Newsleak MWPHCC Newsletter March 2018

March 2018 Metropolitan Washington Association of Plumbing-Heating-Cooling Contractors

Newsleak Hello and welcome to our first digital edition of Newsleak!

The MWPHCC Board of Directors voted unanimously, last month, to join the ranks of other associations and go paperless!

We are excited to be able to email the Newsleak directly to our membership so you will be able to share a digital copy with your colleagues, technicians, office staff and anyone wanting to learn about the Metropolitan Washington Plumbing Heating and Cooling Contractors Association!

For easy access, our newsletters will also be archived on our website over the next few months.

The Board has a number of exciting new initiatives under the hood and we look forward to sharing them with you as they develop! Let me know if you have any questions or other great ideas for your MWPHCC chapter!

We look forward to continuing our commitment to providing the resources for empowering our membership to be the best.

Thanks for reading Newsleak.

Best People, Best Practices!

March 2018 Metropolitan Washington Association of Plumbing-Heating-Cooling Contractors

Newsleak Message from the President — Al Luke Friends,

misery, I can relax knowing that each morning other team members are opening the business, answering the phone, and serving customers. Lying here dreaming of 11.8 second, four tire and fuel pit stops, I thought it would be a good time to review elements of teamwork in our companies.

As I contemplate a message for March, it's the best of times and the worst of times. For the best, I'm taking most of the month of March off to go out West for the NASCAR Western swing and catch some races with my father.

For the worst, I've been out of work 12 days with the flu and bronchitis. They For every Dale Earnhart Jr. or Kyle gave me the wrong medicine. What Busch, there is a whole team of a drag. people--- be they telephone answerers or bill payers or loading How in the world do these random dock guys or owners and officers events play into a message to us in the front office making it all Plumbing and HVAC Contractors and happen. We are all part of a suppliers? That's easy... In all that team. As a driver does not win a we do--- at work, at home, the sports race without help from the ownerwe watch--- we are all tied to others, ship group, sponsors, the crew and the success of our ventures chief, spotters, and pit crew, we ultimately relies on TEAM - can not serve our customers alone WORK. While I recover at home in but only through a larger team. Consider: Am I focused on me, or am I focused on the team?

Monthly Meeting I'm going with TEAM. March 1, 2018 

4:30 - Board Meeting



6:00 - T-4 Training



7:30 - Dinner and General Meeting

Teamwork means first, knowing your place on the team, KNOWING

and DOING YOUR JOB. By being proficient in your job, you can gain the professional credibility to allow you to advise other, maybe newer or less skilled teamers. This can help in many ways, from improving interpersonal or departmental interfaces to building bridges to others that allow them and the organization to flourish.

Next, RESOURCE YOUR PEOPLE and PROCESSES. Don't expect to make a silk purse from a sow's ear. If your guy scraped the floor taking the water heater out, who really deserves thanks if he wasn't provided with a hand truck? It is an adage for a reason that in business, companies owe employees (the team) the tools to get the job done.

Another important aspect in team relations is GOOD LISTENING. I often ask my employees--- "do you have everything that you need to do the job? Or, is there any way we can help you do your job

better?" Often we have our own opinions about things and overlook taking the time to ask those most affected how they feel. Communication is key: both clearly communicating expectations of the team member, and listening to their feedback on how they are accomplishing (or missing) their goals. As best you are able, approach these encounters with love and empathy, and remember that there was a time that we all were the new guy, and "in need of training." Back to the water heater floor scraper: Did you possibly harsh him out last time he asked for help?

Treating your team members with love and respect pays dividends, be sure. If you want your teamers to treat your organizational customers with respect, you must provide the example in your dealings with them. And remember, folks often readily forget what is said to them, but they long remember how you made them feel.

Focus on the team and you can't go wrong! See you in April!

