MRWA Missouri WaterLines Summer 2021

Affiliate, National Rural Water Association

In this Issue: President’s Message......................................................................... 4 From the Executive Director......................................................... 10 Emergency Response Plan............................................................. 13 Are You Offering Online Bill Pay?................................................. 16 Partner Spotlight – Stream Teams United.................................... 22 MRWA Apprenticeship Program.................................................. 27 Faces of Rural Water................................................................ 30-31 2021-2022 MRWA Scholarship Recipients................................. 34 10 Days without Water: A Case Study of a Town in Crisis.......... 41 New Faces of MRWA.................................................................... 49 Emergency Utility Damage............................................................ 53 Calendar of Events......................................................................... 58

Summer 2021

City of Oronogo, Missouri

City of New Haven, Missouri

$1,560,500

$1,600,000 General Obligation Bonds

Lease Purchase Agreement

PWSD No. 3 of Caldwell County, Missouri $1,194,917 Refunding Equipment Lease Purchase Agreement

Proceeds were used to acquire construct, improve, and extend a portion of the City’s Combined Waterworks and Sewerage System.

Proceeds were used to acquire, construct, improve, furnish and equip a new aquatic facility for the City.

City of Piedmont, Missouri

City of Cole Camp, Missouri

City of King City, Missouri

$3,218,000 Combined Waterworks and Sewerage System Refunding Revenue Bonds

$1,838,593 Combined Waterworks and Sewerage System Refunding Revenue Bonds Proceeds were used to refund the City’ Series 2008 A & B Combined Sewerage System Revenue Bonds.

$549,657 Equipment Lease Purchase Agreement

Proceeds were used to refund the City’s Series 2010A Bonds and pay associated costs.

City of Nevada, Missouri

City of Lexington, Missouri

$2,875,000 Refunding Certificates of Participation

$7,635,000 Waterworks System Revenue Bonds

Proceeds were used to refund the City’s Series 2011 Certificates of Participation and pay associated costs.

Proceeds were used to fund, acquire, extend and improve the Waterworks System and service to the City.

Proceeds were used to refund the District’s outstanding Series 2003 Waterworks Revenue Bonds and Series 2018 Lease Purchase Agreement.

Proceeds were used to refund the City’s Series 2017 Lease Purchase Agreement and make improvements to the Combined Waterworks and Sewerage system.

City of Meadville, Missouri $494,000 Combined Waterworks and Sewerage System Revenue Bonds State of Missouri Direct Loan Program Proceeds were used to make improvements to the City’s wastewater collection and treatment system.

City of Troy, Missouri PWSD No. 1 of Andrew County, Missouri

$1,200,000 Lease Purchase Agreement

Proceeds were used to fund phase one and two of the District's plan to acquire, construct and improve the Waterworks System.

$18,887,000 Combined Waterworks and Sewerage System Revenue Bonds State of Missouri Direct Loan Program Proceeds were used to extend and improve the City’s Combined Waterworks and Sewerage System.

C-PWSD No. 1 of Barton, Dade, Cedar and Jasper Counties, Missouri

$2,311,898 Waterworks System Refunding Revenue Bond

Proceeds were used to refund the District’s outstanding Series 2011 Bonds.

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MRWA Board of Directors

REGION I:

Roger Barker Daviess County PWSD #3 116 Waterworks Drive Gallatin, MO 64640 (660) 663-2771 Fax: (660) 663-2771 rbarker@moruralwater.org

REGION II:

David Waller, President & National Director Macon County PWSD #1 P.O. Box 386 Macon, MO 63552 (660) 651-3726 FAX: (660) 385-6006 dwaller@moruralwater.org

REGION III:

Tammie Winter C-PWSD #2 of Lafayette, Johnson And Saline Counties 1801 Walnut Street Higginsville, MO 64037 660/584-2344 Fax: 660-584-7650 twinter@moruralwater.org

REGION V:

Kathy Voyles, Vice President Jefferson County PWSD #8 7970 Graham Road, Box 170 Cedar Hill, MO 63016 (636) 274-3125 FAX: (636) 274-3126 kvoyles@moruralwater.org

REGION VI:

Mark Klaus

Tom Burkhart

Mapping Specialist

Andy Bowman

Marketing Coordinator

Maggie Dixon

Training Secretary

Billy Everett

Apprentice Coordinator

Apprenticeship Trainer Energy Efficiency Circuit Rider

Jeff Lee

Water Circuit Rider

Jim Patton

Small Systems Circuit Rider

Brad Rayburn

Water Circuit Rider

Wayne Roderman

Resource Conservation Circuit Rider

Eric Thurman

Water Circuit Rider Source Water Protection Specialist Gary Webber Wastewater Technician Elizabeth Grove Management Circuit Rider Saem Yem Membership Services Secretary Tom Hyatt Water Training Specialist Michael Vavruska Wastewater Technician

Eric Fuchs

Partner Spotlight – Stream Teams United............................ 22 MRWA Apprenticeship Program.......................................... 27 2021-2022 MRWA Scholarship Recipients......................... 34 10 Days without Water: A Case Study of a Town in Crisis..................................... 41 New Faces of MRWA............................................................ 49 Emergency Utility Damage.................................................... 53

About the cover: The MRWA Water Systems Operation Specialist Apprentices (Ashland Class of 2021) were promoted to Journeymen on May 4, 2021 during a ceremony held at the Missouri Lt. Governor’s office.

Pictured l to r: Donald Jones, Adam Thurman, Mark Bennett, Jeffrey Bachtel, Jim Enterline, Derek West, Brenden Smith, Missouri Lt. Governor Mike Kehoe

Remember . . .

Crystal Cooper

Water Circuit Rider

Are You Offering Online Bill Pay?......................................... 16

Calendar of Events................................................................. 58

Paul Michael Shaw City of Caruthersville Municipal Building 200 W. 3rd St. Caruthersville, MO 63830 pmshaw@moruralwater.org

Donald Jones

Joe Anstine

Emergency Response Plan..................................................... 13

REGION VII:

Howard Baker

CFO/Office Manager

From the Executive Director................................................. 10

Faces of Rural Water.........................................................30-31

Janet Sears, Asst. Treasurer Boone County C-PWSD #1 1500 N. 7th St. Columbia, MO 65201 (573) 449-0324 FAX: (573) 442-9222 jsears@moruralwater.org

Executive Director

President’s Message................................................................. 4

Melinda Piper, Secretary Barton County C-PWSD #1 1009 E 11th St. PO Box 586 Lamar, MO 64759 (417) 682-3401 FAX: (417) 682-3038 mpiper@moruralwater.org

REGION IV:

Staff

Contents

This Publication is Printed on Recycled Paper with Soybean Ink.

Call us and let us know your needs so we can stop and visit with you when we are in your area. There is no charge for our services. Call Missouri Rural Water Association at 573-657-5533.

Missouri Rural Water Association Mission Statement:

“To be the leading source of professional services, support and representation for water and wastewater utilities.”

Missouri Water Lines is published by General Printing Service, 1910 N. Providence, Columbia, Missouri 65202, (573) 443-8890 and is distributed free to water/ wastewater systems, board presidents, mayors, suppliers, individual members and associate members. Call the MRWA office at (573) 657-5533 for copy deadlines.

