2024 Business Healthcare Services Guide

LIFE CAN CHANGE PRETTY QUICKLY. LET US HANDLE THE OTHER STUFF, SO YOU DON’T MISS WHAT MATTERS MOST.

Key Insights that Influence Employee Health

by Patty Starr and Craig Kurtzwei

A first-of-its-kind study reveals that community health and non-clinical social barriers have a much more profound impact on workforce health than previously recognized.

“Surprisingly, only about 20% of our health is determined by the medical care we receive,” says Heather Kane, chief executive officer of UnitedHealthcare, Arizona & New Mexico, citing the findings from the Health Action Council/ UnitedHealthcare White Paper. “The other 80% comes from what we call social determinants of health — like where we live, our access to healthy food and even our social life. These things play a big role in our overall health and wellness. Until now, no one had studied how everyday life factors, seen through insurance claims, affect our health and, in turn, how they drive up costs for employers. That makes this study a game changer.”

The report, which focused on Health Action Council members’ claims across more than 217,000 covered lives, marks the first study to examine social factors within any claims data. It unveils some of the most comprehensive findings on social determinants of health (SDoH) — the conditions in which people live, learn, work, play, and worship –ever released at the member level.

Titled “Community insights: Key factors that influence employee health,” the seventh annual white paper by HAC and UnitedHealth Group highlights crucial insights for HR and benefits managers to utilize when customizing their plans, ultimately helping to improve the health and productivity of their workforce.

IMPORTANT STATS WE LEARNED

One of the white paper’s most striking takeaways is the connection between where employees live, its effect on their life expectancy, and costs for both employers and their employees.

There is an extreme disparity in mortality rates among employees who work for the same company, across various states. And employees who live in less healthy states cost employers more. Approximately 66% of HAC members live within the 20 least healthy states, according to America’s Health Rankings data. If those members lived in the 20 healthiest states, the total covered per member per month (PMPM) amount would be reduced by $61 million — 7% of spend.

“We learned that factors like being lonely, having unstable housing or financial insecurities, are affecting more than half of the employed workforce around the country whose claims were studied. Even more concerning, 41% of children

have a parent battling at least one of these high-risk issues, leading to higher rates of suicidal ideation, depression and ER visits among those kids,” Kane says. “We also learned that employees who face these social challenges and live in states in which the overall population is less healthy end up costing employers about 7% more in coverage costs.”

WHAT EMPLOYEES CAN DO

This study marks a turning point in benefits strategy, transitioning from the traditional focus on retrospective claims data, company culture, and budgets, to a more comprehensive approach. It emphasizes a need for employers to consider both the geographic locations of their employees and the associated community health and SDoH data to help advance employee health, boost productivity and optimize costs.

Kane addresses steps benefits managers can take to help lead this change for their employees and their dependents:

“Employers can make a big difference by first understanding the specific challenges their employees are facing and drilling down to understand how they differ between employee groups, since it’s not a one-size-fits-all situation. By getting to know the unique needs of their workforce, employers can offer health plans and programs that meet employees where they are. It’s also crucial to educate a workforce about the importance of regular checkups and building a strong relationship with their primary care physician to monitor, prevent health issues before they start or early in the onset of an illness.”

By embracing these strategies, benefits managers can spearhead transformative health management initiatives within their organizations. This approach helps ensure that interventions are grounded in comprehensive data analysis, tailored to meet individual needs, and enhanced by educational efforts to foster a proactive and informed culture of health.

Health Action Council healthactioncouncil.org

“Community insights: Key factors that in uence employee health” healthactioncouncil.org/media/1hcai1ig/2024_white_paper.pdf

Patty Starr is president and CEO of Health Action Council, and Craig Kurtzweil is chief data & analytics officer at UnitedHealthcare Employer & Individual. Health Action Council is a not-forprofit organization representing large employers to enhance human and economic health through thought leadership, innovative services, and collaboration.

