Soft skills exercises

Encourage all participants to do all the exercises mentioned here. Emphasize that mistakes in practice can be corrected but there is no chance to correct mistakes on the field.

Exercise 1:

Your monthly target is fixed at 100 mixes based on the festival period. But you have sold 40 mixes till 15th of that month. In the next 15 days, 60 more mixes are to be sold. Explain how you will plan this using positive thinking skills.

Exercise 2:

A leading chain store has a good walk-in & inquiry for mixers and grinders that sell highend models of mixers and grinders. But for our brand, they have kept low & medium models on display. Today you couldn't demo the product to four customers even though they asked for it. If you have high-end model products on display, you are confident that you will be able to sell more. How would you handle this situation?

Exercise 3:

You are used to waking up with an alarm every morning. That day, the alarm went off as usual. But, you hit the snooze button and fell asleep. You get up late and get ready for work.Yourregularbusis15minuteslate.Youreachthestoreat11o'clock.Anhourlate.

Your superior had already told you that he would visit the store that day. Preethi the promoter is attending to two customers in front of your counter. What is your level of selfmotivationinthiscontext?Explainhowyouwouldhandlethissituation.

Exercise 4:

Show customers how you will greet them when they enter your store using non-verbal communication.Ithastobedifferentthanwhatothersdo.

In front of you at the same time, two customers are inquiring about the goods. Both are more likely to buy. One comes a second time. Another person has come to buy with his family.Howdoyouhandlethis?

Exercise 5:

You have been a promoter in the same store for the past four years. You have sold well there and made a good name. A famous chain store has opened a new branch. Your superior orders you to join there. At the store where you are currently working, you know the boss very well. So, you have some more benefits. And, there is a direct bus service from your residence. The new branch is far away. In which the manager will oversee the day-todaysales.Butthischangewillgiveyouanopportunitytoriseinthecompany.

Howwillyouapproach&handlethischange?

Exercise 6:

Some customers prefer to buy a mixer if the jar, motor, handle, color, and many other things suit their convenience and usage. How do you handle this as a promoter?

Exercise 7:

A big company has decided to give 200 mixers to its workers as a gift of arms and they have come to see the demo. You attended to them. They also decided on the Vidiem super BLU 650 watts mixer.

Same-day delivery is required. No store will keep that mix in stock. Explain how you will intelligently close this sale. Additional Information: It is a weekend and your warehouse is closed on that day. It is a holiday of volunteering and armed puja. Please keep in mind that your warehouse will not be unlocked for 3 days.

Exercise 8:

Your company is conducting a sales training course. That training course is conducted for your sales management. Conducted by the famous sales coach. Your superior has already told you that everyone should be in the training hall at 9 o'clock. But you go at 10 as usual. The coach lets you in without saying a word. But he only says that we are waiting for you for an hour. What will be your response and behavior at this time? Tell me how you feel. Thus, explain how you will value time in the future.

ROLE PLAY ON Converting Product Features into Benefits Customer

Divide the participants into groups of two.

Customer Vs. Promoter - Ask to role play.

All participants have to demo/see the products in this exercise once as a customer and again as a promoter. This exercise should be done for all mixers, grinders, and gas stoves.

Ask the customer to ask all sorts of pertinent questions based on their experience. Importantly, it is necessary to have questions to fully understand the features and benefits of the product.

You can do this exercise as many times as you like. If we make mistakes in this training hall we can correct them. But, there is no chance for customers to do anything wrong.

Tipsforthegrower

Whenalltheparticipantsaredoingtheroleplay, watch closely and point out their mistakes immediatelyandtellthemtocorrectthem.Ademois requiredforallproducts.

Shareyourfeedbackwiththem.Thiswillhelpthem todemoproperly.