Subscription rates are $15.00 yearly to help cover printing and postage costs. To subscribe, send names and addresses with prepayment to: Missouri Rural Water Association, 901 Richardson Drive, Ashland, Missouri 65010.

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President‘s Message David Waller, MRWA Board President As the pandemic winds down, or at least changes in how it will affect our lives as we move forward, your Association is continuing to adapt to what will become the normal way of life for the Association and all our members that deliver safe, potable water and process the wastewater for our communities. A few of the challenges we will face will be changes in how training is delivered, how we provide that training and technical assistance that is a main part of our mission, how the legislative process will work in a post-COVID world, and the many issues that our elected officials will have to address.

while Trent was learning about the diverse make up of our membership and how to effectively relay the message of that membership to our elected officials in Jefferson City. Both are to be commended for quickly learning what amounts to a new language while under pressure of not allowing legislation we oppose make it into law. The 2021 legislative environment also showed adaptation to the COVID pandemic affect. Mask’s usage was not universal in the Capitol and the websites of the two houses underwent some changes that helped with being able to be involved in the process virtually if you were uncomfortable with in-person attendance.

COVID-19 propelled us into a virtual world that few were prepared to address, and many were uncomfortable with, but as the well-known proverb goes, “Necessity is the mother of invention.” COVID-19 was the necessity that drove most of the world to adapt to social-distancing, wearing masks, working from home, and attending meetings via a multitude of different platforms. How and what we retain and what returns to ways of the past will be a challenge for all walks of life. We already see the reluctance to return to the office environment of the past, as people found they prefer the less stressful environment of their home to that of the typical office.

As this year’s legislative session kicked off, the Association’s legislative effort faced one of the challenges that change brings. Both Executive Director Howard Baker MRWA Lobbyist Trent Watson and MRWA Lobbyist Trent Watson faced the challenge of a new environment. Howard, in a short period of time, had to learn the strange and often confusing world and language of the legislative process 4

One of the changes we saw was a portal to provide financial impact information. The portal is called MOLIS Public Portal. By registering on the portal, you will receive requests to prepare and submit information on legislation. The process, like anything that is worthwhile, takes some time and effort. This gives public entities that are affected by legislation the opportunity to let their elected officials know the potential fiscal impact of what they are proposing and voting on. Input by those entities that are affected by legislation is a vital link in the legislative process. (continued on page 6)

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(continued from page 4)

To register for MOLIS Public Portal, you may contact Oversight to have your account created and placed in the correct groups at helpdesk@lr.mo.gov or 573-751-4143.

One of the bills we tracked and opposed during session was HB 767 which was sponsored by Representative Shane Roden of District 111. Your Association’s position on this bill was that Water Districts are governed by an elected local board of 5 members who are tasked with setting policy for their District to meet the needs and situations that are often unique to that District and that this duty is best maintained at the local level and not dictated by the State. The Bill contained two additions to Section 247.200. They were: • No district shall require a secondary deposit from commercial property owners. For the purposes of this subsection, a commercial property is a property that is zoned for commercial use by the zoning authority that has jurisdiction over the property.

• If a water meter has been removed from a property or if services to a property have been discontinued, no future charges shall be made to the customer for service to that property. Any charges made after service is discontinued or the water meter is removed shall be credited to the customer and applied toward any future charges to such customer by the district.

The Bill was heard by the Utilities committee and voted out do pass, heard by the full House, and was passed with a vote of 105 Ayes and 50 noes with 2 voting as present and sent to the Senate. There it was assigned to the Senate committee on Commerce, Consumer Protection, Energy, and the Environment. The bill was voted do pass and sent to the full Senate for consideration on April 28th. The Bill was not taken up by the Senate, but the language from House Bill 767 along with several other House Bills were added to Senate Bill 141 in the House when it was brought to the floor. The House passed SB 141 and sent it back to the Senate with the amendments.

The Senate refused to adopt the amended bill and asked the House to recede from its position (remove the amendments) or grant the Senate a conference on the bill.

6

A conference committee is a committee made of members of both houses that review and discuss the bill and see if they can come to an agreement on what should remain and what should be removed from the bill. If they can reach agreement, then the new bill known as a conference committee substitute for the Bill would normally be sent back to both houses for reconsideration. In this case the legislative session ended, and the bill was still pending in the conference committee.

In any legislative session, there are numerous ways for a bill to become law. There will almost always be opposing positions on any bill and both sides are confident that their position is the one true position. For your Association, Trent and Howard are tasked with watching all the legislation and assuring that our position is heard by as many people as possible on any language we oppose.

As you can see from the path the language in HB 767 took, it is a formidable task that requires knowledge, focus, and often a little bit of luck to have the session end while legislation we oppose is still pending. Trent and Howard did a great job of keeping their eyes on the language no matter where it appeared. Legislation that does not pass has to start all over in the next session.

Trent’s legislative report at the end of the session showed that there were 2,243 bills, concurrent resolutions and joint resolutions proposed and of those, 71 passed, some of which contained language from several bills.

ARTWORK PROO

MRWA’s legislative effort depends not only on the dedication of Trent and Howard, but will require increased input from you, MRWA membership, to connect with your elected officials and make your position known on any bill that affects you.

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DIRECTOR OF SALES - WATER & WASTE WATER BUSINESS DEVELOPMENT

DIRECT: OFFICE:

636) 484-1338 (314) 548-6170

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From the Executive Director Howard Baker, MRWA Executive Director

Looking back, we first thought it would be next to impossible to perform all the services that we provide and provide those in a way that would not add to the COVID problem. But we went to work every day and in our NORMAL fashion found ways to fix COVID problems using the talent and experience of the MRWA staff. That talent was usually directed towards water and wastewater issues and although we had to make a few changes, onsite work never stopped…but training was going to require even more changes.

The loss of the 2020 conferences meant that hundreds of operators were not going to get the renewal hours of training that they planned on. To fix that problem we turned to ZOOM, but there is a lot more planning involved than just sitting in front a computer and having a class. We had to work out how to keep track of attendees, how to keep everyone involved, and how to keep up with questions from viewers and pass those on to presenters. We even had some of the MRWA Associate members be a part of this to try and make it fun. LIVE ONLINE is what we called it and I know it isn’t the way most wanted to get training, but we knew we had to do something. I am sure those who attended would tell you that it wasn’t the same boring recorded training that was out there. The staff, and I do mean all of them, did a great job!

Andy Bowman, our Marketing Coordinator, was at the core of making this all happen along with Jim Patton, better known as the Exhibit Hall guy.

Another challenge was to have the Regional Caucuses and Annual Business Meeting and again, we turned to the ZOOM option. ZOOM only had one meaning to me until a year ago and it wasn’t a word I used much, thought I was too old, but I bet I have said or wrote it 10,000 times now.

Again, it wasn’t the way we wanted to do it, but we had 10

to find a way to make it happen. We learned some things and would change some things that we did for those meetings, but for the most part, we did what needed to be done.

