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MORNING STAR

Business Report AUGUST 2016 COMPLIMENTARY INSIDE: RETIREMENT LIVING

HERITAGE SHORES


Discover the true joy of living at Manor House.

An ACTS Retirement-Life Community

It’s not just the welcoming environment and independent lifestyle that’s attracting people just like you to Manor House, an Acts Retirement-Life Communities®. It’s the peace of mind for you and your family, knowing that your future health care needs are provided through Acts Life Care®. Here, you’ll create the lifestyle and sense of security that’s perfect for you.

1001 Middleford Road Seaford, DE 19973 302.628.5604

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Acts Retirement-Life Communities® is celebrating more than 45 years of strength as the leader in service to seniors.

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Business Report | August 2016


Nonprofits: Are your translations engaging your Hispanic leaders? By Patricia Rivera

Anyone can draft a cookie-cutter press release. But can your story creatively tout your expertise and get results? Press releases, when written well and targeted to the right audience, can effectively promote any business. They work for multi-national firms, and they work for local family-owned businesses. The secret is to focus on your reader and not on your organization. Use a press release campaign to build awareness about your work and to show how you find solutions to key need. No one wants to read about how wonderful you and your organization are. They want to know what’s in it for them. Why should they care about you? Because people search and read when they are looking for information, your press release is invaluable publicity for your business. It’s a powerful tool that should be part of any well-planned campaign. This checklist will help you ensure that you’re developing a press release that will be used by editors and read by the people you are targeting. Layout • Do you use standard formatting for your release? Include at the top of the release a logo, an identifier stating that the

release is for immediate release or is embargoed, your contact information and a date. • Do you use a place line and a date line? The place line identifies where the story is coming from. The date line states when the release was issued. Headline • Do you have a compelling and objective headline? Does it attract the reader’s attention? Edit your key message to no more than 10 words, and include strong verbs. In a subhead, an optional element, you can round out the information found in the headline. Content • Do you have a time hook? Can the editor easily answer the questions: Why should I run this now? What makes it newsworthy? • Do you answer the all-important journalistic questions in the first two paragraphs? These are who, what, where, when, why and how. • Do you advance your content in pyramid style? State the main points at the beginning, and the rest goes from most important to least important in preparation for cuts. • Do you include real people? You should use two separate quotes from organization stakeholders. Some newspapers won’t run stories without quotes from two individuals. • Do the quotes regurgitate the same content? Avoid quotes that repeat content used elsewhere. Instead, add analysis and depth to the story with a good quote. The source should always approve

Strategic Tax Planning Audit Services Profit Analysis Fraud Protection

the quote. Boilerplate • Do you have a short description of your organization at the end of your release? This information is not included in the story when it runs, but editors use it to learn more about what you do. Rivera End Mark • Do you make it clear that the release has ended? Use the standard ### or -end- at the bottom. Attachments • Do you include relevant and interesting photos? Make sure to send highresolution photos that are attached and not embedded. And make sure each person in the photograph is identified. Last, Not Least • Do you feel certain that all information is factual and error-free? The best way to ensure high quality is to enlist at least two people to proofread the release. Use AP Style if possible. Patricia V. Rivera is a marketing consultant and owner of the Lewes-based Hook PR Group (www.hookpr.com).

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www.horty.com • 302.652.4194 Horty & Horty, P.A. • Certified Public Accountants 503 Carr Road, Suite 120 • Wilmington, DE • 19809 • 302.652.4194 3702 North DuPont Highway • Dover, DE • 19901 • 302.730.4560 3

Business Report | August 2016


CHAMBER LISTINGS Chamber

Phone

Key Contact

Dues*

Members

Fax

Bethany-Fenwick Chamber of Commerce

539-2100

Kristie Maravalli

$211

800

539-9434

Delmar Chamber of Commerce

846-3336

Diane Johnson

$75

67

846-3336

Georgetown Chamber of Commerce

856-1544

Karen Duffield

$150

460

856-1577

Laurel Chamber of Commerce

875-9319

Don Dykes

$130

175

280-6365

Lewes Chamber of Commerce

645-8073

Betsy Reamer

$210

432

645-8412

Milford Chamber of Commerce

422-3344

Jo Schmeiser

$165

310

422-7503

Millsboro Chamber of Commerce

934-6777

Amy Simmons

$150

260

934-6065

Milton Chamber of Commerce

684-1101

Lisa Sumstine

$150

120

684-1101

Rehoboth-Dewey Chamber of Commerce

227-2233

Carol Everhart

$210

1,303

227-8351

Seaford Chamber of Commerce

629-9690

Lynn Brocato

$150

340

629-0281

Central Delaware Chamber of Commerce

734-7513

Judy Diogo

$260

1,000

678-0189

Delaware State Chamber of Commerce

655-7221

Chuck James

$315

2,000

654-0691

Delaware Small Business Chamber

482-2120

Bob Older

$285

215

Delmarva Black Chamber of Commerce

450-4501

Clay Hammond

* Annual membership cost based on businesses with fewer than 10 employees. For Delaware State and Central Delaware chambers membership cost figure is for 1-5 members.

GEORGETOWN FARMERS MARKET Until Aug. 31 EVERY WEDNESDAY! 3:00 PM-6:00 PM; 16 Mile Brewery in Georgetown. Join us EVERY WEDNESDAYfor the 2016 Farmers Market Season! Great farmers and great farm fresh products! Call 302-856-1544 or email karen@ georgetowncoc.com for more information.

AUGUST 2016 CALENDAR

Aug. 3 1st Wednesday Chamber Economic Development Council Meeting 12:00 Noon-1:00 PM; Georgetown Wesleyan Church-Georgetown. Special Presentation: TBA. Always the most informative and strategic networking opportunity across the county. Complimentary lunch served! Aug. 3 1st Wednesday Chamber Board of Directors’ Meeting 4:00 PM; CHAMBER OFFICE 827 East Market St. in Georgetown. Call 856-1544 for more information Aug. 10 2nd Wednesday THERE WILL BE NO Chamber Breakfast Meeting! Aug. 10 GRAND REMODELING REVEAL & RIBBON CUTTING! 5:00 pm; Fulton Bank, 21035 Dupont Boulevard, Georgetown. Celebrate the completion of a grand remodeling of the Georgetown Branch of Fulton Bank. Refreshments served! Aug. 12 RIBBON CUTTING 10:00 A.M.; Celebrate the Grand Opening of a 2nd location for Access Quality Healthcare at 20930 No. Dupont Blvd. in Georgetown in the Greystone Towers. Call (302) 856-1544 for details. Aug. 17 3rd Wednesday Chamber Mixer 4:30 PM-6:30PM A great time to cool down and relax, while still promoting your business! Hosted by different Chamber members every month. AUGUST HOST NEEDED!! Fantastic opportunity to showcase your office/storefront/service. Call Karen to host! 856-1544. Aug. 24 4th Wednesday Chamber Luncheon; 12:00 noon-1:00 PM; CHEER Center in GeorgetownSpecial Presentation: TBA $10 per person. RSVP by Tues., Aug. 23rd to 856-1544 or email karen@georgetowncoc.com. Aug. 31 5th WEDNESDAY WORKSHOP 11:30 am-1:00 pm; Chamber Office 827 East Market St., Georgetown; Participate in a Lunch & Learn sponsored by Transformative Dynamics and led by Performance & Leadership coach and consultant, Eunice Carpitella. $10 Chamber Members (home-based members FREE); $20 prospective members. RSVP to 302-856-1544.

Call Us If You Want to Grow Your Business

302-856-1544

302-856-1577 Fax

827 East Market St., P.O. Box 1, Georgetown, DE 19947

info@georgetowncoc.com ~ www.georgetowncoc.com 4

Business Report | August 2016

New programs at Del Tech Starting this fall, students will be able to pursue associate degrees in logistics, supply chain, and operations management, and hospitality management at Delaware Tech’s Owens Campus in Georgetown and George Campus in Wilmington. The logistics, supply chain, and operations management program is designed to build knowledge in the areas of procurement, transportation, processing, and storage of materials and information. Upon graduation, students are prepared to aid in the design, improvement, installation, and operation of integrated systems of people, materials, and equipment. The hospitality management program provides students with a solid background in the principles of business and a thorough knowledge of specific areas of hospitality operations. It gives students the opportunity to prepare for a career as a hospitality manager at a country club or on a cruise ship; working as a hotel concierge, hotel conference and special events manager, or a hotel front desk manager; or as a resort manager, restaurant front-end manager, or travel agent. For more information, visit www.dtcc. edu/academics/programs-study.


inside August 2016

MANOR HOUSE- Lisa Diorio, left, and her mother Gerry Phillips in the Manor House courtyard. As a resident at the Manor House, Gerry Phillips no longer has to worry about the upkeep of her home and has time to pursue new interests. Diorio no longer worries about her mother’s safety or health. See story on page 21. Photo by Mike McClure

Features 3 - Marketing Column 6 - Business Digest 8 - Health 13 - Tourism Column 14 - Personnel File 16 - Business Licenses 34 - Business Directory

FRONT COVER- The No. 8 tee marker points to the magnificent retirement community of Heritage Shores in Bridgeville. See story on pages 18-19.

NIGHT OUT- The Fifth Annual Girls Night Out raised $5,000 for the Delaware Breast Cancer Coalition (DBCC).See page 28.

August Theme: Retirement Living 21- Manor House 22- Insurance Market 23- CHEER 24- Edward Jones 25- Procino-Wells and Woodland 26- Avery Hall 27- Delaware Palliative 28- Beebe Healthcare 30- M Insurance 31- Nanticoke Ear, Nose, and Throat 32- University of Delaware

September Theme: Transportation Contact Chris Redman at (302) 629-9788 or credman@ mspublications.com. 5

Business Report | August 2016


BUSINESS DIGEST CDCC honors businesses

Over 300 Central Delaware Chamber of Commerce (CDCC) members and their guests attended the CDCC’s Annual Awards for Excellence dinner recently at Dover Downs Hotel & Casino. Bill Strickland, chair of the Excellence in Business Committee, announced the winners of Small Business of the Year and Large Employer of the Year. Jen-Mor Florist won for Small Business of the Year and Delaware Electric Cooperative won for Large Employer of the Year. CDCC members nominated and voted for both of these awards. Congratulations to all of the nominees in both categories. Small Business of the Year: Jen-Mor Florist; Lessard Builders, Inc.; and ShureLine Electrical. Large Employer of the Year: Delaware Electric Cooperative, KentSussex Industries, and Teal Construction, Inc.

Hampton Inn Seaford honored

Hampton Inn Seaford has received a 2016 TripAdvisor Certificate of Excellence Award. Now in its sixth year, the achievement

Risk Control

Captives

celebrates hospitality businesses that have earned great traveler reviews on the online TripAdvisor site over the past year. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months. “We are proud to be recognized by TripAdvisor with a Certificate of Excellence Award,” said Fontane Nichols, general manager, Hampton Inn Seaford. “This honor is a testament to our dedication to exceptional customer service. We appreciate our guests giving us excellent ratings on this site and helping us to achieve this recognition.”

ESGR honors Hertrich program

Hertrich’s Talent Coordinator Teena Stout was presented with the Seven Seals Award at the ESGR (Employer Support of the Guard and Reserve) 20th Annual Awards Banquet on June 15 in Wilmington. The awards banquet honored dozens of businesses that support employees who serve in the National Guard and Reserve. Hertrich is working on an intuitive called “Hertrich Hires Heroes” where the company

Workers Compensation

is dedicated to hiring 500 military members and family members in five years. Stout is an integral part of this campaign. “We hire dedicated, committed employees with comprehensive skill sets for positions in the automotive industry, giving them the opportunity for unlimited growth and advancement potential and in turn, allowing the continued support of our dedicated Guard and Reserve families who serve and protect our nation,” explains Stout. “It also gives our veterans and transitioning military a chance for re-establishing themselves in the civilian employment world.”

Trinity named Top Green Provider

Food Logistics, the only publication dedicated to covering the movement of product through the global food supply chain, has named Trinity Logistics as a Top Green Provider for 2016. Food Logistics’ annual Top Green Providers list recognizes companies whose products, services, or exemplary leadership is enhancing sustainability within the food and beverage industry. The list offers logistics professionals a guide to the providers, manufacturers, and software and technology companies that have found new ways to promote sustainability throughout their operations and those of their customers. Trinity is honored to be recognized with this award and focuses on three major areas to promote earth-friendly transportation: the EPA Smartway program, a government-regulated initiative to decrease emissions in transportation; Responsible Care certification, a rigorous certification program to encourage safety when shipping chemical and hazmat cargo; and intermodal (rail) shipping, which is the most environmentally-friendly mode of transport.

