Msr317

MORNING STAR

MARCH 2017

COMPLIMENTARY

Business Report

Strong Stable Reliable

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Business Report | March 2017

Publisher’s notes

By Mike McClure

In the world of movies, etc. there are many “dynamic duos” out there including Batman and Robin, Laurel and Hardy, Abbott and Costello, Bonnie and Clyde.

Meanwhile, back in reality, specifically Kent and Sussex County, there are many duos working together to make great contributions in their communities.

If you haven’t guessed it by now, this month’s theme is Couples in Business.

There are many businesses that are being run by local couples and this issue shines a light on some of those businesses and couples.

Print Coast 2 Coast in Lewes was started seven years ago by Jay and Melody Diaz. Together, the couple has many years of experience in sales, marketing, and printing and design. Print Coast 2 Coast provides graphic design, marketing strategy, business branding,

advertising, promotional products, and website design services.

Kim and Troy Adams have been married for 20 years after being friends since their were kids. Their business, Mountain Consulting, Inc. provides civil engineering, town survey and construction services to residential, commercial and federal clients, which includes both the Department of Defense and the U.S. Army Corps of Engineers.

The husband and wife team of Ray and Jo Ann Hopkins, who have been married for more than 23 years, provide clean up and restoration of both residential and commercial properties after fire, smoke, and water damage takes place through their company, SERVPRO. Beach House Logos was founded by Steve and Heidi Zimmerman in 2001. The family company provides promotional products and marketing services for businesses of all sizes.

These companies offer a wide array

of services, but have one thing in common, they are run by dedicated couples who care about their customers and their employees. Please McClure visit one of these businesses if your are in need of a service they provide.

With spring right around the corner and activity once again starting to take place outside, it is only fitting that next month’s theme is real estate and construction.

Want to get the word out about your real estate/construction related business?

Contact a MSBR representative today.

Got some business related news you want to share? Send press releases and photos to mmcclure@mspublications. com.

Please include the first and last names of everyone in the photo.

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Business Report | March 2017

Chamber

CHAMBER LISTINGS Phone

Key Contact

Dues*

Members 800

539-9434

$211

Fax

Bethany-Fenwick Chamber of Commerce

539-2100

Kristie Maravalli

Delmar Chamber of Commerce

846-3336

Diane Johnson

$75

67

846-3336

Georgetown Chamber of Commerce

856-1544

Angela Emerson

$150

460

856-1577

Laurel Chamber of Commerce

875-9319

Jeff Roberts

$130

175

280-6365

Lewes Chamber of Commerce

645-8073

Betsy Reamer

$210

432

645-8412

Milford Chamber of Commerce

422-3344

Jo Schmeiser

$165

310

422-7503

Millsboro Chamber of Commerce

934-6777

Amy Simmons

$150

260

934-6065

Milton Chamber of Commerce

684-1101

Lisa Sumstine

$150

120

684-1101

Rehoboth-Dewey Chamber of Commerce

227-2233

Carol Everhart

$210

1,303

227-8351

Seaford Chamber of Commerce

629-9690

Lynn Brocato

$150

340

629-0281

Central Delaware Chamber of Commerce

734-7513

Judy Diogo

$260

1,000

678-0189

Delaware State Chamber of Commerce

655-7221

Chuck James

$315

2,000

654-0691

Delaware Small Business Chamber

482-2120

Bob Older

$285

215

Delmarva Black Chamber of Commerce

450-4501

Clay Hammond

* Annual membership cost based on businesses with fewer than 10 employees. For Delaware State and Central Delaware chambers membership cost figure is for 1-5 members.

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Business Report | March 2017

inside March 2017

SHORE UNITED BANK- The Dover Branch at 800 S. Governors Avenue, Dover. Shore United Bank has 18 locations in Delaware and Maryland to serve your banking needs. Visit www.ShoreUnitedBank.com.

Story on page 16.

AWARDS- Becker Morgan Group’s William F. Cooke, Jr. Elementary School and Laurel High School/Middle School both received Outstanding Project Awards and national recognition for excellence in educational facility design in the Fall 2016 issue of Learning By Design magazine.

More on page 29.

Features 4 - Chamber Listings 6 - Business Digest 8 - Health 13 - Tourism Column 14 - Personnel 26 - Business Licenses 28 - Marketing Column 30 - Business Directory

COVER PHOTO- Shown on the cover are administrative members of the Shore Unnited Bank team: John Augustus, Vice President, Commercial Banking Officer; Jennifer Joseph, Chief Retail Banking Officer; Teresa Swartz, Dover Branch Manager; Brian Cannelongo, Vice President, Commercial Banking Officer; snd Stephen Wright, Vice President, Regional Manager. Photo

by Ronald MacArthur

March Theme: Couples in Business 18- Print Coast 2 Coast 19- Mountain Consulting 20- SERVPRO 21- Beach House Logos

April Theme: Real Estate and Construction Contact Chris Redman at (302) 629-9788 or credman@ mspublications.com.

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Business Report | March 2017

Home Solutions earns status

Home Solutions Property Services of Milford has earned accredited member status in the National Home Watch Association (NHWA).

Since 1995, Cheryl Myers and Lisa Roddis have owned and managed AmeriSpec of Delaware. In 2016, they expanded their services to include Home Watch.

Cheryl, who handles management and marketing for the business, has been recognized as Affiliate of the Year with the Boards of Realtors for New Castle and Sussex counties. Cheryl also served as secretary for the Sussex County Chapter of the Women’s Council of Realtors.

Lisa, a licensed home inspector in Delaware and Maryland, is a certified member of the American Society of Home Inspectors. She manages their team of Home Watch professionals and ensures agent/customer satisfaction.

Home Solutions Property Services, which serves all of Delaware, expands

BUSINESS DIGEST upon the services offered by AmeriSpec by providing home watch services, home maintenance checks, and environmental services.

$tand By Me rolls out platform

Delaware taxpayers who made $64,000 or less last year can do their own taxes with ease and accuracy through MyFreeTaxes. The online platform helps ease the financial burden of tax filing fees and ensures filers get the full return due to them. “$tand By Me is all about financial empowerment,” said Mary Dupont, director of financial empowerment for the state of Delaware. “Helping people do their own taxes and ensure they get their full returns — and not spend much-needed money on preparation fees — is one way to empower others financially.”

MyFreeTaxes Delaware, is a collaboration between $tand By Me and United Way of Delaware.

The MyFreeTaxes platform also sim-

plifies the filing process so filers don’t have to spend days and weeks filling out tax forms. Last year, 80 percent of filers completed their returns in less than one hour using MyFreeTaxes.

MyFreeTaxes differs from the IRS’s free filing system in its phone, email and chat support. Filers always have the hot line to call when they reach an impasse in preparing their taxes.

For more information, visit myfreetaxesde.com.

Allen Harim to redirect wastewater

Allen Harim has reached an agreement with Artesian Wastewater Management, Inc., that will mean the company’s Harbeson chicken processing plant will no longer discharge any wastewater into nearby Beaverdam Creek.

During the next 18 months, Artesian will construct a pipeline that will take the facility’s treated wastewater to Artesian’s Northern Sussex Water Recycling Facility north of Milton. From there, Artesian will use it for spray irrigation on agricultural land.

Allen Harim was granted a “change in scope” to its planned wastewater treatment plant upgrade (known as Phase Two) from Delaware Department of Natural Resources and Environmental Control (DNREC) in December. During Phase Two, the company had planned to build additional wastewater treatment units, a filtration unit, and a water reuse plant. Instead, Artesian will manage the disposal of all the treated wastewater generated at the Harbeson facility.

DNREC, which loaned Allen Harim $11.5 million to finance the expansion and upgrade of its wastewater treatment facility, also agreed to direct $5 million of the remaining loan balance to fund a one-time impact fee to Artesian, which will be making a $17 million investment in infrastructure for the disposal of the treated wastewater. The Environmental Protection Agency also approved the new plan.

Galvacky earns certification

Bennett J. Galvacky Jr. of Jefferson,

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Business Report | March 2017

BUSINESS DIGEST Urian, Doane & Sterner, P.A. (JUDS) has earned the Certified Information Systems Security Professional (CISSP) endorsement.

Bennett is IT Galvacky manager and consultant at JUDS and has over 10 years of experience in the IT industry.

The CISSP is a globally recognized information security certification that confirms the technical experience and credibility required to design, engineer, implement and manage information security programs that focus on reducing threats to organizations.

Joachimowski earns recertification Craig L. Joachimowski, PT, OCS, CHT of Tidewater Physical Therapy Rehabilitation and Associates P.A. was

recently recertified as a Orthopedic Clinical Specialist (OCS) from the American Board of Physical Therapy Specialties (ABPTS).

“Craig Joachimowski is a leader in the physiJoachimowski cal therapy field in Delaware and is one of our most senior clinical directors at Tidewater Physical Therapy. He has a number of specialty certifications, which exhibits his commitment to the profession and stellar patient care,” said Jennifer Walter, Tidewater Physical Therapy’s chief operating officer and chief financial officer.

KSI recognized

For the 17th consecutive year, Kent-Sussex Industries, Inc. (KSI) was recognized by the State of Delaware, Department of Insurance, Workplace

Health & Safety Incentive Program for its safe workplace practices.

Each year KSI completes a safety questionnaire and then receives an unannounced inspection from an outside auditor. KSI reviews safety practices regularly with staff and program participants. KSI’s safety motto is repeated daily - Play Safe, Work Safe, Live Safe.

Code Purple donation

Dover Federal Credit Union (DFCU) provided Milford’s Community Center Code Purple program with a truck full of clothing and a donation of $1,492 recently.

Through the Code Purple program, when temperatures reach below freezing, members of the community can find a warm place to sleep and get food at the Milford Community Center (MCC). The MCC also provides coats, gloves, hats and blankets.

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Business Report | March 2017

HEALTH Dr. Gireesh joins Nanticoke

Nanticoke Health Services welcomes Arvind K. Gireesh, MD, FACC to its active medical staff. Dr. Gireesh is board certified in internal medicine and cardiovascular diseases and is acceptGireesh ing new patients at Nanticoke Cardiology in Seaford.

Dr. Gireesh received his doctor of medicine from the Saba University School of Medicine in Saba, Netherlands Antilles. He completed his residency in internal medicine at the University of Massachusetts Medical Center and his cardiology and interventional cardiology training at St. Vincent Hospital in Worcester, Mass.

