HP Brochure draft

HUMAN PERFORMANCE

We create safe, happy and high-performing cultures.

Sustainable Safety Culture through Human Performance Principles and Human Factors Training.

What is Human Factors?

Statistical evidence shows that human error is the leading cause of preventable incidents, accidents and near-misses. Traditional risk management strategies often overlook the importance of individual behaviour and human factors, which are crucial for effective safety outcomes, operational reliability and regulatory compliance.

Human Factors Training is key to establishing a safety culture because it directly addresses the human elements that influence safety. By focusing on how individuals make decisions, communicate and collaborate, organisations can identify and mitigate risks associated with human error.

This training fosters a proactive mindset, empowering employees to recognise potential hazards and respond effectively.

The Human Factors methodology enhances organisational performance by analysing critical aspects such as error chains, decision-making processes, teamwork, communication, fatigue management, stress resilience and situational awareness.

To improve safety standards, operational reliability and risk management, Human Factors Training offers organisations a resource-efficient way to achieve significant improvements in these critical areas. By investing in this training, organisations create a shared understanding of safety as a collective responsibility, leading to a more resilient and engaged workforce.

Creating Sustainable Safety Cultures Globally.

Partnered with

HUMAN PERFORMANCE

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CRM Delegate

HUMAN PERFORMANCE

What is safety culture?

Safety culture encompasses the shared practices, beliefs, and behaviours within an organisation that prioritise safety. It shapes how employees view safety and influences their decision-making. Or to put it another way, "how things get done."

A robust safety culture encourages open communication about risks and fosters proactive safety management.

Informed Communication

We follow IOGP's guidelines to creating an Effective Safety Culture.

Easy Reporting Learning Orientation Flexibility in Structure Just Culture

Key Components of Effective Human Performance

Safety Leadership

Psychological Safety

Safety Officer CRM

What makes up Human Factors Training?

We build programs on the foundations laid out below:

Ready to speak to us about training?

Scan the QR code or email info@missionperformance.com

Mission Performance are proud to be SADA’s (Saudi Arabian Drilling Academy) specialist Human Factors and Safety Culture Partner.

We are committed to building SADA’s Instructor and Student Human Factors capability and providing a portfolio of IADC Accredited Human Factors and Safety Leadership programs to SADA’s extensive network of partners and stakeholders.

Our vision is to promote a consistent approach to Safety Culture across the Kingdom and the wider region through world class Human Performance CRM training.

We are proud to be an official IADC training accreditation provider.

COURSE FEEDBACK “This course is excellent! It was much more than I expected which is great! The instructors are great teachers. The course content is really good and the application on our job is really needed.”

“Overall the course was good and excellent and for sure helps in dealing with pressure/stress/tough situations and above all helps in controlling ourselves.”

“The instructor has a wonderful ability of giving constructive feedback, which enhances participation in class and hence enhancing the learning experience. Great course, great learning.”

Delegate Feedback

“I was amazed to see the transformation of the Team leaders by the end of the course. We need to continue with CRM courses and we have to include the refresher training. We are heading in the right direction.”

Head of Operations

OUR PORTFOLIO Safety Leadership Safety Leadership training empowers leaders to create and sustain a proactive safety culture. It enhances skills in communication, decision-making, error chains and risk assessment, enabling leaders to model and promote safe behaviours. Through practical exercises, participants learn to anticipate and mitigate risks, fostering a safer, more resilient work environment.

Psychological Safety Psychological Safety training helps build open, trust-based environments where team members feel safe to share ideas and concerns without fear. It emphasises communication skills, empathy, and constructive feedback, encouraging collaboration and innovation. Participants learn to create inclusive spaces that enhance team cohesion and performance.

