September 2025 issue of In Business Magazine

ARIZONA: A VIEW FROM THE TOP

Home to some of the world’s largest aerospace and defense companies, innovative startups, and next-generation technologies and manufacturing, Arizona is at the forefront of the aerospace and defense industry. With more than 300 days of sunshine annually, a longstanding commitment to supporting the U.S. military and a business-friendly environment, top companies come to Arizona to develop advanced solutions and drive innovation.

Lightcast, 2024 1#

CONCENTRATION FOR GUIDED MISSILE AND SPACE VEHICLE MANUFACTURING

#1

LARGEST OPTICS & PHOTONICS MANUFACTURING JOB GROWTH

Lightcast, 2024

TOP 3

AEROSPACE MANUFACTURING ATTRACTIVENESS

PwC, 2025

TOP 2

LARGEST GUIDED MISSILE AND SPACE VEHICLE MANUFACTURING

Lightcast, 2024

TOP 5

LARGEST EMPLOYMENT IN A&D MANUFACTURING

Lightcast, 2024

Spinato’s Serves Up Kindness

This month spotlighting Spinato’s Pizzeria & Family

Kitchen, Tyler Butler’s series explores the myriad ways businesses give back and the positive ways their programs impact our community.

54

The Impact of Artificial Intelligence in Management

Bruce Weber’s series examines developing and sustaining organizational capacity.

FEATURES

46 The Power of Clarity at Work

Kate Zabriskie examines how goals, roles and tasks transform teams.

55 Selling to Younger Buyers – It’s a New World

Troy Harrison discusses changing norms and three points sales professionals must know about style-matching.

DEPARTMENTS

9 Guest Editor

Denise Resnik, founder, president and CEO of First Place AZ; co-founder of Southwest Autism Research & Resource Center; and founder and CEO of DRA Collective, introduces the “Women of Achievement” issue.

10 Feedback

Katherine Dei Cas, Noreen Bishop Hill and Alicia Nuñez respond to In Business Magazine’s burning business question of the month: As a 2024 Women of Achievement honoree, you’ve been recognized for outstanding leadership. Different times seem to call for different strengths. So, what do you feel are the most important leadership qualities for the times we are in now?

12 Briefs

“Inside Phoenix’s Members-Only Dining Movement” “Dailies Top Stories,” “Local Standouts Recognized for Achievements and Philanthropy,” “Innovation Vitalizes Wellness Retreat” and “On-Site vs Off-Site Document Shredding”

15 By the Numbers

Burnout, poor training and culture gaps are fueling a leadership crisis at the supervisory level — here’s why that should terrify companies

16 From the Top

Benson Systems CEO Eric Benson founds his leadership on knowing the business from the inside, up.

17 CRE

“Engineering Value through Intentional Design,” “Luxury Developments in Phoenix and Carefree,” “Luxury Developments in Scottsdale,” “Phoenix Is Growing Up” and “Pioneers of Phoenix Urbanization”

28 2025 Women of Achievement

In Business Magazine honors the women business owners, managers and leaders who, with an abundance of talent and commitment, have achieved great success in and for our Greater Phoenix business community.

20 Semi Insights

“Women Engineers Power Phoenix Semiconductor Rise,” “Applied Materials Expands Arizona Footprint with $200M Investment” and “Arizona’s Semiconductor Boom Demands Talent – ASU and SEMI Step Up”

24 Healthcare

“Wearables Afford Connected Care for Rural Residents and Seniors” and “Addressing Alcohol Use Disorder in the Workplace”

26 Technology

“Tech Talent in Demand” and “Robust Cybersecurity Measures Essential to Secure the Future of Smart Buildings”

47 Books

New releases give fresh insights on business thinking.

48 Economy

Brian Crisp discusses how debt financing coupled with healthy cash flow can be a key driver to expansion.

50 Legal

Kami Hoskins explores why Arizona businesses with a California presence should pay attention to California climate-related disclosure laws.

56 Nonprofit

Tamera Skrovan discusses how business leaders can turn posts into partnerships as they leverage LinkedIn for community leadership.

57 Assets

BMW M5 Touring

Plus: Tips to stay healthy during business travel

58 Power Lunch

Blanco Cocina Shines for Siesta

66 Roundtable

Edward Segal, author of The Crisis Casebook, shares productive alternatives to common crisis management mistakes.

“Your value will be not what you know; it will be what you share.” —Ginni Rometty, as CEO of IBM

We’re here to focus health care where it belongs: on you. You deserve the kind of care that goes beyond a chart or a prescription. It’s the kind of care that covers everything you need to live your healthiest life, including support from a whole team of doctors, nurses, and specialists to keep you feeling good. And it’s care that gives you all the benefits of a nationally recognized health care company with a hometown, personal touch.

OUR CONTENT CREATORS

RaeAnne Marsh

Editor in Chief, In Business Magazine

RaeAnne Marsh became editorial director of Phoenix-based InMedia Company in 2010 and helped launch Valley-wide business resource In Business Magazine

Holding the magazine to strong editorial standards, she says, “New businesses are founded, out-of-staters bring new strengths, established businesses evolve and expand — all of which contributes to the dynamic vitality that I see as the mission of In Business Magazine to be the voice of and vehicle to nurture. It is my challenge to ensure each edition is packed with relevant information on a broad spectrum of issues, aimed at a readership that runs the gamut from entrepreneurial startup to major corporation.” Marsh was awarded 2024 Small Business Journalist of the Year from the U.S. Small Business Administration, Arizona District.

Guest columns are feature articles presented as a special, limited series as well as regular, ongoing series in In Business Magazine

Tyler Butler

Guest Columnist – Social Impact

A long-time corporate social responsibility practitioner, Tyler Butler is known for her expertise in creating, launching and developing successful social impact programs. Her commitment to rallying people together to make a positive difference has created sustainable signature programs empowering people to give back in myriad ways globally. She operates under the ethos of “each one teach one,” and so her contributions to In Business Magazine provide her with an outlet to share the best of what companies are doing to aid humanity — shedding light on good corporate citizens and share stories about the magic they are creating through their generous outreach efforts.

Kim Ryder

Guest Columnist – Commercial Real Estate

Kim Ryder is a dynamic commercial real estate executive with extensive experience in managing multi-million-dollar, complex projects and the build-out of more than 54 million square feet of retail and commercial space. Ryder has started several business lines in her career, most notably launching Thrive Real Estate and Development groups. Her career in the thrift industry extends over 25 years and led her team to expand the Goodwill real estate portfolio by more than 100 locations, having leadership over more than 400 transactions. Her expertise in thrift real estate has made her a well-known resource of knowledge

Bruce Weber

Guest Columnist – Capacity

Bruce Weber sees In Business Magazine as a valuable forum for topics relevant to our business and nonprofit community. “I am deeply interested in organizational capacity and what makes organizations successful and impactful in the work they do. In my work in the community for more than 16 years, I have worked with all sizes of organizations and leaders in helping their businesses grow and expand their impact. My previous careers with Microsoft and Hewlett Packard involved working with business integration partners to design strategies to engage new markets. In today’s complex world, I enjoy exploring the possibilities and opportunities that change can bring.”

This month’s contributors

Brian Crisp is regional president at Enterprise Bank & Trust. (“Examining Key Considerations for Cash, Debt Strategies,” page 48)

Troy Harrison is the sales navigator, a speaker and the author of Sell Like You Mean It and The Pocket Sales Manager. (“Selling to Younger Buyers – It’s a New World,” page 55)

Jennifer Kaplan is the president and CEO of Evolve PR & Marketing, Arizona’s largest public relations firm. (“Your Reputation Is Your Résumé – Guard It Well,” page 66)

Spencer Fane attorney Kami Hoskins creates and implements effective solutions for employers navigating complex labor and employment law issues. (“Are Climate-Related Disclosure Laws on the Horizon?” page 50)

Edward Segal is a crisis management expert, consultant, podcast host and author of The Crisis Casebook. (“5 Common Mistakes That Can Create A Crisis – And Make It Worse,” page 66)

Kate Zabriskie is the president of Business Training Works, Inc., a Maryland-based talent development firm. (“The Power of Clarity at Work,” page 46)

Editor in Chief RaeAnne Marsh

Associate Publisher Nico Pacioni

Graphic Design Matt Fischer

CONTRIBUTING WRITERS

Amit Arwindekar Christina Johnson

Mihaela Balseanu Jared LoPriore

Eric Benson Cory Mishkin

Tyler Butler Stephanie Quinn

Joe Caradonna Rhonda Randall

Brian Crisp Edward Segal

Kent Dicks Tamera Skrovan

Troy Harrison Bruce Weber

Kami Hoskins Kate Zabriskie

Mike Hunter Fabio Zaniboni

ADVERTISING

Operations Louise Ferrari

Business Development Raegen Ramsdell

Louise Ferrari

Cami Shore

Events Amy Corben

WTSM TV STUDIO

General Manager Chris Weir

More: Visit your one-stop resource for everything business at inbusinessphx.com. For a full monthly calendar of business-related events, please visit our website.

Inform Us: Send press releases and your editorial ideas to editor@inbusinessphx.com

President Camron McCartney

Editorial Director RaeAnne Marsh

Financial Manager Tom Beyer

Office Manager Allie Jones

Accounting Manager Todd Hagen

Corporate Office InMedia Company 45 W. Jefferson Street Phoenix, AZ 85003 T: (480) 588-9505 info@inmediacompany.com www.inmediacompany.com

Vol. 16, No. 9 In Business Magazine is published 12 times per year by InMedia Company. POSTMASTER: Send address changes to InMedia Company, 45 W. Jefferson Street, Phoenix, AZ 85003. To subscribe to In Business Magazine, please send check or money order for one-year subscription of $24.95 to InMedia Company, 45 W. Jefferson Street, Phoenix, AZ 85003 or visit inbusinessphx.com We appreciate your editorial submissions, news and photos for review by our editorial staff. You may send to editor@inbusinessmag.com or mail to the address above. All letters sent to In Business Magazine will be treated as unconditionally assigned for publication, copyright purposes and use in any publication, website or brochure. InMedia accepts no responsibility for unsolicited manuscripts, photographs or other artwork. Submissions will not be returned unless accompanied by a self-addressed, stamped envelope. InMedia Company, LLC reserves the right to refuse certain advertising and is not liable for advertisers’ claims and/or errors. The opinions expressed herein are exclusively those of the writers and do not necessarily reflect the position of InMedia. InMedia Company considers its sources reliable and verifies as much data as possible, although reporting inaccuracies can occur; consequently, readers using this information do so at their own risk. Each business opportunity and/or investment inherently contains certain risks, and it is suggested that the prospective investors consult their attorney and/or financial professional. ©2025 InMedia Company, LLC. All rights reserved. No part of this magazine may be reproduced or transmitted in any form or by any means without written permission by any means without written permission by the publisher.

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In Business Magazine is a collaboration of many business organizations and entities throughout the metropolitan Phoenix area and Arizona. Our mission is to inform and energize business in this community by communicating content that will build business and enrich the economic picture for all of us vested in commerce.

PARTNER ORGANIZATIONS

Debbie Hann, Interim CEO Arizona Small Business Association Central Office (602) 306-4000 www.asba.com

Steven G. Zylstra, President & CEO Arizona Technology Council One Renaissance Square (602) 343-8324 www.aztechcouncil.org

Kristen Wilson, CEO AZ Impact for Good (602) 279-2966 www.azimpactforgood.org

Terri Kimble, President & CEO Chandler Chamber of Commerce (480) 963-4571 www.chandlerchamber.com

Joanna Horton McPherson, President NAWBO Phoenix Metro Chapter (480) 289-5768 www.nawbophx.org

Robin Arredondo-Savage, President & CEO Tempe Chamber of Commerce (480) 967-7891 www.tempechamber.org

Our Partner Organizations are vested business organizations focused on building and improving business in the Valley or throughout Arizona. As Partners, each will receive three insert publications each year to showcase all that they are doing for business and businesspeople within our community. We encourage you to join these and other organizations to better your business opportunities. The members of these and other Associate Partner Organizations receive a subscription to In Business Magazine each month. For more information on becoming an Associate Partner, please contact our publisher at info@inbusinessphx.com.

ASSOCIATE PARTNERS

Ahwatukee Foothills Chamber of Commerce ahwatukeechamber.com

Arizona Chamber of Commerce & Industry azchamber.com

Arizona Hispanic Chamber of Commerce azhcc.com

The Black Chamber of Arizona phoenixblackchamber.com

Economic Club of Phoenix econclubphx.org

Glendale Chamber of Commerce glendaleazchamber.org

Greater Phoenix Chamber of Commerce phoenixchamber.com

Greater Phoenix Equality Chamber of Commerce gpglcc.org

Mesa Chamber of Commerce mesachamber.org

North Phoenix Chamber of Commerce northphoenixchamber.com

Peoria Chamber of Commerce peoriachamber.com

Phoenix Metro Chamber of Commerce phoenixmetrochamber.com

Scottsdale Area Chamber of Commerce scottsdalechamber.com

Scottsdale Coalition of Today and Tomorrow (SCOTT) scottnow.com

Surprise Regional Chamber of Commerce surpriseregionalchamber.com

WESTMARC westmarc.org

A native Phoenician, ASU Sun Devil and international leader in autism, Denise Resnik has raised community awareness and resources supporting individuals and their families throughout their lifetimes, leading PBS NewsHour to cite Phoenix as “the most autismfriendly city in the world.”

Resnik serves as a member of the ASU Foundation Board and Watts Dean Council, and as board vice chair for Home Matters® to Arizona. Her family and others living with autism and disabilities inspire her work.

DRA Collective dracollective.com

First Place AZ firstplaceaz.org

Southwest Autism Research & Resource Center autismcenter.org

Arizona’s Trailblazing Impact with Women in Leadership

This edition of In Business Magazine celebrates the 2025 Women of Achievement and is coordinated with its annual event that shines a spotlight on women using their positions of leadership to make a difference throughout our community.

Phoenix is a dynamic environment for women representing all for-profit and nonprofit business and public sectors defined by growth, opportunity — and a shift to leadership roles. With Arizona led by Governor Katie Hobbs and Phoenix by Mayor Kate Gallego, women are shaping the state’s political and business landscape in unprecedented ways. They are stepping into executive roles across industries, reflecting Arizona’s increasingly diverse economy that spans real estate, technology, bioscience, sustainability and advanced manufacturing.

Equally important is the ongoing cultural shift of women leaders engaging in transparent conversations about what it means to lead as a whole person — balancing career with family, community and personal well-being. This authenticity is fueled by the rise of groups, organizations and gatherings where women share openly, model leadership, mentor peers and create supportive networks. Together, we are transforming the Greater Phoenix community and Arizona at large into a hub where women not only participate in growth — but define and lead it.

In this September edition’s cover story, In Business Magazine presents 2025’s Women of Achievement: fourteen exceptional women, who share their individual stories of growth and opportunity. I’m humbled to share these pages with them and honored to have been named the 2025 Linda M. Herold Lifetime Achievement honoree.

Mihaela Balseanu speaks up for women in the semiconductor industry in this month’s Semi Insights feature “Women Engineers Power Phoenix Semiconductor Rise.” She discusses the talent women bring to the industry — and also the opportunity the industry offers to women.

Kate Zabriskie focuses her talent development expertise on helping businesses communicate in feature article “The Power of Clarity at Work.” She explores clarity as the factor keeping teams aligned, enabling them to avoid confusion and its many negative consequences.

Communication is one of the elements Edward Segal addresses in Roundtable feature “5 Common Mistakes That Can Create a Crisis – and Make It Worse.” Communication is a foundation for rebuilding trust, but Segal also examines critical actions businesses should employ – in preparation as well as response.

Connection is the underlying theme in Troy Harrison’s feature “Selling to Younger Buyers – It’s a New World.” Key to sales now is what he calls a “style-match,” based on recognizing a change in societal norms from the standard practice of finding a personal connection to bond over in order to earn the right to talk business to taking care of business first and making the social connection optional afterward.

Among other articles, Legal explores the possibility that climate-related disclosure laws are on the horizon, Technology discusses cybersecurity issues of smart buildings and Economy examines key considerations for cash and debit strategies.

The variety goes on, filling the pages of this September edition of In Business Magazine with valuable and relevant information to help strengthen our connections and business community.

I’m pleased to help bring it to you and hope you will find much to stimulate your efforts and share with others.

Sincerely,

Denise Resnik Founder,

President and CEO, First Place AZ

Co-Founder,

Southwest Autism Research & Resource Center Founder and CEO, DRA Collective

CONNECT WITH US:

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For all past Feedbacks go online to inbusinessphx.com and see what Valley executives think on various business topics.

As a 2024 Women of Achievement honoree, you’ve been recognized for outstanding leadership. Different times seem to call for different strengths. So, what do you feel are the most important leadership qualities for the times we are in now?

NOREEN BISHOP HILL

Managing Director

J.P. Morgan Private Bank Sector: Financial

In today's rapidly changing and complex world, I believe the most important leadership qualities include being adaptable and providing mentorship and empowerment, as well as leading with integrity and authenticity.

Leaders must be adaptable to navigate the ever-evolving business landscape, embracing change and innovation to stay ahead, particularly with the rapidly evolving AI capabilities. By mentoring and empowering their team, leaders can build a high-performing group that delivers exceptional advice and service to clients. Motivating and cultivating a highly skilled team can enhance the client experience, leading to long-term, generational client relationships.

Being authentic and leading with integrity is a superpower to build trust and credibility with teams, clients and the community. It is an essential quality for a leader in our line of business in managing significant assets and making strategic financial decisions on behalf of clients. It is also a critical role for building trust within our Arizona community and guiding organizations through challenges.

J.P. Morgan Private Bank privatebank.jpmorgan.com/nam/en/ locations/united-states/arizona/phoenix

Noreen Bishop Hill serves as market manager of J.P. Morgan Private Bank in the Desert Southwest Market encompassing Arizona and Nevada. With more than three decades of experience at JPM, she manages a team of professional advisors with experience in banking, investment management, credit, fiduciary management and wealth advisory. She serves on the board of Greater Phoenix Leadership, Arizona Community Foundation, Jobs for Arizona’s Graduates and Providence College board of Advisors.

KATHERINE DEI CAS

Executive Vice President

EMD Electronics Sector: Technology

In today’s rapidly evolving world, the most important leadership qualities are resilience, authenticity and purpose. Change is taking place across all facets of life today — technologically, socially and economically — which requires leaders to remain steady in the face of uncertainty while also being flexible enough to adapt and grow. Resilience allows us to navigate challenges with clarity and determination, while authenticity ensures we stay grounded in who we are and lead in a way that is true to our values.

Purpose-driven leadership is especially critical now. People are looking for leaders who act in service of others and who foster environments of inclusion, trust and collaboration. Recognizing the achievements of others and lifting them up reinforces community bonds and inspires continued innovation.

For me, leadership also means knowing that fulfillment comes not from perfection but from aligning our actions with what truly matters — whether that’s driving business results, developing others or serving our communities. The more we lead with intention and humanity, the more powerful and lasting our impact becomes.

EMD Electronics emdgroup.com/en/expertise/electronics.html

Katherine Dei Cas is executive vice president and global head of Delivery Systems & Services and Specialty Gases at EMD Electronics, with decades of leadership in advanced manufacturing. Dei Cas serves on internal councils, the SEMI Foundation Board and as a member of the SEMI North American Advisory Board.

ALICIA NUÑEZ

President and CEO

Chicanos Por La Causa

Sector: Community Development

Leadership is a trait that happens at all levels, no matter the title, position or years of experience that one holds. Think of the person who speaks up, offers a helping hand and sparks the team to see a different point of view.

As we can find ourselves surrounded by similar opinions and routine, it is important for a leader to be someone who lights up a discussion and is adaptive against challenges. There will always be change, and leaders are a force that pushes us outside our comfort zone.

A great leader will empower their team to see themselves as leaders, too. They collaborate and nurture an environment where their team recognizes value within themselves.

When I think of qualities of a leader, I think of my mentors. They did not just hand out the answers or delegate assignments; they encouraged me to learn and develop solutions. Their leadership helped me discover my own leadership qualities. That’s the type of leader that we need today to ensure we have great leaders ready for tomorrow.

Chicanos Por La Causa cplc.org

Alicia Nuñez is president and chief executive officer at Chicanos Por La Causa, a community development organization empowering nearly 1,000,000 lives across the country through integrated health and human services, housing, education, economic development and advocacy programs. With more than 25 years of financial and operational management experience in both for-profit and non-profit businesses, Nuñez oversees CPLC’s growth and mission.

Sign up for the monthly In Business Magazine eNewsletter at www.inbusinessphx.com Look for survey questions and other research on our business community.

DAILIES TOP STORIES

‘In Business Dailies’ Most Views Last 30 Days

Here are the stories with the most views over the past 30 days (prior to press time) that were features in our In Business Dailies, which hits email inboxes every weekday at 9:30 a.m. Sign up today: at www.inbusinessphx.com/dailies-signup

Economy & Trends | Cover Story | August 2025 Aerospace & Defense: The Impact on Arizona’s Growth

by RaeAnne Marsh

Aerospace & defense is interwoven in our state’s economy with its extensive range of manufacturing and engineering, from aircraft to optics, weapons systems to drone detection, and parts to software.

Four of our major A & D businesses help us gain a snapshot view of the current strength of the industry and what bodes for the future.

Banking & Finance | inbusinessphx.com | July 18, 2025 Valley-Based Bank to Retire Six Division Bank Brands, Bringing Alignment inbusinessPHX.com

Western Alliance Bank unveiled plans to unite all of the Bank’s divisions under the Western Alliance Bank brand. By year-end, six division bank brands – Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank – will take on the Western Alliance Bank name.

Growth & Enterprise | inbusinessphx.com | July 18, 2025 $200M AI-Powered Defense Factory to Bring 350 Jobs to Mesa inbusinessPHX.com

Hadrian, the advanced manufacturing company building AI-powered factories for America, announced plans to establish a large-scale manufacturing and software hub, known as Factory 3 in Mesa, Arizona. The 270,000-square foot facility represents a $200 million investment, which will support raw materials to complete mission-critical systems.

Growth & Enterprise | Cover Story | July 2025 Headquartering Here: Benefits of Having Your Business in Arizona

by RaeAnne Marsh

“Some of the most prominent companies in the world have chosen Greater Phoenix as a headquarters location. From direct economic contribution and job creation to advancements in technology and healthcare, these companies are integral to Greater Phoenix’s quality of life and economic opportunity,” says Chris Camacho, president and CEO of Greater Phoenix Economic Council.