Dr. Gireesh is a Fellow of the American College of Cardiology.

Sullivan receives award

Bayhealth is proud to announce that Speech Pathology Manager Meredith Sullivan, MS, CCC-SLP, MBA, FACHE, has received the American College of Healthcare Executives (ACHE) Early Career Healthcare Executive Regent’s Award.

The award was bestowed on Sullivan by Barbara Hendricks, Sullivan MBA, FACHE, SPHR, ACHE’s regent for Delaware. The Early Career Healthcare Executive Regent’s Award

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Business Report | March 2017

recognizes ACHE members who have made significant contributions to the advancement of healthcare management excellence and the achievement of ACHE’s goals.

Over the past few years, Sullivan has worked with departments outside of not only Outpatient Therapy at Bayhealth but outside of the organization. “I guess my work has been noticed by others,” Sullivan said. “The best part of this award is that it was voted on by my peers.”

Sullivan is driven by the fact she was assisted by a speech pathologist when she was in elementary school. Thanks to the pathologist, Sullivan’s speech improved significantly.

Parr joins palliative care program

Nanticoke Health Services welcomes Gregory Parr, MSN, CRNP to its palliative care program.

At Nanticoke, Parr works with Kathy James, MSN, APRN, FNP-BC, palliative care coordinator on the inpatient palliaParr tive care team.

Parr received his master of science in applied behavioral science and in nursing from Johns Hopkins University in Baltimore, Md. For over 35 years, he has worked in various clinical settings and has experience in adult primary care, HIV, community health, home health and critical care. He is a member of the American Association of Nurse Practitioners and the Hospice and Palliative Nurses Association.

Palliative care is specialized medical care that aims to improve the quality of life for patients and families who

are facing a serious or life-threatening illness. To continue providing excellent palliative care in western Sussex County, Nanticoke Health Services has partnered with Delaware Hospice.

Camp New Hope Fundraiser

Ben Fournier’s Camp New Hope Fundraiser has raised over $10,000.

The fundraiser was held at Brandywine Brewing Company in Greenville on Thursday, Feb. 11.

Local photographer, Ben Fournier invited the community to support him as he celebrated 25 years of volunteering for Camp New Hope, a free four day summer camp for grieving children and teens. In honor of his 25th anniversary, Fournier wanted to raise money for Camp New Hope.

Guest bartenders battled to raise funds and awareness for Camp New Hope. Patrons tipped their favorite bartender and 100 percent of guest bartender tips were donated to Camp New Hope. The evening included a live jazz performance by Tony Cimorisi and Nick Esposito and the vocal talent of Mark DiMattio.

In the past 26 years, New Hope has worked with close to 10,000 grieving children and teens. New Hope relies on the generosity and support from the community and Delaware Hospice to fund the program each year.

Bayhealth presents awards Dedicated, compassionate and accountable are just a few of the ways this year’s recipients of the PACE (Pharmacists Achieving Clinical Excellence) and DEPTH (Dedicated Excellence of Pharmacy Technicians in Healthcare) awards were characterized by their nominators.

The eighth annual PACE Award at Kent went to Celeste Williams, PharmD. The second annual DEPTH Award at Kent went to Jennifer Wix, CPhT. The

Wix

Parker

HEALTH

FIRST GRADUATES - Bayhealth is proud to announce the graduation of the first Inpatient Rehab Fellowship at Bayhealth Milford Memorial. The fellowship is designed to provide specialized training for nursing staff in the Inpatient Rehabilitation Center at the hospital. “The fellowship was needed in rehab to assist the new graduate nurses in increasing their knowledge base centered on the needs of a rehab patient,” said Inpatient Rehab Nurse Manager Kimberly Beddow, MSN, RN, CNML. “Rehab nurses must know how to educate patients and their care partners to attain and maintain maximum function with their new disability or limitation physically and mentally.” Previously rehab nurses participated in Bayhealth’s Med-Surge Fellowship; however, with a new influx of nurses in the rehab this past year, it was becoming more difficult to get them in the fellowship program. Therefore, the fellowship program for rehab nurses was developed. The program will run again in the spring. Pictured at the Inpatient Rehab Fellowship graduation are (from left): Vice President of Operations and Milford Administrator Michael Ashton; Clinical Practice Leader Michele Beachamp; Clinical Nurse Specialist Dennise Washington; nurse Joseph Callahan; Senior Vice President and Chief Operating Officer Deborah Watson; nurse Charity Njeri; nurse Christian Tattersall, nurse Jacqueline Morgan; nurse Daniel Torres; nurse Erica Myers; nurse Katarina Korte; Inpatient Rehab Nurse Manager Kim Beddow; nurse Claire Greenlee; Senior Vice President of Patient Care Services and Chief Nursing Executive Bonnie Perratto; and Director of Patient Care Services Andrea Holecek.

DEPTH Award at Milford went to Nancy Parker, CPhT. Williams is humbled to be recognized by her peers. Her nominator wrote of Williams’ willingness to always go Williams above and beyond for patients and nursing staff.

Wix is thankful to be recognized by her team members and appreciative of them noticing her efforts to do the best she can every day. Wix’s nominator wrote that she handles managing the pharmacy’s inventory well and has transformed the atmosphere of the inventory team.

Parker was shocked to receive the award. Like Wix, Parker was nominated partially thanks to her role in a recent Bayhealth-wide health record project.

Bayhealth has ambulatory pharmacies at both Kent General and Milford Memorial. Patients in the hospital and individuals who see Bayhealth Medical Group physicians are eligible to use the pharmacies.

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Business Report | March 2017

HEALTH

TUNNELL CANCER CENTER DONATION - Waves Car Wash in Lewes hosted Tunnell Tuesday on Tuesday, Jan. 31, raising $1,284 for Beebe Healthcare’s Tunnell Cancer Center. Owners Mike and Danni Anthenelli, and daughter Gia, presented the check to members of Beebe Medical Foundation and Tunnell Cancer Center. Pictured from left: Amy Perkins, event coordinator, Beebe Medical Foundation; Mike, Gia, and Danni Anthenelli, owners of Waves Car Wash; Cherrie Rich, executive director, Oncology Services, Tunnell Cancer Center; Judy Aliquo, president and CEO, Beebe Medical Foundation; and Tom Protack, vice president of development, Beebe Medical Foundation.

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Business Report | March 2017

Know your risk for heart disease When it comes to heart disease it is important to educate yourself and take steps to prevent it. Knowing your numbers in relation to certain risk factors is a key component of both patient education and prevention.

As Internal Medicine Physician Zulehuma Rather, MD, explains, “Know Your Numbers has been the slogan of cardiologists and the American Heart Association (AHA) for some time now.

Using these numbers, one can assess their risk for stroke and heart disease. A tool has also been devised that is based on these numbers, which are medically referred to as Framingham criteria, which includes a scoring system to assess risk of heart attack in the next 10 years.”

Here are the primary benchmarks and numbers you should know, along with target values, to assess your heart disease risk: 1. Blood pressure. Measured as systolic/ diastolic, readings above 140/90 are indicative of a high risk for heart disease and stroke.

2. Blood sugar. High levels of blood sugar can damage the kidneys, eyes and nerves and is a risk factor for cardiovascular disease. The AHA recommends a maximum of 100 calories of sugar per day for women and 150 calories of sugar per day for men.

The target for blood sugar levels is <126 mg/dL; anything higher is considered diabetes.

3. Cholesterol. This is another heart disease risk factor since it contributes to plaque formation, which can clog arteries.

The targets are a total cholesterol level of <200 mg/dL and LDL cholesterol and triglycerides levels of <100 mg/dL. 4. Body Mass Index (BMI). This measurement indicates body weight in relation to height. This is an important number to know because being overweight or obese increases risk for heart disease. A BMI of 18.5–24.9 is considered “normal” while a BMI of 30 or higher is considered “obese.”

The good news, according to Dr. Rather, is “all these risk factors are modifiable with simple lifestyle changes.”

To find a Bayhealth cardiologist or physician to fit your healthcare needs, visit bayhealth.org/physicians or call 1-866-BayDocs to learn about providers in your area.

Student works with dental clinic

The Division of Public Health (DPH) Bureau of Oral Health and Dental Services (BODS) recently helped a Polytech High School student complete her senior research project on how gum disease affects the cardiovascular system.

Jalyn Haith of Dover is enrolled in the Dental Assisting Program at Polytech High School.

All seniors must complete a senior project to receive their career technical diploma. Those with averages above 90 in their career technical area and academic area, like Jalyn, are eligible to receive a master of technology diploma if they complete a senior research project that is more thorough and includes a community service project.

Jalyn reached out to DPH and asked to set up a display board at the DPH Dental Clinic in the Williams State Service Center, and distribute informational brochures she designed on how failure to maintain good oral hygiene allows bacteria to enter the bloodstream and cause infections to various organs, including the heart.

DPH Dentist Dr. Mildred PaganPerez reviewed Jalyn’s materials and approved her request to distribute information to patients awaiting treatment at the clinic.

Jalyn presented her project before two judges and two classes of her peers in late December. She received a 98.

Jalyn will graduate this spring with a dental assistant certification. She hopes to attend Delaware Technical Community College to become a dental hygienist. She currently participates in one of Polytech’s co-op programs, working in a dentist’s office in Dover.

HEALTH

DPH Dentist Dr. Mildred Pagon-Perez stands with Polytech senior Jaylyn Haith of Dover by Jalyn’s display board regarding the impact of oral health on the cardiovascular system at the Dental Clinic in the Williams State Service Center in Dover.

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Business Report | March 2017

Shown rom left are: front: Aubrey Garcia; Tish Badamshin; Chef Instructor, Nitza Valderrama. Middle: Anthony White, Paul Bennett, Michelle Nichols, Honie Cadle. Back: Donta Mitchell; Richard Zareo; Marcus Miller; Justin Battaglino; Ruthann Messick, Culinary School program manager.

Food Bank Culinary School celebrates graduation Ten members of The Culinary School at the Food Bank of Delaware celebrated their achievements during a graduation ceremony recently for the 12th graduating class at the Food Bank’s Milford facility.