Dover Mall named ‘StormReady’

lyonsinsurance.com Wilmington 302.658.5508

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Business Report | August 2016

Rehoboth 302.227.7100

Dover Mall, is pleased to announce that, through continued efforts to increase shopper safety in the face of severe weather, it has been awarded the designations of being “StormReady®” and “Weather-Ready Nation Ambassadors™” by National Oceanic and Atmospheric Administration’s (NOAA) National Weather Service. The designations recognize Dover Mall for its preparedness to handle all types of severe and potentially life-threatening weather situations through communications infrastructures, community outreach and hazardous weather training. Simon is the first REIT to achieve this status at all of its locations nationwide.


BUSINESS DIGEST

Jen-Mor Florist was named Small Business of the Year by the Central Delaware Chamber of Commerce. Photo by C.M. Baker Photography

Academy hires athletic director Sussex Academy has hired Steve Bastianelli to be its athletic director beginning July 1. Bastianelli, currently an athletic director for Newark High School, has 23 years coaching experience for St. Mark’s High School wrestling team, where he was named Delaware Coach of the Year three times. He also worked as the Sussex Central athletic director, was inducted into the Delaware Wrestling Hall of Fame and the Delaware Sports Hall of Fame. “Mr. Bastianelli is highly regarded in both Delaware athletics and the educational community. He brings experience and knowledge to our athletic program as the program continues to grow,” stated Dr. Patricia Oliphant, director of Curriculum and Instruction. Bastianelli and his wife Karen have raised a son and daughter, both scholarship athletes.

Got business news? Send news, photos to mmcclure@mspublications.com.

Antique Alley of Bridgeville is expanding!

Announcing...

Downtown Alley - Opening August 1st 112 Market St. - Bridgeville, DE Gifts, home decor and more...treasures galore!

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The antique mall with over 50 vendors and 100 booths all under one roof. 18208 Sussex Highway & Antique Alley • Bridgeville, DE • (302) 337-3137 Open Daily 9:00AM - 6:00PM 7

Business Report | August 2016


HEALTH Work underway on new campus

In early May, the Delaware Health Resources Board approved Bayhealth’s Certificate of Public Review on a $300 million health campus project in southern Delaware, clearing the way for construction. Site work is underway, and crews are hard at work clearing the property for construction of the approximately 437,000 square-foot hospital and outpatient center just off Route 1 in Milford. According to Whiting-Turner, extensive site preparation must take place on the 165-acre health campus property, including work on the construction of a storm water management pond on the south end of the site. Dozens of construction vehicles are also working to clear debris and other structures from the property. Scheduled to admit its first patient in 2019, the health campus will include a six-story hospital with an expanded emergency department, additional operating and cardiac procedure rooms, all private patient rooms, and a cafeteria with outdoor seating. Additional services will be available in a separate 70,000 square foot outpatient center located on the health campus. Visit ImagineDE.com for the most upto-date information on the health campus project.

Beebe program recognized

Beebe Healthcare’s Patient Experience team will be recognized during a national conference for its Compassion Recognition Program. Beebe’s Patient Experience team had heard of the importance of empathy training at previous regional and national patient experience conferences, however there was no clear-cut program to follow, so they created their own. The planning for the Compassion Recognition program took more than a year. Classes were then held over the course of 2015, with 2,120 Beebe team

Work has begun on the new Bayhealth health campus which will open in 2019.

members attending 120 sessions - 96 percent of all team members. It was this success that Press Ganey, the national organization for patient experience, recognized and wanted to share during its conference in November. Beebe’s Patient Experience Team submitted an application, which was accepted. “Our application was much different from what Press Ganey often receives for national conference in that we are actually going to provide a mini Compassion Recognition session for participants,” said Catherine Walls, patient experience program coordinator. “We have been to past conferences and everyone talks about creating empathy training, but we are actually going to show Press Ganey conference attendees how we did it and give them a taste of one of the sessions.” In addition to presenting at the national Press Ganey conference, the Beebe team will also be presenting at a regional National Association of Healthcare Access

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Business Report | August 2016

Management conference in October in Rhode Island.

Two join board of directors

Rehoboth Beach business leaders Michael Meoli and Eric Sugrue have joined the Beebe Healthcare Board of Directors. Meoli has been a McDonald’s franchisee for 22 years. He owns and operates 14 restaurants. He is a board member of the Rehoboth/Dewey Chamber of Commerce and the Downstate Meoli Advisory Board for WSFS Bank. He was appointed to the National McDonalds System Economics Team. Meoli has a bachelor of science in hotel/restaurant management from Shepherd University in Stepherdstown, W.V. Sugrue Sugrue is president and managing partner of the Big Fish Restaurant Group, which is comprised of 10 restaurants, as well as catering and wholesale businesses. He serves on the board of the Delaware Restaurant Association. He has a bachelor’s degree in business administration from the University of Delaware.


HEALTH

Chef gives back to cardiac patients Chef Miguel Cuevas joined Beebe Healthcare in 2015 as the Ornish Reversal Program chef to provide culinary expertise and plant-based nutrition information to cardiac patients at Beebe Healthcare. “Before I started working with the Ornish Reversal Program, I was working in the restaurant industry. It was a very hectic profession and I had a very stressful job. Because of that, I didn’t make time for myself and started to neglect my health,” recalls Chef Cuevas. “I was born with a heart condition, but that’s when I really started to get very, very sick; I was afraid my heart was giving up.” He finally went to the hospital and was admitted for an emergency valve replacement. His doctors couldn’t believe he made it through the procedure – that’s how bad his heart was. “As I was recovering from the emergency procedure, I asked God to give me an opportunity which would still allow me to enjoy cooking but would be less stressful,” Chef Miguel said. “After my recovery, I spent a year in Mexico training the food service staff of an orphanage. This work was life changing.” When he returned to the United States, Chef Miguel learned of an opening for a chef with the Ornish Reversal Program at Beebe Healthcare in Lewes. “It was perfect timing. I didn’t know much about the area — it was four hours away from my home — but I knew that the work would be one of the most meaningful things I could do in my career,” recalls Chef Miguel. For the next year, he commuted back to New York every weekend so his family didn’t have to move and his daughter could finish her senior year of high school. “Today, I feel privileged to be able to help Ornish Reversal Program participants. For many, as it was for me, having heart surgery is the easy part – knowing what to do after that is the hard part,” said Chef Miguel. Chef Miguel understands the hesitation some feel when first coming into the Ornish Reversal Program. For many, it is a new way of thinking about food and of preparing food. No special equipment is needed. They just need to apply basic cooking techniques and have knowledge of alternative foods and cooking solutions. “The primary ingredient needed for cooking within the Ornish Reversal Program

nutrition guidelines is an open mind, and the primary competition for cooking with whole foods is fear,” Chef Miguel said. “Our culture promotes fast food monsters; convenience is killing us. Cooking at home is the best option because it allows people to be in charge of

their health.” Chef Miguel recommends stocking a healthy pantry and not buying bulk junk foods. Instead, buy fresh, local products. Set a goal to prepare at least one meal per day and you will see results. “It’s going to taste better, it’s going to be cheaper, and it’s going to be healthier,” he said.

Chef Miguel enjoys sharing his passion for healthy food with the Ornish clients.

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Business Report | August 2016


Allison Stine named Realtor of the Year SUPPORT FOR GARRETT - On June 8, Nanticoke Health Services organized a community photo as part of widespread support for local Little League player Garrett Rogers, who was involved in an accident in May. Nanticoke Health Services and its medical staff donated $1,200 in donations to Garrett’s family. Pictured, Lilia Kulmaczewski, chief compliance officer; Lori Lee, assistant vice president of nursing; and Dr. Alvaro Buenano, president of medical staff, presented a check with a copy of the photo to Tracey Gray, Garrett’s aunt. Follow Garrett’s journey on Facebook at www.facebook. com/GMoneyStrong.

SCAOR welcomes new CEO

The board of directors of the Sussex County Association of Realtors (SCAOR) has hired a new chief executive officer (CEO) who will manage the county’s only real estate trade association and oversee services to its more than 1,500 realtor members. Merritt Burke IV, Fenwick Island’s town manager since 2012, will begin his duties at SCAOR on Monday, Aug. 8. The CEO position at SCAOR has been vacant since the departure of Ruth Briggs King, who served as executive vice president and chief executive officer from 2007 until earlier this year. “The search committee and the board of directors conducted an extensive nationwide search before ultimately deciding on a highly qualified candidate right here in our own backyard,” says Frank Serio, 2016 president of SCAOR. Burke has a long history in southern Delaware, beginning with his days as an intern for then Delaware Gov. Thomas R. Carper

Jr., in 1997. He worked in tourism, education, sales, traffic safety and real estate development, before beginning his career in public service in 2010, when he was named the town manager of Bridgeville. “As soon as I saw Burke this position advertised, I knew it would be a great opportunity for me and my family,” says Burke, who holds a master’s in public administration degree from the University of Delaware and a bachelor’s degree in political science from Washington College. “I’m looking forward to this new opportunity and I thank the board of directors for the confidence they’ve placed in me.” He resides in historic Milton with his wife, Linda, and their four children.

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Business Report | August 2016

At a formal gathering of its members on Thursday, June 23, the Sussex County Association of Realtors (SCAOR) selected a past chairperson of one of its most important committees as the winner of the association’s most prestigious annual honor. Bethany Beach Sussex County Realtor Allison Association of Realtors Stine, who headed 2016 President Frank Serio the association’s with 2016 Realtor of the Multiple Listing Year Allison Stine during an awards ceremony in Service (MLS) Georgetown on Thursday, committee in June 23. 2015, was named Realtor of the Year for 2016, as voted on by a select committee of SCAOR members. Stine is now eligible for the title of Delaware Realtor of the Year, which will be announced by the Delaware Association of Realtors during a ceremony at Dover Downs on Thursday, Oct. 6. Stine has a long list of professional accomplishments, among them heading the Allison Stine Team Real Estate office, with locations in Bethany Beach and Wilmington. She holds many certifications from the National Association of Realtors and is a member of the Long and Foster Gold Team board of directors. She has also been very involved in her community through the years. SCAOR also named western Sussex Realtor Dustin Parker as its 2016 Good Neighbor of the Year. Parker was recognized for his work as vice-president of the Bridgeville Lions Club, as well as with the Sussex Academy, the Woodbridge Little League, and with Empowering Solutions, which provides humanitarian assistance to residents of Cameroon. The June 23 gathering also doubled as a celebration of the 100th anniversary of the realtor brand, which is being recognized throughout the nation in 2016.


Georgetown Farmers Market

Get everything you need from local farmers and vendors every Wednesday from 3 to 6 p.m. through Aug. 31, at 16 Mile Brewery on South Bedford Street in the Sussex County Seat, as the Greater Georgetown Chamber of Commerce (GGCOC) and one of Delaware’s leading craft breweries present the 2016 Georgetown Farmers’ Market. This is the second year the GGCOC has partnered with the locally owned and operated brewery for the farmer’s market, relocating after several successful years at the community park on North Bedford Street. The partnership allows not only greater exposure for the market, but also for 16 Mile, which offers tours and tastings to the general public on a regular basis. Over the last two decades or so, farmers’ markets have begun springing up in small towns and communities all throughout the United States. They all have three main goals. They are: • For farmers to earn fair prices for the fruits of their labor by selling directly to consumers. • For consumers to gain access to fresh, nutritious, local produce. • For communities to regain a figurative “town square,” experiencing the many positive outcomes of foot traffic and animated public space. To learn more about the Georgetown Farmers’ Market, visit the chamber’s website at www.georgetowncoc.com.

RIBBON CUTTING - The Greater Seaford Chamber of Commerce welcomed its newest member, One Direction Insurance, with a ribbon cutting ceremony in Downtown Seaford recently. Attending the ceremony were owners Jeffrey Benson, Precious Benson and their son Christian, Jeffrey’s mom Nanette Mann, Pastor Andre Alexander, Lady Nakhia Alexander, Keith Adams, Dupree Johnson, Marvin Morris, Mayor David Genshaw Councilwoman Grace Peterson, GSCC Board President Rob Harman, The City of Seaford staff and chamber members. One Direction Insurance is located at 221 High St., Ste. 105, Seaford. For more information, visit their website, www.onedirectioninsurance.com or call their office at 853-2841.

