Traveling with mobility needs shouldn't limit your journey and with Volaris Wheelchair Assistance, it doesn't have to Volaris, a leading low-cost airline in Mexico, goes the extra mile to support passengers who require mobility assistance at every stage of their travel experience Whether you're booking a trip for yourself or a loved one, this complete guide explains everything you need to know about Volaris’ accessibility services and how to make your journey as smooth and worry-free as possible.
What is Volaris Wheelchair Assistance?
Volaris Wheelchair Assistance is a complimentary service offered to passengers with reduced mobility or disabilities who require help getting through the airport, boarding the aircraft, or navigating to their seat. This service covers:
● Assistance from check-in through boarding
● Help with baggage
● Priority seating and early boarding
● In-flight support
● Help at arrival and baggage claim
Volaris ensures every traveler receives respectful, timely, and personalized care
How to Request Volaris Wheelchair Assistance
Booking Volaris Wheelchair Assistance is easy Here’s how:
1. During Booking: When you book your flight on the Volaris website or app, select the special assistance option under “Passenger Information ”
2. After Booking: If you’ve already booked, contact customer support via phone, WhatsApp, or the Volaris help center to add assistance to your reservation
3 Timing: Volaris recommends requesting wheelchair assistance at least 48 hours before your flight to ensure availability and proper arrangements.
Always specify the level of assistance you need whether you can walk short distances, need help climbing stairs, or use a personal wheelchair.
Airport Support: From Check-In to Gate
Once you arrive at the airport, Volaris staff are available to assist immediately They’ll help you:
● Check-in and drop off luggage
● Navigate security lines and customs
● Get to the gate safely and comfortably
Trained staff ensure your airport journey is smooth, and you’re never left waiting or confused Passengers using Volaris Wheelchair Assistance also receive priority boarding, giving you extra time to board the plane at your own pace
Onboard Experience: What to Expect
Your comfort continues in the air Volaris flight crews are trained to assist with:
● Getting to your seat using an aisle wheelchair (if needed)
● Stowing your carry-on items
● Addressing special needs during the flight
While Volaris doesn’t offer in-flight attendants to provide personal care services (such as feeding or bathroom assistance), they will accommodate seating and movement as much as safety allows If additional help is needed, Volaris recommends traveling with a companion
Traveling with Your Own Wheelchair or Mobility Device
Many passengers bring their own wheelchairs or mobility devices Here’s what to expect:
● Manual wheelchairs can usually be brought to the aircraft door and stowed during the flight
● Electric wheelchairs or scooters must meet safety guidelines, particularly if they are battery-operated
● Volaris requires details about your device, including:
○ Battery type (lithium-ion, dry cell, etc )
○ Weight and dimensions
○ Instructions for disassembly and storage
Make sure you declare these details during booking or at check-in to prevent last-minute delays
Arrival and Post-Flight Services
Upon landing, Volaris Wheelchair Assistance continues to make your journey stress-free. Staff will:
● Help you disembark the plane
● Escort you through customs or immigration
● Assist with baggage claim
● Reunite you with your mobility device at the aircraft door or designated area
Whether arriving at your final destination or making a connection, the Volaris team ensures you’re cared for until your journey is complete
Key Tips for Using Volaris Wheelchair Assistance
To make the most of this helpful service, keep the following in mind:
1 Book Early – Add wheelchair assistance when booking, or call the airline soon after
2. Arrive Early – Volaris recommends arriving 2.5–3 hours early for international flights if you require assistance
3 Provide Accurate Details – Especially when traveling with powered devices, bring necessary documentation and clearly explain your needs.
4 Stay Connected – Use the Volaris mobile app or customer support lines to manage updates or make last-minute requests
How to Contact Volaris for Accessibility Services
Need to reach out with questions? Volaris provides multiple ways to contact their special services team:
● Phone: Call Volaris support directly via their listed international numbers
● WhatsApp: Send a message for quick assistance
● Website Help Center: Visit volaris com for live chat and email support
● Social Media: Volaris is active on Facebook, Twitter, and Instagram for basic inquiries
All channels are trained to handle Volaris Wheelchair Assistance requests efficiently and with care
Volaris’ Commitment to Inclusive Travel
Volaris understands that accessible travel is more than a service it’s a right That’s why the airline is continuously improving its policies, training, and equipment to meet the needs of every traveler The Volaris Wheelchair Assistance program is a shining example of this commitment in action, offering dignity, respect, and confidence to passengers who need a little extra help along the way. By making accessibility a priority, Volaris ensures that air travel is a possibility for everyone no matter their mobility level.
Final Thoughts
Traveling with a mobility device or needing extra help shouldn't keep you grounded With Volaris Wheelchair Assistance, passengers receive tailored, supportive services from takeoff to touchdown Whether you're flying solo or with a caregiver, Volaris makes sure you're not alone Book with confidence, travel with peace of mind, and enjoy the journey because Volaris is ready to support you every step of the way
