that might be just lying in the weeds ready to set fire to your underwear. If you approve an account that you determined might be risky, it helps to put a few early warning triggers in your system to warn when things are about to go sideways or upside down.

Our computer system, Epicor/Eclipse, has a few clever little gizmos we can activate with the click of a mouse to help us have some control over risky accounts we decided to take a chance on.

One of these gizmos is the credit limit. We can set a limit to either tag it when the account hits a certain dollar amount, or in some cases we set the limit at one dollar. In the case of an account going over limit, it doesn’t reject the sale. Instead the sale goes into a credit queue for someone in my department to review and then release after confirming the sale has job information for lien rights or contact the customer if he’s a little too past due.

If our credit queue snagged a large order, we might require a job account, which has its own approval procedure. The salesperson fills out a job information form with the job address, general contractor and owner information and the next winning lotto number. We can then pull a Merritt report (an NACM Connect associate) to confirm there aren’t gobs of mechanic liens, suits, judgments and nasty body odor on the GC. A Merritt

report also allows us to search the job address to confirm there are no liens already filed on the project. That way we aren’t striding blindly into an active war zone.

We can also tag an account to automatically reject sales if they become past due. My other systems work just fine and I don’t utilize this function, so I won’t write about it anymore. Though, come to think about it, maybe I’ll select an account someday to experiment with it. (Wait, I said I wouldn’t write about it anymore.

My bad, moving on.)

Another thing we do is assign credit managers to each account. If we have an account I feel sort of squiggly about, or approved on a speculative basis or in a weak moment, I assign it the credit manager labeled RISK. We don’t have anyone in my department named Risk, though that would be a cool name if we did. But this way, when I pull my aging reports, all of the known risky accounts are lumped together in the aging and stick out like a sore thumb, a phrase I’ve never understood. If your thumb is sore, but not swollen or all red or anything, how will it stick out? Plus, you only have two thumbs, so it’s not like you’ll have trouble finding them amongst your fingers. What a dumb phrase.

Another way we use our system is to track customers and potential customers with what they are doing with competitors. Our monthly Electrical Distributors report has anywhere from ninety to one hundred and twenty entries. This is important, vital information and I used our system to best utilize it. Our Customer Maintenance function has a comments section, and each month when I go through the Distributor’s report, I go to this comment section and note that the customer was in report in such-and-such month. Sometimes I’ll make additional notes about how the customer was faring at the time. This helps me monitor existing customers.

So, what do I do for the firms that don’t have accounts with us? Great question, and the most important one. I set up a new account, put it on

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hold, and then we have a function that makes it so a salesperson can’t see it in Order Entry. Then, if this company ever applies with us, I won’t just have the credit references he voluntarily gave in the application, but I’ll also know the ones Sneaky McSneakerson didn’t want us to know about.

The same procedure also works for electrical companies I find adverse information in the Merritt reports that come in every Tuesday. Or for accounts I receive Flash Reports on from my competitors.

The really neat thing with this is our outside sales team knows I might have information on speculative accounts, so they won’t waste time chasing an account we’re unlikely to approve.

Even better, when we receive an application, we’ll not only have the information the applicant voluntarily gave us, but we’ll see stuff they maybe hoped we’d never know.

And I like that. Be safe, y’all!

Norm (If you want to read more on what happened to me, visit my blog at www. normcowie.com, and read the one titled “I’m back … and front…”) (*Almost all of my previous articles are available in my new book, THE ILLINOIS MECHANICS LIEN STATUTES … AND OTHER CONSTRUCTION STUFF available at NACM/Chicago!) ■

Norman Cowie, CCE is Director of Credit for Paramont-EO, Inc. Besides his regular column for InterConnection, he has written articles appearing in the Chicago Tribune, Cynic Magazine, Business Credit and the Herald News. His current book titled, "The Illinois Mechanics Lien Statutes … and other construction stuff" is available for sale through NACM Connect. He also has ten published humor/fantasy novels, some through traditional publishers Echelon Press, Quake Books and Draumr Publishing, although more recently he has transitioned over to Indie publishing.

Norm can be reached at norm.cowie@paramont-eo. com, or feel free to visit him at www.normcowie.com which features past NACM Connect articles.

SEPTEMBER / OCTOBER 2020

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News

Becoming a Remote Credit Worker Andrew Michaels Editorial Associate, NACM

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ot all jobs lend themselves to a remote working environment.

Doctors can’t perform surgeries, postal workers can’t deliver mail and restaurant owners can’t run a business, as each profession requires an environment equipped with the necessary tools to complete the work.

Some believed this to be true for the business credit profession as well, limiting remote working to occasions such as customer visits. Now months into the Coronavirus pandemic, credit professionals are learning that working remotely is not only possible, but also beneficial in numerous ways.

According to multiple NACM surveys conducted since the onset of the outbreak, the majority of respondents agreed that working remotely wasn’t common in the credit department prior to this year. In March, nearly 73% of more than 540 respondents said their departments were working remotely since the pandemic began—a significant increase from the 13% who said they worked remotely frequently or any time they wanted prior to that time. Several credit professionals from around the country said remote work is ongoing but remains a learning process.

CECO, Inc., Credit and Collections Manager Alaina Worden, CBF, said working anywhere outside the office was rare prior to COVID-19, only happening a handful of times each year. In fact, she was against working remotely over fears of being unable to monitor the department’s progress. Some tasks remain a challenge, such as completing month-end close reports and KPI’s, but Worden acknowledged that she has come to see many advantages.

“I am more engaged with my team. We have become a stronger, closer team as we work through this adversity that is set before us,” she said, adding that some credit-related tasks have become easier, including reviewing and modifying credit policies and procedures, working on streamlining, and enhancing department roles to be as efficient as possible.