Associations & Government

Many associations and government healthcare services give specific information on policies, open enrollment dates and services provided that may help employers understand the many options. Below is a list of local organizations.

Arizona Dental Association

3193 N. Drinkwater Blvd., Scottsdale (480) 344-5777

azda.org

Arizona Foundation for Medical Care

2700 N. Central Ave., Suite 810, Phoenix (602) 252-4042

azfmc.com

Arizona Health Care Association

1440 E. Missouri Ave., Phoenix (602) 265-5331

azhca.org

Arizona Health Care Cost Containment System (AHCCCS)

801 E. Je erson St., Phoenix (602) 417-4000 azahcccsa.gov

Arizona Hospital and Healthcare Association

2800 N. Central Ave., Suite 1450, Phoenix (602) 445-4300 azhha.org

Arizona Medical Association

810 W. Bethany Home Rd., Phoenix (602) 246-8901

azmed.org

Arizona Pharmacy Association

1845 E. Southern Ave., Tempe (480) 838-3385

azpharmacy.org

Maricopa County Medical Society

326 E. Coronado Rd., Phoenix (602) 252-2015

mcmsonline.com

Employee Bene ts Consultants

Using a consultant to work though options and the many plans can alleviate much of the confusion surrounding healthcare these days. We have included a list of brokers and firms that are reputable and have a tremendous amount of experience working with business to provide plans and ensure compliance.

Arizona Bene t Consultants, LLC

6245 N. 24th Pkwy., Suite 201, Phoenix (602) 956-5515

www.arizonabene tconsultants.com

Bene t Commerce Group - An Alera Group Company

16220 N. Scottsdale Rd., Suite 100, Scottsdale (480) 515-5010

bene tscommerce.com

Bene ts By Design

4500 S. Lakeshore Dr., Suite 300, Tempe (480) 831-7700

bene tsbydesignaz.com

Blue Water Bene ts Consulting

7848 E. Davenport Dr., Scottsdale (480) 313-0910

employeebene tcompliance.com

Breslau Insurance & Bene ts

Paul Breslau

8362 E. Via de Risa, Scottsdale (602) 692-6832

breslauinsurance.com

Connect Bene ts

1818 E. Southern Ave., Mesa (480) 985-2555

connect-bene ts.com

FBC Services, Inc.

14201 N. 87th St., Scottsdale (602) 277-8477

fbcserv.com

Focus Bene ts Group

4120 N. 20th St., Suite B, Phoenix (602) 381-9900

focusbene ts.com

Health Insurance Express, Inc.

Superstition Marketplace

1155 S. Power Rd., Bldg. 101, Mesa (480) 654-1200

healthinsurance-express.com

Horizon Bene ts Group

6245 N. 24th Pkwy., Suite 216, Phoenix (602) 957-3755

horizonbene ts.com

Dental Insurance

Getting the right coverage means truly investigating the best plans and supplemental plans. Here is a list of area companies offering dental insurance that have a great reputation and plan options for individuals and groups.

American Dental Plan

1645 E. Bethany Home Rd., Phoenix (602) 265-6677

arizdental.com

Breslau Insurance & Bene ts

Paul Breslau

8362 E. Via de Risa, Scottsdale (602) 692-6832

breslauinsurance.com

Delta Dental of Arizona

5656 W. Talavi Blvd., Glendale (602) 938-3131

deltadentalaz.com

Matsock & Associates

2400 E. Arizona Biltmore Circle, Phoenix (602) 955-0200

matsock.com

Individual & Group Health Insurance

Knowing what plan is right for your employees and understanding who is managing that plan can make all the difference for your company. We have included below a list of reputable and experienced insurance companies, many of which you will be familiar with, that can guide your organization to the perfect group or individual plans.

Amenda Insurance Associates Ltd.