For a while, the office looked like any other broadcast studio; lights, green screens, wires running everywhere, people wearing headphones, people holding cue cards, microphones hanging in the air, and to tell you the truth, if you walked in, you would think we did this for a living. We just took what we had and used the people we had and changed the way we did training to get through the COVID problem.

Like it or not this type of training is here to stay in one form or another and we will no doubt still use it on a limited basis, but MRWA is committed to in-person training; that is who we are. I feel that we made it through, and we no longer need to look like a giant version of the Brady Bunch on a computer screen. And, we plan on seeing you all in person, so go write this down; Bootheel Expo August 24-25, Fall Conferences at the Lake, October 26-29.

It is time to move on and we look forward to seeing you all.

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Emergency Response Plan Tom Hyatt, MRWA Water Training Specialist

Certification of community water systems’ Emergency Response Plan (ERP) is due by December 30, 2021, for systems serving more than 3,300 people and fewer than 50,000. The time to prepare this document has arrived.

The good news is that many water systems already have an ERP, which was required with the Vulnerability Assessment by the Bioterrorism Act following the events of September 11, 2001. Make sure to update your existing document. Change listings of utility response personnel to reflect current decision-makers and employees; ensure phone numbers, email addresses, and other contact information is accurate for utility and other agency representatives; revise listings for chemical and parts suppliers, water haulers, electricians, excavators, and other emergency contacts, as needed; and ensure that any emergency use of water through interconnection with other water systems is still agreed upon by all parties.

Because of cybersecurity considerations, something that was far less recognized as a threat during the early 2000s, you’ll want to ask about the utility’s IT specialist. Larger water systems will possibly have a staff member in this roll or a cybersecurity firm on retainer. Small utilities might be at a loss as to where to turn if a cyber-attack occurs. The Department of Homeland Security (DHS) offers cyber security advisors to help make your utility less vulnerable to such an intrusion at cyberadvisor@ hq.dhs.gov. Following a cyber-attack, the DHS National

Cybersecurity and Communications Integration Center (NCCIC) offers recovery assistance at this 24-hour number: 888-282-0870.

Consider other malevolent acts, as well. Can someone gain access to sensitive data: customer information, system maps, operations manuals, passwords, etc.? How well are facilities protected: well houses, treatment plants, storage tanks, equipment storage, electrical components?

How well protected are billing clerks or others who regularly communicate with the public if someone were to enter a facility with the intent to harm people? Although plans to protect people and facilities are really part of the already completed Risk and Resilience Assessment, we need to consider how the utility will recover if any breach occurs. These responses could include identifying methods of alert when physical intrusion or threat occurs, persons responsible for responding to specific threats, step-by-step action protocols, inter-agency communication needs, and types of public notification.

Aftermath of 2011 Joplin tornado.

Utilities also need to strategize recovery methods for natural disasters: floods, droughts, ice storms, tornadoes, etc. Examples might involve the following scenarios: If power is lost, how do workers override automated controls with manual operations; what types of water (continued on page 14) 13

(continued from page 13)

analyses will be needed if contaminants have entered lines where pressure has been lost; how will the system quickly isolate areas where lines have ruptured; how will the system re-route water flow where a transmission main has broken in order to sustain pressure and water service throughout its distribution system; what alternative power sources are readily available to keep treatment plants running or ensure that storage tanks refill; what extra measures will the system conduct if source water quality degrades and requires additional treatment; and how will service lines be shut to rebuild system pressure if homes and businesses are leveled from a tornado or earthquake? These are only a few examples of possible, real-world challenges that water utilities in Missouri could face.

It is probably apparent by now that the work of revising an existing ERP or creating one anew should not be the task of a single employee. This is a collaborative effort.

Municipal supplies will want to recruit the mayor, council members, city administrator, clerk, water superintendent, and possibly others in formulating an effective response to emergencies. District supplies will want the efforts of the board chairperson and other board members reflected in the document, as well as other utility representatives.

Whether or not your system is creating a new ERP or revising an existing document, you might want to participate in Emergency Response Plan virtual training

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that MRWA provides. Look for sessions from July through the end of 2021 on the training calendar of the MRWA website. These sessions include guidance documents and an ERP template which can be used to fulfill the requirement or enhance other emergency preparations already in place. Always striving to be your vital resource for regulatory requirement, technical assistance, and training, we are your Missouri Rural Water Association.

You may visit the MRWA training calendar for all of our listed training at https://moruralwater.org/training/

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Are You Offering Online Bill Pay? Gary Sanders, Senior Consultant pay generally rely upon the balance provided in the most recent bill print file.

Does your utility provide a way for your customers to pay online? If not, it’s time to consider it. Many billing system vendors offer online bill pay solutions which integrate directly with your billing software.

A good, fully integrated online bill pay system is like a Swiss Army knife - one tool that serves many purposes.

Second only to bank drafts, online payments are the easiest and most efficient way to accept payments.

Especially if you charge a third-party convenience fee, where your online bill pay provider collects the transaction fee, because your customer pays the full price of processing the credit card transaction.

Even if your software vendor doesn’t offer an online bill pay option, there are many third-party options available.

If a third-party solution is your only option, I encourage you to consider it. However, if your software vendor does offer a fully integrated online bill pay option, and you’re not taking advantage of it, here are some of the features you might be missing.

Third-party online bill pay vendors generally fall into one of two categories - companies whose primary line of business is payment processing and outsource print vendors. In the first case, an updated file with customer balances is usually provided to the third party once a day. Outsource bill print vendors who offer online bill 16

The obvious weakness of either of these options is outof-date information. In the first situation, payments made earlier in the day aren’t reflected in the balance your customer sees online. The classic case is a customer pays the bill in the morning and then, not knowing a payment has already been made, their spouse pays it again later in the day, resulting in an overpayment which they will most likely ask you to refund. The online bill print vendor scenario is even worse – no adjustments or payments made after the bill was mailed are reflected in the balance your customer sees online.

A fully integrated online bill pay system solves this dilemma because payments are posted in real time and the customer’s balance is always up to date, eliminating the chance of overpayments on an account.

Additionally, some third-party systems require a file of payments to be imported the next day. This isn’t necessary with a fully integrated system because the payments are logged in the system as they happen. Even worse are third party solutions that don’t provide a file for you to import, requiring your staff to enter each payment manually.

Third-party providers generally provide little more information online than the customer’s balance and due date. A fully integrated online bill pay system should display billing history, payment history, and usage history.

Most third-party systems also require your customer to have their account number available in order to pay online, while fully integrated systems often allow your customer to create a profile. The advantages of creating a profile include using a username and password to access the system, eliminating the need for your customer to have their account number accessible when making a payment. Some integrated systems even allow multiple (continued on page 19)

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The TheNRWA NRWARural RuralWater WaterLoan LoanFund Fund(RWLF) (RWLF) isis aa funding funding program program specifically designed signedto tomeet meetthe theunique uniqueneeds needsof ofsmall small water water and and wastewater wastewater utilities. The RWLF RWLFprovides provideslow-cost low-costloans loansfor forshort-term short-term repair repair costs, costs, small small capital capital projects, or pre-development pre-developmentcosts costsassociated associatedwith with larger larger projects. projects. The The RWLF RWLF was established through throughaagrant grantfrom fromthe theUSDA/RUS, USDA/RUS,and and repaid repaid funds funds used used to to replenish replenish the fund and andmake make new new loans. loans.