With less interruptions and a heightened focus, Worden said she has more discussions with the sales team in a

“

In March, nearly 73% of ... respondents said their departments were working remotely since the pandemic began ...

meeting environment rather than oneoff conversations, creating a positive change in the relationship between credit and sales.

As the North American director of credit management for Amer Sports Americas, Paul Amante, CCE, CICP, said “the nuts and bolts of credit and collection management are easily executed” with his computer and cell phone. Amante said he has experienced no difference in completing credit analyses, e.g., pulling reports, scoring accounts, making credit decisions on new or existing customers, when working remotely versus working in the office. Making collection calls is generally not a problem either, unless distractions from family arise. Tasks are neither easier nor more difficult, he noted, with only a few exceptions such as paper check processing and bank deposits.

“For checks sent to our office, instead of our lockbox where most payments go, we are sending one of our clerks into the office once per week with the single focus being to process mail and make a bank deposit,” Amante said. “She is also taking care of any clerical work that

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needs to be done and then trying to get out of the office as quickly as possible.”

Crawford Electric Supply Company, Inc. Credit Manager Anne Scarcella, CCE, CCRA, said it isn’t necessarily the tasks that are difficult to complete as a remote worker, but more so having the discipline to step away from the desk at the end of the workday. Having worked remotely about 20% of the time prior to the pandemic, Scarcella said she was already equipped with everything she needed to perform her job 100% outside of the traditional office setting. However, what’s missing is the face-to-face interaction she once had with her credit and sales teams, an element that can’t be replaced by programs like Zoom or Microsoft teams.

“I do miss the ability to walk over to sales and have a conversation with them regarding a customer or a problem,” Scarcella said. “But I think remote work is the new normal. We have to do whatever is necessary to be able to effectively manage our teams and tasks. I think organizational skills and self-discipline are paramount I being successful working remotely.” ■ SEPTEMBER / OCTOBER 2020

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News

Adapting to Change in Credit Michael Miller Managing Editor, NACM

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he rise of COVID-19 has brought with it many firsts for individuals and companies. The Darwinian notion of “survival of the fittest” has been an important aspect of life over the past century and a half; however, applying this idea from English philosopher Herbert Spencer can be problematic. Perhaps changing the word “fittest” to “most prepared” or “most willing to adapt” better serves the business community. It’s difficult to imagine and be prepared for a black swan event such as COVID-19, but businesses that are able to prepare and adapt through have a better chance at survival.

During a recent FCIB webinar, “Best Practices—The Effects of COVID-19 on Credit Management Processes,” a panel of speakers reviewed the credit industry and some aspects of it that must be studied in order for businesses to survive during this uncertain time.

Among the top business priorities to consider are minimizing exposure, working remotely, technology and communication—both within the business and with customers. Volatility, uncertainty, complexity and ambiguity (VUCA) have turned the business world upside down in some cases.

Dealing with this and being able to respond appropriately is difficult. One of the biggest impacts on the credit industry was what the webinar called the “working remotely experiment,” which is a fair statement as many businesses have never explored this avenue of employment.

In India, not many companies allow work from home as an option due to a number of reasons, including bandwidth problems and the lack of interactions. “Credit and collections have to be on their toes to make sure you get paid and keep customers happy,” one panelist said. One important aspect he brought up is that even though you are working from home, you are being productive— collecting cash, ensuring the team is on its toes collecting information,

“

In order to stay on top of business while working from home, changes had to be made. Technology played a big factor in allowing the work from home “experiment” to take place.

etc. Work hours have increased but credit professionals are able to be at home instead of dealing with long commutes to and from work. The moral and productivity of the team are also important.

One panelist told his team to take some personal time—go for walks and make lunches. His team even voted on the best lunch after they sent pictures in to compare. Finding a positive work-life balance can be challenging, especially with children around. But he was surprised how fast they were able to adopt to the new normal of working remotely. To keep moral high, they also focused on goals like ownership, accountability and trust with teammates.

In order to stay on top of business while working from home, changes had to be made. Technology played a big factor in allowing the work from home “experiment” to take place. A 24/7 call-in line was created to assist employees with software application issues, problems with their VPN, etc.

This allowed employees to seamlessly perform work from anywhere. The No. 1 priority was to make sure everyone can do their job.

Communication has changed during the first half of 2020, turning more traditional meeting spaces into virtual ones. Technology like Zoom and Microsoft Teams is helping to make sure everyone is able to do their job and communicate with each other and with customers. Credit risk and collections have also needed to adapt during this time.

One panelist’s process is designed in a way to have each credit risk step complement each other rather than

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hinder. The overall role of the credit department is to mitigate risk of loss and ensure cash collection on time to improve the company’s cash flow.

To do this, customer accounts that default on payment are flagged, while “good customers” are given a longer leash. Interactions with customers have doubled as customer reach out more often. They are looking for credit line increases or more product to stock up on. So, it’s a good idea to look at policies and procedures during VUCA times. Doing a deep dive into portfolios, understanding the different risks for the different industries and identifying customers based on risk is a good place to start.

Credit departments can manage credit risk by putting accounts in buckets such as significantly, moderately and minimally disrupted. Accounts in the significantly disrupted bucket were not really able to make money via operations and are in the high-risk category—they aren’t paying on time and can be put on certain credit holds.

Moderately disrupted customers are more likely to be given some collaboration to make sure they don’t slip into the significantly disrupted category. These companies might see incentives such as discounts for paying on time or be sold products with a letter of credit or another security interest. Minimally disrupted customers are bigger service providers, but they are still looked at to make sure the business is not impacted negatively.