5046 E. Red eld Rd., Scottsdale (480) 284-6400

douglasamenda.com

American Family Insurance

Multiple agents Valley-wide (877) 777-4804

amfam.com

Banner Aetna (800) 381-6789

banneraetna.com

Blue Cross Blue Shield of Arizona

2444 W. Las Palmaritas Dr., Phoenix (602) 864-4899

azblue.com

Bowman & Associates

16042 N. 32nd St., Bldg. A, Phoenix (602) 482-3300

bowmaninsurance.com

Breslau Insurance & Bene ts Paul Breslau

8362 E. Via de Risa, Scottsdale (602) 692-6832

breslauinsurance.com

Cigna

Multiple locations Valley-wide cigna.com

urance Group

Kara Anspach

7077 E. Marilyn Rd., Suite 125, Scottsdale (480) 998-8070

farmersagent.com/kanspach

Glass Financial Group

4455 E. Camelback Rd., Suite 260D, Phoenix (602) 952-1202

glass nancialgroup.com

HealthNet

1230 W. Washington St., Suite 401, Tempe (602) 286-9194

healthnet.com

Humana Health Insurance of Phoenix 20860 N. Tatum Blvd., Suite 400, Phoenix (480) 515-6400

humana.com

Reseco Insurance Advisors

Todd Newton 7901 N. 16th St., Suite 100, Phoenix (602) 753-4250

resecoadvisors.com

State Farm Arizona

Multiple agents Valley-wide (877) 331-8261

statefarm.com

UnitedHealthcare

1 E. Washington St., Suite 1700, Phoenix (800) 985-2356

uhc.com

Hospitals

Many of the healthcare providers listed below are part of specific networks or have created their own network to lower costs for businesses and individuals with the intent to provide all needed services for the patient.

Abrazo Arizona Heart Hospital

1930 E. Thomas Rd., Phoenix (602) 532-1000

abrazohealth.com

Abrazo Arrowhead Campus

18701 N. 67th Ave., Glendale (623) 561-1000

arrowheadhospital.org

Abrazo Central Campus

2000 W. Bethany Home Rd., Phoenix (602) 249-0212

phoenixbaptisthospital.com

Abrazo Maryvale Campus

5102 W. Campbell Ave., Phoenix (623) 848-5000

maryvalehospital.com

Abrazo Scottsdale Campus

3929 E. Bell Rd., Phoenix (602) 923-5000

paradisevalleyhospital.com

Banner Baywood Medical Center 6644 E. Baywood Ave., Mesa (480) 321-2000

bannerhealth.com/baywood

Banner Boswell Medical Center 10401 W. Thunderbird Blvd., Sun City (623) 832-4000

bannerhealth.com/boswell

Banner Del E. Webb Medical Center 14502 W. Meeker Blvd., Sun City West (623) 524-4000

bannerhealth.com

Banner Desert Medical Center 1400 S. Dobson Rd., Mesa (480) 412-3000

bannerhealth.com/desert

Banner Estrella Medical Center 9201 W. Thomas Rd., Phoenix (623) 327-4000

bannerhealth.com

Banner Gateway Medical Center 1900 N. Higley Rd., Gilbert (480) 543-2000

bannerhealth.com

Banner Heart Hospital 6750 E. Baywood Ave., Mesa (480) 854-5000

bannerhealth.com

Banner Ironwood Medical Center 37000 N. Gantzel Rd., San Tan Valley (480) 394-4000

bannerhealth.com/ironwood »

