2024 PCCC Volunteer Handbook

2024 VOLUNTEER HANDBOOK

July 18-21, 2024 Highland Springs Country Club

WELCOME

Welcome Volunteers,

On behalf of the entire tournament staff and team, I want to personally thank you for your involvement with the 2024 Price Cutter Charity Championship presented by Dr Pepper! This tournament has become an annual tradition here in the Ozarks and is one of four original tour stops still being played on what is now called the Korn Ferry Tour. The longevity and continued success of the Price Cutter Charity Championship is due to the dedication and hard work of sponsors, staff, and especially volunteers just like you!

This year will mark the biggest changes in the 35-year history of the Price Cutter Charity Championship as we embark on a bold and exciting rebranding and revitalization of the tournament experience. Among other things, this includes a brand-new skybox layout and a new home for the SGC Foodservice Ozarks Club VIP Hospitality Venue—right in between Holes 12 and 18 at Highland Springs! We are excited to show off all of the new changes to golf fans from all over the Ozarks and beyond as the future of the PGA TOUR descends on Springfield the week of July 15-12, with tournament play starting on Thursday, July 18.

One of the hallmarks of the Price Cutter Charity Championship over the years has been the welcoming Ozarks hospitality displayed throughout the tournament, and especially by our incredible Volunteer Army of nearly 1,000 smiling and dedicated volunteers like you! There is no way that we could host a professional golf tournament here in Springfield for the past 35 years without our awesome volunteers. You are the lifeline and heartbeat of this tournament and I want you to know that we appreciate all that you do for us! Please do not hesitate to contact me with any questions, concerns, needs or otherwise!

Thank you again…and here's to an outstanding tournament!

Sincerely,

Byron Shive CEO/Executive Director Missouri Sports Hall of Fame

WELCOME Dear volunteer, On behalf of the Price Cutter Charity Championship presented by Dr Pepper, I am thrilled to welcome you to our incredible volunteer team!

This tournament isn't just a game, it's a game-changer. With your help, this tournament will tee off a brighter future for countless families and children across our region.

Because of you, we'll be able to support over 50 incredible charities, all champions in their own right, fighting to give kids access to education, healthcare, and critical services they desperately need.

Quite simply, I couldn't do it without fantastic volunteers like you. From marshals ensuring a smooth flow of play to hospitality staff keeping everyone refreshed, every role plays a vital part in making this event a success.

Your spirit of volunteerism directly translates into tangible benefits for these deserving organizations. The funds raised will provide vital resources and programs, allowing them to continue their essential work of strengthening families and enriching the lives of children right here in the Ozarks.

I'm incredibly honored to have you on board. Thank you once again for your invaluable contribution. I look forward to seeing you there and creating a truly memorable event together!

Sincerely,

Sharon A. Alexander Volunteer Chair Price Cutter Charity Championship presented by Dr Pepper

STAFF Byron Shive

Kari Norris

Taylor Frederich

byron@mosportshalloffame.com (417) 770-0003

kari@mosportshalloffame.com (417) 893-1593

taylor@mosportshalloffame.com (417) 527-5407

Kary Booher

Cris Belvin

Cayleigh Berry

Director of Media Relations

Director of Communications

Business Operations Manager

booher@mosportshalloffame.com (417) 241-1551

cris@mosportshalloffame.com (918) 625-2152

cayleigh@mosportshalloffame.com (913) 244-9543

CEO/Executive President

Executive Vice President

Director of Operations

STAFF Noah Tucker

Hailey Penner

Director of Social Media

Development Support Specialist

Jill Patterson

Dale Witte

Jill@mosportshalloffame (417) 880-2388

dale@mosportshalloffame

noah@mosportshalloffame (417) 860-2208

Development Coordinator

hailey@mosportshalloffame (417) 812-4343

Accountant

(417) 889-3100

INTERNS Logan Greenplate

Taton Hopkins

logangg@yahoo.com (573) 864-9381

tatonhopkins9@yahoo.com (214) 926-6278

rayleneking14@gmail.com (501) 230-6574

Abi Menzies

Taylor Menzies

Elijah Roberts

abimenzies5@gmail.com

(417) 207-7139

tmenzies@mission.edu (417) 299-0846

Raylene King

eroberts011@drury.edu (417) 324-9095

LEADERSHIP Sharon Alexander Volunteer Coordinator (417) 844-3671 sharon@lsosm.org

