Subject Line: Don’t Overlook Your EOB! Instructions: Copy all the graphics and content from this document and paste it into a blank email message to distribute to your employees. You can use the recommended email subject line above or write your own. Tips to personalize this email: Wrap up this email with a reminder about the health advocacy services available to employees through their health plan or another vendor. Provide contact information or a web address where employees can learn more and get answers to their questions.
An Explanation of Benefits (EOB) is a useful tool that can help you make sure you aren’t overpaying for your health care. Sometimes errors or fraudulent charges can appear on EOBs, which you can easily catch if you know what to look for. What is an EOB? An EOB is a statement from your insurance company that explains: • The cost of your care • Any discounts applied by your insurance company if you used an innetwork provider • The portion the insurance company paid • The amount you are responsible for The insurance company is required to generate an EOB when it receives a medical claim. If you don’t receive your EOB by mail, you can log in to the insurance company’s website or mobile app to view it. What should you do when you get your EOB? 1. Carefully review the information on your EOB to verify: • Dates of service • Services listed were actually the services you received • Provider charges align with any rates you may have negotiated