Inside Phoenix’s Members-Only Dining Movement

Once considered the “Wild West,” Phoenix has swiftly become a cultural and culinary hotspot, rivaling the likes of Los Angeles, New York City, Austin and San Francisco. Within the past few years, Phoenix has seen a notable increase in members-only dining clubs that cater to affluent locals and tourists alike who seek exclusivity and elevated experiences. This trend, already well underway nationwide, is now picking up momentum in the Valley.

The number of high-end private dining and social clubs in the U.S. has grown by more than 66% over the past decade, raising from just 90 nationwide in 2023 to more than 150 today. From Soho House expansions to private speakeasies tucked inside luxury hotels and high-rises across the nation’s leading cities, these clubs offer more than just a table — they offer a curated lifestyle. Membership often includes access to exclusive events, private lounges and networking opportunities with like-minded individuals.

In Phoenix, the movement began with the debut of The Ra Ra Room last November. Cocreated by Mario Carbone and the renowned Major Food Group team, alongside Phoenix Suns and Mercury owner Mat Ishbia, the downtown destination also makes waves as a first-of-its-kind combination of dining and entertainment due to its hidden location in the PHX Arena. While its

glamorous Art-Deco design and signature Carbone dishes are conversation-worthy, The Ra Ra Room’s deeper appeal lies in what it represents: Phoenix’s growing appetite for memorable dining and entertainment experiences.

One defining element is the return of white-glove hospitality, an often-overlooked luxury in today’s fast-casual, tech-driven dining landscape. For many members, it’s not just about exclusivity; it’s about impeccable service, which reinforces a sense of value, comfort and prestige that’s hard to replicate. From door-to-door valet services to seamless personalized check-in, members can slow down, be present and truly savor the experience. In an era of automation and self-service, these thoughtful human touches feel refreshingly rare.

Phoenix’s influx of new residents and flourishing downtown scene create the perfect space for these new venues. The Ra Ra Room is one of only two private dining concepts in the Valley today, but, as Phoenix continues to level up, members-only dining may become less of a novelty and more of a normalcy. With a rising demand for elevated, intimate experiences, these clubs are poised to redefine how locals and visitors engage with the city’s culinary and social offerings. —Jared LoPriore, general manager at The Ra Ra Room

The number of high-end private dining and social clubs in the U.S. has grown by more than 66% over the past decade, raising from just 90 nationwide in 2023 to more than 150 today.

Photo

Local Standouts

Recognized for Achievements and Philanthropy

James Agency One of Inc.’s Best Workplaces

The James Agency, Scottsdale’s leading, fully integrated marketing agency, has been named to Inc.’s annual Best Workplaces list for the second year in a row. This recognition is especially meaningful as TJA celebrates its 20th anniversary in 2025 — a milestone achieved by only 20% of businesses. thejamesagency.com

Nonnie Shivers Named CLEL Fellow

Nonnie Shivers, Phoenix office managing shareholder for Ogletree Deakins has been selected as a Fellow of the College of Labor and Employment Lawyers Class of 2025, a prestigious honor from the nonprofit professional association honoring the leading lawyers nationwide who promote achievement, advancement and excellence in the practice of labor and employment law. ogletree.com

Kristen Rosati Awarded Top Honor in Health Law

The American Health Law Association recently awarded Coppersmith Brockelman partner and former AHLA president Kristen Rosati with its highest distinction — the David J. Greenburg Founders Award, which honors individuals who exemplify the values of AHLA’s founder: a deep commitment to health law, sustained service to the association, and exceptional qualities of leadership. cblawyers.com

3-Year Grants from McCarthy Building Companies

McCarthy Building Companies Inc., through its philanthropic community impact program, Heart Hats®, recently named two Arizona charities, Ryan House and Arizona Bleeding Disorders, as its charitable partners for the new three-year grant cycle, which includes volunteer support from McCarthy’s more than 900 Arizona employee-owners and their families and an annual minimum of $25,000 to each organization. mccarthy.com

Delta Dental of Arizona Supports Community

The Delta Dental Institute recently released its 2024 Community Impact Report highlighting the philanthropic investments that Delta Dental companies made last year to support the oral and overall health of communities across the country. According to the report, Delta Dental of Arizona contributed $1.8 million, positively impacting 426,166 people across the state’s 15 counties. deltadentalinstitute.com/cir

OneAZ Credit Union Strengthens AZ Workforce

OneAZ Credit Union recently awarded $130,000 in Legacy Grants to three dynamic Arizona nonprofits — JobPath, Change Labs and Startup Tucson — all dedicated to advancing economic empowerment and entrepreneurship across the state. oneazcu.com

Innovation Vitalizes Wellness Retreat

Concierge medicine and programs are now the trend for top executives, celebrities and those tired of not getting the treatments and success they desire in routine visits. Overcrowded offices and weeks to get a 15-minute appointment with a PA are no longer options for those seeking care. Clients want now, not weeks later.

CEO Josette Sullins has been aware of this for more than a decade. Leaving the multibilliondollar spa industry and, after completing research studies and receiving clearance from the state to offer dehp® High treatments and to train other healthcare professionals on the method, she opened 17th Floor in January 2025.

Sullins identified the need for elite care that most insurance agencies do not cover. The 17thfloor.vip® is an exclusive VIP concierge wellness experience in a penthouse suite on the 17th floor of a high-rise in Central Phoenix. Luxury and healthcare create a private sanctuary for CEOs, sports figures, top executives and those who want top-of-the-line healthcare in a plush private setting.

Key card access assures privacy and individualized care. Elite Care™ members can schedule the entire penthouse suite for individual treatment.

Team enlightenment™ is essential for productivity and a cure for burnout syndrome. Companies can have their staff spend a day, weekend or longer retreat to refresh and reboot.

Regardless of our realization, we are all chasing the next high. Our body's natural state of being (homeostasis) consists of euphoria and balance. On 17, the mission is to help clients find and maintain that natural high while becoming chronologically current with barriers such as stress, burnout and trauma that create unhealthy reactive patterns.

A dehp® High package does just this. This one-of-its-kind treatment rewires patients’ brains, alleviating trauma, mental blocks and stress, fostering a sense of empowerment and renewal. Among other services are Naturopathic, addiction medicine, grief therapy, behavioral health counseling and Pilates. —Laura Baumgartner

On-Site vs Off-Site Document Shredding

Keeping a business secure requires a lot of layers, each with a range of options for business owners to consider. One important step essential to protecting Arizona businesses is secure paper shredding. However, many owners aren’t aware of the advantages and disadvantages of the two available shredding methods, which can lead to security breaches or even privacy law violations.

ON-SITE PAPER SHREDDING

On-site shredding is generally more secure than off-site shredding and more price-efficient. Large shredding trucks meet onsite, allowing business owners to watch and certify that proper documentation is being shredded in compliance with FACTA, the Fair and Accurate Credit Transactions Act, and other industry-specific legislation.

On-site shredding is often utilized by businesses with large quantities of material that must adhere to strict industry standards, such as medical professionals and educators. Due to FACTA, it’s a good idea for all business owners with multiple employees to utilize on-site shredding to ensure employee information is

disposed of properly. Failing to do so can result in fines of up to $10,000 per employee.

Disadvantages include high noise levels due to the shredder and the need to allocate space for the 40-foot-long truck.

OFF-SITE PAPER SHREDDING

The paper shredding company will send a truck to the location where documents are placed in a bin, loaded into the truck and transported to a facility for shredding at a later time. Some businesses aren’t comfortable with off-site shredding because it’s impossible to track when or where documents are destroyed.

Some businesses prefer off-site shredding due to space limitations at their facilities or the challenges of navigating driving routes for large shredding trucks. It’s also perfect for companies near residences or where noise is a nuisance. It can also be more cost-efficient; however, some on-site services may match the quote. —Joe Caradonna, the owner of Proshred Arizona, a document shredding service in Tempe, Arizona proshred.com/ greater-phoenix

Photo courtesy of 17th Floor

Abbot Augustus Low brought paper shredding into the machine age in 1908 when he patented his "Waste Paper Receptacle" (for centuries, destruction had been done manually), but he died before he could produce more than his first working prototype.

Nobody Wants to Be a Supervisor Anymore

Burnout, poor training and culture gaps are fueling a leadership crisis — here’s why that should terrify companies

by Mike Hunter

As companies face increasing turnover, rising workplace toxicity and a shrinking pipeline of future leaders, new research, developed by Express Employment Professionals in partnership with The Harris Poll, reveals a troubling disconnect between what supervisors need and what employers provide. This growing leadership vacuum in American workplaces and the high cost of failing to support frontline supervisors is explored in “Strained, Stressed, and Stepping Away: The Supervisor Crisis and What Employers Must Do Now,” a white paper recently released by Express Employment Professionals. Retirement, burnout or — in some cases — force reductions or corporate “flattening” is straining and pushing these critical and stressed supervisors to the door. Junior employees appear less than eager to climb the ranks or less than capable of filling these roles. It’s the beginning of a dangerous cycle: Strains on supervisors hurt workplace culture; a deteriorating workplace culture makes those jobs less attractive; and the result is a management vacuum that undermines company success.

Many hiring decision-makers in the United States are entirely unaware of a disconnect in how companies train — or fail to train — new supervisors. Companies often try to promote from within when it comes time to fill an open supervisor role. After all, institutional knowledge can be an asset for a leader. In doing so, companies naturally look to their hardest workers or best producers. But a common mistake is assuming what made these employees strong performers in their current roles will translate to strong performance in a supervisory role.

Biggest Challenges Supervisors Face

That’s not always the case.

Being a successful supervisor means confronting new challenges that entry- or lower-level employees do not face, most notably resolving interpersonal conflict. Too often, companies fail to train newly promoted supervisors, leaving them ill-equipped for the job.

Today's companies can’t afford to overlook the crucial role of supervisors. Burnout is rising, interest in leadership roles is declining, and gaps in training are leaving supervisors, and their teams, vulnerable. Middle managers need clear expectations, practical skills, meaningful support — through effective training, a right-sized workforce and leadership that recognizes the realities they face every day.

Closing these gaps will not just improve supervisor retention; it will strengthen team performance, reduce turnover, and help stabilize workplace culture at a time when many companies are struggling to keep employees engaged.

“Supervisors are saying, ‘No more.’ Future leaders are saying, ‘No, thanks,’” says Bob Funk, Jr., CEO, president and chairman of Express Employment International. “The result? A vicious cycle that decreases effectiveness, breeds toxicity and weakens the workplace. The companies that come to terms with the situation and start implementing solutions will be the ones that succeed in this reshaped economy.”

METHODOLOGY

Survey of Hiring DecisionMakers: Research was conducted online within the United States by The Harris Poll on behalf of Express Employment Professionals among 1,001 U.S. hiring decision-makers (defined as adults ages 18+ in the U.S. who are employed full-time or self-employed, work at companies with more than one employee, and have full/significant involvement in hiring decisions at their company). The survey was conducted Nov. 11–26, 2024. Data are weighted where necessary by company size to bring them in line with their actual proportions in the population.

Survey of Job Seekers: The research was conducted online within the United States by The Harris Poll on behalf of Express Employment Professionals from Nov. 21 to Dec. 10, 2024, among 1,039 adults ages 18 and older who are employed but looking for a new job or not employed and looking for work (“job seekers”). Data are weighted where necessary by gender, race/ethnicity, region, education, marital status, household size, and official language to bring them win line with their actual proportions in the population.

Nearly all hiring decision-makers (97%) feel there are benefits to employees forming friendships in the workplace. They commonly say it improves employee and company productivity (67%).

Nine in 10 companies (87%) say they use methods to encourage or help employees form friendships. These include lunch events (46%), mentorship programs (32%) and group volunteer days (28%).

Source: www.expresspros.com/SupervisorsUS

LEGACY REIMAGINED

• Founded: 1986 by Shawn Benson

• Employees: 100+

• Headquarters: Gilbert, Arizona

• Eric Benson: Took over as CEO in 2022

• Industries Served: education, healthcare, hospitality, government, commercial

• Differentiator: Integration of construction and cuttingedge security systems

Benson Systems: Building the Future from a Family Legacy

CEO Eric Benson founds his leadership on knowing the business from the inside, up by

Eric Benson

At 13 years old, I wasn’t thinking about company strategy or growth plans. I was sweeping floors and organizing shelves in the warehouse of my dad’s Gilbert-based business. Back then, I just wanted to be helpful, to earn my spot, and understand the value of hard work. Fast forward a couple of decades, and I now have the privilege of leading that same company, Benson Systems Inc., into a bold new era of innovation and expansion.

In 2022, at 32, I officially stepped into the role of CEO, taking over the business my father founded in 1986. It was a pivotal moment for both the company and me personally. I had grown up inside Benson Systems, not just watching from the sidelines but working nearly every job we had. From warehouse hand to project manager to executive leadership, I gained firsthand knowledge of how we operate and what makes this place special. Nothing teaches you leadership like being in the trenches. It shaped how I lead today and how I support both our team and our clients.

Succeeding a founder, especially your father, is never easy. There's a deep responsibility in carrying forward not just a company name but a legacy. I knew from the beginning that I wanted to protect the foundation my dad built, but I also recognized the need to evolve. My mindset has always been: Honor the legacy, but don’t be afraid to disrupt.

That belief became central to reimagining Benson Systems as a future-focused security and technology company. While we started in life safety systems, we’ve grown to embrace cutting-edge solutions across security, smart buildings and infrastructure automation. Today, we protect everything from K–12 schools and hospitals to hotels and government campuses, and we do it through integrated systems that are as intelligent as they are secure.

As we transformed what we offer, I also focused on how we operate. I’ve worked hard to build a company culture that reflects the future we’re creating. That means offering professional development tracks, opening up leadership opportunities from within and ensuring our team members feel they’re part of something meaningful. We’re not just building job sites or server rooms; we’re building a legacy together. One of my proudest accomplishments has been launching mentorship and apprenticeship programs to bring the next generation of tradespeople and tech professionals into the fold, right here in Arizona.

Of course, transformation is just the beginning. We’re actively expanding our regional footprint and investing in research and development to stay ahead of evolving threats and technologies. I don’t want Benson Systems to chase trends; I want us to define what’s next. That means delivering solutions our clients didn’t even know they needed.

My leadership style is rooted in empowerment and transparency. I don’t need to be the smartest person in the

room; I want to create a space where the best ideas win, no matter where they come from. Whether it’s a foreman in the field or a client sharing a challenge, I listen — because real innovation starts with understanding real needs.

Growth isn’t without challenges. We’ve had to navigate labor shortages, supply chain issues and the rapid pace of technology, but we’ve met those challenges head-on. By investing in training, strengthening our culture and partnering with tech-forward vendors, we’ve continued to move forward. Today, we’re more than 100 employees strong, with multiple seven-figure projects in progress and a reputation for reliability across Arizona’s commercial development landscape.

I don’t see my role as simply continuing what my dad started. I see it as building something new, something that honors where we’ve been while shaping where we’re going. This business is my family’s story, but it’s also our employees’ and our community’s story. And I believe our next chapter can be even bigger and bolder than anything we’ve done before.

Benson Systems, Inc. benson-inc.com

Benson Systems helped design and install high-tech security and life safety systems

Arizona, making campuses safer for thousands of students each day.

Photo courtesy of Benson Systems, Inc.

Engineering Value through Intentional Design

Although some challenges of the last few years have persisted in commercial real estate development, the outlook has become cautiously optimistic, and leaders are shifting from defensive to proactive strategies. In the realm of interior design, we’re making targeted choices to engineer value right from the start. We’ve used the term “engineering value” as a calculated approach to project budgets knowing that intentional design results in a more successful project. There are a few ways to do this during the design process: simplifying material selections and applications, working closely with the general contractor and, where possible, approaching the project like a rollout with standard finishes and best practices.  Simplified materials and applications can have a significant effect on design aesthetics, and it can be difficult to find the right balance between a tighter budget and high design. However, we are finding more clients asking for this up front during the proposal phase, so we can prioritize billable hours and establish the approach upfront. This carries into the design by prioritizing funds in key areas and elements throughout the property to work within construction costs. This could be as simple as planning for one main accent wall per space that has more expensive materials, while the other ones are mainly paint or letting furniture and art be the focal points while the custom millwork and high-cost finishes are kept to a minimum. Using prefabricated millwork elements or simplified details can also cut down on costs without sacrificing the design. Another way is to streamline the specifications. By using the

same manufacturers for multiple products — for example, all the flooring through the same vendor — the ordering process is simpler and, typically, the pricing is better for product and shipping due to higher quantities.

A general contractor who is willing to work with the design team is integral when trying to have a successful project. Bringing them on earlier during the design phase and working with their preferred vendors from the beginning can help eliminate some of the back and forth during the bid process.

While most projects aren’t rollouts, approaching them with standardized best practices and preferred vendors can help bring costs down and create efficiency for the team. While a GC may not be on board early with that list of vendors, the interior design team can establish their own list of cost-effective materials and details that are tried and true from past projects. With a repeat client who is open to standardizing, there are many efficiencies to gain from this process. Traditionally, while used mainly in retail or hospitality design, developers in all markets are looking at ways to standardize. Everyone is developing their own strategies to help move projects forward with each new challenge, and the more we can be proactive and plan for them ahead of time, the more beneficial the projects will be in the end. —Christina Johnson, creative director of Phoenixand San Francisco-based Private Label International (privatelabelintl.com), a fullservice interior design studio that develops hospitality environments and lifestyle brand experiences for clients worldwide

GET REAL

Luxury Developments in Phoenix and Carefree

Scottsdale-based luxury homebuilder Sonora West Development has recently broken ground on two new luxury developments: the fourhome Camelback Palms community in Phoenix and the 31-lot Solace development in Carefree, Arizona.

Construction is already underway at Camelback Palms, where two homes have started and two more will begin within 90 days. The private, gated enclave features four custom homesites on half-acre lots between The Phoenician and Royal Palms Resort and Spa.

Meanwhile, in the quiet desert town of Carefree, Sonora West is building Solace, a tranquil collection of 31 one-acre lots. Four of the homesites will be fully custom, with the remaining offering a selection of four thoughtfully designed standard plans. —Mike Hunter sonorawestdev.com

Luxury Developments in Scottsdale

Luxury builder Camelot Homes has started work on two of Scottsdale's newest upscale neighborhoods. The company intends to build 75 homes across two developments — the Edge at Joy Ranch and Villas II at Desert Mountain — located about four miles apart.

Matching the price point of more than 80% of homes within Desert Mountain — $2.4 million or greater, according to Homes.com data — Camelot is offering floor plans that start at $2.3 million.

The Edge at Joy Ranch is planned to have 52 lots on nearly 78 acres near Lone Mountain Parkway and Joy Ranch Road, just outside the Desert Mountain boundaries in Scottsdale. Villas II, with 23 homes, is the second phase of Camelot's development near Cave Creek and Pima roads. —Mike Hunter camelothomes.com homes.com

Clubhouse Lounge at Sante, a multifamily community in Henderson, Nevada

PIONEERS OF PHOENIX URBANIZATION

Esplanade Place (pictured right): Built in 2002, Esplanade Place was the first successful luxury highrise building in Arizona. It became the standard and paved the way forward for all luxury buildings since. This building was proof Arizona was ready for luxury urban living.

Orpheum Lofts: A successful conversion of an Art Deco building in the heart of Downtown Phoenix, Orpheum Lofts welcomed its first residents in 2005. This was the first successful residential building in Downtown in more than a generation.

Northshore Tempe: This condominium project at Tempe Town Lake, completed in 2008, helped start the boom around the lake and bring condos to Downtown Tempe. Cambridge Properties did the initial sales and marketing for these buildings when they originally came to market.

Phoenix Is Growing Up

Phoenix is growing up, way up. With cranes dotting the skyline from Tempe to Scottsdale to Phoenix and beyond, we are no longer a big city that feels like a small town. Rather, Phoenix Metro is now home to multiple urban cores offering a true live, work, play lifestyle. How have cities across the Valley realized these vibrant hubs of continued activity and why does it matter to Arizona’s continued economic growth?

Going back to the 1970s, Phoenix envisioned an opportunity corridor from Downtown to Camelback Road where developers could build as high as they wanted. City leaders at the time believed Phoenix would grow so rapidly that this area would be filled with high-rise buildings from 7th Avenue to 7th Street. Unfortunately, their exuberance led to a downtown that lacked the density to develop into anything beyond a business district. This led to the slow loss of residents and the retail needed for a vibrant downtown.

Then came a new crop of leaders, from Terry Goddard and Paul Johnson in Phoenix to Sam Campana in Scottsdale and Hugh Hallman in Tempe, who started to work with community stakeholders to envision how to create unique downtowns. Tempe leaned into Mill Avenue and its University vibe, while going all in on what would become Tempe Town Lake. Scottsdale shook off its “The West’s Most Western Town” mantra and became a sophisticated shopping, dining and entertainment hub. Phoenix led the way on sports and performing arts to now host more than six million people a year at Downtown events.

None of which happened in a vacuum. Residents longed for places that felt vibrant and engaging but feared being in a ghost town after dark. Then ASU and UA brought campuses to Downtown Phoenix. That, coupled with Creighton, Phoenix City College and others, swelled the student population in and around Downtown to more than 20,000 — allowing others to feel like Downtown was a viable option for them to live in.

Phoenix became the case study showing all residents did not, in fact, want a single-family home with a yard. They wanted action. They wanted low maintenance. And, most importantly, they wanted the city to be their backyard.

Other cities followed suit, with tens of thousands of apartments built over the last decade, swelling the ranks of residents everywhere, from Scottsdale Airpark, Main Street in Mesa, Downtown Chandler to The Heritage District in Gilbert, Litchfield Park and more. That demand has now brought condominium builders back to the table, allowing owners to once again buy in urban areas — which only adds to the vibrancy of these cores.

Most important of all this is the fact these areas bring together a multitude of earners, opinions and thoughts. This, in turn, attracts a diverse range of companies and startups, allowing larger companies to desire Arizona as a hub. In fact, according to CBRE, Phoenix ranked fourth in corporate headquarter relocation over the last eight years, allowing all Arizonans more opportunity while diversifying our economy away from one or two industries.

This kind of growth requires commitment not just from developers and city leaders but also from our legislature and governor. It requires policies that allow cities to grow with certainty and a university system that is provided for in a way that will attract great students who will stay in Arizona and offer employers the kinds of professionals they need in a global economy.