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Business Report | August 2016


GUEST COLUMN

Group focuses on healthy oceans By Janis Markopoulos

Owner, Delmarva Board Sports, Rehoboth Beach

I’ll put this simply: without a clean, safe, and healthy ocean in Delaware, we wouldn’t be in business. That’s why our customers come to the shore. Because of this fact, we are always concerned about the next threat to our tourism dependent business, be it climate change, oil drilling, wind farms, or pollution. But how can we stay informed on all of these issues and proposed offshore projects? How can we make our voices heard? Small tourism and recreation business owners like us don’t have the time to monitor all of these issues. Luckily, a new ocean planning body seeks to become a one-stop shop for us to make sure our oceans stay healthy and our businesses sound. I’m referring to one of the major initiatives of the Mid-Atlantic Regional Planning Body (RPB), a group consisting of state, federal, and tribal representatives that have authority in the ocean. Under this particular initiative, when a project like an offshore

12

Business Report | August 2016

wind farm is proposed, the relevant government agencies, project proposers, and stakeholders will be brought together as soon as possible to begin hashing out their differences. In 2010, the RPB was charged by President Obama’s National Ocean Policy to create a plan to better manage ocean resources — as well as the human uses that rely on those resources, like fishing, surfing, boating, diving, and beach going. The RPB has released their draft Ocean Action Plan (OAP). There is a lot at stake in Delaware. The local tourism and recreation industry supports almost 19,000 jobs per year and is worth $580 million annually in GDP. Our coastal communities can’t risk this economic dynamo with poor ocean management decisions, like the recent decision to open up the Mid-Atlantic to offshore oil drilling. (Luckily that decision was overturned after coastal communities raised objections.) A less recent, but powerful example of

poor ocean management decisions was the New Jersey medical waste debacle in the late 1980s. Who doesn’t remember the photos of hypodermic syringes washing onto beaches? Those horrific photos resulted from poor management of an oceanfront waste facility. Through better data, increased communication, and more collaboration, ocean planning through the RPB can help avoid situations like that into the future. The RPB is working on solving other issues too, like ocean acidification, ocean trash, and ocean recreation, so join the process and bring up your issue. People wishing to comment can do so online at midatlanticocean.org/youroceanplan/. An old saying goes, “If you aren’t at the table, you’re on the menu.” Take this opportunity to speak your mind and protect the largest economic driver in coastal Delaware: a tourism and recreation industry built on a healthy, clean, and safe ocean.


TOURISM

Beyond the Boardwalk in Southern Delaware By Tina Coleman

Southern Delaware Tourism

Like the force exerted by the moon on the tides, our beaches are a powerful force in drawing visitors to Southern Delaware. The beaches are such a huge draw, in fact, that many visitors never consider exploring beyond the high tide line to discover what other treasures Sussex County has to offer. This is why Southern Delaware Tourism works so hard to let visitors and potential visitors know that there’s a lot more to love about Sussex County. It’s also the inspiration behind our tagline, Beaches are just the beginning. In order, though, to encourage our visitors to expand their horizons we have to engage their interest. A publication of the University of Wisconsin Cooperative Extension’s Center for Community Economic Development outlines four general categories of tourists’ interests, paraphrased below. There will generally be some overlap between the groups. They are: 1. Ethnic, arts, and people: They immerse themselves in the community. For them, tourism is an opportunity for education and personal development. They actively visit ethnic communities, participate in community festivals, visit art galleries and

museums, attend concerts and theater performances, and interact with local residents. 2. History and parks: They devote time to enjoying the scenery, contemplating a sense of place, reflecting on the past and photographing the experience and visit historic sites and homes, museums, gardens, and state and national parks. 3. Active outdoor: They are outdoor enthusiasts who vigorously enjoy parks and nature areas. They hike, backpack, camp, fish, sail and boat, hunt, swim, play tennis and/or golf. 4. Urban entertainment: They’re on the go day and night, enjoy social interaction, young men and women with higher incomes, shop ‘til they drop, attend sporting events, visit theme parks, go clubbing and dancing, etc. The key to effectively spreading the word about all that Southern Delaware offers (and to spreading our considerable tourism wealth throughout the county) to such a diverse pool of potential visitors lies in capturing their imaginations by giving them enough information about the many different activities, events, and attractions so each will find something that appeals to them and that will inspire them to venture beyond the beach and boardwalk. With this knowledge, visitors are able to craft for themselves a deeper, richer experience of Southern Delaware during their summer vacations when, perhaps, a bad sunburn or a rainy day leads to exploration rather than simply curling up in

their hotel room in front of the TV – and it encourages them to return during the off season to explore further. To communicate the availability of this diversity of experiences, our office carries out a carefully crafted marketing plan using digital, TV, and print outlets. We also speak directly to consumers via a monthly consumer newsletter called e-Scapes which is distributed to a growing list of more than 15,000 interested visitors and likely visitors. Not only does the newsletter inform readers of a given month’s events, but it includes save-the-dates for the next two months’ events along with links to arts and entertainment, history and heritage museums, pet friendly accommodations, farmers markets, our state parks and refuges, a form to order our Visitors Guide, our website and social media links, a recipe from a Culinary Coast™ chef, and more. Southern Delaware Tourism also offers high visibility ad space to local tourism partners in the e-Scapes sidebar. If you are interested in more information about e-Scape advertising or other ways to promote your business to visitors, contact Lana O’Hollaren at lanao@ VisitSouthernDelaware.com.

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Local: 302.381.9249 Toll Free: 866.939.SAIL 13

Business Report | August 2016


PERSONNEL FILE Herr named to TAB Amy Herr, director of risk for Trinity Logistics, was selected as a carrier arbitrator for the Transportation Arbitration Board (TAB) by application and board decision. She was personally endorsed by the president of CCPAC for this role.

Herr

Bohall named executive chef

For Jordan Bohall, the transition to Bethany Blues a year ago was a smooth one. Attracted by the rustic, barbecue-centric menu and the team oriented management philosophy, Bohall stepped out of the fine-dining/ catering arena. Now, Bohall a year after accepting the chef de cuisine position, he’s been

september september

Business Report Business Report On The

MOVE

promoted to executive chef at Bethany Blues of Lewes. Former Executive Chef, Michael Reiley, was promoted to culinary director for both locations. Bohall has been learning in the kitchen since he was 14-years-old, when he began his journey at a sub shop. When he came to train under Gary Beach at the Marlin Moon Grille, that set the stage for his ascent into kitchen management. He then studied under Mike Clampitt, where he learned the ins and out of good management.

Goodman named board president

Sussex County Habitat for Humanity Board of Directors welcomes its new president, Kathy Goodman of Ocean View. Previous board president Scott Lanham stepped down on June 30, having completed his second consecutive Goodman term. Sussex Habitat directors are limited to two consecutive terms allowing for smooth transitions of leadership, cultivation of new directors, and infusion of fresh ideas. A real estate agent with Re/Max by the Sea in Bethany Beach, Goodman has served on the board for several years, most recently as vice president. Her service with Habitat started with a post-Hurricane Katrina trip to the Gulf Coast followed by leading two consecutive Women Build projects in Sussex County. In 2009, Goodman received the local and state level Good Neighbor Award for her involvement with Habitat. Lanham will continue to be involved with Habitat on the ReStore and property acquisition committees.

Burgos receives promotion

Moving people or products, transportation is essential to business. Spotlight your business and tell our readers how you are ON THE MOVE. Along with a half page ad, we will include a 500 word article about your business. With a third page ad, you'll receive a 250 word article. All articles to be written by our staff writer. Contact an Advertising Representative today.

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Alex Burgos of First State Manufacturing has been promoted to assistant manager of production overseeing the cutting area, commercial and government projects as well as sharing oversight of product engineering. “Alex has been with First State for over 14 years,” said Burgos President and CEO Eli Valenzuela. “He has worked his way through the production line moving from upholstery to sewing to product engineering and then supervising the cutting

area, truly growing with us.”

Karnes joins Home Team Realty

Sean Steward, sales manager and Frank Parks, broker/owner at Home Team Realty, are pleased to announce the addition of Tammy Karnes. Karnes grew up in a military family, finally settling in Glen Burnie, Md., where she met her husband and raised three daughters. She moved to the Eastern Shore in 1999 where she worked as a realtor for Old Bay Realty and specialized in development and new construction for 11 years. Karnes moved to Seaford in 2013 where she has been working at Seaford Middle School as a paraeducator in special programs and The Boys and Girls Club in Milford. She is working toward a degree in elementary education.

Twiford named project superintendent Longtime project superintendent Howard Twiford has joined The Whayland Company to oversee construction of the new 37,000-squarefoot clubhouse being constructed at the Peninsula on the Indian River Bay Twiford community in Long Neck. He will oversee the project until its expected completion later this year. “I’ve done a lot in the way of highend millwork over the years and have run projects of all different scopes, so I’m excited to be overseeing this project,” says Twiford, who has a more than 20-year relationship with the Delmarva commercial construction company. Among other projects in the past, Twiford, a 51-year-old father of two, spent many years working for the University of Maryland system.

Active Adults Realty welcomes agents

Three agents have joined the Active Adults Realty team in Lewes. Owners Kathy Sperl-Bell, broker and Bill Bell, associate broker, are pleased to welcome Audrey Hammond, John Beck and Michael J. Malone. Audrey Hammond, a native Delawarean, worked for years in the hos-


pitality industry and short term commercial leasing for Simon Malls. Audrey earned her realtor license this past spring. John Beck has a bachelor of science in industrial distribution from Clarkson Hammond University and a masters degree in business from the University of Buffalo. He moved to southern California to become Watson McDaniel’s West Coast regional manager. In 2008, John retired and started his own business selling engineered pipeline Beck products. In 2013, he came to Delaware with his wife, Donna, also a realtor with Active Adults Realty. Michael J. Malone comes to Active Adults Realty with an extensive background in the construction industry and in golf course management. Malone With previous experience in Pennsylvania real estate, Mike earned his Delaware realtor license earlier this year.

science in nursing from Kutztown University. She also has a certification in medical-surgical nursing. Geary has more than nine years of experience in registered nursing. Previously, Tyra worked as a charge nurse on a rehabilitation unit. She has an Geary associates degree in nursing science. Dixon-Parker was hired as a licensed practical nurse PRN to provide skilled nursing to homebound patients and education to patients and their families under the direction of the registered nurse case manager. She brings 19 years of experience with previous roles as a certified nursing Dixon-Parker assistant and licensed practical nurse. Katrina is pursuing her bachelor of science in health care administration from Strayer University.

Lifeguards to be recognized

On Thursday, Aug. 18 at 6 p.m., The Bethany-Fenwick Area Chamber of Commerce will present the 2016 Lifeguard Award Celebration with a beach BBQ and bonfire. This annual event honors the outstanding men and women of the local lifeguard patrols including Bethany Beach, Delaware Seashore State Park, Fenwick Island, Middlesex Beach, North Bethany Beach, Sea Colony and South Bethany. One member from each of the seven patrols will be named the 2016 “Lifeguards of the Year” as voted by their fellow lifeguards and selected by their captains. The Chamber will also present a check for $500 to the towns of Bethany Beach, Fenwick Island and South Bethany to help fund continued lifeguard service on the weekends after Labor Day, the traditional end of lifeguard season.