The graduates were: Justin Battaglino, Paul Bennett, Honie Cadle, Aubrey Garcia, Marcus Miller, Donta Mitchell, Michelle Nichols, Nitza Valderrama, Anthony White,

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Business Report | March 2017

and Richard Zareo.

Milford Elks Lodge secretary Cyndee Sammons was guest speaker; the Elks Lodge recently hired a Culinary School graduate.

Sammons, whose career spanned both culinary and corporate workplaces, advised students “to take responsibilities for your mistakes,” and urged them to remember “Everything in your life prepares you for the

next step.”

The new graduates expressed gratitude for the opportunities they received during the 14-week program in which they developed their skills and passion for the culinary arts.

From proper knife handling techniques to Serve Safe certification and completing a twoweek internship, the students are prepared for entry-level jobs in the food industry.

“It’s been a blessing to be here,” said graduate Nitza Valderrama. “You learn a lot and now I have a job [at Dover Downs]. When I got here I had no job for five months, now I have a job.”

Tuition was funded through Delaware WONDER (Work Opportunity Networks to Develop Employment Readiness), a federal grant geared to getting people into the workplace and off SNAP benefits.

After the ceremony, graduates served guests a lunch buffet.

To learn more about The Culinary School, visit www.fbd.org/the-culinary-school/.

TOURISM

Tourism - the state’s fourth largest private employer

By Tina Coleman

Southern Delaware Tourism

Last month the Delaware Tourism Office released its report, Value of Tourism 2015, compiled by D.K. Shifflet & Rockport Analytics. By all measures, tourism’s upward trend in Delaware continued in 2015 as did its contribution to our state’s economy.

That year tourism contributed $3.1 billion - $1 million more than in 2014 - of the state’s GDP which is the total market value of goods and services produced by the state’s economy.

Tourism also contributed $485.5 million in taxes and fees to the state’s coffers - over 15 million more than in the previous year. In fact, measures of all types of tourism-initiated tax revenues were up in 2015 with the exception of video lottery and gaming.

Statewide in 2015, Delawareans welcomed 8.5 million visitors, up from 8 million the year before and 7.5 million the year prior to that.

These visitors each spent, on average, $566 per trip or about $105 per day.

In Sussex County nearly 16 percent of all jobs are tourism related. In 2015, tourism expenditures in the county totaled over $1.79 billion (41 percent of all tourism expenditures statewide,) up one percent from the previous year. Our visitors spent $171 million on hotel accommodations, nearly $66 million on entertainment, more than $261 million on food and beverage, and $207.2 million on Delaware’s famous tax-free shopping. All figures reflect significant increases over 2014 figures.

Granted, this is an awful lot of numbers, and numbers without relatable context tend to make our eyes glaze over. Fortunately the report further breaks the numbers down to illustrate what all this means to individual Delawareans. The numbers mean jobs. And tax savings. Take a look: • Tourism is the state’s fourth largest private employer, with nearly 42,000 Delawareans employed in the tourism industry

in 2015, nearly 1,000 more than in 2014. Over 17,000 of those jobs are right here in Sussex County and most of the increase in tourism related employment took place right here.

• Tourism in 2015 saved each of our households $1,417 in taxes, nearly $60 more than in 2014.

According to the report, since 2008 visitors to Delaware have increased by 1.6 million, tourism’s contribution to the state’s GDP has increased by $1.2 billion, tourism related tax revenue is up $79 million, and tourism related jobs have increased by 11,000 statewide.

Scott Thomas, executive director of Southern Delaware Tourism, says, “This report reinforces tourism as a growth sector in Delaware and in Sussex County’s economy.

It continues to power our county’s economy along with agriculture. With this growth comes the need for every community to identify its tourism strategy to maximize benefits and plan for future needs.”

Tourism on the rise in Delaware Delaware hit new records for tourists and their positive impact on the state’s economy in 2015.

Tourism accounted for $3.1 billion of Delaware’s gross domestic product and created $486 million in taxes and fees for state and local government. Without tourism each Delaware household would pay an extra $1,417 in taxes annually.

The industry is now also responsible for 42,000 jobs in Delaware – making it the fourth largest private employment sector in the state.

All of these numbers are new highs for the state, and each is a significant jump from where it was in 2008 when the state put a renewed focus on promoting Delaware as a vacation destination).

“A robust tourism industry is essential to a healthy economy in Delaware,” said Gov. Carney. “It has been great to see this area thrive across the state. I look forward to continuing that success and the work that makes it possible.”

The new data reflects the incredible results seen from the state’s new tourism brand – “Delaware: Endless Discoveries” – which was rolled out in January 2015.

Advertising directed at states surrounding Delaware, such as Pennsylvania and

Maryland, led to huge spikes in traffic on VisitDelaware.com from those areas.

The newly released data says 2.7 million people visited Delaware from Maryland in 2015 and 1.3 million people from Pennsylvania.

Three quarters of Delaware tourists came from Philadelphia, Baltimore, New York City, Washington, D.C. and Harrisburg.

“The efforts of the Delaware Tourism Office to bring in out-of-state visitors are working, and the new brand is a big part of that,” said Linda Parkowski, Delaware Tourism director. “We see its effect in the website traffic and the visitation numbers. Additionally, back in September FutureBrand, an international brand consulting firm, determined it is one of the two best statewide campaigns in America.”

Spending time on the beach, dining and shopping continued to be the most popular activities for visitors.

Moreover, Delaware’s seasonal second home market remained strong with almost 40,000 homes having an estimated rental value of $1.1 billion. While most of the homes are at the beach, Delaware’s other regions also showed strength. New Castle

At a news conference recently at Dew Point Brewing Company in Yorklyn, Gov. John Carney and Delaware Tourism Director Linda Parkowksi discussed new data showing 8.5 million visitors came to Delaware in 2015.

County accounts for 47 percent of spending by tourists while Sussex and Kent Counties make up 41 and 12 percent, respectively.

For the 2015 industry report, visit www.visitdelaware.com/industry/tourismstatistics.

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Business Report | March 2017

Easton named stockholder

Horty & Horty, P.A. is proud to announce that Michael J. Easton, CPA, has joined the ownership group of the firm as a stockholder.

Mike works primarily from the firm’s Dover office, coordiEaston nating accounting and auditing, tax and consulting services for statewide clients in various industries.

He is actively involved in the community throughout the Dover area. He volunteers with Boy Scouts of America and Wesley United Methodist Church, has been a member of the Benevolent Protective Order of the Elks for more than 25 years and is treasurer for Yearick for Delaware.

Mike also serves on the board of directors of the Home Builders Association of Delaware, having recently received the prestigious James C. McCulley Associate of the Year Award in recognition of his many contributions to the association.

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Business Report | March 2017

PERSONNEL FILE

Horty & Horty staff changes Horty & Horty, P.A. congratulates Brad Slaney and Heather Ferris on their recent promotions.

Brad Slaney, CPA who joined the firm in 1998, has been promoted to director. Heather Ferris, CPA has been promoted to supervisor.

Also welcome to the newest team members: Wilmington office: Kevin Edwards, associate; Marissa Serge, associate and Lee Jankauskas, CPA, tax manager; and Dover office: Jason McEwen, associate; Iryna Kavalskaya, associate and Mel Kite, CFE, senior associate.

Tillman joins Allen Harim

Slaney

Ferris

Harry L. Tillman has joined Allen Harim as senior manager of business development.

Tillman will focus on the company’s retail

segment for its signature Nature’s Sensation® brand, raised with no antibiotics ever.

Tillman has spent the past 20 years as a sales operations and strategy executive with a background in high quality value added and retail businesses.

Tillman Originally from Savannah, Ga., Tillman spent the bulk of his career at Smithfield Foods, in Smithfield, Va., where he held various roles including general manager of the Smithfield Deli Group, and most recently senior director of sales. He oversaw a team of nine direct sales managers and eight brokers, with $200 million in annual revenue from key accounts including Publix and Winn Dixie.

Previously, he worked for ConAgra in Tampa, Fla., and Pepsi-Cola in Savannah.

He has a bachelor of science degree in communications from Georgia Southern University and lives in Ponte Vedra, Fla. with his wife and daughter, who attends Florida State University.

Bank of Delmarva promotions Edward M. Thomas, president and CEO of The Bank of Delmarva, has announced the promotions of Rena Bryant, Ashley Lucas Clevenger and Mona Mullinix.

Rena Bryant, who joined the bank in 2015 as accounting manager, was promoted to assistant cashier. Bryant graduated from the Forbes School of Business at Ashford University in 2016 with a bachelor of arts in finance and a minor in accounting.

Ashley Lucas Clevenger, who joined the bank in 2006, was promoted to assistant cashier in the credit department. Clevenger graduated from Radford University with a bachelor of science in merchandising and business management.

She is enrolled in her second year of Maryland Banking School.

Mona Mullinix, who

Bryant

Clevenger

Mullinix

PERSONNEL FILE joined the bank as a credit analyst, assistant cashier in 2015, was promoted to assistant vice president.

Mullinix has been employed in the financial services industry for 25 years, working as a credit analyst, a loan administrator and an administrative assistant.

Eileen Kane joins Aquacare

Aquacare Physical Therapy is pleased to announce the addition of Eileen Kane, MS, PT, CHT, RYT as staff physical therapist and certified hand therapist at their Lewes office.

Her specialties include treating diverse upper quarter condiKane tions and traumatic injuries.

Eileen received her bachelor of science in biology from Tulane University in New Orleans, La., and her master of science in physical therapy from Virginia Commonwealth University in Richmond, Va. She is certified in upper quarter rehabilitation from Drexel University in Philadelphia, Pa.

Raj Matthis joins SI

Security Instrument Corporation, (SI), is pleased to announce that Raj Matthis has joined the team. Raj is a seasoned security consultant who has worked in the technology field for over 20 years.

He is based out of Matthis Security Instrument’s Milton office and covers Delaware and Maryland.

At SI, Raj advises both residential and commercial customers in selecting custom intrusion detection, fire detection, video surveillance, and overall best practices in security.

Raj and his wife Gloria live in Felton.

served in the United States Air Force, and is a Chartered Mutual Fund Counselor (CFMC).

He resides in Millsboro with his two children.

Peterson joins Trinity Logistics

Mark T. Peterson has joined Trinity Logistics as senior vice president of business development.