Urbanization will continue to evolve in the Valley of the Sun as people desire a more convenient lifestyle that allows them to live their unique vision of city life. But the fact is, the future is bright and will continue to be as our cities grow up and not just out. —Cory Mishkin, a licensed real estate agent and part owner of Cambridge Properties (cambridgeproperties.com) in Phoenix

Going back to the 1970s, Phoenix envisioned an opportunity corridor from Downtown to Camelback Road where developers could build as high as they wanted.

Esplanade Place

Semi Insights

Women Engineers Power Phoenix Semiconductor Rise

Arizona's semiconductor landscape, women thrive where inventiveness, determination, passion and technical expertise are the determinants of opportunity

by Mihaela Balseanu

In the rapidly expanding semiconductor industry of Phoenix, technical excellence creates unique advancement opportunities. As one of the first semiconductor companies in Arizona, ASM has witnessed how the region fosters an inclusive environment where grit, innovation and expertise drive career growth.

TECHNICAL EXCELLENCE OPENS DOORS

The semiconductor industry offers distinct advantages for women engineers. With its focus on innovation, the industry creates a level playing field in which inventiveness, determination, passion and technical expertise are the determinants of opportunity.

At ASM's North American headquarters in Phoenix, which serves as the company's largest research and development center globally, engineers work on cutting-edge technologies like Atomic Layer Deposition and Epitaxy that power the world's most advanced devices. This emphasis on technical excellence creates natural advancement pathways. Engineers can find opportunities to lead teams and drive innovation regardless of gender.

PHOENIX'S UNIQUE SEMICONDUCTOR ECOSYSTEM

Mihaela Balseanu is corporate director for process development at ASM, a leading semiconductor equipment company with a nearly 50year Arizona history. She holds a Ph.D. in materials science from Cornell University. With 20 years of industry experience, she developed dielectric materials that became industry benchmarks, generating more than $1.5 billion in revenue. Since 2022, she has led ASM's metal oxide ALD process development group and the Women’s Initiative Network U.S. chapter. asm.compipelineconnects.org

Arizona's semiconductor landscape differs from traditional tech hubs. After spending more than a decade of my career in Silicon Valley, it’s exciting to be part of the Arizona industry boom. The Valley has a vibrant semiconductor ecosystem combined with business-friendly state policies.

According to the Arizona Commerce Authority, the state has seen more than 40 semiconductor industry expansions since 2020, creating more than 15,700 direct jobs. This growth has fostered a culture where new ideas and diverse perspectives thrive.

Globally, the semi ecosystem is also expanding, which is thrilling. Every innovative solution carries heightened impact compared to more established industries. Growth sparks fresh ideas, fueling faster rates of innovation and development. This environment accelerates learning, allowing individuals to take on diverse roles and more quickly identify those with the drive and capability to lead, transform and make meaningful contributions.

SPEARHEADING EXCITING BREAKTHROUGHS

At ASM, engineers are pushing the boundaries of possibility by manipulating atoms and crafting innovations that shape the devices that power and control items we rely on every day.

Our world-class deposition tools and pioneering technologies — Atomic Layer Deposition and Epitaxy — are not just enabling semiconductor progress; they’re redefining it. ALD allows us to deposit material one atom at a time, achieving unmatched control and uniformity. Epi, meanwhile, grows ultra-thin crystalline films that set the benchmark for quality and performance.

This is the art of atomic layering. It’s meticulous; it’s transformative; and it’s the foundation of the power, performance and efficiency that AI demands. It’s an incredibly exciting moment for the semiconductor industry and the engineers who are part of it.

MENTORSHIP: THE CRITICAL CATALYST

Mentorship proves essential at every career stage for women engineers in the semiconductor industry. It's not just about knowledge transfer; it's about career guidance and personal development through regular interaction and feedback. The most impactful mentors understand both the technical and career challenges women face, while not being directly involved in their day-to-day work.

EMPLOYEE RESOURCE GROUPS: STRUCTURED MENTORSHIP COMMUNITIES

Employee resource Groups can serve as powerful mentorship hubs within companies. At ASM, the Women’s Initiative Network program exemplifies how these organized mentorship communities support female talent retention and advancement. These connections create mentoring relationships across departments that might not form organically.

Serving as chapter lead for two years was an impactful experience for me. We were able to connect the brilliant women at ASM and foster a deeper sense of belonging. The program helps demonstrate that ASM is a place where their careers can grow alongside a supportive community.

BUILDING ARIZONA'S SEMICONDUCTOR FUTURE

As Phoenix's semiconductor industry thrives, including ASM's €300 million investment in a new state-of-theart research facility in Scottsdale, the need for diverse engineering talent grows. Industry projections indicate a need for more than one million additional skilled workers nationwide by 2030.

For women engineers considering careers in semiconductors, Arizona offers a unique blend of technical challenges and an inclusive culture.

Some additional advice for women engineers: Speak up and share ideas. In an industry that prizes technical capability above all else, confidence and innovation can turn projects around and lead to successful products.

The future of Phoenix's semiconductor ecosystem depends on harnessing the full spectrum of available talent. By creating pathways for women engineers to thrive through mentorship and technical excellence, companies like ASM are building not just better technology but a more innovative and inclusive industry. According

Semi Insights

Applied Materials Expands Arizona Footprint

with $200M Investment

Applied Materials, one of the world's largest semiconductor equipment providers, is doubling down on American manufacturing and Arizona is once again at the center of the story. The company announced it will invest more than $200 million in Chandler to build a new advanced manufacturing facility focused on producing critical components for the tools that enable chipmaking. The site will contribute to the company's growing national footprint, which includes operations in Montana, Massachusetts and a major manufacturing campus in Austin.

Applied Materials CEO Gary Dickerson called the effort a milestone: "For nearly 60 years, Applied Materials has been driving transformative innovation in chip manufacturing and ensuring the building blocks of technology are produced in the United States. Strengthening America's semiconductor leadership has never been more important than in today's AI era."

It is expected to create up to 200 jobs in Arizona across manufacturing, R&D and support services over the next five years. The move is the latest in a series of semiconductor announcements tied to Apple's $600 billion U.S. investment commitment. Under its American Manufacturing Program, Apple is working with key partners to localize chip production and packaging, from working with Samsung and GlobalFoundries to launching advanced packaging operations with Amkor in Arizona.

"Applied Materials' new advanced manufacturing facility will further bolster Arizona's robust semiconductor ecosystem and strengthen U.S. supply chain resiliency," says Sandra Watson, president and CEO of the Arizona Commerce Authority.

For Arizona, the momentum continues. From foundries to fabs to critical components, the state's role in next-generation chipmaking is growing and Chandler's newest addition signals it's only gaining speed. —Stephanie Quinn appliedmaterials.com

Arizona’s Semiconductor Boom Demands Talent — ASU and SEMI Step Up

As billions pour into Arizona’s semiconductor industry, the need for skilled talent is no longer a future concern. It’s a present constraint.

With more than $200 billion in chip manufacturing investments reshaping the state’s economy, demand for engineers, technicians and specialized operators is outpacing supply. To help close that gap, SEMI, the global industry association for the semiconductor supply chain, is teaming up with Arizona State University to make advanced training more accessible than ever.

Their new collaboration launched through SEMI University. Each course provides a certificate from ASU upon completion, creating a new path for both students and working professionals to skill up without navigating traditional academic barriers.

The two organizations have launched a series of online courses through SEMI University, offering a slate of on-demand, self-paced online courses covering some of the industry’s most in-demand skills, from AI prompt engineering to semiconductor packaging and process optimization.

“Our partnership with ASU marks a significant step forward in delivering world-class semiconductor and AI education at scale,” says Shari Liss, vice president of global workforce development and initiatives at SEMI. “Together, we’re equipping current and future professionals with the critical, in-demand skills needed to accelerate innovation and ensure the continued growth of our industry.”

At a time when McKinsey projects that the global semiconductor workforce will need one million new workers by 2030, efforts like this aim to widen the talent pipeline, especially in fastgrowing states like Arizona, where companies such as TSMC, Intel and Applied Materials are fueling an economic transformation.

ASU’s role in the partnership highlights the

With more than $200 billion in chip manufacturing investments reshaping the state’s economy, demand for engineers, technicians and specialized operators is outpacing supply.

WELL, WELL, WELL

Wearables Afford Connected

Care for Rural Residents and Seniors

While federal legislation is advancing that aims to eliminate reimbursement barriers that have historically impeded the rollout of remote patient monitoring — especially critical in states like Arizona, where long drives to medical facilities and VA centers are still common — innovation is also happening closer to home.

Key players in Arizona’s health-tech sector are actively developing RPM technology tailored for low-bandwidth environments, capable of monitoring vital signs and enabling early intervention. These advances are helping close healthcare gaps for rural residents, seniors and veterans alike.

For example, Life365 has developed technology that links FDA-approved wearables, such as blood pressure cuffs, glucometers and pulse oximeters, to a HIPAAcompliant cloud platform, enabling care teams to monitor patients around the clock, regardless of location.

The platform offers real-time monitoring of vital signs and trend analysis, enabling doctors and care teams to track patients’ health continuously. When measurements fall outside defined ranges, automated alerts trigger to ensure timely attention. Integrated telehealth capabilities allow for prompt intervention, connecting patients and care teams instantly when necessary.

To support care in low-bandwidth and remote regions, such technology includes offline syncing and cellular connectivity options. It also boasts compatibility with more than 550 medical devices, ensuring seamless data collection from diverse sources. Integrated with Microsoft Cloud for Healthcare and Microsoft Fabric, the system has the potential to connect with more than 1,000 health systems and hospitals across the country. This approach goes beyond improving care to preventing complications. By leveraging affordable connected solutions, it gathers early insights and detects trends before health issues escalate. It shifts healthcare from reactive to proactive, moving toward a predictive, preventive, personalized and prioritized model. This transformation helps Arizonans remain healthier at home, reduces emergency room visits, and lowers overall healthcare costs. —Kent Dicks, CEO of Life365 (www.life365.health/en)

Addressing Alcohol Use Disorder in the Workplace

Alcohol use has become so deeply woven into our cultural fabric that its consumption often goes unquestioned. But a growing body of research signals a troubling trend: High-intensity drinking is up among middle-aged adults, who make up a significant portion of today's workforce. This demographic shift has not gone unnoticed. Earlier this year, the former U.S. surgeon general warned about the rising burden of cancer linked to alcohol consumption, and research funded by the National Institutes of Health indicates that 35- to 50-year-olds reported the highest prevalence of binge drinking ever recorded for this age group.

A GROWING HEALTH AND WORKPLACE CONCERN

Excessive alcohol consumption is both a personal health issue and a public health crisis with serious implications for employers. Chronic, high-risk drinking has been linked to heart disease, liver failure, mental health challenges and increased cancer risk. At the same time, other stressors — including economic uncertainty, job pressures and post-pandemic burnout — are likely fueling higher rates of unhealthy alcohol use. According to the American Psychological Association, 77% of workers reported experiencing work-related stress in its survey month earlier this year — and that is a key contributor to substance misuse.

Employees struggling with alcohol use disorder miss an average of 32 workdays per year, contributing to more than 232 million missed workdays annually in the U.S. The ripple effect — reduced productivity, increased healthcare costs and turnover — translates to an estimated $81 billion in annual losses for U.S. businesses.

RECOGNIZING THE SIGNS

Common signs of Alcohol Use Disorder in the workplace include employees not meeting deadlines, experiencing memory impairment or showing distress when alcohol isn’t available. They may have unusual difficulty completing everyday tasks, disappear for no apparent reason or frequently call in sick or show up late. It’s important to note that not all people who struggle with alcohol use will exhibit the same symptoms, and that these behavioral and physical signs aren’t always connected to alcohol.

EMPLOYERS CAN SUPPORT THEIR WORKFORCE

To mitigate these challenges, employers can implement strategies such as the following to support their workforce:

Promote the use of Employee Assistance Programs. Employers can actively communicate the availability of counseling services offered through EAPs. These programs, which are generally offered at no cost

to employees, offer support for those struggling with alcohol use, including referrals to addiction specialists and treatment programs.

Offer a comprehensive network of providers. Employers can work with a benefit provider that offers an extensive network of healthcare providers specializing in substance use disorders and behavioral health. Providers that offer specialized care can offer personalized care plans, including in-person and virtual treatment options to help employees receive the right level of support tailored to their needs.

Facilitate digital health solutions. Employers can offer digital health solutions that provide accessible and flexible support for employees. These can include educational content to help the workforce understand the impact of alcohol consumption and problem drinking, as well as self-screening tests, virtual support groups, telehealth services and app-based tools to help them access care discreetly and conveniently.

Foster a supportive work environment. Training managers to recognize the signs of alcohol use disorder and providing them with resources to support their teams may help create a more supportive and understanding environment. Regularly communicating the availability of resources and support can also reduce stigma and encourage employees to seek help.

By taking proactive steps to address alcohol use in the workplace, employers can help create a supportive and productive environment, reduce the financial burden of alcohol use disorders and improve overall employee wellbeing. Rhonda Randall, D.O., chief medical officer for UnitedHealthcare’s Commercial Business (www. uhcprovider.com/en/health-plans-by-state/arizonahealth-plans/az-commercial-plans.html)

HONOR

Tech Talent in Demand

According to projections from the U.S. Bureau of Labor Statistics and Lightcast, in the next ten years the tech workforce will grow twice as fast as the overall U.S. workforce. The macro trend of digital transformation means demand for tech talent across the full spectrum of tech job roles will continue unabated.

This analysis is part of the recently released “State of the Tech Workforce” report, 2025 edition, from Computing Technology Industry Association, an American IT industry trade association. CompTIA’s report also specifically addresses artificial intelligence as a workforce factor.

A review of employer hiring activity via job postings reveals a market dominated by AI skills hiring – reaching nearly 125,000 active job postings for May 2025. Hiring for AI skill may entail employers seeking candidates with AI fluency and the ability to utilize and optimize AI tools to perform tasks and boost productivity. For example, an employer hiring a marketing manager with the ability to use generative AI tools to assist with developing, deploying and monitoring marketing campaigns; or a software developer with skill and experience in leveraging AI-enabled coding tools to save time in generating and debugging code.

Across most states (47), the greatest share of tech professionals work within the tech sector, such as working for a software company, a computer manufacturer or a managed security services provider. The number two and three positions see more variation across the professional services sector, the finance and insurance sector, and the government sector. Most states have tech workforces employed in these top four sectors. In the Phoenix-Mesa-Chandler metropolitan area, the report projects the top industry sectors driving tech hiring for 2025 are tech (38,828); finance and insurance (13,601); professional, scientific and technical services (8,747); and administrative services (8,354). The tech sector includes tech services, manufacturing, telecom and cloud infrastructure, and software. —Mike Hunter comptia.org/en-us/resources/research/state-of-the-techworkforce-2025

Robust Cybersecurity Measures Essential to Secure the Future of Smart Buildings

The evolution of smart buildings represents a monumental leap forward in efficiency, sustainability and occupant experience. These intelligent environments, powered by a complex web of interconnected devices, are redefining how we interact with the spaces where we work and live. However, this growing complexity, while offering unprecedented benefits, also introduces a new and formidable challenge: cybersecurity. As buildings become smarter, they also become more attractive targets for cyberattacks, making robust security measures more critical than ever.

The very systems designed to optimize building operations can become points of vulnerability. Centralized, cloud-based control systems, while powerful, can create single points of failure. A breach in the cloud can have a domino effect, compromising every connected system, from HVAC and lighting to security cameras and access controls. Recent events have highlighted these risks; for instance, the 2023 cyberattack that cost MGM Resorts in Las Vegas about $100 million, which cost a 2023 cyberattack on a major hotel chain exploited a vulnerability in a third-party vendor's system, leading to a significant data breach. This incident serves as a stark reminder of how interconnected systems can amplify risk. The reliance on the cloud means that a weakness in one area can grant bad actors access to the entire network, turning a building’s brain into its biggest liability.

ENHANCING SECURITY WITH EDGE COMPUTING

This is where edge computing emerges as a game-changing solution. Unlike cloud-based systems that process data in a centralized location, edge computing brings data processing closer to the source — the devices themselves. By handling data locally, or “at the edge” of the network, smart building systems can operate with a greater degree of autonomy and security.

This decentralized approach offers several key advantages. First, it significantly reduces the amount of sensitive data transmitted to the cloud, minimizing the attack surface for potential hackers. If a single device is compromised, the impact is isolated, preventing a system-wide breach. Furthermore, edge computing allows for faster response times, as decisions are made locally without the latency of communicating with a distant server. This is crucial for security

systems where every second counts. By reducing reliance on a central cloud, edge computing creates a more resilient and secure foundation for smart-building technologies.

THE ADDED PROTECTION OF BLUETOOTH® MESH

The security of a smart-building ecosystem is further fortified by the underlying communication protocol. This is where open standard Bluetooth® Mesh offers a distinct advantage. Designed with security at its core, this protocol includes multiple layers of protection that are particularly well-suited for the complex demands of a smart building.

One of its key security features is the mandatory separation of network and application keys. This means that devices on the network, such as lighting fixtures, can communicate with each other without having access to the sensitive data of the application layer, such as occupancy data. This separation ensures that even if one layer is compromised, the other remains secure.

Additionally, this standard encrypts all messages at two levels and includes protection against replay attacks, where a malicious actor intercepts and re-transmits data to gain unauthorized access. Every message transmitted across this Mesh network is authenticated, ensuring that it comes from a trusted source.

This multi-layered approach to security makes it an incredibly robust choice for smart buildings, providing a secure and reliable network that can support a wide range of devices and applications without compromising on safety. —Fabio Zaniboni, founder and chief executive officer at BubblyNet (bubblynet.com), is a technology leader with more than two decades of experience in the Internet of Things, digital transformation and sustainable innovation, particularly in the lighting industry

A breach in the cloud can have a domino effect, compromising every connected system, from HVAC and lighting to security cameras and access controls.

Women of

2025 Achievement

Growth and Opportunity

Growth and Opportunity: Honoring Our 2025 Women of Achievement

“We can’t become what we need to be by remaining what we are.” —Oprah Winfrey

Does growth engender opportunity, or is the inverse true? The two are intrinsically tied to each other, and, as Oprah suggests, taking or making opportunities to grow is necessary for success.

This year’s Women of Achievement honorees exemplify this — not only in themselves but in their engagement with others.

This issue presents our 2025 Women of Achievement, including our 2025 Linda M. Herold Lifetime Achievement awardee — 15 leaders from different segments of our economy. Growth and opportunity lie at the heart of their leadership style, and they share their stories in their own words on the following pages.

And they will share the spotlight at our Women of Achievement luncheon event on Oct. 24, when we will come together to celebrate them.

Please meet our 2025 Women of Achievement. —RaeAnne Marsh, Editor-in-Chief, In Business Magazine

Denise D. Resnik

Founder & CEO, DRA Collective

Founder & CEO, First Place AZ Co-Founder,

SARRC

WHY IS HONORING ACHIEVEMENT IMPORTANT? HOW DOES IT IMPACT OUR BUSINESS COMMUNITY?

Much can be gained by individuals, teams and industries from celebrating achievement when we understand what’s required to succeed and share valuable lessons learned along the way.

Both hitting a home run or falling short of expectations can create resiliency, inform next steps, build character — and keep us humble.

A longtime champion and major donor of First Place AZ and SARRC often reminds me that “if you’re not failing, you’re not trying hard enough.” Failure and its consequent problemsolving are an integral part of achievement that can motivate us to keep going and make that “next first” possible.

It can prompt us to pause and reflect as we appreciate what’s working and what needs to work better for those we intend to serve or support.

After all, failures and feats can ignite imaginations and inspire us in formidable and enduring ways.

WHAT IS THE SINGLE MOST IMPORTANT THING YOU HAVE LEARNED THROUGHOUT YOUR CAREER THAT WOULD INSPIRE OTHERS/OTHER WOMEN?

When tackling complex and challenging issues, the most important thing I do is enlist the expertise, perspectives and wisdom from those I trust and respect.

These invaluable connections represent family members, colleagues and friends. They are luminaries from the public, private and charitable/nonprofit sectors who answer my calls, meet me in an office, online or on a hiking trail, and count on me to do the same.

Our heartfelt connections span many dimensions and quests to strengthen our community, country and world for those we love and care about the most.

Big ideas like First Place – Phoenix, an urban-oriented, supportive housing community for adults with autism and I/DD, and the decades it took to develop the property are now fueling a new marketplace of housing and community development through First Place Global, which represents a powerful example of what we can do together that we cannot do alone.

WHAT DO YOU THINK WE CAN DO – NOW – TO MAKE A DIFFERENCE FOR YOUNG PEOPLE/WOMEN IN ARIZONA?

To make a real difference for young people and women in Arizona, we must commit to showing up — not just with advice but with authentic presence. Mentorship is powerful when it goes beyond career guidance and creates trusted relationships where young women feel seen, heard and understood. That means meeting them where they are, listening intently to their issues and connecting their ambitions to real-world opportunities.

Equally important is leading by example. When young women see us navigating leadership with integrity — balancing ambition with the realities of life and making space for both success and setbacks — it gives them permission to lead in their own authentic way.

By investing our time, sharing our stories and modeling resilience, we create a cycle of support that multiplies across generations. Arizona’s future will be shaped not only by the opportunities we create but by the example we set.

ABOUT ME

My can-do, collaborative spirit and commitment to innovation are ignited daily by the heart of a mother whose work is never done.

IN FEW WORDS

What was the last course, certification or training you took to improve yourself professionally? LeadershipU by Korn Ferry

What would you say is a single characteristic OTHERS might attribute to you that defines your success? Indefatigable

What is the one thing you feel you could work on professionally to be a greater success? Technology

What is the one professional skill you have that has gotten you where you are today? Collaboration

What is the single greatest issue facing Arizona today? With a trailblazing history of innovation and collaboration and robust real estate industry, our state is uniquely positioned to take on the persistent and growing problem of housing accessibility and affordability and be the exemplar, ensuring every Arizonan has a place to be at home.

Denise Resnik is founder, president and CEO of First Place AZ (est. 2012), co-founder of Southwest Autism Research & Resource Center (SARRC, est. 1997) and founder and CEO of DRA Collective (est. 1986), a marketing and communications firm serving clients in real estate, economic development, healthcare, education and hospitality.

A native Phoenician and international leader in autism, Resnik has raised community awareness of autism and resources supporting individuals and their families throughout their lifetimes. Collaboration including SARRC, First Place and dozens of tri-sector organizations led PBS NewsHour to produce a nationally broadcast series citing Phoenix as “the most autism-friendly city in the world.”

