Memoria JOB DESCRIPTION POST TITLE:
National Relief Manager
HOURS:
Full-time (50 hours a week)
ACCOUNTABLE TO:
Operations Executive
SALARY:
£30,000
PLACE OF WORK:
Field-based Monday to Friday
JOB PURPOSE Directly responsible to the Operations Executive, this role is designed to provide handson support to all Memoria crematoria across the country. The right candidate will be fully trained in all operational aspects of a Memoria operated crematorium to include: • • • •
Administration (Bookings, paperwork, invoicing, processing etc.) Cremation Chapel Attending (including Wesley Media operations) General building and grounds maintenance
The candidate will have flexibility to ne field-based Monday to Friday to allow them to cover all sicknesses/Holiday periods delegated by the Operations Executive. This will ensure the provision of a smoothly-run, high quality bereavement service which conforms in all respects with current status, local authority regulations and ICCM guidelines that are specified under Memoria company policy. This role includes travel and working away at short notice to respond to the requirements of the business. There will be an element of working from home too when not based at a Memoria site. PERSON SPECIFICATION CRITERIA Skills/Abilities/Knowledge 1. 3 years experience in Business Administration 2. Some recognised Management experience 3. High level of IT skills to include: Microsoft Excel, Word and an administrative system
4. Ability to multi-task on a day-to-day basis across different roles 5. Ability to communicate effectively in a sensitive, compassionate and confidential manner with customers in person or on the telephone and display a customerfocused approach to service delivery. 6. Ability to communicate effectively with staff, to organize and prioritise workloads and to lead, motivate, develop and train staff. 7. Ability to introduce innovations and changes in response to legislative developments and competition. 8. You will need to be a passionate about service excellence, people and show an empathetic and calm nature. 9. Ability to work as a member of a team in any role. 10. Ability to follow established statutory and office procedures. 11. Excellent proven interpersonal, verbal and written communication skills. Ability to maintain accurate records in legible script and with the use of IT systems services 12. Numeracy skills sufficient to monitor budgets and deal with cash handling, recording and banking. 13. Ability to understand the uses of information technology, use and input data onto IT systems. 14. A knowledge of Health and Safety Legislation as it relates to a crematorium and ensuring appropriate compliance. 15. Ability to follow established procedures with accuracy and consistency 16. Flexibility to be able to work efficiently within different teams (in different areas) on a regular basis 17. High level of attention to detail in grounds and buildings maintenance
OUT OF HOURS RESPONSIBILITIES 1. May be required to assist with the opening of new sites. 2. There is a chance of having to cover weekends at certain facilities
RELIEF MANAGEMENT RESPONSIBILITIES 1. To cover/support any facility that requires support, this will include working away. This will often occur at short notice so flexibility is a must. 2. To interchange roles on request i.e. Manager/Admin/Chapel Attendant/Gardener/Cremator operator under the above criteria. 3. To assist with the opening of new facilities and snagging lists. 4. To assist with the training of new staff, and refresher training of all existing staff.
This job description is current as at the date below. In consultation with you, it is liable to variation by the Operations Director to reflect or anticipate changes in the job. 25th September 2017