The important thing is to continue collaborating with the sales team and those on the ground to make sure to get the most up-to-date information on customers. ■ SEPTEMBER / OCTOBER 2020

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ZOOM Roundtable

LUNCH & LEARN

Emerging Leaders Group is geared towards younger members new to the credit industry!

nacmconnect.org

EMERGING LEADERS “OPEN DISCUSSION ON HOT TOPICS IN CREDIT INDUSTRY” FREE ZOOM ROUNDTABLE DISCUSSION WHEN

Thursday, September 17th, 2020 12:00 p.m. CST Via ZOOM

COST

FREE

Questions? Contact Lillian Novak at lillian.novak@nacmconnect.org or call 847.483.6478

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SEPTEMBER / OCTOBER 2020

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SEPTEMBER / OCTOBER 2020

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Wisconsin- ZOOM Discussion Group

WEBINAR ZOOM MEETING EASTERN WISCONSIN BEST PRACTICES DISCUSSION GROUP We understand that information in today’s credit world is vital.

Participating in a Best Practices Discussion Group will provide you with credit-specific education, contacts in the local credit community and the opportunity to share ideas with fellow colleagues.

About the Best Practices Discussion Group Unlike traditional credit groups, the NACM Connect Wisconsin Best Practices Discussion Group is not industry specific. Your entire company may attend each meeting including your associates, members of the credit department and even the CEO of your organization. Any NACM Connect member company is welcome to join the group. Each meeting will discuss best practices and no specific customers will be mentioned.

About the Group Meetings Four times each year, the Best Practices Discussion Group will hold a roundtable discussion. Local meetings will be held in the Sheboygan/Kohler/Plymouth Manitowoc/Fond du Lac area. We will focus on various credit-related topics relevant to today’s business professional. NACM personnel, a member company or guest speaker will facilitate a lunch meeting.

Objectives of the Best Practices Discussion Group • Determine necessary improvements for your credit and/or accounting departments and organization.

• Analyze how other organizations achieve high performance levels.

Next Meeting Topic: When Your AR Team Feels Understaffed: Strategies for Boosting Productivity While Maintaining Headcount Guest Presenter: Jon Seaman (Esker Inc. - Middleton, WI) Date: Thursday, September 17 12 p.m. - 2:00 p.m.

Location: Webinar/Zoom Meeting For More Information or to Register: Please contact Frank Schetski at frank.schetski@nacmconnect.org or 414.232.4565

• Use gathered information to enhance your company’s performance.

nacmconnect.org THE INTERCONNECTION

SEPTEMBER / OCTOBER 2020

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10 REASONS • • • • • • • • •

•

WHY YOU SHOULD USE A CLLA COMMERCIAL COLLECTION CERTIFIED AGENCY

Maximum dollar recovery Prompt remittance of funds Adherence to rigorous Code of Ethics Minimum Surety Bond protection Separate trust accounts Reputable collection practices Agency stability Mandatory continuing education for agency executives Audited annually by an independent third-party CPA firm Endorsed by the International Association of Commercial Collectors

Since 1975, the Commercial Law League of America (CLLA) has been certifying commercial collection agencies who have earned the right to be recognized as industry experts. CLLA certification is a voluntary, in-depth examination process that requires agencies seeking certification to meet or exceed standard financial guidelines. Look for the CLLA Certification Seal.

CLLA Certified Agencies are members of the Commercial Law League of America • www.clla.org

To find a CLLA Certified Agency near you visit www.clla.org/certification THE INTERCONNECTION

SEPTEMBER / OCTOBER 2020

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Credit Group Meeting Calendar NACM Connect Illinois/Wisconsin Local Industry Credit Group Meetings DATE

GROUP

MEETING LOCATION

September 10

Northern Illinois Heating & Plumbing Wholesalers Credit Group

Zoom Meeting

September 15

Masonry Credit Group

Zoom Meeting

September 15

Electrical Distributors Credit Group

Zoom Meeting

September 15

Metal Distributors Credit Group

Zoom Meeting

September 17

Ad Media Credit Group

Zoom Meeting

September 17

Eastern Wisconsin Best Practices Group

Zoom Meeting

September 23

Floor Covering Credit Group

Conference Call

September 24

Basic Material Credit Group

Zoom Meeting

September 28

Building Suppliers Credit Group

Zoom Meeting

October 8

Northern Illinois Heating & Plumbing Wholesalers Credit Group

Zoom Meeting

October 13

Electrical Distributors Credit Group

Zoom Meeting

October 20

Metal Distributors Credit Group

Zoom Meeting

October 21

Floor Covering Credit Group

Conference Call

October 22

Basic Material Credit Group

Zoom Meeting

NACM Connect - Missouri/Kansas Local Industry Credit Group Meetings DATE

GROUP

MEETING LOCATION

September 11

Mid Missouri Construction Credit Group

Zoom Meeting

September 15

Midwest Regional Agricultural Credit Group

Zoom Meeting

September 15

Midwest Regional Food Credit Group

Conference Call

September 16

Electrical Distributors Credit Group

Zoom Meeting

September 17

Kansas City Builders Credit Group

Zoom Meeting

September 18

Refrigeration & Warm/Cool Air Credit Group

Zoom Meeting

October 13

Midwest Regional Food Credit Group

Conference Call

October 13

Caterpillar Dealer Credit Group

Zoom Meeting

October 15

Kansas City Builders Credit Group

Zoom Meeting

October 21

Electrical Distributors Credit Group

Zoom Meeting

October 23

Refrigeration & Warm/Cool Air Suppliers Credit Group

Zoom Meeting

NACM Connect - Nebraska Local Industry Credit Group Meetings DATE

GROUP

MEETING LOCATION

September 15

Nebraska Builders Credit Group

Conference Call

October 13

Nebraska Builders Credit Group

Conference Call

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SEPTEMBER / OCTOBER 2020

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Credit Group Meeting Calendar NACM Connect National Industry Credit Group Meetings DATE