PHC at Nanticoke welcomes staff

Peninsula Home Care, an award winning home care agency on the Lower Shore of Delmarva, welcomes three new staff members - Melissa Keiper, Tyra Geary and Katrina Dixon Parker - to the Delaware team in Seaford. Keiper Keiper brings 11 years of nursing experience to her role as a clinical manager – performance improvement. Previously, she worked for Penn State Health Care Partners Integrated Network assisting patients in the Medicare Shared Savings Program. Melissa received her masters of science in nursing/master of business administration in health care management from the University of Phoenix and her bachelor of 15

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BUSINESS LICENSES BRIDGEVILLE Alejandrino Castrejon; 20734 Sanfilippo Rd., Bridgeville; professional and/or personal services C&M Farms LLC; 11433 Michael Ave., Bridgeville; reconciliation purpose code CAMDEN Anderson, Jason F., HP Construction; 115 N. Main St., Camden; contractorresidential Keshav Inc.; 4 E. Camden Wyoming Ave., Camden; retailer-food (except restaurant) DELMAR J&J Tool Sales LLC; 4996 Blackwater Branch Rd., Delmar; retailer-various products DOVER ABC Delaware Retail LLC; 1616 S. Governors Ave., Ste. 24, Dover; retailerelectrical goods Ashburn Country Meadows LLC; 827 Walker Rd., Ste. A., Dover; residential contractor/developer Ball, Sherrie, Yoshevik; 46 Manor Dr., Dover; retailer-dry goods & apparel Braxton, Jeffery, In the Trenches Linemen Camp; 948 Carrington Dr., Dover; professional and/or personal services Chaiyo LLC; 1030 Forrest Ave., Ste. 116, Dover; retailer-restaurant Chubbs Food Truck, Chubbs Chicken Food Truck; 54 Fairway Lakes Dr., Apt. I33, Dover; retailer-restaurant DJ’s Masonry LLC, DJ General Repair, LLC; 2407 Pearsons Corner Rd., Dover; drayperson/mover Diamond Motor Sports; 3500 Peachtree Run Rd., Dover; wholesaler-any products Future Field Generals; 28 Tudor Ct., Dover; professional and/or personal services Groves, Sharon R.; 121 W. Loockerman St., Dover; professional services-counselor Guinns Customs; 259 Fawn Haven Walk, Dover; personal service-motor vehicle service Hush Puppies Retail Inc., Chaco; 1131 N. Dupont Hwy., Dover; reconciliation purpose code Igitfit; 480 Country Dr., Apt. D, Dover; retailer-dry goods & apparel Imperial Care; 8 The Green, Ste. 8026, Dover; direct care worker 16

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Innovation Behavior Services LLC; 219 Carter Rd., Dover; professional and/or personal services-unclassified Jackson, Deborah A., Kenakreations; 320 W. Wind Dr., Dover; wholesaler-any products Joswick, Allison K.; 1656 Cypress Branch Rd., Dover; professional and/or personal services Lorena Barrios; 200 Beechwood Ave., Trlr. 29, Dover; professional and/or personal services Myers Realty LLC; 1056 S. State St., Dover; professional services-real estate broker Natori Home Care Services; 353 N. Governors Ave., Dover; professional and/ or personal services One More Mod LLC; 157 Woodsdale Ave., Dover; retailer-various products Over the Top Transportation LLC, Caribbean Market & Multi Service; 239 W. Loockerman St., Dover; retailer-food (except restaurant) Peace Together; 277 Gunning Bedford Dr., Dover; professional services-counselor Perfect Under Pressure; 327 Paradee Dr., Dover; professional and/or personal services Portillo’s Group, LLC, Portobella Pizzeria; 1618 S. Governors Ave., Dover; retailer-restaurant Sully’s Vaport Shop; 4019 S. Dupont Hwy., Ste. A, Dover; retailer-electrical goods Tooles, Melissa K., Tooles Therapeutic Services; 2010 Sycamore Ct., Unit 4, Dover; professional services-counselor Tucker’s Son Construction; 2199 Kitts Hummock Rd., Dover; contractorresidential West, Doncheline L., Little Blessings; 543 Crawford Ave., Dover; professional and/or personal services Yaya, Bruce; 1130 Charles Dr., Dover; professional and/or personal services GEORGETOWN Augusto & Sons Landscaping LLC; 21 Carriage Ln., Georgetown; contractorresidential El Porvenir Distributor LLC; 24629 Dupont Blvd., Georgetown; wholesalerany products Gibbs, Jack D.; 2 Booker St., Georgetown; personal services-general repairperson Mota, Juan A., Paintersrus; 830 E. Market St., Georgetown; contractor-residential

Redners Markets Inc.; Shoppes at College Park, 515 College Park Ln., Georgetown; retailer-petroleum products Super Maids; 22651 Sussex Pines Rd., Georgetown; professional and/or personal services GREENWOOD 2nd Amendment Arsenal; 4753 Shirleys Rd., Greenwood; retailer-various products Kauffman, Randal S., Kauffman Design & Drafting; 14347 Sawmill Rd., Greenwood; professional and/or personal services KMP Services LLC; 13 Petunia Rd., Greenwood; contractor-residential KNS Enterprises LLC, Lock Stock and Barrel; 125 Marsh Branch Rd., Greenwood; retailer-various products Owens Station Shooting Preserve; 602 Hunters Grove Rd., Greenwood; professional and/or personal services HARRINGTON Cohen, Lynzi R., Cuties ‘n Crayons Childcare; 1656 Little Mastens Corner Rd., Harrington; professional and/or personal services Combs, Hannah B., Delmarva Land Management; 3867 Burrsville Rd., Harrington; professional and/or personal services-unclassified K&K Contracting LLC; 328 Weiner Ave., Harrington; contractor-residential Patternson, Tyler M., Patterson Property Management; 220 Simmons St., Harrington; professional and/or personal services Williams, Cameron, Cameron Williams Consulting; 200 S. West St., Harrington; professional and/or personal services LAUREL Family Dollar Stores of DE LLC, Family Dollar Stores #1015; 1118 S. Central Ave., Laurel; tobacco products retailer Get ‘R Done Mechanical & Millwork; 231 Lewis Dr., Laurel; contractor-residential Hensey Hideaway Stables; 34164 Hitch Pond Rd., Laurel; professional and/or personal services Lancaster Carpentry; 29888 Turkey Knob Ln., Laurel; contractor-residential Lint Sportswear; 29096 Sussex Hwy., Laurel; wholesaler-dry goods apparel etc. Owens, Patricia P., Sandhill Produce; 8365 Woodland Ferry Rd., Laurel; retailerfood (except restaurant)


Parkinson Projects; 14313 Sycamore Rd., Laurel; retailer-furniture & fixtures Priceless Styles; 1001 S. Central Ave., Laurel; professional and/or personal services Workhorse Trucking LLC; 35643 Woods Ave., Laurel; drayperson/mover LEWES Blue, Betty Faye, Vineyard Massage & Facials; 17605 Nassau Commons Blvd., Lewes; professional and/or personal services Ciabattoni, Mandy R.; 31297 Lakeview Blvd., Lewes; professional services-counselor Coco, Garrett E., Coco’s Custom Tile; 33898 N. Heron Dr., Lewes; contractorresidential D’Ambrogi, Catherine A.; 100 Dove Dr., Lewes; professional and/or personal services Dale F. Sutherland MD, LLC; 35573 Peregrine Rd., Lewes; professional services-medical office Focus Behavioral Health at Beach LP; 33712 Wescoats Rd., Unit 4, Lewes; professional services-psychology office Improve Sussex LLC; 22948 Pine Rd., Lewes; contractor-residential JBP Builders LLC; 33163 Jolyns Way, Lewes; contractor-residential Lingo, Robert W., III, RWL Consulting; 30882 Mills Ridge Rd., Lewes; professional and/or personal services-unclassified Pennington Contracting; 23401 Dogwood Ct., Lewes; contractor-residential Pillar Homeare LLC; 1521 Savannah Rd., Unit 2, Lewes; professional/and are personal services Pleasants, Heather M., Seniors Acting Up; 34341 Summerlyn Dr., Apt. 306, Lewes; professional and/or personal services Rousseau, Jonathan; 17359 Graceland Dr., Lewes; transportation agent Wallace, Marcia L., MLW Consulting; 31643 Exeter Way, Lewes; professional and/or personal services Walter, J. Bryan, Del-Mar Consulting Services LLC; Angola Crest II, 23306 Martin Ln., Lewes; professional and/or personal services MILFORD Dollar Tree Stores Inc., Dollar Tree #06234; 28263 Lexus Dr., #15-19, Milford; retailer-various products

Fashiondey Boutique; 8152 Calhoun Rd., Milford; retailer-dry goods & apparel Haggerty, Ann Marie; 6336 Cedar Neck Rd., Milford; professional and/or personal services Los Chacales Drywall LLC; 907 SE Front St., Milford; contractor-residential M&L Health Services Inc.; 107 Russell Dr., Milford; wholesaler-any products Olbrich, Cheryl A., Cheryl’s Creations; 804 SE 3rd St., Milford; retailer-dry goods & apparel Pond View Land Holdings LLC; 2135 Milford Harrington Hwy., Milford; residential contractor/developer Rangel, Randy, Alpha Tree and Lawn Care; 16286 Abbotts Pond Rd., Milford; professional and/or personal servicesunclassified MILLSBORO Annie’s Amusements; 25006 Pot Bunker Way, Millsboro; amusement machine owner (decals) Back Bay Center LLC; 26506 Victorias Landing Rd., Millsboro; commercial lessor Bowler, Edward, Ed Bowler Uber; 23089 Pine Run, Millsboro; transportation agent Corso, John, Evergreen Lawn Service; 32473 Mariners Way, Millsboro; professional and/or personal services Cypress Tree Care LLC; 33529 Fox Run Rd., Millsboro; professional and/or personal services Deroo, Mary, Mary D’s Dog Training; 32610 River Rd., Millsboro; professional and/or personal services Mumford, Shaunna Q., Kibibi Hair Bar; 26863 Bethesda Rd., Millsboro; retailervarious products Relentless Love Photography; 22519 Careys Camp Rd., Millsboro; photographer Sea Care LLC; 200 Millstone Ln., Millsboro; professional and/or personal services Serviss John, John Serviss Consulting; 25609 John J. Williams Hwy., Millsboro; professional and/or personal services Village Green Flowers, Kitty’s Flowers Laurel LLC; 29787 John J. Williams Hwy., Millsboro; retailer-florist Yeshua LLC; 35476 Bayview Ln., Millsboro; contractor-residential SEAFORD Adriyan Rae LLC; 505 Linden St., Seaford; professional and/or personal services Alpha Wave Power Connections Inc.;

27218 Beaver Dam Branch Rd., Seaford; contractor-residential Feenix Group; 23000 Sussex Hwy., Seaford; professional and/or personal services Healthy Hair Clinque; 1580 Middleford Rd., Seaford; personal services-beautician Little Blessings; 21227 Atlanta Rd., Seaford; professional and/or personal services Maclean, Alexander M., Elemental Systems; 23116 Meadow Wood Ct., Unit 524, Seaford; retailer-various products Parsell Funeral Enterprises Inc., Watson-Yates Funeral Home & Crematorium; 609 E. King St., Seaford; professional services-funeral home Sabino, Rosario A., In & Out House Cleaning Services; 901 Midway Ln., Seaford; professional and/or personal services-unclassified Seymore, Lynana; 9479 Meyer Ln., Seaford; professional and/or personal services-unclassified Tidewater Digital Properties; 18 Tidewater Dr., Seaford; retailer-various products Tranquil Dove, The; 10372 Old Furnace Rd., Seaford; professional and/or personal services Wyatt Construction LLC; 377 Graham Branch Rd., Seaford; contractor-residential SMYRNA ABC Delaware Retail LLC; 70 E. Glenwood Ave., Smyrna; retailer-electrical goods Blackbird Holdings Company LLC; 434 Blackbird Forest Rd., Smyrna; wholesaler-any products Childress, Caitlin A., Lularoe by Caitie Childress; 233 Southern View Dr., Smyrna; retailer-dry goods & apparel Ellmore, Tiffany, Ellmore Enterprise; 71 Juniper Ct., Smyrna; professional and/ or personal services Golden Bowl Inc., Golden Bowl Chinese Restaurant; 27 E. Glenwood Ave., Smyrna; retailer-restaurant Jay Seen Investments LLC; 89 Salerno Dr., Smyrna; commercial lessor Strong Tower Landscaping LLC, Jorge L. Rosa; 122 E. Pembroke Dr., Smyrna; contractor-residential Tiffany Hernandez, 12 Juanita Ct., Smyrna; professional and/or personal services Web N App LLC; 58 Burnside Dr., Smyrna; professional and/or personal services 17

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COVER STORY

Shown is the Heritage Shores sign on U.S. 13, one mile south of Route 404, in Bridgeville. Turn here to explore our shopping, dining, golf and homes anytime. Heritage Shores is a premier community of homeowners, paired with an award-winning public golf course, casual dining, event and shopping venues, all right here in Bridgeville, Delaware. The signs are visible from US 13, but what is life really like down Heritage Shores Drive? Is this local Active Adult community really active? Is 55 and better actually better here? Heritage Shores’ homeowners are quick to praise the 55+ lifestyle offered at this resortstyle community. Eager to share reasons why they’ve chosen to live here, they explain just how easy it is to enjoy daily life at Heritage Shores. After working in NYC for more than 25 years, Bob and Pat Sweet were the first residents to settle with developer Brookfield Homes in 2005, when Heritage Shores was still under construction. “When we first moved in, there was not a tree, not even a shrub. It’s been so neat to see it all come together,” they recall. “Brookfield has delivered everything they promised, back when all we could see were blueprints and 3-D models,” they confide. After looking in several states, one big selling point for the Sweets was Heritage Shores’ location, which they describe as the “crossroads to the East Coast.” Pat explains, “We can visit family in Long Island, take an easy ride to the beach, or get to Florida without getting caught up in the crazy DC traffic.” For Tina Hill, a major highlight of living 18

Business Report | August 2016

here is Heritage Shores’ commitment to resident activities. “This place was intentionally designed to encourage socialization. Every community has a clubhouse, but ours has two dining venues: Passwaters Restaurant and the 1730 Tavern, which gives you choice and the opportunity to socialize as you like. The Sugar Beet Market is wonderful, too – another low-key venue to meet for lunch, grab a glass of wine and pick up something fun from one of the local vendors,” she explains.