Lauren Arndt

Executive Director

Teach For America Phoenix

WHY IS HONORING ACHIEVEMENT IMPORTANT? HOW DOES IT IMPACT OUR BUSINESS COMMUNITY?

Honoring achievement matters because it shines a light on the good that’s happening, often quietly, in our organizations and communities. It reminds us that progress is possible and that people are making it happen every day. When we celebrate these moments, we not only recognize individual and collective effort, but we also inspire others to step forward with their ideas, energy and commitment. Celebrating achievement is more than recognition; it’s an invitation to keep building, together. That spirit of shared purpose is what strengthens our business community and creates lasting, meaningful impact.

WHAT IS THE SINGLE MOST IMPORTANT THING YOU HAVE LEARNED THROUGHOUT YOUR CAREER THAT WOULD INSPIRE OTHERS/OTHER WOMEN?

The single most important thing I’ve learned throughout my career is this: You don’t have to have all the answers. In fact, if you try to have all the answers, it’s likely to get in your way. Leadership, at its core, is about building trust, staying curious and making space for the voices closest to the work.

Some of the most powerful insights come when we pause, listen and invite others in. For women, especially, there can be pressure to have it all figured out. What truly inspires and sustains leadership is a willingness to learn out loud, lead with humility and create room for shared wisdom. That’s where confidence grows — not from certainty, but from connection.

WHAT DO YOU THINK WE CAN DO – NOW – TO MAKE A DIFFERENCE FOR YOUNG PEOPLE/WOMEN IN ARIZONA?

We can make a difference for young people in Arizona by creating more space to truly listen to them. The world they’re growing up in is changing fast — socially, technologically and culturally. As a mom to a seven-year-old daughter, I’m struck by how different her world already is from mine in the ’90s. Our kids are navigating challenges we never faced, and they carry wisdom we can learn from — if we make the time to hear them.

Young people need to feel seen, valued and supported to thrive. That starts with listening, but it doesn’t end there. It means building systems and communities that reflect their needs and dreams, and surrounding them with love, guidance and opportunities that help them grow. When we invest in their voices, we unlock their power, and that shapes a stronger future for all of us.

I lead by listening deeply, valuing every voice and building trust, creating a culture in which collaboration and care drive meaningful, collective progress.

IN FEW WORDS

What was the last course, certification or training you took to improve yourself professionally? Cliftonstrengths

What would you say is a single characteristic OTHERS might attribute to you that defines your success? Connection

What is the one thing you feel you could work on professionally to be a greater success? Curiosity

What is the one professional skill you have that has gotten you where you are today? Communication

What is the single greatest issue facing Arizona today? Ensuring all students have access to an excellent education.

Born and raised in Arizona, Lauren Arndt began her journey with Teach For America as a 2010 corps member. Teaching middle school for five years in both New York and Arizona deeply shaped her belief in every student’s potential and the power of community to create change.

Arndt serves as the executive director of TFA Phoenix, bringing more than a decade of leadership experience. Known for her collaborative style and commitment to building strong partnerships, she lives in Phoenix with her husband and two children, who inspire her daily dedication to expanding opportunity for students in Arizona.

Michele Berg

Senior Advisor, CEO Communications Operations

Evernorth, a subsidiary of The Cigna Group

WHY IS HONORING ACHIEVEMENT

IMPORTANT? HOW DOES IT IMPACT OUR BUSINESS COMMUNITY?

Celebrating achievements is essential because it recognizes the dedication, creativity and perseverance that help us grow. When we acknowledge success, we create a positive environment of vitality where everyone feels inspired to innovate, collaborate, and reach higher standards. By celebrating accomplishments, we not only highlight results but also honor the vision and resilience behind them.

In our business community, this has a significant, positive impact. Recognizing achievements attracts and keeps talented people, strengthens connections and motivates organizations to set higher goals. It also helps showcase industries and leaders, positioning Arizona on the map as a place of innovation and opportunity. Recognition builds trust, pride and credibility, which are vital for attracting investment and fostering steady growth. When we spotlight excellence, we cultivate a culture where vitality and success become contagious, fostering a thriving business environment rooted in shared accomplishments and ongoing progress.

WHAT IS THE SINGLE MOST IMPORTANT THING YOU HAVE LEARNED THROUGHOUT YOUR CAREER THAT WOULD INSPIRE OTHERS/OTHER WOMEN?

Throughout my career, I've discovered that resilience is truly a powerful force. Challenges and setbacks come our way, but what really matters is how we respond to them; that's what shapes our success. To me, resilience means seeing failures as chances to learn, staying committed even when things get tough, and always aiming to improve. This outlook has not only helped me navigate difficult times but has also encouraged others to stay strong and pursue their dreams.

When we show resilience, we demonstrate to other women that they have the inner strength to carve out their own paths, break down barriers and leave a positive mark in their careers and communities. Resilience builds confidence, sparks innovation and leads to personal and professional growth. It's that special quality that helps us rise above obstacles and inspires those around us to do the same.

WHAT DO YOU THINK WE CAN DO – NOW – TO MAKE A DIFFERENCE FOR YOUNG PEOPLE/WOMEN IN ARIZONA?

To effectively support young people and women in Arizona, let's dedicate ourselves to offering access to quality education, engaging mentorship programs and meaningful career development opportunities. Creating inclusive environments that invite participation and encourage growth can motivate them to pursue their dreams and realize their full potential. Advocating for policies that promote work-life balance and equal opportunities will help develop a stronger, more supportive community. Investing in these areas benefits individuals and enhances Arizona's overall vitality

Recognized for strategic vision and grounded in resiliency, I inspire others to believe in possibilities and pursue excellence.

IN FEW WORDS

What was the last course, certification or training you took to improve yourself professionally? AI Training

What would you say is a single characteristic OTHERS might attribute to you that defines your success? Strategic

What is the one thing you feel you could work on professionally to be a greater success? Balance

What is the one professional skill you have that has gotten you where you are today? Resilience

What is the single greatest issue facing Arizona today? Vitality. Ensuring equitable access to education and healthcare across Arizona’s diverse communities.

Michele Berg is senior advisor, CEO of communications operations at Evernorth, a subsidiary of The Cigna Group. With more than two decades of experience in healthcare, she has led transformative initiatives that enhanced organizational reputation, engagement and strategic growth.

Berg is recognized for her strengths in strategic thinking, innovation and relationship-building, which have been instrumental in advancing both business outcomes and community partnerships. Actively engaged in Arizona’s business and nonprofit sectors, she serves on several local boards and mentors young professionals. Her leadership reflects a commitment to fostering resilience, innovation and collaboration, driving success across industries and communities.

Leslie Dashew

Chairman

Aspen Family Business Group

WHY IS HONORING ACHIEVEMENT IMPORTANT? HOW DOES IT IMPACT OUR BUSINESS COMMUNITY?

The Scottish definition of leadership is “to show the way by going first.” When we recognize women who have accomplished what others did not think possible, we inspire others to take the leap of faith. Their courage and determination show the way and serve as role models for new paths. An example of this is entrepreneurship. Entrepreneurship is, by definition, a leap of faith and, when we can encourage women to take that leap, we are cultivating our business environment. More jobs are created through new business and our community is enriched through these bold new steps. Our shedding light on these accomplishments thus enhances our community.

WHAT IS THE SINGLE MOST IMPORTANT THING YOU HAVE LEARNED THROUGHOUT YOUR CAREER THAT WOULD INSPIRE OTHERS/OTHER WOMEN?

“You can do it!”

This was the theme of my birth. After challenges getting pregnant and miscarriages, my mother was told she couldn’t have any more children. One day, she went to the doctors and said she thought she was pregnant. They told her she was having a nervous breakdown and go to Florida for a rest. While there, she felt life and came back to tell the doctors they were the crazy ones! Seven years after my brother was born, I came along. Her message: Don’t let the doubters keep you back.

Sure enough, throughout my career and life, I have found that theme to help me persist when I doubted myself or heard others doubt me. Having clarity about my purpose and persisting with confidence even in the face of doubt has been my most important lesson.

WHAT DO YOU THINK WE CAN DO – NOW – TO MAKE A DIFFERENCE FOR YOUNG PEOPLE/WOMEN IN ARIZONA?

Research shows that young people who grow up in difficult circumstances who have an “internal locus of control” are able to pull themselves up by their bootstraps whereas those with an “external locus of control” are not. Those with an internal locus of control feel they can impact their environment, whereas external means they feel they are impacted by the environment.

It is important that we help young people understand that they can channel their energy and build their competence to make their dreams come true and to help others. When we legitimize their hopes and goals by listening to and encouraging them, we show them they are important. When we expose them to meaningful work, to meet role models and to experience new areas of culture and recreation, we broaden their perspective and support their engagement in a constructive path for their lives. ABOUT ME

Through a combination of strength and compassion, I bring people together in an environment of trust where they can co-create a shared vision for the future.

IN FEW WORDS

What was the last course, certification or training you took to improve yourself professionally? Governance

What would you say is a single characteristic OTHERS might attribute to you that defines your success? Determination

What is the one thing you feel you could work on professionally to be a greater success? Patience

What is the one professional skill you have that has gotten you where you are today? Listening

What is the single greatest issue facing Arizona today? An inadequate system of education for all children.

My mission is to bring people together to learn, grow, heal and assist each other on our journeys. My greatest accomplishments are those lives I have touched through my work and my journeys, whether that is a client, friend or acquaintance who is able to be more effective because of our interaction or a client organization (most frequently a family business) that can accomplish its mission and its stakeholders be more effective, or the nonprofits I support are able to achieve their mission (whether that is The Phoenix Symphony, the McDowell Sonoran Conservancy and/or the Aspen Family Business Group) because of my service on their boards.

The transition of the Aspen group to a nonprofit represents a great accomplishment with my colleagues as we can now impact many more family businesses who might not otherwise be able to access consultation or education.

Kim Ho

Vice President of Sales evolvedMD

WHY IS HONORING ACHIEVEMENT IMPORTANT? HOW DOES IT IMPACT OUR BUSINESS COMMUNITY?

In most of our everyday lives, we have difficulty stopping for even one extra moment. Taking an afternoon to celebrate our achievements — never. So, for us to have the ability to shine a light on the impactful work that so many are doing can truly become a distinction that honors the memory of the journey and celebrates the people around us who are also a vital part of those achievements. In terms of the business community, it elevates brands and builds bonds across industries and backgrounds.

WHAT IS THE SINGLE MOST IMPORTANT THING YOU HAVE LEARNED THROUGHOUT YOUR CAREER THAT WOULD INSPIRE OTHERS/OTHER WOMEN?

This has changed a bit throughout my career. A number of years ago, it would have been what got you here (your anxious attachment to external validation) won’t get you to the next stage in your life, but as I have moved into leadership I have seen how dramatically your success is impacted by your ability to emotionally regulate and lead others, rather than any specific administrative skillset.

To be a calm in chaos, a grounded voice in uncertainty and able to master the art of asking a critical question without feeling defensive or revealing frustration is one of the most powerful tools you can master. It doesn’t mean you can’t feel your feelings or be authentic to yourself, but just know others are looking to you to understand how they should react and respond.

WHAT DO YOU THINK WE CAN DO – NOW – TO MAKE A DIFFERENCE FOR YOUNG PEOPLE/WOMEN IN ARIZONA?

I would say it’s important for all of us to continue to raise our heads from our own work to look around and see how we can better lead with connection, compassion and understanding, and to foster formal and informal mentorships that are based on whole person development and care that brings a new set of leaders and voices into VP, C-suites, owners and boards.

I love the opportunity and have been able to lead many young professionals to their first board seat or to see themselves as instead of a mentee but as the mentor. Let’s also continue to sit down and have open and challenging conversations with each other to build bridges and be more impactful together.

I thrive on creating and curating meaningful relationships that allow others to see their full potential and connect more deeply to their communities.

IN FEW WORDS

What was the last course, certification or training you took to improve yourself professionally? I have enrolled in long-term executive coaching that has allowed me to elevate my personal and professional development.

What would you say is a single characteristic OTHERS might attribute to you that defines your success? Connection

What is the one thing you feel you could work on professionally to be a greater success? Prioritizing Self

What is the one professional skill you have that has gotten you where you are today? EQ (Emotional intelligence)

What is the single greatest issue facing Arizona today? Pervading apathy and lack of human connection.

ME

Kim Ho helms business development as the VP of Sales for four-times Inc 5000 fastest-growing and Goldman Sachs-backed evolvedMD. With more than 20 years of B2B experience, Ho’s expertise draws from previous leadership roles in WebPT and corporate development for Phoenix Children’s Foundation. Passionate about serving the community that shaped her, she is a board member for the Greater Phoenix Chamber, the Herberger Theatre Foundation and ACEL (Asian Corporate & Entrepreneur Leaders). Ho has also been honored and recognized as Phoenix Business Journal’s 2024 Outstanding Women in Business and Top 40 Under 40 Business and Community Leaders.

WHY IS HONORING ACHIEVEMENT IMPORTANT? HOW DOES IT IMPACT OUR BUSINESS COMMUNITY?

I think honoring achievement is important because it inspires individuals and teams to continue striving for excellence. These acknowledgements build confidence and a sense of pride, motivating everyone to aim higher. Recognizing and honoring achievements also cultivates a supportive environment where employees feel valued and appreciated. This kind of validation can differentiate businesses from their competitors and help establish a strong reputation. When employees receive recognition for their achievements, it serves as a powerful positive reinforcement, strengthening their emotional connection to their role and the organization. This public acknowledgment stimulates pride in their work and helps them understand which behaviors and outcomes are valued, inspiring them to continue contributing at a high level. Honoring an employee’s achievements set benchmarks for employee engagement and ethical practices, encouraging other businesses in the community to adopt similar values. This promotes a “Culture of Recognition,” where appreciation and respect become normative, helping the business community thrive and remain competitive.

WHAT IS THE SINGLE MOST IMPORTANT THING YOU HAVE LEARNED THROUGHOUT YOUR CAREER THAT WOULD INSPIRE OTHERS/OTHER WOMEN?

The single most important thing I’ve learned throughout my career is belief — to believe in yourself, your goals, your skillset, your abilities, your drive, your talent. When you have that belief, you can do anything and make anything happen, and others will see it and believe it, too.

This strong self-belief enables me to make clear decisions and embrace leadership opportunities, earning trust and influencing others for greater career impact. It has made me a more confident individual and a more effective team leader and motivator, contributing to a stable and successful organizational culture. This belief in myself helps me tackle challenges, bounce back from setbacks and learn from mistakes. I believe people want to work with a confident person who can impart confidence to others on the team by being their biggest supporter, teacher and motivator.

WHAT DO YOU THINK WE CAN DO – NOW – TO MAKE A DIFFERENCE FOR YOUNG PEOPLE/WOMEN IN ARIZONA?

One-on-one mentorship is among the most meaningful things that can make a difference in a young person’s life. Mentorship offers young professionals in the law and corporate world a powerful catalyst for growth, confidence and career advancement. I believe mentorship is a great way to speed up learning by sharing insider tips and offering helpful feedback that boosts confidence.

I enjoy helping a young attorney set goals, improve key skills and even get noticed at work. But it’s not just about the technical side; I can guide them on the unspoken rules of the workplace, like how to handle conflicts, deal with office politics and keep a healthy worklife balance. I can facilitate introductions to important people and help them build lasting connections. Most importantly, I encourage attorneys just beginning their career to be yourself and be authentic by reflecting on who you are as a person, knowing what you’re good at, and where you can grow — making the whole work journey a lot smoother and more meaningful.

ABOUT ME

I would not ask anyone to do something I, myself, would not do. I lead by example and authenticity.

IN FEW WORDS

What would you say is a single characteristic OTHERS might attribute to you that defines your success? Genuine

What is the one thing you feel you could work on professionally to be a greater success? Strategy

What is the one professional skill you have that has gotten you where you are today? Listening

Susie Ingold is a seasoned trial lawyer and has tried cases in State and Federal courts.  She has argued cases at the 9th Circuit Court of Appeals as well as the Arizona Court of Appeals. In the business community, Ingold is an executive board member of the Arizona Humane Society, and was member of Valley Leadership, Class XXXIV.

Jami Kozemczak

Executive Director

Ballet Arizona

WHY IS HONORING ACHIEVEMENT IMPORTANT? HOW DOES IT IMPACT OUR BUSINESS COMMUNITY?

Honoring achievement is more than recognition — it is a catalyst for inspiration and progress and a platform to exemplify gratitude. When we celebrate excellence, perseverance and vision, we affirm that these qualities matter and are worth striving for.

For women especially, public recognition disrupts long-standing barriers by making leadership and impact visible to all, and that motivates others to follow. These stories of accomplishment spark ambition, attract talent and strengthen our community. By lifting up leaders, we also lift up the missions of the organizations they serve. Ultimately, honoring achievement doesn’t just applaud past success — it drives future growth by showing what is possible when dedication meets opportunity.

WHAT IS THE SINGLE MOST IMPORTANT THING YOU HAVE LEARNED THROUGHOUT YOUR CAREER THAT WOULD INSPIRE OTHERS/OTHER WOMEN?

The most important thing I have learned during my career is the value of courage and to take the chances that frighten you the most. Every major decision that brought me to where I am today required me to take a leap of faith that was rooted in a belief in myself, and required a tremendous amount of courage that I didn’t believe I had.

I learned much too late in life that it is okay to carve your own path. You do not have to fit neatly inside a prescribed box and you can forge your own destiny. My path shaped me into the person I am today, through which I have learned to lead with openness and empathy for the individuals impacted by our mission and those delivering it.

WHAT DO YOU THINK WE CAN DO – NOW – TO MAKE A DIFFERENCE FOR YOUNG PEOPLE/WOMEN IN ARIZONA?

To make a meaningful difference now, we must invest in the education of our youth. We need to provide greater access to a more well-rounded and inclusive education system that exposes young people to new possibilities and provides mentorship and support.

At Ballet Arizona, I’ve seen how exposure to the arts can change a young person’s trajectory — giving them the tools to express themselves, build discipline and envision possibilities beyond their current circumstances. It is our responsibility to provide access, mentorship and visibility to education in all areas — not just in the arts. We can expand mentorship networks that connect young women with established leaders across industries, ensuring they receive guidance and advocacy. We can create more opportunities for internships and leadership training. These actions will not only empower individuals but also strengthen Arizona’s cultural, civic and economic future. The change begins with intentional, collective action today.

Leading through my personal values of gratitude, authenticity and courage has guided me on my journey, which has allowed me to connect with people in a deep and meaningful way.

IN FEW WORDS

What was the last course, certification or training you took to improve yourself professionally? REAL Leadership –Waking to Wisdom by Susan Robertson

What would you say is a single characteristic OTHERS might attribute to you that defines your success? Passion

What is the one thing you feel you could work on professionally to be a greater success? Discipline

What is the one professional skill you have that has gotten you where you are today? Listening

What is the single greatest issue facing Arizona today? Lack of resources for education.

ABOUT ME

Jami Kozemczak was appointed executive director for Ballet Arizona in May 2022, after having served as the director of development since 2015. During her tenure, the organization has successfully implemented a culture of philanthropy that permeates throughout the organization. She has secured more than $50 million in contributed revenue during her time and increased earned revenue by 53%.

Kozemczak holds a bachelor’s degree in political science from ASU. Her volunteer work centers on mentorship: She served on the AFP Professional Mentoring Program Committee for seven years and has a passion for helping individuals invest in themselves and their future.

Dr. Sharon Lamm-Hartman

Founder & CEO

Inside Out Learning, Inc.

WHY IS HONORING ACHIEVEMENT IMPORTANT? HOW DOES IT IMPACT OUR BUSINESS COMMUNITY?

As women leaders, we often run from meeting to meeting, event to event and accomplish task after task. We are amazing human “doing machines.” I often look at what we accomplish in just one day of our work, families and communities and I ask, “How do we do it?”

It is important that we take time out to breathe and take stock of all we have accomplished and achieved. We must remember that celebrating our success and accomplishments is as important as achieving them.

This honoring and celebrating is also important for our business community to see all the inspirational women leaders we have in our local community. For the community, this helps to boost motivation and morale, encourage healthy competition, promote a culture of excellence, build reputation and credibility, encourage networking and collaboration, and inspire the next generation. I believe hearing someone’s success story helps elevate one’s potential.

WHAT IS THE SINGLE MOST IMPORTANT THING YOU HAVE LEARNED THROUGHOUT YOUR CAREER THAT WOULD INSPIRE OTHERS/OTHER WOMEN?

I’ve learned how important it is to trust your intuition. If it doesn’t feel right, don’t do it. If you get a “yes,” go for it. Our instincts are there to guide and protect us.

So much of my career success has come from listening to my intuition, even when it was uncomfortable. An example is when I was getting certified in the SYMLOG team assessment tool. I was at a small-group table but my intuition said, “You need to be at that other table.” I listened and politely excused myself. I went to the other table and coached a gentleman at that table. Afterwards, he said, “You are an exceptional coach. I am currently interviewing coaches for a Fortune 50 company.” Not only was my company selected as a preferred executive coach vendor, but Inside Out Learning has been delivering leadership training programs and offsites for this company for the past 20 years.

WHAT DO YOU THINK WE CAN DO – NOW – TO MAKE A DIFFERENCE FOR YOUNG PEOPLE/WOMEN IN ARIZONA?

I have a passion for developing the next generation of leaders. My book, The Authenticity CodeTM, is about helping the current and next generation of leaders connect with who they truly are and lead from that place.

Young people and women need mentors, inspiring role models and access to networks and education. I volunteer every chance I get to mentor and teach young people, and I believe all leaders need to mentor at least five young people a year. We all need to be asking, “How can we give back in a way that is authentic to who I am?”

I now volunteer as an Arizona Forum leader for WBEC-West to sponsor educational and networking events for women business owners. I deliver pro bono speeches, sponsor book clubs, and collaboratively design events that help elevate women business leaders to their next level. We all need to find our way to pay it forward.

I provide a safe space for truth to be respectfully shared and I help employees and clients see and celebrate their unique gifts and talents.

IN FEW WORDS

What was the last course, certification or training you took to improve yourself professionally? How to use AI in leadership

What would you say is a single characteristic OTHERS might attribute to you that defines your success? Excellence

What is the one thing you feel you could work on professionally to be a greater success? Relinquishing

What is the one professional skill you have that has gotten you where you are today? Grit

What is the single greatest issue facing Arizona today? How to maintain and exceed our water supply, given the expanding population that is drawn to our beautiful state.