Peterson, whose career in the transportation industry spans more than 30 years, was previously the executive vice president of sales for Roadrunner Transportation Systems, Peterson Inc. “We are excited to welcome Mark Peterson to the Trinity Logistics team. His record of revenue growth and sales staff development within the Logistics industry were two attributes we desired in this role. We look forward to his leadership moving Team Trinity forward to the next level,” said Jeff Banning, CEO of Trinity Logistics.

Rich Mazzio promoted at DFCU

Dover Federal Credit Union (DFCU) is pleased to announce Rich Mazzio has been promoted to chief member experience officer.

Rich has over 15 years of experience in the financial industry, serving most recently as Dover Federal’s director Mazzio of member resource. He attended the University of Delaware and Wilmington University, with concentrations in business management and management information.

Joseph joins Shore United Bank

Shore United Bank, a member of Shore Bancshares community of companies, is

pleased to announce that Jennifer Joseph has joined the company as senior vice president, chief retail banking officer.

Jennifer will be responsible for managing the retail banking division of the bank’s 18 branch locations in Maryland and Joseph Delaware.

She is a graduate of American Bankers Association Stonier Graduate School of Banking and the Consumer Bankers Association Graduate School of Retail Bank Management.

Prior to joining Shore United Bank, Jennifer worked at PNC Bank for 29 years as their market executive for the Eastern Shore. In her previous position, she provided leadership and oversight to nine counties including Sussex County and the Eastern Shore of Maryland and Virginia.

Jennifer resides in Rehoboth Beach with her husband Jeff.

Charest promoted to account executive

Avery Hall Benefit Solutions has announced that Terri Charest has been promoted to account executive in the Easton office.

Terri, who has been an account manager since 2014, is a National Association of Health Underwriters (NAHU) Charest Certified Account Manager.

As an account executive, Terri works with Delmarva businesses of all sizes helping them find benefit solutions, and improving employee retention by creating or enhancing their employee benefit packages.

Terri has been an Easton resident since 1995.

Onuschak joins Community Bank Steven Onuschak has joined Community Bank Delaware as a commercial lender. His office is located in the Lewes branch.

Steve brings 12 years of business development and lending experience. He

Onuschak 15

Business Report | March 2017

COVER STORY

Shore United Bank - strong, stable & reliable

By Brenda Schmidt

In a landscape of limited growth for many businesses, Shore United

Bank has proven that when building on a solid platform of talented people, focused strategies and investing within their communities, growth is

Dover Branch: Teresa Swartz, branch manager; Chris Dimeler, teller; Suzanne Smith, head teller; Vickie Ebaugh, assistant branch manager. Photos by Wendy Tilghman

Felton branch: Holly Johnston, teller; Tyoka Brown, teller; Susan Welch, branch manager; Christine Baker, head teller; Kelly Willey, assistant branch manager 16

Business Report | March 2017

indeed possible.

Shore United Bank is a full-service community bank a with a rich history dating back to 1876, serving communities in Delaware and Maryland. Shore United Bank was formed by the union of two sister banks, formerly CNB and The Talbot Bank, in July of 2016. Together as one, Shore United Bank offers innovative banking services delivered with the personal touch you expect from a community bank.

Shore United Bank is a member of the Shore Bancshares community of companies, the largest independent financial services company on the Delmarva Peninsula to offer banking, insurance and investment services to families and businesses. Their community of companies also includes: Wye Financial & Trust, Avon-Dixon Agency, Freestate and Son, Elliott Wilson Insurance (trucking), Jack Martin & Associates (boat & yacht insurance). The bankâ&#x20AC;&#x2122;s close relationship with its affiliate companies gives their clients resources in wealth management, trust, and insurance not readily available by many of its local competitors.

The bankâ&#x20AC;&#x2122;s entrance into the Delaware market came in 2011 (operating under CNB at the time) with the acquisition of The Felton Bank, having branches in Felton, Milford, and Camden. They extended their footprint in January 2015 by opening a new retail branch in Dover. Later that same year, a loan production office was opened in Middletown serving the business community in New Castle County.

The strategy for growth continues into 2017 with the announcement of their intent to purchase three branches on the western shore of Maryland, expanding their footprint into Baltimore and Howard counties.

Shore United Bank is in a strong

position to serve individuals and businesses by offering lending opportunities to support growth in local communities. In December 2016, the bank was awarded a 5-Star rating

by BauerFinancial, Inc. recognizing them as one the strongest financial institutions in the nation for trust, strength, and reliability. “Community banks have held to their deep local roots by offering trademark customer service, lower fees than the big banks and more lending flexibility,” says John Augustus, vice president, and commercial banking officer. “Shore United Bank is rated as one of the healthiest banks on the Delmarva Peninsula, allowing us the flexibility to offer more lending solutions than our nearby competitors.”

Shore United Bank reinvests in their communities unlike money centers and regional banks. The additional capital enables them to position themselves for growth, remain independent, and be a leading banking, insurance, and wealth management services provider on the Delmarva Peninsula. “We have been a partner, neighbor, and friend to our customers for over 130 years,” com-

Camden branch: Jaimee Lewis, head teller; Robin Deputy, branch manager; Summer Lewis, assistant branch manager; Christine Berger, teller

ments Jennifer Joseph, chief retail banking officer. “We strive to serve our customers well and to make a real difference in their lives.”

Shore United Bank, combined with their affiliate companies, employs over 300 people across eight counties. In 2016, employees across the Shore Bancshares community of companies volunteered over 17,000

Milford branch: Christy Bakas, head teller; Dee Andrews, assistant branch manager; Elijah Kitchen, customer service representative; Keri Wynn, teller

hours, donated more than 3,000 lbs. of food, and supported 275 plus organizations in community development, youth and education, environment and agriculture, and health and human services.

Shore United Bank has historically played a vital role in both the economic environment and quality of life in their communities and their story highlights the importance this takes in the day to day lives of their employees. Their culture encourages employees to achieve excellence. The bank is focused on developing their employees’ professional and personal growth. They care about people and they care about their employee’s success. They are built around the character of their people and they are also committed to the success of their clients and communities.

Find out how Shore United Bank can help you with your financial goals and what products and services are available by visiting their website, www.ShoreUnitedBank.com.

Stop at a branch near you or call 877-758-1600.

Member FDIC. Equal Housing Lender

17

Business Report | March 2017

Print Coast 2 Coast creates personal atmosphere

By Carol Kinsley

Print Coast 2 Coast in Lewes, Del., was formed seven years ago by Jay Diaz, who has 30 years of sales and marketing experience, and his wife, Melody, who has 20 years of experience in printing and design. Working together in their full service, small commercial printing company, they don’t just print, they create.

Quality printing — 99 percent of it done in-house on state-of-the-art digital equipment — is a given, but beyond that, the couple offers a total package of exceptional graphic design, marketing strategy, business branding, advertising, promotional products and website design. Jay even records radio and television commercials. Perhaps you’ve heard him sing jingles he has written for a local liquor store in their TV commercials Both Jay and Melody are long-time Delaware residents, and visitors to the shop at 1636 Savannah Road, near Five Points in Lewes, can tell they are grounded in the area.

“The shop was designed to create a relaxed, personal atmosphere that lets our

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Business Report | March 2017

guests see right away that we are different, and they are part of a special relationship with us and our team when we do business together,” Jay said. “We don’t just throw ink on paper. We look at what we can do to make our clients’ projects really work for them.”

Clients get the benefit of years of experience which manifests itself in the ideas and creativity Jay and Melody interject into projects. They are familiar with regulations for direct mail pieces or restaurant menus, for example, and can help catch a problem before printing.

“We pride ourselves on personal service.

Clients become our business partners as we strive to provide products and services to grow their businesses. We can start by developing a logo and concept and provide everyday items like letterhead, envelopes, business cards, flyers, brochures, direct mail marketing pieces…

Some companies look to us as their marketing department, without hiring us as that. We’ve served as consultants for a couple of restaurants, being part of development from ground up, helping with logo, location, menu; working with contractors on the look of the interior, color, booths, chairs… and we help with mar-

Melody and Jay

keting,” Jay said.

“We’ve recently added wide format capabilities, so we can print banners, signs and canvas prints. Banners can be 60 inches wide by as long as a customer needs, up to 300 feet!

“We have fast turnaround and can print small to large jobs,” he continued. “We can print envelopes on demand. If you’re sending a family newsletter at Christmas, why not put a design on the envelopes? For a party or wedding, the envelope can match the invitation.

“For any event, we can get creative and use

Local couple, team provide residential, commercial services

By Carol Kinsey

Married for 20 years and friends since childhood, Kim and Troy Adams have been owners of Mountain Consulting Inc. for nearly 14 years. With their valued team members, they provide civil engineering, land survey and construction services to residential, commercial and federal clients, which include the Department of Defense and the U.S. Army Corps of Engineers, The couple started out doing residential surveys, working from their basement. They now own their office building in downtown Dover.

“We’ve grown from doing $350 jobs to $4 million projects,” Kim said. “In the past three years we have been able to triple our gross receipts every year.”

With projects in Delaware, Maryland and Pennsylvania ranging from airplane restoration and tile work at the AMC Museum to solar-powered sluice gates, wetland mitigation, stream restoration, and design build construction services, the business is expanding.

“We’ve even changed doors and locks,” Kim said. “We don’t pigeonhole ourselves to one service. If a client needs something and we can do it, we do. If we can’t do it in-house, we hire the best-qualified subcontractor. Being able to self-perform and control our own schedule helps us to grow the business. The result is we can give a better price and a great product, which keeps our clients coming back.”

In addition to holding a multitude of professional certifications, Mountain Consulting is the first African-American, woman-owned HUBZone company in Delaware history.

Kim became interested in engineering fields of study in elementary school, and understands the mechanics of engineering,

FAMILY- Kim and Troy Adams, who have been married for 20 years and friends since childhood, have owned Mountain Consulting for nearly 14 years. The company provides civil engineering, land survey and construction services to residential, commercial, and federal clients.

The couple is shown with their daughters (l to r): Sarah, Sadie, and Khalarie.

“but that’s not my calling. I’m into the business side of it. Troy is the engineer. I set the stage and along with our team we close the deal,” she said.

For a look at project highlights and com-

pany capabilities, visit mountainconsultinginc. net.

You can request a quote online, call 302744-9875, or email info@mountainconsultinginc.com.

