elipsLife Corporate Brochure 2019 EN

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We care about your employees Risk insurance from a single source

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N\ jki`m\ kf gifm`[\ Óijk$ZcXjj client service elipsLife offers tailor-made risk insurance solutions in select business-to-business markets (B2B). We want to be a key partner for both brokers and clients in our markets, with solutions aligned to our clients’ needs.

Our successful business model is based on two factors: excellent service and cost leadership for our clients. Focusing on cost discipline ultimately results in more attractive premium rates for our clients and allows us to ensure sustainable growth, so clients can be certain that elipsLife will be a reliable partner to them over the long term.

Service makes the difference We want to stand out from our competitors in particular by providing outstanding service. The corporate values that we live by are crucial to this. Implementing our core values of flexibility, innovation, speed, focusing on the customer, and creating win-win situations makes us a unique business partner to our clients – reliable, competent and innovative.

Learn more about elipsLife on the following pages. Thank you for your interest.

Reto Toscan, Group CEO elipsLife

Liskamm (4 527 m), Valais, Switzerland

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USA Headquarters

Schaumburg, Illinois

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Europe Headquarters Branch ofďŹ ces

Triesen, Liechtenstein Zurich, Switzerland Amstelveen, the Netherlands Cologne, Germany Milan, Italy Dublin, Ireland

International presence elipsLife operates in Europe and the USA. In Europe, elipsLife has a market presence in Switzerland (Zurich), Liechtenstein (Triesen), Benelux (Amstelveen), Germany (Cologne), Italy (Milan), and Ireland (Dublin). We serve the US market out of Schaumburg, Illinois.

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About us B2B risk insurance elipsLife is an insurance company for institutional clients (B2B business). We focus on all insurance products that cover the financial consequences of illness, accident and loss of life. At the forefront of our activities are occupational and private pension provision for death and disability risks. In general, our clients are companies, pension funds, collective foundations and associations. elipsLife covers all risks from a single source with one team and one platform.

Comprehensive solutions With its tailored insurance products, elipsLife is a total-solutions provider for all personal insurance needs in the areas of occupational incapacity, disability and death. We have a wide range of risk transfer models at our disposal, which allow us to be flexible in meeting client requirements. Since the needs of companies and employees are constantly changing, elipsLife strives to achieve innovative solutions that are able to keep up with these changes. This also applies to the area of care management with a focus on prevention and reintegration in the workplace.

The best for our clients At elipsLife, the focus is on the client. We do business locally while leveraging centralised support. Our emphasis is on providing outstanding service. This includes in-depth requirement analysis and risk assessment using the latest risk models, with our experts putting their know-how into practice to provide innovative, comprehensive and forward-looking insurance solutions. Each client has their personal point of contact. Lean workflows and short decision-making paths form an integral part of optimum client service, just as much as our professional expertise, our knowledge, our multilingual teams and our efficient and excellent benefit management. In short: first-class service is the key differentiator of elipsLife.

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Distribution strategy with top partners elipsLife operates in the corporate business. As a B2B insurance company, we work with selected distribution partners – including brokers, experts, insurance companies, banks and associations. They all have significant expertise in the insurance industry and provide a high standard of service. Our focus is on regional, national and international brokers as well as on enterprises with between 500 and 10,000 employees.

The cooperation with our distribution partners is based on trust, flexibility, speed and quality. The B2B distribution strategy we have chosen is a cost-efficient and professional one that guarantees the ultimate in terms of quality for our clients – at lower prices.

Part of the Swiss Re Group – a strong foundation Operating in the market as an independent company, elipsLife is a wholly-owned subsidiary of Swiss Re, the world’s leading reinsurer in the Life & Health insurance segment. In addition to enjoying the benefits of the international presence, competence and financial strength of our parent company, we also have access to a wealth of relevant information and incomparable global expertise – advantages that provide a direct benefit to our clients.