GROUP

MEETING LOCATION

September 10

National Paper Packaging Credit Group

Zoom Meeting

September 16

National RV / Manufactured Housing Credit Group

Zoom Meeting

September 17

National Metal Producers Credit Group

Zoom Meeting

September 17

National Electrical Manufacturers Credit Group

Zoom Meeting

September 17-18

National Steel Mill Credit Group

Zoom Meeting

September 18

National Underground Utilities Supply Credit Group

Zoom Meeting

September 22

National Horticultural Credit Group

Zoom Meeting

September 23

Law Firm Forum

Zoom Meeting

September 23

National Garage Door & Operating Devices Credit Group

Zoom Meeting

September 24

National Tool & Accessories Credit Group

Zoom Meeting

September 24

National Metal Buildings & Components Credit Group

Zoom Meeting

September 25

National Leisure Living Credit Group

Zoom Meeting

October 14

National Water Products Credit Group

Zoom Meeting

October 14

National Home Healthcare Suppliers Credit Group

Zoom Meeting

October 15

National Coated Paper & Film Credit Group

Zoom Meeting

October 15

National Nursing Home Suppliers Credit Group

Zoom Meeting

October 15

National Foodservice Distributors Credit Group

Zoom Meeting

October 15

National Garage Door & Operating Devices Credit Group

Zoom Meeting

October 20

National Lawn & Garden Credit Group

Zoom Meeting

October 22

National Tool & Accessories Credit Group

Zoom Meeting

October 22

National Christian Suppliers Credit Group

Zoom Meeting

October 22

National Consumer Prodcuts Credit Group

TEAMs

October 22

National Firearms & Ammunition Credit Group

Zoom Meeting

October 23

National Truck, Trailer & Waste Equipment Credit Group

Conference Call

October 23

Meat Packers of America Credit Group

Zoom Meeting

October 27-28

National Agricultural Credit Conference

Zoom Meeting

NACM Connect - New York Local Industry Credit Group Meetings DATE

GROUP

MEETING LOCATION

September 8

Western New York Food Credit Group

Conference Call

September 9

Rochester Plumbing & HVAC Credit Group

Conference Call

September 11

Buffalo Building & Construction Credit Group

Conference Call

September 15

Central New York Building Credit Group

Conference Call

September 17

Rochester Building Credit Group

Conference Call

September 22

Buffalo Plumbing & Electric Credit Group

Conference Call

September 25

New York Best Practices Group

Conference Call

October 9

Buffalo Building & Construction Credit Group

Conference Call

October 13

Western New York Food Credit Group

Conference Call

October 14

Rochester Plumbing & HVAC Credit Group

Conference Call

October 15

Rochester Building Credit Group

Conference Call

October 19

Albany Building Credit Group

Conference Call

October 20

Central New York Building Credit Group

Conference Call

October 27

Buffalo Plumbing & Electric Credit Group

Conference Call

THE INTERCONNECTION

SEPTEMBER / OCTOBER 2020

PAGE 17

Credit Group Meeting Calendar NACM Connect Indiana/Michigan/Ohio Local Industry Credit Group Meetings DATE

GROUP

MEETING LOCATION

September 8

Fort Wayne Building Materials Credit Group

Conference Call

September 9

West Michigan Heating & Plumbing Wholesalers Credit Group

Conference Call

September 10

Michiana Credit Association Credit Group

Zoom Meeting

September 10

Lumber & Building Materials Credit Group

Conference Call

September 10

Indiana Wholesale Floor Covering Credit Group

Conference Call

September 10

Columbus Wholesale Electric Credit Group

Conference Call

September 15

Grand Rapids Electric Industrial Supply Credit Group

Conference Call

September 15

Automotive Suppliers Credit Group

Conference Call

September 15

Indiana Electrical Suppliers Credit Group

Conference Call

September 16

Metal Service Center Credit Group

Conference Call

September 16

Indianapolis Building Trade Suppliers Credit Group

Conference Call

September 17

Michigan Electric Supply Credit Group

Conference Call

September 17

Cincinnati Dayton Wholesale Electric Credit Group

Conference Call

September 23

Cleveland/Akron/Canton Food Suppliers Credit Group

Zoom Meeting

September 23

Plumbing & Heating Wholesalers Credit Group

Conference Call

September 23

Cincinnati Construction Suppliers Credit Group

Conference Call

October 8

Michiana Credit Association Credit Group

Zoom Meeting

October 8

Columbus Wholesale Electric Credit Group

Conference Call

October 13

Grand Rapids Electric Industrial Supply Credit Group

Conference Call

October 13

Fort Wayne Building Materials Credit Group

Conference Call

October 14

West Michigan Heating & Plumbing Wholesalers Credit Group

Conference Call

October 15

Michigan Electric Supply Credit Group

Conference Call

October 15

Cincinnati Dayton Wholesale Electric Credit Group

Conference Call

October 20

Automotive Suppliers Credit Group

Conference Call

October 20

Indiana Electrical Suppliers Credit Group

Conference Call

October 21

Metal Service Center Credit Group

Conference Call

October 21

Indianapolis Building Trade Suppliers Credit Group

Conference Call

October 28

Cleveland/Akron/Canton Food Suppliers Credit Group

Zoom Meeting

October 28

Plumbing & Heating Wholesalers Credit Group

Conference Call

October 28

Cincinnati Construction Suppliers Credit Group

Conference Call

NACM Connect - Pennsylvania Local Industry Credit Group Meetings DATE

GROUP

MEETING LOCATION

September 9

Building Trades Credit Group

Conference Call

September 15

Construction/Plumbing & Heating Credit Group

Conference Call

September 16

Food Suppliers Credit Group

Conference Call

September 22

Electrical Suppliers Credit Group

Conference Call

October 14

Building Trades Credit Group

Conference Call

October 20

Construction/Plumbing & Heating Credit Group

Conference Call

October 21

Food Suppliers Credit Group

Conference Call

October 27

Electrical Suppliers Credit Group

Conference Call

THE INTERCONNECTION

SEPTEMBER / OCTOBER 2020

PAGE 18

Event Calendar DATE

EVENT

TIME

PRESENTER / INSTRUCTOR(S)