Reasons Reasonsto toapply apply

Eligible Eligible Projects Projects Include

••Reasonable Reasonableinterest interestrates rates ••NRWA NRWAdoes doesnot notcharge chargeadministrative administrative ororprocessing processingfees fees ••Straightforward Straightforwardapplication applicationprocess process ••Quick Quickturnaround turnaround

••Pre-development Pre-development(planning) (planning) costs costs for for infrastructure infrastructure projects ••Replacement Replacementequipment, equipment, system system upgrades, upgrades, maintenance and andsmall smallcapital capitalprojects projects ••Energy Energyefficiency efficiencyprojects projects to to lower lower costs costs and and improve sustainability sustainability ••Disaster Disasterrecovery recoveryor or other other emergency emergency loans loans available

Contact Contact your your State State Rural Rural Water Water Association or National National Rural Rural Water Water Association for help help with with the the application application process.

For ForMore MoreInformation: Information: Applications, Applications,information informationand andforms formscan canbe bedownloaded downloadedfrom fromthe theNRWA NRWA website, website,www.NRWA.org/loans. www.NRWA.org/loans.

Email Emailapplications applicationsto: to: nrwarwlf@nrwa.org nrwarwlf@nrwa.org 18

Or Ormail mailto: to:

Rural RuralWater WaterLoan LoanFunds Funds 2915 2915South South13th 13th Duncan, Duncan,OK OK73533 73533

For Forhelp, help,please pleasecall call1.800.332.8715 1.800.332.8715ororemail emailnrwarwlf@nrwa.org. nrwarwlf@nrwa.org.

National NationalRural Rural Water Water Association Association working working in conjunction with withUS USDepartment Department of of Agriculture/ Agriculture/ Rural Rural Development

(continued from page 16)

accounts to be linked to a single profile. This is especially helpful for landlords who may have multiple accounts Is your water owners or wastewater utility facing or• small business who pay both their home and costly upgrades to stay in compliance? business accounts online.

• Is your utility feeling forced to pose ballot

•

measures to its ratepayers for funding major improvement projects in your system?

Has your system's decision-makers considered hiring a third-party to look over planned improvement projects prior to starting a project?

Billy Everett 417.455.6275 beverett @moruralwater.org

Joe Anstine 660.351.0394 janstine @moruralwater.org

Brad Rayburn 573.300.8664 brayburn @moruralwater.org

Jim Patton 573.337.0053 jpatton @moruralwater.org

The more information your customers can find online, the less they need to call your office for assistance, reducing the call burden on your customer service staff.

Wayne Roderman 573.776.5115 wroderman @moruralwater.org

Liz Grove 573.231.6797 egrove @moruralwater.org

Mark Klaus 816.349.2670 mklaus @moruralwater.org

Over the years, fully integrated online bill pay systems have evolved into customer portals where customers can

do much more than just pay bills and view history. If you offer paperless billing, also known as ebilling, a fully integrated customer portal allows your customers to view If you answered "yes" tothe anycost of those and download their bill online, eliminating of questions, contact MRWA for a printing and postage.

Customers can also call change Project Review. A phone todaytheir might potentially save your system $$ millions $$. email addresses as desired, again reducing calls to your With staff. over 400 years of combined experience customer service Additional options provided by in the water & wastewater industry, MRWA's some customerpledge portals updating billing to include the members it serves is toaddress offer an objective perspective. and contact information, applying for service, initiating This is a no-cost "Members Only" MRWA member benefit. turn-off service orders, andContact sending usmessages today! to customer service.

If your billing software vendor provides an online bill pay solution, you should seriously consider implementing it. they don’t have integrated oneTom of Burkhart the many Michaelan Vavruska Tom solution, Hyatt GaryIfWebber 417.546.8699 417.630.8852 573.783.1745 660.626.6140 third-party solutions better answer than not tburkhart mvavruska is still athyatt gwebber @moruralwater.org @moruralwater.org @moruralwater.org @moruralwater.org offering online bill pay at all.

Gary also publishes a free, bi-weekly e-mail newsletter and blogs at http://edmundsgovtech.com/category/utility/ with Jones Eric Thurman Jeff Lee topics focused Donald on helping utilities improve business office 573.259.8801 660.375.3025 660.351.1098 djones ethurman jlee operations and@moruralwater.org better serve their customers. @moruralwater.org @moruralwater.org

www.moruralwater.org

• • •

If you answered "yes" to any of those questions, contact MRWA for a Project Review. A phone call today might potentially save your system $$ millions $$.

Is your water or wastewater utility facing costly upgrades to stay in compliance?

Is your utility feeling forced to pose ballot measures to its ratepayers for funding major improvement projects in your system?

With over 400 years of combined experience in the water & wastewater industry, MRWA's pledge to the members it serves is to offer an objective perspective.

Has your system's decision-makers considered hiring a third-party to look over planned improvement projects prior to starting a project?

This is a no-cost "Members Only" MRWA member benefit.

Contact us today!

Billy Everett 417.455.6275 beverett @moruralwater.org

Joe Anstine 660.351.0394 janstine @moruralwater.org

Brad Rayburn 573.300.8664 brayburn @moruralwater.org

Wayne Roderman 573.776.5115 wroderman @moruralwater.org

Liz Grove 573.231.6797 egrove @moruralwater.org

Jim Patton 573.337.0053 jpatton @moruralwater.org

Mark Klaus 816.349.2670 mklaus @moruralwater.org

Michael Vavruska 417.630.8852 mvavruska @moruralwater.org

Tom Hyatt 573.783.1745 thyatt @moruralwater.org

Donald Jones 573.259.8801 djones @moruralwater.org

Eric Thurman 660.375.3025 ethurman @moruralwater.org

Gary Webber 660.626.6140 gwebber @moruralwater.org

Jeff Lee 660.351.1098 jlee @moruralwater.org

Tom Burkhart 417.546.8699 tburkhart @moruralwater.org

www.moruralwater.org 19

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Public health is a responsibility that our customers have boldly chosen to embrace.

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Only the National Rural Water Association can bring together this unique Products & Services Portfolio designed to meet the needs of utilities.

Call 800-545-1054 for more information or visit nrwa.org! *Availability may be limited in some states.

20

Manufacturer’s Representative for Water & Wastewater Treatment Equipment “If we supply it, we make it work!”

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21

Partner Spotlight – Stream Teams United Mary Culler, Executive Director, Stream Teams United The Missouri Stream Team Watershed Coalition, also known as Stream Teams United, works throughout the state of Missouri to promote and facilitate education, stewardship, and advocacy for Missouri’s river, stream, and lake resources.

The story of the Missouri Stream Team Program begins on the banks of Roubidoux Creek, which flows through Waynesville, Missouri. In 1989, a group of local fly fishermen, including men who had explored this Ozark stream during their youth, noticed a problem with their cherished stream. Simply, it had become trashed. They decided to do something about it. With the partnership of the Conservation Federation of Missouri and the Missouri Department of Conservation, the Missouri Stream Team Program was born, and the Roubidoux Fly Fishers Association signed up as Stream Team #1.