With fabulous meals as a regular option, keeping active becomes an important consideration. Fortunately, Heritage Shores offers residents their choice of sport and wellness activities throughout the year. The newly renovated state-of-the-art Wellness Center houses fitness rooms and an indoor pool. Outdoors, you can play tennis or pickleball, swim, walk the property or, of course, golf. The Arthur Hills designed course was voted “Best in DE” for 2015-16 by Golf

Heritage Shores homeowners enjoy picturesque views of greens and ponds throughout the community. Photo by Alan Goldstein


Digest. Many homes throughout the community have golf course views, and visitors and homeowners alike can enjoy the lush landscapes. Bob Sweet jokes that his backyard, viewing the greens and a pond, is “like our own little nature preserve.” Not a golfer? Neither was Phil Clark, until he moved here. He encourages non-golfers to join one of the community’s golf leagues; there are 9-hole and 18-hole leagues for both men and women. “If you do great, everybody cheers. If you mess up, they say, ‘Good practice shot,’” he laughs. Community Manager Scott Diamond says, “Living here, you have an opportunity to have fun and try something new almost on a daily basis. You can explore new personal interests and goals with the many programs that are offered.” The Activity Center staff plans a full calendar of events and activities for the residents, from new homeowner orientation to concerts and entertainment. Tina Hill enjoys the variety of activities available. “There are physical activities like golf and bocce, which are as much social as physical. You are instantly welcomed into a group activity.” She continues, “There are just as many quiet activities, like cards, table games, crafting and quilting, pool leagues and woodworking. The options cover the gamut for men, women, singles, and couples.” The first floor of the Clubhouse houses a pool room, craft rooms and a full woodshop for resident use. The Sweets sum up their thoughts on living in Heritage Shores after more than ten years, “We enjoy it just as much now as did when we moved in.” For more information on Heritage Shores community, golf, dining and shopping, please visit us at One Heritage Shores Dr., Bridgeville, DE, just south of Rt. 404 on US 13, or online at www.HeritageShores. com.

Sugar Beet Market is the newest place to meet for lunch, shopping or Happy Hour. Enjoy food & drinks indoors or outside, looking over the golf course and taking in weekly live entertainment. Open to the public seven days a week. Photo by Wayne Fairchild

Drive down past Heritage Shores Circle to see the golf greens, tennis courts and Heritage Shores Clubhouse, surrounded by homes and the beauty of Sussex County, Delaware. Photo by Alan Goldstein 19

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Open to the public year-round

Heritage Shores

Picture yourself here! Playing your best game on the challenging Arthur Hills designed course. Grabbing a brew and bite to eat at the 1730 Tavern. Enjoying a delicious meal with friends at Passwaters Restaurant. Sipping a glass of wine and taking in live entertainment on the Boardwalk at the Sugar Beet Market. Walking in to your perfect home after a full day of fun at the pool. Make your dream a reality! Located just south of Rt 404 on US Rt 13 in Bridgeville, DE 20

Business Report | August 2016

www.heritageshores.com

302.337.9926


Enjoy your golden years at The Manor House If you are trying to decide if the Manor House is right for one or both of your parents, the best way to understand the transformation that occurs once someone moves into this Seaford continuing care retirement community is to talk to the children of Manor House residents. “My wife and I were so pleased that my parents decided to move into an Acts community, primarily because of their improved quality of life,” said Ken Gates of Elkton, Md. “After living in the comfort of the home they owned for over 50 years, we were increasingly concerned about the possibility of social isolation and worried about how they would maintain their home. They now enjoy new friends, numerous on-site and off-site activities, a maintenance-free home, great meals and ready access to health care.” Ken’s parents, Eugene and Joan Gates, moved into the Manor House in 2014. The Manor House is one of 21 communities owned and operated by Acts Retirement-Life Communities, the largest non-profit owner of continuing care retirement communities (CCRC) in the country. In a CCRC, residents enter the community while still independent, enjoying a variety of services and amenities as they continue to explore new goals and opportunities in retirement. If their health changes, long-term care is available on the Manor House campus, at no additional expense. For the Gates family, this was not a quick and easy decision. Both in their 80s, Eugene and Joan were happy in their home. Eugene was concerned about how he would spend his time in a retirement community, and wondered about the financial implications of the move. Now, they both enjoy a more active lifestyle, even representing the Manor House at the organization’s “OlympiActs” competition as members of the shuffleboard team. With the knowledge that the Acts Samaritan Fund is available should they ever experience financial challenges, the Gates have the peace of mind of knowing that their future health care needs will be met at the community. This assurance is welcomed by Ken, who like most children, was concerned for their parents’ well-being as they age and their health begins to change. “While I hope neither of my parents will need assisted living or skilled nursing care, we must be realistic and recognize this is always a possibility,” Ken stated. “Had they been living in their house or some other non-continuing care community, and one of them suddenly needed a higher level of care, it would prob-

The Gates Family - parents, Joan and Eugene Gates, son, Ken Gates, daughter, Cindy Lynk. Joan and Eugene moved into the Manor House in 2014, leaving their home of 50 years. Today, they enjoy a more active lifestyle and don’t have to worry about the possibility of needing a higher level of care. The Manor House will provide that if necessary.

ably mean they would be separated by many miles. Now, if one of them temporarily or permanently needs a higher level of care, it means they will only be a walk down the hallway from each other. That is comforting.” Under the Acts Life Care program, monthly fees do not change as a result of needing a higher level of care. This makes the financial side of living at the Manor House predictable. The active and healthy lifestyle at the Manor House also appeals to children who want their parents to be engaged and happy during this phase of life. The Manor House features the Wesley Wellness Center, which serves both Manor House residents and the local community with a variety of aquatic and land fitness programs designed to keep older adults active and healthy in retirement. According to Lisa Dorio of Ocean Pines, Md., her mother, Gerry Phillips, was quite insistent about her choice of retirement communities. “Mom called me up and told me, ‘I’m going to live at an Acts community,’” Lisa said. At the time, Gerry was living in South Carolina. “She wanted to find one that was close to one of her children. We were a little skeptical, but she was adamant that this was what she wanted, so I visited with her and saw what she was talking about. “We also looked at other places, but none

had the same appeal as Acts. That, combined with the strong reputation and history of the organization, led to a very positive impression.” Acts communities can be found in eight states in the Eastern United States, ranging from Pennsylvania to Florida. Acts residents often take advantage of this network of communities when vacationing or even transferring from one community to another. Lisa knew that her mother would be undertaking quite a change, after having lived in South Carolina for so many years. She could see her mother was becoming overwhelmed with managing her property, and was ready to spend her time on other pursuits. And, with the peace of mind that comes with entering an Acts community, Lisa was able to feel better about her mother’s living situation. “I don’t worry about my mom, either from a security or health standpoint,” Lisa said. “Even when she walks her dog at night, I know there’s a security person who tells her he’ll ‘keep an eye on her’ while she’s out.” And the active way of life and social connections means that when Lisa wants to visit, “Mom says, ‘Let me check my calendar.’ She’s so happy with the decision and so are we!”

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Understanding the different types of IRAs By Matthew Parker I.M. Financial Services

An individual retirement arrangement (IRA) is a personal retirement savings plan that offers specific tax benefits. In fact, IRAs are one of the most powerful retirement savings tools available to Matt Parker you. Even if you’re I.M. Financial Services contributing to a 401k or other plan at work, you should also consider investing in an IRA. What types of IRAs are available? There are two major types of IRAs: traditional IRAs and Roth IRAs. Both allow you to make annual contributions of up to $5,500. Generally, you must have at least as much taxable compensation as the amount of your IRA contribution. But if you are married filing jointly, your spouse can also contribute to an

IRA, even if he or she does not have taxable compensation. The law also allows taxpayers age 50 and older to make additional “catch-up” contributions. These folks can put up to $6,500 in their IRAs. Both traditional and Roth IRAs feature tax-sheltered growth of earnings. And both give you a wide range of investment choices. However, there are important differences between these two types of IRAs. You must understand these differences before you can choose the type of IRA that’s best for you. Traditional IRAs Practically anyone can open and contribute to a traditional IRA. The only requirements are that you must have taxable compensation and be under age 70. You can contribute the maximum allowed each year as long as your taxable compensation for the year is at least that amount. If your taxable compensation for the year is below the maximum contribution allowed, you can contribute only up to the amount you earned. Your contributions to a traditional IRA

may be tax deductible on your federal income tax return. This is important because taxdeductible (pretax) contributions lower your taxable income for the year, saving you money in taxes. If neither you nor your spouse is covered by a 401k or other employer-sponsored plan, you can generally deduct the full amount of your annual contribution. If one of you is covered by such a plan, your ability to deduct your contributions depends on your annual income (modified adjusted gross income, or MAGI) and your income tax filing status. You may qualify for a full deduction, a partial deduction, or no deduction at all. What happens when you start taking money from your traditional IRA? Any portion of a distribution that represents deductible contributions is subject to income tax because those contributions were not taxed when you made them. Any portion that represents investment earnings is also subject to income tax because those earnings were not previously taxed either. Only the portion that Continued on page 27

LAUREL

310 N. Central Ave. Laurel, DE 19956

302-875-7591

Celebrating Over 115 Years Serving Delmarva

Auto • Home •Life • Financial Services

REHOBOTH

19606 Coastal Hwy., Rehoboth Beach, 19971

302-227-4726

MILLSBORO

117 Main St., Unit 1 Millsboro, DE 19966

302-934-9006 MILFORD

15 N. Walnut St. Milford, DE 19963

We have been and always will be there for you.

1-800-999-7518

VISIT OUR WEBSITE: www.insurancechoices.com

for an online quote or to report a claim.

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Business Report | August 2016

302-422-9626

SALISBURY

109 Poplar Hill Ave. Salisbury, MD 21801

443-944-9682


Volunteers help CHEER thrive By Carolyn M. O’Neal

CHEER Community Relations Director

CHEER, Inc. has been promoting healthy and active lifestyles for seniors in Sussex County for 45 years. Organized in 1971 as a private, non-profit agency, today CHEER serves over half of Sussex County’s 50-plus population through an array of programs. The Nutrition Program serves 273,000 meals per year. The program’s seven activity centers throughout the county provide companionship and fun to active seniors. The Personal Care Program provides personal assistance to seniors in their homes with their daily activities of living, plus the adult day program provides a safe, stimulating and secure environment for dementia patients. The Transportation Program’s fleet of 15 handicapped accessible mini-buses provides transportation for seniors to and from the activity centers, bank, grocery store, and other destinations. CHEER’s Hospitality Program has several buildings available for rent to the public for special events and meetings. No other senior care provider in Sussex County offers the overall lifestyle that CHEER does to help keep seniors healthy, active, and in their own homes. However, these services would not be possible without the dedicated support of CHEER’s volunteers. Without each one of them, CHEER would not be able to do the many things it does daily. Volunteers are the lifeblood of many of the services CHEER provides. CHEER encourages volunteer involvement and participation in all of its programs and services. Sometimes the needs are simple and limited while other people require more complex, on-going assistance. Can you spare two hours a week to deliver Meals on Wheels to a homebound neighbor? As a volunteer you will be helping improve the quality of life for your neighbors who can no longer cook for themselves. Many times, volunteer deliverers are the only contact a senior may have with the outside world that day. Many churches and civic groups use this opportunity to put their community service commitment to use. Businesses, banks, insurance companies, utility companies, lawyers’ and doctors’ offices allow their employees to rotate participation in delivering meals as their way of giving back to the community that helped support their business. Perhaps you would like to teach a class in arts and crafts at a local CHEER activity center, or share your computer knowledge with seniors. Would you enjoy meeting people by

volunteering to be the receptionist at an activity center, or gain satisfaction by driving a senior to a doctor’s appointment? Every volunteer effort, no matter how great or small, touches a life. CHEER volunteers donated 49,505 hours in 2015. There is an opportunity to contribute for everyone. It is the dedication and skills of a wide variety of people who give of them-

selves that help to insure that our county’s senior citizens receive the respect, dignity and support they each deserve. CHEER needs volunteers to help deliver Meals on Wheels in the Laurel and Seaford areas. Please make a difference for someone in your community. Contact CHEER today at 302-515-3040.