September 15

NACM Connect Free 15-Minute D&B Webinar Quantifying Risk in Related Companies

1 p.m. – 1:15 p.m

September 17

NACM Connect − Wisconsin Live Zoom Best Practices Discussion Group

12 p.m. – 2:00 p.m.

September 17

NACM Connect Free Zoom Emerging Leaders Lunch and Roundtable Discussion

12 p.m.

October 1

NACM Connect Live Zoom CBF Exam Review

5 p.m. – 8 p.m

John Jaeger, CCE, ICCE

October 6

NACM Connect Live Zoom CCE Exam Review

5 p.m. – 8 p.m

John Jaeger, CCE

October 7

NACM Connect Live Zoom CREDIT 101

9 a.m. – 4 p.m.

Richard Bellis, CCE

October 8

NACM Connect Live Zoom CBA Exam Review

5 p.m. – 8 p.m

John Jaeger, CCE, ICCE

October 14 December 16

NACM Connect Fall Credit Conference Credit Heroes

Jon Seaman

Access to all content

The Gold Standard in Unclaimed Property Advisory Services • Audit Defense • Voluntary Disclosures • Exposure Quantification

• Annual Compliance • Policies and Procedures • General Consulting

Tpctax.com/services/unclaimed-property • (312) 588-3430 • Troy.Wangen@TPCtax.com Atlanta | Boston | Chicago | Dallas | Long Island | Los Angeles | New York City | San Jose | Tampa THE INTERCONNECTION

SEPTEMBER / OCTOBER 2020

PAGE 19

Caine & Weiner News

Caine & Weiner 2020 Quarterly Giveaways NACM CONNECT

JULY | AUGUST | SEPTEMBER

Place a collections claim with Caine & Weiner anytime during the months of July, August and September and become eligible to win a $150 The Home Depot gift card.

Each claim you place will be eligible for the drawings.

Enter as often as you like!

For information on placing claims, please contact Jim McGee at 847-407-2348.

You may also place a claim online at www.caine-weiner.com.

THE INTERCONNECTION

SEPTEMBER / OCTOBER 2020

PAGE 20

NACM Connect Credit Reporting Solutions

ACCESS ALL

THE SOLUTIONS IN ONE PLACE Shop and compare all these credit Bureaus with one contact person. Be sure to ask about our FREE trial offers.

We provide a full suite of credit reporting solutions exclusively to NACM Connect members at deep discount pricing. We pass big savings to you through our volume purchasing and National Buying Discount. We assist with setup, training and support for all products and solutions. Let us help you increase efficiency, reduce costs and maximize profitability for your organization.

INTERNATIONAL OPTIONS

U.S. OPTIONS OPTION

OPTION

OPTION

OPTION OPTION

OPTION

OPTION

OPTION OPTION

(CONSUMER) OPTION OPTION

(CONSUMER) OPTION

Questions? Contact Craig Smith @ craig.smith@nacmconnect.org or call 847.483.6484 THE INTERCONNECTION

SEPTEMBER / OCTOBER 2020

PAGE 21

NACM Connect Industry Groups

Have We Gotta Group for You! Make better choices, reduce outstanding delinquent receivables and write-offs by joining a group today!

New groups are formed every day!

Join Today!

NATIONAL

• Agricultural Credit Conference • Architectural Metal & Glass • Auto Glass • Circuit Board Suppliers • Christian Suppliers • Coated Paper & Film Manufacturers • Construction • Consumer Products Manufacturers • Electrical Manufacturers • Firearms & Ammunition • Foodservice Distributors • Garage Door & Operating Devices Manufacturers

• Home Centers & Buildings Materials • Home Healthcare Suppliers • Horticultural Distributors • International Flat Rolled Steel • Leisure Living Manufacturers • Lawn & Garden • Manufactured Housing • Meat Packers • Metal Buildings & Components • Metal Industry Raw Material Suppliers

• Metal Producers • Musical Instruments • Nursing Home Suppliers • Paper Packaging • Plumbing, Pipe & Heating

Manufacturers • Professional Apparel Manufacturers • Steel Mill Industry • Tool & Accessories Manufacturers • Truck, Trailer & Waste Equipment Manufacturers • Underground Utilities • Water Products

Network with other credit executives in your industry by joining an NACM Connect Industry Credit Group. Group members share invaluable factual credit information that may be used to make independent decisions with respect to the extension of credit. Discussions include shared information on common customers, the latest in technology for credit management and other creditrelated topics.

Group members have access to expanded tradeline data from over 25 additional NACM affiliates participating in this valuable database enhancement at no cost.

Group activities are monitored by NACM trained and certified administrators to ensure compliance with the Federal Antitrust Regulations.