Fast forward 31 years, and the Missouri Stream Team Program, which now also includes the partnership of the Missouri Department of Natural Resources, has undoubtedly been one of the most successful programs in Missouri’s history of conservation within our state.

To date, there have been 6,256 volunteer Stream Teams register for the program, with each of these teams representing an individual, family, school, church, scout club, business, or other group of interested individuals.

Together, Missouri Stream Teams have volunteered over 3 million hours and through those volunteer efforts have tallied an incredible amount of on-the-ground restoration 22

of our state’s water resources. Those efforts include the removal of 26 million pounds of trash, the planting of over 371,000 trees, more than 32,000 trips to monitor water quality of local streams, and over 10,000 public education presentations. Through the support of state agency partners, Stream Team volunteers receive free training workshops, water quality monitoring equipment, trash bags and gloves, educational materials, and guidance for how to adopt and care for a local stream.

Ten years after the formation of the Missouri Stream Team Program, as hundreds of teams had formed throughout the state, there was a need to connect these teams within their watersheds and across the state, to increase the ability of Stream Teams to collaborate for larger projects. Stream Team Associations, or groups of individual Stream Teams located within the same watershed, formed, and in 1999, the Stream Team Associations throughout the state joined together as a 501(c)3 Coalition – The Missouri Stream Team Watershed Coalition, which also became known as Stream Teams United in 2017.

Today Stream Teams United works with Stream Team Associations to help increase communications and collaboration of Stream Teams throughout the state of Missouri. Programs initiated by Stream Teams United in the last 10 years have included the Missouri Clean Marina Program, which provides a designation to marinas that operate with environmental stewardship practices, and Paddle MO, which provides unique multi-

day educational river adventures on our state’s great waterways. Stream Teams United also currently serves as an AmeriCorps project sponsor, facilitating the placement of AmeriCorps members at Stream Team Associations throughout the state and increasing the capacity of these regional Stream Teams to build their capacity for water education in their communities.

Learn more about the Missouri Stream Team Program and Stream Teams United at mostreamteam.org and streamteamsunited.org.

Local Government Workers

ALWAYS ESSENTIAL

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Thank you to all public servants working to keep our communities safe and healthy.

GER

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23

The Conference for Water & Wastewater Utility Systems Large & Small, Municipal & Rural September 13-16, 2021 Wisconsin Center | Milwaukee, WI

Visit waterproconference.org for more information.

FLEET Program

• The National Rural Water Association has created partnerships with motor groups to offer discounts to State Rural Water Associations and their utility system members.

NATIONAL RURAL WATER ASSOCIATION

AFFINITY PARTNER

24

• Member utilities should contact their State Rural Water Association to access the Rural Water Fleet Program.

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Celebrating over 80 years of serving our customers!

MRWA Apprenticeship Program Billy Everett, Apprenticeship Coordinator Webster’s definition of an apprentice: ap·​pren·​tice | \ ə-əpren-təs : one who is learning by practical experience under skilled workers a trade, art, or calling.

According to Labor Statistics…. Over the next decade, the water and wastewater industry is forecasted the need for replacement of upwards to 50% of the certified operators due to retirement. This is a daunting task to accomplish given the ever-increasing competition in the current workforce in Missouri. We are already starting to notice a huge gap of qualified workers across the state. For those that haven’t noticed, there are “HELP WANTED” signs posted everywhere you look. To further expand the gap of qualified workers, some of the advertised starting wages on those signs are higher than the wages of those currently employed in the water and wastewater field. This shortage of skilled labor is beginning to nudge municipalities along with water and sewer districts to look for alternative ways to maintain current employees and to up-skill those individuals. The MRWA Apprenticeship Program is the perfect fit to accomplish these goals and accommodate these challenges. Making the MRWA Apprenticeship Program a part of your strategic plan for employee training and retention is one of the most logical and cost-effective ways to stay ahead of these challenges. Statistically, 98% of Apprentices who complete an Apprenticeship Program are still working “5 years later for that same Employer” after obtaining Journeyman status.

Registered Apprenticeship is an employer-driven training model that has many benefits for employers and employees. Apprenticeship is a flexible training strategy that can be customized to meet the needs of any business. Apprentices can either be new hires or businesses can select current employees who need skill advancement. The apprenticeship model is leading the way in preparing American workers to compete in today’s economy.

MRWA’s Apprenticeship Program is a US Department of Labor approved Apprenticeship MRWA Delta Regional Water/Wastewater Apprentices receive confined space Program for Water and Wastewater Systems entry training.

Operation Specialist’s providing technical instruction that is paired with on-the-job learning. Upon completion of the program the apprentice will obtain multiple certifications along with various opportunities to experience hands-on type training. As a program, MRWA is among the top performers nationwide having recently promoted five apprentices to journeymen and currently has 65 active apprentices. This program is getting quite busy and although these numbers may very well double over the next few months, it still remains to be a limited enrollment opportunity.

As a program, MRWA is among the top performers nationwide having recently promoted five apprentices to journeymen and currently has 65 active apprentices. (continued on page 28) 27

(continued from page 27)

So…if you are an employer who’s interested in discussing what the advantages and benefits of apprenticeship might be to your system, please give me a call at 417-455-6275 or email at beverett@moruralwater.org and I’ll be happy to discuss the MRWA Apprenticeship Program in more detail.

MRWA Apprenticeship (Water) Class of 2021 at the capitol on promotion day.

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Face Lila Foster – Lila is the City Clerk at Osceola. She began her career at city hall as a part-time employee, and has continued serving the community for the past 16 years. Her prior public service included West Central Community Action Agency.

Lila is a Missouri-licensed public notary. Her hobbies include quilting, gardening, plants, antiques and history. Lila instituted exhibition of local artifacts at city hall, reflecting her appreciation for Osceola’s historical past.

Tom Wright – The Vandalia water department hired Tom in March 1980. He began his career as a laborer, repairing main breaks and installing water and wastewater services. He moved to backhoe operator within five years. Tom trains new employees, sharing his experience and knowledge of Vandalia’s infrastructure systems. Tom maintains DW-D and DS-III certifications. He noted that water industry products (fittings and anchor couplings) have improved significantly during his tenure. Prior to water industry service, Tom attended Gem City College to become a watchmaker, which is now a hobby.

Other interests include golfing, fishing, and traveling with family to entertainment destinations.

30

Terry Stuck – Terry has worked at the city of Hawk Point for six years. He holds WW-D and DS-II certifications. Terry stated that he enjoys “piddling” on his time off. His colleagues conveyed dedication, flexibility, and willingness to provide a helping hand at any time. Coworkers noted the depth of his responsibilities as the lead public works employee and shared that Terry provides guidance and insight to others in a laidback, respectable manner.

Rural

If you’d like to share a colleague, co-worker, or WaterLines, contact Mark Klaus by phone at

es of Ricky Blundell – Ricky has been in the water industry since 1984, and maintains DW-A, WW-A, and DS-III certifications. He also served in the US Air Force and was stationed at Cheyenne Mountain Complex, or NORAD. Ricky has worked for defense contractors and municipalities in Texas, Colorado, and Missouri. He is currently employed by, and enjoying, the city of Archie. His hobbies include deer hunting, fishing, camping, and the outdoors.