Sharon Lamm-Hartman, Ph.D., is CEO and founder of Inside-Out Learning, Inc., an award-winning WBENC-certified leadership and organization development firm with 40 staff. A Columbia University doctorate and Cornell graduate, she is a global executive coach, consultant, speaker, and author of The Authenticity Code™, a Wall Street Journal and USA Today bestseller, and Axiom GOLD Medalist.

With more than 25 years’ experience, Dr. Lamm-Hartman has designed more than 3,000 training programs and coached thousands of executives worldwide. Recognized as one of the Top 100 Women to KNOW Across America, she actively volunteers at WBENC, WPO and IMWomen, empowering leaders to transform from the inside out.

Jessyca Leach

CEO Prisma Community Care

WHY

IS HONORING ACHIEVEMENT IMPORTANT?

HOW DOES IT IMPACT OUR BUSINESS COMMUNITY?

Honoring achievement matters because it shines a light on the quiet work that often goes unseen but profoundly changes communities.

Recognition validates not only the person but also the values of perseverance, creativity and resilience they bring forward. When we pause to celebrate achievement, we elevate the standard for what leadership and community impact can look like. This ripple effect strengthens our business community by fostering a culture where innovation, collaboration and inclusion are championed.

In Phoenix, where diverse voices and experiences shape our growth, honoring achievement provides a roadmap for others, showing that success is possible when we remain authentic, dedicated and collaborative. It inspires the next generation of leaders to reach higher, knowing they, too, belong at the table. Ultimately, recognition reminds us that we thrive together when we lift one another up.

WHAT IS THE SINGLE MOST IMPORTANT THING YOU HAVE LEARNED THROUGHOUT YOUR CAREER THAT WOULD INSPIRE OTHERS/OTHER WOMEN?

The single most important lesson I’ve learned is that leadership is not about having all the answers — it’s about creating space for others to shine. Early in my career, I thought success meant proving myself by working harder, faster and longer. Over time, I realized true impact comes when you empower people, trust them, and celebrate their unique contributions.

For women especially, this lesson is powerful: You don’t need to carry every burden alone to be worthy of leadership. Collaboration is not a weakness — it’s a superpower. By embracing vulnerability, asking for help and mentoring others, I’ve found that success multiplies in ways far greater than individual effort.

I hope other women see that they don’t need to fit a mold or sacrifice themselves to lead. The most inspirational leaders are those who bring others with them as they rise.

WHAT DO YOU THINK WE CAN DO – NOW – TO MAKE A DIFFERENCE FOR YOUNG PEOPLE/WOMEN IN ARIZONA?

We can make a difference now by focusing on access and representation. For young people and women in Arizona, opportunities often hinge on whether they can see someone like themselves succeeding and whether doors are open for them to step through. We can start by investing in mentorship programs that connect seasoned leaders with young talent, especially women from diverse backgrounds. We can ensure resources — scholarships, internships, networking spaces — are not just available but actively offered to those who may not know how to ask. And we can commit, as leaders, to modeling authenticity, resilience and inclusion in real time. When young women see that leadership doesn’t require sacrificing one’s identity, voice or balance, it shifts what they believe is possible.

Arizona’s future depends on our willingness to cultivate a generation of leaders who are bold, compassionate and ready to carry our communities forward.

I think people see me as an inspirational leader because I create space for others to shine and celebrate what we can accomplish together.

IN FEW WORDS

What was the last course, certification or training you took to improve yourself professionally? Stanford's Interpersonal Dynamics Program

What would you say is a single characteristic OTHERS might attribute to you that defines your success? Inclusive

What is the one thing you feel you could work on professionally to be a greater success? Patience

What is the one professional skill you have that has gotten you where you are today? Adaptability

What is the single greatest issue facing Arizona today? Ensuring equitable access to healthcare, housing and education for all communities.

Jessyca Leach is the CEO of Prisma Community Care, where she leads a $16-milllion healthcare nonprofit dedicated to expanding access and advancing affirming, affordable health equity in Phoenix.

With more than 20 years of experience in healthcare, nonprofit and community leadership, she is recognized for building collaborative teams, strengthening organizational culture and aligning strategy with mission-driven impact. Her career spans roles at Downtown Phoenix Inc., Imagine Schools and the Phoenix Zoo, where she consistently delivered growth and accountability.

Leach is passionate about mentoring, fostering inclusion and creating a business community where people feel supported, valued and inspired to lead.

Linda Little

Region President iHeartMedia

WHY IS HONORING ACHIEVEMENT IMPORTANT? HOW DOES IT IMPACT OUR BUSINESS COMMUNITY?

As women in leadership, we know that growth doesn’t just happen — it’s something we actively pursue. We’re constantly looking for ways to stretch, evolve and lead with greater impact. And one of the most powerful ways we do that is by learning from each other.

When we hear about the achievements of other women in our business community, it sparks something in us. It reminds us of what’s possible, encourages us to think bigger, and pushes us to go further. These stories aren’t just inspiring — they’re energizing. They help us see new paths, new ideas and new ways to lead.

By sharing our experiences and celebrating each other’s wins, we create a ripple effect. We lift each other up, sharpen our skills and strengthen our collective voice. And in doing so, we build a business community that’s not only more connected — but more powerful.

Together, we grow. Together, we lead. And together, we rise the business community around us.

WHAT IS THE SINGLE MOST IMPORTANT THING YOU HAVE LEARNED THROUGHOUT YOUR CAREER THAT WOULD INSPIRE OTHERS/OTHER WOMEN?

I first learned this from my parents, who immigrated to the U.S. as teenagers and later became proud citizens. Starting a new life in America, they were determined to give their children the opportunities they never had. Their mantra was simple but powerful: You can do whatever you set your mind to — don’t let anyone tell you otherwise.

That mindset stuck with me. I often tell people the worst thing you can say in my office is, “It isn’t possible” or “It can’t be done that way.” My response is always: “Then how can it be done?”

This approach has helped me navigate every challenge — organizational changes, shifting corporate missions and more. It’s about finding a solution. Maybe it’s not the one you originally envisioned, but it’s the one that works despite the obstacles. Throughout my career, I’ve seen time and again how perseverance and creative problem-solving turn roadblocks into breakthroughs. Honestly, I could write a book filled with stories of moments where success came simply because we found another way.

WHAT DO YOU THINK WE CAN DO – NOW – TO MAKE A DIFFERENCE FOR YOUNG PEOPLE/ WOMEN IN ARIZONA?

I believe one of the most meaningful things we can do right now to make a difference for young people and women in Arizona is to show up — for them and with them. That means creating more opportunities for mentorship, access and visibility. We need to open doors, share our stories and help them see what’s possible. We also need to invest in education, leadership development and workplaces that nurture ambition and confidence.

Let’s challenge outdated norms, champion bold ideas and build networks that empower the next generation to lead with courage and authenticity. The future of Arizona’s business community depends on how well we support and uplift those coming behind us. And I believe we as leaders can make a difference.

Leads with passion, integrity and positivity to foster a culture of high performance, while helping others achieve their goals.

IN FEW WORDS

What was the last course, certification or training you took to improve yourself professionally? MBA – Grand Canyon University 2018

What would you say is a single characteristic OTHERS might attribute to you that defines your success? Adaptability

What is the one thing you feel you could work on professionally to be a greater success? Balance

What is the one professional skill you have that has gotten you where you are today? Influence

What is the single greatest issue facing Arizona today? Arizona’s natural resources of water and energy and how we will be able to ensure we have what we need for our fast-growing population.

I started my career in fashion marketing in New York, working with brands like Ann Taylor and Talbots. When I moved to Phoenix in 1993 with my young daughter, I was searching for a new beginning — and found it in media advertising. Over the past 28 years, I’ve grown into leadership roles and have proudly served as region president for iHeartMedia since 2015.

I’m passionate about giving back and serve on several boards, including Boys & Girls Clubs of the Valley and Arizona Media Association; am co-chair of The Phoenix Symphony’s Women of Note, cabinet member of their Crescendo campaign; and the Colangelo College of Business Advisory Board. It is about lifting others and serving the community with heart.

Marcia Mintz

President & CEO

Boys & Girls Clubs of the Valley

WHY IS HONORING ACHIEVEMENT IMPORTANT? HOW DOES IT IMPACT OUR BUSINESS COMMUNITY?

Honoring achievement can drive organizations forward to improve performance and innovation. It celebrates the achievements of individuals and teams, and the multiple factors that define success. It acknowledges excellence and shares the story and lessons of accomplishments.

Recognition programs elevate our business community by bringing us together to learn from each other, establish meaningful collaboration and collectively commit to excellence and doing more to benefit everyone.

WHAT IS THE SINGLE MOST IMPORTANT THING YOU HAVE LEARNED THROUGHOUT YOUR CAREER THAT WOULD INSPIRE OTHERS/OTHER WOMEN?

One of the most important lessons I have learned and experienced firsthand is to proactively cultivate strong mentor relationships. The advice and counsel I have received from mentors in my life has significantly impacted my diverse career and opened opportunities I would not have otherwise had.

Success and leadership are not achieved in isolation. It is reached by surrounding yourself with strong and supportive networks and knowing who you are, what you are good at and what you are not good at. Always take the time to invest in developing yourself both professionally and personally.

Finally, I have truly learned that the more you support and help others, the more you will develop and grow to become the leader you are meant to be.

WHAT DO YOU THINK WE CAN DO – NOW – TO MAKE A DIFFERENCE FOR YOUNG PEOPLE/WOMEN IN ARIZONA?

We must invest now in comprehensive programs and services for young people ages 5–21 to ensure we have a viable, successful, and sustainable community and state. This includes disrupting current service models and delivering innovative and creative programs to meet young people where they are today.

It is imperative that we work collaboratively, not competitively, to use the limited resources we have as efficiently as possible. Public/private partnerships will help accelerate growth and innovation. We must ensure academic success, food security, mental health, and life and workforce readiness to empower economic mobility for the next generation. There needs to be urgency around supporting and investing in young people. If not, the long-term ripple effect would take decades or a lifetime to overcome — or we might never overcome it.

Others would say I am a visionary leader who is authentic, passionate and unapologetic about the importance of improving the lives of Arizona youth.

IN FEW WORDS

What was the last course, certification or training you took to improve yourself professionally? Leading Strategic Change at MIT Sloan Executive Education Program

What would you say is a single characteristic OTHERS might attribute to you that defines your success? Connecting

What is the one thing you feel you could work on professionally to be a greater success? Patience

What is the single greatest issue facing Arizona today? Vitality. Ensuring equitable access to education and healthcare across Arizona’s diverse communities.

I have been in my current role for nine years and have more than 30 years of global and national corporate and nonprofit experience. Previously, I served as president of JCL Health Foundation and SVP of Community Benefit for HonorHealth. Earlier in my career, I worked in the Bay Area creating partnerships for a multi-use residential and recreational campus, and worked eight years in global program development in Latin America, Cuba, Europe and the Baltic States.

I am a member of ASU President’s Community Council, Maricopa Community Colleges Chancellor’s Advisory Committee, Arizona School of the Arts Foundation and Greater Phoenix Leadership.

OF THE VALLEY

Allison Otu, MBA

Executive Director, Marketing, Communications and Events

Sandra Day O’Connor College of Law, Arizona State University Board Chair

Arizona

School for the Arts

WHY IS HONORING ACHIEVEMENT IMPORTANT? HOW DOES IT IMPACT OUR BUSINESS COMMUNITY?

Honoring achievement is essential as it celebrates the leaders whose hard work, time, talent and treasure make our community stronger every day. Recognition not only acknowledges their long hours and commitment to service but also creates a powerful ripple effect — inspiring mentees and young professionals to envision what their own futures can be.

As a mother of three daughters, I see firsthand how impactful it is to introduce them to women who are role models in our community. These moments spark conversations about leadership, perseverance and the power of service, helping them appreciate how individuals come together to create opportunities and make lives better.

For the business community, celebrating achievement builds a culture of excellence, collaboration and innovation. By lifting up those who lead with purpose, we create a legacy of inspiration that strengthens connections and fuels the growth of future leaders.

WHAT IS THE SINGLE MOST IMPORTANT THING YOU HAVE LEARNED THROUGHOUT YOUR CAREER THAT WOULD INSPIRE OTHERS/OTHER WOMEN?

The most important lesson I’ve learned is that leadership is about taking action — not waiting for opportunities to be handed to you. My most successful initiatives weren’t assigned to me; they started by listening, identifying a need and imagining creative ways to address it. From there, I built a clear, strategic plan and inspired others to join in, creating momentum and shared ownership of the vision.

I’ve learned that when you act with intention and courage, you can transform ideas into reality and make a lasting impact. For women, especially, it’s about trusting your instincts, using your voice and recognizing that you don’t have to have every answer to take the first step. Leadership grows when we embrace action, bring people together and commit to building solutions — and that’s where true innovation and change happen..

WHAT DO YOU THINK WE CAN DO – NOW – TO MAKE A DIFFERENCE FOR YOUNG PEOPLE/ WOMEN IN ARIZONA?

To make a real difference for young people and women in Arizona, we can start by supporting our educators. Teaching lays the foundation for academic success, personal growth and post-secondary opportunities. Yet I’ve seen too many passionate educators leave the profession because they lacked support and resources, which is heartbreaking for our students and communities.

In my own work, I’ve hired former teachers because I know the value they bring; their skills, dedication and ability to inspire and mentor others are unmatched. Supporting teachers benefits everyone, including the broader workforce and economy.

As members of the business community, we each have a role to play: Join a school board like I did, volunteer and back initiatives that help schools thrive. When we lift teachers, we lift students, families and our communities.

ABOUT ME

I listen, lead with purpose and inspire teams to believe in what’s possible when we work together.

IN FEW WORDS

What was the last course, certification or training you took to improve yourself professionally? Completed the FlinnBrown Fellowship in civic leadership in 2024; completed Arizona State University’s Leadership Academy in 2024; completed Executive MBA at the University of Arizona Eller College of Management in 2019

What would you say is a single characteristic OTHERS might attribute to you that defines your success? Determination

What is the one thing you feel you could work on professionally to be a greater success? Patience

What is the one professional skill you have that has gotten you where you are today? Collaboration

What is the single greatest issue facing Arizona today? Investing in educators and equitable education is critical to building a stronger future for Arizona..

Allison Otu, MBA, is an executive leader recognized for driving organizational success through branding, communications and community engagement as the executive director of Marketing, Communications, and Events at ASU Law. Otu has spearheaded award-winning programs, including the University of Arizona College of Medicine – Phoenix’s Connect2STEM youth outreach event, which reached more than 41,000 attendees and earned national recognition.

Deeply committed to community impact, Otu serves on boards, including the Arizona School for the Arts as the board chair; Children’s Museum of Phoenix as board secretary; and Downtown Phoenix Partnership, Inc.; and served on the Phoenix Women’s Commission for five years.

Titina Pacheco

Chef

Titina’s Culinary Experiences

WHY IS HONORING ACHIEVEMENT IMPORTANT? HOW DOES IT IMPACT OUR BUSINESS COMMUNITY?

Honoring those in our community is a special way of recognizing each person’s abilities, achievements and successes, no matter how small. We need to see the good in everyone and more people will follow their dreams.

WHAT IS THE SINGLE MOST IMPORTANT THING YOU HAVE LEARNED THROUGHOUT YOUR CAREER THAT WOULD INSPIRE OTHERS/OTHER WOMEN?

Believe in yourself and follow your instincts. Dream big and work hard.

I’m not one to say no, especially if it is for a good cause and will help others achieve their goals. I truly love what I do and it isn’t just about cooking — it is about teaching those who want to learn how to create special moments. My associates, friends and family inspire me and we enjoy being together.

WHAT DO YOU THINK WE CAN DO – NOW – TO MAKE A DIFFERENCE FOR YOUNG PEOPLE/WOMEN IN ARIZONA?

We need to remember we are role models for younger people and especially young women. Our choices, behavior and kindness to others are important examples. Mental health issues are prominent today with young women. We need to listen and be present for our youth. I started donating my cooking and meals to several nonprofit organizations: K2 Adventures Foundation, Friendly House, Check for a Lump, Reentry Services, Phoenix Children’s Hospital, First Place AZ, Starfish Place for Survivors of Human Trafficking, Lutheran Social Services of the Southwest, Diana Gregory Outreach Services and Wesley Community & Health Centers. Through this, I have met so many wonderful people who are still very much a part of my life. One of my favorite opportunities is to work with autistic adults and teach them how to prepare their own meals. I also love working with the women who were trafficked and need to learn how to take care of themselves through healthy eating.

Food is my love letter to the world.

IN FEW WORDS

What was the last course, certification or training you took to improve yourself professionally? We traveled to Peninsula Yucatan, Mexico, and I took a cooking course in Mayan food. We try to travel at least twice a year, and I always make sure there is a cooking class available.

What would you say is a single characteristic OTHERS might attribute to you that defines your success? Giving

What is the one thing you feel you could work on professionally to be a greater success? Organization

What is the one professional skill you have that has gotten you where you are today? Passion

What is the single greatest issue facing Arizona today? Homelessness. We do not have enough resources to provide healthy eating for our homeless population.

ABOUT ME

I draw inspiration from my childhood in northern Argentina, having grown up in a time and place where food was scarce and precious. These experiences have given me a deep-rooted love for simple and natural ingredients. I believe in creating food that transports people.

If I am not donating my time or catering, then my husband, Michael, and I are entertaining friends and family at our home and enjoying the food and company.

WHY IS HONORING ACHIEVEMENT IMPORTANT? HOW DOES IT IMPACT OUR BUSINESS COMMUNITY?

Honoring achievement is important because it recognizes effort, perseverance and resilience while reinforcing the values that drive success. When people’s accomplishments are acknowledged, it validates the hard work they have invested and builds confidence to keep striving toward greater goals. Recognition also inspires others by showing that dedication and hard work lead to meaningful results.

In organizations, honoring achievement boosts morale, strengthens teamwork and fosters a culture of appreciation, which leads to higher engagement and productivity. On a personal level, it encourages continuous growth. Celebrating milestones, big or small, helps people pause to reflect on progress rather than focusing only on what’s next. Ultimately, honoring achievement nurtures both individual fulfillment and collective success, reminding us that effort and impact are valued and worth striving for.

WHAT IS THE SINGLE MOST IMPORTANT THING YOU HAVE LEARNED THROUGHOUT YOUR CAREER THAT WOULD INSPIRE OTHERS/OTHER WOMEN?

The single most important thing I have learned throughout my career is that success is built on resilience. No matter how talented or prepared you are, challenges and setbacks are inevitable. What defines you is not whether you avoid difficulties but how you respond to them. I’ve learned that perseverance combined with a willingness to adapt and keep learning turns obstacles into steppingstones. Each setback is an opportunity to grow, to refine your skills and to discover new strengths you didn’t know you had.

Resilience also means staying true to your values and vision, even when the path forward feels uncertain. By focusing on progress rather than perfection and by viewing failures as part of the journey, you build not just achievements but also reveal your character. This mindset inspires confidence in yourself and in others, proving that persistence and purpose are the real foundations of long-term success.

WHAT DO YOU THINK WE CAN DO – NOW – TO MAKE A DIFFERENCE FOR YOUNG PEOPLE/WOMEN IN ARIZONA?

To make a real difference for young people, we must invest in their potential by providing guidance, opportunities and support.

First, mentorship is key — connecting them with role models who can share wisdom, encouragement and real-world experience. Young people thrive when they see pathways to success and know that others believe in them.

Second, we can create environments that foster curiosity, creativity and resilience, whether through education, community and sports programs, or hands-on experiences. It’s important to teach not just academic skills, but also life skills such as problem-solving, empathy and adaptability. Third, we should listen to their voices. Too often, young people feel unheard, but involving them in decision-making empowers them to take ownership of their futures. By investing time, resources, and trust in the next generation, we equip them not just to succeed individually, but also to become leaders who uplift their communities.

ABOUT ME

By leading with integrity and empathy, I encourage others to reach their potential and discover their own unique path to success.

IN FEW WORDS

What was the last course, certification or training you took to improve yourself professionally? I have taken many, many OBBBA (One Big Beautiful Bill Act, enacted on July 4th) related courses lately. A tax professional needs to keep up with changes in tax law!

What would you say is a single characteristic OTHERS might attribute to you that defines your success? Tenacity

What is the one thing you feel you could work on professionally to be a greater success? Leveraging AI

What is the one professional skill you have that has gotten you where you are today? Communication

What is the single greatest issue facing Arizona today? Water scarcity stands out as the single greatest issue facing Arizona today.

Amy Patel is the Deloitte Arizona Office tax managing partner. Her practice is focused on consulting multinational businesses, both public and private, on complex tax matters. She serves clients in a variety of industries, including renewable energy, energy climate tech, semiconductors and technology. Patel is an active board member of the Boys & Girls Club of the Valley, Phoenix Public Library Foundation and University of Arizona School of Accountancy. She balances her commitment to her clients, the Deloitte Arizona tax practice and the community with raising her two active boys, Jai (13) and Devan (10), alongside her husband Devesh.

Tina Marie Tentori

Director, Community Affairs, APS

Executive Director, APS Foundation

WHY IS HONORING ACHIEVEMENT IMPORTANT? HOW DOES IT IMPACT OUR BUSINESS COMMUNITY?

Honoring achievement is more than celebrating success — it’s a powerful affirmation of values like perseverance, innovation and purpose-driven leadership. Recognition inspires others to aim higher, take bold risks and lead with heart. It also offers a moment to reflect — to pause; look back; and say, “I did that.”

I often revisit my own journey and smile — not because it was easy, but because it was transformational. These moments matter. In our business community, honoring achievement amplifies diverse voices and stories, showing what’s possible when individuals bring their full selves to the table. It sparks connection, cultivates ambition and reminds us that one person’s impact can ripple far beyond their role.

WHAT IS THE SINGLE MOST IMPORTANT THING YOU HAVE LEARNED THROUGHOUT YOUR CAREER THAT WOULD INSPIRE OTHERS/OTHER WOMEN?

The most important lesson I’ve learned is that curiosity pays off. It’s not just about asking questions; it’s about listening deeply, seeking understanding and leaning into complexity. Curiosity has helped me lead with intention, challenge ideas respectfully and uncover new perspectives that spark innovation. It’s also made me more approachable. I’ve had young women and interns ask, “How do you speak up so confidently?” My answer: I stay curious. I ask, I learn, and I share.

Curiosity creates space for growth — not just for me but for those around me. It reminds me that every voice brings value, shaped by unique backgrounds and experiences. When we lead with curiosity, we build bridges, foster inclusion and inspire others to do the same.