Lifestyle Taking Care of our Sussex sex County Neighbors

Volunteer Opportunities

Congregate and Homebound Meals

Personal Assistance and Adult Day Program

CHEER

Lifestyle Senior Activity Centers

Hospitality Venues Transportation

�ro�o�ng �e�lthy �nd ����e �ifestyles for Seniors in Sussex County! Your neighbors need you. Volunteerr now! no

CHEER, Inc.

546 South Bedford Street • Georgetown, DE 19947 7 302-515-3040 • FAX 302-515-3071 www.cheerde.com like us on facebook 23

Business Report | August 2016


Act today, avoid financial regrets By Melinda Tingle and John Rittenhouse Financial advisors, Edward Jones Investments

“Regrets? I’ve had a few.” – Frank Sinatra. Sinatra, one of the most famous entertainers of the 20th century, did things his way, but he was also familiar with remorse. He’s not alone, of course. We all deal with regrets – and financial ones are among the most troublesome.

Here are the leading financial regrets, according to a recent survey by Bankrate. com, along with some suggestions for avoiding them: • Not saving for retirement early enough – This was the top regret expressed by survey respondents. Saving and investing early for retirement offers you two key benefits. First,

John F Rittenhouse Sr, Financial Advisor

559 N. Hall St. Seaford, DE 19973 302-629-6094 Melinda R Tingle, Financial Advisor

204 E. Front St. Laurel, DE 19956 302-875-0355

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Business Report | August 2016

the more time you give growth-oriented investments, the greater their growth potential. And second, by saving and investing for retirement early in your career, you will likely need to put away less money each year than you would if you waited until, say, your 40s or 50s. So, if you aren’t already doing so, contribute as much as you can afford to your IRA and your 401(k) or similar employer-sponsored plan. And increase your contributions every time your salary rises. • Not saving enough for emergency expenses – You can’t plan for all expenses. Your furnace might die, your car may need a major repair, you may incur a sizable doctor’s bill – the list goes on and on. If you don’t have the money available to meet these costs, you might be forced to dip into your long-term investments. That’s why it’s important to maintain an emergency fund, containing three to six months’ worth of living expenses, in a liquid, low-risk account. • Taking on too much credit card debt – If you don’t overuse your credit cards, they can be handy and helpful in many ways. Try to keep a lid on your credit card debt, keeping in mind that your debt payments reduce the amount of money you have available to invest for your long-term goals, such as a comfortable retirement. • Not saving enough for children’s education — This may be perhaps the most difficult regret to address – after all, it’s not easy to save for your own retirement and simultaneously put money away for your children’s college educations. However, if you can afford to save for college, try to do so in as advantageous a manner as possible. • Buying a bigger house than you can afford – If you tie up too much money in mortgage payments, you will have less to contribute to your various retirement accounts. And while home equity certainly has some value, it generally does not provide you with the same liquidity – and probably not the same potential for growth and income – as an investment portfolio that’s appropriate for your needs and risk tolerance. So, think carefully before purchasing that big house – you might be better served by scaling down your home ownership and ramping up your investments. You can’t avoid all the doubts and misgivings you’ll encounter at various stages of your life. But if you can reduce those regrets associated with your finances, you could well increase your satisfaction during your retirement years. This article was written by Edward Jones for use by your local Edward Jones financial advisors, Melinda Tingle in Laurel and John Rittenhouse in Seaford.


Covering Your Assets: Ethics of Protection By: Michele Procino-Wells

Too often, asset protection is viewed as the equivalent to fraud or lying about the value of one’s bounty. However, legitimate asset protection planning is nowhere near the threshold of unlawful conduct, and does not even involve the concept of “hiding” assets or avoiding the genuine assessment of penalties, fines, or taxes. By contrast, authentic asset protection involves complex, savvy, and preventative pre-planning strategies designed to anticipate upcoming claims or valuations – and arranging valuable property in a way that legally avoids unnecessary exposure to risk. More simply, the process entails recognizing regulatory permissions and using those permissions to the planner’s advantage. Practically speaking, asset protection occurs every day in one form or another. For example, forming a corporation, limited liability company, or non-profit organization works to limit potential exposure to liability and – in the context of a non-profit – exposure to unnecessary tax. Maximizing

deductions on a tax return is another way to protect assets by reducing the taxable income as much as possible – because why pay more taxes than necessary? Moreover, many couples execute a pre-marital agreement prior to tying the knot – because what can be more romantic than a legal separation of assets prior to saying “I do?” Joking aside, each of these examples represents a legal – and socially acceptable – form of asset protection planning, and all are considered perfectly ethical options for those looking to avoid hazardous financial jeopardy. Asset protection is not only ethical, it is essential. As with any area of the law, asset protection planning – particularly involving the anticipatory Medicaid recipient – is not without its detractors. One of the most common “ethical” arguments made against asset planning for Medicaid eligibility centers around the notion that any person who can afford to pay for long-term care, even for a short while, should do so instead of placing the burden on the backs of taxpayers. However, we invite those advancing that

argument to consider the true costs of longterm care for an elderly couple in Delaware: a staggering $100,110.00 per resident, or $200,220.00 per year for Mom and Dad to stay together. For the vast majority of aging Americans, this sum would assuredly deplete even a sizable nest egg within 2-3 years, leaving absolutely nothing for future generations, grandchildren, special needs family members, or charitable bequests. However, by transferring assets in a timely manner to an irrevocable trust, all or most of these assets will be preserved for use by beneficiaries. In the long run, allowing wealth to trickle down to the next generations helps increase financial security, avoid dependence on government assistance, and may help some beneficiaries reach a greater potential in their business or academic endeavors. It is hard to find anything unethical about that. If you are considering asset protection planning, we encourage you to call us at 302-628-4140 to schedule a consultation. We can help you properly prepare for not only your future, but the future of your children and future generations.

“I told mother her pie recipe would always be kept within the family. I promised daddy that the farm would be too.” If leaving a legacy to the next generation is important to you, we can help. To learn more call 302.628.4140 to schedule a consultation. Planning today to protect your family’s tomorrow. w ww .pww law .c om

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Business Report | August 2016


Medicare 101: Know your benefits By Avery Hall Benefit Solutions Perhaps you are nearing retirement age, over age 65 and still working, or you simply want to understand how Medicare works. Read on to learn more about each part of Medicare from our licensed insurance agents at Avery Hall Benefit Solutions. What is Medicare? Medicare is a federal program that provides health insurance for citizens and certain permanent legal residents. Eligible recipients include those who are age 65 or older, younger than 65 with certain disabilities, or any age with End-Stage Renal Disease. There are four types of Medicare. Medicare Part A helps cover inpatient care in hospitals, skilled nursing facilities, and hospice. Generally, there is no monthly premium if you qualify and have paid Medicare taxes while working. Medicare Part B helps cover medical services like doctors’ services, outpatient care, and other medically necessary services that Part A does not cover. Medicare Part B has a monthly premium associated with it; the pre-

mium is determined by your income. Many individuals choose to purchase a Medicare Supplement insurance policy, such as a Medigap plan, to help cover Part A and B deductibles, copayments, and coinsurance. These policies are sold by private insurance companies and are secondary to Original Medicare. Medicare Advantage Plans, also known as Medicare Part C, are combination plans managed by private insurance companies approved by Medicare. They typically are a combination of Part A, B and sometimes D coverage, but mostly cover medically necessary services. These plans replace Medicare and are able to set their own copays, deductibles, coinsurances, and out-of-pocket maximums. Medicare Part D is prescription drug coverage and is available to anyone with Medicare. It is a federal program that subsidizes the costs for prescription drugs. These plans are offered by private insurance companies and will involve a monthly premium. When can you sign up? There are three enrollment periods in which you may sign

up for Medicare. Initial Enrollment Period is when you first turn age 65. You have three months before and three months after the month you turn 65 to enroll. If you are collecting Social Security, you will be automatically enrolled in Medicare. If you are not collecting Social Security, you will have to enroll in Medicare yourself; you can do this online, by phone, or by visiting your local Social Security office. General Enrollment Period: If you didn’t sign up when you were first eligible, you can sign up starting Jan. 1 - March 31. However, you may incur a penalty by signing up late. Special Enrollment Period: If you work past age 65, once you are ready to enroll in Medicare, you will have to prove that you had employer coverage in order to be enrolled and to avoid the late enrollment penalty. The first step in choosing any health insurance plan is to determine what you need. Let a licensed insurance agent at Avery Hall Benefit Solutions walk you through the parts of Medicare and help you choose a benefit plan that suits your needs.

Your Delmarva Insurance Partner Cindy Whaley

Cassie Smith

Marti Wright

Kristin Lockerman

AVERY HALL BENEFIT SOLUTIONS Medicare Supplements Employer Benefits Individual Health

Mary Mengason

Alyssa Sinagra

Susan Brown

averyhall.com

Joy Marshall

BENEFITS | COMMERCIAL | PERSONAL 800.787.6044 Salisbury, MD | Easton, MD | Bridgeville, DE | Seaford, DE

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Business Report | August 2016


IRAs Continued from page 22 represents nondeductible, after-tax contributions (if any) is not subject to income tax. In addition to income tax, you may have to pay a 10 percent early withdrawal penalty if you’re under age 59 unless you meet one of the exceptions. If you wish to defer taxes, you can leave your funds in the traditional IRA, but only until April 1 of the year following the year you reach age 70. That’s when you have to take your first required minimum distribution from the IRA. After that, you must take a distribution by the end of every calendar year until your funds are exhausted or you die. The annual distribution amounts are based on a standard life expectancy table. You can always withdraw more than you’re required to in any year. However, if you withdraw less, you’ll be hit with a 50 percent penalty on the difference between the required minimum and the amount you actually withdrew. Roth IRAs Not everyone can set up a Roth IRA. Even if you can, you may not qualify to take full advantage of it. The first requirement is that you must have taxable compensation. If your taxable compensation is at least $5,500 in 2015 (unchanged from 2014), you may be able to contribute the full amount. But it gets more complicated. Your ability to contribute to a Roth IRA in any year depends on your MAGI and your income tax filing status. Your allowable contribution may be less than the maximum possible, or nothing at all. Your contributions to a Roth IRA are not tax deductible. You can invest only after-tax dollars in a Roth IRA. The good news is that, if you meet certain conditions, your withdrawals from a Roth IRA will be completely free from federal income tax, including both contributions and investment earnings. To be eligible for these qualifying distributions, you must meet a five-year holding period requirement. In addition, one of the following must apply: • You have reached age 59 by the time of the withdrawal • The withdrawal is made because of disability • The withdrawal is made to pay firsttime homebuyer expenses ($10,000 lifetime limit from all IRAs) • The withdrawal is made by your beneficiary or estate after your death

Do you have an advance directive? By Delaware Palliative

As you begin the next chapter of your life, have you considered your advance directive? Unfortunately, only about 25 percent of Americans have documented their future healthcare wishes in writing in the form of an advance directive. It is important to understand that the right time to make your wishes known is while you are still in good health. While making healthcare decisions is often difficult in the best of circumstances, having others make the decision for you is even more difficult. Each of us has the right and ability to make our wishes known. By allowing our healthcare providers and our loved ones to know what we want, you’ll ensure the right decisions are made. Advance directives give you the ability to document the types of

healthcare you do and do not want, and to name an “agent” to speak for you if you cannot speak for yourself. When we put off documenting our wishes through an advance directive, too often the result is family conflict, stress and confusion at a time when you are most vulnerable and cannot speak for yourself. The Delaware Palliative team, a program of Delaware Hospice, is an expert at guiding people through the process of advanced healthcare planning. We can provide assistance to you, a loved one or your healthcare provider. Delaware Palliative can be reached by calling 800-838-9800 or www.delawarepalliative.org. Delaware Palliative urges you to have the conversation. Don’t wait for “the right time” to talk about advance directives with your family; let retirement open the door for you and start the conversation today.