Continued from page 18

a new dye-sublimation printer to produce customized items — mugs, t-shirts, canvas bags… The printer uses heat to transfer dye onto plastic, paper or fabric. Once it cools, you can’t feel the edge to pull it off.”

Print Coast 2 Coast is your source for pens and thousands of other custom promotional items — promocoast2coast.com is the website. “We can also help you with the design/layout,” Jay offered.

“We love what we do, and the energy shows in our interaction with clients,” Jay said.

Contact Print Coast 2 Coast at (302) 6449570 or visit www.printcoast2coast.com.

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Business Report | March 2017

SERVPRO owners in business together over 23 years

By Carol Kinsley

Ray and Jo Ann Hopkins, husband and wife, have been in business together for more than 23 years, providing cleanup and restoration of residential and commercial property after a fire, smoke or water damage through SERVPRO of Sussex County.

Based in Georgetown, SERVPRO is manned 24/7 in order to answer your call with a live voice and respond quickly. Someone is always on call.

“We have a special group of employees who understand that people have problems — and we are problem solvers,” said Ray. “We are a service company that deals with emergencies.”

Jo Ann added that Servpro of Sussex County has 17 employees, and while most of them are not related, “we consider ourselves a family.”

Ray said, “We are an ethical and honest company, and our employees are also. If something goes awry, we want to correct it.”

Together he and Jo Ann have been through “some bumps and bruises,” but Ray said, “The good times outweigh the bad. We pride ourselves in being able to adjust and accommodate customers.

“We also believe in respecting people and belongings when we go into a residence or commercial establishment. Bottom line, sentiment cuts across all economic classes. What’s important in each home is important to each family, and respecting that is

very important to us.”

The work is not glamorous, Ray admitted. SERVPRO also deals with sewer backups, mold mitigation and odor control.

“We are called in by law enforcement agencies to deal with biohazards following a homicide or suicide.

This company is unique in that we often do things no one else wants to.”

Jo Ann concluded, “Our goal is to minimize the interruption to your life and make it like it never even happened.”

When you need help, call 302-856-9768, email office@ servpro5930.com or visit SERVPRO’s website at servprosussexcounty.com.

Citizens for a Pro-Business Delaware react to Supreme Court’s decision Chris Coffey, Campaign Manager of Citizens for a Pro-Business Delaware (CPBD), the advocacy group supporting TransPerfect employees and Delaware’s incorporation-driven economy, released the following statement after the Delaware Supreme Court’s decision: “This is a sad day for justice in Delaware. When a vast majority of employees have signed a petition to save the company, and the Delaware Supreme Court cites employee morale as a driving factor for their decision, something is wrong. Nothing will hurt employees more than losing their jobs, and that’s what this court order practically guarantees.

“We strongly agree with Justice Valihura that ‘the case law applying Section 226 therefore supports the view that the sale of the Company, absent stockholder consent, is too drastic a measure, and that the trial court should consider implementation of remedies on an incremental basis’.

“Now more than ever, we need the legislature to step in and pass a three year waiting period so that this tragedy is not codified into law, and so we give a lifeline to the thousands of families impacted by this ruling.”

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Business Report | March 2017

Family owned Beach House Make Dover Federal Credit Logos ‘leaves an impression’ Union a part of your success

By Carol Kinsley

By Deb Jewell, DFCU

Taking your business to the next level requires all the right ingredients, such as an understanding of the local market place, a business plan, financial strength and stability as well as a trusted financial partner. Small business owners in Delaware are a driving factor in our state’s workforce and an influencer of economic development. Managing the financial needs of your business should be easy so you can focus on the strategic growth and development of your business.

As a local, not-for-profit, financial cooperative, Dover Federal Credit Union (DFCU) understands the importance of helping your business succeed and the impact your success can have on economic development in the community.

To support your business needs, choose a trusted financial partner who can provide flexible and affordable options. Look for a financial partner who understands the influence of the local economy and is dedicated to your company exclusively. Choose a financial partner who can provide the loans that support your business needs and offer high yield deposit accounts to maximize the return on your savings.

Also, look for a financial partner who supports local charities and initiatives which directly impact the well being of your community.

Dover Federal Credit Union is the right ingredient for your business.

DFCU is honored to serve as the premier financial partner for more than 45,000 members who are your family, friends, neighbors and local businesses.

From commercial real estate and equipment loans to affordable lines of credit, DFCU can help you and your business. Get started today at www.

DOVERFCU.com.

Beach House Logos is a family-owned promotional products and marketing company founded in 2001. No matter the size of your business, helping you find just the right item is the goal of Steve and Heidi Zimmerman.

Their slogan, “Where branding leaves a lasting impression,” emphasizes that goal.

“We have access to thousands of suppliers who produce hundreds of thousands of products,” Steve Zimmerman said. “We work to bring the right solution for any project.”

As you might guess from the name, Beach House Logos started out serving vacation rental companies who wanted to provide a welcome gifts for their guests. Popular items can be customized to include totes, coolers, drinkware, and many other related items.

“We want to make sure our customers get maximum exposure for their money,” Steve

said.

“We take our understanding of a customer’s business, and learn how to provide effective solutions,” he said. “We pride ourselves on providing top-notch customer service. We are more B to B than business to consumer, but we can provide items for family reunions, weddings, or special events.”

The Zimmermans, who just celebrated the 36th anniversary of their first date, recently relocated their home-based business to Lewes, so they can enjoy the beach life they’ve been helping to promote. Heidi said, “We’ve always loved the beach and now we are only a couple of miles away.”

With national representatives around the country, there has been no interruption in their work.

To see how Beach House Logos can help your business, visit beachhouselogos.com, call 302-200-9997 or send an email to info@beachhouselogos.com.

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Business Report | March 2017

Allen Harim is recognized for a decade of partnership working with Jones Hamilton Company and the University of Delaware on poultry house and environmental research initiatives. Pictured, from left: Dr. Hong Li, assistant professor, University of Delaware’s Department of Animal and Food Sciences; Mark Reiger, dean of the University of Delaware’s College of Agriculture and Natural Resources; Rory DeWeese, senior director of live operations at Allen Harim; Dr. Mark Isaacs, director of the Carvel Center; Ed Jewell, housing manager at Allen Harim and Bernie Murphy, president of Jones Hamilton, Co.

Allen Harim honored for commitment to research Allen Harim, a leading producer and processor of chicken on Delmarva, was honored recently for its decade-long commitment to poultry environmental research

conducted at the University of Delaware’s Carvel Research and Education Center in Georgetown.

The poultry company has provided all of

GRAND OPENING - Right Balance Studios opened their new Pilates studio at 1600 Pennsylvania Ave., Lewes, on Jan. 21. To celebrate, the studio offered free Reformer Pilates introduction classes for three days. Right Balance Pilates owner Carin Langen followed her vision to bring Reformer and Mat Pilates to Lewes so that people of all ages and fitness levels can come together in a comfortable environment. “We wanted to create a multifunctional space where people of all ages and fitness levels could come to feel comfortable about health and wellness.

We have opened with Reformer Pilates, and added Mat Pilates classes. Our children’s center, wellness offices, and retail store will follow. In the summer we will partner with Aqua Physical to bring a unique and challenging water program to our pool area.” Right Balance Pilates will also be offering programs such a cheerleading and dance camps throughout the year. Classes are offered seven days a week to accommodate a variety of schedules. For more information, visit www.rightbalancepilates.com, or call 302-226-0549.

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Business Report | March 2017

the baby chicks and feed at the facility’s two test chicken houses where research has been conducted on environmental issues related to growing broiler chickens. An Allen Harim company-owned chicken farm has also been used for important research, said Dr. Mark Isaacs, director of the Carvel Research and Education Center.

Some of the research has involved searching for ways to control ammonia in chicken houses that is released in poultry litter.

Studies have shown that using certain additives during the growing cycle helps reduce pH levels and thereby reducing ammonia, for better bird health and less emissions.

“Since these kinds of poultry litter additives were first introduced on Delmarva, we’ve probably prevented close to 750,000 tons of carbon dioxide from being emitted in the atmosphere,” said Dr. Bernie Murphy of Jones Hamilton Co., a key private sector partner in the university’s research. “We are grateful to Allen Harim for providing us this opportunity. Without their help, it wouldn’t have been possible.”

“We are committed to looking for ways to help reduce our environmental impact while improving the bottom line for our growers,” said Rory DeWeese, senior direc-

Tidemark Federal Credit Union (TFCU) also held a ribbon cutting with the Millsboro Chamber of Commerce.

Over 30 members from the community came out to participate in the ceremony.

Pictured: Tidemark CEO Pam Fleuette (center), Tidemark Board of Directors Chairman John Lewis (right), Tidemark Federal Credit Union staff and members of the Millsboro Chamber.

Delaware SPCA adds three new board members The Delaware SPCA recently expanded its Board of Directors by voting in three new members at its January meeting. With the addition of Jim Carlo, Lona Crist, and Kim Williams, the organization now has seven people on its Board.

“These three dedicated people — two from Sussex County and one from New Castle County — each bring unique skills well suited to strengthening our organization’s leadership and dedication to our mission,” said Diane Ferry, Board President of the Delaware SPCA. Jim Carlo worked at IBM Corporation in Washington, D.C. for 30 years in various financial management capacities. After retiring in 2007, he moved to Rehoboth Beach.

He will serve as treasurer for the Delaware SPCA, the same position he also currently holds with his homeowners’ association.

Lona Crist retired in 2013 from a 40-year career as a high school teacher in Maryland. She now lives in Sussex County and works part time as a veterinary assistant with an equine veterinarian. She has volunteered with the Delaware SPCA at many fund raising and adoption events.

Kim Williams was first elected to represent the 19th District in the Delaware House of Representatives in November 2012. She has since been re-elected twice. A lifelong New Castle County resident, Williams is a licensed real estate agent with Berkshire Hathaway. She has served on the Animal Welfare Task Force.

About the Delaware SPCA The Delaware SPCA is a private nonprofit organization dedicated to enhance the well-being of companion animals with their human care-givers and communities. With locations in Georgetown and Stanton, the Delaware SPCA promotes the humane treatment of animals by providing adoption opportunities, low-cost veterinary services and educational programs. It receives no federal funding. Since 1873, the organization has relied primarily on support and donations from the community and individuals to carry on its work.