One billion in just 10 years elipsLife was established in Vaduz in 2008 by Liechtensteinische Landesbank and the reinsurer Swiss Re. The founding members’ aim was to bring tailor-made insurance solutions directly to the B2B market. In 2011, Swiss Re acquired all the shares of elipsLife and became the sole shareholder. In the following years, elipsLife developed so well that in 2018 – only 10 years after its establishment – the company already generated a premium volume of more than one billion US dollars. elipsLife is synonymous with enterprising growth and a high degree of cost consciousness. This combination of both these aspects enables us to self-fund our expansion strategy into new markets.

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Client service based on corporate values

Unternehmenswerte als Basis des Service-Denkens

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Values Our corporate values determine employees’ behaviour toward clients. For elipsLife, they are the foundation for making the company’s ambitious service strategy a reality. elipsLife’s five core values were developed on the basis of a survey in which clients explained what they found particularly troublesome in insurance companies.

Some of the issues mentioned were a lack of flexibility, a lack of innovation, slowness, a lack of client focus and a self-serving approach. We derived our five fundamental values from this by reverse implication, because achieving the greatest possible level of client satisfaction is our top priority. This applies to our insurance solutions as well as to our advice, case processing, support processes, our capacity for innovation and our service. Providing comprehensive services such as these requires employees who are willing and able to implement our corporate values – and elipsLife has exactly those employees.

Flexibility

Innovation

We demonstrate our flexibility

We provide the right answer to client

through our first-class service.

needs through innovative processes and solutions.

Customer focus

Speed

We consistently align our

We ensure rapid work processes

processes to our clients’

thanks to short decision-making

requirements.

and a high level of commitment.

N`e$n`e We create added value for our clients and their employees through openness and transparency – a win-win situation for everyone concerned.

Gross Fiescherhorn (4 049 m), Bernese Oberland, Switzerland

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Providing protection from income gaps

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Closing gaps in coverage Social security systems in different countries have grown historically and are often not perfectly aligned. This is why there are frequent gaps in coverage or cases of overinsurance. We close these gaps with coordinated flexible insurance solutions to cover the financial consequences of disability and death.

Coverage for life, accident and disability risks

Optimum coordination

elipsLife offers comprehensive insurance solutions for

The insurance products from elipsLife are aligned with

insurance products that cover the financial consequences

the social security systems and market conditions of the

of illness, accident and loss of life from a single source

relevant country. We work closely with clients in order

with one team and one platform. This represents insurance

to understand and analyse their requirements before ul-

coverage for those cases in which a person’s state of

timately coming up with a tailored solution. This requires

health changes suddenly as a result of an accident or due

optimum coordination in the interaction between govern-

to illness.

mental, occupational and individual private protection solutions.

Providing protection from income gaps It is often only when a person suffers a loss of income

Pure risk insurance

due to disability or the death of a relative that it becomes

With its insurance solutions, elipsLife focuses exclusively

apparent to them how great the financial consequences

on pure risk insurance that is adapted to life cycles. We

are. Additional expenses are not uncommon as a result of

therefore do not offer classic, combined or long-term sav-

residential changes or unforeseen consequential costs

ings solutions – making us far less exposed to financial

through death. Safeguards need to be provided against all

market risks as a result.

impending gaps in income so that existing standards of living can continue. We have suitable innovative solutions for this.

Wetterhorn (3 692 m), Bernese Oberland, Switzerland

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Comprehensive claims management with total solution

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Solutions from a single source Risk insurance solutions for all client requirements and all services from a crossfunctional team: this is our total-solution approach. It provides significant benefits to our clients in terms of advice, administration, benefit management and costs.