Sunday Hugs We may not be nationally recognized in the delivery of hugs, but Mary thinks we are. When coping with a serious illness we can help alleviate symptoms and reduce stress with care delivered right to your home. We partner directly with your physician, adding an extra layer of support to the curative care you are already receiving. Care that helps people like Mary feel good enough to capture every hug. Call us to see how palliative care can improve your quality of life at 800-838-9800. www.delawarepalliative.org

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Business Report | August 2016


Beebe offers cardiac care program Beebe Healthcare has had a cardiac program for more than three decades, a vascular program since 1990 and has offered cardiac diagnostics and monitoring since 1978. Over the years, we’ve expanded our services to keep pace with new developments and technology. Our team includes experienced interventional cardiologists, heart surgeons, cardiologists, vascular surgeons, electrophysiologists, physician assistants, nurses and other specialized health professionals who perform advanced procedures in our state-of-the-art cardiac cath labs, vascular labs and operating rooms. Beebe offers cardiac and vascular care through advanced medical programs such as interventional cardiology, electrophysiology, cardiac and vascular surgery, diagnostic testing and cardiac rehab. Our Vein Center provides screening and treatment for varicose veins, venous insufficiency and venous disease. For more information, call the Hastings HeartCare Center at 302-645-3258 or visit www. BeebeHealthcare.org. Beebe Healthcare is a proud provider of the Ornish Reversal Program. This program is nationally recognized — through the results of more than 35 years of peer-reviewed, published research — for preventing, stopping, and even

reversing the progression of heart disease. Participants have reported that they no longer have chest pain, they have more energy, their cholesterol levels and blood pressure have lowered, and they have kept off weight lost while taking part in the program. They also have reported that they have been able to reduce the amount of medication they took for years. The Ornish Reversal Program adds to Beebe’s spectrum of heart care and allows Beebe to help patients learn how they, themselves, can actively participate in reversing their heart disease. The program teaches participants to adopt a healthy lifestyle based on the four key elements: nutrition, fitness, stress management, and love and support. Participants that qualify for the program will attend 18, four-hour sessions at the Rehoboth Beach Health Campus. For more information, call the Ornish Reversal Program at Beebe at 302-645-3514 or visit www.BeebeHealthcare.org/ornish. In 2016, Beebe Healthcare celebrates its 100th Anniversary. Free events and seminars are planned throughout the year. To learn more about Beebe’s history and to find a calendar of events, visit www.beebehce.org/100thanniversary.

GIRLS NIGHT OUT - The Fifth Annual Girls Night Out, sponsored by i.g. Burton and First State Manufacturing, raised $5,000 for the Delaware Breast Cancer Coalition (DBCC). Over 200 attendees witnessed the crowning of the 2016 Most Marvelous Man of Milford, Scotty Crothers of First State Manufacturing and the 2016 Most Marvelous Mascot of Milford, Banneker Bulldog. For more information about Delaware Breast Cancer Coalition, call 302-644-6844 or visit www.debreastcancer.org. Pictured from left: Connie Holdridge, DBCC; Sue Ryan, DBCC; Cindy Small, GNO committee member and CCGM board member; Kathy Jackson, GNO committee member; Vicki Cooke, DBCC executive director; Jo Schmeiser, CCGM executive director; Laurie Judd, CCGM administrative assistant. 28

Business Report | August 2016

Keep your mind sharp as you age By Osher Lifelong Learning Institute

“Some people have said ‘successful aging’ is an oxymoron,” noted Dilip Jeste, director of the Stein Institute for Research on Aging at the University of California, San Diego. But researchers now believe that the future of successful aging will increasingly depend on cognitive and emotional health, and that cognitive decline is not an inevitable part of the aging process. New findings offer a striking model of aging as a potential time of brain health and growth. Mental stimulation, and social and creative outlets can provide the opportunity to lead better quality lives filled with more knowledge and wisdom—and an increased capacity to contribute to society. “Getting creative in your later years is a self-fueling engine,” wrote Gene Cohen, late director of George Washington University’s Center on Aging, Health & Humanities. “The more you do, the more you can do.” The University of Delaware is proud of its history as one of the country’s first and largest lifelong learning cooperatives, nationally recognized for programs that provide creative outlets, mental stimulation, and social connections that positively impact quality of life. With locations in Dover, Lewes, Ocean View, and Wilmington, UD’s Osher Lifelong Learning Institutes are membership organizations for adults 50 and over to learn, teach and travel together. With no exams or grades, course offerings include literature, history, creative writing, music, art, science, wellness, current events, languages, and more. Fall registration is taking place now, with most courses starting in September. To learn more, visit www.lifelonglearning.udel.edu, or call 1-866-820-0238.


BEEBE HEALTHCARE

ORNISH REVERSAL PROGRAM

Be Restored

Ornish reversal program

Beebe Healthcare is proud to announce that the Ornish Reversal Program is now open at the Beebe Health Campus on Route 24 in Rehoboth Beach. This program is nationally recognized—through the results of more than 35 years of peer-reviewed, published research—for reversing the progression of heart disease. THE ORNISH REVERSAL PROGRAM FOCUSES ON FOUR IMPORTANT AREAS OF YOUR LIFE FITNESS: personalized, moderate exercise STRESS MANAGEMENT: learn to cope with or manage stress GROUP SUPPORT: connect with others NUTRITION: develop a low-fat, whole foods, plant-based eating plan.

For more information, please visit www.beebehealthcare.org/ornish.

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Be prepared with proper insurance By Carol Kinsley

“M Insurance Services has been around for more than 30 years and we have an exciting plan for the future. Our area of Sussex County is experiencing exponential growth,” said Bill Biordi, who is the owner of the agency and handles the life and health insurance at the agency. “We are here to service all customers, whether they’ve been here a long time or are newcomers. We offer good, affordable insurance.” M Insurance Services is a local, independent agency, representing many carriers. “We can insure almost any risk,” Biordi said. “We carry many different forms of insurance lines to help our customers. We’re in a unique position. We market, sell and service the Quality of Life insurance, which you don’t have to die to use.” The Quality of Life insurance program offers a complete policy for life’s challenges and opportunities. Preparing for the uncertainties of the future means having many options available when you need them. The Quality of Life insurance program

M

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has you covered. This innovative policy can provide life insurance protection, benefits for illness, supplemental retirement income and long-term wealth accumulation all in one policy. This policy can build cash values in a number of ways. This policy can credit interest based in part on the movement of a stock market index. Also included is a built-in accelerated death benefits rider in the event of a qualifying chronic, critical or terminal illness. The Quality of Life insurance program can also help provide tax free income over time to help supplement retirement income. Since you do not have to die to receive these benefits, they are called “Living Benefits.” M Insurance has a contract with Goodville Mutual, a regional, faith-based company. Goodville offers insurance for auto, home, business, farm and churches and a very competitive tradesmen package Biordi said. Jessica Bowden, who has been with the agency since 2003, added, “We can be extremely competitive with home and auto insurances, particularly if we bundle

them.” Bowden handles personal lines of insurance, including homeowner’s, renters, mobile home and condo, rental protection, and flood insurance. M Insurance Services can even insure coastal properties with competitive rates. “We have carriers that will insure close to the water,” Biordi said. Mechelle Ray handles commercial lines, including coverage for property, liability, inland marine, commercial vehicles, and workers compensation. With the Goodville contract, Ray has a liability package for tradesmen that is affordable and gives good coverage. “We have wonderful staff here,” Biordi said. “Kelly Collins is our bookkeeper and office manager and has been with the agency since 2008.” Other essential personnel are Kaitlin Bratten and Harriet Hannah, both customer service representatives. “It’s a small office. We work well together,” Biordi continued. “We are also excited about our new commercial,” Biordi said. “Check it out on TV, our website at www.minsuranceservices.com and our Facebook page.” M Insurance Services is located in the Savannah Square Shopping Center at 32183 N. DuPont Blvd., Unit 9, in Dagsboro. Call 302-732-6655 or drop in to discuss good, affordable insurance.

HOME • AUTO • BUSINESS Call us today for a quote and start saving! 302-732-6655 www.minsuranceservices.com


GUEST COLUMN Entrepreneurship in America By SBA Regional Administrator Natalia Olson-Urtecho

Americans of every (star and) stripe came together on Independence Day in their own way to celebrate the 240th birthday of our great nation. Some attended fireworks shows, some grilled out with their families and friends, while others made their way down crowded highways to beaches and mountains. Still others put on their work clothes and continued chasing their piece of the American dream – be it punching a clock or running their own business. Amongst all of those in every category are millions of immigrants who came to the United States because they know this is the land where anything is possible. This is the land of the immigrant’s dream – we are a country of immigrants after all… people who have come seeking a better life in the land of opportunity. We at the U.S. Small Business Administration know that dream, and every day we work to make it reality for all. Across the United States, immigrants are starting and building successful businesses that create good American jobs and promote our country’s economic growth. These businesses form the fabric of our communities, and are part of our uniquely American heritage. According to Time Magazine, immigrants to the U.S. are twice as likely to become entrepreneurs, and 44 percent of new tech startups in Silicon Valley had at least one immigrant founder: Google’s Sergey Brin, eBay’s Pierre Omidyar, and Tesla Motors’ Elon Musk are each serial entrepreneurs who founded companies worth tens or hundreds of billions of dollars and employ tens of thousands. Immigrants, or their children, started more than 40 percent of Fortune 500 companies, which collectively employ over 10 million people and generate annual revenue of $4.2 trillion. Right here in Continued on page 32

Finding the right hearing aid By Carol Kinsley

“Hearing aids come in all different shapes and sizes. They’re not one-sizefits-all,” cautioned Katherine Engle, audiologist at Nanticoke Ear, Nose, & Throat Associates in Seaford, Del. “Some fit in the ear; some behind the ear. Some are rechargeable for people with poor dexterity, such as stroke victims.” Whatever your preference, “you want to go to a licensed audiologist for good advice on what model and technology level hearing aid would be good for you,” Engle suggested. “Start with a diagnostic hearing test. Make sure there’s no medical hearing loss that could be fixed by a physician. After the test, talk to an audiologist about what is most appropriate to help your situation.” Engle has been an audiologist for more than 20 years. Originally

from Berlin, Md., she worked for Dr. Olekszyk in her first job after completing her doctorate at the University of Florida. “Now I’m back,” she said. The best thing about being an audiologist is getting to help people on a daily basis, Engle said. “I customize their treatment to what they really need for their daily environment. A hearing aid makes their qualify of life a little easier.” Hearing aids do need maintenance, she continued. Regular checkups are warranted. Engle noted that hearing loss has been linked to dementia and other medical problems. “A hearing aid can sometimes help with loneliness and keep other issues from forming, such as people isolating themselves. That’s characteristic of untreated hearing loss,” she said. Nanticoke Ear, Nose, & Throat is located at 900 Middleford Road, directly across from Nanticoke Hospital. For more information, visit nanent.org or call 302-629-9067.

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Business Report | August 2016


Aging successfully as a creative endeavor “Some people have said ‘successful aging’ is an oxymoron,” noted Dilip Jeste, director of the Stein Institute for Research on Aging at the University of California, San Diego. But researchers now believe that the future of successful aging will increasingly depend on cognitive and emotional health, and that cognitive decline is not an inevitable part of the aging process. New findings offer a striking model of aging as a potential time of brain health and growth. Mental stimulation, and social and creative outlets can provide the opportunity to lead better quality lives filled with more knowledge and wisdom—and an increased capacity to contribute to society. “Getting creative in your later years is a self-fueling engine,” wrote Gene Cohen, late director of George Washington University’s Center on Aging, Health

& Humanities. “The more you do, the more you can do.” The University of Delaware is proud of its history as one of the country’s first and largest lifelong learning cooperatives, nationally recognized for programs that provide creative outlets, mental stimulation, and social connections that positively impact quality of life. With locations in Dover, Lewes, Ocean View, and Wilmington, UD’s Osher Lifelong Learning Institutes are membership organizations for adults 50 and over to learn, teach and travel together. With no exams or grades, course offerings include literature, history, creative writing, music, art, science, wellness, current events, languages, and more. Fall registration is taking place now, with most courses starting in September. To learn more, call 1-866-820-0238 or visit www.lifelonglearning.udel.edu.

Project Management Certificate • Acquire new skills to manage any project, large or small • Meet the education requirement for your Project Management Professional (PMP®) credential • Hands-on experience using practical, use-it-the-next-day tools.