WHAT DO YOU THINK WE CAN DO – NOW – TO MAKE A DIFFERENCE FOR YOUNG PEOPLE/WOMEN IN ARIZONA?

We can start by showing up — consistently and intentionally. Young people and women in Arizona need to be seen, heard and valued. That begins with listening: to their dreams, fears and ambitions.

In spaces where we lead or mentor, we must advocate for equity in pay, representation and access to education and growth opportunities. We should encourage them to speak up, take space and trust their voices.

Most importantly, we must help them recognize that their uniqueness isn’t a barrier — it’s their superpower. By affirming their worth and investing in their development, we create a ripple effect of confidence, leadership and change.

People say my courageous, authentic and empathetic leadership inspires others by setting high performance standards while offering unwavering support, care and encouragement to help them succeed.

IN FEW WORDS

What was the last course, certification or training you took to improve yourself professionally? Global Leadership in Turbulent Times at Thunderbird School of Global Management

What would you say is a single characteristic OTHERS might attribute to you that defines your success? Impactful

What is the one thing you feel you could work on professionally to be a greater success? Candor

What is the one professional skill you have that has gotten you where you are today? Leadership

ABOUT ME

I’ve spent more than two decades leading with purpose — first in nonprofit management and now as executive director of the APS Foundation and director of Community Affairs. My career has centered on building authentic community partnerships, advancing education and amplifying impact through strategic philanthropy.

I bring nonprofit values into corporate spaces, fostering collaboration and innovation. I’ve served on boards and volunteered with organizations like Valley Leadership, Boys & Girls Club – Metro Phoenix and the Phoenix IDA. Whether mentoring young professionals or investing in grassroots change, I’m driven by a belief that one person can spark transformation — and that business success is inseparable from community well-being.

What is the single greatest issue facing Arizona today? There’s a critical need for a more unified, cross-sector approach to addressing Arizona’s most pressing challenges in environment, human services and education by engaging policymakers, funders and business leaders as true partners.

Kate Zabriskie is the president of Business Training Works, Inc., a Maryland-based talent development firm. She and her team provide onsite, virtual and online soft-skills training courses and workshops to clients in the United States and internationally. businesstrainingworks.com

The Power of Clarity at Work

How

goals, roles and tasks transform teams

by Kate Zabriskie

Imagine a team starting a project with energy and optimism. Ideas are flying, everyone’s ready to contribute, and the excitement is high. But a few weeks in, the team is struggling, and the wind is out of their sails. People are frustrated, deadlines are slipping and, despite all the effort, they’re behind. Sound familiar?

That’s the cost of confusion. When teams aren’t clear on goals, roles and tasks, even the most talented group can lose direction. Clarity isn’t just nice-to-have — it’s what keeps teams aligned, productive and, yes, drama-free. When everyone understands the bigger purpose behind their work, their unique role and the tactical steps needed to get there, teams don’t just function — they thrive.

Let’s start by looking at what can go wrong without clarity, then explore the benefits of getting everyone on the same page and, finally, break down how to make clarity part of a team’s culture.

The high cost of confusion: Without clear goals, roles and tasks, the impact on teams is anything from demoralizing to destructive.

Double the effort, half the results: Picture Doug and Arora, both assuming they’re leading the next client pitch. They each spend hours preparing, researching and crafting

slides. Finally, they meet, only to realize they’ve both been working on the same thing. Instead of doubling their productivity, they’ve doubled their workload. That’s time and energy wasted — and they’re left wondering why it happened in the first place.

Missed deadlines and frustrated teams: Imagine a content team tackling a project with a tight deadline. They’re confident they can get it done, but no one’s clear on roles. Karen thinks Colin is handling client follow-ups, while Colin assumes Karen’s on it. Hours pass as they scramble to sort out tasks. By the time they sort it out, the deadline has passed, and trust fades as frustration sets in.

Burnout on the horizon: Consider John, a team member new to the project. He’s eager to contribute, but no one’s clear on his role. Days pass in uncertainty and, over time, the lack of direction drains his energy. Without a clear role, John isn’t just unproductive — he’s on a fast track to burnout.

The blame game: When roles and responsibilities are unclear, accountability fades. If something goes wrong, the response becomes “not my job” or “I thought someone else was handling that.” Blame circulates and soon the team is more focused on defending actions than solving problems.

When everyone understands the bigger purpose behind their work, their unique role and the tactical steps needed to get there, teams don’t just function — they thrive.

THE MAGIC OF CLARITY

The cost of confusion is depressing, but, when clarity is present, a team transforms from a group of individuals into a coordinated unit. Goals, roles and tasks create a structure where every person can confidently contribute, knowing how their work ties into the bigger picture. Here’s how targeted clarity works: Clear goals connect to the greater purpose: Clear goals give every team member a sense of purpose. When goals link to a bigger “why,” people make better decisions about where to spend their time and energy. Imagine the team’s goal is to “increase customer satisfaction scores by 20% this quarter.” Why? Because high satisfaction improves retention, loyalty and referrals. Each team member understands that, by improving these scores, they’re building stronger client relationships that will drive future growth. Clear goals turn work into a shared mission.

Clear roles keep people in their lanes: When roles are defined, each team member knows their unique contribution. Patrick focuses on research while Karen leads presentations. They can each focus on their strengths without worrying about overlap or missed tasks. Clear roles promote accountability and empower people to bring their best without fear of stepping on toes.

Clear tasks get the sausage made: Tasks are the tactics that bring goals to life. Clear tasks provide a roadmap that makes daily work straightforward. Vague instructions like “make customers happy” create hesitation. But if the task is specific — “send follow-up emails to five top clients this week” — each step brings the team closer to the goal. Clear tasks are what keep the wheels turning and make meaningful progress possible.

FIVE SIMPLE STEPS TO BUILDING A CULTURE OF CLARITY

Making clarity part of a team’s DNA doesn’t have to be complicated. Here are five steps to bring goals, roles and tasks into focus:

Step One: Set specific, measurable goals. Goals should be like a GPS pin. Move away from vague ideas like “improve client engagement.” Instead, set a target like “increase customer satisfaction by 15% by the end of the quarter.” When goals are measurable, they give the team a clear destination, helping everyone stay focused and motivated.

Step Two: Define roles with purpose. Each team member should understand their specific part in the mission. If Rod is responsible for research and data analysis, make sure everyone knows that’s his lane. Defined roles mean less confusion, fewer overlaps and more accountability. Plus, team members feel confident knowing their contributions matter.

Step Three: Break big goals into actionable tasks. General instructions leave too much to interpretation. Break big goals down into bite-sized tasks. Instead of “make the product launch successful,” assign tasks like “prepare a launch strategy proposal” or “organize a demo day with top clients.” When tasks are actionable, team members know exactly what needs doing.

Step Four: Encourage open, consistent communication. Clarity isn’t a onetime fix — it’s a habit. Create an environment where team members feel safe to ask questions and clarify expectations. Open communication keeps misunderstandings small and creates a culture where clarity is everyone’s responsibility.

Step Five: Use tools that keep everyone aligned. Use shared tools to keep goals, roles and tasks in one place. When everyone can access a shared roadmap, confusion decreases, alignment improves and the whole team can focus on what really matters.

WRAPPING IT UP

Clarity isn’t just about getting things done — it’s about giving a team the foundation to thrive. When everyone understands the goal, their unique role and the tasks that bring it all together, work becomes more than a to-do list. It becomes a shared mission where each person is confident in their contribution.

Permission to Be You

We all have a deep need to connect with our purpose and build lives that are authentically our own. In Permission to Be You, leadership coach and purpose expert Alaina Love reveals the extraordinary power of passion-centered living to bring clarity and fulfillment to our work, relationships and life’s biggest transitions. Drawing from her own journey and two decades of client work, Love shares inspiring stories and reflections that highlight how understanding our core passions can help us make empowered decisions, navigate challenges and create a more meaningful life. This book is a practical guide to discovering and applying our passions in every facet of our personal and professional world.

Permission to Be You: Discover Your Purpose and Passions to Bring Your Best Self to Everything and Everyone

Alaina Love

$19.95

Page Two Available 9/9/2025 258 pages

The Purpose Pivot

Standing at the nexus of health & wellness and leadership, this book takes a dive deep into exclusive shared stories, experiences and learnings of successful women, helping readers navigate their own leadership journey whether it be at work, at home or within themselves personally. Inspired by author Melissa Gonzalez’s wake-up call of a lifethreatening medical emergency that required emergency surgery in the middle of the night, this book opens a dialogue to demystify aspects of our health, both physically and mentally, from invisible illnesses like chronic fatigue to outdated beliefs one needs to shed in order to evolve into our best selves — with helpful worksheets included to start making magic happen as soon as today.

The Purpose Pivot: How Dynamic Leaders Put Vulnerability and Intuition into Action

Melissa Gonzalez

$32

Wiley Available 9/30/2025 256 pages

What Your Comfort Costs Us

Workplace leaders: White comfort comes at the safety of women of color, and it costs lives and livelihoods. Microaggressions, structural barriers, unpaid emotional labor — WOC in leadership disproportionately bear the burdens of white supremacist work cultures, even as they’re expected to take charge of reforms. But building better workplaces — less toxic, racist and misogynistic workplaces — is everyone’s responsibility and for everyone’s benefit. And letting it fall solely to women of color is causing real harm. The stakes are high, and it’s past time for change. What Your Comfort Costs Us offers essential reading and transparent advice for leaders who are ready to address structural inequity at work. Anti-supremacist philanthropic and nonprofit leader and author M. Gabriela Alcalde challenges us to rethink how we engage power — and take radical action toward reorienting it toward collective liberation.

What Your Comfort Costs Us: How Women of Color Reimagine Leadership to Transform Workplace Culture

M. Gabriela Alcalde MPH DrPH

$20.95 North Atlantic Books On shelves and online 256 pages

Goals, roles and tasks create a structure where every person can confidently contribute, knowing how their work ties into the bigger picture.

Brian Crisp is regional president at Enterprise Bank & Trust. With more than 20 years of banking experience and close ties to the Arizona business community, he oversees all aspects of the bank’s operations in the state, as well as the Albuquerque market, and facilitates the bank’s growth in the region to meet existing and prospective clients’ expanding needs.

enterprisebank.com

Examining Key Considerations for Cash, Debt Strategies

Debt financing coupled with healthy cash flow can be a key driver to expansion by Brian Crisp

Professionals heavily involved in company finances instinctively look to protect money, but this strategy doesn’t always pay off — especially for ambitious and successful operations.

Debt financing coupled with healthy cash flow can be a key driver to expansion, especially when pursuing significant growth objectives while managing overall risk. This can include an increase in production capacity, upgrading technology or equipment and expanding into new markets to prioritize efficiency.

Even as costs rise and market uncertainty intensifies, “healthy” debt can help influence current and future decisions about the trajectory of a business.

ANALYZE CASH-TO-DEBT RATIO

Clearly defining day-to-day cash flow remains the starting point in considering additional debt in pursuit of growth. A focus on profitable operations doesn’t always ensure success, especially when increased revenue corresponds with an increase in an outlay of cash for more employees, more overhead, inventory and expenses.

In many cases, a period of months could be needed to truly determine the return on investment from the additional revenue generated by operational changes. This leads to the question of whether there is enough cash on hand to cover the interim’s overall expenses.

A healthy debt-to-net-worth ratio provides a good gauge of strength for the company’s capital base. The lower the ratio, the greater the ability to grow. Inversely, a higher ratio, the lower the ability for sustainable growth, making any additional debt riskier.

BUDGET AND FORECAST

What is the primary reason that profitable companies fail? The lack of cash flow. Identifying opportunities to cut back on expenses can give a business flexibility during periods of higher prices and interest rates while simultaneously protecting opportunities to entertain increased debt when competitors might defer due to perceived risk.

The most effective approach in a successful working capital management strategy is to begin with a thorough review of the cash conversion cycle — amount of time needed to sell inventory, amount of time needed to collect receivables and length of time afforded to pay bills. A budget helps manage overhead and profitability expectations against actual performance on a weekly, monthly, year-to-date and annual basis and determines the highs and lows of capital reserves over the given time period.

Profitable companies can go out of business because they simply run out of cash to pay bills over the course of this cycle.

High growth in short periods of time can put a tremendous amount of strain on cash flow and make additional debt

impossible. However, investment in technology and/or machinery, commercial real estate and talent acquisition through debt financing remains possible when resources are in place to meet current demand while in a strong position of financial health.

ASSESS LENDING OPPORTUNITIES

To be prepared for investment debt, work with a trusted lending partner or partners with an understanding of specific short- and long-term plans. While some lending opportunities can be managed as needed, establishing a framework for ongoing assessment helps cut down lead time needed to develop loan packages achieving a specific result at opportune moments.

Many want to chase the lowest interest rate or wait for economic stressors to ease. Inflation recently resulted in price hikes across most industries and, ultimately, created disruption in supply chains. However, well-structured businesses strategically respond to drive increased revenue and profitability that can offset higher interest rates and other costs of inflation.

The return of increased market demand creates growth potential, favoring companies maintaining a position to meet customer needs during and after challenging periods.

Completing a loan origination for short-term benefit with the wrong terms or at the wrong point in the business life cycle can result in an unexpected setback, but hesitancy or complacency could lead to missed opportunities.

Assembling a trusted team of financial advisors who understand nuances of a specific business operation can result in creative lending options combining commercial real estate and operating capital needs.

Fears over logistics should not stop growth pursuits, and the right team can help identify options not previously considered. This proactive approach calls for lenders who can help collateralize a deal and combine lending tools to address the big picture. While these can be seen as competing needs, the right partners provide flexible options; expert guidance; and agile, local decision-making.

implements effective solutions for employers navigating complex labor and employment law issues, providing meticulous defense in state and federal courts as well as before the Equal Employment Opportunity Commission, National Labor Relations Board and the Arizona Attorney General’s Office. spencerfane.com

Are Climate-Related Disclosure Laws on the Horizon?

Arizona businesses with a California presence should pay attention to California climate-related disclosure laws

by Kami Hoskins

Over the last few years, California enacted climate-related disclosure laws that may impact Arizona companies doing business in our neighboring state. Compliance with these laws is required to start in 2026, and Arizona businesses should be aware. Specifically, there are two broad categories of mandated climate-related disclosures under California law.

First, companies may be required to disclose their greenhouse gas (GHG) emissions under the California Climate Corporate Data Accountability Act (SB 253). Under SB 253, U.S. partnerships, corporations, limited liability companies and other business entities with total annual revenues exceeding $1 billion that do business in California must disclose their scope 1 and scope 2 GHG emissions from the prior fiscal year starting in 2026. Businesses must disclose their scope 3 GHG emissions from the prior fiscal year starting in 2027. Companies covered by SB 253 are required to provide limited assurance of their GHG disclosures by an independent third-party assurance provider by 2026 and reasonable assurance by 2030.

GHG emissions are commonly measured and reported based on their scopes. Scope 1 emissions are a company’s direct emissions (like from vehicles owned by the company). Scope 2 emissions are indirect emissions generated from electricity, heating and cooling, or steam purchased for the business’s own consumption. Scope 3 emissions, which can be difficult to quantify, are indirect emissions generated by a company’s activities not covered in Scope 2. Scope 3 emissions are often considered value chain emissions as they occur from sources not owned or controlled by the company. SB 253 requires companies follow existing GHG standards and guidance when reporting under the law, including the guidance provided by the Greenhouse Gas Protocol.

Second, companies may be obligated to disclose “climaterelated financial risks” under California SB 261. This law applies to U.S. partnerships, corporations, limited liability companies and other business entities with more than $500 million in total annual revenue that do business in California. Under SB 261, covered companies must report their climate-related financial risks and the measures they adopt to reduce and adapt to climate-related financial risk by January 1, 2026.

SB 261 defines “climate-related financial risk” to mean “material risk of harm to immediate and long-term financial outcomes due to physical and transition risks.” Transition risks are risks a company may face relating to transitioning to a lower-carbon economy. Climate-related financial risks include risks to “corporate operations, provision of goods and services, supply chains, employee health and safety, capital and financial investments, institutional investments, financial standing of loan recipients and borrowers, shareholder value, consumer demand, and financial markets and economic health.”

On May 29, 2025, the California Air Resource Board, the state’s lead agency for climate change programs and air pollution control efforts, held a public workshop on California’s climate-related disclosure laws as part of its rulemaking process. CARB revealed its current thinking on pending regulations for the laws, provided an update on its processes, and invited stakeholders’ questions and comments. According to the laws’ authors, California state senators Scott Wiener and Henry Stern, the state is “holding firm” to disclosure deadlines. Significantly, the deadline to comply with SB 261 remains January 1, 2026.

During the CARB workshop, there was a robust discussion about defining key concepts in the laws, including the terms “doing business in California” and “revenue.” Multiple stakeholders raised an important question for many Arizona businesses: whether a company that remotely employs employees located in California would be considered “doing business” in the state if that is the company’s only contact with California. Additionally, stakeholders sought clarification on whether a parent entity with no California contacts would be required to disclose if its subsidiary are covered entities under the laws.

CARB did not provide concrete guidance during the workshop, but it emphasized its intention to leverage existing reporting frameworks, such as International Sustainability Standards Board standards and the Greenhouse Gas Protocol, to streamline companies’ reporting obligations across jurisdictions. CARB intends to release a draft regulation “by the end of the year,” but they also stated an intention to release information throughout the year as they have it.

CARB continues to accept public comments and encourages stakeholder feedback. CARB’s materials from the workshop, including its initial thoughts about key concepts, are available on its website (https://ww2.arb.ca.gov/sites/default/ files/2025-05/SB%20253%20261%20Workshop%20 slides%205-29.pdf).

Preparing climate-related disclosures takes time and might require specialized resources. Therefore, Arizona businesses doing business in California — public and private — are encouraged to evaluate their reporting obligations carefully and consider preparing now.

On May 29, 2025, the California Air Resource Board, the state’s lead agency for climate change programs and air pollution control efforts, held a public workshop on California’s climate-related disclosure laws as part of its rulemaking process. CARB continues to accept public comments and encourages stakeholder feedback.

Spencer Fane attorney Kami Hoskins creates and

COMMUNITY GOOD DOING

Goodwill of Central and Northern Arizona turns donations into possibilities by providing no-cost services to more than 30,00 Arizonans annually that help them build a better economic future.

Your purchases and donations help support local, no-cost career services, education, sustainability efforts and housing solutions so Arizonans can build better futures for themselves and their families.

Goodwill of Central and Northern Arizona is a 501(c)(3) non-profit organization dedicated to ending poverty through the power of work! GoodwillAZ.org

Social Impact

THE KINDNESS CHALLENGE

That authenticity shows in programs like The Kindness Challenge, now in its third year supporting St. Vincent de Paul. Guests can purchase $5 Kindness Bags filled with toiletries, snacks, socks and other essentials, to take with them and give directly to someone in need; the purchase funds go to St. Vincent de Paul. Spinato’s also hosts a Kitchen Takeover, preparing fresh pizzas in St. Vincent de Paul’s Family Dining Room and serving hundreds of guests each year. In the past two years alone, the campaign raised $8,000, with another $4,000 in in-kind donations. Join the Kindness Challenge: This September, everyone can help Spinato’s spread kindness by purchasing a Kindness Bag for just $5 at any location. Each bag is filled with snacks, toiletries and essentials for someone in need.

One hundred percent of proceeds benefit St. Vincent de Paul. Customers can simply add a bag to their order to be shared with someone in need — one small act of kindness can go a long way.

Spinato’s Serves Up Kindness

How the pizzeria blends family, flavor and community impact

by Tyler Butler

When Ken and Elaine Spinato opened their first Scottsdale pizzeria in 1974, sales for the day totaled just 69 cents — one iced tea. Fifty years later, Spinato’s Pizzeria & Family Kitchen has grown into a Valley institution, serving its signature sweetsauce Chicago-style pizzas and diverse menu at six locations across Tempe, Ahwatukee, Scottsdale, Phoenix and Gilbert. Today, Spinato’s isn’t beloved just for its food; it’s recognized as a model of how businesses can thrive by weaving generosity and community into their core.

As the official pizza partner of the Phoenix Suns, Phoenix Mercury and Arizona Cardinals, Spinato’s has earned a reputation for flavor, but it’s the company’s commitment to giving back that truly sets it apart. From its beginnings, community has been part of the recipe. CEO Anthony Spinato, who grew up working in the family business, recalls how his father would say yes to nearly every request from schools, local ball teams and charities, sometimes donating pizzas, other times entire gallons of sauce. “He did whatever he could and beyond, and I could not have had a better model for giving,” Anthony says. “This is why today it is woven into our DNA. We exist to enhance the lives of others.”

Tyler Butler, a trailblazer in ESG and corporate citizenship, has led Fortune 500 sustainability programs, contributed to two IPOs and founded Collaboration for Good. With degrees from ASU, Boston College and Cornell, she writes for top publications and serves as head of Public Affairs for Phoenix Rising FC. collaborationforgood.com

That philosophy has blossomed into wide-reaching impact. In 2009, the family launched the Kenneth A. Spinato Foundation to further its charitable mission, with three pillars guiding its work: kids, veterans and service animals. “Community is one of our core fundamentals at Spinato’s,” says Brand Manager and Director of Community Outreach Jaime Spinato. “Giving back has always been part of who we are. We’re dedicated to making our surrounding communities better places to live and work.”

Spinato’s supports more than 130 nonprofits each year through donations, events and creative partnerships. That support translates into about $100,000 annually from the restaurants in addition to the Foundation’s efforts. But the Spinato family insists that writing checks is only part of the equation. “Authenticity is at the heart of our giving,” Jaime explains. “When we support a cause, it’s because we truly believe in it and have taken the time to understand how we can make the greatest impact.”

The company’s impact is fueled not just by dollars but also by the hands and hearts of its team. Spinato’s employs more than 430 people, and volunteerism is built into its culture. One of the company’s 26 core fundamentals is “Serve outside our walls,” and employees are offered two paid days each year to volunteer with nonprofits of their choice. Jaime notes that this is as much about personal empowerment as corporate giving: “We want our team members to connect with causes that matter to them, whether it’s through our partnerships or organizations they love.”

Recent initiatives highlight Spinato’s creativity in service. A cooking class at A New Leaf taught skills to families overcoming homelessness, while a new Season of Giving partnership with Sleep in Heavenly Peace will help build beds for children without a safe place to sleep. The company also supports Magicians on Mission, a nonprofit bringing entertainment and connection to U.S. troops, tying its Wine Up Wednesdays to raise funds for the effort.