MarchT4 Training: ECM Hydronic Circulating Pumps Sponsored by : Cummins-Wagner Co., Inc. **** Presenter: Jack Guilfoyle

Inside this issue: March T4 Topic

1

Meeting registration

3

Pipetown Training

4

Fishing Tournament

5

DCRA Bulletins

7

How to Put an End to Complaining

9

5 “E’s” to Maximize Productivity

10

Fishing Registration

12

Presenter Jack Guilfoyle will talk about the new ECM Hydronic Circulating Pumps within the context of the quest for efficiency.

Jack will talk about how ecm motors operate, the energy savings they offer, and most importantly, their integral control capabilities.

Specifically, Jack will review what is meant by constant and proportional pressures, constant and differential pressure modes and where each of these modes can best be applied.

METROPOLITAN WASHINGTON ASSOCIAION OF PLUMBING-HEATING-COOLING CONTRACTORS Founded in 1873

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Register online for our upcoming meetings! www.mwphcc.org

Thursday, March 1st, 2018 at the Holiday Inn of College Park 10000 Baltimore Avenue College Park, MD 20740

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MWPHCC 2017-18 Board If you have any questions or suggestions, don’t hesitate to call — our numbers are listed on the back page of the newsletter!

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Mark Your Calendars….

Many thanks to the Taze & Hewitt and Dick Rhodes,

Thursday, April 5th 3:00 p.m.

Pipetown Training Facility Gas Leak Safety

for sponsorship of our February meeting, training and dinner!

Washington Gas will host our monthly meeting and educational opportunity .  Tour Pipetown where you have a rare opportunity to witness the different types of gas fires. 

Taze & Hewitt is a great supporter of

MWPHCC and we appreciate your support!

Refresher course about gas leak safety and proper ways to find leaks.

Space is limited and RSVP is a must to sue@mwphcc.org MWPHCC Members: if you have ideas or suggestions for our 2018 Training Sessions, for managers, seasoned technicians or those entering the field, please email Executive Director, Sue Thompson. With topic ideas and possible presenters, Sue@mwphcc.org

At Ferguson, nobody expects more from us than we do. And why should they? We’re the ones who set the bar. Who expect more than the industry standard. From the warehouse to the job site, whatever it takes, we’ll take you there. Put us to work for you. Visit Ferguson.com.

Ferguson proudly stocks

Beltsville 11730 Baltimore Ave (240) 264 –3600

©2017 Ferguson Enterprises, Inc. 0217 390022

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FERGUSON.COM

Wish’n to go Fish’n…? Why not join us…!

Friday, April 27, 2018

Private Charter Boats Launching from Chesapeake Beach, MD. Boats Depart 6:00 a.m. and Return at Noon Sponsored by MWPHCC Trolling & Chumming for Rockfish, Bluefish, Trout & White Perch

$150.00** per person includes… > 6 Hour Charter Boat Cruise with license, tackle & fish cleaning > Door Prizes & Fishing Awards for groups & boats **Does not include first mate tip or alcoholic beverages -- BYOB! ***Important note: We’ll be departing from just behind Abner’s Crab House, this is on the opposite side from the Rod n Reel.

Directions: From the Washington Beltway (I-95) take exit 11A, MD 4 South. Stay on MD 4 and just after crossing the Calvert County Line, take a right on Rte 260. Proceed approx. 5 miles to Chesapeake Beach. When Rte. 260 forces a left or right turn at the stop light, turn right on Bayside Rd. At the next light make a right onto Harbour Rd. Lexianna Charters is located directly behind Abner’s Crab House on your right at 3748 Harbor Rd, Chesapeake Beach, MD 20732

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Department of Consumer and Regulatory Affairs: Administrative Bulletins

REQUIRED PRESENCE OF MASTER TRADESPERSON PERMIT HOLDER AT TRADE PERMIT INSPETIONS Effective February 19, 2018, the master tradesperson permit holder must be present during any inspection for work performed under the permit. This new requirement will ensure access to the work to be inspected and ensure the work is performed in accordance with the trade permit and the Construction Codes.

If approved by the Code Official prior to scheduling the inspection, a DC-licensed master tradesperson or DC-licensed journeyman representing and employed by either the

master tradesperson permit holder or the person who employs the master tradesperson permit holder may be present instead of the master tradesperson permit holder.