Register now! Course begins Sept. 14 For more information, call 302-831-7600, email continuing-ed@udel.edu or visit Classes offered www.pcs.udel.edu/project in Dover!

The University of Delaware Division of Professional and Continuing Studies is a Registered Education Provider (R.E.P.) with the Project Management Institute (PMI). PMI, PMP, and the PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc. MB070014

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Business Report | August 2016

MB080116

Safiya Davis is a UD alumna and a graduate of the Project Management Certificate.

Continued from page 31

Delaware, immigrant-owned businesses like the Sussex Pain Relief Center operated by Dr. Manonmani Antony are fostering vitality, creativity and diversity in our entrepreneurial ecosystem. Here in Delaware, Dr. Antony tapped into business financing and mentoring through the SBA and SBA-backed score to take her from successful physician to small business success story. In 1993, Dr. Antony found herself a stay-at-home mother and housewife in Canada, having been forced to emigrate from her native Sri Lanka by that nation’s civil war. Dr. Antony left her medical career behind in Sri Lanka, where she was a practicing physician and hospital director. With this forced “life re-boot” along with a post-immigration divorce behind her, Dr. Antony focused on building a new future on a new continent. She completed a residency in anesthesiology at Texas Tech University, followed by a fellowship in pain management at the University of Maryland. But, once again, the future took an unexpected turn, and difficulty in securing a U.S. work visa forced Dr. Antony to return to Canada in 2003. Undaunted, Dr. Antony continued her work as an anesthesiologist in Canada. In 2005, Dr. Antony secured a work visa as a pain physician for Kent and Sussex counties in Delaware. Finally, the future began to open up again. Once she was stateside again, Dr. Antony set her sites on opening her own medical practice. She found SCORE mentors to guide her through the process of becoming a business owner, mentoring her as a defacto advisory board and plugging her in to formal coursework on the ins and outs of business ownership. With new-found business expertise to match her medical know-how, Dr. Antony landed start-up financing and opened the doors of her own Georgetown practice – the Sussex Pain Relief Center – in July 2010. Just four short years later, the flood of patients treating with her growing practice spurred her to expand the practice. In May 2014, Dr. Antony constructed her own 8,000 square foot building to house her expanded practice. Today, Dr. Antony actively treats thousands of patients in her Delmarva practice, providing solid jobs and comprehensive pain treatment to Delmarva residents, right in their hometown. The Sussex Pain Relief Center is just one success story that goes to show that the “dream” isn’t just a dream, it’s an achievable goal. The Small Business Administration can help you reach those goals.


Vol. 19 No. 11 PRESIDENT

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Rachel Farris Elaine Schneider Tina Reaser Karen Cherrix Kimberly Beard

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Business Report | August 2016


BUSINESS DIRECTORY ACCOUNTING Horty & Horty, P.A. Doug Phillips, CPA, Cr.FA 302-730-4560 cpainfo@horty.com 3702 N. DuPont Hwy. Dover, DE 19901 ADVERTISING Morning Star Business Report Mike McClure 302-629-9788 302-629-9243 fax www.msbusinessreport.com sales@mspublications.com 951 Norman Eskridge Hwy. P.O. Box 1000 Seaford, DE 19973 ANTIQUES AND APPRAISALS Academy Street Antiques and Appraisals, LLC William Alexander Edward McWilliams 302-875-1111 P.O. Box 401 Laurel, DE 19956 ARCHITECTS & ENGINEERS Davis Bowen & Friedel, Inc. Michael Wheedleton AIA Randy Duplechain P.E. 302-424-1441 302-424-0430 Fax www. dbfinc.com milford@dbfinc.com 23 N. Walnut St. Milford, DE 19963 BUSINESS BROKERAGE Landmark Commercial LTD Licensed in DE, MD and VA Don Blouch 410-827-7200 410-827-7790 fax www.landmark-commercial.com broker@landmark-commercial. com P.O. Box 158 Wye Mills. MD 21679 CHAMBER OF COMMERCE Bethany-Fenwick Area Chamber of Commerce Kristie Maravalli 302-539-2100 302-539-9434 fax 34

Business Report | August 2016

www.bethany-fenwick.org info@bethany-fenwick.org 36913 Coastal Highway Fenwick Island, DE 19944 Central Delaware Chamber of Commerce Judy Diogo 302-734-7513 302-678-0189 fax www.cdcc.net jdiogo@cdcc.net 435 N. DuPont Hwy. Dover, DE 19901 Chamber of Commerce for Greater Milford Jo Schmeiser 302-422-3344 302-422-7503 fax www.milfordchamber.com milford@milfordchamber.com 411 N. Rehoboth Blvd. Milford, DE 19963 Georgetown Chamber of Commerce Karen Duffield 302-856-1544 302-856-1577 fax www.georgetowncoc.com info@georgetowncoc.com 827 E. Market St., PO Box 1 Georgetown, DE 19947 Lewes Chamber of Commerce Betsy Reamer 302-645-8073 Toll Free 877-465-3937 302-645-8412 fax www.leweschamber.com inquiry@leweschamber.com 120 Kings Hwy., P.O. Box 1 Lewes, DE 19958 Greater Millsboro Chamber of Commerce Amy Simmons 302-934-6777 302-934-6065 fax www.millsborochamber.com info@millsborochamber.com 102 Washington St., Suite 6 P.O. Box 187 Millsboro, DE 19966

Milton Chamber of Commerce Lisa Sumstine 302-684-1101 www.historicmilton.com chamber@historicmilton.com P.O. Box 61 Milton, DE 19968 Rehoboth Beach - Dewey Beach Chamber of Commerce & Visitor Center Carol Everhart 302-227-6446 302-227-2233 ext. 13 302-227-8351 fax www.beach-fun.com carol@beach-fun.com 501 Rehoboth Ave. Rehoboth Beach, DE 19971 Greater Seaford Chamber of Commerce Lynn Brocato 302-629-9690 302-629-0281 fax www.seafordchamber.com admin@seafordchamber.com 304 A High St. Seaford, DE 19973 EDUCATION Delaware Technical Community College Corporate and Community Programs Christopher M. Moody, Director (302) 259-6330 302-259-6759 fax www.dtcc.edu/continuingeducation cmoody@dtcc.edu Carter Partnership Center 21179 College Drive Georgetown, DE 19947 University of Delaware Professional & Continuing Studies Tara Kee 866-820-0238 302-831-3292 fax www.pcs.udel.edu continuing-ed@udel.edu

FINANCIAL Bank of Delmarva Scott Rukowicz 302-875-5901 302-875-1766 fax www.bankofdelmarva.com srukowicz@bankofdelmarva. com 200 East Market St. Laurel, DE 19956 County Bank 7 Sussex County Locations 302-226-9800 302-226-3182 fax www.CountyBankDel.com 19927 Shuttle Rd. (Main Office) Rehoboth Beach, DE 19971 Del One Federal Credit Union 10 Statewide Locations Amy Resh 302-672-1492 302-739-1790 fax www.Del-One.org amy.resh@del-one.org 270 Beiser Blvd. Dover, DE 19904 Delaware State Police Federal Credit Union Stephen Cimo 302-856-3501 ext. 120 302-856-2539 fax www.dspfcu.com scimo@dspfcu.com P.O. Box 800 Georgetown, DE 19947 Dover Federal Credit Union Six Statewide Locations Deb Jewell 302-678-8000 www.doverfcu.com 1075 Silver Lake Blvd. Dover, DE 19904 djewell@doverfcu.com Sussex County Federal Credit Union Jeffery Murphy 302-629-0100 www.sussexcfcu.com jmurphy@sussexcfcu.com 1941 Bridgeville Hwy. Seaford, DE 19973


FUNERAL SERVICES Watson Yates Funeral Home Gary Yates 302-629-8561 302-629-7961 fax Front & King St. Seaford, DE 19973 GRAPHIC/WEBSITE DESIGN Dean Design Marketing Group Stephanie Whitcomb 302-542-9550 www.deandesign.com thestudio@deandesign.com stephanie@deandesign.com 13 Water St. Lincoln, DE 19960 HEALTH Bayhealth Kent General Milford Memorial Pam Marecki 302-744-7013 302-735-3227 fax www.bayhealth.org pam_marecki@bayhealth.org 640 S. State St. Dover, DE 19901 Beebe Medical Center Kelly Griffin 302-645-3220 302-644-9032 fax www.beebehealthcare.org kgriffin@beebehealthcare.org 424 Savannah Rd. Lewes, DE 19958 Nanticoke Health Services Sharon Harrington 302-629-6611 302-629-3211 fax www.nanticoke.org harringtons@nanticoke.org 801 Middleford Rd. Seaford, DE 19973 INSURANCE Farnell & Gast Insurance Joe Gast, CPCU 302-629-4514 302-536-6257 fax www.averyhall.com jgast@averyhall.com cwilliams-wroten@averyhall. com

500 W. Stein Highway Seaford, DE 19973 Lyons Companies David F. Lyons, Sr. David F. Lyons, Jr. Lew Harrington 302-227-7100 www.lyonsinsurance.com info@lyonsinsurance.com 19643 Blue Bird Lane, Unit 8 Rehoboth Beach, DE 19971 INSURANCE M Insurance William Biordi, owner 302-732-6655 302-732-6485 fax www.insuranceservices.com info@insuranceservices.com 32183-9 N. Dupont Blvd. Savannah Square Shopping Center P.O. Box 8 Dagsboro, DE 19939 INTERNET SERVICE & WEB PAGE DESIGN Delmarva Digital Tim Smith 302-875-7700 302-875-8288 fax www.ddmg.net ddmg.netsales@ddmg.net 220 Laureltowne Laurel, DE 19956 INVESTIGATIVE & COLLECTION SERVICES Mohr Investigative Services, Inc. James W. Mohrmann 866-370-1004 www.mohrinvestigations.com jmohrmann@mohrinvestigations.com 9 East Loockerman Street, Suite 201 Dover, DE 19901 INVESTMENTS Edward Jones Glenn Sweeten, advisor 302-856-3083 www.edwardjones.com 505 W. Market Street Suite 145 Georgetown, DE 19947

JEWELERS Holland Jewelers 302-947-1200 Excellence since 1990! 20750 John J. Williams Hwy. Peddlers Village Lewes, DE 19958 www.hollandjewelersinc@ yahoo.com LEGAL Sergovic, Carmean & Weidman, P.A Attorneys At Law John A. Sergovic, Jr. Shannon D. Carmean Leslie Case DiPietro 302-855-1260 302-855-1270 fax www.scdelaw.com 406 S. Bedford Street Suite 1 PO Box 751 Georgetown, DE 19947

PORTRAITS Portraits In The Sand Dave Koster 302-226-9226 302-226-8424 fax www.portraitsinthesand.com businessreport@portraitsinthesand.com 110 White Oak Rd. Rehoboth Beach, DE 19971 PRINTING & PROMOTIONS Delmarva Printing & Design Darrell Fearin 410-749-6700 dmvprinting.com dfearin@dmvprinting.com Print Shack Inc. 302-629-4430 302-629-4056 fax www.printshackde.com 9203 Brickyard Road Seaford, DE 19973

Law Offices of Karen Y. Vicks, LLC 302-674-1100 888-598-8890 kvicks@vickslaw.com 500 W. Loockerman St. Suite 102 Dover, DE 19904 Smith Firm Michael R. Smith, Esq. Chad Lingefelder. Esq. Blake W. Carey. Esq. 302-875-5595 302-280-6592 fax 8866 Riverside Drive Seaford, DE 19973 302-703-6043 302-827-2046 fax 1917 Sea Air Avenue, Suite 2 Rehoboth Beach, DE 19971 MARKETING & PUBLIC RELATIONS Hook PR Group Patricia V. Rivera 302-858-5055 www.hookpr.com patricia@hookpr.com 135 2nd Street, 2nd Floor Lewes, DE 19968

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REAL ESTATE Callaway, Farnell and Moore, Inc. 302-629-4514 800-966-4514 www.cfmrealestate.com admin@cfmnet.com 500 W. Stein Hwy. Seaford, DE 19973 Coldwell Banker Resort Realty Skip Faust 302-227-5000 office 302-745-8764 cell 302-227-5008 fax www.skipfaust.com skip@skipfaust.com 20184 Coastal Hwy. Rehoboth Beach, DE 19971 YOUR BUSINESS Include your business in this directory. Rates are low; the potential to reach thousands of business-minded customers is great. Contact credman@ mspublications.com

Business Report | August 2016



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