It’s this kind of innovation that has made Spinato’s stand out. The company’s charitable reach includes countless local events and partnerships, but the essence is consistent: strengthening community through kindness, generosity and shared experiences. As Anthony reflects, “We often say we’re in the ‘people business,’ not the ‘pizza business,’ and none of our success would be possible without our incredible team members. Without them, we would just be a family with a lot of ideas.”

The legacy of Ken and Elaine’s first Scottsdale pizzeria now stretches across the Valley, but the heart of Spinato’s is still family, food and service. Ken, now in his 80s, remains a fixture in the restaurants, greeting guests and keeping the tradition alive. With Jaime leading outreach and Anthony steering growth, the Spinato family shows that business success doesn’t have to come at the expense of community; it can, in fact, be built upon it.

Spinato’s proves that a recipe of generosity, authenticity, and heart is just as important as flour, sauce, and cheese. And as its pizza continues to fill tables across Arizona, the company’s kindness continues to nourish the community in ways that go far beyond the plate.

Spinato’s Pizzeria & Family Kitchen spinatospizzeria.com

Spinato’s supports more than 130 nonprofits each year through donations, events and creative partnerships.

Spinato’s Kindness Challenge bags; courtesy of Spinato’s

Strengthening communities through charitable giving.

For over 40 years, the Arizona Community Foundation has supported nonprofits and students across our state by mobilizing the collective passion and generosity of thousands of Arizonans.

When you are ready to take the next step in your personal charitable giving journey, we are here to help you achieve your goals. Learn

Bruce Weber is founder, president and CEO at Weber Group. Weber brings more than 25 years of experience to the for-profit and nonprofit community, working with startup, growth and mature organizations. His focus is on strengthening organizations through strategic planning, leadership and board development. He is a BoardSource Certified Governance trainer and a graduate of the Smith School of Business, University of Maryland, College Park. webergroupaz.com

The Impact of AI in Management

Employing data and analysis – and recognizing the role of human judgment by Bruce Weber

In our lives, change is around us everywhere but especially in artificial intelligence. AI is rapidly redefining how organizations are led, decisions are made and resources are managed. Once considered a futuristic concept, AI has become an integral component of modern business operations, with direct implications for the practice of management. From enhancing decision-making to reshaping talent strategies, AI is influencing every dimension of a manager’s responsibilities.

INTERPRETATION

One of the most visible changes AI brings to management is its ability to process and interpret vast amounts of data at unprecedented speed. In the past, managers relied on quarterly reports, manual data analysis or anecdotal insights to guide strategic choices. Today, AI-driven analytics platforms provide real-time dashboards that highlight emerging trends, detect anomalies and even recommend actions. This shift empowers managers to make faster, more informed decisions, reducing the reliance on gut instinct alone and increasing the precision of strategic initiatives.

STAFFING

AI’s influence is particularly notable in talent management. Sophisticated algorithms can evaluate résumés, assess candidate fit and even analyze employee engagement patterns. Predictive analytics can identify which employees may be at risk of leaving, where skill gaps are developing and what training programs are likely to produce the best results. By automating labor-intensive processes such as scheduling interviews or compiling performance reviews, AI allows managers to dedicate more time to coaching, mentoring and fostering an inclusive and motivating work environment.

EFFICIENCY

Operational efficiency is an additional area where AI is making a measurable impact. AI-powered automation systems can take over repetitive administrative tasks, such as data entry, report generation and scheduling. In industries like logistics, manufacturing and customer service, AI tools optimize supply chains, predict maintenance needs and streamline service delivery. For managers, this means fewer hours spent on routine oversight and more opportunities to focus on strategic growth, innovation and problem-solving. In decision-making, AI is not only accelerating processes but also expanding the scope of analysis. Scenario modeling and simulation tools allow managers to test different strategies in virtual environments, evaluating potential outcomes before committing resources. This capability reduces risk and enhances the ability to plan for multiple contingencies. Managers can explore “what if” scenarios with confidence, knowing that the AI has factored in a breadth of variables far beyond what could be manually calculated.

CHALLENGES AND CONSIDERATIONS

Despite its many advantages, the integration of AI into management is not without challenges. Ethical considerations loom large, especially around algorithmic bias, data privacy and transparency. AI systems can unintentionally perpetuate discrimination if they are trained on biased datasets, and improper data handling can erode employee and customer trust. Effective managers must therefore take an active role in setting ethical guidelines, auditing AI systems for fairness and ensuring compliance with privacy regulations.

JOB PRESERVATION

The evolving workplace also raises questions about job displacement. As AI takes over more administrative and analytical functions, some roles may be eliminated or significantly changed. Managers must navigate this transition with sensitivity — identifying opportunities to reskill and redeploy staff, communicating openly about changes and ensuring that AI adoption enhances rather than diminishes the human experience at work.

HUMAN JUDGMENT STILL IMPORTANT

Equally important is recognizing the irreplaceable role of human judgment in leadership. While AI excels at processing data and identifying patterns, it lacks emotional intelligence, empathy and cultural awareness — qualities essential for managing teams, resolving conflicts and inspiring innovation. The most effective managers will be those who view AI as a partner rather than a substitute, blending machine-generated insights with human wisdom and interpersonal skill.

MANAGEMENT TRANSFORMATION

Looking ahead, the role of managers will continue to evolve in tandem with AI capabilities. Leaders will be expected to interpret AI outputs, translate them into meaningful strategies and communicate those strategies effectively to diverse stakeholders. They will need to be literate not only in business fundamentals but also in the basics of AI functionality, limitations and ethical considerations. Continuous learning will become a core competency as managers adapt to rapid technological change and guide their teams through it. In essence, AI is not removing the need for management — it is transforming it. Managers who embrace AI as a tool for enhancing efficiency, insight and innovation will position themselves and their organizations for success in a competitive, fast-changing world. The future belongs to leaders who can integrate advanced technology into their decision-making while maintaining a strong commitment to human values. In this balance lies the greatest promise of AI in management: a workplace where intelligent systems amplify human potential rather than replace it.

Edward Jones edwardjones.com/us-en

“Some people call this artificial intelligence, but the reality is this technology will enhance us. So instead of artificial intelligence, I think we’ll augment our intelligence.” —Ginni Rometty, former CEO at IBM

Selling to Younger Buyers – It’s a New World

3 points sales professionals must know about style-matching by

Troy Harrison

Salespeople are getting older. Buyers are getting younger. So: a disconnect.

In raw terms, the average age of a professional B2B salesperson in the United States is 47.1 years old. Fifteen years ago, that number was 42, so the sales profession is graying. Meanwhile, the average age of a B2B purchasing agent right now is 36 years old. In fact, according to a 2024 survey, millennials (aged 29 to 44) make up to 73% of B2B buying decisions.

While an 11-year age gap doesn’t sound like much, it can be a chasm as wide as the Grand Canyon. Society underwent significant cultural and technological changes between the tail end of generation X and the leading edge of the millennial generation, and those changes greatly impact what millennials want and expect from salespeople and from the companies that employ them. Generation Z, which is coming behind the millennials, have the same tendencies — just amplified. In this case, “younger buyers” refer primarily to millennials and Z’s. This doesn’t mean it’s necessary to age-match; millennials and Z’s will certainly engage with, and buy from, more seasoned salespeople. What it does mean is there must be a style-match. In other words, the salesperson needs to sell the way they want to buy. While this seems intuitive — and it is — it means that some salespeople who were acculturated to different methods of selling and different buyer expectations have to do some serious adapting to stay relevant. Here are three things sales professionals must know about stylematching in order to sell to younger buyers:

1. Younger buyers flip the relationship-building script. The conventional way to build a relationship with a buyer was pretty simple: Walk into the office; look around for family pictures, hobby pictures, college diplomas, or other clues as to the buyer’s personal life; then start a conversation based upon those interests. This approach has become so hackneyed that it has a name: “Fish on the wall” selling. “Hey, you like to fish? I like to fish, too! Let’s talk about fishing and then I know you’re going to want to buy from me.”

It sounds a little disingenuous because it is. Salespeople have, for generations, been starting conversations about personal issues they didn’t really care about. That’s because, for generations, finding the personal connection came first; bond over it, second; and then the salesperson had earned the right to talk business. Younger buyers flip that script completely. Younger buyers are business-first. They aren’t going to schedule an appointment to talk football for 30 minutes. Instead, the key to getting the appointment is offering them help in doing their jobs better. Once in the door, it’s important to get to the point with great business-focused questions and show them solutions to help them do business better. If the salesperson is able to actually solve their business needs, then they are open to lunch, drinks, golf or personal conversations. For salespeople used to the old ways,

this is a significant but very important shift — but it’s critical in order to succeed.

2. Younger buyers demand versatility in communication. “All these younger buyers want to do is text! They don’t want to have phone calls!” That’s a common complaint from older buyers. The solution? Get good at texting. Learn how to send a persuasive, grammatically correct (yep, that’s important) message in 240 characters or less. That’s hard for salespeople who are used to lengthy phone conversations or meetings, or, for that matter, who write long emails. The good news is that tools are available to help with this. AI apps like ChatGPT or Claude.ai are very good at distilling longer communications down to their essence while retaining persuasive ability. Of course, it's important to be able to write good AI prompts and edit when necessary.

Texting isn’t the complete solution, however. Younger buyers have a variety of preferred platforms, and what works well for one might not work well for another. Video conferencing ability is mandatory — and not just one platform. It’s wise to become conversant with Zoom, Teams and Google Meet. And other tech is on the way. If the buyer says, “I want to talk on WhatsApp,” better to not be the salesperson who has to say, “What’s that?” Younger buyers respect adaptability, especially when it’s coupled with experience and expertise.

Here’s the exception to the “younger buyers” rule: Many older buyers are learning from, and copying, habits of younger buyers. That means salespeople can’t just stereotype by age — they have to be versatile, smart and adaptable to buyer needs, no matter what age they are.

3. Younger buyers are social media savvy — salespeople had better be, too. Buyers today have a variety of ways of learning about the person and the company contacting them, and social media is one of their primary tools. Salespeople who leave a prospecting message for a younger buyer must be aware that there is about a one in three chance the buyer will look them up on LinkedIn before that buyer thinks about calling back. And anyone who doesn’t look legitimate on LinkedIn is not going to get that call (or email or text). “Looking legitimate” is more than just having a profile on LinkedIn. What’s needed is a good professional head shot, “about me” verbiage, a complete professional history and some activity (i.e. posting and engagement). Recommendations and a strong network are a definite plus. Anyone not using LinkedIn as a professional tool won’t be taken seriously. LinkedIn isn’t enough. Salespeople also need to be aware of other ways buyers can research them. For instance, knowing what their company’s Google reviews say. The buyer probably will – and the salesperson better have explanations for recent bad reviews.

Troy Harrison is the sales navigator, a speaker and the author of Sell Like You Mean It and The Pocket Sales Manager He has trained salespeople from 23 countries on three continents and has spoken all over North America and Europe. He helps companies navigate the Elements of Sales on their journey to success. He offers a free 45-minute Sales Strategy Review. troyharrison.com

One of the best ways businesses can ensure they are monsoon-ready is to practice safety and emergency protocols throughout the year.

vsuw.org

Leveraging LinkedIn for Community Leadership

Turn posts into partnerships by Tamera Skrovan

What was once a platform used for job searches and digital résumé posting is now an essential tool for business leaders to connect their knowledge, interests and community impact to their followers. In today’s digital age, business leaders can and should utilize LinkedIn to signal their values, build valuable connections and become advocates for change.

With a shift spearheaded by younger generations entering the workforce, engaging with followers in a value-driven way is more important now than ever. Employees, customers, community leaders and even social media algorithms expect philanthropic efforts throughout corporate culture. In fact, according to re:Charity, 71% of employees believe it’s important to work at companies that choose to give back to the community.

LinkedIn is the perfect platform for an organization to share its community commitments. With the latest algorithm changes happening earlier this year, the platform now prioritizes longer-form, value-driven posts, which means that traditional, generic or self-serving posts are increasingly ignored in favor of thoughtful conversations driven by experts.

Keeping in mind the emphasis on meaningful conversations, here are five tactics organizations can utilize in their next LinkedIn post — to ensure engagement, momentum and reach with return.

Announce corporate and community partnerships with purpose: Instead of simply announcing a collaboration with a nonprofit partner, organizations should share why a partnership matters. Audiences care about intentionality behind important decisions. What is the “why”? How does the collaboration benefit the company? How does it benefit the community partner? What impact goals have been set out together? It’s important to tell the story behind the larger announcement. Delve into important issues: Organizations should

address real issues facing their community. With shifting priorities, audiences look to leaders for guidance. If a company is investing in specific areas, it should share the reasoning behind those choices.

Highlight the heroes among the community partners and employees: Organizations should share stories from their partners and community and from the impact they create together. Share stories of employee giving and engagement in the community. What was the overarching goal, and what did the organization do to achieve it? How did it contribute to company culture? What was the final impact? It’s important to share the human side of corporate giving and volunteerism.

Share the personal story: Audiences resonate with stories, not just statements or statistics. Organizations should be authentic and embrace the ability to post long-form on LinkedIn. Leaders can share how their perspective changed as a leader, and their personal connection to a cause. They can use their platform to amplify other stories from around the community — whether it’s a quote from a mentor/mentee relationship or a family positively impacted by a grant.

Invite others to join: Leaders can loop in their network to join them in corporate philanthropy. Not only does this foster deeper connections between businesses, but it also amplifies impact and community stewardship. Leaders can frame it as a movement, with their company at the forefront.

Corporate engagement, philanthropy and volunteerism build stronger relationships and communities. When business leaders put intention behind their posts, they set a new standard for community leadership. With returns on investment in personal branding, employee engagement and corporate impact, LinkedIn becomes more than a platform simply for networking; it becomes a force for good.

LinkedIn is the perfect platform for an organization to share its community commitments. With the latest algorithm changes happening earlier this year, the platform now prioritizes longer-form, value-driven posts, which means that traditional, generic or self-serving posts are increasingly ignored in favor of thoughtful conversations driven by experts.

Tamera Skrovan is chief of staff and brand at Valley of the Sun United Way. Valley of the Sun United Way envisions a community where every child, family and individual is healthy, has a safe place to live and every opportunity to succeed in school, work and life.

BMW M5 Touring

The 2025 BMW M5 Touring is a rare performance wagon that projects quiet confidence. Its plug-in hybrid system starts most trips in near silence, which proves practical for pre-dawn departures, late arrivals or slipping through dense traffic without calling attention to itself. Once speed is required, the handoff to the engine is clean and predictable; traction from all four wheels keeps the surge orderly, so merges and passes are handled with minimal drama and little need for planning around gaps.

Day to day, the chassis feels engineered for workload. Rearaxle steering shortens the car, an advantage in parking structures and tight surface streets, and the adaptive suspension maintains its composure over broken pavement without floating at highway pace. Steering inputs are precise rather than showy, and the brakes are easy to modulate even after a long downhill run when

the schedule won’t allow for cool-down time.

Inside, the cabin works as a mobile office. The curved display is legible in glare, key controls are direct, and driver-assist features reduce fatigue without trying to take over. Seats support long hours; road and wind noise stay low; and there’s genuine carrying capacity behind the second row for luggage, samples, or equipment — helped by a low-load floor and a wide opening.

Pricing starts at $123,900 before options. Whether prioritized for all-weather travel, long freeway stretches or the occasional track session, it’s a single-car solution that covers workdays and weekends while preserving real everyday utility. —Mike Hunter

BMW bmwusa.com

Tips to Stay Healthy during Business Travel

Whether travelling for business or pleasure, we all hope our trip goes smoothly. But the truth is, more than one in four Americans report getting sick or hurt on while on a trip and 56% needed medical treatment as a result. With well over $250 billion spent annually on domestic and international business travel, employers don’t need the added worry of a company representative falling ill on a business trip. If plans call for travel to visit a client, attend a conference, or win over new business either domestically or internationally, travelers should consider prioritizing their health in advance of their trip with the same gusto they use to create their business proposal or sales presentation.

Here are some useful tips. Travelers should: Check-in with their primary care doctor before traveling. Make sure to be on top of any health concerns,

including annual wellness exams and preventive screenings.

Pack properly — making sure to pack enough essentials. And keep important items like prescription medicines in the carry-on luggage.

Include some physical activity — such as sightseeing walks, bike rides or daytime hikes.

Prepare for possible jet lag. Getting good sleep prior to travel may help reduce symptoms of jet lag. And make sure to drink lots of water.

Consider travel medical insurance and travel protection. Especially if traveling internationally, as many health plans may not cover medical expenses while abroad. —Dr. Amit Arwindekar, medical director at UnitedHealthcare Global (www.uhcglobal.com)

MSRP: $123,900 (base)

25 mpg combined (figures not yet available)

Transmission: 8-speed M

Steptronic automatic (AWD)

0–60 mph (est.): 3.2 seconds

[These tips are explained more fully in this article on our website at www.inbusinessphx.com.]

Stealth Launch: The M5 Touring’s plug-in hybrid powertrain lets the car roll out in near silence for pre-dawn departures, then layers in instant torque and M xDrive traction when the schedule tightens — quiet leaving the garage, decisive on the road.

With

Blanco Cocina Shines for Siesta

by RaeAnne Marsh

In the bustling business corridor from Tempe Town Lake to ASU’s main campus, Blanco Cocina is a standout within the entertainment standout of Novus Place.

$17

Taking full advantage of the central greenscaping, Blanco Cocina presents itself patio-first. In fact, the patio is nearly as spacious as the interior dining room and cantina. The restaurant overall is more of an indoor-outdoor experience thanks to the open windows between the dining room and patio and the spaciousness throughout.

Recent certification for LEED silver includes recognition for elements customers can appreciate as much as management as it directly addresses their comfort: indoor air quality with superior ventilation, green housekeeping reducing exposure to potentially hazardous contaminants, and reflective roofing mitigating the urban heat island effect.

It all makes for a welcoming atmosphere in which to surround its modern Mexican menu, from fresh salads to deepfried chimichangas.

House-made corn tortillas star in a wide selection of tacos that include grilled mahi nestled with cilantro lime slaw,

chicken pastor bundled with pineapple, and grilled avocado that offers a new twist on that Mexican food staple.

Speaking of avocados … Blanco Cocina gives its own twist on guacamole, mixing the avocado with roasted poblano and Anaheim chiles, caramelized onion and cotija cheese for a spread enjoyed on thick crisps of corn tortillas.

Another dippable starter is the Grilled Mexican Street Corn, with charred kernels mixed with cotija cheese and spiced with cilantro and lime.

With Sonoran influence on the hamburger, the menu offers the Green Chile Smash Burger — a ground beef patty, poblano chile and queso blanco sandwiched in a bun spread with chipotle mayo.

Blanco Cocina + Cantina also shines with its depth in margaritas, mezcal and more.

Blanco Cocina + Cantina 717 S. Novus Place, Tempe (480) 366-3717 blancococinacantina.com/locations/tempe

There are several Blanco Cocina + Cantina locations throughout the Valley. blancococinacantina.com

Photos courtesy of Fox Restaurant Concepts

Spicy Mango Ceviche

Shrimp, avocado, cucumber, radish and pico de gallo

$17

Pork Chile Verde Enchilada

Enchilada filled with pork, charred onion, roasted pasilla, tomatillo, cilantrr and cotija cheese.

$17

Short Rib Machaca Cheese Crisp

guacamole and charred onion

We unite nonprofits and philanthropy to transform Arizona through education, advocacy, and innovation.

AZ Impact for Good, previously the Alliance of Arizona Nonprofits + Arizona Grantmakers Forum, is a trusted statewide resource and advocate for the state’s nonprofit and philanthropy communities. AZ Impact for Good envisions a vibrant and equitable Arizona where all people and living things thrive.

CONTENTS

Page 1 Advocacy in Action: A Strategic Playbook for Arizona’s Nonprofits and Business Leaders

Page 4 AI Wrote This Article. And It’s Obvious.

Page 6 Beyond the Bottom Line: Why Corporate-Nonprofit Partnerships Are a Perfect Match

Advocacy in Action: A Strategic Playbook for Arizona’s Nonprofits and Business Leaders

by Michael Morefield

In today’s interconnected world, the expectation for organizations to engage with societal issues has evolved from a fringe concept to a mainstream imperative. Advocacy, once the exclusive domain of specialized activists, has become a strategic function essential for both mission fulfillment in the nonprofit sector and long-term resilience in the business community. Stakeholders, from customers and employees to community partners and investors, increasingly demand that the organizations they support, work for and invest in take a stand and actively participate in shaping a better future. This shift signals a fundamental convergence of mission and market, creating a new ecosystem for community impact.

For the more than 20,000 nonprofit organizations across Arizona, advocacy

is a critical tool that allows them to move beyond treating symptoms and begin addressing the root causes of the societal challenges they confront daily. It is the mechanism for translating on-the-ground experience into systemic change through public policy. For businesses, community engagement and corporate social responsibility have become a strategic pillar. They are now recognized as key drivers of employee satisfaction, brand loyalty, consumer trust and, ultimately, sustainable profitability.

The Rules of Engagement: A Guide to the Rules of Advocacy

Navigating the legal framework governing nonprofit advocacy is the first step to unlocking its strategic potential. A pervasive lack of clarity on these rules has historically suppressed the sector’s CONTINUED ON PAGE 2

voice, leading to self-censorship and a reluctance to engage in crucial policy debates. However, the regulations established by the IRS provide generous latitude for 501(c)(3) organizations to advocate for their missions.

Permissible advocacy activities can include conducting and disseminating research, educating the community and policymakers, engaging in nonpartisan voter education, and discussing broad social and economic problems. While 501(c)(3) organizations have a right to advocacy, they face an absolute prohibition on participating in partisan political activities, such as endorsing candidates or using resources for partisan political messages.

Businesses generally face fewer restrictions on advocacy and public policy than nonprofit organizations, but they still operate within a specific framework of rules. The primary regulations are designed to ensure transparency and prevent corruption in political spending, like rules around Political Action Committees (PACs). The 2010 Citizens United Supreme Court decision also affirmed that corporations have First Amendment rights to free speech, allowing them to spend corporate funds on political ads, as long as it’s not directly coordinated with a campaign. Additionally, the Lobbying Disclosure Act requires businesses to register and report their lobbying activities and expenditures, ensuring a level of public transparency. These rules create a navigable landscape for businesses to engage in political and public policy advocacy.