Contact Themis Vlahos, CCE, CGA, Director of Group Services at (800) 935-6226 x6428 or themis.vlahos@nacmconnect.org ILLINOIS | NEBRASKA | WISCONSIN • Advertising Media • Basic Material • Building Suppliers • Electrical Distributors • Floor Covering & Wall Tile • Institutional Credit Association • International Credit Professionals • Masonry • Metal Distributors • Northern IL Heating & Plumbing Wholesalers • Nebraska Builders & Industrial Suppliers • Wisconsin Best Practices MISSOURI

• Agricultural • Caterpillar Dealers • Central Illinois Electrical Distributors • Electrical Distributors • Kansas City Building Materials • Mid Missouri Construction • Midwest Regional Food Service & Supply Purveyors

• Refrigeration & Warm/Cool Air Suppliers

INDIANA | MICHIGAN | OHIO • Automotive Suppliers • Cincinnati Construction Suppliers • Cincinnati/Dayton Wholesale Electric Supply • Cleveland/Akron/Canton Food Suppliers • Columbus Wholesale Electric Supply • Ft Wayne Building Materials • Grand Rapids Electrical/Industrial Suppliers

THE INTERCONNECTION

• Grand Rapids Lumber & Building Materials

• Indiana Electrical Suppliers • Indiana Wholesale Floor Covering • Indianapolis Building Trade Suppliers

• Indiana Best Practices • Metal Service Center • Michiana Credit Association – Manufactured Housing

• Michigan Electrical Supply • Plumbing & Heating Wholesalers • West Michigan Heating Wholesalers NEW YORK

• Albany Building Supply • Best Practices • Buffalo Building & Construction • Buffalo Plumbing and Electric Supply

• Central New York Building Supply • Central New York Food & Beverage Supply

• Rochester Building Supply • Rochester Plumbing and HVAC • Western New York Food & Beverage Supply

PENNSYLVANIA

• Pittsburgh/Altoona Building Trades • Pittsburgh Construction, Plumbing & Heating

• Pittsburgh Electrical Suppliers • Pittsburgh Food Suppliers • Northeast Regional Metal Distributors

USER AND SPECIALTY GROUPS

• Law Firm Forum • National SAP Credit & A/R Users

SEPTEMBER / OCTOBER 2020

PAGE 22

NACM Connect industry Groups

Industry Credit Notes from Themis: NACM Connect Industry Credit Groups are still meeting during the pandemic lockdown via Zoom video conferencing, TEAMS and conference calls. These calls give group members an opportunity to see a friendly face, or to talk business, and everything in between. The response to these calls has been overwhelmingly positive because it has provided an outlet to get real-time information from other group members. With Zoom and TEAMS meetings, members can turn on their camera or choose to turn off their camera and participate via audio. Group members always follow federal, state and local Anti Trust rules and regulations during all meetings.

Stay Connected with NACM Connect!

Face to face group meetings are the best way for group members to meet, network and discuss industry payment trends and hot topics. During this Corona Virus pandemic with travel bans and stay at home executive orders, group members need to stay connected with each other and stay on top on how this crisis is affecting their industries.

A few of our groups have held Board Meetings and educational presentations via Zoom. One presentation addressed the challenges of working remotely and how to best manage your workforce who are now working from home. The only thing missing was the group dinner!

Groups

Moving forward, NACM Connect has ideas for some virtual experiences to keep things interesting. For local groups that usually would meet for lunch, we have suggested that each member order their lunch from a local restaurant so that we can all “dine” together during our meeting. This way we are trying to virtually re-create the setting of the meeting while also supporting our local restaurants. It’s fun to see the virtual backgrounds during a Zoom call or the random cat that walks across the laptop.

And, of course, the barking dogs in the background and the kids wandering in and out of the camera frame during the call. It’s the new normal and we are all adapting to it.

So, in a climate of uncertainty, getting back to the basics of good old-fashioned communication is keeping our groups grounded and in touch. Participating and exchanging information confirms the value of being a member of an industry credit group.■

Member must the referring ation to press gift card, ir contact inform 0 American Ex $5 the e the vid for pro fy NACM er and an n mb * To quali joi Me st p mu ou ospect spective Gr to follow up. Pr t ec contact the pro nn Co ive from NACM a representat it Group.

Connect Cred

THE INTERCONNECTION

SEPTEMBER / OCTOBER 2020

PAGE 23

Member News

elcomeres W emb New Members New M

Welcome New Members & Reps

American Refrigeration Company Marc Ścanzillo

SPIROL International Corporation Sabrina Aubin

Mary Meneilly Fulton Companies

Atlas Oil Co. Lisa Ball

Standard Process Inc. Rick Ruth

Joseph Cenci Guttman Energy

Atlas Oil Company Jennifer Shortridge

Standex Electronics Inc Tammi Urban

Emily Noice Health Care Logistics

BCI Acrylic, Inc. Howard Damask

Terlato Wines International Jennifer Mader

Nichole Whitney Hogan Truck Leasing

BG Peterson Co. Deb Peterson Buyers Products Company Dawn Fedarko Century Drill & Tool Corporation Debbie Baker Deco-Crete Supply, Inc. Traci Geiser Dede Rodgers Dede Rodgers Fiocchi Of America Terri Yost-Scherff Highball Fabricators LLC Tim Frey Katmai Finance Associates Ray Tedesco Larry LePage, CCE Larry LePage Lloyd Flanders Allison Labs Malnove Holding Company Tim Gzehoviak Newhaven Display International, Inc. Talia Jensen

NEW REPRESENTATIVES Sharon Harting Armstrong World Industries Ed Lane ATI Flat Rolled Products Susan Good Batteries & Bulbs Inc. Priscilla Gitonga Black & Decker US Inc. (Powertools) Barbara Beemster Cedar Electronics Corp.