Marie Bounds – The city of Farber will celebrate its 150th birthday in 2022. Marie Bounds has been the city clerk for the past 50 years (1/3 of the city’s history). She retired in February 2021. Marie has been the foundation for the city and leaves a legacy of integrity, fairness and hard work. In her retirement, she plans to pursue her hobby of gardening and have more free time to visit family and friends. When asked what she will miss the most, she said it was the bookwork and accounting functions. When asked what has changed the most in Farber over her tenure, she said the population is much more mobile than in the past. There are more renters moving in and out than ever before. Marie is one of the unsung heroes of small communities and she will be greatly missed in City Hall!

Water

r your own face and story with the readers of MRWA’s Missouri 816-349-2670 or by email at mklaus@moruralwater.org.

Roger Moyer – Roger holds a WW-C certification. He has worked for the city of Glen Allen for 2 years. His background as a machine tool service technician required extensive travel throughout the country. He has lived in Chicago, Indianapolis, Cincinnati, and Pittsburgh. Roger is recognized for fairness, diligence, and dedication. He has a positive can-do attitude, using knowledge from his mechanical expertise and recent water industry training.

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www.moruralwater.org/conferences/ www.moruralwater.org/conferences/

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2021-2022 MRWA Scholarship Recipients

Each academic year, the Missouri Rural Water Association Scholarship Committee awards four (4) college scholarships; two are awarded to graduating high school seniors and two are awarded to enrolled college students.

MRWA is proud to announce this year’s scholarship award winners.

High School Graduate Scholarship Recipients Derek Johnson High School Graduate – Sullivan High School Parent – David Johnson, Trade Specialist – Meramec State Park

Notable Accomplishments – Top 10 graduate; Principal’s Honor Roll; Academic All-Conference & All-State; FFA – Member; National Honor Society; Link Crew Student Leadership Program; Football Second-Team All-Conference

Liam Oberbeck-Kruzen High School Graduate – Mansfield R-IV High School Parent – Tracy Davis, City Clerk – City of Mansfield

Notable Accomplishments – Top 10 graduate; Band – Section Leader, District Performance 1 Rating; Basketball 2 years; Baseball Manager 1 year; Science Club 3 years; FBLA 3 years; Sophomore Class Representative and Four-year Student Council Representative

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College Student Scholarship Recipients John Winter College – University of Missouri-Columbia Parent – Tammie Winter – General Manager, C-PWSD # 2 of Lafayette, Johnson, & Saline Co. Field of Study – Mechanical and Aerospace Engineering Notable Accomplishments – National Honor Society, All-Semester Dean’s List, President’s Education Award – Outstanding Academic Excellence, University of Missouri Formula Society of Automotive Engineers Research and Design Team Member

Mallory Weiler College – Missouri University of Science and Technology Parent – Ben Weiler, Manager - PWSD #1 Ste. Genevieve Field of Study – Chemical Engineering, minor in Engineering Management

Notable Accomplishments – 4.17 GPA HS Valedictorian; Christian Campus Fellowship – Member; Future Business Leaders of America/Phi Beta Lambda - Member; Zeta Tau Alpha - Member

Scholarship applications are available each year in early spring. You may visit our website at www.moruralwater.org for application.

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Sales * Rentals * Support * Repairs * Hardware * Software 35

A Seamless Upgrade Extreme weather conditions coupled with outdated equipment can mean constant repairs, loss of data, and overtime for busy workers in the water and wastewater industry. Learn how SEL partnered with a local municipality in Georgia to upgrade their system, giving them a level of reliability they can now extend to their community and its water and wastewater system.

Learn more at selinc.com/waterlines.

36

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Cybersecurity – Aren’t We Too Small To Worry About This?

Elizabeth Grove, MRWA Management Circuit Rider Computer hacking, security breaches, and stolen data are all in the news a lot lately. We hear about it on a national scale, and it happens only to the “big” guys, right? Colonial Pipeline, Google, and JBS, are examples of huge companies that were hacked and had their data held for ransom. But could it happen to a small utility in rural Missouri? The answer is YES! And it has!

What can you do to protect yourself from possible hacking and protect your computer systems? We not only have to be aware of the threat to our office computers, but also to our SCADA systems and operational control systems. Any computer that is connected to the internet is a potential pathway for hacking, but any computer, whether connected to the internet or not, to which someone has access can also be a threat.

So, what are the three primary ways computers are hacked and how can you limit or lower your exposure? Nathan Grove, a software engineer in O’Fallon, Missouri provided MRWA with the following information:

Phishing/Social Engineering How delivered: These types of hacks usually come in person, in phone calls, or in emails.

Someone is falsely representing themselves as a reputable company to obtain sensitive information such as bank account information, social security numbers, passwords, etc.

How to Protect Against: For in person attempts, if you do not know the person, require identification from them, especially if someone shows up unexpectedly. For phone calls, do not accept UNKNOWN CALLER phone calls, or tell them you will call the company back later to discuss the business at hand. For emails, NEVER open a link in an email message or open an attachment unless the email is expected, and you are positive about the source of the link or attachment. If you are unsure about an email, try giving the sender a call to verify an email was sent.

Ransomware How delivered: Ransomware is usually done via email or by downloading a virus while browsing the internet. Ransomware will encrypt all files and make them unavailable to the user. To release the files, the perpetrator will demand payment, usually in bitcoin or some other type of crypto currency.

38

Phishing attempt through phone text message. NEVER click a link in a text message from an unknown sender.

How to Protect Against: Be careful about visiting unknown websites, don’t open attachments to emails that were not expected, and don’t click on links in emails unless you are positive about the source of the link.

Third Party Software/Extensions/Apps How Delivered: This type of threat is usually from “Free” apps, browser extensions or compromised software. The intent is to spy on the system, steal credit card numbers, passwords, video and audio from computers, etc. The information obtained can lead to blackmail, identity theft, etc.

How to Protect Against: Limit the number of browser extensions, phone apps, and desktop applications that you use. Only install these from well trusted sources. DO NOT assume that just because an app is in the Apple Store or the Play Store that it is a safe app!

These are just some of the more common types of threats in today’s cyber world that can affect anyone, including small municipalities and utilities in Missouri. Nathan Grove will be a speaker at the MRWA 2021 Office Professionals’ Seminar in October at the Lodge of the Four Seasons and will give a presentation with more details on this subject.

You won’t want to miss it!!

Phishing attempt through email.

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10 Days without Water: A Case Study of a Town in Crisis Brad Rayburn, MRWA Circuit Rider MRWA assisted the City of Piedmont with restoring water after they unexpectantly lost water to approximately 1,500 customers on March 13, 2021. Those customers included the school, a nursing home, and numerous businesses.

The town of Piedmont has a creek that twists throughout the entire town with numerous creek crossings. The suspect for a leak was one of those crossings. Piedmont has three towers in town that supply water to their customers and two of those towers were completely empty. The towers are filled from their surface water treatment plant that is located at the southern end of town. Unfortunately, it took ten grueling days to completely restore service to everyone because of multiple issues that came up during this event.