The Policy Arena: Why Your Backyard Matters Most

While federal laws can have sweeping effects, it is often the policies enacted at the state, county and municipal levels that can have the most direct and tangible impact on daily operations. The halls of the Arizona Legislature, county boards and city councils are where decisions on zoning, public health, labor standards and taxation are made — decisions that shape our local economic and social landscape. For Arizona’s leaders, engaging with the local

policy arena is not just a civic duty but a strategic necessity. A clear example of this is the recent passage of SB1496, a legislative effort led by AZ Impact for Good. This bill, signed into law by Governor Katie Hobbs on July 1, 2025, modifies the state tax credit for contributions to Qualifying Charitable Organizations (QCOs). By refining the definitions of “services” and “qualifying charitable organization,” SB1496 provides greater clarity and expands the scope of what qualifies for the tax credit, directly impacting the financial health and operational reality of nonprofits across the state. This victory demonstrates how targeted, state-level advocacy can produce profound and positive consequences for our entire sector in Arizona.

Businesses can take a proactive stance by developing and implementing Corporate Social Responsibility (CSR) programs that align with their advocacy goals. By integrating advocacy into their CSR strategies, businesses can demonstrate their commitment to social responsibility and create a lasting impact on the communities they serve.

Organizations can also look inward to mobilize their most valuable asset: their people. Engaging employees directly in advocacy work is a powerful strategy that builds on the desire for purpose-driven work, directly boosting employee satisfaction and retention. Simple ways to engage your people can be structured programs that facilitate civic engagement, such as offering paid time off for employees to testify at legislative hearings or participate in advocacy days at the capitol. Companies can also leverage their corporate communications platforms — from internal newsletters to public-facing social media channels — to educate their workforce and customer base about policy issues that align with their CSR goals. By creating a culture that encourages and enables employee voices to be part of the advocacy process, businesses not only amplify the message but also deepen their own brand identity as a socially responsible and engaged community leader. It’s very easy to post a

branded post every few months about the advocacy topic of the day, but consistent internal communications and employee investment shows a true investment in your cause areas and will be stronger messaging and branding for your company.

An Action Plan for Impact

Advocacy is no longer an optional activity; it is a necessary, and powerful tool for creating systemic change and building a stronger, more prosperous Arizona. The most significant barriers to this work are not legal prohibitions but a persistent knowledge gap and a sense of isolation. The most effective solution is collective action, facilitated by a strong, unifying entity that provides the education, resources and platform for a unified voice.

AZ Impact for Good is that unifying entity here in Arizona. We invite nonprofits, businesses and grantmakers to become members and join us at the forefront of this vital work. As a member, you gain exclusive access to our monthly Policy Council sessions, where we analyze critical state and national issues that affect our sector. These sessions are not just informational; they are interactive, allowing our members to help guide our advocacy actions.

In addition to joining our policy council, businesses can engage in advocacy by forming partnerships with local

community organizations and nonprofits that match the business’s interests and core values. These collaborations can amplify their impact and provide valuable insights into the needs and challenges faced by the community. Businesses can also host educational workshops and seminars to raise awareness about important issues and encourage their employees to participate in advocacy efforts, increasing employee satisfaction with a low-cost improvement. These programs can include initiatives such as volunteer days, donation matching and sponsorship of community events.

As the official state affiliate of the National Council of Nonprofits (NCN), we work directly with our national partners who are extremely active on federal issues. Their president and CEO, Diane Yentel, has spoken before multiple congressional subcommittees on behalf of nonprofits, defended the right to advocacy, and spoken against the freezing of federal funds that impacted the nonprofit sector. We serve as its conduit in Arizona, ensuring our members are connected to it and can influence advocacy at the highest levels. The path forward requires a commitment to education, a willingness to engage and a belief in the power of collaboration. As nonprofit and business leaders, we can work together to make a lasting impact.

AI Wrote This Article. And It’s Obvious.

by Michael Morefield and AI

Artificial intelligence has burst onto the scene as a seemingly miraculous writing assistant. For nonprofit and business leaders — juggling countless responsibilities — the allure of AI churning out reports, articles and marketing copy is undeniable. And indeed, AI can be a powerful tool, helping with brainstorming, outlining and even drafting initial content. However, mistaking AI for a seasoned writer is a critical error, one that can leave your organization with communications that feel … well, obvious.

The digital landscape is already becoming littered with content that bears the unmistakable hallmarks of AI generation. Just as educators are now adept at spotting AI-written student papers, discerning readers can identify AI influence in professional communications. Understanding these “tells” is crucial for maintaining the authentic voice and credibility of your organization.

One of the first giveaways is often grammar that’s too

perfect. While flawless grammar might seem like a virtue, human writing is inherently imperfect. We miss commas, have occasional typos and sometimes construct slightly awkward sentences. Studies have shown that human-written papers contain significantly more grammatical errors than their AI counterparts. When every sentence is grammatically pristine, it can feel strangely artificial, lacking the natural ebb and flow of human expression.

Beyond perfect grammar, repetitive and predictable language is another common indicator. AI models are trained on vast datasets, leading them to favor certain phrases and structures. Words like “delve into,” “at its core,” “underscore” and “realm” appear with surprising frequency, lending a polished but ultimately robotic feel to the text. Similarly, AI often adheres to a formulaic structure, moving predictably from statement to explanation to example to summary in a way that lacks the organic development of human thought.

AZ IMPACT FOR GOOD STAFF

Andrea Moreno Interim Executive Director

Erika Acorn Vice President of Business Development & Membership

Lisa Hodge Director of Finance & Operations

Michael Morefield Director of Marketing & Communications

Jared Byrd Senior Programs and Learning Manager

David Robles Marketing Manager

Kristin O’Shaughnessy Member Relations Manager

Punctuation can also be a red flag. An overuse of em dashes and commas, often in grammatically questionable ways, is a common AI tendency. You might see double hyphens masquerading as em dashes or an excessive number of commas creating overly long and complex sentences — which, while grammatically sound, can feel a bit much. Even subtle cues, like the consistent use of straight apostrophes instead of curly ones (especially after pasting into certain document editors) can point to an AI origin.

Perhaps the most telling sign is the lack of a distinct voice and the presence of tone shifts. Human writing is infused with personality, shaped by individual experiences, humor and emotional nuance. AI, on the other hand, struggles to replicate this. It can swing between casual and formal within the same paragraph, creating a disjointed and impersonal reading experience. You’ll likely find a lack of personal anecdotes or unique perspectives that make writing truly engaging.

In addition to these tells, another aspect to consider is the emotional depth and empathy in writing. Human writers draw from personal experiences and emotions, which allows them to connect with readers on a deeper level. AI, however, lacks the ability to truly understand and convey emotions, often resulting in writing that feels hollow or detached. This emotional disconnect can be particularly detrimental in nonprofit communications, where conveying passion and empathy is crucial for engaging supporters and stakeholders.

Moreover, AI-generated content can sometimes lack the cultural and contextual awareness that human writers naturally possess. This can lead to awkward or inappropriate references that may not resonate with the intended audience. By being mindful of these limitations and actively infusing your writing with personal insights and cultural nuances, you can ensure that your communications remain authentic and impactful.

One of the most serious pitfalls of relying too heavily on AI for writing is the risk of hallucinations and fake sources. AI models can sometimes invent facts, quotes or even entire citations that don’t

exist. This has led to embarrassing and potentially damaging situations. Even sophisticated AI can confidently present fabricated information, making it crucial to manually verify every claim and source.

So, how can nonprofit and business leaders leverage the benefits of AI writing assistance without producing content that screams “robot”? The key is to remember that AI is like an excited intern: eager to help but, without your experience and knowledge, prone to making mistakes.

Use AI as a tool to brainstorm ideas, create initial drafts and polish existing content. However, always treat its output as a starting point, not the final product. Edit rigorously for voice and style, injecting your own personality, stories and specific examples that reflect your organization’s unique perspective. Vary your sentence structure to create a more natural rhythm. Actively replace overused AI buzzwords with simpler, more direct language — for example, instead of “delve into,” try “explore.” And, most importantly, fact-check everything, especially any citations provided by the AI.

There are a lot of AI programs, with more appearing every day with a shiny new skin on ChatGPT, but Copilot Pro by Microsoft is incredible for businesses and nonprofits. It seamlessly integrates with essential Office programs like Excel and Outlook, allowing for efficient data management and communication, streamlining workflows and enhancing productivity. With Copilot Pro, businesses can leverage the power of AI to automate repetitive tasks, generate insights from data and maintain organized and effective communication channels, ultimately driving better business outcomes.

AI can be a valuable assistant, freeing up your time and potentially sparking new creative avenues. However, it is not a substitute for human expertise and critical thinking. By understanding the common tells of AI-generated writing and implementing careful editing practices, you can harness the power of this technology without sacrificing the authenticity and credibility that are essential for effective communication. Use AI wisely, but always remember: your voice, your experience and your judgment are irreplaceable.

AZ IMPACT FOR GOOD BOARD OF DIRECTORS

BOARD CHAIR

Jeri Royce, President & CEO Advance Community

VICE CHAIR

Wendy Erica Werden, Manager Community Investment and Philanthropy Tucson Electric Power/UniSource Energy Services

TREASURER

Mario Aniles, CPA, Shareholder, Aniles & Company

SECRETARY

Matt Ellsworth, Vice President, Communications Flinn Foundation

HONORED BOARD MEMBERS

Penny Allee Taylor, Consultant

John Amoroso, Associate Gift Officer Philanthropic Engagement, Community Foundation of Southern Arizona

Ethan Amos, President & CEO, Flagstaff Family Food Center

Maria Echeveste, Senior Vice President & Community Relations Manager, Bank of America

Margaret Hepburn, Chief Executive Officer, Legacy Foundation of Southeast Arizona

Kelly Huber, Executive Director Chartered Advisor in Philanthropy (CAP), Marshall Foundation

Barb Kozuh, Executive Director, Delta Dental of Arizona Foundation

Jared Langkilde, President & CEO, Honor Health Foundation

Mitch Menchaca, Executive Director, City of Phoenix Office of Arts and Culture

Yvonne Moss, Chief Legal Officer, Make-A-Wish Foundation of America

Rodrigo Sierra Corona, Executive Director, Borderland Restoration Network

Torrie Taj, CEO, Child Crisis AZ

Kate Thoene, Chief Strategy Officer, New Life Center

Eric Wolverton, Executive Director, Habitat for Humanity of Northern Arizona

Phone: (602) 279-2966

www.azimpactforgood.org

Beyond the Bottom Line: Why CorporateNonprofit Partnerships Are a Perfect Match

by Michael Morefield

For nonprofits across the country, the ground is shifting. The fiscal landscape of 2025 has been marked by a significant slowdown and reallocation of federal grant funding, leaving many organizations facing an uncertain future. While this presents a formidable challenge, it also creates a powerful opportunity for a new kind of leadership to emerge from the business community. Now more than ever, strategic partnerships between for-profit businesses and missiondriven nonprofits are not just a form of charity but a vital strategy for mutual growth and community resilience.

For many business leaders, the primary question is, “What’s the return on investment?” The data is clear: Doing good is good for business. In today’s market, consumers are voting with their wallets for companies that reflect their values. A recent Mintel study revealed that a staggering 73% of Americans consider a company’s charitable activities when making a purchase. This isn’t a passive preference; it’s an active driver of consumer loyalty. When a customer sees a local business supporting a cause that strengthens their community, it forges an authentic connection that advertising alone cannot buy. This translates directly to enhanced brand reputation, increased sales and a stronger market position against competitors who remain on the sidelines.

The benefits extend far beyond customer perception; they permeate the very culture of a company. In the ongoing battle for talent, a strong Corporate Social Responsibility (CSR) program is a competitive advantage. According to data from Benevity, companies with highly engaged employees, often fostered by robust giving and volunteer programs, can see a significant boost in productivity and profitability. Employees want to work for organizations they can be proud of. Offering them opportunities to engage with nonprofit partners through volunteer days or workplace giving campaigns builds morale, deepens their connection to the company and is a powerful tool for attracting and retaining top-tier talent.

So, how can a business step up? The partnership model is flexible and can be tailored to any company’s capacity. The most direct method is financial support, whether through direct donations or sponsoring a nonprofit’s fundraising event. This provides nonprofits with the diversified revenue stream they urgently need to continue their work.

Arizona Gives, powered by AZ impact for Good, has built the ability for businesses to directly support nonprofits of their choosing through cobranded fundraising pages, custom donation landing pages and electronic gift cards that can be given to employees for them to donate on AZGives.org. With g uides catered to small and large businesses, easy setup and most administration actions handled through our program, we make it easy to support your community.

Support is not limited to writing a check. Businesses can leverage their greatest assets to amplify a nonprofit’s message. A simple placard at a checkout counter, a featured post on a popular social media channel or a segment in a customer newsletter can introduce a nonprofit’s mission to an entirely new audience. in-kind donations of goods or professional services — such as marketing help, IT support or accounting services — can also free up a nonprofit’s limited resources to focus directly on its core mission.

Autodesk, a software company most known for AutoCAD, has a program that allows its employees to work pro-bono for nonprofits. Autodesk employees, including manufacturing specialists, provided free consulting to help a nonprofit use robotics and 3D printing technology to create artificial coral, essentially helping them streamline their production process and scale their impact of rebuilding reefs.

For this symbiotic relationship to be truly effective, the strategic planning extends to the nonprofit as well. To build the sustainable alliances needed to weather shifting fiscal landscapes, nonprofit leaders must look beyond the immediate financial need and invest the time to build true corporate partners for genuine mission alignment. This diligence ensures the partnership is more than a transaction, safeguarding against “mission drift” where core services could be overshadowed by a sponsor’s objectives instead of joint success. When a business respects this strategic approach, it fosters a deeper connection built on shared values and clear communication. This elevates the relationship from a simple sponsorship to a strategic alliance, forging the kind of powerful bond that creates lasting community impact and helps a business become recognized as a true community pillar.

This symbiotic relationship creates a powerful feedback loop. The nonprofit receives the financial and operational stability needed to expand its impact, ensuring vital community services continue uninterrupted. In return, the business gains an unimpeachable reputation, a more loyal customer base and a more engaged, purpose-driven workforce. It ceases to be seen as just a storefront and becomes recognized as a true community pillar.

The challenges of this year have created a clear call to action. For business leaders, it is an invitation to look beyond the next quarter’s profits and invest in the long-term health of the communities where they operate. For nonprofits, it is a chance to build new, sustainable alliances that are not subject to the whims of government funding cycles. The time is now to start the conversation. Reach out, build a bridge, and discover the powerful relationships that await when purpose and profit work hand in hand.

Alcalde, M. Gabriela, 47

Arndt, Lauren, 32

Arwindekar, Amit, 57

Balseanu, Mihaela, 20

Benson, Eric, 16 Berg, Michele, 33 Butler, Tyler, 52

Caradonna, Joe, 14

Crisp, Brian, 48

Dashew, Leslie, 34 Dei Cas, Katherine, 10

Dicks, Kent, 24

17th Floor, 14

American Red Cross, 67

Applied Materials, 22

APS Foundation, 45

APS, 45

Arizona Commerce Authority, 2, 3

Arizona Community Foundation, 53

Arizona Financial, 7

Arizona State University, 22, 42 ASM, 20

Aspen Family Business Group, 34

AZ Impact for Good, 59

Ballet Arizona, 37

Benson Systems, 16

Blanco Cocina + Cantina, 58

Blue Cross Blue Shield of Arizona, 49 BMW, 57

Boys & Girls Clubs of the Valley, 41

BubblyNet, 26

Burch & Cracchiolo, 36

Cambridge Properties, 18

Chicanos Por La Causa, 10

Cigna Group, The, 33

Computing Technology Industry Association, 26

Coppersmith Brockelman, 14

Funk, Bob Jr., 15 Gonzalez, Melissa, 47 Harrison, Troy, 55 Hill, Noreen Bishop, 10 Ho, Kim, 35 Hoskins, Kami, 50 Ingold, Susie, 36 Johnson, Christina, 17

Kozemczak, Jami, 37 Lamm-Hartman, Sharon, 38 Leach, Jessyca, 39 Little, Linda, 40

Deloitte Arizona, 44

Delta Dental of Arizona, 14

DRA Collective, 9, 31

EMD Electronics, 10

Enterprise Bank & Trust, 48 Evernorth, 33 evolvedMD, 35

Express Employment Professionals, 15

First Place AZ, 9, 31

Goodwill of Central and Northern Arizona, 51

Goodyear, City of, 27

HonorHealth, 25

iHeartMedia Markets Group, 40

Inside Out Learning, Inc., 38

J.P. Morgan Private Bank, 10

James Agency, The, 14 Jive, 8 Kiterocket, 23

Life365, 24

McCarthy Building Companies, 14

National Bank of Arizona, 13 Ogletree Deakins, 14

OneAZ Credit Union, 14

Optum, 5

PADT, 13

In each issue of In Business Magazine, we list both companies and indivuduals for quick reference. See the stories for links to more.

LoPriore, Jared, 12 Love, Alaina, 47 Mintz, Marcia, 41

Mishkin, Cory, 18

Nuñez, Alicia, 10 Otu, Alison, 42

Pacheco, Titina, 43 Patel, Amy E, 44. Randall, Rhonda, 24 Resnik, Denise, 9, 31

Rosati, Kristen, 14

Segal, Edward, 66

Shivers, Nonnie, 14

Skrovan, Tamera, 56

Spinato, Anthony, 52

Spinato, Elaine, 52

Spinato, Jaime, 52

Spinato, Ken, 52

Tentori, Tina Marie, 45

Weber, Bruce, 54

Zabriskie, Kate, 46

Zaniboni, Fabio, 26

Phoenix Symphony, The, 21 Polestar Scottsdale, 68

Prisma Community Care, 11, 39

Private Label International, 17

Proshred Arizona, 14 ProTech, 19

Ra Ra Room, The, 12

Sandra Day O’Connor College of Law, 42 SEMI, 22

Southwest Autism Research & Resource Center, 9, 31

Spencer Fane, 50

Spinato’s Pizzeria & Family Kitchen, 52

Stearns Bank, 8

Sunbelt Holdings, 19

Teach for America, 32

Titina’s Culinary Experiences, 43

Training Works, Inc. 46

UnitedHealthcare Global, 57

UnitedHealthcare, 24

Valley of the Sun United Way, 56 Weber Group, 54

Bold listings are advertisers supporting this issue of In Business Magazine

Edward Segal is a crisis management expert, consultant, podcast host and author of The Crisis Casebook: Lessons in Crisis Management from the World’s Leading Brands. He offers a free crisis management plan template on his website. crisiscasebook.com.

5 Common Mistakes That Can Create a Crisis – and Make It Worse

Insights from the author of The Crisis Casebook: Lessons in Crisis Management from the World’s Leading Brands

by Edward Segal

The crisis management hall of fame is filled with companies and high-profile individuals who were responsible for creating disasters, scandals or other emergencies. There are also those who, when their organizations were the victims of a crisis, made matters worse by what they did or said — or failed to do and say.

After analyzing hundreds of different crisis situations, I’ve identified the five common mistakes that have created a crisis — or exacerbated it — and what corporate executives can do to avoid repeating those failures.

Denial: Leaders should not deny that a crisis could happen to their business, or that there’s no way to mitigate or lessen common crisis triggers such as allegations of sexual abuse. And don’t deny the possibility that employees could create a crisis because of their poor judgement, unethical or illegal behavior, and what they say or do on social media. Executives who refuse to believe that their businesses could ever be the victim of a crisis are in for a rude awakening when it does happen and won’t know what to do about it.

Delay: Leaders should not take too long to respond to a crisis or share their side of the story about the situation. The longer that executives wait to respond to a crisis, the worse things can get for their organizations. The same holds true for delays in communicating about the crisis. The silence can be filled by others and put a business on the defensive, which is never a good place to be in a crisis.

A Failure to Plan: Companies that do not have crisis management plans will be at an immediate disadvantage when a crisis strikes. When properly prepared, the plans will include important details such as what will trigger a crisis; who will do what in a crisis; when, where and how it will be done; what will be said about the situation; and who will say it. Without this basic information and guidance already in place, executives will waste valuable time figuring out how to respond to a crisis.

A Failure to Test: Unless businesses test their plans on a regular basis, they will have no idea if they will work when needed, or how the plans should be strengthened and improved. The plans can be tested several ways, including tabletop exercises and computer simulations. The exercises are excellent opportunities to ensure that the plans reflect the latest risks or threats that could cause a crisis. Having plans and not testing them to make sure they will work is not much different from having no plans at all.

A Failure to Appoint Teams: Companies should appoint members of their crisis management teams before they are needed in a crisis. Otherwise, executives will find themselves scrambling to figure out who will manage their organization’s response to an unfolding situation. Teams that are assembled ahead of time will have opportunities when the plans are

tested to determine whether they can work well together under deadlines and pressure.

Business leaders should not be surprised if they are blindsided during a crisis. Just ask Andy Byron, the then-CEO of Astronomer. Soon after a video went viral of him embracing a woman who was not his wife at a Coldplay concert in July, someone posted on social media an apology claiming to be from him. But Byron did not make the apology or authorize anyone to do it on his behalf. Astronomer issued a statement to set the record straight about the fake apology.

Companies need to have rapid response policies and procedures in place to ensure that when something false, inaccurate or misleading is said about their crisis, they can immediately respond with the correct information. All appropriate and available communication channels and methods should be used to help get the word out with the organization’s response. Otherwise, the falsehoods or inaccuracies will live on and can become conventional wisdom.

As soon as a crisis is over, organizations should immediately take steps to help rebuild trust in their companies. That includes keeping stakeholders informed about what is being done to recover from the situation, being available to answer any questions or concerns about how the crisis affected the company, and sharing details about how the business would prevent or mitigate a similar crisis in the future.

Going forward, executives should study and learn from the crisis management successes and failures of other companies that are in the news and do what they can to repeat the successes — and avoid the mistakes.

Leaders should not take too long to respond to a crisis or share their side of the story about the situation. The silence can be filled by others and put a business on the defensive.

Help Can’t Wait DURING EMERGENCIES

Help Can’t Wait DURING EMERGENCIES

We invite you and others to join the American Red Cross mission by volunteering, giving blood, learning lifesaving skills or making a financial donation. Your support helps ensure families don’t face emergencies alone.

We invite you and others to join the American Red Cross mission by volunteering, giving blood, learning lifesaving skills or making a financial donation. Your support helps ensure families don’t face emergencies alone.

Volunteer. Give Blood. Donate. Take a Class. Visit redcross.org/AZNM to learn more.

Volunteer. Give Blood. Donate. Take a Class. Visit redcross.org/AZNM to learn more.

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