Safety Officer CRM (IADC Certified) Rig Safety Officers Human Factors CRM is for HSE Managers, RSTC's and Safety Officers. The course focuses on developing coaching skills in human factors, hazard identification, error chains, risk assessment and team communication on drilling sites. It equips safety officers with techniques to manage stress, fatigue, and situational awareness in high-risk scenarios. Through practical applications, participants learn to lead and support safer operations. This training fosters a proactive safety culture, enhancing overall rig safety.

RO CRM (IADC Optional) Rig Operators Crew Resource Management (CRM) training is for identified "high potential" roles. It delivers essential skills in communication, situational awareness, and decision-making under pressure. Focused on enhancing collaboration, it minimises human error and strengthens safety practices in high-risk environments.

Practical exercises enable crews to anticipate challenges and respond effectively. This training supports a unified, safety-centred approach across all well operations.

HF CRM for Aviation, Maritime, Construction, Transport, Health Sectors.

Human Factors Crew Resource Management (CRM) training for Aviation, Maritime, and Construction builds essential skills in teamwork, communication, and situational awareness. It addresses industry-specific risks, helping teams anticipate and manage safetycritical situations effectively. Practical scenarios and exercises improve decision-making and collaboration under pressure. This training enhances operational safety and performance across highstakes environments.

CRM Train the Trainer CRM Instructors Train the Trainer prepares instructors to effectively teach Crew Resource Management principles, focusing on communication, teamwork, and decision-making skills. Trainers learn to deliver engaging, scenario-based sessions tailored to high-risk environments. The course emphasises practical teaching methods and assessment techniques to enhance trainee learning and retention. Graduates are equipped to lead impactful CRM training within their organisations.

Performance Shaping Factors Workshops Performance Shaping Factors are a series of one-day "awareness" workshops which focus on critical elements such as Mental Health, Stress and Fatigue, and Resilience in high-risk environments.

Participants explore strategies to enhance wellbeing, manage stress, and build resilience, promoting a safer workplace culture. These workshops provide practical tools to improve individual and team performance while reducing incidents related to mental wellbeing and stress.

We are committed to integrating the latest Human Performance (HP) Principles as outlined by the International Association of Oil & Gas Producers (IOGP).

WIDER CONTEXT Mission Performance Human Factors training is designed for all individuals who work in dynamic, demanding and risk-filled environments, which require an excellent safety culture. Roles range from Supervisor and Technician to Manager, Superintendant and Board level. Human Factors training provides the cognitive and personal resource skills to complement specific technical training within a team based environment, leading to a safer and more efficient task performance.

OIL & GAS: Best Practice for Reporting, Safety & Reliability Mission Performance offers IOGP-compliant Human Factors solutions for the oil and gas sector through SPE. As the chosen provider for the world's largest oilfield services firm, we ensure field compliance via app-based checklists that integrate seamlessly with existing HSE systems.

MARITIME: Extra Challenge for Safety The maritime sector faces unique safety challenges including volatile conditions, multicultural crews, vast vessels and increasing sea traffic. Bridge operations and vessel-wide communications are particularly critical. Given these risks, targeted Human Factors training with relevant simulations helps build a robust safety culture and reporting system within the broader SMS framework.

AVIATION Summary here

HEALTHCARE: Human Factors and Patient Safety Human Factors training helps healthcare staff prevent errors in critical situations through improved prescribing practices, team communication and handovers. This systematic approach reduces patient risk, enhances care quality and strengthens interactions between medical staff, patients and families.

CONSTRUCTION: Safety and Reliability Construction sites face unique Human Factors challenges including risk normalisation, large workforces, multiple contractors and varying SOPs. Training addresses these issues by improving communication, compliance and safety standards, whilst emphasising the crucial role of staff development and site leadership in preventing accidents.

EMERGENCY SERVICES & DISASTER RELIEF: Multi-operation and Human Factors Human Factors training enhances emergency services' safety and effectiveness by focusing on stress management, communication and decision-making under pressure. This enables response teams to perform better in fast-paced, multi-agency operations within hazardous environments.

Ready to speak to us about training?

Scan the QR code or email info@missionperformance.com