Banner MD Anderson Cancer Center

2946 E. Banner Gateway Dr., Gilbert (480) 256-6444

bannerhealth.com

Banner Thunderbird Medical Center

5555 W. Thunderbird Rd., Glendale (602) 865-5555

bannerhealth.com

Banner University Medical Center Campus

1111 E. McDowell Rd., Phoenix (602) 839-2000

bannerhealth.com

Cancer Treatment Centers of America at Western Regional Medical Center 14200 Celebrate Life Way, Goodyear (623) 207-3000

cancercenter.com

Cardon Children’s Medical Center

1400 S. Dobson Rd., Mesa (480) 412-5437

bannerhealth.com

Dignity Health Chandler Regional Medical Center

1955 W. Frye Rd., Chandler (480) 728-3000

chandlerregional.org

Dignity Health Mercy Gilbert Medical Center

3555 S. Val Vista Dr., Gilbert (480) 728-8000

mercygilbert.org

Dignity Health St. Joseph’s Hospital & Medical Center

350 W. Thomas Rd., Phoenix (602) 406-3000

stjosephs-phx.org

Gilbert Hospital

5656 S. Power Rd., Gilbert (480) 984-2000

gilberter.com

Honor Health Deer Valley Hospital 19829 N. 27th Ave., Phoenix (623) 879-6100 jcl.com

Honor Health John C. Lincoln Medical Center

250 E. Dunlap Avenue, Phoenix (602) 943-2381 jcl.com

Honor Health Osborn Medical Center 7400 E. Osborn Rd., Scottsdale (480) 882-4000 shc.org

Honor Health Shea Medical Center –Shea Medical Center

9003 E. Shea Blvd., Scottsdale (480) 323-3000 shc.org

Maricopa Medical Center

2601 E. Roosevelt St., Phoenix (602) 344-5011 mihs.org

Mayo Clinic Hospital

5777 E. Mayo Blvd., Phoenix (480) 515-6296 mayoclinic.org

Mountain Vista Medical Center

1301 S. Crismon Rd., Mesa (480) 358-6100

mvmedicalcenter.com

Phoenix Children’s

1919 E. Thomas Rd., Phoenix (602) 933-1000 phoenixchildrens.org

St. Luke’s Medical Center

1800 E. Van Buren St., Phoenix (602) 251-8100 stlukesmedcenter.com

Urgent Care

Walk-in, face-to-face, brick-and-mortar urgent care facilities remain an important element in the healthcare system, even as virtual options expand.

FastMed Urgent Care

Multiple Valley locations (480) 545-2787

fastmed.com

NextCare Urgent Care

Multiple Valley locations (888) 958-2128

nextcare.com

One Health Alliance Urgent Care

7 Valley locations (855) 887-4368

onehealthurgentcare.com

Phoenix Children’s Urgent Care

4 Valley locations (480) 922-5437

phoenixchildrens.com/urgent-care

Urgent Care Extra

Multiple Valley locations urgentcareextra.com

Workplace Bundled Health Programs

In focusing on creating the perfect plan for your company, local providers offer direct benefits that your organization may rely on to ensure a strong healthcare program and policies for your employees.

Arrowhead Health Centers

Multiple locations (623) 334-4000

arrowheadhealth.com

Workplace Ergonomics

Wellness includes how our bodies function in our work spaces, and is therefore greatly impacted by the physical elements of that space. These businesses provide solutions, from chairs to desks to lighting — and beyond.

Ergoguys Products

5622 W. Orchid Ln., Chandler (602) 354-4190

ergoguys.com

ESI Ergonomic Solutions

4030 E. Quenton Dr., Suite 101, Mesa (480) 517-1871

esiergo.com

Goodmans Interior Structures

1400 E. Indian School Rd., Phoenix (602) 263-1110

goodmansinc.com

Workplace Wellness

There are many companies working to orchestrate alternative healthcare plans and consulting to customize healthcare benefits programs and policies for companies. These organizations below offer consulting, program development and direct care programs for businesses of all sizes.

Absolute Health

8360 E. Raintree Dr., Suite 135, Scottsdale (480) 991-9945

absolutehealthaz.com

Healthcare Solutions Centers

4831 N. 11th St., Phoenix (602) 424-2101

hcsonsite.com

LifeCore Group

P.O. Box 10264, Glendale (602) 235-2800

myhealthdividends.com