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Business Report | March 2017

RIBBON CUTTING - The Greater Millsboro Chamber of Commerce (GMCC) welcomed Sussex Pharmacy to the chamber with a ribbon cutting ceremony recently. Sussex Pharmacy is located at 32362 Long Neck Rd., Millsboro. Pictured from left: Jilleigh Strack, Katie Foster, Eugina Shelton, John Burton, Terry Brewster, Percy Dhamodiwala, Paul Danielraj, Kerry Paxson, Laura Zwiebel and Kevin Turner, president, GMCC.

ANNIVERSARY CELEBRATION - The Chamber of Commerce for Greater Milford (CCGM) and A’Latte Soul owners Ashley Schrock and Heather Landis, held a one year anniversary celebration at A’Latte Soul, a coffee house and mobile cafe located at 1053B N. Walnut St., Milford, on Thursday, Feb. 2. For more information about A’Latte Soul stop by, give them a call at 302-422-8900, visit their website at www.alattesoul.com or find them on Facebook. Pictured from left, back row: CCGM Vice President Darel LaPrade; Christy Wilkins, Harrington ERA Realty; Laurie Cale, WSFS; Rachel Burwell, Life Leadership; CCGM Secretary Alicia Hollis; Jessy Chisenhall, Kent-Sussex Industries. Front row: CCGM Board Member Luanne Holland; CCGM Treasurer Christine Rust; owners and operators Ashley Schrock and Heather Landis; Mayor Bryan Shupe and CCGM President Cheryl Doucette.

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Business Report | March 2017

Chamber installs board members

The Board of Directors of the Greater Georgetown Chamber of Commerce formally recognized several of its members during a ceremony at the Georgetown CHEER Center on Thursday, Jan. 25.

The annual Small Business of the Year awards are presented each year in either December or January, after being voted on by a special committee of chamber members.

The coveted “business leader” award for 2016 was shared between Microtel Inn & Suites and SecureNetMD. The “nonprofit leader” award was given to the Joseph Patrick Fabber Memorial Foundation.

Clothing Our Kids was named the “trailblazer” award winner for 2016.

State Rep. Ruth Briggs King (R-37) announced the winners of the annual event and presented each company with special state recognitions.

The Greater Georgetown Chamber of Commerce Small Business of the Year awards program was founded as a way to celebrate member businesses and non-profit organizations that improve the quality of life in their communities. Candidates are selected in the areas of business and income growth, community involvement, customer service, excellence in industry and innovation.

The new 2017 leadership team for the Georgetown Chamber was also inducted during the meeting. Officers include: President – Angela Emerson, Sussex County Association of Realtors; 1st Vice President - Linda Price, Fulton Bank; 2nd Vice President - Judy Dean, RE/MAX Associates; Secretary - Ben Gray, Microtel & Beacon Hospitality; Treasurer - Anthony DelFranco, CHEER; Three-Year Directors - Bruce Rogers, Bruce Rogers, PA and Glenn Sweeten, Edward Jones; Two-Year Directors - Josie Cicerale, Lavender Fields, Bill West, Town of Georgetown and Paco Hernandez, Premier Staffing Solutions; One-Year Directors - Ray Hopkins, ServPro of Sussex County, Christopher Moody, Delaware Technical Community College and Helen Kruger, Kruger Trailers.

NEW WOUND CARE CENTER – Individuals struggling with chronic wounds in southern Delaware now have a location closer to home to go to for advanced healing. The Wound Care Center at Milford Memorial located in Sussex County opened on Feb. 1. All of the treatment options offered in the Wound Care Center at Kent, which opened in 2008, will be available to patients in Milford except hyperbaric oxygen therapy (HBOT) which is still available at Kent. Both centers will be run by Medical Director John F. Glenn, MD. Bayhealth’s Wound Care Centers are members of the Healogics network.

For more information, visit bayhealth.org/wound-care-center. Pictured is Bayhealth Clinical Nurse Coordinator, Julie Willey, RN, Medical Director John F. Glenn, MD, and Program Director Jeffrey Coldiron, with the Bayhealth Wound Care Center.

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Business Report | March 2017

BUSINESS LICENSES BETHANY BEACH Property Improvements LLC; 144 Elizabeth Way, Bethany Beach; contractor-residential BRIDGEVILLE MLG Construction; 11518 Gristmill Ln., Bridgeville; contractor-residential CAMDEN A Fresh Look Inc.; 64 Lone Tree Dr., Camden; professional and/or personal services New Image Permanent Makeup LLC; 301 E. Camden Wyoming Ave., Camden; professional and/or personal services DOVER Bayada Home Health Care Inc.; 655 S. Bay Rd., Ste. 1G, Dover; professional and/or personal services-unclassified Benson, Christina M., Pressed & Pampered Hair Care; 251 Harmony Ln., Unit 5, Dover; personal servicesbeautician BLJ&D Flagging LLC; PO Box 1383, Dover; contractor-residential Central Delaware Family Medicine; 1001 S. Bradford St., Ste. 4, Dover; professional services-medical office Clark, Gail M.; 278 Wilmas Way, Dover; professional services-counselor Eagle Eye Bookkeeping Services; 895 Wilson Dr., Dover; professional services-public accountant Ecoarmour Pest Company LLC; 8 The Grn., Ste. 8104, Dover; professional and/or personal services Elise Dominique; 8 The Grn., Ste. 8091, Dover; retailer-various products First State CPAS Group LLC; 970 N. State St., Dover; professional servicesCPA First State Handyman LLC; 136 Blue Beach Rd., Dover; contractor-residential Friends Spa; 1675 S. Dupont Hwy., Dover; personal services-beautician GNR Investments LLC, GNR; 239 Norton Cir., Dover; lessee of tangible property/commercial lessor HARK Holdings LLC; 131 W. Loockerman St., Dover; commercial lessor Hillman, Tracy, Tracyâ&#x20AC;&#x2122;s H&L Boutique, Honey and Lace with Tracy; 1001 Brazil Nut Way, Dover; retailer26

Business Report | March 2017

dry goods & apparel Integrity Auto Transport LLC; 8 The Grn., #STTEA, Dover; broker J&S Roofing; 81 Coventry Ct., Dover; contractor-residential Kitching Gail; 113 Orchard Ave., Dover; reconciliation purpose code Kodiac Imports; 8 The Grn., Ste. A, Dover; wholesaler-any products Koukou, Mahala; 892 Woodcrest Dr., Dover; taxicab/bus operator La Baguette; 322 S. Governors Ave., Dover; manufacturer-food Long, Elizabeth; 401 Federal St., Ste. 2, Dover; professional and/or personal services-unclassified Lularoe, Theresa Sadiq; 511 Sunset Dr., Dover; retailer-dry goods & apparel Major Flavor Seasonings LLC; 203 Hatteras Dr., Dover; retailer-various products McKeever, Deborah, Bleak House 302; 302 Main St., Dover; retailer-various products Pepukayi Law LLC; 11 N. State St., Dover; professional services-legal office Poised; 1200 N. Dupont Hwy., Dover; retailer-dry goods & apparel Preston, Myra, Occupational Therapy; 541 S. Red Haven Ln., Dover; professional services-occupational therapist Rachel Mayan Design; 143 Old Mill Rd., Dover; professional and/or personal services Robert Kaehler Photography & Film, RK Photo & Film; 307 Mannering Dr., Dover; photographer Schafer Sports; 8 The Grn., Ste. 5707, Dover; retailer-dry goods & apparel Staten, Thelma L., Essence of You; 24 Virginia Ave., Dover; retailer-various products Strategic Bus and Income Tax Service; 1550 S. Governors Ave., Dover; professional and/or personal services Tatita Restaurants, Governors Cafe Eden Hill; 144 Kings Hwy., Dover; retailer-restaurant Usuti; 730 Horsepond Rd., Dover; reconciliation purpose code Walk the Dog Pet Accessories; 10 Pin Oak Dr., Dover; manufacturer-textile apparel etc.

Wookalar LLC; 107 Jefferson Ct.,

Dover; professional and/or personal services GEORGETOWN Georgetown Kitchen & Bath; 25059 Dupont Blvd., Georgetown; contractorresidential Rodrigo & Son Construction; 222 N. King St., Georgetown; contractorresidential Simon, Theodora, TS Services; 1 Goldenrod Dr., Georgetown; professional and/or personal services Strategic Bus and Income Tax Service; 432 E. Market St., Unit 102, Georgetown; professional and/or personal services Swain, Christine C.; 106 Nelson Ave., Georgetown; professional and/or personal services-unclassified Vanhekle, Bonnie, Bonnie Bee & Company; 26818 Avalon Rd., Georgetown; retailer-various products GREENWOOD Hayes Family Enterprise LLC; 23089 S. Dupont Hwy., Greenwood; lessee of tangible property Pechin, Christopher; 10440 Blacksmith Shop Rd., Greenwood; reconciliation purpose code RBM Private Investment Group; 1723 Hickman Rd., Greenwood; professional and/or personal services HARRINGTON H20 Apbts and Photography; 2427 Flat Iron Rd., Harrington; photographer Hot Rod Welding; 258 Sika Dr., Harrington; professional and/or personal services LAUREL Empire Consulting Group; 10960 Matt Ave., Laurel; professional and/or personal services Red Top Liquors; 3061 Sharptown Rd., Laurel; wholesaler-alcoholic beverages LEWES Bayside Property Management LLC; 32172 Nassau Rd., Lewes; reconciliation purpose code Fast Casual Inc. LLC; 1636 Savannah Rd., Lewes; retailer-furniture & fixtures

First-Rate Movers LLC; 34336 Beech Dr., Lewes; drayperson/mover Gypsy Teal, Gypsy Myst; 130 2nd St., Lewes; retailer-grocery supermarket Harris S. Marx; 17560 Cloud Nine Dr., Lewes; taxicab/bus operator John Dyes Motor LLC; 33800 Dreamweaver Ln., Lewes; motor vehicle dealer Lewes Town Landscaping; 18374 Seashell Blvd., Lewes; professional and/ or personal services Maldonado, Alina; 23043 Holly Ct., Lewes; professional and/or personal services Mirror Mirror Boutique; 33800 Dreamweaver Ln., Lewes; commercial lessor Oceanside Elite Cleaning; Ste. 200, 17527 Nassau Commons Blvd., Lewes; professional and/or personal services Pathogend Delaware LLC; 23917 Sunny Cove Ct., Lewes; professional and/or personal services Seaside Cleaning - Oceanside; 17527 Nassau Commons Blvd. #200, Lewes; contractor-residential Service First Containers LLC; 19413 Jingle Shell Way, Unit 5, Lewes; drayperson/mover Skymate Solutions LLC; 16192 Coastal Hwy., Lewes; professional and/ or personal services-unclassified/travel agency Williams Construction LLC; 271 Lakeside Dr., Lewes; contractor-residential Y&H Contractor LLC; 17071 S. Brandt St., Unit 5103, Lewes; contractorresidential MILFORD Apex Exteriors, Inc.; 497 Bowman Rd., Milford; contractor-residential Ford, Steven; 611 N. Washington St., Milford; contractor-residential Huber, Zachary A.; 1004 Pecan Ave., Milford; professional and/or personal services Miguel Perez Painting LLC; 107 Brady Dr., Milford; contractor-residential PB&Jay LLC, Mr. Bar-B-Que; 907 N. Dupont Blvd., Ste. 101, Milford; professional and/or personal services Young, Ashley, A. Young Fitness; 239 NE Front St., Milford; professional and/ or personal services

RIBBON CUTTING - Tidemark Federal Credit Union recently welcomed the Seaford Chamber of Commerce as well as their members to celebrate their name change with a ribbon cutting ceremony.