Mark Wawrzyniak Hu-Friedy Manufacturing Company Jen Sanicky Mack Industries, Inc. Annette Tidwell Neal, Gerber & Eisenberg LLP Michelle Wagner PSC Metals LLC Sarah Roach Quantum Polymers Inc Laura Sanchez Rode Microphones, LLC

Ruchi Bhadani CF Industries Enterprises, Inc.

Alan Singh Samuel Packaging Systems Group fka Samuel Strapping Systems

Roberto Ferranti Chicago Switchboard Company Inc.

Jamie Panek Stanion Wholesale Electric Co. Inc.

George Sifnotis Christianity Today International

Nick Vo ThyssenKrupp Steel North America

Amalia Uselman Clasen Quality Chocolate Inc.

Maria Qandeel T.K.M.S., Inc & Lou’s Transport Inc.

Charlie Dewald CTL Aerospace Inc

Tom Los TNR Staffing, LLC

Marie Tamilia Duquesne Light

Shelly Graybill Trimble Transportation Enterprise Solutions

Pete Iacobellis Pete Iacobellis

Murray Kain Emagia Corporation

Prier Products Matt Lemke

Natalie McCarthy Fike Corporation

Prier Products, Inc. Cheryl Landsman

Sarah Genson FloraCraft Corporation

Reed Exhibitions Marylee Ritchey

Kammy Nelson Foley Equipment Company

THE INTERCONNECTION

Katie Blonn US Tsubaki Inc. Susan Boldman Vita-Mix Corporation

SEPTEMBER / OCTOBER 2020

PAGE 24

Webinar

15-minute Webinars to Help you Prioritize and Monitor Risk in Your Portfolio

ABOUT THE SERIES

As global economic conditions evolve, finance teams are expected to do more than ever – including keeping up with higher credit application volumes from some industries, while still ensuring that there is no increase in risk to their organization. There are tools available to help you during these uncertain times. Each of our easily consumable 15-minute webinars is designed to give you actionable insight for a specific area of risk monitoring.

Webinar 5: September 15th, 2:00 pm EST

Quantifying Risk in Related Companies When you onboard a new customer, do you know how many family members you already do business with? Dun & Bradstreet can help you to increase your understanding of portfolio exposure and opportunity by knowing relationships between corporate entities both in and outside of your portfolio.

• Identify and link accounts to a consolidated customer view

• Consolidate accounts receivables into a global, unified view of relationships across a corporate entity

WEBINAR REGISTRATION

All registrations for D&B FREE 15-Minute Webinars are taken online at nacmconnect.org. To register, visit the NACM Connect calendar at www.nacmconnect.org/calendar/.

QUESTIONS: Contact Lillian Novak at lillian.novak@nacmconnect.org or call 847.483.6478 THE INTERCONNECTION

SEPTEMBER / OCTOBER 2020

PAGE 25

Institute of Credit (IOC)

Institute of Credit

2020/2021 Course Schedule

3005 Tollview Drive Rolling Meadows, IL 60008 Phone: 847-483-6478 Fax: 847-253-6241 nacmconnect.org

All courses are available through live videoconferencing!

CBA COURSES WINTER 2020 Basic Financial Accounting (10 weeks)

SPRING 2021

Thursdays January 7 – March 11

Business Credit Principles (10 weeks)

Mondays March 15 – May 17

Financial Statement Analysis I (10 weeks)

Thursdays March 18 – May 27

CBF COURSES Business Law (12 weeks)

Wednesdays March 17 – June 2

COURSE FEES Member – $450 (plus textbook fee**) Two coupons are valid per person.

Non-Member –$900 (plus textbook fee**)

**Additional rush charges may occur if registration is not submitted two weeks prior to start of class.

Evening Class Times: 5:30 – 8:30 p.m.

As a remote student, you can take live classes via our videoconferencing platform from the comfort of your home or office.

Questions?

Contact Margaret Krafft at 847.483.6420 or margaret.krafft@nacmconnect.org

Tuition Must be Paid Before the First Class Begins.

All registrations for NACM Connect educational events are taken online at nacmconnect.org Absolutely no registrations will be accepted after one week prior to the class date. No exceptions.

All testing must be done during regular business hours unless you are taking class in Rolling Meadows.

Contact Lillian Novak for exceptions.

While registering online, you will have the opportunity to choose your payment method.

We are happy to take a credit card online or invoice you. You will also have the opportunity to apply coupons as allowed.

Classes are subject to cancellation based on enrollment.

Questions? Contact Lillian Novak at lillian.novak@nacmconnect.org or call 800.935.6226 THE INTERCONNECTION

SEPTEMBER / OCTOBER 2020

PAGE 26

Credit 101, 102, 103

2020: ILLINOIS Available through live videoconferencing Credit 101, 102 and Credit 103 are interactive and invite the class to give real world examples of the credit department environment.

In each class, NACM Connect provides a textbook for each student to take back to the office and use as a reference guide.

The intention of these courses is to teach students about credit and prepare them for the workplace. These classes also set the stage for continuing education in future seminars and Institute of Credit classes, in which students prepare to earn their professional designations.

CREDIT 101

CREDIT 102

CREDIT 103

Credit 101 is a basic-level orientation program that introduces newcomers to the multifaceted field of credit management.

This session examines the credit function, the procedures and tasks performed in a typical credit department and how those procedures impact an entire organization.

Credit 102 is an intermediate-level program designed for inquisitive credit personnel who wish to exceed the basics of credit management. This professional educational program examines the underlying knowledge required to successfully function and advance in today’s ever-changing credit department.

Credit 103 is designed for mid-level credit professionals who would like to learn where they fit into the corporate structure and give them tools, which are not widely talked about and creating a positive impact on the mission of their credit department. This course is interactive and will include scenarios that will teach students ways to use the tools presented in the class.