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claims processing. The total-solution approach reduces

While competitors offer their insurance solutions via sep-

the coordination effort and thereby the costs for the

arate lines of business and different systems, elipsLife does

employer. This, in turn, leads to lower overall costs and

this locally with one service team and one central IT plat-

more sustainable premium rates. The comprehensive

form. This approach allows us to keep an overview of all

single-source service is the key differentiator of elipsLife.

client requirements. The coordinated single-source services therefore make our clients’ lives easier: just one point

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of contact for clients, no duplications, no over- or under-

The total-solution approach can be implemented in practical

insurance, one integrated IT platform, as well as efficient

terms because elipsLife has the IT specifications to process contract and benefit data consistently. This ensures greater efficiency thanks to less redundancy and lean administration – also for our clients. A real win-win situation.

Lauteraarhorn (4 042 m), Bernese Oberland, Switzerland

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Low costs thanks to a global IT platform

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Ready for the client needs f] kfdfiifn IT systems and processes have often grown over many years and had to be adapted repeatedly to new requirements over time. Not so with elipsLife. As a start-up, we had the benefit of being able to first determine our strategy and positioning. Then we were able to apply this target-oriented focus to our processes and systems. And we made them as flexible and proactive so that today they are already geared toward the requirements of tomorrow.

Focusing on total solutions

Client requirements set the pace

As a start-up company, elipsLife focused its activities right

elipsLife invests a lot in being able to fully meet its clients’

from the beginning on countries with similar social security

requirements. This is why our systems and processes provide

systems, on integrated total solutions and on consistent

maximum flexibility in designing coverage solutions –

technologies and processes.

and practical implementation of the total-solution approach is possible thanks to optimum process consistency. The integrated IT platform enables tailored total solutions across national borders, applications in any language and any currency, as well as free data transfers within the scope of stipulated guidelines. These benefits, for instance, make pooling solutions easy, cost-effective and quick.

Scalable IT solution elipsLife’s flexible IT solution can be adapted to the changes in country-specific social security systems at any time.

Sustainable and forward-looking IT solutions contribute to low costs, smooth processes and optimum services. elipsLife pursues these goals with consistency – for the benefit of our clients.

Pollux (4 092 m), Valais, Switzerland

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Advantages at a glance

International expertise

Solutions from a single source

elipsLife offers country-specific insurance solutions for

elipsLife offers all insurance solutions with one

all insurance products that cover the financial conse-

team and one platform. These single-source services

quences of illness, accident and loss of life. Our experts

make clients’ lives easier and more cost-effective:

apply their skills and expertise to create innovative,

just one point of contact, no duplications, no over-

forward-looking solutions. As a wholly-owned subsidiary

or underinsurance, one integrated IT platform, as

of Swiss Re, the world’s leading reinsurer in the Life &

well as effective claims processing. This approach

Health insurance segment, elipsLife has the backing of

leads to lower overall costs and more sustainable

a very strong financial institution and incomparable

premium rates.

global expertise.

Clear client focus

Fully on track

elipsLife offers first-class client service. Every client

As a company that operates in eight countries, has

benefits not only from needs-based, innovative

a premium volume of more than one billion US dollars,

insurance solutions but also from a personal contact

and delivers sustainable growth, elipsLife is fully on

partner, straightforward service and our ability to

track. Our growth and our high level of cost conscious-

make decisions quickly. Quality and efficiency are the

ness allow us to self-fund our expansion projects. As

core elements of benefit management, and the client-

a subsidiary of Swiss Re, elipsLife will continue to benefit

focused benefit processes are the key differentiator of

from its parent company’s financial strength.

elipsLife.

Finsteraarhorn (4 274 m), Bernese Oberland, Switzerland

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We keep our promises “We work every day to meet our clients’ expectations with regard to our products and services, advisory expertise and case processing as well as our support processes. Our goal is to achieve maximum client satisfaction by providing outstanding service. We analyse our activities on an ongoing basis in order to identify potential for improvement. This is the corporate culture that we live every day – for the benefit of our clients.” elipsLife

Image, front page: Matterhorn (4 478 m), Valais, Switzerland

Š elipsLife 2019

elipsLife Landstrasse 40 9495 Triesen Liechtenstein T +423 239 95 55 F +423 239 95 54

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