Marshals - Matthew Ennis - (417) 689-1500 Walking Scorers - Karl Achterberg - (417) 239-4325 Standard Bearers - Logan Hughes - (417) 230-2289 Caddies - Mark Alexander - (417) 844-3669 Putting Green - Susan Mellentine - (417) 655-2789 VIP Parking - Brian Daniels - (417) 326-7456 Transportation - Frank Parker - (417) 838-7698 On-Course Services - Don Mihalevich and Randy Carpenter (417) 860-8811, (417) 840-1863 Admissions - Mike Dunn - (417) 773-7039

LEADERSHIP Clubhouse Hospitality - Cinda Bauer - (417) 239-5844 Clubhouse Ultimate Dining - Kim Booth - (417) 894-8526 Driving Range - Mark Alexander - (417) 844-3669 Vendor Village - Shawn Gott Merchandise - Whitney Williams Player Registration - Jennifer Cook Volunteer Food Services - Susan Miles Concessions - Melissa Skaggs Information Center - Danny Daily and John Freeman Player Housing - Jason Meyer and Megan Riley Caddie Bibs - Shirly Posey and Laura Mcfarland

Restrooms Hiland Dairy Volunteer Headquarters

VIP Parking HSCC Member Parking ULTIMATE Parking

Cutwater/Nutrl/Hoop Tea Sampling Station The Hive - Concessions Restrooms H.O.P.E. Foundation Beer Tent

Tournament Merchandise

Military Appreciation Fan Experience

Vendor Village The Arc of the Ozarks Tent

Honoring Our Heroes Skybox

HONOR FLIGHT of the OZARKS

FAN ZONE

Highland Springs Country Club Skybox The ULTIMATE Skybox 9 Skyboxes Wine & 9 Terrace 18 Skyboxes

H.O.P.E. Foundation Beer Tent

Corporate Chalets

SGC Foodservice Ozarks Club VIP Hospitality Venue Restrooms

COURSE MAP

SCHEDULE Monday, July 15 SRC Pro-AM - KFT “Future Greats, Great Futures” Junior Golf Challenge - PCCC Qualifier at Millwood

Tuesday, July 16 Silver Dollar City Pro-Am at Buffalo Ridge - Pitch, Chip and Putt Finals at Highland Springs

Wednesday July, 17 Price Cutter Pro-Am at Highland Springs

Thursday July, 18 Start of the Price Cutter Charity Chamionship presented by Dr Pepper

SCHEDULE Friday July, 19 Folds of Honor Friday Free General Admission Day courtesy of OakStar Bank

Saturday July, 20 Military Appreciation Day and Operation: school supplies drive presented by Serenity Honors

Sunday July, 21 Go Blue For Autism Championship Sunday presented

by The Arc of The Ozarks

MEAL SCHEDULE *Hot breakfast provided by Pitchfork and Ice Cream provided by Hiland Dairy*

Thursday

BREAKFAST: Breakfast casserole, scrambled eggs, bacon, sausage.

LUNCH: Italian- Postgame Pizza and Pasta Express

Friday

BREAKFAST: Breakfast Quiche, scrambled eggs, bacon, sausage LUNCH:Ultimate Mexican Buffet

Saturday

BREAKFAST: Biscuits & Gravy, scrambled eggs, bacon, sausage LUNCH: Ultimate Backyard BBQ Build your own burgers and hot dogs, assorted potato and pasta salads, chips and Ultimate Toppings Bar

Sunday

BREAKFAST: Build-Your-Own Breakfast Burrito LUNCH: Smokehouse Favorites pulled pork, brisket, scalloped potatoes, green beans, salads, and, rolls with Hiland Dairy butter

SAFETY First Aid First aid tents are located in the Tennis Shop near the Putting Green. In case of emergency, contact Sharon Alexander (417) 844-3671. We strongly suggest bringing sunscreen and water bottles.

Weather In the case of inclement weather, a notification will appear on most leaderboards located on the golf course property. Please be prepared to take proper measures to protect yourself from the environment prior to play being suspended. There will be a shelter plan based on where you are located on the course. Please refer to the evacuation plan on page 11. In the event of a weather emergency, notifications will be sent via email and text message.