Over 40 members from the community came out to be a part of this special moment in their history.

“It’s not a shift in focus or a change of direction. It’s a sign of growth as we expand our services into Wicomico, Worcester and Somerset counties,” Tidemark Federal Credit Union CEO Pam Fleuette said.

MILLSBORO Collins, Wesley N., Wesley Collins Builder LLC; 29069 Lakeview Rd., Millsboro; contractor-residential Friendly Flowers Millsboro; 26582 John J. Williams Hwy., Millsboro; retailer-florist Hannum’s Lawn Maintenance LLC; 26308 Oak Forest Ln., Millsboro; professional and/or personal services MW & Son Transportation LLC; 32551 Friendship Dr., Millsboro; drayperson/mover PJ’s Catering; 27467 Sandpebble Dr. N, Millsboro; reconciliation purpose code Powell, William J., W Powell Investments; 20437 Laurel Rd., Millsboro; contractor-residential R&B Property Investments LLC; 34364 Fox Hound Ln., Millsboro; professional and/or personal services SEAFORD Ashley Gray Designs; 22246 Callaway Ave., Seaford; retailer-various products Glessner, Kelly L., East Coast Swag; 94 Rivers End Dr., Seaford; professional and/or personal services Lebi Construction LLC; 11427 Clover Dr., Seaford; contractor-residential Ramirez, Jayson A., Delmarva Powerwashing; 17 N. Street Ext., Seaford; professional and/or personal services

Tinley, Jamie A., Complete On Syte Construction LLC; 25057 Cornelia St., Seaford; contractor-residential Tucker, Thomas, Grandest; 23684 Old Meadow Rd., Seaford; professional and/ or personal services-unclassified SMYRNA 3JS Transit Service LLC; 763 Dorchester Ct., Smyrna; reconciliation purpose code A Touch of Grace LLC; 414 N. High St. Ext., Smyrna; professional and/or personal services-unclassified Ace-Fa Clean Pro LLC; 237 E. Constitution Dr., Smyrna; professional and/or personal services B&B Contractors; 2284 Bryn Zion Rd., Smyrna; contractor-residential Beads Bagan Inc.; 13 E Wellington Mews, Smyrna; retailer-various products Evergreen Property Maintenance; 11 Ferndale Dr., Smyrna; professional and/ or personal services M Denight Lawn Care LLC; 2209 Wheatleys Pond Rd., Smyrna; professional and/or personal services Martinez, Shavonna C., MST Creative Solutions; 5 Summer Dr., Smyrna; professional and/or personal services Mays, Jeff, Knuckleheads Garage/ Small; 318 Big Woods Rd., Smyrna; personal service-motor vehicle service Toussaint Demolition; 2284 Bryn Zion Rd., Smyrna; contractor-residential 27

Business Report | March 2017

Are your marketing messages addressing cross-cultural audiences?

The face of Delaware is changing.

If you have doubts, visit an elementary school.

The U.S. Census Bureau projections told us years ago that by 2020, 50.2 percent of children under age 18 will be ethnic minorities.

Delaware is already there. AfricanAmericans, Latinos, Asians and other minority groups made up 53 percent of the population in First State schools in 2015.

The next huge shift: by 2040, people of color will become the nation’s majority.

The demographic changes mean that marketing messages must speak to a variety of ethnic communities and the lesbian, gay, bisexual and transgender (LGBT) community.

Savvy marketers must become more sensitive and knowledgeable about multicultural communities and crosscultural dynamics. Old marketing rules don’t apply anymore.

Ten to 15 years ago, campaigns focused on specific ethnic groups, such as African-Americans or Koreans with very targeted “multicultural marketing.”

Now marketers are striving to master a “total market approach” that aims to across general and ethnic markets with a meaningful message that appeals to all while appreciating specific cultural nuances.

The goal is to be culturally relevant to more people and engage in meaningful conversation. Here are five more tips to prepare for and respond to this demographic shift: 1. Understand the demographic shift.

Research the communities in Sussex County and Delaware and identify their needs. Don’t just say you want to reach Latinos or the LGBT community. Find out who they are. Develop the personas like you would for any other group that you plan to target.

Your content and messages should speak to them and reflect their needs.

This is a best practice for content marketing in general that must be applied to a cross-cultural social media strategy.

Once you really get to know your targeted communities, you are less likely to commit cultural faux pas or use stereotypical elements. Remember, this is a new era that requires fresh thinking.

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2. Connect with diverse groups online to learn what’s important to them.

Listen to conversations online to see what people are talking about. Again, you’d do this as part of your regular marketing research.

Use translation tools and targeted hashtags to discover what people are discussing on social media. For instance, #BlackTwitter offers an interesting lens for understanding trends in the African-American community. Tools such as ritetag.com are also useful for hashtag research.

3. Develop a strategy.

You can target a community with specific messaging, or you can create global messages, sprinkled with smart cultural nuances, that excel at reaching the larger population while speaking directly to one group.

If you opt to create culture-specific messages, share content created in the language of your target audience. Creating an online community allows an organization to understand consumers’ experiences and hear their stories in their words. A perfect example is AARP, which manages: AARP Black Community, AARP en Español (Latino community), AARP AAPI Community (Asian American and Pacific Islander) and AARP Advocates (to promote social change).

These pages offer wildly distinct curated and original content that speaks directly to a very specific group of followers.

If you’re going to create dedicated communities, develop content that is specific to the groups you are targeting. This is tricky if you’re posting in Spanish or another language. Your links should also promote articles in that language.

Or you can think total market.

Large companies such as Coca Cola do a great job at reaching out to very diverse populations with a single message (think about the controversial multilingual “America the Beautiful” commercial). The company also has a single page on all social media channels for its U.S. consumers. Coca Cola’s social media managers are effective at using hashtags in other languages while writing the message in English. One post showed two Latina women enjoying colorful tacos with the message: Celebrate the taste of where you came from. #SaborACasa (tastes homemade).

4. Understand how universal truths connect us and inspire meaningful stories.

Universals bind us and help us make sense of the world by making connections.

Now more than ever, consumers want to

connect the dots and see how others overcome the challenges in their lives.

For instance, Duracel’s new tagline, “Trust the power within,” leads to stories about people Rivera who have overcome adversity, including NFL player Derrick Coleman, who is hearing impaired.

In the ad, the Seattle Seahawks player says: “They told me I should just give up. . . but I’ve been deaf since I was 3, so I didn’t listen.” In this case, part of the power within were the batteries for his hearing devices over his lifetime. But the real story about perseverance and beating the odds was so much more universal.

Some universal truth include: coming of age, fear of failure, need for change, parent-child bond, price of progress, quest for knowledge and will to survive.

If you use a universal truth, step outside your comfort zone and determine how that theme plays out in the lives of people from a variety of cultures.

5. Prepare for adversaries and watchdogs.

You’re never going to please everyone. Don’t expect to. What might seem safe to you might turn people off. You can: Do your research Ask representatives from your target group for feedback on messaging Show a genuine interest in and respect for people from other cultures Engage in dialogue Be transparent But above anything else, prepare fo the shift. Jeffrey Bowman, a former Ogilvy PR executive and author of “Reframe The Marketplace: The Total Market Approach to Reaching the New Majority,” says: “Advertising creative is not the only outcome of the Total Market approach. In part, it’s a statement for changing the perspective, of seeing things and doing things differently.”

Patricia V. Rivera is a marketing consultant and owner of the Lewesbased Hook PR Group (www.hookpr. com).

Vol. 20 No. 6 PRESIDENT

Bryant Richardson TREASURER

Carol Wright Richardson DESIGN PROJECTS RECOGNIZED - Becker Morgan Group’s William F. Cooke, Jr. Elementary School and Laurel High School/Middle School both received Outstanding Project Awards and national recognition for excellence in educational facility design in the Fall 2016 issue of Learning By Design magazine. According to the magazine, projects exemplified contemporary standards and contain design attributes seen in new space design.

Judges noted the 600 student William F. Cooke, Jr. Elementary School lobby design (above) with the “school bus fish tank and Lego wall provide for a dramatic entrance” and commended the school design for its use of color for wayfinding and it’s “ample sources of daylight.”

The new 197,117 sf combined Laurel High School/Middle School was recognized for creating two distinct entities for the High School and Middle School while maximizing opportunities for shared facilities to meet budget constraints. The jury commented, “the design of the exterior of the building is very nice, with great use of different materials.

PUBLISHER

Mike McClure

COMPOSITION

Rachel Farris Elaine Schneider Tina Reaser Karen Cherrix Kimberly Beard

VP OF MARKETING

Chris Redman SALES

Rick Cullen Greg English Tede Griffith C O N TA C T

Morning Star Publications 302-629-9788 951 Norman Eskridge Hwy. Seaford, DE 19973

msbusinessreport.com

businessreport@mspublications.com sales@mspublications.com

Focusing on the ambition and innovation that make Delaware businesses unique.