March 13 – That morning, Piedmont Water Specialist Brandon Radford began receiving calls that continued throughout the day from customers informing him they had no water. Radford and the city water department considered that a water leak had caused the issue and thought they had a good idea where it was located. The maintenance department worked tirelessly throughout the night into the following day to expose the 6” main that was in a creek crossing. They assumed the main was broken, but after further inspection discovered this was not the case. All other probable locations were checked, but they could not find the source of the leak.

MRWA Emergency Response Coordinator Eric Fuchs was contacted by SEMA following Piedmont’s request for bottled water, and on Monday morning MRWA Circuit Rider Joe Anstine arrived on-site.

MRWA Circuit Riders Jeff Lee and Joe Anstine exercise valves for leak detection.

March 15-16- Anstine worked all day and into the evening searching for the leak, and later that evening found a leak, which we will call Leak #1. The following morning Leak #1, a leak on a small service line serving a meter, was dug up and repaired and ruled not to be the primary leak. Anstine was joined by MRWA Circuit Riders Jeff Lee and Brad Rayburn to assist with leak location. The Circuit Riders searched most of the day by exercising valves to see if water could be heard going through the valves with acoustic leak detection equipment. By afternoon, the Circuit Riders had located Leak #2 on a 6” water main which appeared large enough to prevent the towers from filling. Leak #2 was repaired that evening but did not resolve the tower situation.

March 17- The Circuit Riders were joined by MRWA Source Water Protection Specialist Eric Fuchs and MRWA Circuit Rider Eric Thurman to assist in the search. That day they located 2 additional leaks (#’s 3 & 4): the first isolated by a valve and the other repaired. Unfortunately, neither helped restore water service to those 1,500 customers. Typically, a leak this large does not take this long to locate, but this was far from typical.

Piedmont Water Specialist Brandon Radford and crew repair a leak on an 8” main.

(continued on page 42) 41

(continued from page 41)

March 18 (Day 4) – Not resolving the situation after four days was frustrating. The onsite MRWA staff had not only been searching for the cause for 3 days, but they had also been enduring continual thunderstorms, flood warnings, and falling temperatures. By that evening, they had eliminated the leak being in almost every location near the creek. During this time, MRWA used a Radio Detect line locator to locate most of the water mains in town. This equipment located an 8” main that went through the town running underneath State Highway 34. A breakthrough moment was when Circuit Riders heard water going through an additionally located main line valve on MRWA Circuit Rider Eric Thurman that main. This was a breakthrough because according to the goes underground to assist with leak detection (Topside view of Hwy 34). map, this main ended at a pump station used to pump water into the north tower that was more than 2/3 mile away from the main line valve. MRWA Resource Conservation Circuit Rider Wayne Roderman arrived on-site to assist with leak location.

MRWA Circuit Rider Eric Thurman’s view.

To perform flow testing, the Circuit Riders recommended the city water department dig up the main located underneath the state highway in various locations. The highway had to be shut down and by 3:00 am the 8” main had been exposed and flow tested in 8 different locations.

Each location tested showed a flow of 350 gallons per minute (gpm).

MRWA staff was in disbelief that the leak had not been found on that line and decided to meet at the pump station at 7:00 am to analyze MRWA Circuit Rider Joe Anstine and city water department work to expose under-highway main. the system data they had collected up to this point. Being first to arrive, Anstine and Lee shut off a valve near the pump station which caused water to begin filling the clear well. The pumps were used to pump water from the clear well to the north tower. It was determined that the valve Anstine shut off had a massive leak after it, but no one knew the valve’s purpose until MRWA had exposed the water main in main street. This valve shut off an old water line that had previously supplied water to a subdivision next to the pump station.

March 19- MRWA and the city maintenance department confirmed that the leak had been located and isolated from the water system by closing that valve. With this leak confirmed and isolated, the city opened the valves and restored water to its residents. That evening, Radford notified Rayburn that the two towers were still not filling. Rayburn presumed they had overlooked some valves needing to be reopened. The following morning, he checked all the valves that had been closed and confirmed they were all open. Also, the Holmes tower was filling so that indicated the north tower was the only tower not filling. Because the north tower had to be filled by the pump station, Rayburn was sure it had to be a pump issue. It (continued on page 45) 42

43

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(continued from page 42)

was discovered that the pump was airlocked and once the air was bled off, it resumed pumping from the clear well. Later, Radford contacted Rayburn to let him know that the north tower was still not filling. Rayburn returned and determined that a leak had to be on the main leaving the pump station.

March 20- Rayburn and the city water department exposed the entire 200 feet of water main from the pump station to the creek. No leak was detected, so Rayburn suspected that the leak was in the creek. An 8” valve was installed on the line so that it could be confirmed that the leak was in the creek.

Following valve installation, Rayburn listened to the valve but to his surprise, he could not hear water flowing through the line to the creek. Eric Fuchs had joined Rayburn and was opening valves on the opposite side of the creek. One of the valves that Fuchs opened caused water to flow backwards to the pump station at 350 gpm. So, this showed that the water leak had to be in the 200 feet of line between the creek and pump station.

Unfortunately, it was midnight, and everyone had been working since early that morning, so finding the problem would have to wait until the following day.

The “Team” exposes the main to the creek.

March 21- Wayne Roderman joined Fuchs and Rayburn to assist with locating the issue. The prior day it was discovered that only one water main was tied into the pump station line between the creek and pump station. That line was installed to increase pressure to the school and went through a creek and field. Rayburn had closed that valve on numerous occasions but could not detect water flow through the valve. The valve was left closed, but when Roderman listened to the valve that morning with his X-mic he could hear water flowing through the line. At that moment, Rayburn realized that the leak had been located. The reason water could not be heard flowing through the valve sooner was because up to that point, water wasn’t allowed to flow 6 Ears are better than 2. MRWA Circuit Riders listen for leaks. backwards through the pump line from the Holmes tower. Water was not in the Holmes tower until March 20 and the 8” valve that was installed the night before allowed MRWA to understand how water flowed from the Holmes tower to the pump station. Rayburn had only thought he had that valve closed, but since no resistance was on the valve, it only seemed that the valve was closed.

A short brisk walk to the creek where the line crossed revealed the leak was in the creek. This line had been considered on a couple of different occasions for a leak, but without flow through the pipe the leak could not be detected. That valve was closed and the leak was isolated. The pump was turned on and immediately customers north of the water tower began getting water for the first time in 10 days, including the nursing home and high school. (continued on page 48) 45

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(continued from page 45)

During their time in Piedmont, MRWA field staff worked long hours locating water lines and valves just to understand how the distribution system supplied water to its three towers. The city water department worked side-by-side with MRWA to expose the water main and unearth numerous valves that had been hidden for years under dirt and asphalt. The city had never dealt with anything like this before and no one in the water department knew exactly how the distribution system flowed. The only map available was a basic, rudimentary drawing of the water lines made in the 1960’s with penciled in remarks that were faded and difficult to translate.

MRWA Circuit Rider Brad Rayburn and others grab lunch on-the-go.