2024 EVACUATION PLAN Play

BASIC INFO Volunteer Tent The air-conditioned volunteer tent, sponsored by Hiland Dairy, is located near the lower portion of the Highland Springs parking lot adjacent to the tennis courts, where the Ozarks Club Tent used to be located. You can check in at Volunteer Parking, the Volunteer Tent, or by using the Volunteer Local app.

Reminder: All volunteers will need to check in daily

Food and Beverage All volunteers will have access to food in the Volunteer Tent (your volunteer badge does not grant you access to the Ozarks Club Tent). The same food served for lunch in the Ozarks Club Tent will be served in the Volunteer Tent.

Hot Breakfast will also be served from 10a.m. until the end of the day. Grab-and-go snacks and beverages will also be available in the tent. Please have your credentials present to receive these benefits. On-course services will provide drinks on the course. In addition, if you need food delivered to your hole during the lunch hour, please request your meals by 10 a.m.

BASIC INFO Credentials

Each volunteer is provided with the proper credentials in their volunteer pack. These must be displayed clearly at all times on the Highland Springs Property.

Spectator Guides

Spectator Guides are available online and at the entrances to the tournament. The Spectator Guide contains a course map. Daily pairings sheets for the tournament will be available online and at entrances.

Restrooms

Portable Restrooms are available throughout the course.

Please do not use the facilities designated for players only.

There is absolutely no access to the clubhouse.

Lost and Found

All lost and found items will be located at the located in the Highland Springs Country Club Pro Shop on the lower side of the clubhouse

BASIC INFO Merchandise

Volunteers can purchase additional merchandise items at a 20 percent (20%) discount inside the Merchandise Tent located Behind the Highland Springs Clubhouse. There will be special, volunteer-only merchandise available for purchase in the Volunteer Tent.

Uniforms

The official volunteer uniform includes a tournament-branded polo or t-shirt, a tournament-branded hat/visor, and credentials. All volunteers are asked to wear navy blue bottoms (shorts, skorts, pants). No jeans or cargo-style pants.

Tournament-branded headwear only, please.

Parking

Volunteer Parking is located inside Highland Springs Country Club near the corner of Kingswood Dr. and Applecross Way. A parking credential will be included in your volunteer packet. This is required to gain entry into Highland Springs.

POLICIES Prohibited Items Computer/laptops Animals, unless it is a service animal Weapons or other contraband Signs, posters or banners Any form of drugs or outside alcohol

Restricted Areas All private hospitality areas Practice areas Player dining and locker room Rules Office Players Media Center Highland Springs residents property Highland Springs Clubhouse

Autographs Autographs can only be obtained in designated autograph areas.

POLICIES Mobile Devices Devices must be on silent at all times. No flash may be used.

Devices may used to capture video, audio, and photos in all areas throughout tournament week.

Content may be used for personal purposes; no commercial use.

No live streaming or real-time coverage.

Data use is permitted in all areas.

Phone calls are allowed in designated areas.

Please be respectful of play and do not interfere with players, caddies, or media.

All posted signage and instructions from tournament staff must be observed.

Failure to comply may result in revocation of volunteer status.

VOLUNTEER FAQ Why should I volunteer?

Volunteerism is a cornerstone of all Korn Ferry Tour events and vital to the success of the Price Cutter Charity Championship presented by Dr Pepper. We look to the community to activate hundreds of volunteers to help us raise significant amounts of money for our charity partners. Volunteering is a great way to give back and an exciting and rewarding opportunity to be part of the action.

Do I need to be a golfer or have golf knowledge?

No you do not! We have several committees that do not require any golf knowledge.

Is there a minimum age to volunteer?

Yes, you must be 14 years or older to volunteer. If you have a child ages 12-14 years old who would like to volunteer, please contact Sharon Alexander at (417) 844-3671.

What days are volunteers needed Most volunteer shifts are Monday through Sunday, with professional play Thursday through Sunday of tournament week (July 15 - 21).

Committee descriptions (separate document) include the days that each committee operates. These days (and committee times) may be subject to change.

VOLUNTEER FAQ How many days do I have to volunteer?