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Business Report | March 2017

BUSINESS DIRECTORY ACCOUNTING Horty & Horty, P.A. Doug Phillips, CPA, Cr.FA 302-730-4560 cpainfo@horty.com 3702 N. DuPont Hwy. Dover, DE 19901 ADVERTISING Morning Star Business Report Mike McClure 302-629-9788 302-629-9243 fax www.msbusinessreport.com sales@mspublications.com 951 Norman Eskridge Hwy. P.O. Box 1000 Seaford, DE 19973 ANTIQUES AND APPRAISALS Academy Street Antiques and Appraisals, LLC William Alexander Edward McWilliams 302-875-1111 P.O. Box 401 Laurel, DE 19956 ARCHITECTS & ENGINEERS Davis Bowen & Friedel, Inc. Michael Wheedleton AIA Randy Duplechain P.E. 302-424-1441 302-424-0430 Fax www. dbfinc.com milford@dbfinc.com 23 N. Walnut St. Milford, DE 19963 CHAMBER OF COMMERCE Bethany-Fenwick Area Chamber of Commerce Kristie Maravalli 302-539-2100 302-539-9434 fax www.bethany-fenwick.org info@bethany-fenwick.org 36913 Coastal Highway Fenwick Island, DE 19944 Central Delaware Chamber of Commerce Judy Diogo 302-734-7513 302-678-0189 fax www.cdcc.net 30

Business Report | March 2017

jdiogo@cdcc.net 435 N. DuPont Hwy. Dover, DE 19901 Chamber of Commerce for Greater Milford Jo Schmeiser 302-422-3344 302-422-7503 fax www.milfordchamber.com milford@milfordchamber.com 411 N. Rehoboth Blvd.

Milford, DE 19963 Georgetown Chamber of Commerce Angela Emerson 302-856-1544 302-856-1577 fax www.georgetowncoc.com info@georgetowncoc.com 827 E. Market St., PO Box 1 Georgetown, DE 19947 Lewes Chamber of Commerce Betsy Reamer 302-645-8073 Toll Free 877-465-3937 302-645-8412 fax www.leweschamber.com inquiry@leweschamber.com 120 Kings Hwy., P.O. Box 1 Lewes, DE 19958 Greater Millsboro Chamber of Commerce Amy Simmons 302-934-6777 302-934-6065 fax www.millsborochamber.com info@millsborochamber.com 102 Washington St., Suite 6 P.O. Box 187 Millsboro, DE 19966 Milton Chamber of Commerce Lisa Sumstine 302-684-1101 www.historicmilton.com chamber@historicmilton.com P.O. Box 61 Milton, DE 19968 Rehoboth Beach - Dewey Beach Chamber of Commerce & Visitor Center Carol Everhart 302-227-6446 302-227-2233 ext. 13 302-227-8351 fax

www.beach-fun.com carol@beach-fun.com 501 Rehoboth Ave. Rehoboth Beach, DE 19971 Greater Seaford Chamber of Commerce Lynn Brocato 302-629-9690 302-629-0281 fax www.seafordchamber.com admin@seafordchamber.com 304 A High St. Seaford, DE 19973 COMMERCIAL CLEANING SERVICES EASTERN SHORE CLEANING, LLC Chris and Sonice Lee (302) 752-8856 www.easternshorecleaning. com easternshorecleaning@ comcast.net EDUCATION Delaware Technical Community College Corporate and Community Programs Christopher M. Moody, Director (302) 259-6330 302-259-6759 fax www.dtcc.edu/continuingeducation cmoody@dtcc.edu Carter Partnership Center 21179 College Drive Georgetown, DE 19947 University of Delaware Professional & Continuing Studies Tara Kee 866-820-0238 302-831-3292 fax www.pcs.udel.edu continuing-ed@udel.edu FINANCIAL Bank of Delmarva Scott Rukowicz 302-875-5901 302-875-1766 fax www.bankofdelmarva.com srukowicz@bankofdelmarva. com 200 East Market St. Laurel, DE 19956

County Bank 7 Sussex County Locations 302-226-9800 302-226-3182 fax www.CountyBankDel.com 19927 Shuttle Rd. (Main Office) Rehoboth Beach, DE 19971 Del One Federal Credit Union 10 Statewide Locations Amy Resh 302-672-1492 302-739-1790 fax www.Del-One.org amy.resh@del-one.org 270 Beiser Blvd.

Dover, DE 19904 Delaware State Police Federal Credit Union Stephen Cimo 302-856-3501 ext. 120 302-856-2539 fax www.dspfcu.com scimo@dspfcu.com P.O. Box 800 Georgetown, DE 19947 Dover Federal Credit Union Six Statewide Locations Deb Jewell 302-678-8000 www.doverfcu.com 1075 Silver Lake Blvd.

Dover, DE 19904 djewell@doverfcu.com Tidemark Federal Credit Union Jeffery Murphy 302-629-0100 www.tidemarkfcu.org jmurphy@tidemarkfcu.org 1941 Bridgeville Hwy. Seaford, DE 19973 FUNERAL SERVICES Watson Yates Funeral Home Gary Yates 302-629-8561 302-629-7961 fax Front & King St. Seaford, DE 19973 GRAPHIC/WEBSITE DESIGN Dean Design Marketing Group Stephanie Whitcomb 302-542-9550 www.deandesign.com thestudio@deandesign.com

stephanie@deandesign.com 13 Water St. Lincoln, DE 19960 HEALTH Bayhealth Kent General Milford Memorial Pam Marecki 302-744-7013 302-735-3227 fax www.bayhealth.org pam_marecki@bayhealth.org 640 S. State St. Dover, DE 19901 Beebe Medical Center Kelly Griffin 302-645-3220 302-644-9032 fax www.beebehealthcare.org kgriffin@beebehealthcare.org 424 Savannah Rd. Lewes, DE 19958 Nanticoke Health Services Sharon Harrington 302-629-6611 302-629-3211 fax www.nanticoke.org harringtons@nanticoke.org 801 Middleford Rd. Seaford, DE 19973 INSURANCE Farnell & Gast Insurance Joe Gast, CPCU 302-629-4514 302-536-6257 fax www.averyhall.com jgast@averyhall.com cwilliams-wroten@averyhall. com 500 W. Stein Highway Seaford, DE 19973 Lyons Companies David F. Lyons, Sr. David F. Lyons, Jr. Lew Harrington 302-227-7100 www.lyonsinsurance.com info@lyonsinsurance.com 19643 Blue Bird Lane, Unit 8 Rehoboth Beach, DE 19971 M Insurance William Biordi, owner 302-732-6655 302-732-6485 fax www.insuranceservices.com info@insuranceservices.com

32183-9 N. Dupont Blvd.

Savannah Square Shopping Center P.O. Box 8 Dagsboro, DE 19939 INTERNET SERVICE & WEB PAGE DESIGN Delmarva Digital Tim Smith 302-875-7700 302-875-8288 fax www.ddmg.net ddmg.netsales@ddmg.net 220 Laureltowne Laurel, DE 19956 INVESTIGATIVE & DEBT COLLECTION SERVICES Mohr Investigative Services, Inc. James W. Mohrmann 866-370-1004 www.mohrinvestigations.com jmohrmann@mohrinvestigations.com 9 East Loockerman Street, Suite 201 Dover, DE 19901 JEWELERS Holland Jewelers 302-947-1200 Excellence since 1990!

20750 John J. Williams Hwy. Peddlers Village Lewes, DE 19958 www.hollandjewelersinc@ yahoo.com LEGAL Sergovic, Carmean & Weidman, P.A Attorneys At Law John A. Sergovic, Jr. Shannon D. Carmean Burton Seth L. Thompson Deirdre A. McCarthy Elizabeth Soucek David J. Weidman Shannon R. Owens 302-855-1260 302-855-1270 fax www.scdelaw.com 406 S. Bedford Street Suite 1 PO Box 751 Georgetown, DE 19947

Law Offices of Karen Y. Vicks, LLC 302-674-1100 888-598-8890 kvicks@vickslaw.com 500 W. Loockerman St. Suite 102 Dover, DE 19904

Print Shack Inc. 302-629-4430 302-629-4056 fax www.printshackde.com 9203 Brickyard Road Seaford, DE 19973

Smith Firm Michael R. Smith, Esq. Chad Lingefelder. Esq. Blake W. Carey. Esq. 302-875-5595 302-280-6592 fax 8866 Riverside Drive Seaford, DE 19973 302-703-6043 302-827-2046 fax 1917 Sea Air Avenue, Suite 2 Rehoboth Beach, DE 19971 MARKETING & PUBLIC RELATIONS Hook PR Group Patricia V. Rivera 302-858-5055 www.hookpr.com patricia@hookpr.com 135 2nd Street, 2nd Floor Lewes, DE 19968 PAYROLL/HUMAN RESOURCES SUPPORT ADP, LLC Kevin Neale, District Manager 610-357-0218 www.adp.com Kevin.Neale@adp.com 800 Delaware Avenue Wilmington, DE 19801 PORTRAITS Portraits In The Sand Dave Koster 302-226-9226 302-226-8424 fax www.portraitsinthesand.com businessreport@portraitsinthesand.com 110 White Oak Rd. Rehoboth Beach, DE 19971 PRINTING & PROMOTIONS Rogers Graphics Darrell Fearin 302-856-0028 dmvprinting.com print@rogersgraphics.com 26836 Lewes Georgetown Hwy Harbeson, DE 19951

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REAL ESTATE Callaway, Farnell and Moore, Inc. 302-629-4514 800-966-4514 www.cfmrealestate.com admin@cfmnet.com 500 W. Stein Hwy. Seaford, DE 19973 Coldwell Banker Resort Realty Skip Faust 302-227-5000 office 302-745-8764 cell 302-227-5008 fax www.skipfaust.com skip@skipfaust.com 20184 Coastal Hwy. Rehoboth Beach, DE 19971 The Real Estate Market Randy Hill, Broker 315 N. Central Ave. Laurel, DE 19956 302-877-8100 office 302-877-8111 fax realestatemarket.pro Randy@realestatemarket.pro STAFFING AGENCY Quality Staffing Services 302-990-5623 302-990-5626- fax EasternShoreJobs.com cecilas@qssjobs.com 308 E. Stein Highway Seaford, DE 19973

YOUR BUSINESS Include your business in this directory.

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Business Report | March 2017