Travel should be an experience enjoyed by everyone including those with limited mobility
That’s why Air Serbia Wheelchair Assistance exists: to ensure all passengers can travel with dignity, ease, and comfort. Whether you need help getting through the airport, boarding the plane, or arriving at your final destination, Air Serbia provides reliable, compassionate assistance every step of the way In this comprehensive guide, you’ll find everything you need to know about how Wheelchair Assistance works, how to request it, what to expect, and how to prepare for a smooth journey.
What is Air Serbia Wheelchair Assistance?
Air Serbia Wheelchair Assistance is a complimentary service offered to passengers who require mobility support when traveling. This service ensures that travelers with disabilities, injuries, or age-related limitations receive the help they need at the airport, during boarding, in-flight, and after arrival From navigating busy terminals to handling baggage and receiving personal assistance on board, Air Serbia’s trained staff are there to make air travel inclusive and hassle-free.
Who Can Use This Service?
Air Serbia welcomes passengers with a variety of needs to request wheelchair assistance This includes:
● Seniors who may have difficulty walking long distances
● Travelers with temporary injuries
● Individuals with permanent physical disabilities
● Passengers with chronic conditions that affect mobility
To ensure timely and smooth service, it’s recommended that passengers request Air Serbia Wheelchair Assistance at least 48 hours before departure This can be done in several ways:
● During booking on the Air Serbia website
● By phone through Air Serbia’s customer support center
● Through a travel agency or at an Air Serbia ticketing office
When making the request, be clear and specific about your needs For example, indicate whether you can walk short distances or if you require complete assistance from check-in to aircraft seating
Categories of Wheelchair Assistance
Air Serbia categorizes wheelchair services to match different levels of mobility:
● WCHR (Wheelchair Ramp): The passenger can walk short distances and climb stairs but needs a wheelchair for longer distances in the airport
● WCHS (Wheelchair Steps): The passenger cannot manage stairs but can walk short distances to the seat
● WCHC (Wheelchair Cabin): The passenger is entirely immobile and needs complete support throughout the journey
Knowing your category helps the airline allocate the right equipment and personnel for your trip.
What to Expect at the Airport
Once you arrive at the airport, the Air Serbia Wheelchair Assistance team takes care of the following:
● Check-in support: You’ll receive help with documents, baggage, and priority check-in
● Security and passport control: Staff will escort you through all checks with minimal waiting time
● Boarding assistance: Priority boarding and special equipment like aisle chairs or lifts are provided as needed
Throughout the airport experience, staff are trained to treat passengers with empathy and respect, ensuring comfort and safety at every stage
In-Flight Support and Comfort
Once on board, passengers receiving Air Serbia Wheelchair Assistance will be cared for by trained cabin crew The crew can help with:
● Getting to and from the seat
● Storing carry-on luggage
● Fastening seatbelts or adjusting seat settings
● Communicating any special needs
Passengers are encouraged to inform the crew of any additional requests to ensure a pleasant flight experience
Arrival and Post-Flight Support
After landing, Air Serbia continues to assist passengers using the wheelchair service by:
● Helping with disembarkation
● Guiding passengers through immigration and customs
● Assisting with baggage collection
● Escorting them to connecting transportation or the airport exit
This end-to-end support ensures a smooth conclusion to your trip and makes connections more manageable if you have a layover or need ground transportation
Traveling with Mobility Aids and Medical Equipment
Air Serbia allows passengers to travel with essential mobility aids such as:
If you require WCHC assistance (complete immobility), you may need to submit a MEDIF (Medical Information Form) This document helps Air Serbia assess whether you're fit to fly and if any additional arrangements are required. However, passengers with stable chronic conditions who do not need medical attention during the flight may be exempt Be sure to submit the MEDIF at least 48 hours before departure to avoid delays
Do You Need to Travel with an Escort?
In some cases, Air Serbia may require passengers using WCHC or those with severe visual impairments to travel with a personal escort However, passengers who can manage their needs independently even if mobility is limited may be permitted to fly alone Discuss this with Air Serbia during booking to confirm escort requirements and plan accordingly.
Tips for a Smooth Experience with Air Serbia Wheelchair Assistance
1 Request assistance early – 48 hours in advance is ideal
2 Be specific – Share detailed information about your mobility and medical needs
3. Arrive early – Give yourself plenty of time for check-in and security.
4 Label your mobility aids – Include your name and contact info
5 Carry essentials in your hand luggage – Medications, medical documents, and any assistive devices
Why Choose Air Serbia Wheelchair Assistance?
Air Serbia is committed to providing inclusive, accessible air travel for all passengers Their wheelchair assistance service is not just a logistical offering it reflects the airline’s core values of respect, care, and dignity. Whether you’re flying short-haul or long-haul, Air Serbia Wheelchair Assistance gives you peace of mind and the practical support you need to enjoy your journey with confidence
Final Thoughts
Air Serbia believes that everyone deserves to travel comfortably, regardless of physical ability With comprehensive, reliable, and compassionate Wheelchair Assistance, passengers with reduced mobility can enjoy a stress-free journey from booking to arrival If you or a loved one needs mobility support, don’t hesitate to contact Air Serbia’s customer support or your travel agent to request Wheelchair Assistance. A well-planned trip begins with the right preparation and with Air Serbia, you're in safe and caring hands every step of the way