DCRA inspectors will not approve an inspection if the master tradesperson permit holder (or representative master tradesperson/ journeyman if allowed by the Code Official) is not present.

A full copy of the administrative bulletin detailing all requirements click here. You can view all of

DCRA’s Administrative Bulletins at dcra.dc.gov/page/administrative -bulletins.

Be sure to visit dcra.dc.gov regularly to check in on what’s new. Connect with DCRA on social media by liking us on Facebook and following us on Twitter.

VACANT PROPERTY AND ILLEGAL CONSTRUCTION SERVICES AVAILABLE IN 311

You may now submit vacant property and illegal construction service requests directly to DCRA through the District’s 311 system. 311 has improved to make it more convenient and accessible. You can report your service requests by either calling 311, visiting the 311.dc.gov, using the mobile app (DC311), using the online live chat feature during standard business hours, texting DC311, or tweeting to @311dcgov.

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Residents and visitors should submit a request if one of the below conditions exists:

progress of their requests and receive status updates and notifications as the request is processed.

Vacant Property Service Request: • A property appears vacant • A property has excessive vegetation • A property has graffiti A property is open and accessible

We depend on District residents to be our eyes and ears in the neighborhoods, and we encourage you to utilize the services we provide to make the District the safest and best city it can be. DCRA hopes to make it simpler for constituents to report issues that help maintain and improve our neighborhoods. The 311 Call Center is open 24 hours a day, 365 days a year. Businesses, residents and visitors can contact 311 to report non-emergency issues such as vacant properties, illegal construction, broken street lights, access to District services, and more. Learn more by visiting the 311 website.

Illegal Construction Service Request: • Construction without a permit • Construction work outside the scope of a permit Construction work occurs before 7:00 am or after 7:00 pm on MondaySaturday, any time on Sunday, or on holidays.

By submitting requests through the DC 311 system, one can easily check the

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How to Put an End to Complaining By: Dan Rockwell, from Leadership Freak, February 12, 2018

I made it to 7 a.m. before complaining.

This morning I decided that I wouldn’t complain all day. After some thought, I lowered my expectation to the morning.

But the first thing I did was complain at a 7 A.M. meeting.

If I’m not careful, I’ll start complaining about my 7 a.m. complaining.

What is complaining: 1. Complaining is noticing problems WITHOUT exploring solutions.

2. Complaining is whining about something you can’t change.

3. Complaining is insecurity’s first response to poor performance.

4. Complaining is focusing on bad and ignoring good.

Complaining is attempting to elevate status. Humble-braggers complain about being too busy. After all, only losers have free time.

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3 reasons leaders complain: 1. To excuse poor performance. Results disappointed so you need something or someone to blame.

2. Sympathy-seeking. You want others to feel sorry for you. Call this Woe Is Me complaining.

3. Dissatisfaction. Reaching forward sinks into unhappiness with the past.

is change it. If you can’t change it, change the way you think about it.

Don’t complain.”

Not complaining: Noticing isn’t complaining. “I notice you were late for work everyday this week,” isn’t complaining.

#2. Confront problems before they become nagging complaints. Delay lets problems grow into worrisome beasts.

Pointing out things that are broken, not working, or harmful in pursuit of improvement isn’t complaining.

#3. Turn temptation into positive behavior. Just think how positive you’d be if you turned every temptation to complain into solution-seeking and gratitude.

Leadership includes problem solving.

But if you leave out the word “solving”, you’re a whining complainer.

Maya Angelou says, “What you’re supposed to do when you don’t like a thing

3 ways to stop complaining today: #1. Make a commitment to not complain about a single thing for one day. If that seems aggressive, stop complaining in the morning. Recommit when you falter.

