MITIE Pest Control “The Trusted Partner”
Customers & Case Studies
MITIE Pest Control Ltd, formally a family based company, Eagle Pest Control Services, was founded by Peter Trotman Senior in 1973. In July 2003, we joined forces with MITIE Group PLC, one of the leading forces in support services in the country. However, the family ethos still continues and the son of our founder, Peter Trotman Jnr is our current Managing Director. Some other information about us: • • • •
More than 4000 customers Client Turnover <8% p.a. Less than 1% staff turnover Turnover 2011/2012 - £12.5m
Our focus & speciality is to cater for large National clients with multiple outlets. From the M.D. to the person who answers the phone, ALL customer facing staff are trained in pest control. We give our people the best, products & equipment so we can provide quality work & high levels of 1st time fix.
216 x Operational Service Staff • BPCA Part 1&2 standard or RSPH equivalent • Registered Basis Prompt members (CPD Points) 14 x Service Managers • BPCA Part 1/2 standard or RSPH equivalent • C.M.I. (Charted Management Institute) Line Management Course • Train the Trainer (CIEH Level 3 Award in Training Skills & Practice) 15 x Dedicated Proofing Team • Ave time with MITIE 4.5 years • Ave industry experience 6 years • High level of safety & competence qualifications Customer Services Helpdesk 24/7 • Qualified to BPCA standards
16 x Key Account Co-ordinators Plus additional seasonal staff if required
We pride ourselves on the quality and variety of pest control equipment's/consumables supplied especially in comparison to our competitors. Technician’s can order additional stock via their hand-held PDA’s which is then delivered to them within 24 hours. 1st Time Fix E.g. Fitting brush strip to pedestrian doors, filling holes with Mousestop, foam, steel wool or cement. Access to the best equipment & materials available. • • • • •
Moderates repeat treatments/follow ups Reduces aborted visits Decreases fuel usage, wear & tear on vehicles Reduces Co2 emissions – Carbon Care Gives “added value”
What we are doing •
We have increased LPG vans to approx. 15% of the fleet and have placed advanced orders. This will reduce the carbon footprint by estimated 8 tonnes per van.
Use of vehicle tracking to find the nearest technician to a call out to reduce fuel usage
Due to increased density of work we have increased the number of “footmen”, electric scooters and electric bicycles in city centres
Reducing the use or rodenticides in favour of use of non toxic traps for rodent control.
Developing alternative works specifications to withdraw all proactive use of toxic baits and implement non toxic means of monitoring/early warning systems
Reviewing sites on contract to identify where problems are under control and treatment frequency can be reduced
Archie / Thermal Imaging – using non toxic methods of identifying rodent infestations
The Odeon â€œThe managed contract ensures that MITIE have everything to gain from improving the efficiency of their pest control activities & this in turn ensures the client gets a quality of service that in my 20 years experience in the leisure industry has no equal. I have no hesitation in recommending the managed contract pest control services of MITIE to any commercial organisation that is serious about pest control.â€? Peter Ford, Risk Management Director, Odeon Cinemas
Thank you for your time Contact us: 1 King Alfred Way, Cheltenham, GL52 6QP Tel: 0845 017 1069 Email: firstname.lastname@example.org www.mitie.com/pest-control 6