This situation of a small-Missouri town in crisis serves as a great example of just how important a tool that accurate and up-to-date maps can be. It also serves as a reminder, the importance of cross-training personnel to understand how all the components in a system work together to provide your customers, Quality on Tap. If your system finds itself in crisis, give us a call. For more information on MRWA GIS Mapping, contact MRWA at (573) 657-5533.

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The New Faces of Tom Burkhart GIS Mapping Specialist Tom joined the staff in May 2020 as MRWA’s GIS Mapping Specialist. Prior to joining the team, he spent 6 years with Taney County PWSD # 2 in Powersite, MO as Taney 2’s GIS Mapping Coordinator and main distribution operator. Tom resides in southwest Missouri and holds a DS-II certification.

Contact Tom for more information on MRWA’s GIS Mapping, to schedule mapping for your water or wastewater system, or for continued technical assistance with DiamondMaps.

Phone: 417-546-8699 email: tburkhart@moruralwater.org

Jeff Lee Drinking Water Circuit Rider Jeff joined the staff of MRWA in January 2021. He began his career in the industry in 2001 as a meter reader for Alliance Water Resources. As time progressed, so did Jeff ’s advancement and he now holds a DS-III certification. Prior to going to work for the association, Jeff served as Distribution Superintendent for Henry County Water Company in Clinton.

Contact Jeff with any questions regarding drinking water.

Phone: 660-351-1098 email: jlee@moruralwater.org

Michael Vavruska Wastewater Technician MRWA’s Wastewater Technician Michael Vavruska joined the staff of MRWA in July 2020. Prior to being employed by MRWA, Michael was employed with the city of Marshfield. He began his wastewater career on Marshfield’s “ground floor” in collection system maintenance where his duties included working with the city’s lift stations and working to improve the city’s collection. system I & I. Continuing his employment with the city, Michael acquired his WW-A certification and has worked in every aspect of wastewater from collections to activated sludge treatment.

Contact Michael with any questions regarding wastewater issues.

Phone: 417-630-8852 email: mvavruska@moruralwater.org

Eric Thurman Drinking Water Circuit Rider Before joining MRWA in January 2021, Eric served the City of Marceline as a wastewater treatment plant operator, distribution operator, and occasionally as an operator at the water treatment plant. From there, Eric moved on to the City of Bucklin where he served as Superintendent of Utilities.

Additionally, Eric served as a contract operator for the Lake Nehai Wastewater Treatment Plant and ran his own plumbing business. He currently holds DW-D, DS-II, and WW-C certifications.

Contact Eric with any questions regarding drinking water.

Phone: 660-375-3025 email: ethurman@moruralwater.org

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WHEN YOU NEED TO KNOW...STAY INFORMED AND UP-TO-DATE! ALL THE LATEST, STRAIGHT TO YOUR INBOX! GO TO THE MRWA WEBSITE AND SUBSCRIBE NOW!

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Certification & Training Events

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Special Announcements

The ALL NEW MRWA Conference APP and MRWA Calculator APP available for download on the MRWA website!

Emergency Utility Damage Mark Woodward, Senior Safety & Risk Trainer Utility lines can be deadly when scraped, nicked, cut, or punctured. Water department crews that are performing excavation work should understand the power contained in underground utilities and know how to handle utility emergencies that may arise on the jobsite. The first rule in preventing emergencies is to dig with care, respect the marks, and always request underground utility locates. Safe excavation practices will reduce your risk of a buried utility emergency. Share and review this with excavation jobsite employees.

THERE ARE MANY TYPES OF UNDERGROUND FACILITIES THAT CAN CREATE DANGER FOR EXCAVATORS AND EMPLOYEES.  Telephone and cable television lines  Fiber optic communication lines  Natural gas and propane lines  Hazardous liquid and gas pipelines  Electricity distribution  Water lines, fire sprinkler lines  Ducts  Steam lines  Sewers DIG WITH CAUTION. RESPECT THE LOCATE MARKS. DON’T USE MECHANIZED EXCAVATION EQUIPMENT WHEN IN CLOSE PROXIMITY TO UTILITY LINES. EXCAVATE WITH CARE AND SAFETY IN MIND! Underground utilities expose workers to hazards:  High pressures and explosion  Fire, steam and burns  Sudden, extreme noise  Static electricity  Electric shock and electrocution  Extreme noise  Toxic gases and suffocation  Flying object hazards

IF A HAZARDOUS LIQUID OR GAS PIPELINE HAS BEEN STRUCK AND DAMAGED, DO THE FOLLOWING: 1. Dial 911, notifying emergency services.

2. Evacuate employees from the immediate area.

3. Shut down all equipment and extinguish ignition sources like smoking.

4. Do not attempt to self-repair the leak. Wait for trained personnel.

5. Notify the Missouri One Call System about the damaged utility at 1-800-DIG-RITE.

FOLLOW THESE TIPS FOR KEEPING EXCAVATION JOBSITE WORKERS SAFE! 1. Perform a jobsite walk-around to identify utility warning markers and any other visible signs of buried utilities. Look for pedestals, meters, risers, etc.

2. Use Ticket Check to verify that all utilities have responded to your locate request.

3. Photograph the jobsite & locate marks before digging.

4. Conduct a jobsite walk through and advise members on the crew of underground utility locations.

5. Protect all utility locate marks to avoid having to stop work to wait for re-locates.

6. Always excavate with care.

7. Hand-dig within 2’ of the utility to prevent injury and unnecessary damage.

8. Once exposed, protect utility lines from damage by wrapping and supporting them.

9. Report any damage that occurs to the Missouri One Call System.

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MRWA Calendar of Events July 5

October Independence Day Observed MRWA Office Closed

Ashland

July 13-Aug 17

10-Day Drinking Water Treatment &

Distribution Course Warrensburg 13

Emergency Response Plan Required by AWIA Training

VIRTUAL

14

Emergency Response Plan Required by AWIA Training

VIRTUAL

Columbus Day – MRWA Office Closed

26-27

Office Professionals’ Seminar

27

MRWA Legislative Planning Session Lake of the Ozarks

29-30

Fall Operations & Maintenance Symposium Lake of the Ozarks

Ashland Lake of the Ozarks

November

August 23

Board & Council Training

24

Bootheel Expo Office Professionals’ Seminar Poplar Bluff

24-25

Bootheel Expo

Poplar Bluff

Poplar Bluff

September 7

Labor Day - MRWA Office Closed Ashland

13-16

NRWA WaterPro Conference Milwaukee, WI

58

11

2

Election Day

VOTE

7

Daylight Saving Time Ends

11

Veterans Day – MRWA Office Closed

Ashland

25-26

Thanksgiving Holiday – MRWA Office Closed

Ashland

December 23-24

Christmas Holiday – MRWA Office Closed

Ashland

31

New Year’s Eve – MRWA Office Closed

Ashland

59

PRSRT STD US POSTAGE

PAID

901 Richardson Drive Ashland, Missouri 65010 “your resource for water quality.”

ATTENTION: WATER DEPT.

When finished reading, please route to n Operators/Managers n Clerk/Treasurer n Board/Council/Commission

Columbia, MO Permit No. 286