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Everyone Uses 100% of Their Time: The 5 E’s to Maximize Productivity While Maintaining Balance By: Damian Mason An entrepreneur friend of mine relayed something he’d heard at a business roundtable: “You use 100% of your time.” Simple as that sounds, it’s pretty provocative. Because the logical follow up is, “doing what?” Building the life and business of their choosing? Or filling their calendar with unproductive, yet self - imposed, commitments? Making themselves better? Or numbing themselves with mindless passivity?

525,600 minutes in a year Except for leap year, when you get an additional 1,440 minutes, this number doesn’t change. How you commit those minutes correlates directly to your success and happiness.

Time is Money Median income per person in the U.S. (half earned more, half earned less) is approximately $59,000. That’s $29.50 per hour on a 2,000 hour work year, or just about 50 cents per minute.

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What are your minutes worth? Run the math. Now look at your daily routine. If your time was actual cash, would you spend it the way you’re spending your time?

Down Time vs. Wasting Time You’re saying, “Damian, you can’t work every minute of your life. A person needs down time!”

Agreed. But there’s a difference between down time and wasting time. For example: In 2016, the average American adult watched 5 hours and 4 minutes of TV per day. Using the median hourly rate, would you pay $150 every day to watch television?

The 5 E’s To maximize productivity while maintaining a balanced life, I apportion time into the 5 E’s.

•

ENTERPRISE: This is your career or business. Even if you love it, it’s still

work. Don’t let it consume every waking moment!

•

EXERCISE: Movement of body sharpens the mind and feeds the soul.

•

ENRICHMENT & EDUCATION: You know that feeling you get when you learn something new, master a skill, help with a cause, or read an enlightening book? Make time to make yourself better.

•

ENJOYMENT: Success without joy is like a convertible in Siberia — what’s the point? Family, hobbies, and stimulating conversation over dinner and drinks with friends is time well spent.

Activity that doesn’t fit into one of these categories is eliminated. Likewise, too much time spent on one “E” is cause for a rebalance. I encourage you to implement the 5 E’s for prosperity, happiness, and fulfillment. You’ve got time!

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REGISTRATION FORM MWPHCC Fishing Trip Friday, APRIL 27, 2018 (Registration must be received by Friday, March 30, 2018)

Company Name: Address: City, State, Zip Phone: Fax: E-mail: Name of Individuals Joining Us

$150.00/person

TOTAL DUE

MAIL FORM and PAYMENT TO ADDRESS BELOW. PAYMENT MUST BE RECEIVED IN ADVANCE. (CHECK PAYABLE TO MWPHCC)

Mail form & check to: MWPHCC 5510 Tuxedo Road Hyattsville, MD. 20781

Thanks for joining us. We look forward to seeing you on April 27th.

Metropolitan Washington Association of Plumbing-Heating-Cooling Contractors President Al Luke, Jiffy Plumbing & Heating, 301-277-9111 allanluke9111@gmail.com

Sergeant at Arms Charlie Perkins, Beltsville Heating & AC 301-937-6700 cperkbhac@hotmail.com

1st Vice President Dave Warner, Real Plumbers 301-567-2001 realplumbers@earthlink.net

MWPHCC Auxiliary Marcia Shapiro, President 301-475-6760

2nd Vice President Fred Werth, Kensington Plbg

301-864-1117 mystical.plumber@comcast.net Secretary Buck Hudson, CW Hudson Plumbing & Htg

240-375-0185

Treasurer Glenn King , G.R. King Plbg 301-982-5373 grkingplumbing@comcast.net

Executive Director Susan Thompson (301) 278.2962 sue@mwphcc.org

Board of Directors

Carl Anderson John Davis Chris Erdle Jamey Gray Steve Heidler Gary Markle Dick Rhodes Otto Seidel David Shapiro Bill Warshauer Laura Warshauer

240-264-3600 240-375-1161 301-490-9500 301-953-9370 410-268-7191 202-421-6195 443-561-1692 202-397-7000 301-475-6760 301-924-3500 301-924-3500

To Contact the National PHCC Office 1-800-533-7694 or on the web at www.phccweb.org

hudplumb@aol.com

We’re on the web! Visit us at www.mwphcc.org

Best People, Best Practices!