CURRICULUM

CURRICULUM

CURRICULUM

• The credit department function • Credit investigation • Credit policy • The legal forms of business • Basic bankruptcy • Sales/credit relationship • NACM Connect Education and the Institute of Credit

• Legal issues and out-of-court settlements • Negotiable instruments • Bankruptcy • Financial statements • NACM Education and what it can do for you

• The role of the credit department within an organization • An ethical look at the credit department • Choosing professional vendors • Putting the pieces together, how to use the tools • The importance of education and obtaining your certification

CREDIT 101, CREDIT 102, CREDIT 103 THE INTERCONNECTION

SEPTEMBER / OCTOBER 2020

PAGE 27

Credit 101, 102, 103

Members: $230 (per class) Non-Members: $460 (per class) Two coupons are valid per person

All classes are from 9 a.m. – 4 p.m.

(Continental breakfast at 8:30 a.m., lunch not included)

Location: NACM Connect | 3005 Tollview Drive Rolling Meadows, IL 60008

CREDIT 101

October 7

CREDIT 102

CREDIT 103

November 11

December 9

As a remote student you are able to take live classes via our videoconferencing platform from the comfort of your home or office.

Questions?

Contact Margaret Krafft at 847.483.6420 or margaret.krafft@nacmconnect.org All registrations for NACM Connect educational events are taken online at nacmconnect.org While registering online, you will have the opportunity to choose your payment method. We are happy to take a credit card online or invoice you. You will also have the opportunity to apply coupons as allowed.

Please Note: • • • •

Payment must be received one week prior to class date “No Shows” will be responsible for full amount Classes subject to cancellation based on enrollment 0.6 CEUs available

Cancellation Policy: Cancellations must be received in writing (via fax, email or mail) no later than one week prior to the class date to qualify for a full refund. Cancellations received later than one week prior to the class date do not qualify for a refund of registration fees. Sorry, phone cancellations cannot be honored. A 20% surcharge applies to late registrations and rebooking. If you have any questions, email info@nacmconnect.org.

Register online at nacmconnect.org

THE INTERCONNECTION

SEPTEMBER / OCTOBER 2020

PAGE 28

Exam Review Schedule

Institute of Credit

3005 Tollview Drive Rolling Meadows, IL 60008 Phone: 847-483-6478 Fax: 847-253-6241 nacmconnect.org

2020 Exam Review Class Schedule

Instructor

CBA

Review Class

Thursday | October 8

John Jaeger, CCE

Location

NACM Connect 3005 Tollview Drive Rolling Meadows, IL 60008

Time

5 - 8 p.m. CST

Tuition

$125 per class One Coupon Accepted

CBF

Review Class

Thursday | October 1

CCE

Review Class

Tuesday | October 6

Available to participate via Phone Conference!

All registrations for NACM Connect educational events are taken online at nacmconnect.org While registering online, you will have the opportunity to choose your payment method. We are happy to take a credit card online or invoice you. You will also have the opportunity to apply coupons as allowed.

Cancellation Policy: Cancellations must be received in writing, via fax, e-mail or mail, no later than one week prior to the class date to qualify for a full refund. Cancellations received later than a week prior to the class date do not qualify for a refund of registration fees. Sorry, phone cancellations cannot be honored.

Questions? Contact Lillian Novak at lillian.novak@nacmconnect.org or call 800.935.6226

THE INTERCONNECTION

SEPTEMBER / OCTOBER 2020

PAGE 29

Midwest Business Staffing

An NACM Connect Company

Need a Credit Professional?

Midwest Business Staffing is Your Solution

Finance Focused Staffing Our knowledge of the Credit, Collection and Finance industry and our thorough and hands-on approach to hiring is more specialized than other staffing agencies. Our goal is to reduce your hiring risks and time-to-hire as much as possible, while finding you the qualified candidates you want.

Whether itâ&#x20AC;&#x2122;s direct-hire, temporary-to-hire or temporary staffing, Midwest Business Staffing connects top talent from entry to senior and executive level managers in the credit industry.

Dorann Guenard dorann.guenard@nacmconnect.org 847.483.6434

Midwest Business Staffing 3005 Tollview Drive Rolling Meadows, IL 60008

Follow us

Our placement fees are far below the industry average, and we guarantee our candidates will match your job criteria. Discover the difference a partner like Midwest Business Staffing can make and let us help you make an ideal match today!

Partner with Us Since 1993, Midwest Business Staffing clients have relied on our expertise to better understand their needs and to provide the best selection of qualified candidates.

We offer a broad selection of employment verifications including: Criminal Record Checks, Drug and Alcohol screening, Education Verification, Social Security Number Tracing and more.

All candidates are thoroughly interviewed in credit/collections and accounts receivable skills. Our credit industry expertise allows us to better assess candidate potential. Credit and Finance classes are offered at no charge to all temporary employees while they are on assignment through the NACM Connect Institute of Credit.

THE INTERCONNECTION

SEPTEMBER / OCTOBER 2020

PAGE 30

NACM Southwest Collections

NACM Southwest Collections

2020 Quarterly Giveaways

JULY | AUGUST | SEPTEMBER

Place a collections claim with NACM Southwest anytime during the months of July, August and September and become eligible to win a $150 The Home Depot gift card.

Each claim you place will be eligible for the drawings.

Enter as often as you like!

For information on placing claims, please contact Kelly Hall at 317.225.4281.

For more information visit www.nacmconnect.com

THE INTERCONNECTION

SEPTEMBER / OCTOBER 2020

PAGE 31

The InterConnection

800.935.NACM

Stay Connected