We ask that you work a minimum of two (2) shifts over the course of the tournament. However, there is no requirement. You may work more or less if you prefer.

Why do I have to pay to volunteer and what do I get for it?

We ask all volunteers to pay a fee of $50. The purpose of the volunteer registration fee is to help cover the expenses of the volunteer program (uniform, food + beverage, etc.), as well as to support and give back to the community, which directly ties with our mission and the mission of the Korn Ferry Tour.

How do I get my committee assignment and/or shift schedule?

You will find any updates for the tournament and your committee information by logging into Volunteer Local. All you need is your email and password to login. Once you have successfully completed your online registration, you will receive an email confirming your selection as a volunteer. Once committee assignments are finalized, your committee chair will give you confirmation via email.

VOLUNTEER FAQ Can I be on the same committee as I was in the past?

Yes, designate on your volunteer application the volunteer committee you would like to serve on.

Can I work with my spouse, friend, etc.?

We will make every effort to accommodate your scheduling request.

Make sure to list your request on your registration form and select similar availability to the person you wish to work with during the tournament.

What If I am unable to work my shifts(s)?

Please contact your committee chairman as soon as possible so that they can find a replacement for your shift.

When and where do I get my uniform?

Volunteer packet pickup starts at 5 p.m July 9 at the Missouri Sports Hall of Fame. (3861 E Stan Musial Dr., Springfield, MO 65809). You may pick up volunteer packets after July 9. If you serve as a volunteer through a specific charity please contact your charity representative as many charities pickup their packets in bulk.

VOLUNTEER FAQ What if my Uniform does not fit?

Exchanges can be made at any point on a first-come first-serve basis.

Sizing may be limited after July 9. Please contact Sharon Alexander as soon as possible if an exchange is needed at, (417) 844-3671.

When should I arrive for my shift(s)?

It is recommended to arrive at least 30-45 minutes early to allow enough time for parking, check-in, grabbing any food if needed and walking to your volunteer location.

Where can I eat and drink during my shift?

Volunteer Headquarters will be your primary location for food and beverages during your shift. We will also have grab-and-go items available for you to eat during your shift. Hot items will be delivered to on-course volunteers. Please note: food and drinks will only be available for volunteers on days they volunteer.

VOLUNTEER FAQ Can I watch golf when I am not working?

Yes, your credential is valid for regular Grounds Admission the entire week and we encourage you to use it. We do ask that you do not wear your uniform when you are off duty, so please bring a change of clothes if you plan to watch golf before or after your shift.

What should I bring with me to my shift(s)?

You should arrive wearing your volunteer uniform and credentials. We strongly encourage you to bring sunscreen and sunglasses. Please wear closed-toe athletic shoes; Golf shoes are acceptable, but metal spikes are not allowed. Each volunteer will receive a small soft-shell cooler and a cooling towel as part of their volunteer packet. A refillable insulated water bottle or thermos is also encouraged.

VOLUNTEER PARTNERS

Food Services

Volunteer HQ and SWAG

Food Services

VOLUNTEER PARTNERS Food Services

Food Services

Food Services

Food Services

VOLUNTEER PARTNERS Volunteer Package

Food Services

Volunteer Uniforms

Volunteer Uniforms

VOLUNTEER PARTNERS Food Services

Food Services

Food Services

Volunteer Incentives and Prizes Any volunteer who volunteers a minimum of two shifts (i.e., two mornings, one morning and one afternoon, etc.) will be eligible to receive a Free Round of Golf at Rivercut OR a Buy One/Get One Entrée at Gilardi’s. A special thanks to the SpringfieldGreene County Park Board and to James and Courtney Martin at Gilardi’s for these generous gifts.These certificates will be available at the Missouri Sports Hall of Fame after August 15th.

Please pick up your certificates as soon as possible after this date. They will be available until December 31, 2024. These certificates are non-transferable.

THANK YOU VOLUNTEERS! HAVE A GREAT TOURNAMENT WEEK!

@price_cuttercc @PriceCutterCC Price Cutter Charity Championship

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PGA TOUR Americas feeds into the Korn Ferry Tour, which feeds to the PGA TOUR – with 30 TOUR cards awarded after each Korn Ferry Tour season.