2 minute read
GM Update
GENERAL MANAGER
Dear MGC Members,
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What a wonderful season it was! I hope you all had great experiences and made many family memories.
As we wind down the golf season, I want to let you know that your Board, Committees, and Staff are all very busy. Here are a few of the happenings:
• The all-member survey has been sent. Please take 15-20 minutes and provide feedback. It is always very useful. Speaking of surveys, thank you again to all the members who participated in the weekly
Pulse Surveys since the summer. Your feedback and comments continually help us better operate your Club. We are not just surveying weekly use of the Club; we have also surveyed participants of the Lobsterfest and the Oktoberfest as well.
• The 105th MGC Annual Meeting is set for Thursday, November 17th in the Ballroom, beginning at 6:30 pm. Please join us if you are able as your Board and Committee Chairs will present information regarding their activities.
• On behalf of the employees of MGC, thank you for your impressive participation in the Employee
Holiday Appreciation Fund. With approximately 98%-member participation and over 20 members donating more than the suggested amount, the employees will love getting this Holiday Gift in early
December. How nice!
Joseph “JJ” Wagner, CCM, CCE
• Regarding our service to you, we acknowledge we were hit quite hard during the early summer. We were busier than ever on the golf course, pool, grill room, patio, weddings, and other Club events as members were enjoying the many amenities that they love about
MGC. We were short-staffed at the time, and it negatively affected your experience. As we increased our staff, service was improved. We initiated the weekly Pulse Survey about that time and that also identified areas for improvement. Additionally, Fadi, our new F&B
Director, is taking our service to its highest levels with more one-on-one and group meetings with staff. Service standards are being improved, which in turn will positively enhance your experience today and into next season.
In addition, here are updates on a few current projects:
• The Golf Course Maintenance Building, which we believe is 60-70 years old, needs a new roof, and the outside walls need to be upgraded, along with a new restroom and an upgrade to the breakroom. We expect to begin this project yet this Fall.
• The project to install a new, safer cart path for hole #10 has been approved and the construction contract signed. This project, which also includes the construction of an additional tee complex for hole #10, will begin in Spring 2023.
• We are also investigating ways to improve our Wi-Fi and AV capabilities clubhouse-wide, and our meeting room technology.
On behalf of the Board and staff, we appreciate your continued support.
Joseph “JJ” Wagner
